Push the cable really hard in the dock Edit: to everyone reacting positivity to my comment: glad i could help and you're welcome!
@danyl26162 жыл бұрын
omfg ty so much, im so retarded.
@jitt3r2702 жыл бұрын
@@danyl2616 yw lol
@DadVsGames222 жыл бұрын
ROFL this literally helped me as well
@thetwitchingcucumber36162 жыл бұрын
thx bro i had the same problem put not any more
@catarinapaulo66932 жыл бұрын
thank you!
@chompignon2 жыл бұрын
Nah that's not a big it's a feature to make it as accurate as possible to cyberpunk
@Diamondd.d2 жыл бұрын
You need to plug in the mouse’s usb directly into the charging dock for the lighting to work and sync up.
@huntersmith12922 жыл бұрын
I had the same lighting issue and charging issue. Plugging the dock into your pc and then firmly forcing the USB C cable into the dock solved thg problem for me!
@mikkithetrailerguy78762 жыл бұрын
after you try and push the cable hard into the dock and it still doesn't work...flip the cable the other way...and try again. that worked for me
@pratyushdalal6836 Жыл бұрын
thanks alot bro i spent a good hour trying to figure this out.
@040wm82 жыл бұрын
Put the little usb reciever into the usb slot of your dock
@Mr.Melon_22 жыл бұрын
The mouse doesn't work if i do it
@reend7196 Жыл бұрын
@@Mr.Melon_2how you solved it?
@linus5842 жыл бұрын
You have to push the cable hard into the dock, i had the same problem and this worked
@Joninator212 жыл бұрын
I thank you man ❤
@akshayv971310 ай бұрын
Thank you man ❤
@kabir.dhingra3 жыл бұрын
I had the same problem, but it was plugged into a brick. I plugged it into my computer, and it worked.
@roy76232 жыл бұрын
Wdym by plugged into a brick
@llgarboll35702 жыл бұрын
@@roy7623 a wall charger used for things like phone chargers
@joaquimongqidibartleyss57629 ай бұрын
Thanks i plugged it in a brick and pushed really hard and nothing happened then i saw your comment thanks alot.
@fattah8864 Жыл бұрын
It really works after pushing the dock cable so hard. However, the doc needs to be connected to the laptop or PC directly. A third-party power bank or mobile charger won't help.
@schuma_XEP7 ай бұрын
There was a problem with charging (it wouldn’t take a charge), the first time they changed it under warranty, the second time it was the same. I solved the problem by disassembling the mouse and disconnecting the battery. After this everything works
@instantchampion Жыл бұрын
Use a q-tip to clean all areas and make sure to tighten the cable in back of charging dock
@corneliusscipio39442 жыл бұрын
Greatest video with the most important comment ever
@Brian-dh6kf2 жыл бұрын
Uh how did u solve the problem, I just got the mouse and struggling with the dock not lighting up
@Xy1on2 жыл бұрын
I contacted customer support through their website and they updated the firmware on my dock.
@sorrybouthat2 жыл бұрын
@@Xy1on The thing that shows you their products and if its charging what is that can you send link here or tell me the name
@littleslim3756 Жыл бұрын
Oh, it’s not a glitch or anything they did that to make it a true cyber punk experience
@bnplayii89232 жыл бұрын
Did you bring it to the vet?
@wills65303 жыл бұрын
I’m having the same issue they said they can’t fix it and the only thing I can do is send it back and wait a couple months
@Xy1on3 жыл бұрын
Wow a couple of months? That's a long wait, sorry to hear. They fixed it for me finally after four months of tedious trouble shooting.
@m0th1612 жыл бұрын
happened to me, had to push in the cable in further, n done, full lighting n detected by synapse
@DeagleIsL1fe2 жыл бұрын
Man you saved my life xd I was looking for a tutorial on how to charge the mouse but I couldn't find any, I was scared when the charging dock did not respond and I thought the cable was in as far as it could be but nope, thanks for the help
@balloon16862 жыл бұрын
Oh thanks bro
@R1zing2 жыл бұрын
God bless you sir
@Howl2693 жыл бұрын
I just ordered a black one, its ciming tomorrow, lets hope i dont get that problem😅
@goingsycosheee4593 жыл бұрын
Plug it into ur pc then that won’t happen trust me
@Howl2693 жыл бұрын
@@goingsycosheee459 sadly it happened but with the mouse, i had to go to device anagement and update the drivers of the mouse, and now it works perfectly, mouse is 10/10
@qtr-sm9112 Жыл бұрын
Reset the mouse or the dock from razer synapse
@Mouloudvi88 Жыл бұрын
Something similar happened to me but then I realized I had plugged the cord in the wrong way 😂
@JuvA31 Жыл бұрын
Did you plug the dock into your PC or your monitor? I did use the USB of my monitor, and the light wasn't turning on (the dock wasn't visible on Synapse as well) until I plugged it into my PC.
@Xy1on Жыл бұрын
I plugged it in my pc. I contacted razer support and they updated the software in my dock and it worked after three weeks of troubleshooting.
@lucidloyalty99052 жыл бұрын
had the same problem u want to take out the usb plug it into the charger then plug the charger into your pc everything should be fixed
@Xy1on2 жыл бұрын
Yeah I tried that and it didn't work. Razer support updated the drivers in the dock and I think that is what fixed it bc it worked after that.
@fleshboss39252 жыл бұрын
its a cyberpunk 2077 mouse so glitches are to be expected
@Thebigblur77822 жыл бұрын
In your dock it’s missing a usb thing… I got the exact same thing as yours it comes with a usb to plug Into your dock
@Xy1on2 жыл бұрын
Yeah I have the USB receiver. It's working now after razer support troubleshooted the problem with me.
@kacperroski Жыл бұрын
Bro u help me too thanks big thanks
@MrGlitchDogePE2 жыл бұрын
same problem but with my Viper Mini, I mean the mouse doesn't get registered on Synapse
@Onenrico2 жыл бұрын
you got fake mouse bro 🥺
@vibewkhyle1k2 жыл бұрын
Put the usb into the dock station and it will light up
@Trxcy1232 жыл бұрын
YOU have to put The USB cable ( wireless) in The charging spot
@synergygaming299 Жыл бұрын
Can you tell us what support said to do pls
@couronnes2 жыл бұрын
You dont have the Key for charging in the back of the mouse is have buttons and you have the support for the mouse to charge
@lighter3508 Жыл бұрын
Thanks
@sheesh22192 жыл бұрын
u need to put it in the computer and the mouse there is a little usb thing in the dock and put it in there
@hashi953 ай бұрын
thanks
@VeeTalksStuff8 ай бұрын
same with my mouse not the dock
@lawcs2 жыл бұрын
if you plug the usb in the doc probably should work
@Xy1on2 жыл бұрын
I did that and it still didn't work. I think it was due to outdated drivers bc razer updated them and it worked after that.
@Xy1on2 жыл бұрын
I did that but it still didn't work. Razer support updated my drivers and it worked so I think that was the problem.
@pollitotimes76022 жыл бұрын
Light turns on if plugged into pc not wall
@graveyardcheats8 ай бұрын
that’s what happens to mime
@kolbynope3911 Жыл бұрын
I like my viper mini but I have to put my thumb directly in the middle of the side buttons or I can't use the mouse
@spicy21163 жыл бұрын
im having the same problem as well, have any idea how to fix it?
@Xy1on3 жыл бұрын
Contact Razer customer support. They fixed it for me after a month of troubleshooting though. They updated the software on my charging dock and now it works. I will update my description later.
@spicy21163 жыл бұрын
@@Xy1on i literally keep plugging out and pulling out on different usb ports,few seconds later it crashed the software, automatically turned it on and now it works.Buying razer products is like testing your luck, either getting a decent one or a boo boo one
@Xy1on3 жыл бұрын
@@spicy2116 This has been the only Razer product to give me issues and I've bought around ten of their products. I'm just glad they were able to fix it despite the fact that it took them 4 weeks of troubleshooting first.
@Yurik-the-marksman3 жыл бұрын
@@Xy1on i place at certain way of holding it and it worked
@jacobw70153 жыл бұрын
@@Yurik-the-marksman I have the same problem with the lighting on the charging dock, any ideas how to fix
@2xadrianfn Жыл бұрын
Plug your mouse into the dock
@anson39292 жыл бұрын
the ultimate problem
@kdw22-x2c Жыл бұрын
I just bought it today and i have the same problem the mouse charges but the dock doesnt glow
@pommes92853 жыл бұрын
I have the save problem..... what can I do ?
@Xy1on3 жыл бұрын
Submit a customer support ticket on their website. It took them 4 weeks of troubleshooting but they finally fixed it for me. They said they updated the software on the dock.
@dabo50783 жыл бұрын
wipe it with alchole swabs. It just needs some cleaning
@fuyii2 жыл бұрын
Put the dongle in the dock
@tris36882 жыл бұрын
anyone having a problem where it says it’s charging but it’s not actaully charging (going up in the battery)?
@sn1p1n Жыл бұрын
how do you connect it to razer synapse
@gamingfoxib55063 жыл бұрын
you have to install another driver for the dock my man
@Xy1on3 жыл бұрын
Razer customer support took care of it for me after 4 weeks of troubleshooting. I believe they updated the drivers on the dock and then it started working.
@gamingfoxib55063 жыл бұрын
@@Xy1on yeah when it didnt work for me I just had to install the newest drivers. welp have a nice day or night
@arpansudhi48423 жыл бұрын
@@gamingfoxib5506 hey may ik how u installed the new drivers, i have the same issue too
@giorgidiamboy2695 Жыл бұрын
use a usb 3.0 slot on your pc
@MrFormenis2 жыл бұрын
Well at least it charges I have the exact same mouse :D (cyberpunk edition too :D) and it has really difficulty charging it is inconsistent. Contacted razer they are sending me a new one. it is incredible that for a 200$ mouse there are so many problem! I'm regretting not sticking with logitech!
@Xy1on2 жыл бұрын
I ended up selling this mouse last week and just stuck with my logitech g pro wireless. It's just better all around in my opinion.
@MrFormenis2 жыл бұрын
Yeah Logitech never let me down the mouse before this one lasted like 7 years ! And I just changed it to go for a wireless one it is still working 😂
@klobasa9992 жыл бұрын
@@MrFormenis really depends on a quality lottery. Had stupid things with Logitech devices just the same like keys on keyboards not illuminating anymore and a g502 a few years ago for me had tracking issues. All electrical devices can fail.
@Mr.Melon_22 жыл бұрын
Dude. Just take a cotton swab with some alcohol or antibac and clean the pins
@rss6Channel2 жыл бұрын
Reinstalling Synapse worked for me, try it)
@fregongaming1931 Жыл бұрын
try Putting the usb in the dock
@shawtyboy333 Жыл бұрын
Having this issue, do you need synapse for the dock to glow?
@kyles7442 Жыл бұрын
Nope
@amirbarjakli33832 жыл бұрын
So do u recommend buying this mouse? Bcuz it's on sale..
@Xy1on2 жыл бұрын
I recommend it if you like Razer products because even though I prefer the Logitech G Pro Wireless, this mouse is still decent and aesthetically pleasing as well. It is also ergonomically comfortable more compared to the Logitech G Pro Wireless mouse.
@v1tt3kd52 Жыл бұрын
I have this one but normal Black
@hanjinquiocson7582 Жыл бұрын
Plug it to your pc it doesnt work in any shit until you plug it to your pc
@Dxrk1819 Жыл бұрын
The same thing happened to me
@baluga273 жыл бұрын
If you plugged it into your pc get contact support but if its plugged into a power supply it wont show light this happens to me its a weird glitch
@Xy1on3 жыл бұрын
Yeah, I did plug it into my pc and I contacted customer support. They finally fixed it after four weeks of tedious troubleshooting.
@enormefrikandel15713 жыл бұрын
i connected mine via usb 2,0 instead of 3 i had the same problem but that fixed it
@pixeldot71713 жыл бұрын
I am having the same problem , how did u get the software update for the dock , is there someplace i can get it too. Was it an exe file or it updated using synapse ? sorry if these are a lot of question but this is my first razer product and its causing frustration
@Xy1on3 жыл бұрын
I submitted a customer support ticket at razer website and then they did a lot of troubleshooting until they finally fixed it by updating the docks drivers. This whole process took 4 weeks with back and forth emailing. It was a real pain in the butt but I'm just glad it all worked out in the end.
@lor33913 жыл бұрын
usb
@nebur6092 жыл бұрын
@@Xy1on Share link for update
@YaboiUssy3 жыл бұрын
hi ive had the same problem. i cant find the drivers anywhere. could you please link the download or anything to help me bro?
@Xy1on3 жыл бұрын
I didn't do it. Razer did it for me. You need to submit a customer support ticket to them and they will go through the troubleshooting process with you. That was how they fixed it for me.
@Fox666ification2 жыл бұрын
does anyone has a problem with the scroll ?
@denizgundogdu89392 жыл бұрын
My mouse doesnt fit with the dock.
@Talisman2 Жыл бұрын
same
@uyen23352 жыл бұрын
bro all i had to do was shove in the usb cord into the dock....
@Xy1on2 жыл бұрын
That's exactly what I did which is why my mouse was charging. The thing was the rgb wasn't turning on.
@makcumka749 Жыл бұрын
Я не знаю что ты говоришь, но у меня походу такая-же проблема! Как бы док станция работает, но на моём ПК она не работает)_
@Talisman2 Жыл бұрын
sake
@lkhagvadorjzanakhuu9523 Жыл бұрын
What's the apps name?
@prebo13442 жыл бұрын
im fuckin dumb i pluged the cable to the dock the wrong way is because its mirco usb and not ucb c
@michaellindh81762 жыл бұрын
TyTy
@Game_Travel_one Жыл бұрын
У меня тоже самое
@fivemboysen44463 жыл бұрын
But how do i download this thing u show on the screen???
@fivemboysen44463 жыл бұрын
whats the name???
@Xy1on3 жыл бұрын
It's called Razer Synapse and you can download it from the razer website.
@phoenixlord9959 Жыл бұрын
The reason the light isn’t turning on is that it only turns on when your pc is on
@neevk9392 Жыл бұрын
his pc is on tho
@sultanalthani87073 жыл бұрын
Add the usb cable in it and then plug it to your pc
@tilt2d773 жыл бұрын
my doc doesnt even charge my mouse lol
@hellothere52912 жыл бұрын
same what happens when my battery dies :(((
@tilt2d772 жыл бұрын
it comes with a wire that also charges your mouse
@enzolagerback66812 жыл бұрын
MY DOSENT EVEN CHARGE PLS CAN U HELP ME
@Xy1on2 жыл бұрын
Hey bro submit a support ticket on razer website and they will help you like they did for me.
@iitzmoony9470 Жыл бұрын
Clean the two little metal prongs on the charging dock. with some alcohol propylene wipes trust me bro It'll work If It doesn't then It may just be a visceral problem (Internal hard/software).
@marcovillalobos12202 жыл бұрын
friend I could your customer service number with which you solved the problem no one gives me any solution even from razer thank you very much from now
@Xy1on2 жыл бұрын
I don't have it anymore sorry for the late reply but just submit a support ticket on their website and they should be able to help you like they did for me.
@infinitestamina61473 жыл бұрын
do u have it plugged into ur pc? i think it does that if its not
@Xy1on3 жыл бұрын
Yup. They finally fixed it though after a month of trouble shooting.
@gregvaughn1231232 жыл бұрын
That's an ugly ass mouse
@boyu72053 жыл бұрын
Can I get your customer service case number? I can tell the customer service that I need your software update
@pshyo63063 жыл бұрын
where is my customer service case number @BOYU ?
@boyu72053 жыл бұрын
@@pshyo6306 mysupport-chtr.razer.com/app/account/account_overview Here you can see your case number, is your charging dock fixed? I need your software update
@Xy1on3 жыл бұрын
Did they fix it for you?
@KillDozer443 жыл бұрын
theres your problem its the cyberpunk model that doesnt work like the shit overhyped game LOL