IT: Entry Level Helpdesk (Security Groups, Map Drives, Personal Drives, Map Letter) New Techs Part 7

[@aliamir7147]

I have managed to land my first IT job. Thanks to your channel. It helped alot. I also think we spoke about a problem that I have faced in exchange 2016 when installing it. Thanks Kev

[@KevtechITSupport]

congrats, good job.

[@calebloco]

I’m going to be applying to IT jobs again here in San Francisco. It’s been tough all year long. Zero replies back to any job I applied for. Going over your videos (especially this one) has helped me refresh my memory on what I learned in IT school. I have a computer build I just ordered to start labs again as I am out of room on my laptops. Wish me luck. Hopefully I can land an entry level job soon. Covid has crushed IT jobs for new graduates.

[@Cfcphantom]

Very true homie. Hope you found that first job!

[@calebloco]

@@Cfcphantom been working for two months now IT job. I’ve been learning and enjoying it a lot.

[@kofibonsu8466]

@@Cfcphantom bro I hope you find the one piece bozo

[@UbeiOtoshi]

Just a tip guys you don't have to press input on the topbar to input Ctrl + Alt + Delete. I binded my host key to right Ctrl and press delete key to login without interruption on scaled view.

[@johnallen6007]

Kev, thanks so much for the videos. They are very informative and a huge help. One request…slow down please. Trying to absorb how you map a network drive and your flying! Appreciate you man.

[@KevtechITSupport]

You can always repeat or slow down the video using KZbin settings. There no rush to rewatch the video. Video made for someone who already has experience by reading the a+ book.

[@johnallen6007]

@@KevtechITSupport thanks for the tip. Never realized KZbin had the functionality to slow the vids down. Seen that on Udemy…will definitely use. Thanks again for the vids and labs!

[@blayx]

this tutorial was fantastic, i always knew to can map a network drive to a computer, but i never knew you can do that %username% parameter to the UNC path and have their name labeled as the their personal drive . great stuff!

[@robertnuno-luevano7930]

Kev you did it again. You made superb video explaining a critical skill in IT. Thanks again. I see you got that Age of Empires shortcut ready to go lol. Nice!

[@KevtechITSupport]

Yep. Aoe3 is amazing

[@lennyizaq5906]

i love everything about you brother, your energy, your skills, your videos, your accent, your in-depth explanation, i am from Australia and i am studying ICT and applying for work and studying your videos it is helping me sooooooo much and bring me joy at the same time, love you man keep up the great work, and thank you million times.

[@KevtechITSupport]

I appreciate that, thanks.

[@abid840]

Thanks for your valuable lessons ❤️👍.it is great help for those who want to pursue career in IT .

[@Joseph11Manny]

This was fun kev! Appreciate the knowledge!

[@KevtechITSupport]

thanks

[@movieswovies]

Thanks a lot for uploading this. Was eagerly waiting for Part 7 .

[@KevtechITSupport]

np, hopefully it helps.

[@Andreikris]

Thank you Kev for this wonderful tutorial.

[@jorgebecerra2700]

In order to see the Share folder on patty account you got to restart the pc and it'll show up.

[@Paulo-mu1ci]

Kev, thanks to another amazing video bro. I'm watching step by step. Tomorrow, I will watch part 8. Thanks

[@KevtechITSupport]

Nice.

[@silverfullbuster9177]

Hi Kev, I've watched this entire lab video and have understood for the most part but I need a bit of clarification. 1) At 9:23 you added the 'personal' security group to the security permission of the folder whereby you specified permission rights (modify,read,write etc) and at 9:34 you also specified read and write permissions for the security group 'personal' in the sharing tab of the folder. So the question is what is the difference between read and write permissions in the sharing tab of the folder vs the security tab of the folder? 2) The first mapping a drive method you showed made complete sense to me but the second method despite being more quicker threw me off especially with the new folder 'patty' being created. Is there a way to map a network drive and get the same results using both methods(in other words not create a patty folder with the second method)?

[@KevtechITSupport]

@@silverfullbuster9177 security settings are complicated. If you want to learn more about this. I recommend you look at comptia a+. They explain this stuff really well.

[@viettran2869]

Thank you for your sharing . I learn a lot from your video. Amazing work !

[@KevtechITSupport]

thanks

[@sinestesiagarcia8484]

Hey Kev, is there any way to map the "department" folder (HR in your case) for all the group at once as we do with the personal one?, I have 2 departments and a few users in my lab and every time I'm logging in for the first time after creating the department folder I need to map it individually for every client. I guess it might be another way to do this, I can't imagine a company with 300 employees and doing this for every one individually. Thanks for your time and for these awesome labs, keep it up!

[@KevtechITSupport]

You map it by security group so anyone that's part of the group has access to the folder. You make a group and add everyone to it and put that group under the folder you want people to have access too.

[@sinestesiagarcia8484]

@@KevtechITSupport Hey Kev thanks for the answer, but for some reason I can not get to make appear my department folder under network locations as we do with the personal folder. I can get every user and new user that I add to the group to have rights to the folder, which I guess is the most important, but every time I'm logging in with a new member of the group I have to map the folder manually, which is not a real pain because the user have rights to do it, but I'm guessing there is a way to map it beforehand as we do with the personal folder. Please let me know if I'm missing something, because I'm kinda stuck with this lol. Thanks again and happy sunday!

[@KevtechITSupport]

Drive is map automatically through group policy. Which is not covered in this video. That's who it's done in a work environment.

[@sinestesiagarcia8484]

OK I found the way (thanks google) I did it from group policy managment creating a GPO and mapping the drive for the OU

[@4ever1331]

Great video. Thanks Kev

[@MegaAvio92]

Hi Kev, Thanks this helpful video. I have jut one question I follow all the process and I can create a shortcut and mapped the driver (hr and personal) both from quick access and the server, the only problem that I have is that the Shares folder with hr and personal I cannot see it on the local driver when logged as patty.

[@KevtechITSupport]

Check patty permissions..

[@KevtechITSupport]

@@MegaAvio92 check permissions. Your missing a step. Otherwise you can join discord and ask for help

[@alilredsugar]

@MegaAvio92 I have the same issue I cannot see a "shares" folder under patty. Did you ever figure out what the issue was?

[@sid5058]

got the same issue too. Did you figure it out?

[@alilredsugar]

@@sid5058 No I never figured it out, I even went back and did everything over.

[@jgsource552]

Is this an analogy I can use to understand shares and security?: Is the share permissions tab like a door(which in windows, you determine who can view the door)? And is the security permissions like the key so you only let certain people enter that door/share?

[@KevtechITSupport]

I guess that's a good analogy.

[@MBengul]

Great, many thanks

[@jefersonlobo]

thanks for another masterclass !

[@KT-ni4lq]

Might be a silly question, but when I add the security group to the security. How come if I go to a user outside of the security group and connect the shared drive thru the users profile tab home the same way it works?

[@KevtechITSupport]

For user profile to work. You need to change the security permissions. Security groups is for something else.

[@rewisyonan4188]

Thank you so much for your videos. I had a question at interview onetime saying how to update or change a security group on a laptop not at the AD?!

[@KevtechITSupport]

That's windows 10 local groups.

[@rewisyonan4188]

@@KevtechITSupport oh ok, thank you.

[@dm5sr]

Nice stuff! Very important in IT support. Thanks! If you are dealing with network drives and shares, be sure to look at the topic of permissions, i.e. share permissions and NTFS permissions, and how they mix. You should get into the habit of only giving permissions to groups. If avoidable not on users themselves. The command "net use" is also very interesting. I also recommend to have a look at this one. If rights or AD group memberships change, I myself always instruct users to log off and on from Windows. Then the new rights should all be in place.

[@KevtechITSupport]

yep.

[@marvinolpindo3015]

thanks master

[@sotothecreator]

11:05 I don't have a shares folder for patty at this step. Do you have nay idea what I did wrong?

[@KevtechITSupport]

You should probably join my discord for help.

[@kuzuryu186]

You might have made the same mistake as me...I was looking for the shares folder on desktop 2, it's actually on the server if you check again at 11:12. I was goin mad wondering why it wasn't showing up on desktop 2 lol but it's not supposed to be there

[@tynunez94]

@@kuzuryu186 same mistake here too lol .. Thanks!

[@FistofSpirit]

I'm not getting access to the Shares folder with Patty on Desktop 2 Should I keep restarting the VM until it updates? Or is it does the folder appear automatic?

[@KevtechITSupport]

@@FistofSpirit check security settings. It's supposed to work

[@mma4233]

thank you for the video I have a question; why did you chose the permission again in 10:47 if you chose it in 10:30(for HR) I don't get it I will be so grateful if you answer my question

[@KevtechITSupport]

It had contributed permission, it's not the same as read and write permission.

[@mma4233]

@@KevtechITSupport thanks for reply can you say what is the difference between these two permissions and what is contributed permission. if you have a video for this , could you send me the link of that video thank you

[@gabrielcohen8675]

There are a lot instances where you rush through things in this video without explaining what you are doing, and you are clearly checking things without explaining what you are checking. For those reasons this video was much more confusing than the last 6.

[@KevtechITSupport]

This video is not entry level which is why I don't explain stuff. You need to know comptia a+ stuff in order to understand this video. It says entry level in the title of the video but you need to know fundamentals if you do helpdesk stuff.

[@gabrielcohen8675]

@@KevtechITSupport you should probably mention that sometime before before video 7.

[@KevtechITSupport]

@gabrielcohen8675 unfortunately, I can't make a new video on this but I did say at the beginning of video 1 that you should know fundamentals

[@gabrielcohen8675]

@@KevtechITSupport that is false.

[@KevtechITSupport]

@gabrielcohen8675 I'll double check but I can't make an additional video to explain that stuff. I do explain it on my website though. Website has the videos in a different order and I mention comptia a+ on the website. This website kevtechitsupport.com/helpdesk-getting-started-1

[@user-jt8qn6bn9i]

Why did you add the user 'Helpdesk' at 9:04 and not Patty? Is it just to have it there?

[@KevtechITSupport]

Do you know what helpdesk is and why helpdesk duties are? If you're asking me that question. That means you don't understand this video

[@user-jt8qn6bn9i]

​@@KevtechITSupport I did understand the video. I've been re-watching this video all day just to make sure I'm on the same page, hence why I asked this question. I'm asking why you put the object/user 'Helpdesk' into the field, which simply threw me off. The whole reason for creating these security drives is to allow Patty to gain access to them and instead you put the user 'helpdesk', which threw me off. I have to assume you added helpdesk because that represents you as the IT guy working in a job environment, so you have to add yourself for security purposes, but I didn't want to assume that--I just wanted to make sure. This was the only thing that I had issues with.

[@KevtechITSupport]

Helpdesk is the IT department so I added myself to it

[@user-jt8qn6bn9i]

@@KevtechITSupport okay, thank you