eBay Was Hard Until I Stopped Doing These 6 Things

[@improving_nyaleei]

summary: 1. Don't trust sold comps. Sold comps are often inaccurate, as they may include items that were never paid for. 2. Stop giving partial refunds. Partial refunds can encourage buyers to fish for discounts and can be difficult to track. 3. Don't respond to every question. Many questions can be answered in your listing. If a buyer is asking a lot of questions, they may be a problematic buyer. 4. Stop listing from scratch. Use the "sell similar" feature to create listings quickly and easily. 5. Stop using auctions. Auctions can be time-consuming and can lead to unpaid sales. 6. Stop using a dedicated camera. A smartphone camera is usually good enough for eBay photos.

[@wwz1011]

I started selling on ebay 24 years ago. Your advice here is the BEST I have ever seen for new sellers. I had a friend get into ebay that I was coaching. Sure enough her buyer wanted a partial refund as the sweater had an undisclosed "spot". I told her, tell the buyer to return for a full refund. She sucked into the buyer's pressure and gave them 50% off. A week later her buyer had reposted the sweater that she had sold for $20, for $300......

[@misseyespy1]

Annoying plus grrr

[@rasnodgrass]

Hopefully your friends learned her lesson there.

[@mac-be2me]

Report Buyer ! eBay will restrict her account.

[@helenreyneke1244]

Thank you for all your great tips! I find your your calm, kind, no hype demeanor to be the best Ebay youtuber to listen to. Just made it to 10K in 90 days this week after 18 months part time on Ebay. Appreciate you sharing your great advice!

[@aguynameddoug]

Yay! Go you! What do you sell?

[@CarolGuidi-r8f]

The problem with using sell similar is that people can have all kinds of misinformation in their listings. You still have to proofread it anyway and lots of errors can and do get through. Now that I am selling on ebay, I am also buying more things for personal use there than I used to. I can't tell you the number of times I have found errors in the listings that cause confusion, from photos of DIFFERENT items than what is listed, to conflicting information about the product (matte, gloss both in the same listing - well, which is it?) You get the idea. I don't trust the other people to get it right. And I have to proofread it anyway. Might as well confirm that mine is correct. Once it is done, it is done. But yes, my listings take a while...

[@blazerebal6946]

The worst are the ones that want you to take pictures for them when you have great photos already. They 9 out of 10 never buy.

[@prose826]

No they are out to scam you. It's against the rules to email or text other users. Then they have you click a link and you're in trouble.

[@uncleronny6748]

I think some Buyers use that as a tactic to vett you in as much as you physically have the item to snap additional pics. I shut that shit down real quick cause I don't need to "open up a line of communication" with somebody to sell something... ridiculous. Also, by you sending additional pics and answering mindless questions, some Buyers test the waters of your malleability for possibly trying to social engineer God knows what down the road.

[@HustleMagnets]

Facts!!!!

[@graygoose6464]

That’s my biggest pet peeve

[@PurePessimism]

@@prose826what’re you on about? no one is getting screwed over from just clicking on a link, the internet isn’t like that nowadays, in the past yes but not now

[@spittingkitty4361]

In almost every video, I hear you state that an eBay description is unnecessary. I'd like to challenge that by stating that it's highly dependent upon what you're selling. As a seller of collectibles, buyers are looking to understand the condition of the item and if it meets their requirements. Over and over again, I see this in my reviews, so I know that buyers are reading my descriptions. I'd just exercise caution with being so adamant about not filling out the description, and rather, state that it's market-specific. If you're in the collectibles market, DO write an accurate description with the item defects, even the ones that can be considered manufacturing defects. Manufacturing defects don't decrease the value of the item, but they are important to buyers of collectibles.

[@mshowell6264]

EXACTLY ...Descriptions ARE SO Important I read Every Description & study the pics & still ask questions that there's no chip or smoke smell...I buy collectables...& all kinds of things lately! LOV Ebay!

[@Jar0fMay0]

Bingo. If you’re selling art pieces, coins, toy collectibles, etc, having a detailed description is VERY important. Missing something minor will cause a return on the item. It’s happened to me

[@judithpride1690]

I always read the description and that's just for buying books. I'm not looking for collectables or high-value books, but I want a description that states information that cannot be shown in photos. For example, if the pages are tanned, are they brittle etc. I refuse to buy from WOB and similar because the definition of a "Good" quality book is random - "some pencil markings" can mean a couple of notes in a margin, to major scribblings that make the text difficult to read.

[@maureenfitzgerald1895]

100%

[@jfh.8064]

Totally agree. Most items should have a description, even if it’s just a few short statements.

[@jeanieolahful]

I sold a carry on bag to someone who had multiple questions and wanted more photos. I accommodated her, and she bought it. She left me a lovely review! Sometimes questioners are good buyers!

[@jamesers99]

In my experience, they are almost always wasting my time.

[@youtubesean]

In my experience they are often setting you up in an effort to create a future issue.

[@OracleMoon]

@@jamesers99same here

[@sequoia1171]

Sometimes an auction is necessary. I watched a guy sell four complete near mint nightforce GI Joe guys in an auction that started at $79 and ended at $1200. If he had asked for 1200, it would have sat there for ages, but he let the market dictate what he was going to get paid and it worked out for him

[@f.avilla6383]

I sell a lot of rare/older stuff like cast iron pans.....or just random good stuff I find cheap that sells for hundreds of dollars.....about 40 percent of the time the winner of the auction does not pay or requests for me to do a cancelation....very annoying.

[@sequoia1171]

@@f.avilla6383 that is annoying. I would suggest also joining Facebook marketplace groups, tailored specifically to what you are selling. There is literally a seller's group for every object on earth.. good luck! 👍

[@BeachBarnThrifts]

I agree about not giving partial refunds. People have been programmed to do this by those who are giving it to them. Sadly there are too many out there that play this game with every seller.

[@tohono]

Good advice. Other than the camera nonsense. The quality of your camera and lighting greatly improves your pictures. eBay does not compress your photos noticeably. It only looks noticeable on pictures that were substandard to begin with. I use a dedicated dslr and professional strobes. And it makes a big difference. Using a decent cellphone is fine, but if you're going to set up a photo station and list multiple items, it's easier to use an actual camera. I usually shot 25 to 75 items at a time - 200 to 700 images. Using a cellphone for that would be painfully ridiculous. Selling similar is useful for amateurs if listing on the fly, but you're better off making templates and building your listings from those. I love it when I find listings that copied my listings including my inventory codes in the title. Also, the description... eBay might not emphasize it, but it will make a big difference if there are ever claims that the item was not as described. It's better to over describe than to rely on the intellect of your buyers.

[@GRIMREAPER_12817]

Agree. from personal experience my Google Pixel 6 50mb cam does amazing. I have noticed better clarity. Same exact camera on the app causes blur. I think it's just the app. So I think we may both be right he just doesn't understand it's the app compressing it through its own camera function.

[@GRIMREAPER_12817]

I have a photo comparison but KZbin only allows me to share videos. Sucks cause it would prove the point.

[@tohono]

@@GRIMREAPER_12817 I'm only speaking from my own experience. 25k listings. 21k sales. Uploading from a cellphone is slow and tedious. And the quality of a 10 dollar half dime-sized lens is lacking in comparison to something with 21 elements. Good enough? Probably. But I'm not in this for good enough. I'm trying to sell stuff to the best of my abilities.

[@rasnodgrass]

I also do not offer partial refunds. I love the buyers who claim they've already thrown the item away because 'it looked/smelled/sounded so awful'. All I can do is shrug my shoulders and politely restate my store policy. I offer free postage returns so there really isn't a good reason for the buyer not to return the item. It is good to note that eBay does not like sellers to offer partial refunds either and when I've gotten bad feedback because I refused a to issue a refund without getting the item back, eBay has always removed it for me. And I block buyers who do this.

[@robertcatalogna4700]

Amen! I sold a case of can light bulbs they are soft white. I had a buyer ask me all kinds of questions about them from wattage to light color , how many kelvin’s the bulbs were. They ended up buying them and guess what? Yep got them back and some got broken on the return.🤦

[@krsncrs821]

They probably returned ones they had that were already broken and switched yours out for their bad ones. That’s why they asked so many questions. They wanted to be sure the crap they sent you would match what you sent them. So sad. So many people have no conscience whatsoever.

[@NN-pe6ip]

I HIGHLY recommend NOT using the AI button, not only is the majority of what it generates completely useless fluff that no one reads, it often generates information that is flat out false or wrong, I agree with most of the rest of your advice though.

[@prose826]

Yes I've noticed a few mistakes this week.

[@Chicago48]

You can EDIT the AI generator. I often use it and go through and edit it.

[@Ir-of4zn]

I agree. I tried to use AI. It messed up my measurements. Who has time to read all that flowery unnecessary wording. It is a mess....

[@ELO_Dude]

There's no problem using the AI as long as you go through it and fine tune the description to match what you are selling. Most of the time the information that is generated will provide a decent amount of basic info for the item. You just add you own details. It's a heck of a lot quicker than writing an entire description from scratch.

[@Ir-of4zn]

@@ELO_Dude AI is for individuals who lack the creativity to write a decent description. I don't have that problem. I write enough for the buyer to make an informed decision.

[@RetrObscurity]

I think description is necessary with flawed or damaged items. The best defense against "Not as Described" disputes is to write a description. Of course, I understand the futility of trying to prevent all returns, but it's hard to dismiss any tool that can help minimize issues.

[@queenbee9581]

I just don't sell flawed or damaged items at all. The few times I did it was nothing but problems because most buyers don't READ.

[@rebeccadear9190]

Ty. For the advice. I do read all descriptions though. I appreciate this lesson.

[@homermunoz5069]

Great advice Justin. So true about buyers that ask a lot of odd questions.... trouble. Thanks.

[@SlumberBear2k]

one annoying thing i notice is when the item is dirt cheap and they're asking for pictures and stuff. It's like "look buddy, it's $1!" or there are 10 questions on a 1 dollar item and then they don't buy it.

[@itcamefromthenerdcave1669]

Great video! I sold on eBay for 3 years and luckily only had to deal with two idiots. You hit the nail on the head!!! The thought of negative feedback really haunts me but I've never had one. I'm about to get back selling with fingers crossed.

[@foxbat888]

Really helpful, especially about using the eBay app with your phone camera, hadn't even thought of that - thanks

[@sarahkoltz8017]

I like your thoughts on the partial refunds. And you know what? If the buyer is really upset, a negative won't end you. I had a 90% feedback for a while as a brand new seller & made loads of sales.

[@PocketWatchPanda]

I have rarely left negative feedback, and I do ask questions on items that I buy, particularly if a seller uses stock photos, i.e. auto parts with wire harnesses etc. I also ask questions if I am buying higher dollar items, because I almost never return something.

[@QuietSpacePhotoStudioLLC]

Because of you, I've saved myself so much time & grief! I've had people message me with a question that's clearly in the photos or title, then low ball me with ridiculous amounts. I immediately block them and don't give it a second thought. Thanks!

[@bunniesandroses499]

I know just what you mean, then I say to myself, if I did that, you would be getting it for free.

[@GRIMREAPER_12817]

I use the Google pixel 6 and it's a 50MP, same as the new pixel 8. And I have noticed a small difference in clarity when I take the photos off app and then just add them later. It's also faster when listing multiple items. Just snap all your photos, draft all the items. Then put them together.

[@justinsmith8715]

Hey Justin thanks for always providing informative videos. I have two questions. I'm sure you have already answered. 1) What type of box lights do you use for taking pictures? 2) How do you combine shipping for multiple orders? Thanks!

[@Tony-ew3jp]

Great info Justin, I recently used AI description for some trading cards because of all the details involved. However, you should always check the info and edit unnecessary information. It did save me time not having to think so much about what needs to be said about the item.

[@dalvare1]

All great advice. Especially, with problematic buyers. If someone asks a question it's usually an issue.

[@Teena6565]

Once someone asks a question I want to pull the listing lol

[@barrundale376]

Early on, I was a victim of those McDonald’s plushies. Found a bunch of them unopened for $2 a piece and thought I was going to retire early. 5 months later, they haven’t sold for $2 a piece and are rotting in my death pile :( Tough lesson learned

[@justinresells]

we've all made similar mistakes!

[@jeffu.8053]

If the winning bidder on an auction listing doesn't pay for the item you can offer it to the next highest bidder at the maximum bid they placed. This option will be shown under the bid history for the item. This second chance offer can also be used if you have another identical item to sell without having to run a new auction listing.

[@Chicago48]

#1 is so true. I have had soooo many winning bid no- payments. And I'm glad you mentioned that Solds don't mean nothing. What I look at is how fast and how often it "sold" that gives me the demand. Example: If I see a widget is selling every day in a month. But if the last sale was 3-6 months ago....nope. I still use Auctions + BIN. Often the buyer will just BIN. You don't mention the Auctions + BIN. If they don't pay the auction, I give them a negative " buyer didn't pay" and they get a strike against them.

[@evanm4995]

Love the channel. Recently got back into eBay selling. I needed a custom 22x12x2 box and went to UPS store today, and they charged me $16.11 for one box! It's kind of ridiculous that they can charge that for one box. I imagine they would charge another $40 to pack it for me!

[@badeybushcraft4946]

Hi Justin, thanks for putting out this content. It has helped me a lot as a reseller! Question - How do you handle returns where the buyer falsely claims “Item not as described”? I sold a book recently listed in acceptable condition and uploaded photos of damage to the spine. The buyer returned it as “not as described” claiming that I listed it as “new” (which I did not).

[@youtubesean]

AMEN ON NOT OFFERING PARTIAL REFUNDS. There is a reason eBay doesn’t have a partial refund policy. I’m tired of hearing eBay sellers say partial refunds are the “cost of doing business”. This is wrong. The cost of doing business is holding shady buyers accountable. Sellers who offer partial refunds hurt all other eBay’s sellers.

[@leokimvideo]

eBay is very intimidating as a buyer. So many sellers with vague info thats wrong. Especially hiding where the items is shipped from. Especially in the 'tech' & 'battery' arena. Sadly so many sellers doing extremely poor packaging, always says much about the seller to me. I use the block feature all the time on KZbin, so many nuisance trouble makers who can cause all sorts of problems.

[@Blomma...0_0]

What bothers me is go to a garage sale or estate sale and when you ask how much for an item they look on their phone trying to find ebay comps to give me a price.

[@jamesers99]

Leave the garage sale.

[@Blomma...0_0]

@@jamesers99 Is what I do!

[@queenbee9581]

I immediately leave those yard sales!

[@JTMayo803]

Hey Justin…love the content! Huge time saver for shooting photos… Edit one photo…iPhone allows you to copy those edits and then pate those edits to other photos. Shoot every picture with the 1:1 size or crop photos to square when needed.

[@kelleyholdman7820]

Hi Justin! I've been watching your videos for a few months now and REALLY enjoy them. You come across as very genuine and down-to-earth. I have recently started myown Ebay store, Kelley's_Blessings, and trying to build it up. What was once just a little side fun hobby has now become the ONLY thing I have to support my family. That was not intentional, but I know all things happen for a reason even if we are not yet aware of that reason. I'm very proud though because through learning from honest people like you, I doubled my May sales in June (even though they are still small potatoes). I learned to create coupons and have one running for the July 4th weekend and I have had a few sales from that so praying that July doubles June :). I think this is the first comment i have EVER written on someone's video, but I feel you should know that all the time and effort you put into what you do is a blessing to people like me. Looking forward to the next ones!

[@justinresells]

Thank you for sharing :)

[@ticktock2383]

Thank you but I will use auctions if no one else has listed that item and it is perceived as collectible or rare.

[@wolfysays6311]

He said exactly the same thing.

[@onefootflipper]

I did an entire video debunking the money laundering thing with beanies and VHS and weeks later it got pulled for "supporting terrorism".

[@justinresells]

that’s weird

[@tracierendell4422]

Thank you, I've seen a few of your videos now and absolutely respect your content. I'm a bit worried though when you note not answering all questions, if the info is in the description or photo. The screenshot you gave to direct the customer politely back to the description for measurements is not on the eBay platform. THeir messaging system doesn't look like that. My concern is eBay moreso because they are so obsessed with their focus on customers, and for the most part, rightly so. BUT, when I've communicated with eBay about a problem buyer, they have always required me to respond. So I'm finding your recommendations difficult with this one. It makes sense, but eBay and their customer obsession is in the back of my mind too.

[@Jaedawg22]

I just had a buyer try and scam me recently using the exact tactics you describe in this video. I sold him a used polo shirt that was in great condition, and when he received it, he messages me about all the “flaws” the shirt had along with several photos. he then asked me to credit some money back to him because the shirt wasn’t up to his standards. I told him he needed to return the shirt within 30 days and I’d be happy to provide a refund. he never sent the shirt back to me, eBay closed the case based on the return window expiring, and now he is initiating a payment dispute with his bank about having to pay for the shirt. total scam artist. gives a bad name to all the great ebay buyers out there.

[@maureeno9298]

Yes! Good stuff Justin 👍

[@Teena6565]

“Why is the shipping on this 20x20x20 box that weighs 10 pounds so high?”

[@lunabliss9790]

Hey Justin! Appreciate your videos so much and really enjoy watching. Thanks for all your advice! Do you have any recommendations for smaller sellers who can't list new items weekly? I currently have 150ish items for sale, and while I was daily listing 5 or so items, sales were good. Now, I don't currently have anything to list, and my items are sitting with little to no views or sales. I understand I need to source, but until then, any advice to help boost views and sales? I currently use promoted listings, all buy it now with best offer, and price competivetly with quality photos. Some of my items have low STR, so that's understandable, but I am surprised to not even be getting views. Am I just in a slump?

[@madcaptoys]

Very nice video and well done. Good thoughts and nice points. This is going to be helpful to new eBay sellers and a few vets very good job.

[@ImAlwaysFrisky]

to add to that thing about them bringing up your feedback you can report that and you win. i had someone mention feedback while he claimed after his package said delivered that he never got it, tough luck pal get a camera if you live in an apt. long story short i passive aggressively mentioned that he brought up my feedback and he back tracked. what do you know the last day possible for him to pull back on the ticket he tried to open he magically came home to his ten dollar package sitting at his door.. was nice knowing that i was safe vs the person trying to scam back a ten dollar item. just goes to show you people will try to get anything for free if they think they can and wont care about how it effects you.

[@AlexanderJolley]

Speaking of auctions vs. buy-it-now, I want your opinion on an eBay strategy I have been using for a while. I list an item maybe 10-20% above its value, and I periodically lower the cost of all listings by 5%. I figure that eventually, the price will be right and I can make the sale. This strategy is to ensure that I don't undervalue an item, but I wonder if this takes the item too long to sell, especially if I was wildly overestimating its value. Is quick turnarounds always better? How do you go about re-evaluating a price?

[@phantommedic2328]

That depends on demand. If it is in high demand I'd say it's a good strategy. If not, keep the price at what you think it's worth. A buyer may only come around a couple times a year so make sure they see the real price and not get lucky and see a heavily discounted price because they happened to see it at the wrong time for you.

[@deninewolden1751]

Great information! Thanks!

[@ArdeltaTrading]

Another excellent informative class!

[@bobafett1363]

I have to disagree about using auctions, cause I make more money now doing auctions then doing buy it now, cause I double my money by doing 5 day auctions and items are gone in 5 days,instead of doing buy it now feature and wait a month to forever to sell item,so to me , auctions is the best way to go if you want to sell stuff, if you want to wait forever for item to sell, then do the buy it now feature and watch your items collect lots of dust on shelves,and I never had a problem with people paying for items after auctions ends

[@phantommedic2328]

This is the other side of the coin. Quantity makes money too. Yes, you could make more doing buy it now, but I'll make more money selling more items for less than less items for more. Plus you can set a minimum starting bid to whatever you want so it's not a huge risk. Though I think you still pay a $0.25 fee or something for an auction even if it doesn't sell, so endlessly relisting auctions will add up too.

[@TOYMENSION]

Tell me more :)

[@frantiquestreasures1443]

Great advice

[@AlexanderJolley]

When should a seller choose to go above 250 listings? Should you naturally go above that limit when you have enough inventory or when you are making a certain amount of sales?

[@AlexanderJolley]

@@tommyebay Fair enough

[@Jenkyllllls]

I think there is an anwser to this. Over 250 means jumping up to a store imo. If your doing that your basic store cost is essentially free if your doing enough sales the commission discount pays for your store. So if your doing enough for that definitely do it you will save money.

[@uncleronny6748]

Thanks man! Just when I was thinking of getting a DSLR on a stand to shoot clothinbg with a remote shutter. Thought that might speed things up cause I'm not picking up the phone each pic? I'm going to do it anyway and I'll let you know if it's indeed faster. Me thinks it comes down to how niche you are and what volume. I'm from the Class of 1999 eBay Sellers who first had to learn how to use a computer and then learn the pitfalls of eBay by just diving in.

[@learningkeys21]

Really enjoy your straightforward approach and videos. Question: how do people organize pics on your computer. My current method is to bulk take pics, then sit down when I have a chunk of time and do the listings using either “sell one like this” or with a template I’ve made. What is the best way to organize pics of “listed” ready to list “ or some other way?

[@catfoodmonies]

My camera automatically puts the Date first in the (photo) file name. The freshest are always right at the front/top. Once you've added the photos to the listing, you could come back and edit the name of the photo file to clue yourself in that it's "done".

[@CraftwithBarbaraDrake]

Great information as always! Thanks Justin!

[@DRventura333]

Oh, I always wondered about those exorbitant listing sale prices. I thought Ebay puts a slash if the item did not sell full price. True about partial refund or feedback blackmail. Some people are just vicious and cheats. We had one lady who asked 11 separate email questions for this antique 1880s lamp we were selling. Luckily we are patient. We answered all her questions. Two days later she purchased it full price. Using sell similar, though, you want to be VERY careful as some of descriptions are not the same, review each line.

[@BladeX11883]

some of those listings inflating are also illegal activities

[@carlagraca6022]

Sell similar is great and it cuts off a lot of time, especially if you're selling in niches. I sell postcards and doing "Sell Similar" from another postcard listing of mine saves a lot of time.

[@LeahMasters-qd1mr]

I have a question about using videos in our listings. My husband sells music and sports collectibles as HisNHerCollectibles and I sell vintage items as RiverDaughterCollectibles. Our problem is our videos are never (or almost never) approved and posted by eBay. We shoot the videos on our Android phones in our white lightbox, as we are taking the photos. We upload the videos to the listing, and their status is 'under review' for a few days. We always get a message a few days later that the video was not posted because of some kind of formatting error. I have several Christmas music boxes and snow globes. It would be great to have a video of the item actually playing a song. Otherwise, the buyers have to trust us that they play as expected. Can you shed any light on this problem?

[@MILLERGAMIN1YT]

Hey off subject kinda can you please explain I mean I know it's up in the air why but my question is why or what is your opinion on why you sell tough and then sales just stop getting views and watchers but no sales yes I am new still so I'm definitely learning ins and outs but I'm just curious if I could get your advice or opinion on this please thank you

[@jamesers99]

I've had more negative experiences with Amazon customers than with eBay customers.

[@michaelgay3865]

Hello Justin, Was wondering if I’ve sold stuff on ebay all year and I get flip wise will it import all the sales I’ve already had? Thank you Mike

[@justinresells]

Hi Mike, yes, Flipwise will ingest the last two years of sales history.

[@-ChrisD]

Nice job, Justin! Well done 👍🏻

[@jaxalaxm4959]

Thank you. I always appreciate your great advice!

[@pickenshovel]

That was a great informational vid ol mate

[@Andrew-dm3tm]

Hey justin, after I finish my listing on the computer and get everything set, I take my photos on my phone, but after I take them, ebay automatically resets my buy price to the median Buy It Now price. any way to fix this? I often times have to run back to my computer to remember what I priced an item, so I don’t have to research it again. Also please talk more specifically about shipping policies🙏Thanks!

[@stephaniehammervold700]

This has happened to me too! Not all the time, just sometimes. I started taking pictures of my draft section so I wouldn’t have to rethink the price.

[@Australiastamps]

With auctions would you not get more exposure for other items even if auction items do not sell ?

[@valeriesantos8178]

Wow. Great info. Now I’ll continue watching :)

[@cynthiaparker6901]

Greetings! Love your videos. Very helpful. Photos - How long should you hold on your photos once an item has been listed and/or sold? I look forward to your response. Thanks!

[@cynthiaparker6901]

@@liveandletlive9333 Thank you! Have you ever found that, for whatever reason, you needed them again? I believe heard about eBay losing many sellers photos sometime ago. Incident may have made me a little paranoid. I dare not say how many YEARS worth of photos I have been hanging on to. Okay. Time to purge photos.

[@cynthiaparker6901]

@@tommyebay Thank you very much! So far, the consensus is it is a waste of valuable storage space and time and eBay losing pics is rare, if at all.

[@cynthiaparker6901]

Yes, a couple of times. Fortunately, they were just for a couple of listings. However, I know of other sellers, some years ago, maybe five or so, who lost thousands. The thought of having to retake all those photos freaks ME out. Recently, I tried a week of not saving them and never felt comfortable. I went back to my old system of saving them in their own folders. My husband said it is very easy to keep them on a separate drive as drives are pretty inexpensive these days. After a set period of time, after the item(s) have sold I delete the folders. Yes, I suppose, I, too am paranoid.

[@charlotteturner7959]

Great information. Thanks

[@caseymccauley4803]

I think when it comes to technology definitely description is needed! I bought my current phone second hand, and the seller said perfect condition. When i received the phone, it was literally disgusting and dirty. Even with pictures taken, looked deceiving.

[@UndergroundAllure]

Hi i have a question but it is about a other video fo your talking about Promoted listing and you said to use 2% does that still apply now in 2024 as the other video was over year old Great Videos !!!

[@justinresells]

Yep I still do 2%!

[@UndergroundAllure]

@@justinresells Thank you Justin Big up !!

[@LucasHollifield-mf8fn]

One nitpick: taking pictures while using the app. We find that the app crashes on us every 8 or so listings. And, uploading photos can be slow when using the app. What we've been doing instead, when we have large batches of similar items is to use the phone to take photos outside the app. Then, upload those photos in a single large batch to a free cloud service. Finally, on a desktop, we download the photos and marry the relevant ones to each draft. Using SKUs helps tremendously to match up photos with drafts.

[@jenniferdawn71]

I don't use a dedicated camera, but after upgrading my phone recently, I'm using my old phone exclusively for listing so I don't have all the eBay pics mixed in with my personal pics. Would love to hear other suggestions for managing the picture library. I'm reluctant to delete until an items sells, but who wants to track that really? I'm not sure it's even worthwhile to maintain my masters once the item is listed.

[@jenniferdawn71]

@@wayshegoesgaming296 That's what I used to do. It's much faster to start drafts directly from my phone, even if I choose to edit and finalize on my PC.

[@paullorenz5169]

Great video, Justin!! Flipwise is a great product and it has really helped me save a lot of time! I have been selling sports cards for a while, on consignment.

[@allthegearnotaclue]

My issue with buy it now is that people put it in watching and just sit on it. I add the item as an auction with a buy it now so there is an end time and creates an urgency. the only issue with this is that the buy it now has to be at least 40% higher than the auction start so there is a chance that someone might snipe the auction at the low price which means I have to put my auction start at a price that would be acceptable to me, this makes my buy it now too high. short of becoming a business seller so I can have a store I don't know how to get around this.

[@kathleenparker9297]

Good morning Justin. There is a gentleman (PhoenixSales85)that just started his journey on selling on EBay and he is putting out weekly videos to share his experience. He has mentioned using Flipwise and giving the use of it to be very positive and useful. Thought it would be cool to maybe give him a comment. I think you have been a common sense inspiration for him. Have a happy day 😊

[@Arla94]

When you say eBay compresses images, is this why my photos always look washed out and dark after I upload them? 🤔 Eg. A bright red hat just looks dull and faded, so annoying!

[@chanceinman]

Typically compression doesn't break the colors that much, but what camera are you using?

[@johnsymons667]

Great help!!

[@mac-be2me]

I've been using the Product Research more lately. I was trying to find what something actually sold for as it showed they took an offer and i was able to find the exact item under Product Research and what it sold for. Guilty on the partial refund and i was not happy about it ! it wont happen again ! Have you ever had someone that wont confirm they got their refund after a return ? Its been two weeks and it still shows buyer has not confirmed refund. The refund was issued the same day i received the item back ? I'm not sure how that's even a thing when eBay handled the transaction after i approved it.

[@hycinth5371]

Another really good video 👍

[@mjd6562]

In the mobile app if you tap on the title below pictures the description will pop up

[@HLB512]

For descriptions I make it like a list... Brand size color material......most of it is in the title and shown in pics

[@Gaming113-YT]

is 150% sell-through-rate good for a iphone x 256gb

[@36CatsHeavenRescue]

I had someone give me negative feedback for canceling an obvious eBay glitch. My item was buy sold for 25.00 when it was 2500.00 eBay changed the price and I didn’t notice.

[@sherrillhorridge1809]

when you do advanced search--you should also look at COMPLETED listing. not just sold.

[@wolfysays6311]

What's the difference?

[@sherrillhorridge1809]

@@wolfysays6311 sold and returned or cancelled is not completed. completed is the person who followed through and paid for it.

[@beckythompson1141]

Hi there I just started in May eBay has only give me 200 items when I have thousands of items how long before I can list more or as much as I want

[@catfoodmonies]

The answer to that should be in the eBay Help pages.

[@Six3Cyclist]

Thank you!

[@monicarust2383]

Great info. I like your hair.

[@joe9042]

Getting low-balled, when you are already selling, at a well under regular price, grinds my gears, as my American friends, say.

[@karentingler4937]

Thanks

[@toxichazmat5785]

I honestly think the AI descriptions turn a lot of buyers off for the same reason people don't like AI phone conversations. I would use the description to use your copy and pasted description of your free return policy 100% of the time unless there are some basic details to include (rare).

[@DylanTheWizard92]

Hey, I often hear that you sell about the same amount of items as you list on a weekly basis. Wouldn't the number of items in your store be even more important than the number of items listed in the week? And how many items should one have in their store if they are aiming to sell 35 items a week?

[@catfoodmonies]

You're only half right. Check out reseller videos that explain the Sell Through Rate.

[@DylanTheWizard92]

@catfoodmonies I'm not saying listing is irrelevant, I list 5+ items every day. I'm saying number of listed items should be more relevant than items newly listed when it comes to number of sales. A store of 10k should sell more than a store of 1k, and I'm wondering why Justin doesn't talk about store size more. Sure, sell through rate matters for the fastest selling things, but the bigger the store, the more likely an existing items will sell before a new item just based on probability. My guess is that Justin sells about 35 items per day and has decided to match that rather than his 35 listings leading to 35 sales.

[@chattahuffman5117]

Disagree wholeheartedly on the description. You can't sit there and complain about people asking too many questions when you are too lazy to make a decent description. I do read them when i buy items. And 9/10 will buy when the description is clear.

[@sateadventure6359]

I have a bit of a theory with descriptions. I think impulse buyers don't read them and people who really want it and have thought about it will read it. Just a theory, but I know I do this.

[@Bill-rq1ii]

Hey Justin. I haven’t found anyone that can answer this Question. In my photos I would like to add a screenshot of the same item on Amazon to show the value that I am offering? It’s a strategy that I use on facebook marketplace with a lot of success/sales. Don’t want to get dinged for using this strategy.

[@ELO_Dude]

If someone is looking on ebay for a particular item, odds are they already know what the Amazon prices are. They are there looking for a better deal.

[@catfoodmonies]

I wouldn't until I verified it against eBay's photo requirements. Look in the Help pages. It USED TO BE that added text/screenshot was a big no-no (photo editors or MS Paint or similar.) I don't know if it's still true.

[@wolfmansgoodies]

Awesome video

[@hawkeyebricks9905]

Just because there are items that have weird sold comps like Disney vhs doesn't mean you can't trust sold comps. Sold comps are basically the #1 thing you should be using to determine value.

[@justinresells]

well of course. did you watch the video? :)

[@mac-be2me]

Sellers item was listed as new OEM part. The picures looked new and it was a multi quantity listing..showing 41 sold. What i got was not new with scratches and scuffs but it was OEM. After several attempts to contact seller i finally got a response saying he also sold used parts and mistakingly shipped the wrong one. He has no used parts for sale and he did offer a refund in full and keep the part. I think this was a situation where sellers use a multi listing and switch the item. I dont want to give another seller a bad review , i was really counting on this New OEM part. I see he is struggling to maintain reviews. Just be straight up on what your selling and dont misrepresent !

[@Twelve50TV]

hey i like the saltire(Scotland flag) !!

[@jfh.8064]

There are very few things I disagree with you about eBay and reselling in general and one of them is about having a description. Items should have a description except for when there really is not much to say because it’s brand new, the photos show everything, etc. but 95% of the time there’s things to note beyond the condition that people might not notice in the photos. And you should never use the AI tool.

[@yourmymaster]

Correct on the question askers, doesn't take me long before their sent off to the blocked list, boom, gone.

[@fewsh]

i have a hunch.

[@justinresells]

do you need a shirt?

[@fewsh]

@@justinresells 😂