Where Is The $699 Pimax Crystal Light? - My Love/Hate Relationship With Pimax...

[@mixedrealityTV]

Did you preorder the $699 version? What are your feelings about it being gone suddenly?

[@emircanerkul]

100x 699 sold. 55x 799 sold 30 899 sold. I dont see any miscalculation. If they produced 100 each of them these can be sold out. right?

[@paulcrabb7167]

I preordered the $699 and $799, $799 is due to ship this week, I have had no communication from PIMAX about the $699. I have watched a succession of hyped up releases and subsequent dissapointing products from PIMAX. I think the PIMAX light is a safe bet because it is a stripped down version of the Crystal and really does make sense... even at $799. I will not be surprised if I have to return the unit with warranty issues, but still worth the risk because the upside is a true step change in display quality over the G1/G2/Q3.

[@angrybeaver6667]

I preordered the $699 one initially but I knew there was a chance I was gonna go with the light house faceplate and never use the crystal controllers. So when they offered the $899 local dimming with the faceplate I knew this was the one. Unfortunately that pushed me back and I would have already had my crystal light if they had delivered the $699 version on time, instead I'm in the second delivery batch and I will be lucky to recieve it in June and more likely won't recieve it until july.

[@donniedonnie639]

I received an email to preorder and could use the 30$ deposit I had paid on the normal crystal that I changed my mind about 1.5 years ago. For some reason I could never get the deposit to move over to the crystal light preorder, emailed support and no reply. Fast forward a few weeks and I receive an email saying the crystal light is available immediately without a wait. I ordered the controller/local dimming version and the additional 99$ headphones. Received a conformation email, a couple weeks go by and no updates. I contact support on the website and don't get any response asking for the status of my order. That was a week ago. If no word for them in the next few days I'm canceling my order. This is a terrible way to do business.

[@bruce9902]

I did preorder the 699 mid April. No words at all from Pimax since then. What happened to my $30 initial deposit? Not trusting Pimax no longer.

[@SargonDragon]

Thank you for making this video because Pimax does need to be called out on this stuff. I have used Pimax for years until recently, and like you, I have a love/hate relationship with them. They come so close to being great, but there are things they do over and over which demonstrate that it's not just an accident but rather company policy. And this is one of them. The other big one has to do with stability issues and critical bugs in their products. Other companies will release new products before they're completely stable, too, but Pimax takes this to a new level releasing products in incomplete and even non-functioning states and then never fixing critical bugs. The only way you can get fixes for those bugs is to buy their next product where they have fixed it... but then also added new critical bugs that won't be fixed until the next next product, and so on and so on. It is shocking the level of bugs that Pimax will just decide is acceptable to leave in their already released products. Bugs happen. They're unavoidable. But what is under the company's control is how they respond to those bugs. Pimax is always prioritizing working on new products instead. Bugs in their existing products will typically only be fixed if that fix will also apply to new products in development, too. Even if that leaves their customers facing serious problems with the product they already bought. I recently moved to Bigscreen Beyond, and it's such a difference to use a headset by a company with a different philosophy where they are focused on supporting their current product. My Beyond has not put a foot wrong even once since I received it over a month ago. And the company has great customer support. It's such a different experience from any headset I have owned from Pimax. I love how powerful Pimax headsets are when you can get them working, but this always comes along with periods of extreme frustration. I had hoped to get away from Pimax forever, but then they announced the Crystal Light, and I feel like I'm being tempted back to an abusive lover. Maybe it won't be full of bugs and frustrations this time. But I know it won't actually be trouble free because Pimax doesn't target that. If enough of their customers are able to work around their bugs somehow, that's good enough for Pimax. They are always focused on the next product to sell you, not the one you have.

[@tedluera6975]

Pimax 12k was announced in October of 2021 -- with trade in! VR-tubers go nuts! This is a game changer! Pimax interview with Sebastian March of 2022 -- confirmed we'll launch by 4th quarter 2022 Instead... Two months later they announce Pimax Crystal Pimax Crystal Light announced for only $700... VR-tubers go nuts! This is game changer! Only... $700 not available. Nevertheless Pimax sends a unit around to VR-tubers to review with the DMAS so... Announce $700 headset to make a splash, but send a $1000 unit for VR-tubers to review (local dimming with controllers and DMAS). Anyway we are super excited about the $700 headset but you SHOULD BUY the $1000 one. Or you can wait for the Crystal Super (without trade-in) Are we at VR 3.0 yet??

[@infiniteyep]

The issue with announcing 12k with trade-in in 2021 is that it freezes enthusiast purchases for other headsets until 12k (always immanently) comes out. Further, the longer it takes for12k to be released the less trade-in Pimax has to honor because the headset has to be functional in good condition.

[@Nobody-Nowhere]

Considering the Pimax Crystal body/shell was designed for the 12k also.. they must have actually thought they could put it out.

[@danceoffAsh]

@@infiniteyep Exactly, its a good a strategy to sell units and keep things cloudy

[@brianbrogan2838]

I'm still happy with 8kx. I'm not ready to move on to next generation just yet.

[@Kestrel38]

Its worse than that. Kevin from Pimax in that 12K QLED interview had an empty shell prop on his desk and try to pass it off as a real development 12K model but refused to pick it up, touch it or show it in any other angle than was fabricated. @mixedrealityTV did you ever call them out on this? It was such an obvious smoke and mirror event.

[@kevinbrook7033]

Couldn't agree more Sebastian. These fake promises certainly damage consumer trust. Another thing that Pimax, and other high end manufacturers do like Varjo is announce their prices without VAT and certain core pieces of hardware that you will need, to make them sound cheaper. If Meta announce a £499 HMD that means it will be delivered to your door, everything included for £499. Contrast that with Pimax. Crystal Light with local dimming and controllers, just £729. Awesome. Oh, wait it comes with no audio. Okay, I'll add the DMAS speakers for £80, that's still just £809, not bad. Ok let's order, oh now we add VAT? So it's £970, not really the £729 I was expecting. But wait, now I have to pay shipping too? So it's actually over £1000? Yeah, I'll pass, thanks. They rival our governments in manipulating figures.

[@pwhitey]

I’m one of the mugs that bought an 8KX, thinking I would get the purchase price off a 12KX. Not happy with Pimax.

[@its_spiky7463]

me to

[@rgi8426]

Moral of the story: don't be a svcker, and stop preordering sh*t. If it's not available at the moment, don't buy it.

[@rapidfire_7779]

I am glad that I waited for actual reviews. I was really thinking of picking up a Pimax Crystal Light. The deal breaker for me was that the headset was heavier than expected. Before it was released people speculated that it would be about the same weight as the G2 and early access reviews said that it is lighter than it looks, but that turned out to be false. It kind of baffles me that Pimax doesn't have an official weight value listed on their website about the Crystal Light. They just state that it is X amount of grams lighter than the normal Crystal. So you have to speculate because you don't know how they got that value. Is it only the headset? Is it the headset + strap?? Well it turns out that the headset + strap is around 925g which is pretty close to the Index. My friends who own an Index told me that it's like having a brick attached to your head. So it is by no means a light headset. Additionally it was also really hard for me to see if normal over ear headsets will fit with the Crystal Light. It looks like the strap is really bulky and no reviewer tested for such a scenario (I am a bit if an audiophile and will not give up my headset). So it looked like I would have to figure that out on my own, which added a layer of uncertainty. Because of all of these issues I ended up ordering the Bigscreen Beyond to replace my G2. Although I do recognize the Crystal Light as a good headset, just not for me.

[@Diehard148]

The 699 is a virtual reality

[@1Capernicus]

Thank you for making this video. Pimax will never get another dollar from me as long as I live. My 8KX was only good for instant headaches with all of the distortion when I could get it to work. Thanks a lot for the 12K trade-in program, what a sandbag con job that was. Instead, they release the Crystal in the ridiculously oversized 12K housing because they are too cheap to put in an appropriately sized housing. Why is their scamming not talked about more with you tubers? There will be no 12K headset for the 8K buyers to trade in for. I am holding out for the Somnium VR1.

[@Eskoxo]

they don't talk about scamming because they rake in all the money from affiliate links

[@scdawn8658]

I've been going back and forth on getting a crystal rather than wait to see whats in the pipeline. I just made up my mind to wait.. Thx.

[@ttoby8440]

I think it is like this on a Pimax Meeting: CEO "I have a cunning plan" - Everybody else: "Facepalm"...

[@josepsalvadorpontsanjuan4869]

Don't forget 699, 799 or 899 is even a lie, you must add VAT and shipping, I bought the local dimming version without controllers nor faceplate and at the end I paid around 1000€

[@ThePape78]

But you paid it

[@josepsalvadorpontsanjuan4869]

@@ThePape78 yes, and?

[@theack777]

Or you could move to the United States and not have to pay that rip off VAT that the governments are stealing from you

[@MitchellWeatherly]

I pre-ordered a Light with local dimming and DMAS. The communications from the company have been very erratic and undermine my confidence in them as a business. This feels like the company is trying to pump its revenue to fund the production, a little bit like a Ponzi scheme where they take my money on a pre-order to fund the production of a device for a person who ordered ahead of me. I almost expect to hear soon that the company is insolvent and my order will not be fulfilled. I hope I'm wrong.

[@DMan-ud6bt]

You had confidence in Pimax as a business? LOL Seriously though, I hope you get the product you pre-ordered and I hope it's a great one. Right now, my best two options look like either the version of the Light that you ordered + their Lighthouse faceplate or the Somnium VR1 with eye tracking. One would be a little over the entire Index package I bought back in 2019 for a needlessly oversized but overall better HMD, and the other would be well over twice the price of the full Index kit for a much better HMD that entirely lacks audio. Neither option has me particularly excited due to compromises I've been waiting 5 years to NOT make.

[@EskoLuontola]

Basic rule of VR hardware: Don't buy anything before seeing hands-on reviews from people you trust. The specs don't tell the full picture (optics etc.). The device might not even exist.

[@ioandragulescu6063]

I would add also don't buy from anybody that doesn't have a good return policy, at least in Europe where you have the 14 days no ask return laws. With VR it is very subjective, even if you watch 5 reviewers praising a product you might find out that somehow it just doesn't work for you, because you just have a different head.

[@jodyschultz5870]

Sebastian, you have been more than fair with Pimax over the years. Bending over backwards to support them but at some point you have to call BS. "We are not stupid!"

[@Guinea54]

VR sometimes is like the twilight zone. I love that Sebastian isn't a shill for anyone and I hope in the future he gets rewarded for his efforts and transparency with us enthusiasts.

[@SjaakSchulteis]

That's why I like Meta more: they continually develop products, a "leak" gets out and a while later the product comes at the market and you can pay through normal channels.

[@JiajuChen]

You really cannot compare the little company to the tech giant approach though

[@SjaakSchulteis]

@@JiajuChen Maybe not, but I have been following VR development for the past eight years and all I can hear is complaint after complaint about the promises of Pimax. Even if you are having a small company, then don't promise so much, but deliver. Once your product is what you want it to be, then you can boast about it.

[@danilolimabr_oficial]

I was intending to sell my Quest 3, but I gave up, I'm out of trouble and I really like the quality of the Quest 3

[@blizado3675]

Yeah, I noticed also today that the 699$ version was gone. If you go over their menu there is it listed but with a "coming soon" notice and if you click on the link you come to a 404 error site.

[@karstencook7976]

It's been that way for a few weeks now

[@andyakarudolfhessiansack7936]

I have been concerned about all yhis for months. I ordered the light version with dimming without controllers on the 3rd June. I have a generic email confirmation, but thats it. I am kinda feeling a little nervous about the purchase now. Will they go bust? Are they shipping units with controllers first? Ive heard some pre orderers from April still havnt recived their units yet? I might have to ring the bank tomorrow. I dont like the lack of comms and the uncertainty. There is a page on pimax website where it estimates shipping dates based on your date of order. Its cuts off dead after the 30th of May? Why..... is that the last batch until when? Also they still adverise 60hz and 80hz modes, but as we know they arnt working even on the light versions. And smart smoothing still not working! Its all very ropey. They need to make a statement for me to stay on board now. I am uneasy.

[@andyakarudolfhessiansack7936]

@JESSIEJAMES-yz7qj I don't blame you at all for contacting the bank. Its a protection mechanism used for these exact scenarios.

[@kaecatlady]

Pimax is like the Circus: they promise to show you Live! Actual! Elephants! But when you pay your money and get inside the tent, you find a dog in an elephant suit. It really is bait and switch, and at this stage, it's very likely intentional. I mean, once is an accident, twice is an incident... but three or more times of doing this sort of, "We're offering this awsome thing--oops! Changed our minds, sucks to be you!" is, at best, incompetence, and, at worst, fraud (which is why, in many jurisdictions, engaging in "bait and switch" tactics is illegal). . I was looking seriously at buying the Crystal light, and even considering the local dimming model... but I don't buy products from companies that consistently lie, even "accidentally". Good video, Sebastian, keep calling companies out! ❤

[@bombaso5539]

Yeah i had two failed crystals and at the end they only refunded me partial purchase price...Done with Pimax

[@danceoffAsh]

I am glad I am holding out. I never pre-order anything, I always advise people to wait at least a year for products especially from Pimax to mature and logistically be available before forking out the cash. As an early adopter, you're not only testing out their products but are also being tested on patience.

[@jimtheflea]

Well, it certainly sounds as if the Pimax Crew is paying attention to this video, with the release of their new Crystal Light video this morning.

[@countdavis]

IMPORTANT! If you are buying the Pimax Crystal Light (headset & controllers) and you live in the UK, the actual TRUE price is £729 + VAT £152.80 + Shipping £35 = Total cost £916.80. Estimated Delivery: 5-6 weeks from purchase. If you add the DMAS Earphones to the order, the total TRUE price for everything is £1012.80.

[@jodyschultz5870]

Thank you. It is intentional. Here we go again. They don't even have a working prototype for the Super but they say they are shipping in 3 months. You know that is a lie. Pimax knows it's a lie. Don't they?

[@jodyschultz5870]

@@adrenalinejunkie3828 13:30 in the video. "Shipping from Sep 2024" in writing on an official Pimax video.

[@jodyschultz5870]

@@adrenalinejunkie3828 13:30 "Shipping from September 2024" that's in writing in an official Pimax video.

[@flajflaj]

I have preordered the Crystal Light with local dimming and with the controllers on May 6th, Paid full price on May 14th and to this day - nothing in my hands 😂. Pimax at its best 🤣.

[@rotacon]

Us first preorders of crystal back in 21 didn’t get ours till late 22 ,after I emailed them lots of times and got a 50$ voucher bs as a apologise and yeah still haven’t seen the lense we were promised that I used my voucher on. Hahaha dodgy business

[@K11...]

I got burned on the 12k qled promise too. Bought the 8kx, wanted to return it due to optics and headaches. Desided to simply hold on to it and trade it in. Now its sitting here and I never felt comfortable selling it because of the many software issues that I know will plague the potentential buyer.

[@russ3190]

I have G2 and I didn't buy Crystal Light because they promised to launch super version in q4 2024. I totally agree with Sebastian. Trustfulness is very important. You have to respect your customers if you want your company to thrive. There're already gossips about Pimax on Reddit that they don't keep their promise.

[@markcunneen8525]

Hi, sucker here, I'm one of those who bought a 8KX thinking I was going to get a 12K upgrade free! I ended up buying a Crystal Light with lighthouse and was unable to make full payment until 4 weeks later - delivery will take 8 weeks to Australia....

[@brettcaudill9621]

Was going to go for the non local dimming version. Then briefly thought about stepping up to the dimming version. Now I’m mad and will get my 30 back and will find a different company to support.

[@DJeb86]

I was going to sell my Q3 to get a 699 crystal light. After watching this, not only i am keeping my Q3, but i will never put my attention again on any pimax product. Constantly fooling people is the best way to ruin yourself, either you re selling tobacco in a street shop, or are a multinational industry. Amazingly stupid marketing strategy.

[@montrose699]

I own both the Q3 and the Crystal and I can tell you that you are missing out. If you don't like what MRTV is saying in this video which I get don't order until its actually ready. I don't buy into the we will give you your money back but also don't care. I want the best VR experience I can get and currently thats PIMAX. I never believe the dates they give.

[@Raffapifa]

At the end they are the best choice. The might have this issue sometimes but I don't think is marketing strategy, they just are trying to the their best

[@danceoffAsh]

You should still consider the Crystal. It's a great headset, but not at this point in time when it needs to mature and be logistically available. Give it a few months

[@DJeb86]

@@danceoffAsh i know they are best visual headset on the current market, but based on all the comments i read about pimax, i feel that getting a one well functioning unit, is like wining the lottery :/

[@danceoffAsh]

@@DJeb86 It indeed does, I recommend the best case scenario is if you can get it locally from a vendor. See to it that you can return it if it malfunctions within the warranty period

[@ToureTaylor]

This is so true and actually, I might as well forget about that Reality 12K they teased back in Fall of 2021. GTA 7 might will release before that one does. Guess Meta can't be beaten by any company. Manipulation is insane now a days.

[@technikchegger7228]

@Pimax MRTV is absolutely right. You have to push harder. You have such a good product.

[@andtor5981]

I didn't like their comunication method at the presentation, and i'm already hesitant to buy or even consider their products for other reasons too. Also i agree with what you presented in this video. You call it correctly bait and switch, but it feels more close to a legal scam to be honest (especially the 12k thing).

[@dathyr1]

Thank you for your honest comments in the video about PIMAX, both the good and bad. I really never trusted PIMAX products even from years ago. It is sad to see them doing these kind of bait and switch tactics on customers. The other issue with me was their reliability of older products. They seem to be a company that wants to do too many products at one time (Quantity over Quality). PIMAX - Just make one good one and then move onto the next product. I was kind of interested in the New 699 dollar Crystal Light, but now it looks like it is Vaporware - non-existent. Oh well, life goes on. I will still stick with my reliable Quest 3 for now. Time shall Tell what will happen to PIMAX and customer relationships.

[@a.e.w.384]

This is very disappointing to hear. I could tell that Pimax is trying to keep relations strong through email and customer support with my own current experience. So this sleazy marketing tactic is going to hurt them in the long run if they don't change course ASAP. Good on you MRTV for trying to keep them honest by highlighting this.

[@ed2023bc]

Great video, thank you, MRTV for addressing this! Looks like we shouldn't trust any word from Pimax and only look at what's already available. And wait for reviews before ordering a headset. And assume that the company won't exist tomorrow since it looks like it's run by teenagers. My take, I'd rather wait for some good product from Valve or etc than buying from Pimax.

[@borg2dog]

Plus if you bought a pimax be Crystal before you supposed to get $300 off makes it even more enticing

[@borg2dog]

I mean $400 off you bought a crystal before

[@borg2dog]

Plus I put my name on the list for the super we'll see what happens probably won't come out until next year this time then if ever

[@borg2dog]

It'll be a shocker at the super came out this year I'm sure it won't

[@pchow6829]

I've said all along that the 12k was bait to get people to buy the 8kx. It would've bankrupted the company if they did that deal.

[@ben433]

I have a love/hate relationship with them too. The Crystal is among the best right now, but it took three tries to get a decent one (that still has issues). But they’re one of our only pcvr choices!

[@Panzerlang]

Puh. I'm still waiting for the paid-for wide-FOV lenses. Two delivery-date promises so far, both promises broken. I won't ever be dealing with Pimax again.

[@rotacon]

Yah they made us do a replacement for the lens we were supposed to get with crystal 1st and 2nd units. Now haven’t heard a thing about it

[@quantumsoftware1424]

This is how Chinese do business. Not only they switch the offering. They are constantly searching for cheap component to be switched as well.

[@elmalloc]

E.g. DJI

[@infiniteyep]

I was wondering if some of this is a cultural attitude toward the customer.

[@virityrealtual3831]

Yeah american comoanies like activision and ea sports really have a much better business ethics...

[@CognosSquare]

American Immersed promised mid 2024 deliveries on their Visor. Now its only for the founders edition somewhere "after august" and normal version 6 months after.

[@paulcrabb7167]

This is a really unfair generalisation - Bambu Lab 3D printers - incredibly good

[@andyblake8768]

I am a teacher in china trying to get info from Pimax on their headsets for education. After many messages sent I never get a response. All I ever really see from Pimax are apology emails on KZbin about another delay etc.

[@LordFrites]

There's actually one more thing you forgot to talk about: the earphones. For "some reason", all the earphones we can see on KZbin, attached to Pimax Crystal Light headsets are the (high quality) DMAS ones. But the earphones that are shipped to consumers are the SMAS earphones which nobody was really able to review (and you talked about this shady move in your own review, actually). And if a consumer is interested in a DMAS upgrade, it costs an additional $100 (and they're out of stock anyway!). I'm really tempted to go with the Crystal Light in replacement of my "soon to be obsolete" Reverb G2, but I don't know. Should I really give money to a company with such bad methods?

[@jmlibre4468]

Can't agree more with you. I would even add that they continually launch new products all the time when the previous ones have still issues to solve. like they don't launch really finalized optimazed products.. so the consumers continually are feeling like abandoned or something.

[@jmlibre4468]

@JESSIEJAMES-yz7qj yeah i get it. that's the reality but i still think they'd make even more money hiring them and delivering rounded up products... but yeah.. it is what it is

[@jrmichel1975]

I come back to this channel a year later to find out that Pimax STILL has the wool pulled over too many people's eyes. The only reason I'm fine with Pimax releasing products is that if they raise the bar, some company out there I actually want to buy from may eventually reach that bar too, lol.

[@PilotGigi]

The best thing to do, is to wait and see. They can talk a lot, but what’s matter is the final result. At the moment I’ll buy a new flat oled for gaming. And i’ll keep my hpr2 till it works 😊

[@jamesleicher]

agree less hasel if the flat has issues you covered by local consumer rules

[@mtbross100]

OY….so I ordered the Light w/LD and was immediately sorry that I did their “trial”. What concerns me is the ambiguous statement about sending the balance in two weeks and then they will release the full features of the headset. I was, and continue to presume, this was b.s. and the full features will be on soon as it is turned on. I’ve no problem paying the balance, but feel like this part of equation was b.s. They really don’t need to do this. Just be straight up about everything. We’re excited by the products people. Just say what you do and do what you say. Kind of business 101. Which is probably the problem…I’m guessing the top person or people are not from the business world. The perfect example of Michael Gerbers (E-Myth) work on your business not in it (for management).

[@SpringChickensOnlyMan]

This is why I haven’t bought the pimax crystal light yet. The $700 version is not there just the $900 one and it’s expensive. Kinda glad I already have the bigscreen beyond so I may just stick with that for a while. People on Reddit sure were right about Pimax being over promising. This really is a problem

[@GD-lv8cc]

100%. I requested a refund on the Crystal Light because I just don't trust Pimax. I told them I was holding out for the Super but I'm really waiting for Somnium VR1 or a Valve announcement.

[@dvsteve71]

Did the same thing. Cancelled my pre-order and just went with the Meta-3. My first VR headset.

[@dtz1000]

Somnium are almost as bad. They originally said the VR1 would be delivered in Q4 2022. So there's a lot of hypocrisy picking that one.

[@GD-lv8cc]

@@dtz1000 More ignorance on my part than hypocrisy. I thought they announced Q4 of 2023, but in any case they've been forthcoming about delays, no?. Also - this is why I'm just waiting. Waiting to see what Valve does, waiting to see what's next. Nothing right now can justify ditching my Reverb G2 atm.

[@rafagajek6391]

Why you are constantly use $699? Apart of issue with availiability it is fake price. It is without VAT and without shipping cost. Real price is/was $950!!!

[@get_outdoors]

Agree, they need to mature and act like a professional business

[@cow4756]

Yeah, when they bait and switch like that, I feel like I have dementia because I go for the original price and what not. This is a good video you made thanks.

[@samcurmudgeon]

Honestly, most complaints about Pimax business practices can be applied to just about any smaller Chinese tech company - marketing materials and even product images on retailer sites that look nothing like the actual product, promised features that are always "coming" but never do, lots of cut corners when it comes to cutting costs, and horrible, terrible, no good, awful customer support.

[@karstencook7976]

I did pre-order the $699 version early on, even before the options for no controller and faceplate pre-orders were a thing. Never received an email saying it was time for me to complete the full purchase. Found out from you and other KZbinrs that pre-orders were over and you could straight up buy now... but still no news of $699 version. And when you click on their website for the $699 version, the page no longer exists. I saw the delivery schedule and panicked so I just went in and bought the $899 version. It put me way behind in the queue due to my full purchase date so very frustrating. Felt screwed over a bit, but there's evidence all over the Pimax Reddit so I knew nothing would get done.

[@L33R1C3]

That sucks dude. Even though the version you got is an upgrade, that extra $200 could have gone towards a new G-card to drive the headset or even MSFS2024 if you're a flight simmer so that would also leave a sour taste in my mouth too. Reckon you could cheekily create a ticket with Pimax and ask if you can transfer your preorder code to the new product to get in on an earlier batch? Worth a try...Its the least they can do. I ordered very late but would still like to see people that ordered before me get a product first!

[@karstencook7976]

@L33R1C3 that $200 amounts to getting DMAS speakers, prescription lenses, and the recommended foam to use with said prescription lenses. I've been in contact, my place is reserved, but that doesn't amount to much since the batch orders is multi-axial, my pre-order was good but my full purchase date was bad so my spot in queue isn't very good

[@L33R1C3]

@@karstencook7976 that’s horrible. I actually mentioned separately in this very post that people with a preorder code for the non dimming headset should get a voucher towards the DMAS earphones as a good will gesture at the very least. Anyway, I hope you get the order faster than you now expect after all that drama.

[@paulmann8675]

Omg how are they getting away with well done for letting the consumers know I’m glad I’ve stuck with my g2 Pimax to me always seemed abit sketchy that’s just proven it

[@karstencook7976]

@@L33R1C3 @mixedrealityTV Pimax just gained some more respect from me as they are addressing the non-LD situation. They sent an email with credits for 5 games to be added to all pre-ordered non-LD Pimax accounts (supposedly valued around (~$100) regardless of whether they upgrade order to LD or wait for non-LD. Looks like they are taking this seriously and they are definitely listening.

[@petersvideofile]

Totally agree with you. I feel for sweeviver needing to try to work around their flip flopping nonsense. I'm glad you pressured them to return the 699 unit. Honestly though they need to have a consistent track record for afew years before I will trust anything they say.

[@DirkGalle]

Waiting 8 Monts 😢for wide fov lenzen

[@ujpestihirek8277]

I am not dare anymore to buy anything from Pimax. 5k super and 8kx were enough experience.

[@elmalloc]

is this a good or bad comment?

[@malekkinos]

@@elmalloc it looks bad...

[@ujpestihirek8277]

@@elmalloc Mostly bad. I do not want another Pimax headset at this moment. I was happy when I got rid of old ones.

[@gaminginstilllife9429]

i order on may 15th and paid first day the 899.99 cause they told me to update ... they are terrible at communicating znd now i have to wait till july for my shipment. MRTV told me to buy it and now... NOW you tell me not too???

[@mixedrealityTV]

I still tell you to buy, it's a great product! But I want Pimax to change their ways!

[@gaminginstilllife9429]

@@mixedrealityTV i trust you, if you tell me to return i will

[@andyakarudolfhessiansack7936]

I take back my comments regarding this channel. I thought you were just a "lacky" and fake promotional tool used to shore up the highest bidder. I take this back! You clearly are on the side of the consumer, and this is clearly evident. No doubt this whole saga is hurting your bottom line, and in spite of this you still tell the truth. You sir have just parabolically shot up in my estimation. I am a full supporter of you and your channel ❤

[@GabenHood]

As a worker facing redundency due to a company completely droping the ball I am not that suprised. Am also willing to bet there's one or more people that either left the company or are making plans to leave after hearing yet another stupid decision come down the pipeline. RIP some poor workers future.

[@bobdole3251]

Looks like reverb g2 still king lol 😂

[@der60er]

i rock it nearly every day 🎉❤

[@dtz1000]

PSVR2 looks to be the best bet for PCVR at the moment once the PC adapter comes out in August. That should tide me over till a decently priced micro OLED headset comes along, hopefully with no annoying glare like the Bigscreen Beyond suffers from.

[@hughmac7423]

Shite happens, I wouldn't be too worried about it. Like the 12K headset, instead we have the Crystal, when you think about it what PC could run a 12K headset? I had to upgrade to a RTX4080 to run my 8KX. I didn't have fall for the bait and switch, I already had the 8KX, and reading the fine print, you had to return the 8KX to get the discount. I will still upgrade to a better Pimax at some stage in the future.

[@slantzero]

I had a Pimax Crystal and was unsatisfied with the weight, battery hassles, bulk and crappy software. Within a few weeks the eye tracking stopped working. I purchased the Big Screen Beyond and have been VERY happy with it for seated flight sims. I’ll never purchase from Pimax again no matter what they claim to have developed.

[@wittyname-sy5je]

Agree completely with you. It's a very stupid and short-sided move on their part to do this. The Crystal Light with local dimming is still a pretty good deal for what you get considering the Crystal sells for $1599. It's completely unnecessary. They're obviously scared about the new competition and trying to scoop up market share before they enter. They will probably now make a small batch of them to fulfill the pre-orders they got and then not reopen orders claiming they don't have enough demand for that version. I remember somebody mentioning Pimax doing something like this in the past, I forget which product it was. They can only get away with it so many times before people will either settle for a lesser headset or actually pay more just to avoid them. The support horror stories aren't helping them much either. After the Asus debacle, they should really read the room so to speak. Pimax needs to sort themselves out and give the boot to whoever is making these terrible decisions. I'm still holding out hope that the Crystal Super can be decent but I try to make it a point whenever I bring it up to caution people that the claimed Q4 2024 release is almost certainly not going to happen. Pimax has had delays on almost every headset they've ever put out. If Valve or somebody else comes along with something notably higher res than the Crystal/VR1 and more reasonably priced than the XR-4 then Pimax could be in trouble. Somnium could probably do with a little better communication as well. The CEO claimed in the "final" end of April update that they would be opening orders in 2-3 weeks. Now here we are in Mid-June. In a recent video he claims they'll be making an announcement about orders this week as well as Somnium Connect. And this week is when he was planning on holding Somnium Connect. I didn't see any announcement explaining the delay. I really hope they deliver on their claims of taking QA seriously as both Pimax and Varjo have had problematic releases. It'd be nice to have more competition in the high-end VR segment. But not being more open about issues doesn't help inspire much confidence. Oh and yes the full price trade in for the 12K is not looking good. If they do actually go through with it I wouldn't be surprised if they lowball people's trade-in value for regular wear and tear or charge near XR-4 level prices and eventually drop it down after many have done the trade-in.

[@SJkopa]

Pimax, this company's problem is serious... Chinese small and medium-sized businesses

[@dtz1000]

Not many remember this but Q4 2022 was when Somnium originally said they would deliver the VR1 to customers.

[@PhiLikeFlying]

Wow! Im staying far far away from Pimax!!... Im just gonna wait and see what Valve are up too and other reliable and honest companies, but in the meantime i'll stick with my Quest3 which is an awesome all rounder - Meta rocks! 🙂

[@PhiLikeFlying]

@JESSIEJAMES-yz7qj They really must think we are all stupid!!

[@RonniePeterson]

Patience. If you want to go with second rate VR then don't wait. But otherwise just chill. They will release the Light, Supers and Wireless units when ready and not before.

[@gerardsitja]

And as today the better audio option (100£ more) it's out of stock!? I am happy I decided to wait for the reviews of it. Also as people point out it's never been the price they promise. The headset with controllers and local dimming with the better audio placed to my house it turns out to be 1.000£. Very far from the initial 699$ AND with Pimax guarantees that we all know are inexistence.

[@1976husky]

Sebastian, great job on this…..are you going to the Flight Sim Expo next week?

[@ioandragulescu6063]

I am not privy to the insides of the business world but is it possible that they make these big announcement also to lure in investors ?

[@Eskoxo]

Pimax marketing just throws poop to see what kind of poop sticks and then see if it's even possible to keep the promise if not just take the poop back pretending it never flew at you. I still remember original commercial for crystal it was supposto be ultra wide 12k like you mentioned that never came to be so can probably assume their promising bs with that m-oled version in future too.

[@epic1hit]

this is the reason why i dont really care so much about them the fact that they act like a whole new company every time they release something new

[@twig4900]

It’s their trend, you nailed it.

[@jarekpiwar3688]

I dont imagine play in MSFS without VR.

[@solanlangballe]

I tried to order one when it finally got available on the pimax store. but my order was canceled as soon as I enter my address. seems like they don't ship to Norway for now. Nothing I could find when I look at the store page. I can order a hotas joystick system from China and get it at my door less then a week, Guess I will have to buy something else. Fear its yet another Valve Index history. Never came to Norway.

[@borg2dog]

Yeah what happened to the 699 version you are correct this bait and switch they get you hooked on the idea and then they never give it

[@kennethmahl2391]

I have the 8KX do you remember that the were going to give you the consumer a trade in on the 12 kx that disappeared

[@L33R1C3]

I know the company need to do what's best for them to keep pushing forward but they have screwed the pooch on this one. How hard would it to have been to admit they have over reached and had to refocus on their product line up to meet underestimated demand/costs? It would have sucked but at least you could understand it's business! Pimax should offer those with a preorder code for the non-dimming version a voucher for a huge discount on DMAS earphones to go towards an upgrade or something. They have a great product but without the trust in a company, how would any invest in them? I mean...now I have questions on how long they'll be supporting certain headsets or if they do a Meta Quest and start adding advertisements, all things that go against (or change the essence of) what we originally purchased.

[@SJkopa]

This is the difference between large corporations and small and medium-sized enterprises. The characteristics of the country of origin are also important.

[@JoTokutora]

Is that what a Taipei room looks like? good video Seb

[@macdorus]

It's so shitty, there are still some links to the Light without local dimming on the OFFICAL WEBSITE, now leading to "page not found". They didn't even bother wiping clean every evidence. I'm so torn, my Rift S from 2019 is way to low resolution for me now and while the Quest 3 looks like a nice upgrade, compression, battery life, all accessories like straps seems too much for a PCVR experience only. So the Crystal Light seems perfect but with all the history of Pimax and now this, hard not to feel conflicted. Also showing a lower price that's actully a payment in two steps is yet another scummy trick

[@damiengvideos4337]

Yeah Pimax has lost any confidence I had in them. Won't buy a Pimax headset ever again! I have a nearly new 8KX that now sounds like is useless since they scammed us and now won’t be taking the price of the 8KX off the 12k. F U Pimax!

[@SJkopa]

I agree. Even if it is released in that condition, the product quality will be a mess. And they do not provide after-sales support, which is a unique management style for Chinese companies. The important thing is that naive VR consumers are easily fooled by these advertisements.

[@WooootSD]

First time I trust you - all other videos, you were too positive, so it felt too good to be true. I actually thought you were being paid by Pimax before this. Good to see some constructive critics. And good that you call out the bad business models of Pimax. So thank you for this video. I want Pimax to succede too,. But they never seem trustworthy. Too many problem with quality, delivery, support and questionable markting/business methods. I think they have VERY VERY bad management in the top!

[@mixedrealityTV]

If this is the first time you trust me then you dont know me well enough.

[@WooootSD]

@@mixedrealityTV Of course I don't, and trust is earned. What I am saying, is that I realize I was wrong before. I will take your videos more serious from now on.

[@mixedrealityTV]

@@WooootSD glad to hear that

[@SJkopa]

chinese company

[@SJkopa]

I think companies that don't keep their release date promises have a lot of internal problems. Consumers should keep this in mind.

[@sintheticgaming]

I think you are 💯 correct! Thank you for making this video it needed to be made!

[@CognosSquare]

Thanks for roasting them Seb. But will they change? Pimax presale stuff has to be taken with a grain of salt. Pimax reviewed AND is shipping = Then make your choice.

[@scanx6163]

Pimax feel like a lier company and they don't learn with their errors...

[@iamcanadian2121]

Totally agree I think the people at Pimax are HDHD they almost finnish something and drop it and move on to something else before they finnish the first one, everything is incomplete. And i fell into thet buy now and get the 12 k thing ...what a lie.

[@skid68]

Told Pimax that there discount system they have to stop with. They can do small discounts but not things like the 12k and Super price.

[@mamabil]

I am among those who hoped to exchange their pimax5k for the 12k version as foreseen by the promotion, adding the price difference, but I am still here waiting and I have not lost hope that pimax can respect that promise.

[@OperatorPuski]

How’s that 12K OLED working out?

[@nekron75]

I heard about one week ago that the non-local dimming version was canceled. Can’t remember where exactly. Maybe supply issues with the non local dimming version? Maybe the local dimming version sold so much better than the 699$ version that they don’t bother to start aan assembly line? Maybe it sold too good and they want to push the local dimming version (higher profit). Just speculation...

[@keisaboru1155]

if i would buy this i would sit 365 days in youtube vr traveling through the world ... xD

[@lostinseganet]

I love pimax for its MASSIVE FOV. I don't want the headsets with the smaller fov...

[@damu3237]

They really should be more transparent. Maybe there was barely any interest in that version or something was more difficult or expensive than expected which made them ditch or postpone it.

[@mrdeathgaming1457]

Every business makes the biggest mistake by not listening to the user. They all want maximum profit, and forget why they made the product in the first place.

[@theredstormer8078]

This is why you shouldn't encourage preordering from big companies, especially ones as unpredictable as pimax. Pimax can afford to sell it normally. The only purpose of preorders is to cash in on hype, and pimax cashes in hard.

[@SJkopa]

chinese company

[@theredstormer8078]

@@SJkopa I mean yeah the fact that they're Chinese probably makes it worse but I wouldn't preorder from large American companies either.

[@tosvus]

I've always avoided Pimax due to their lenses, how are they compared to Quest 3 these days?

[@SargonDragon]

The Crystal's lenses are sharper than the Quest 3. But the Quest 3's lenses have better edge to edge clarity.

[@dtz1000]

Quest 3 lenses are way better. The Pimax lenses have this annoying thing that this MRTV channel calls a "distortion sweet spot". Your face has to be in exactly the right place otherwise you will get bad distortions. Most other KZbin channels don't even mention it. The Quest 3 does not have that. I think you can get used to it but, for me, it was quite a shock going from Quest 3 lenses to that.

[@dtz1000]

The small distortion sweetspot is bad but the fantastic resolution kind of makes up for it.

[@DrEd1ard]

It is a pity they do not communicate appropiately. I think people will be disapointed. Expectations need to be managed correcly or you losw credibility. Thank you for the video. Your credibility however has gone up for me.❤

[@fresnel2k]

....and what about the 42ppi lenses that where suppose to be included with the purchase of the Crystal!? Did anybody receives these lenses? I for one did not. And with that failure they offered to suppliment an increased FOV lenses in its place but not without charging you for them. Ordered thoses months ago, still waiting. My next headset won't be a Pimax!