Philips Respironics CPAP Recall

[@ephy1973]

I removed the foam. It was a ralatively easy process. I can't wait months or even a year for a replacement. There is an Aussie guy who has a video on youtube showing how to do it. He uses a dremnel tool but it can also be done with a drill using a large bit. It worked perfectly and the machine is still quiet.

[@Komaticom]

That channel is CPAP Reviews, and that how to remove foam video looks to have been taken down. Was up last night but gone today

[@Sleeplayground]

Yes, we have seen the video. At this point everyone is doing the best they can to be able to continue therapy.

[@Sleeplayground]

Yes, That's the channel that posted the video.

[@ephy1973]

@@Sleeplayground No clue why they continue with that design in DS2. It hardly adds noise abatement.

[@Sleeplayground]

@@ephy1973 They might have been trying to save money on design because they knew the recall was coming.

[@RobertHill8739]

You need to use news media to spread the news about this recall. I wouldn't have known about it if it wasn't for my brother telling me. I need a replacement quickly. I use my CPAP every night and I am afraid of not waking up without it.

[@Sleeplayground]

We agree!!!!!! The word needs to be spread but it seems that everything is being kept quiet

[@penelopebartlett3231]

The past 3 yrs have been a nightmare for me. I’m losing my vision, sinuses I choke on, lesions on my brain. Never had any of these problems till I started using this machine!!!! I had 20/15 vision!!! It’s sad Phillips isn’t telling the whole story here!!! I’m looking for an Attorney Now!!!

[@Sleeplayground]

Sorry to hear, this is a tough time for all PAP users.

[@penelopebartlett3231]

@@Sleeplayground It wouldn’t have been if SoClean/Phillips wouldn’t have used us People as Guinea pigs. Now, some of us are suffering every single day. Heartless Privileged Souls!!! I pray Karma takes care of them. If my attorneys can’t find away!!!

[@Sleeplayground]

@@penelopebartlett3231 We understand how you feel, it's up to Philips to make this situation right.

[@grayjudge9260]

same here....i don't know what to do.....

[@ephy1973]

Sue their asses! They must have known for a long time! The Dreamstation 2 came out with new, "safe" foam. That did not happen overnight.

[@robgoralnick1205]

After 2 years with my Phillips Dream Station I got the news of the recall which began my nightmare. Phillips is light on news and solutions. Do I risk cancer or the health effects of sleep apnea? Yesterday I fortunate to locate and purchased a ResMed 10 CPAP machine, every dealer was out of all CPAP machines & if available required a prescription which is another story. So thousands of people have to spend 3 to $800.00 and someday may end up with two machines. Phillips should offer the fix or pay the folks that were FORCED to take action or risk cancer

[@Sleeplayground]

We Believe Philips will do the right thing but only time will tell.

[@suave-rider]

You should demand a full refund from the Manufacturer under warranty as it is a MAJOR defect. DO NOT accept their flimsy plastic Dreamstation 2 as a replacement.

[@stephenstaedtler6902]

I did the exact same thing as you. Over $900 but I was not going to risk my health which was already really bad with headaches, inflammation, nausea, and congestion.

[@suave-rider]

@@stephenstaedtler6902 good investment in your health, at just $3.50 a week (assuming 5 year lifespan) That's less than a cup of coffee.

[@smwk2017]

I registered my Dreamstation machine for recall on-line via Philips website on 06-17-2021. Today (08-27-2021), I received a box containing a brand new Dreamstation 2 from Philips. Dreamstation 2 is quieter and light weight. I was using my old Respironics Remstar M series machine as interim measure until now.

[@Sleeplayground]

Thats great news!!!!!!! you are the second person that we know of that already has a replacement.

[@maynurd52404]

I have not received any recall notice as of July 17. My machine was made in 2020 and I have already checked on the Phillips website and it says that my machine is included in this recall. I have stopped using my machine after learning about this issue. I actually sleep better and feel more rested not using the machine at all. Also my frequent headaches and dry sore throat have almost completely gone away.

[@Sleeplayground]

Great to hear that you are feeling better, you should still contact your doctor to make sure it is ok to continue without therapy.

[@baconjess123pedro]

This is so frustrating. I’m pregnant and my doctor told me to stop using it. It’s a risk to the baby to have sleep apnea. I’m also diabetic and getting poor sleep affects my blood sugar too. No one I’ve talked to know what’s going on. I’ve been told it’s going to take months to get a replacement. I called the number and they said they put me on the list to get one soon. But there seems to be no plan. I obviously don’t have months to wait.

[@Sleeplayground]

This is frustrating for all of us, Patients are calling us expecting an answer but we have the same communication that they have announced publicly. We are all waiting on Respironics to announce what the next step is.

[@baconjess123pedro]

@@Sleeplayground yes my distribution center said they had no heads up. I think anyone with urgent health issues should call Philips. They put me on an urgent list (or so they said). Sleep apnea is common in pregnant women. Untreated can lead to problems with the baby. Hopefully they take it seriously. Doctors don’t know what to do about this either.

[@Sleeplayground]

@@baconjess123pedro We are all waiting for Respironics lead on this matter.

[@stephenstaedtler6902]

I purchased a ResMed Airsense 10 Autoset CPAP because I could not wait for another Philips. I was having headaches, inflammation, nausea, congestion, and generally felt unwell all the time and it got worse by the day.

[@Sleeplayground]

Did it all go away when you started using your AirSense ?

[@stephenstaedtler6902]

@@Sleeplayground - I will let you know in a few days. Only have had my AirSense one day.

[@Sleeplayground]

@@stephenstaedtler6902 Ok, hope it helps.

[@malloyrrt]

Why would this issue take so long to identify? Nobody has complained for years until now? Why wait to identify this during a pandemic?

[@Sleeplayground]

Not sure why it took so long to identify.

[@BB-cs1je]

Very simple answer MONEY

[@sanjosemike3137]

FYI: You can purchase a replacement tray from Amazon that does NOT have any foam in it. It works perfectly well. You have to remove the old one and re-install the new one. It comes with detailed instructions. Obviously, it takes some careful handling and closely following the directions. There are ribbon wires inside the unit that are delicate and should not be heavily handled, but it is not that hard to do. It took me about 25 minutes. Tools are provided. I now am using the unit and it works perfectly. It is NOT louder than before. The output is a little stronger but can be adjusted easily. I strongly recommend you get this part: It is called: "Plastic Box Without Filter (Plastic Part), Empty Plastic Part Without Foam Filter, Plastic Box for First Generation Dream Station." It has absolutely NO foam of any kind in it and it appears that the "foam" is totally unnecessary. If you want to filter your output on the tubing, you can add a filter to it easily enough. My understanding is that the NEW units still have a kind of foam in it, but it is a different kind. I see no reason for it. Sanjosemike (no longer in CA)

[@Sleeplayground]

Thank you so much for the information and update on newer products!! =)

[@lvnlife75]

The Philips site is now open to register your CPAP for USA. Not sure about anywhere else. I just registered mine…

[@markhillsborough5661]

Not open in New Jersey, USA! Get to putting my first name in and then site locks up! This company is horse💩

[@lvnlife75]

@@markhillsborough5661 keep trying, I think the website might be too busy…

[@markhillsborough5661]

@@lvnlife75 you were lucky to get in before the site crashed.

[@Sleeplayground]

thank you for letting us know

[@ernieluna]

Just an IDEA WARNING I AM NOT A DOCTOR ..... i have used with my wife's input (actually her idea ) a woman's panty hose between my tube and the mask I use serving as a filter ... The panty hose is an extra precaution that may catch any foam prior to entering my mask and lungs .. I use the Dream wear Full face mask and added a piece of panty hose where the tube attaches to the top of the mask ,,better than nothing I think ..should work to filter

[@Sleeplayground]

A few patients have called in to buy Bacteria filters for the CPAP and it can provide some type of protection at least from particles from the foam but it won't do anything about the off-gassing which is carcinogenic.

[@ernieluna]

@@Sleeplayground CRAP NO GOOD ok thanks for heads up

[@peggymcd4939]

Calm & informative - thank you.

[@Sleeplayground]

Thank you for the feedback

[@markhillsborough5661]

Phone number has too many calls and after letting you know that you are disconnected! Philips has horrible customer service. Lawsuits will bring them down!

[@Sleeplayground]

The influx of calls and registering online is causing the problem. We expect Respironics to resolve the issue soon.

[@markhillsborough5661]

@@Sleeplayground Finally at 4:01 pm east coast time I was able to register my DreamStation

[@realyouth972]

Thank you for prevent, i'm looking this video from france and here we can buy theses machines ! I think that nobody knows it here. So i will not buy it, great thanks !

[@Sleeplayground]

You're very Welcome!!!!! You have plenty of options to choose from In France. Check out our Top 5 CPAP video so you can see the number 1 recommended CPAP.

[@Texas_Squatch]

Thank You for this video, My Machine is on this list and I have already Registered My Machine via Serial Number.

[@Sleeplayground]

Your welcome, anything we can do to help.

[@kevinnye8320]

I have one of those white CPAP MACHINES,that is on recall.

[@Sleeplayground]

Make sure to register your device at www.usa.philips.com/healthcare/e/sleep/communications/src-update

[@marykaycampos1589]

I just came from my pulmonology doctor and I was concerned because of what everyone is saying about the CPAP machine and he told me that the Philips is okay in the only problem is is if you have the soclean becomes separate with the machine where you run water through your hoses and stuff to keep it clean that's what's making the Philips filter carcinogenic don't use the soclean machine the Phillips machine is okay that's what my doctor said and he told me I can continue to use my machine

[@Sleeplayground]

The foam issue is on all the machines whether you are using one of the unapproved cleaners or not. Respironics communication states for patients to discontinue use, but in cases where the benefits out way the risk that is where the physicians come into play. Here is the link from Respironics www.usa.philips.com/healthcare/e/sleep/communications/src-update

[@haroldtinling464]

2

[@suave-rider]

not true. Patients are saying they have had issues with foam flecks in their noses/humidifiers for a few years and have not used an Ozone cleaner. That's just a cover up by Philips. So Philips says stop using the machine yet your DR says yeah go ahead, no problem. Only in America

[@Sleeplayground]

@@suave-rider your right, if the ozone cleaners were the Problem they would be having problems with all the manufacturers.

[@suave-rider]

@@Sleeplayground they also quote the very low rate of complaints. But if you have chest constriction and blocked sinus you are NOT going to link it to Philips because they are assuring you their CPAP is saving your life.

[@chrystalquebedeaux5722]

That's great and all that there are other machines but insurance wont pay for a new machine and idk about you but most folks cant drop 500+ dollars like nothing.

[@Sleeplayground]

Your right, Were hoping that Philips can correct the situation as fast as possible. A lot of patients are having to go without therapy for the time being.

[@paulrev8112]

Yes but what are the long-term effects are we to expect lung cancer brain disease from these symptoms this is horrible and very poor engineering

[@Sleeplayground]

The long-term effects we are unsure of, this is something Philips will hopefully provide a statement.

[@CPAPReviews]

My Man! Nice work :-)

[@Sleeplayground]

Thank you Nick!!!!!! I like the work you do too. You've inspired our videos.

[@christinacard8070]

Do they use supplies from millers

[@Sleeplayground]

All the supplies are sourced from global manufactures

[@byronrogers4489]

Are you employed by Phillips?

[@Sleeplayground]

No

[@diogenes999]

Why didn't you add images of the machines?!!!

[@Sleeplayground]

We did not have pictures of all the machines, but if you go to www.usa.philips.com/healthcare/e/sleep/communications/src-update and scroll down there are pictures of all the machines.

[@shirleykargakos7488]

I got a recall on my sleep CPAP I have used it for two years how dangerous was that.

[@Sleeplayground]

The only info that we have is the announcement that Philips Respironics posted on June 14. Here is the link www.usa.philips.com/healthcare/e/sleep/communications/src-update

[@Hydrosurfer68]

Phillips is showing their true colors here. Your doctors and res. therapists should also lose your trust if they aren't fighting to "really" take care of patients FIRST. Phillips has been aware of this issue for a long time.

[@ephy1973]

It is not fair to blame docs or resp therapists. There is nothing they can do. They can not be expected to furnish replacement machines for their patients. I do have a problem with this Sleeplay guy though. He is being way too soft on Philips. I would really avoid doing business with them in the future. I have logged 1000s of hours with affected machines. And as per Philips directions, I would have been better off using nothing rather than their carcinogenic machines. They knew this and they sat on it for a long time! SHAME!

[@Sleeplayground]

Yes if Philips does nothing to correct the situation everyone will lose faith in this company but the is also not the easiest problem to deal with. They have to come up with 5 million machines to replace all the affected ones.

[@suave-rider]

@@Sleeplayground According to them they will simply take your machine for A YEAR OR MORE and replace the foam. They will only replace some machines.

[@lhr1701]

How long before they have a replacement machine to send out to us ?

[@Sleeplayground]

We have not heard back from Philips yet.

[@triciaa4789]

Hi and thanks for this. I bought a inline filter for my cpap until Phillip respironic decides what they're going to do. I already registered my device. Are the inline filters a good idea?

[@Sleeplayground]

Inline filters are better than not having any protection at all. You do have to be careful if you are using the humidifier. It clogs the filter and can cause mold to grow.

[@triciaa4789]

@@Sleeplayground thanks for the advice

[@Sleeplayground]

@@triciaa4789 no problem

[@keri380]

Make sure you agree to cookies at bottom of registration page, then you can complete the registration info page. Happened to me.

[@Sleeplayground]

Thank you for the heads up.

[@greggferrell4030]

Lawsuit time

[@Sleeplayground]

looks like its headed that way

[@s.l.nicholson4240]

The VA told me I can still use it. EVEN THOUGH IT'S BEEN RECALLED!

[@Sleeplayground]

When the benefits outway the risks the doctors will have you continue to use the machine.

[@s.l.nicholson4240]

@@Sleeplayground: Their benefits...My risks.

[@Sleeplayground]

@@s.l.nicholson4240 A lot of Physicians consider sleeping without the machine is to much of a risk for some patients.

[@priyaghai3837]

The Dreamstation Go IS NOT INCLUDED in the recall

[@Sleeplayground]

Hi thank you for your feedback check this link www.usa.philips.com/healthcare/e/sleep/communications/src-update to see all the machines included in the recall.

[@karenreinecke2195]

Yes the dreamstation Go is included in recall.

[@Sleeplayground]

@@karenreinecke2195 correct

[@gaerlan1946]

June 14 recall from Phillips. I am using one of the affected models thru Kaiser Permanente. To date I have not received a recall notice from either manufacturer or Kaiser. I just happen to have a phone appt. with my Sleep Case Manager June 17, who told me about this recall. Whos responsibility is it to send "Recall" notices to customers?

[@Sleeplayground]

Philips is the one leading the Recall notice but were sure all the companies will be reaching out to their customers.

[@TheShortshit65]

I read the letter and CPAP isn’t on the list for recalls

[@Sleeplayground]

It would be a good idea to double-check all of their pap devices whether the bipaps, cpaps, or ventilators are being recalled.

[@thechi2848]

Is the C-Pap Phillips system one safe? I still have mine.

[@Sleeplayground]

No, the Phillips machines have been recalled and Phillips states to discontinue use.

[@marcustate3513]

I haven’t been contacted?

[@Sleeplayground]

We haven't been contacted yet either. Seems like they are trying to figure out how to handle this still.

[@MR57LV]

I just bought 50 in line filters for my machine. Will that work till I get new CPAP?

[@Sleeplayground]

that will provide some defense but those inline filters are not meant to be used with Humidifiers and they will not prevent the off gasing.

[@toniholder2512]

They lost my initial request to replace my CPAP. I’ve requested a replacement and still not received it. What can I do bc I need my CPAP .

[@Sleeplayground]

As far as the recall goes that is through Philips. The recall # 877-907-7508. As far as purchasing another machine, as long as you have an RX or Sleep study you can provide us. You can purchase any machine you would like at sleeplay.com. Then submit the document and we can set and send the machine.

[@lindamahomes624]

I registered my machine and it say that it is not effected in the recall. Should I trust them?

[@sweetride95_69]

I watched another video showing that by mis-entering your number, it will simply say your machine is unaffected. It doesn't say that your number is invalid. CPAP Reviews is the channel that has that video. It's worth a watch.

[@Sleeplayground]

Always double-check and at the very least call them to verify.

[@JulieJackels-df7pi]

Where is the serial number on cpap

[@Sleeplayground]

Thanks for reaching out! What type of machine do you have can I ask?

[@dianelevesque137]

les cpap en rappel vont être remplacés quant au Québec?

[@Sleeplayground]

=)

[@beckmanna]

It is a shame, that there is a recall in US, only due to the complicated laws. Or is the rest of the world healthier then US citizen?

[@Sleeplayground]

U.S. has strict regulations when it comes to healthcare equipment but we understand your frustration

[@muskiemunchies]

world wide recall

[@Sleeplayground]

@@muskiemunchies Yes, we feel it should be.

[@muskiemunchies]

@@Sleeplayground sorry maybe I didn't specify. From the knowledge it IS a worldwide recall not just in the US, which is part of the reason why the supply issue on new devices is going to be such a gong show.

[@ephy1973]

@@Sleeplayground This was a voluntary recall. It was not issued by the government. But it is way too little and way too late!

[@hands_of_wolverine]

I have used use a machine for over 20 years. This sucks in order not to die in my sleep I need a bipep machine. IF YOU HAVE THESE MACHINE DONT PUT THIS OFF

[@Sleeplayground]

Yes, no one should put this off and try to get a new machine as soon as possible.

[@danieldisanti8497]

Why does my recall number have 16 digits? Is that how long I have to wait?

[@ephy1973]

Funny! 16 digits means 10,000 trillion+ so obviously not the number of recalls. That would mean that the average person, with or without apnea, owned about 1.5 million recalled machines🤣

[@danieldisanti8497]

Then we are all screwed because that"s what they gave me.

[@Sleeplayground]

No, that's just a registration number. We have not gotten any word yet about what is going to be done.

[@wfernandez7404]

Screw Philips I'm changing as soon as I can.

[@Sleeplayground]

that's the best thing you can do right now.

[@bryan314]

No reason to lose faith in Philips? REALLY? Being told "discontinue use, the current financial burden is on you, we MAY replace the machine AFTER you have already either been forced to buy another unit or discontinue NEEDED therapy for an indeterminate amount of time....yeah, my faith in Philips is such that I'm switching to GE for anything else they make that I buy on a regular basis.

[@Sleeplayground]

In the past Philips has always done the right thing, this situation is not an easy one to handle. Were sure they will do the right thing. If not then yes we will all lose faith in this brand.

[@bryan314]

@@Sleeplayground and in the mean time? If I didn’t have a travel unit from a different manufacturer , I guess I would just go back to not sleeping? They are giving NO timeline and NO indication about what they will be doing for patients.

[@Sleeplayground]

@@bryan314 Yes, your right. I'm sure they are trying to figure out how to get machines out as soon as possible.

[@suave-rider]

@@Sleeplayground they have had at least a year to figure everything out before doing the recall. They are playing with peoples lives and have done this isn a rather incompetent manner.

[@Sleeplayground]

@@suave-rider Hopefully this will be resolved sooner than later.

[@TopSecret51]

And follow with the lawyer

[@Sleeplayground]

Thanks for your feedback!

[@Guero_From_Cali]

Hello, I have a question not sure if someone could help me out?. Anyways I was using a Philips CPAP machine only after 14 months of use I started having chest pain went to the ER more than once and was diagnosed with bronchitis and some other sickness I was given antibiotics and steroids yet this did not fix my Health issues. Eventually I went to my primary doctor told him about my symptoms and I was referred to a lung doctor, oncologist doctor and a cardiologist. Long story short at 38 years old I had to have first a heart stent a few months later I continued having chest pain and using the CPAP machine/every time I use the machine my lungs would hurt I would have dizzy spells during the day and headaches almost all day and night long. In addition to that I also have a small growth on my lungs I don’t know the doctors lingo but I believe I have a enlarged lymph note as well as something is wrong with my white blood cells not sure if it’s too much or not enough sorry. I have been fighting to try to receive my Social Security benefits/disability I have been unable to work since my heart issues well shall I say two or three months prior to my heart stent being placed I had my open heart surgery of May 2019 I have never been the same I have two small children boys that I cannot even play with or pick up I am on lots of medication including for depression this CPAP machine ruined my life. Is there anyone that can help me with information? My question below: I have already went to the Philips website and registered my machine also I received a letter from Philips about the recall I did not send my machine back honestly don’t even remember if they asked for it back? I did not want them to say I did not have it or pull some shady stuff on me. So my main question is what do I have to do to join the class action lawsuit I tried looking it up not sure but am I already included in the class action lawsuit? Or is there something I have to do? Please I beg of you can someone please help me? Honestly I am computer illiterate.

[@kellysikorski5440]

Did u ever find a lawyer ? On a funny note. I have the machine that’s been recalled. And I have a nodule on my lung. My machine had black stuff inside the tubing. When I woke up and saw it I thought it was mold and I was puzzled how that happen so I switch the tube. The next morning the tube and mask had the same stuff. I was so confused. Later I wasn’t feeling good and I went to my appt to see my foot dr. When he came n he was very worried about me. He was going to call for a EMS but I said no please don’t I can’t leave my car here. He said do I have family that lives close and I said yes so they got ahold of my sister and she took me to ER and a friend of hers drove my car to her house. The hospital kept me and found out I had infection and my blood cells was fighting each other. Later as year went by I have a hard time breathing and I assume it was caused of me being fat. I’m 5ft and I was 155 but I do exercise and I try to be active it’s just hard when I breath so hard now and it’s not cause of my weight because I went down to 145 and I still breath hard. Oct 2023 I had a CTscan done on my lungs and they found a nodule now I have to be checked every 3month. If u find a lawyer let him/her read this. I want to add when I found out about the recall they told me to send it back and sent me a yellow envelope that I could not fit it w/o breaking it. Please get back w me if u can. Thank you for reading Kelly

[@Sleeplayground]

.

[@Sleeplayground]

a

[@mx2ce782]

I will never use they crap again….. this is so poorly handled, the class action should brankrupt them….

[@Sleeplayground]

There is a lot of talks about class action but I don't know where it stands so far.

[@100dikembe]

Is my old REMstar Pro C-Flex+ included in the recall?

[@Sleeplayground]

Check your serial number at www.usa.philips.com/healthcare/e/sleep/communications/src-update

[@ajaykanbur63]

SystemOne ASV4 is the same as Remstar pro C flex system one. In my country ( India) the company agreed to take the machine, service it ,( remove the foam) and return it. But this will take time. No spare machine in this period.

[@100dikembe]

@@ajaykanbur63 I checked on their site and it said my serial number was not affected. So I guess I'll be using this one again until they replace my Dreamstation.

[@Sleeplayground]

@@ajaykanbur63 we still have not heard what to do with our machines in the U.S.

[@Sleeplayground]

@@100dikembe A suggestion would be to call the number on the registration page and confirm. From our understanding all dreamstations are part of the recall.

[@Tabossco]

Degrading from using so.clean

[@Sleeplayground]

From the communication that Respironics are calling the ozone and UV cleaners unapproved methods of cleaning. Not sure if they do accelerate the process but even without one of the cleaners all the machines are in the recall.

[@FelixNL05]

I lose faith in that brand unless they replace DS1 by DS2 right away

[@Sleeplayground]

We will keep a close eye, once we have word on how to handle everything we will make a video.

[@byronrogers4489]

Ive waited almost 2 months for Phillips to do something about their crappy product. Apparently they take good care of customers who put out KZbin videos. You are not a patient. You are a customer and the dont care.

[@Sleeplayground]

I believe there is a misunderstanding here, I am a patient and am also waiting for a replacement machine, I registered my device in the beginning of the recall registration period, there has been no special treatment. I do understand when you say your a customer and they don't care because everyone is still waiting on their new device.

[@gailkelly7220]

Get a lawyer!

[@Sleeplayground]

there has been mentions of a class action

[@casia1956]

I was told by Phillips that my system one equipment is not cover by the recall.

[@Sleeplayground]

Not sure which model you have. But the System One may be effected by the recall notification / field safety notice: As listed below on the FDA website. Recalled Product Continuous Ventilator, Minimum Ventilatory Support, Facility Use: Philips Respironics E30 with Humidifier Continuous Ventilator, Non-life Supporting devices: DreamStation ASV, DreamStation ST, AVAPS, SystemOne ASV4, C-Series ASV, C-Series S/T and AVAPS, OmniLab Advanced+, and Noncontinuous Ventilators: SystemOne (Q-Series), DreamStation, DreamStation Go, Dorma 400, Dorma 500, and REMstar SE Auto)