How to protect yourself from phone SIM swapping

[@Native722]

These phone companies need better security

[@aqueitamiles6755]

Everything needs better security with all of this technology that going on these days 💯

[@bobbyadkins6983]

Better security? What security does Spectrum even have to begin with?

[@ktt1977]

That will downgrade executive bonuses and shareholder value.

[@aqueitamiles6755]

@@ktt1977 Who you work for? I probably mess up your 6 figures, that's why your response is what it is. If it affected you your comment wouldn't even be what it is. Please help and stop trying to benefit for yourself. Man/Gurl BYE BYE 👋

[@D23178]

Spectrum & mint mobile phone scams I wouldn’t doubt.

[@CM80085]

I guess I’m safe. My cell phone company doesn’t even seem to have customer service!!😂

[@francisgill1929]

LOL

[@eMDiKhamPha]

😂 good things when companies are not high tech

[@vegasbaby3669]

Lol

[@cynthia2553]

Good one!!!! 😂😂😂😂😂😂😂😂

[@Santoshkumar-hx6fj]

*Quick Rico Tech* on the web I would like to sincerely thank you from the bottom of my heart! So many from tough harsh living conditions that suffer and you helping and giving them something that they desperately need just to survive. I thank God for wonderful people like you that are making the differences that truly matter most! God Bless you Love from Greenville NC.

[@davidsmeglap4023]

I have watched many of these scamming videos. I have learned you do not get your money back until you contact a television station. It is a complete waste of time to contact the bank.

[@warrenandyiching]

I agree. I have no doubt Bank of America wouldn’t refund the guy if this wasn’t made public. On the other hand, Spectrum needs to own up too.

[@YEM955]

CORRECT CORRECT BOA JUST GIVE ME THIER BACKSIDE TO KISS LAST MONTH I'M GOING TO BE MOVING MY MONEY IN THE NEW YEAR'S BECAUSE I HAVE TO SIT DOWN WITH THE LIES THEY TELL AND THE PEOPLE THEY HURT😢😢😢😢😢

[@ericbond5276]

First you have to contact the bank, explain the situation and take down the names of who you talked with. If nothing is done, quite obviously, then go to the media with names and numbers.

[@jessesmith2922]

Sounds like the the cell phone service provider is at fault.

[@shaggydawg5419]

Most financial institutions only offer phone number as the 2nd factor. Many do not let us create an online banking account without a phone number. That is a big problem.

[@LprogressivesANDliberals]

Yup. Today someone gained access to to my phone app and tried to transfer my sim to a new phone but thankfully my carrier gave me 1 hour to stop the transfer. Your right my bank is the only one that has one form of 2 factor authentication.. sms only.. I’m only keeping 500$ in my bank right now. Our data is leaked everywhere constantly.

[@LprogressivesANDliberals]

Yup thankfully I stopped the sim swap on my account and changed everything. Everything. Be safe fried and I agree, my bank only uses sms 2fa… I only keep 500$ now until they up cyber security

[@34powerman]

Banks in Ireland have major security. If you delete your banking app and try and get back in with two factor security on the same phone or a new phone they will send you a 5 digit pin number in the post to your address they have on file. You can't access the app until you get this pin number in the post. I don't think scammers have a way around this unless they get the letter with the pin number.

[@AustinHollingerOfficial]

even worse, some are still using security questions which is a holdover from the days before the Internet and record leaks and everything else we've had to deal with.

[@Lucky-ou4vz]

The only thing Bank of America take Seriously is TAKING Your Money

[@mega408]

I’ve been scammed a few times and BofA has always taken cared of it. Discover did not and I’m no longer a customer.

[@jenkinsljenkinssquire9137]

Spectrum should be held accountable, otherwise we need better solutions

[@dirgesinthedark5637]

Don't worry the prison solution is on the way.

[@greglopez8206]

Sin swapping should only be allowed in person at a phone provider physical location

[@AmarSIngh-gh2fi]

Awesome work, Team *Skillful Recovery Tech* ! It's so satisfying to see you putting in the effort to stop those shady characters. Protecting the public, especially the elderly, from those despicable con artists is crucial. You truly deserve recognition and appreciation for keeping us secure and for the recovering my lost 0.2 btc. I'm thrilled for you because you're my sibling. Your accomplishments definitely make you a strong contender for the Nobel Peace Prize. Keep up the outstanding performance

[@vrotties]

All these companies need to be sued out of business if they don't protect our personal info better. I'm sick of all this identity theft!!! If they can pay their executives multi millions of dollars in salary and bonuses, they need to take that money to protect our info better!!!

[@JoyTeresaThornton-iz8hs]

Verizon stole my SIM card and sent home without one. They would not replace it, even after they were to to do so by the law here in Douglas, Georgia. I can not get information from my iPhone. I can no longer use my iPhone. Them and Google are monopolizing the communication industry here in Ga. Verizon should be shut down along WalMart because we have no other phone stores here in Douglas, Ga.

[@JoyTeresaThornton-iz8hs]

Marketing

[@AOL68]

I’D BE OUT $10.34 IF THIS HAD HAPPENED TO ME 😂😂😂😂

[@alianaliana6726]

😂

[@halloween7275]

Fr

[@sb5064]

😂

[@TOPGNBR1]

Try half of that haha

[@bpxl53yewz29]

It’s so insecure to ask for the verification code by text. At least email is a little more secure. Banks shouldn’t text you at all.

[@sr2291]

My bank will only allow text codes.

[@imaniperry1974]

I believe text codes are safer. Because the representative may not have your phone number shown on their screen. So, the system may have a button the representative push to send the phone number on file a code to be verified by account holder instead of the account holder verifying their actual account number.

[@Kijiko_]

Not true. If someone is already going through the trouble of sim swapping and resetting password they probably have access to your email as well.

[@shockthetoast]

​@@Kijiko_ Sim swapping can be done with publicly available info, to get to your email they still need your password. (And your email address itself which might not be as easy to find depending on where you have it listed.) Now if your email account is set up to allow you to reset your password by getting a code via sms then that is a problem, it's probably better to set it to send that info to a backup email address used for things like this.

[@Robbie-mw5uu]

whats funny is that Bank of America allows non-text message-based two factor authentication but you have to pay $20 for a cardkey that can only be used with bank of america. CROOKS!

[@sb5064]

BANK OF AMERICA has been terrible for a long time.

[@bonniemcconnell6500]

It seems that the extra security we're using is being used to help the thieves!

[@211sweetypie]

I just call my cell phone provider (T-Mobile) and activated my protection. It took less than a minute. I now have some peace of mind.

[@josephl3602]

Spectrum is a garbage company. I refuse to use them for anything and do my best to educate people on the horrible practices used by them so they may stay away as well. They need to go back to traditional Sims too. This digital Sim bs makes stealing information even easier.

[@miketech79]

Physical vs eSIM has nothing to do with this. And actually eSIM is safer... someone steals your phone all they need to do is remove the physical SIM card and pop it in their phone many times it will work and give control over all of your online accounts without having to contact anyone! Now how is that more secure than eSIM?

[@SonotCali]

What happened to Jeff can’t happen to me. I don’t have money like Jeff 🤷🏽‍♂️

[@francisgill1929]

LOL

[@user-eh4jv6xw4l]

They would go with mine too, lol

[@vegasbaby3669]

Same!!!

[@allieg4006]

Imagine living on a fixed income and all of a sudden it doesn't come the day it normally does because some criminal figures out a way to access your lifeline by offering a kid working for Spectrum mobile $200 to virtually swap your Sim card into their phone.

[@adrianasayavedra7284]

They would probably deposit money into my account after they realize there's none available for them to take.

[@PoseyLane]

There are regular people that work for these companies that can get paid off to swap our sims. Sims are vulnerable for sim swapping and banks still refuse to stop using SMS as 2fa, so we are screwed.

[@nursekathy705]

The employees need to be randomly monitored this is crazy

[@nursekathy705]

The employees need to be randomly monitored this is crazy

[@tekpic04]

The question should be asked on where is the people who have been hacked their money going to. Which banks are receiving the money?

[@TwoHawksHunting]

Bank robbers don't even have to go through the hassle and risks of physically going to the bank these days. It seems like our money would be safer buried in a suitcase in our backyards.

[@SALSAKID49]

The banks and the Phone companies should be held 100% liable!! There has to be a Class Action Lawsuit against both Industries that allow unauthorized request of updating one's accounts...

[@StreetFighter2010]

Stick with the big three carriers (AT&T, Verizon, T-Mobile), and go into your account and lock your SIM.

[@MykeB-lk7cd]

#crackassetsupport - You've Done Amazing Work! Good for you that you're standing up to those thugs. We must take all necessary measures to protect the public, especially the elderly, from these scumbag con artists. Well deserved, my friend. For keeping us secure you should be awarded the Nobel Peace Prize, dude.

[@Sue-o2i]

They need to get a lawyer and file a lawsuit against bank and cell company fail to protect client and their rights pain suffering fraud and credit damages

[@DelawareResident]

This happened to me last year but I caught it right away. My mobile carrier failed to email me to inform me of a request to port out my phone number. They allowed this to happen. It took 6 days to get my phone number back and they had to give me a new sim card. I had to change out every login,password and pin on every single account I use.

[@jerrylee3887]

Lawsuit is in order

[@LprogressivesANDliberals]

… 😢 praying for you. Just happened to me but thankfully I as sent a notification so I was able to change ALL info. Data leaks are to common… we are all available to the scammers

[@ontheroad5555]

How can they notify you when according to the video the scammer is able to read your email.

[@shockthetoast]

​@@ontheroad5555 where does this video mention email? I can't find any mention in the transcript and I didn't hear them say that. I could have easily missed it though. Can you provide a time code?

[@747-k3j]

Awesome! I’m glad he got his money back!!!

[@irisflower4573]

Bank employees are not to be trusted.

[@joesantana5704]

Phone carriers should say? If, you’ve lost your phone? You need to come into an authorized dealer and get a new one!!!! We can’t help you over the phone!!!!! Because all the SCAMS that are going on!!!!!!

[@MissPepperss]

Hold cell phone companies accountable!

[@MelCowart-xu8xr]

Cyber security has to improve along with the criminal element that works 24/7 to circumvent the systems

[@owenmclain3327]

I have nothing on my phone that can't be obtained free on the net. I actually use my phone as a phone, and use it for entertainment only. No banking applications, no passwords no personal information to steal. I still walk in to my bank to conduct all financial business.

[@DeeOy]

We gotta bring landlines back

[@josephstecki211]

😊back to paper...

[@avgrim7729]

Phone companies should be held 100% liable!!!

[@1456Sassy]

Now I understand more about why I get a follow up message from my bank, credit cards, etc. after logging in

[@rickjtrejo]

Imagine how much more scams will be cause from AI technology.

[@BLUEDOGLIFER]

Should be a felony equal to first degree murder .

[@nickphang2293]

Why can’t the bank trace where the money went to?

[@scroogemcduckrich9705]

they absolutely can. The don’t want to help him

[@nedflanders2943]

Did she say, “ bank aPPount?”

[@mach1116]

0:01 Sounds like it.

[@andyyang7053]

Wells Fargo is the only bank allow to use a device for two factor verification.

[@takecare-listen]

This is the third person I've heard about being robbed in past 24 hours at this bank??? What is BOA not ?doing ?

[@douglassmith2989]

Jeff got lucky and got all of his money back. That usually does not happen. The banks will blame the consumer. I do all of my banking in person and if I have question regarding verification with the phone provider or bank, I also do that in person. Its too scary It seems like there is nothing you can do to stop these scammers and thieves.🤯🤬

[@ontheroad5555]

How about the bank agrees not to transfer your money without you being physically at a branch?

[@lindamastropietro4429]

Jeff should take his money out of the bank except for $100 or so

[@diggingmystyle]

Phone companies should never allow this to happen and should require all customers to go into the store and show ID. I personally would hire a lawyer and sue the heck out of them.

[@lindabb621]

❤Thank you!

[@JamesRichardWiley]

I don't do online banking at all. I use cash or checks and one credit card with Amazon.

[@miketech79]

Do some reading about check fraud... you will find many articles written about this.

[@nelauren]

Then you’re in trouble. Because any hacker could pretend to be you and set up your account and you would be Nunn the wiser

[@TOPGNBR1]

Phone companies need to be held accountable and banks

[@musictherapy141]

Moral to the story. Dont use banks. Buy a safe

[@kimberleymansfield1099]

People need to STOP doing internet banking, online shopping and never keep or remove credit card details from phones and get your butts to the bank to pay your bills!

[@ThanksForTheLaugh]

Sorry not interested in living in horse and buggy days. Ridiculous to think you safer keeping thousands of dollars and walk around with large sums.

[@akaJackLugar]

Was a victim of sim swapping with a spectrum account a month ago. Had to go into a store to work it out. Will be changing cell service

[@BilguunsparKO]

Phone carrier is responsible for this crimes !

[@Sealust50]

What person in their right mind leaves $38,000 in their checking account? SMDH

[@arly0607]

This happens to me about 10 years ago with T-mobile charging over 250 dollars on cell phone bill and they never refunded me...I never made those phone calls to India!

[@johnnynephrite6147]

Corporations dumping the risk upon its customers to make it easier for them to make $$$.

[@FrancisMichael-ic4dr]

SCAM ALERT Exceptional works #crackassetsupport-l'm glad you're battling these jerks out there. We must take every precaution to safeguard the elderly and the general public from these disgusting scam artists! You've earned it!! You deserve the Nobel Peace Prize for keeping us safe brother.

[@BensonPeace]

This level of courage is mind-blowing! Even facing danger, they pushed on to expose scammers. Major respect to #crackassetsupport If the FBI had even a bit of your dedication and brilliance, imagine how safe the USA would be. Keep rocking!

[@prettygirlus9008]

I understand how the sim card scammer gets the 2FA text-back code, but that's the second factor authentication. How does the scammer get the first factor authentication - that being, the login ID and password to the bank account?

[@diggingmystyle]

sounds like someone from the bank is involved?

[@kikilynn1167]

In the app, they just say that they forgot the password. Then the app sends a code to reset the password to the phone.

[@diggingmystyle]

@kikilynn1167 that's not how it works

[@jenkinsljenkinssquire9137]

The login ID is usually forced to be an email account. This can be obtained in any data leak and that data floats around out there. Once you have the email, you just do a password reset online. Facial recognition would be much safer but the cost is too prohibitive for the banks to do it.

[@ericfielding2540]

@@jenkinsljenkinssquire9137 I have a Bank of America account, and they at least do not have the login ID be an email address. I also changed my login ID to be different from the login that I use anywhere else.

[@TwoHawksHunting]

This is a financial horror story. 😮

[@BUDDIBAABI-ej4ed]

In cases like this, The Blame is on the Phone companies for not having a more stringent process in place.

[@melaniexoxo]

I just saw another today and the carrier was Spectrum.

[@rwalker6287]

In this case, Spectrum should be liable! They have poor security! I will never get Spectrum because of this!

[@hebrewsvevturesgroupjohnso9471]

The scammer used a text message to rob the victim, not customer seevice. And changing your phone number they should have to go to a physical location or it should take 24 to 72 hours to process a number change number

[@apackerfan]

If the criminals are stealing peoples money by hijacking their bank account info from their phones; people ought not to keep their bank apps on their phones.

[@williamford9564]

3:34: I am with Spectrum and I ALREADY HAVE A PHONE PIN.

[@preachergirl611]

how did you get it?

[@lindamastropietro4429]

At least the bank gave his money back

[@theresarts482]

The cell phone company is at fault.

[@cl7max]

Im here wondering what a bank a pound is

[@suzannebenz8928]

How terrible!!!

[@JamesRichardWiley]

The cell phone provider cost Jeff half his savings.

[@alwaysworking4god298]

The phone companies should request people to come in after they say they bought a new phone.

[@karimamin2]

I pay everything with my phone. You use a virtual credit card number and that's what''s stored on your phone. Not my actual credit card number. Fingerprint to authorize any purchase with my phone as well. Any CC purchase automatically sends a notification to my phone indicating such too. For bank accounts, make sure you have alerts setup for ANY outgoing transfer. Finally, use common sense. Don't give you phone out to others. If you hand someone your CC, make sure they are in plain sight. I sleep peacefully at night

[@afterdark6822]

Spectrum is garbage. It's why they changed their name.

[@andyhaber89]

You could also use a physical security key

[@OneManOnFire]

You my friend have the correct idea

[@mei6044]

WOW, that can happen. Can't even give your hone number ut anymore.

[@OneManOnFire]

Another reason why I only give out my burner number aka Google voice

[@cosmicglitter9287]

Exactly how did they know which bank, how did they get his user name and password? How or did they get access to his email? How did he get text alerts from his bank if he had no signal? None of this is adding up 🤷

[@jogmas12]

Verizon offer sim swap protection but you have to request it. It’s easy

[@beautybysw]

No the the facial recognition

[@4-Ever194]

Use a landlines

[@dplj4428]

3:46 Is fingerprint good if you don't have facial recognition?

[@robsteal3887]

If the media had not got involved he wouldn't have got his money back.

[@elgato1336]

Good luck getting anything from me.😂😂 I don't have anything to steal

[@sammyocgirl7411]

i keep nothing on my phone...just contact list...and a few pics....thats it

[@omi_god]

The idea that a phone company would accept the last 4 digits of a credit card as valid I.D. is batty. Those digits appear on literally every receipt you are given when you make a purchase. They are easily-captured information, and are absolutely useless as identification. Something here doesn't pass the smell test.

[@Sue-o2i]

When sim card swap is done do their info pops up to due to their activities on our cell so if they take cell to FBI they can connect another device and hackers info and location will pop up on their system

[@mitchellschoenbrun]

I've read about this happening in Reddit/scambait, and another youtube video describing another victim. I don't have an eSIM (yet) and don't want one, but then the obvious obvious protection hit me. Send an SMS. with a code to the old phone with the eSIM and require it to make the swap. If someone says their phone is stolen, make them come into a store. If they say they can't do this either, call the police. BTW, neither video seems to mention that along with the eSIM a criminal would also need your password. There have been a number of companies who were hacked giving away passwords. This is a reason to use only strong passwords and never the same one twice. Note to companies, there is NO reason to keep plaintext versions of customer's passwords in a database. You only have to keep the encrypted version which does nothing for a criminal if they steal it. You don't tell the customer their password if they lose it. You make them give you a new one.

[@SaltyFeral]

I'm concerned that my service provider will pass my info to someone and allow them to get a new SIM in my name.

[@jamescarter8699]

There should be a limit of what can be taken out of personal bank accounts and large amounts should be done by in person advanced notifications. And include this in your Banking agreement.

[@tanaw-b6j]

delete what you don't know in your contacts

[@johnb9507]

That's why I don't do banking transactions on my phone.

[@meditationaudio1518]

I don't quite get it... doesn't the scammer still need your password to access the bank account?

[@msferz9177]

how do they know which bank?

[@cosmicglitter9287]

Finally someone asked a smart question. Exactly how do know which bank, how did they get his user name and password? How or did they get access to his email? How did he get text alerts from his bank if he had no signal? None of this is adding up 🤷

[@nursekathy705]

How do u now u r calling the cell company and not a scammer trying to get this info to use against u

[@DwightStJohn-t7y]

I have ONE credit card on my phone. NO other accounts except point cards.

[@1990758]

Never use any transactions on my cell phone. No bank account no apple pay. No sending money to anyone under any circumstances. Is that includes family members. No apple pay at seven eleven nothing.

[@miketech79]

I will tell you Apple Pay is better security than your physical credit card's weak magnetic stripe is. I have no idea why people like you seem to think physical credit cards with known exploits are better. And to add, they did not steal this money via the phone's Apple Pay at all. So why write such inaccurate post that has nothing to do with the article.

[@evelynd1355]

I agree, my bank doesn’t even have my cell phone number. I bank in person, I speak and text to family and friends on cell phone, I don’t pay bills using a cell phone. That’s what works for me, it may not be what others would like to do. To each their own.

[@richardangers2566]

You really do. Bill pay and online banking and email accounts from your phone??...????. Noo. Second verification should never have access to email, banking, bill pay. Do you place orders or buy stuff from your phone . Noooo.

[@eMDiKhamPha]

😮 wow WTH?!?! Don't mobile companies go through rigid verification before carry out transfer phone #

[@imaniperry1974]

The bank representative may know someone (an accomplice) at the mobile company to help with the swap. Or that bank representative may work at a mobile company as well. There's so many possibilities. But I truly believe the ba k representative is behind it. Like, how the SIM swapper knew to take out half ($21k) of Jeff's money.

[@SilentServiceCode]

This has nothing to do with the bank. They got access to Jeff's online banking through getting a 2FA code.

[@christianhernandez4570]

They might be intercepting the phone bills that have that security PIN number for your account conveniently kept secret for you.. DUH 😂😂😂😂😂😂

[@andreamorrison8419]

Get your money out of the bank

[@lindamastropietro4429]

I called AT&T to instruct them never to change my pin and they said they couldn’t do that

[@scroogemcduckrich9705]

they aren’t changing your pin they are changing you phone’s sim