Master Class: How to Improve a Service Culture Fast

[@avizliran]

❤ great case study. Was there twice. Fantastic transformation

[@afeefhussain3963]

Thank you, Professor Jochen, for sharing this story. Great added value and we can use this to teach others too. We value your service.

[@suwalsunil]

Great Case Study! Thank you Prof. Jochen so much for such an insightful presentation.

[@ProfessorJochenWirtz]

For more information on the LUX* Service Revolution, see our article in Harvard Business Review (hbr.org/2016/04/revolutionizing-customer-service); the HBR Webinar (hbr.org/webinar/2017/03/revolutionizing-customer-service); and interviews with Paul Jones, then CEO of LUX (kzbin.info/www/bejne/m6bRYXl-qc6qjc0)