Mechanic Theft! Inside Job? (Why so ANGRY?) Stop Stealing!

Short Video mentioned earlier: Scumbag Auto Parts Theft! • Scumbag Auto Parts The...
Full Length Repair Video Pt 1: SCREAMING Bearings! (Full Teardown) Ford F-150 4.6 5.4 • SCREAMING Bearings! (F...
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[@RainmanRaysRepairs]

Short Video mentioned earlier: Scumbag Auto Parts Theft! kzbin.infoB9YQOXKFozg

[@CookieManCookies]

Yay more rainman content! More more! :D -drops armchair comment- Bad parts are bad! booo!!!!

[@stevendegonia]

Situations like this are why autoparts stores are starting to keep records of individuals that return parts that are "Unused/Wrong size/not needed" and enter the transaction into a database for the store. They should also be verifying the parts are in fact still undamaged and in the correct box. The fault of the Autoparts Store Employee in not verifying the parts were Not damaged lays with that poor employee, NOT the Auto Mechanics Shop. Theft is wrong and anyone who calls out the thieves to do better should NOT be treated with Libel accusations.

[@johnkubiak5407]

@RainmanRaysRepairs is it possible that those were warranty returns? those seals are either 1 year or 2 year warranty, depending on the product line. the store doing the warranty may have done everything properly. Then the distribution center put them back on the shelf for whatever misguided reason. It happens... Frequently...

[@RainmanRaysRepairs]

@@johnkubiak5407 Not a chance, the inner seal had zero wear, they were installed and then removed, prolly bcc someone forgot something (like installing the bearing) and had to take it apart again.

[@ugetridofit]

I agree with you Ray, but post and forget is the name of the game. Don't let the comments eat at ya ;-)

[@BigDipper79]

Ray you’re not wrong for calling out people who steal. I hate thieves.

[@RainmanRaysRepairs]

It needs to stop

[@danaszalajeski4416]

Harbor Freight is the worst for this practice. People will buy a tool, use it, place dirty tool back in the box, then use HF’s no questions asked return policy. HF doesn’t inspect the product, puts tape on the box to reseal, and back on the shelf it goes. Now if HF wants to get into the tool rental market, I think it would be great for several products, and I would more than likely use the service. But to blindly accept any return, to me is criminal. When I used to work for an auto parts store as a shift manager, I would personally open ALL returns to be sure we were not being scammed. Caught several people trying to return used parts, claiming that they didn’t need the “new” parts. I would also open all boxes when selling parts to show the customer that the parts they were purchasing were indeed new and unused. I think I might have pulled bad parts off the shelf maybe twice. But they didn’t go back on the shelf. I would also see who had the last transaction with that part and conduct training.

[@johncunningham4820]

Hate LIARS worse.............................

[@Glasseh]

Especially lemon stealing who... Stealing from our precious lemon tree.

[@sw7366]

​@danaszalajeski4416 this issue is not specific to any one company. Our economy is full of sloppy employees.

[@AKChryslertech]

Always call it out Ray. If people get mad at you for doing it, they are part of the problem and probably guilty of returning those old parts as new parts.

[@epstein_isnt_dead7726]

Or someone who realizes that the guy behind the counter making $11 he may be using his job to swap his own personal parts out for free. In which case the store that hired that employee is liable for the employee's behavior while on the clock. Making it the parts store's fault. Maybe it was a custom and not an employee. I don't know, and neither do you or this mechanic making the video. So to say it's NOT the store when you have no proof it's not the store is pretty silly

[@neilkratzer3182]

Problem is it costs your time(money) to wait on other parts while you could be finishing the customers vehicle.

[@tarille1043]

Then it's your reputation that's damaged when it takes longer for the customer's vehicle to be repaired...

[@MonkeyJedi99]

Plus the lift is occupied meaning you can't work on another car (at least on that lift) while waiting for replacement parts.

[@jimparr5412]

And your customer is inconvenienced by not having his/her vehicle back in a timely manner

[@tomfrank2707]

You're not wrong, Ray! It IS theft, it inconveniences you and your customer having to wait again to get a new properly functional part. Imho, I think that the parts stores need to do a better job of inspecting returned parts. That smashed up seal should NEVER have been returned to the parts store's inventory and sold to another customer. Most honest stores give a replacement or money back on parts that maybe don't fit or were ordered in error. It should be up to the parts store to check the condition of the returned item before issuing a replacement or refund. Failing to do this results in these types of scenarios and makes the parts suppliers look really bad😢

[@nigelunitt1614]

Came here to say exactly this!

[@Lanie1203]

I think you were pretty calm. I'm not mad at you.

[@scottslattery5590]

Were with you ray!!! You call out scumbags and thats only fair!!! Its an inconvenience when ppl are so dishonest!!!

[@rjm7168]

You don't know who I'm with. Speak for yourself please. Leave me out of it. Thank you.

[@jezeski2011]

@@rjm7168 If you're not part of the solution; then you're part of the problem

[@kellismith4329]

A douche is a douche

[@user-zj9qg7et4m]

People who have a problem with this been called out .Need to be part of the solution ,instead of part of the problem . Theft is theft !

[@GARDENER42]

Presumably the original return was recorded, so the distribution centre will know the culprit.

[@joeyk803c]

You are correct, but depending on the turnover of those seals, it won't be able to be tracked to the store who returned them

[@SeanBZA]

But hard for them to actually pin it down, as those are not serial numbered, and neither is the packing. All they can go by is that, at some time in the past, those were returned, and the only hard cut off is when was the last time that bin was empty, and got fresh stock from the manufacturer delivered. Might be more than a few years of the parts coming and going when those returned ones came back and were restocked, either by somebody who failed to check, or who was the one who knew they were swapped, but did it anyway for some reason.

[@Toastybees]

It is 100% not worth the time, money, or effort to do that for a seal. They will issue a refund or replacement and move on.

[@Craeshen]

@@SeanBZA in my experience distribution center's do not have time to check parts without visible damage to the outer packaging. So what likely happened is the seals came back from a store with other returns that were supposed to have been checked and certified. What probably happened is the seals were returned damaged and the associate receiving the return didn't bother to check or depending on procedures the person who was assembling the return didn't bother to check. And because the box came back to the dc in good shape and from a store the implied trust was there that they'd been checked. now the kicker is what will come of this probably not much as $16 in parts doesn't justify the 6-8hours of multiple peoples time to figure it out. if it becomes a pattern tho yeah.

[@DonaldWells-wk8dc]

And shops Walmart...

[@JustAGuyHavingFun1]

As a Former Corp Investigator, we call those...."Sales Floor Rentals" LMAO!

[@clarencelau]

A few years ago, I bought my son a lego set from Walmart, got home, and it wasn't the one on the box. Went back to return/complain. I did get a refund, then I watched her tape up the box and put it back on the shelf. When I got the attention of the manager, I was told not to tell them how to do their job. I contacted corporate, never heard back. Haven't been in any Walmart since.

[@john_nip_nop]

A smart store would refund, then put the item in a landfill. Or at least sell in bulk to surplus. Amazon trashes lots of stuff - too costly to identify and restock (the stocking warehouse could be far away from return center.)

[@desertbob6835]

Wally-Fart is a sewer. I NEVER go in one.

[@14karatyt]

Unfortunately for me Mal-Wart is a necessary evil since they've nearly ran out all local ownership around me. Then the jungle website has done a number on them as well. It's my last resort if I need something in a hurry.

[@tombowman2154]

Your reaction was justified.

[@TremaineLea]

Any parts store that hands me a part that's been opened or doesn't have an intact manufacture seal, that part is being checked before I accept it.

[@volvo09]

Yep, I've found oil filters swapped out for cheap ones... And that's just an oil filter.

[@Toastybees]

The vast majority of parts do not come sealed new from the factory. It's just stuff in boxes.

[@TremaineLea]

@@Toastybees Yeah, I check the contents of most parts boxes 😂 Cheaper and easier to check immediately than having to return later.

[@ItsAlwaysRusty]

I outright refused a part recently after the clerk handed me a part that was in an oil stained box and that was obviously handled and possibly mounted. I told the clerk that if I pay for a new part it better be new and unused/unopened. He tried to explain that they take back parts all the time due to mistaken orders and they stand by the part. I countered with, if this was your car would you accept a previously used or opened part? He said no I'd be pissed. Case closed.. I got the new part.. An opened and dirty part is used in my opinion.

[@InsideOfMyOwnMind]

Ray doesn't get to check every part that comes in to his shop. They drop of a bunch of parts and go. Maybe Ray's not even there.

[@BeardedFordTech]

Yep. They been blasting me all day cause i had the same issue with a blower motor. Saying its the parts guy they should check it. Well a blower motor is considered an electronic part and cannot be returned if opened. Even showed my old blower motor i removed. Smh

[@timwaddell9450]

Was living in sacramemto for a while and befriended a neighbor who was building a mustang for his daughter. He mentioned a swap meet a couple hours away and he found a pair of what looked like brandnew in the box six inch speakers. We got all the way home until he opened the box, old beatup pair under brandnew grills. Good thing was we knew that setup was still there, drove all the way back on sunday to confront the scammer, who said we were trying to rip him off. Well unfortunately for this guy, the same day he sold another pair of speakers to, lets just say some guys you wouldnt want to mess with, and they showed up right as we were arguing with him. They over heard us, got involved, guy refused to give either of us the money back and these three dudes proceed to not only beat the tar out of him, but they trashed his stand then ripped open every box of speakers there. Funny enough all of them had old speakers in new boxes with grills. I swear that guy must have lived near a car audio shop because that is exactly how we would throw them away after putting new speakers in cars.

[@Mr.NiceGuy-xd3mm]

😂Great story!

[@hydewhyte4364]

The long and short of it .. don't leave your parts counter without opening the boxes for your own sake. I recall a few years back a channel working on a hemi that got used lifters, and then got back the same lifters that they'd returned earlier.

[@jsh6952]

Quite a few mechanics that upload to KZbin ran across a similar issue with flat tappet lifters on multiple engines. Uncle Tony was rebuilding a 60s Mopar 383, his big name cam supplier sent him a set of mismatched, worn out used lifters with a new camshaft. He the reached out to a local parts store for lifters. Every lifter there was used garbage as well. The Car Wizard had 2 engines that were machine shop rebuilt. New camshafts for both engines. A small block 305 Chevy and a 340 Mopar V8 in a Cherokee. The Mopar camshaft was destroyed by the junk lifters during break-in, which then trashed the bearings and locked the motor up, and cracked the block. He had a backup motor from a junked, rotted out Cherokee that went back to the machine shop. That build got a retrofit roller camshaft. On the Chevy, same issue, but they caught it before failure because the lifters were so worn out that it kept dumping oil pressure and shutting off. That engine also wound up with a retrofit roller camshaft. The flat tappet issue is they stopped making the lifters in the early 2000s. The Chinese were supposedly reconditioning used lifters, but just repackaged dirty, worn out used ones. No effort made to clean, inspect, regrind, reclean, and reinspect whatsoever.

[@perryallan3524]

Most auto repair shops have parts delivered and they are too busy to check inside the boxes for every boxed part that shows up.

[@Papieck37]

You did what was right Ray!! You called it by its name LARCENY...there is no 2 ways about it...... Looking forward to part #3 of that repair.

[@jasonj8740]

Ray. Just went through this very same thing with my wife's 07 Edge.... Passenger side front CV axle.

[@Flies2FLL]

This is becoming a problem. I NEVER EVER buy anything from Home Depot or Lowes that has a previously opened package! That goes for Pep-Boys and Advance Auto as well. O'reilly's seems better, though I have taken to checking parts while in the store with them too. And it isn't just in the automotive world folks. I fly 767's for a small cargo airline and we wrote up an item a few months ago and maintenance came out and replaced it. The problem still persisted; It turns out the replacement part that the outstation had in stock was BAD from the factory and we spent the night with the airplane earning no revenue while they got a tested part back to us. This is happening more and more often! Great video!

[@brapamaldi7666]

Did that 767 part get returned by Boeing? *jk, please dont kill me boeing*

[@Flies2FLL]

@@brapamaldi7666 I have no idea what Maintenance does with parts like this. Obviously this has to be reported to the FAA, and what they do with it I have no idea. I am concerned with inoperative components, if they will affect my flight, and keeping the paperwork straight at my end. The FAA is all about paperwork..... Thanx!

[@ItsAlwaysRusty]

Advance is getting bad. I have bought many sets of brake pads over the years at Advance and it was usually hassle free. Now, I have to always opened the box to see if the brake hardware is in the box. It usually never is anymore. Of course that's assuming I get a box that isn't oil stained and the pads are all unwrapped.

[@Flies2FLL]

@@ItsAlwaysRusty-The only time I go to Advance anymore is if nobody else has it local and I need it like now. Their stores are staffed by people with less intelligence than my neighbors cat and half the crap they sell is broken from the factory.

[@OldBastardOnaHarley]

Our particular Harbor Freight is notorious for putting returns back on the shelf.

[@Groot564]

Ray you have the right to be mad!! Your Time is money and now a lift is taken up! Once it happens to someone else they’ll be mad! Stop apologizing you are running a business and a YT channel to help people the cry babies screw them! You have plenty of supporters out here!

[@charlesboyd3889]

It has happened to me many times before. I was an auto mechanic for 30 plus years. I feel your frustration. I look forward to the van build for the good folks that’s coming

[@Wheel_Horse]

I worked at a lumberyard decades ago. A lady came in with a 5-gallon pail of paint to return. I went around the counter to pick up the pail and the contents shifted when I picked it up. There were BRICKS inside the pail!

[@killingtonsnowboarde]

Ray, this problem is bigger than you know, this is being done deliberately, parts stores and repair shops are knowingly doing this. Returning used parts and reselling them. I work for a large distributor in Alaska and you would be shocked at what I see. There attitude is this is a billion dollar company, it's nothing to them they will just toss it and move on. But it's the smaller honest business that unfortunately gets some of these returned parts that's having to deal with the shady people returning these used parts. You have kids taking parts back they don't check what they are returning and most are cash sales. If a box is returned that looks unopened they just put it back on the shelf for the next guy to buy. There is no accountability and the people doing this know it. It's the honest people that are getting taken advantage of. Awesome job calling them out on this. More people need to show what's going on. Keep up the awesome work Ray There should be more honest people like you out there....

[@russdavis1960]

We call those parts 'tryagnostic' parts.... Shop buys part, installs part, doesn't fix problem, Attempt to return the part. IF a shop has an account and returns 'tryagnostic' parts... we simply don't credit their account for the part. When the shop asks 'why didn't they get the credit' we simply tell them 'we didn't sell you a used part and we're not going to give you credit for the one you returned'. Yup, we've pissed off our share of shop customers, but they either quit doing business at our store or they didn't try to pull that crap again. Yes... we also check 'suspicious' boxes when they are sent from our warehouses and have found a LOT of used parts, wrong parts, missing components, etc. It's only gotten worse in the past 45 years I've been working at various auto parts stores.

[@robertkartechner5850]

Naaw, you're not the bad guy, Ray. It is the jerk who figured he's save a few dollars by returning a used part in a new part box. Now you're out the time and money on this part and a dark cloud has been put on your supplier. Scumbags are everywhere and sooner or later it will catch up with them. Good for you for putting this out there.

[@waynelarremore516]

I gladly stand behind you Ray. Good on Ya for calling these people out.

[@RenegadesGarage]

Rainman Ray.. Man I hate a thief.. They should be called out for doing that.

[@crashnburn2351]

Ray, 100% of genuine people are 100% behind you on this!

[@heikechilds2816]

I'm glad Ray speaks up about how theft can cause a ripple effect down the road that causes anger. Thanks for addressing the problem.

[@chrisatcoldharbour]

Well done for calling this out. Sadly, I don't think the people that do it will stop, but it might make the parts people check returns better. If nothing else it costs them money and potentially you if you can't finish a job.

[@joeroscillo4015]

Good job Ray!! Your in the right place to expose these infractions!!

[@brandonv4900]

Good on you. These pricks stealing and ripping of the other guy needs to come to a stop

[@johntetreault]

Ultimately the blame lies with the thief. A parts store employee somewhere compounded that by not caring enough about their job (or it was an inside job). But yes, the majority of the blame is with the thief who set this all in motion in the first place.

[@joeyk803c]

Former parts store employee here, I worked for 0'Reilly auto parts for 7ish years. I worked the front counter, was an assistant manager for some years, store manager for 1 yr and worked back counter for almost 2 years. I learned to check all returns, but you know what? I had more used/damaged parts come back as "new" from mechanics shops then I did from regular retail customers. I had shops that would install parts, and if it didn't fix the issue they would clean up and return them. O'Reilly auto parts has a relatively strict inventory control in each store. O uses DMV data by vehicle registration to stock parts in their stores. If the outlying area has a higher percentage of a certain model, they will stock more parts for that vehicle. They will also stock parts whereas the OEM parts have a higher failure rate. If a part is ordered that is not normally stocked in the store, depending on the internal cost, it will be on report to be scanned in and sent back to the DC the next day. Most backroom parts are sent back via this method. If a store only stocks 2 seals, and somebody returned 2 the same day. Those seals have a high chance of being sent back. For every extra backroom part not part of the normally inventory, is less inventory value that store carries, so less parts they have. I've had to order the "rare" nobody can get these parts before. I hated it. You 100% have a right to be upset with your parts store, the longer the vehicle sits on your lift, the less money you make. Unfortunately when the system is ran by imperfect people, the processes of that system, thus, are imperfect. I have driven to other stores, in my personal vehicle to get parts for shops that came in wrong before, or would take to long to get via the internal store transfers. If a used part came in, and I noticed id reorder call the shop and let them know. Sometimes I would sent a driver, if possible, to get the part. Or I would go get it. If i couldnt, once the 2nd order came in, the shop would be a priority delivery for me. Frankly, not all associates saw it or worked how I did.

[@ItsAlwaysRusty]

Imperfect people I get but people are outright thieves now. Returning used parts, the wrong part in a new box, keeping some of the hardware and just returning what they don't need. Just crooks plain and simple.

[@DeeGee-mv6eq]

Nice book, bro.

[@joeyk803c]

​@@DeeGee-mv6eq You can keep scrolling, bro. 🤷‍♂️

[@shannononeil2751]

Same type of thinking, where people believe it's OK to shoplift from a store. It's reached the point where they do it in front of the store employees and they know nothing will happen to them. Our state and federal politicians and lawmakers have brought this on and it needs to stop!

[@imagseer]

You're right Ray, and you never 'lost it' getting mad either. The problem started when someone returned the faulty parts in their boxes, and was compounded by lack of adequate quality control at the parts depot which shipped them back out to new customers. This has cost time and money right down the chain, ultimately making everything more expensive to compensate.

[@OSXMan]

Excellent video, Ray.

[@MrBillrookard]

Bad behavior should ALWAYS be called out. Kudos. People think 'oh it's just some big company and they can afford the loss', without realizing that they're just raising the prices of their future parts they'll need to buy next time around. They'll then justify the same behavior because parts are even more expensive, and create a vicious circle which always leads to them being able to justify bad behavior.

[@EdmondHalley-uv3rw]

Ray. Get mad. It’s ok. The situation stinks and you’re right. The store that took the return didn’t check properly. This day and age they have to check before giving the money back. Tell those idiots that have had a go at you to go and do one!

[@mikes-wv3em]

AND FIGURE OUT A WAY TO INJECT POLITICS IN IT! PROJECT 2025 FTW!

[@Captainbumble]

Maybe the haters at Ray are feeling a little guilty, just a thought.

[@williamallen7836]

@@Captainbumble Exactly. Is the store supposed to double check? Yes, but the ultimate responsibility lies with the thief that stole from the store.

[@Triggerman1976]

Former parts guy here: I had to spend a LOT of time with my guys to check ALL RETURNS to make sure the parts weren’t used. It’s theft. Pure and simple.

[@JohnD-JohnD]

I'm not a mechanic, but I had this happen to me a couple weeks ago with a brake rotor.

[@leonardpaciora5039]

I can totally understand your frustration!!!!!!!

[@robertsheriff6118]

Aside from working my home garage shop, I work at an auto parts store. We sometimes have new employees that aren't wary of returned parts and don't know/forget to check returned parts before processing them. It's a problem at every parts store. Customers that return installed parts, or even more brazenly, return old used defective parts as a scam to get a free part. I, as well as experienced parts people, check every part returning and being sold. It is sad that we have to do this, but it is what people have made it. I have caught several parts in this condition as I bring these parts off the shelf. I would rather suffer the embarrassment when I initially bring the part off the shelf, than have a customer get home and find a bad part. I have been on the receiving end of that before. I completely understand how the customer feels when that happens. The warehouse doesn't know any better. They can't/don't check every part coming back from the stores as they are supposed to be checked when processing the return. They see a package labelled good and send it back out. In my store, we even check special order packages coming from our hub. A bad part in a box is the fault of nefarious customers and a missed check of the part during processing. So, it's generally a combo of factors that leads to a bad part being sold.

[@john_nip_nop]

"A bad part in a box is the fault of nefarious customers and a missed check of the part during processing" Not always - it can be the work of a nefarious employee anywhere in the chain of custody - they need a part, steal it, repackage the core, place it back on the shelf so inventory is correct. In the 60's, I worked as a pump jockey at all-night gas station. There were stands at the pumps with rows of motor oil cans. Some of them had punctures on the bottom - an employee was certainly involved in that theft, either for himself or a friend.

[@robertsheriff6118]

@@john_nip_nop I won't deny that doesn't happen either. In my younger days working the pumps. I had seen that happen too.

[@hansd4861]

Your a good person! Keep up the quality work! Your respect goes a long way!

[@gavinrewell9703]

I have been running a small business for nearly 30 years. What people need to realise is the time/opportunity cost of such an event. You order the part, you wait for the part, you discover said problem with part, and then you have to order another one, and meanwhile i now have a roadblock in my work because i planned to finish something, move it out of the way and work on something else. So now not only is my schedule having issues but perhaps multiple customers now have to wait. Domino effect and invariably my small business takes the heat and the cost. Very frustrating.

[@zachreimers942]

I bought a couple 5 qt jugs of oil from Walmart. Get home to change oil. 1 of the jugs was used oil. They put the foil over opening somehow and cleaned the jug up. Could tell till I began to pour it out

[@ItsAlwaysRusty]

Typical Walmart story. Clerks don't give a sh-t and just issue the return. At auto part stores I will not accept any part that was previously opened, stained or unwrapped. I paid for NEW parts not someones oopsies, mistakes or down right thievery. The clerks get miffed but I'm not getting burned anymore.

[@abitoffcenter383]

Having been a professional mechanic for 30+ years. Hell yes, you (Ray) can get mad about it!!

[@set2rest1]

Bro, I'm so happy you called out the degenerate that did this. And ANYONE that has the balls to say otherwise IS the problem! Good on you for standing up for what's right instead of contributing to the issue. 👍 5 stars!!

[@MutantFreekofNature]

I used to work at a store that sells masterpro parts, when ever I would get a return I would check it to make sure the numbers match or make sure they aren't damaged. If I sell the part I'd take it out of the box and show the customer to make sure it's what they are looking for.

[@hotpuppy1]

It's not just auto parts. I saw instances online of someone buying a Milwaukee tool from a big box store. Box looked sealed up. Got it home and discovered it was a used and broken tool. They tried taking it back to the store and got no refund for it. Another case was a big TV from Walmart that the customer discovered wasn't even the right one in the box (also used). OPEN your stuff AT THE SERVICE DESK of the store if you can.

[@richardstone5241]

If the parts came from a distribution warehouse it was most likely an employee who switched the parts.

[@hellcat1st]

Good for you Ray. We all need to bring these things to light so that it stops or that more checks and balances will be put into place to prevent this type of problem. Not just the parts you ordered but for anything people buy.

[@clayivey278]

I Stand with you Rainman you are absolutely right. Keep doing a good job and being Honest!!!!!

[@Tedybear315]

5 will get you 10.. It was a customer. We've seen that happen more often in our area where the employee won't even look at the part when it gets returned. I've seen it with brake calipers, alternators.....etc... "Opps.... I purchased the wrong one, and I need a refund"... The employee (usually a worker barely trained....) won't know to CHECK or care. I've gotten winged by Rock Auto for the same issue. Thankfully they refunded the seals and bearings on the one order.

[@ItsAlwaysRusty]

Just replied about Rock Auto earlier. Ordered some rotors for a Mercedes. I open the box and the rotors weren't even close to what they should have been. Someone obviously bought two sets of rotors, one cheap for another brand of car and one for a Mercedes. Mounted the Mercedes rotors and returned the cheaper rotors in the Mercedes box. Stole the difference in price. Rock Auto has been getting worse and worse.

[@stevenseverson7353]

Still agree w. Ray!!!

[@jlbrown2622]

Spot on, Ray!

[@alanrodriguez7341]

Ray Ray!!! Great videos!🎉

[@appomattoxross6751]

I've stopped buying wiper blades at the usual car parts locations. For the same reason.

[@ItsAlwaysRusty]

Yep happened to me. Bought a set of wipers at Walmart. Opened when I got home and both were used. I take them back and the clerk looks at me like I was the one trying to pull a fast one. Check your returns people before you issue a refund.

[@toddcathyfranklin4189]

I would have been fuming

[@pdxRetired]

Ray, thanks for speaking up. When people do this kind of thing it drives the price up for everyone, makes lit more difficult for those trying to do a job.

[@eddieMurphy11111]

well done Ray for calling them out and great you did it on KZbin hopefully the right people will see it and this will get stopped ,thanks for the video

[@scottouimet2865]

I knew a kid who had life time warranty on many parts for many popular cars and would sell parts half price by swapping ppla parts for his warranty. Not technically stealing, but stealing none the less. It's awful the things ppl do to take advantage of systems there to help us.

[@clintprice2123]

It’s theft by deception, yes it’s a crime!

[@Toastybees]

It is stealing. That's warranty fraud and it's very illegal. If he swaps warranties often enough (like several times a week over a long period of time) that will get his account flagged for investigation, and could get his account terminated and all warranties voided.

[@scottouimet2865]

@Toastybees this was like almost 20yrs ago and I think he had buddies at autozone helping him do it.

[@bobberndt9744]

My mom would be upset with you. She always said "People don't get mad, People get angry". Your premise, however, is 100% correct.

[@kennybaumann2117]

I am a former NAPA counterman and I can't tell you how many people would try to return parts that either had been installed or were old parts. We had a store policy that we always checked the condition of the part and only would offer to exchange on suspect returns. If a jobber sent returns back that we knew were nothing but a parts bomb that didn't fix the issue or were the old parts we offered an exchange only. Eliminated a lot of those returns.

[@dennisjerb]

It’s time to stop the thieves. Morality is almost all gone. Shame on anyone who calls you out for exposing theft.

[@jeffreydove821]

I can't imagine why someone would think you don't have a right to be pissed. You have a customer's truck tying up your lift and costing you money. Nobody should be called out for voicing their displeasure.

[@jamesallion7648]

Justified rant! I did get a chuckle from seeing Dave in the background casually sipping his coffee during it!

[@ronrustman5050]

100% with you Ray!!

[@Michael-yi4mc]

Thank you for calling it out. Someone has to do it.

[@chipdavis9980]

You've a great perspective on pretty much everything I've seen you do... while following (subscribed and liking)....Ray you obviously appreciate the truth always. Keep up the GR8 work Sir!

[@chrisyoung4564]

With you 100%

[@user-uu8bj4ew1t]

Hi Ray , SO sorry you had to go through that, when you are trying to run a business every part counts especially when your customer is counting on their vehicle being fixed right. Keep up the great work. God bless

[@markharris7662]

I think it shows you're an honest guy. I would be angry. If people keep stealing or swopping parts, the companies just pass the costs onto everyone. So we all pay in the end. Keep up calling them out Ray.

[@rickydonahue1586]

I bought a wiper blade for my rear window at Walmart and the same thing happened! I went out to the parking lot to replace it and it was used in the box. I went back in with the one that I just bought and my old one and they still wouldn't give me another one. That literally took me 11 minutes from the time stamp on my receipt until I went back in 🤬!!! I feel ya Ray!

[@thecuss6817]

I check everything at parts stores, Home Depot, etc. I also check for sealed packages. Once I ordered a fuel sending unit, took my multimeter to the store and checked it on the counter - it had "opens" as I moved the float arm. Once I bought "stick" Loctite from an online retailer, and I received a used product. I contacted the seller with a photo, and he sent me two or three brand-new ones, did not want his reputation damaged.

[@catmandan93]

Oh man, Ray, I 1000% understand this. Back when I worked at a chain tire store (that I'll leave nameless), we had a tech who used to do this. You read that correctly, a TECH who worked at the shop used to do this. I feel like this falls back on the person who committed the "crime." I am a bit paranoid, so I open EVERY box I get from a parts store, or wherever because of seeing this when trying to beat the clock.

[@davidbaize4825]

Sadly, Ray, I think it will get worse. I believe in your integrity. Just start having you and the whole team start checking incoming parts. That’s about all one could do. God bless brother 😁👍

[@user-oi1bo3if4g]

Hey ray, you are completely justified in getting mad about it. It is incredibly frustrating like you said to go online or call the store to have them find the part you need, wait two days to get it. All to find out that the part was etheir already used and returned or were the wrong part that someone had bought and then damaged it in the process of trying to install. Then go I don't care, I'm not the one who's going to get the bad part! Has happed to me. And I'll say I didn't handle it with as much grace as you!😅 in my opinion really the only person responsible is the guy that returned the part. I get it!! Things are tuff right now, but your not helping anyone out by doing crap like that!

[@gregharrison5737]

On point Ray. On point

[@23sbp2011]

Ray I do understand it really isn't the money this time but the time to make it right is what always gets me in the end I love your channel and I have never commented on any KZbin ever but I had to today because no matter what I can tell from watching your videos that you have character and it's good from What I have seen please keep it up thank you Bruce peckham

[@aaronbritt2025]

I got got on a box of 4 spark plugs. When I brought back the used plugs, they said it's a good thing I had a commercial account because they wouldn't take them back if I didn't. I told them maybe they need to start checking returns.

[@Paramount531]

I get angry over people telling me I have no right to be angry. If it inconveniences me for a stupid reason, that makes me angry.

[@KINGLOWNESS]

SPOT ON!!! KEEP IT UP!!!

[@Greg-pt7ur]

Well said, Ray.

[@mcctavishfascotland4822]

Ray your are spot on about thievery your just being honest and telling folks the truth it's not right to steal and people who are relying on parts you have waited for 2 weeks for parts you open the box and some bum has swaped them got a refund they have thought this out big time it's stealing and there's no excuses honest folk are with you 100 percent

[@alannichols8977]

You are right Ray .

[@jamesdaley7807]

Love your honesty 😂 Keep being true.

[@michaelmartin2276]

It happens at parts stores and on Amazon and other online sellers. I recently bought Walker catalytic converter from Amazon but received a very used cat that was repacked in the Walker box and carefully repacked, bubble wrapped and taped. Fortunately I had no issues with Amazon replacing the cat. But the car was out of service longer than expected.

[@pkaranch]

Ray Thank you for calling out just down right Crooks!!! Stealing is Stealing!!! Once again thank you for your time Love your SHOW.

[@billyg245]

Not improper to call out theft. Well done for doing so.

[@joerossiter1611]

You are 100% right I agree with you

[@TinoR626]

Just some food for thought as I've seen this as well. Sometimes the used one were sent back in the new box becuase they for warranty work. Now, someone didn't see that at the parts house and set them up as new returns. It got to the point where all of my warranty parts had warranty written on the outside of the box, and the bar code crossed off.

[@shawnwalters9053]

Thanks for the video, it's not just in auto parts. I was looking for a thermostat and the one I wanted was returned and they put their old bad one in. And it wasn't even an expensive one. Fortunately I checked it out before buying it. Don't stop calling out when people/shops do the wrong things costing others time and money.

[@hansr7580]

Its not normal when you dont get angry with these things! You are right Ray! Very frustrating to think you get the stuff you needed and now you have to wait and hope next time you get the things you actually ordered☹️

[@jonathanfleenor8024]

You have every right to be pissed Ray, this has happened to me several times, like many others here I open the box in store now!

[@RichardArnt]

You are right,period no matter what other people say.

[@RogerFleury-rh9wr]

305th! I have a dealership issue today Ray, my Mercedes S550 is coming up for a service, so I looked up what the service entails, oil change and fluid check,break check,general inspection, at the cost of $600. It just came off warranty so this one was on me. I took it to my mechanic and was told it was going to cost around $100 for same service. I went on line and found out how to rest my service schedule, very simple. They wanted me to buy an extended warranty, but I saw your video about how the dealership and the warranty company are in kahoots to rip off the customer, so I said no. Thanks for the advice, saving me a chunk of money. Roger in Pierre South Dakota

[@gerbearjones6056]

In the end Ray, if your parts store has your back as most do, the it is a minor delay. I spent 30 years as a Parts/Service Manager and have experienced this same phenomenon many times. As much as it is really annoying ... we all just move on and get the job done. You are a good man

[@jackattack70]

Ray you said it all.

[@marcellinden7305]

Ray, You Sir have integrity. A commitment to serve and do right for your customer, and so have every right to call out breaks in your supply chain. It is up to those who run that supply chain to maintain their integrity.... And a little publicity of integrity is never bad.

[@stevebrown4985]

your a good man Bro !!!