My Marriott Horror Story | What Happens When Hotels Overbook?!

My Marriott Horror Story | What Happens When Hotels Overbook?! | Act Fast! SW Companion Pass Promo

Рет қаралды 20,291

Күн бұрын

Пікірлер: 60

@AskSebby Ай бұрын

💳 Sebby's Card Picks: www.asksebby.com/credit-cards Ask Sebby Newsletter: www.asksebby.com/newsletter/ SW Promotional Companion Pass (exp 9/5/24): www.southwest.com/rapid-rewards/companion-pass-promotion/

@frankb1 Ай бұрын

The hang up and call again advice is golden. Asking for a supervisor will just prolong the agony, so why not just call again with the single goal of getting a different agent?

@AskSebby Ай бұрын

Solves the problem 75% of the time!

@Catia-p9m Ай бұрын

Best advice ever, I do that too. You can usually tell if the person you’re talking to is poorly trained or has lost their passion within a minute and no amount of patience on your part is going to change it.

@patienceisalpha Ай бұрын

You got bonvoyed

@AskSebby Ай бұрын

😬

@hardchooligan Ай бұрын

This is also why you NEVER book 3rd party. A lot of these credit card points channels always leave out that booking through a portal is not a guarantee. Learned this when my wife worked for hilton. They always bumped 3rd party for a direct book in an overbooked situation. Not saying its impossible booking direct, but its highly unlikely and they will do stuff to comp you (pay for a nearby hotel, future free stay etc) vs saying "take it up with Expedia they have your money"

@rickbbbbyt Ай бұрын

Marriott World Center (Orlando) walked me, gave me $200 and 90,000 points and said "go to the Swan/Dolphin". I did, nice one night stay, and the Swan/Dolphin (forget which, it was a year ago) billed me about $500. It took 2 months and about 9 hours on the phone to get them to understand they were wrong. I could have given up, but then I would have only broken about even, and it was THEIR mistakes. Finally, it was resolved, and they even, as a gesture of compassion, comped the $7 ice cream cone I had charged to my room when I finally got in. What has happened to Marriott??

@jstelm Ай бұрын

The Marriott benefits are great but I’ve found there is little corporate can do in the moment if the hotel refuses. Especially true for the guaranteed late checkout benefit at non resort properties.

@thejokerspeaks Ай бұрын

I booked a Fairfield outside Atlanta for 4 nights, and the hotel clerk accidentally cancelled my booking at check-in. He created 2 new reservations that overlapped and extended my stay. The night shift manager accused me of being dishonest about my checkout date, and claimed the system would take care of the overlapping night. Guest service created a 4th reservation to mirror my original, and after initially agreeing to cancelling the 2nd and 3rd reservation, the shift manager slammed the phone down on guest service. I was asked to talk some sense into her, but to no avail. It took 2 conversations with the head manager, and 8 more📱to get it all sorted out. I soon Bonvoyed my way to Hilton and IHG.

@ChristopherWalkenPUA Ай бұрын

Don’t get Bonvoy’ed !

@AskSebby Ай бұрын

Haha, missed opportunity to use it!

@williamthesoccerstar Ай бұрын

Horror Story: I’ve had pretty bad luck with Marriott, including corporate. Booked a room, get to the hotel with a reservation, told it’s been canceled and “we’re sold out”. Called corporate and the lady cussed me out when I told her that I thought they canceled my reservation for a higher paying guest and to please put me up for a night in another hotel. Never again will I count on Marriott.

@coreyw5981 Ай бұрын

Hey so marriot cards come with one free night a year but you can only go up to 35,000 points. I was looking the other day and even Fairfields and Springhills were coming up to 50,000 points or more. So tell me how these cards could possibly be worth it!? Marriot points just seem like a horrible redemption period.

@AskSebby Ай бұрын

You can top up the free night certificates with up to 15k points. Which city has those prices? Sounds like NYC or peak season pricing for those properties.

@danedefense2046 Ай бұрын

“One free phone call” lmao. Nah bro I’ll just FaceTime them right now on my own phone 😂

@haydensmith7549 Ай бұрын

📱Did go for the SW Companion Pass - may have to change the flight I booked though to another date. Wonder if I’ll still be eligible if I adjust within the same travel timeframe

@achavez78 Ай бұрын

Sheraton in downtown Dallas last year for a work conference. I booked with the conference promo code...others booked w/ Gov per diem. Everyone that booked with per diem got walked, but put up at the JW Marriott and extra points. Which was a nicer hotel in my opinion, but it as about a 10-12 min walk.. in the Dallas summer

@AskSebby Ай бұрын

Yikes! Dallas summer is brutal.

@mufassahahaha Ай бұрын

So I want to maximize my Marriott Bonvoy points for a vacation. I know I can transfer Amex points directly to Marriott, but I also have many Capital One Points. Can I transfer my Capital one points to a transfer parter (ie Air Canada), and then re- transfer miles from Air Canada to Marriott Points?

@oloughla Ай бұрын

The entire overbooking argument about them needing to raise fares if they did not overbook is total nonsense. They could easily just take a deposit and charge no shows. This would be preferable for any customer that isn't an idiot who would make a reservation and then forget about it. If you fail to show, that is on you and you have to pay. If its due to an airline delay, then that stinks but you can buy travel issurance or potentially a credit card that has it.

@kimgrod Ай бұрын

📲 Hyatt is next Hotel CC. Not able to take advantage of of SW companion offer. No horror stories come to mind. Did have a 12 hour delay way b 4 I knew what to do/ask for.

@russellrhodes1468 Ай бұрын

I'm sick! I just got both the CIU and CIC with 75k bonuses not too long ago.....now they brought back the 90k bonuses?

@19rvazquez75 Ай бұрын

I booked Crockfords Vegas for CES in January through FHR, sitting at my desk and received the thank you for booking through Hilton and two more emails stating I canceled. I called both Amex and Hilton and nothing, they said I canceled through the Hilton app. The reservation still shows on my Amex app haunting me because it was hundreds cheaper per night when I originally booked the room. I feel that maybe I booked a rate that Amex shouldn’t have been able to book?

@kimberlyparker2704 Ай бұрын

📱1.) One of the ink businesses card, I dont know which one I need to do more research. 2.) Yes, I purchased 2 one-way tickets on Wednesday for $49 p/ticket.

@AskSebby Ай бұрын

Glad you got the SW promo! :) Deep dive videos on the business channel if you're interested: kzbin.info/door/lTbTA4Ywnl5AIa8q6B252g

@jumper10694 Ай бұрын

Sebby, do they give away the Park Hyatt Kyoto Shiba Inu to all guests, or do you have to ask for it? I stayed at the Park Hyatt Kyoto a few months ago, but I didn’t get one 😢

@AskSebby Ай бұрын

You need to request it. The shibs are usually reserved for kids (automatic) or collectors that request it.

@jumper10694 Ай бұрын

⁠ahh kk, good to know. Thanks for the reply sebby

@jona777dedios Ай бұрын

sebby i dont know if you mentioned this but theres a rare 100k offer for the new amex gold floating mostly thru mail i have photos

@neilzachariah5777 Ай бұрын

I have a venture x but they wouldn't give me the bonus for the venture card when I applied

@AskSebby Ай бұрын

Did they give a reason? :(

@neilzachariah5777 Ай бұрын

It turns out to be a glitch on their side so I had to call and they manually put the bonus on my application....thanks for the reply

@shellyhoward7910 Ай бұрын

We got walked at a Hyatt House in FL to a Hyatt Place. It wasn't as nice but they refunded the points paid for the room. We were only there for one night and it was close to the airport for an early flight. They called us a few hours before check-in to give us the option of Hyatt Place for free or refund.

@greentechgiraffe Ай бұрын

📱 - waiting on next card till utilization is lower.. but hungry for some SUB!! - no southwest on the horizon for me - worst story was getting a hotel room where the shower head was almost shoulder height.. im not that tall either!! 😂😂

@IceIcelce Ай бұрын

📱But will CapitalOne ever approve anyone remotely close to or above 5/24?

@AskSebby Ай бұрын

Sometimes during a gardening period. If velocity is too high, then probably not.

@evertonmuirhead6953 Ай бұрын

📱 Capital one Venture, not going for the companion Certificate with S West. I have two Companion Certificates, one with Delta and Alaskan. Had a bad experience with Marriott in Burbank Cali, Front Dest was really rude and prejudice so I had to call Marriott and report the incident. They handled it appropriately.

@rived6465 Ай бұрын

Please add time stamps

@AskSebby Ай бұрын

Added time stamps in the description box, weird that it didn't show up this time.

@karlwaage1823 Ай бұрын

📱No cards are on my radar right now. In fact I’m probably going cull a few. I’m spread a bit too thin for maximizing points. I can’t stand SW Airlines. I don’t do the 24 hour beforehand scramble to get a place in line to fight for a seat that I like. I will not be signing up for the free companion pass. I don’t really have a horror story. I’ve missed connections a couple of times, had luggage lost for a day or two, had flights get cancelled but nothing I couldn’t deal with. Perhaps I’ve been lucky.

@shadowblade232 Ай бұрын

Marriott once again balances their huge footprint with an absolute garbage program 😂 #bonvoyed

@mhmmdmz Ай бұрын

Horror story: had urine fall over me and Marriott did zilch! In fact they sided by the hotel with all their lies.

@AskSebby Ай бұрын

wtf?? plumbing leak?

@mhmmdmz Ай бұрын

@@AskSebby Yes - first thing in the morning, I wake up and go to the washroom and have lots of urine fall over me. There's more though - when I complained, they switched me a new room but that had insects. Then they switched me to another room where water pressure was almost non-existent. I complaint four times thereafter and they did nothing. There's been zero accountability from the hotel or Marriott (escalated right up to the CEO) for this ordeal nor any compensation. Can share all the details if needed.