Refrigerator Won’t Dispense Ice - Top 6 Reasons & Fixes - Kenmore, Whirlpool, Frigidaire, GE & more

[@derrill]

This is the most professional presentation I've ever seen on any subject and using his information I was able to fix my problem!

[@sararead3596]

This is what the internet was made for. THANK YOU for helping me fix my ice dispenser!

[@capnchip]

YOU ARE DA MAN!!! After about 2 hours fooling with this thing I found several things that were not right. After another hour, super glue, hot melt glue and a toothpick, I got it going. Now.....I am having a nice Scotch to celebrate. Too bad you are not here to celebrate with me. THank you!

[@howardpierredenham7782]

Great video...I am saving this for our technician who may not know all the operational functionalities for this kind of repair.

[@appliancepartspros]

Thank you. If there is anything we can help you with in the future please let us know.

[@golfinginthesun]

Super helpful video - not just telling us how and what but why

[@rickylaneglennon]

Im a DIY. (Try to). This video was spot on. Guided me to the problem. Thank you

[@edwardwhitty2947]

Thanks. This vid helped me fix my fridge! Ill be sure to purchase anything I need from your store moving forward!

[@lynnball09]

This was very helpful, thank you! Haven't fixed it yet but I think our issue is either the paddle or switch.

[@Eman73014]

Hello we have a Kenmore side by side refrigerator(2009), it has a single dispenser for ice and water. We are making ice but cannot get water or ice coming out of the dispenser. We replaced the switch for the lever, we replaced the sileniod valve as well and the screw does not turn on the ice dispenser and of course we cannot dispense either. Other than that the fridge was works great.

[@teresajames8421]

Why would a power outage cause my door ice dispenser to stop working ? I can get water and the ice maker is working but will not dispense !

[@connorshannon8600]

Yeah, that doesn't make sense. Also the video focuses on problems you need to buy parts to fix. The first thing people should really check is whether there's a piece of ice caught in the gears! No parts needed!

[@jaypalace5440]

My issue is that the machine dispenses crushed ice but not cubes. The auger coupler will only spin when the machine is set to dispense crushed ice. Does this mean I need to replace the motor itself or does this sound like a problem with the control board?

[@connormccarter9581]

Thanks! Mine turned out to be the plastic screw at the end of the auger had pop out of position on the auger. Thanks again!

[@Verolinens]

Thank you, the auger in my refrigerator's ice maker has broken into pieces. My issue is, my ice cubes somehow slightly thaw and then refreeze. They then become these large blocks of ice, and they will not go through the auger. My freezer is set a zero F, so they should not melt but they do. I use the ice maker daily in small amounts. Do you have any suggestions on how to prevent this from happening? Thank you.

[@bishopbautista8180]

Fantastic joh guys! thank you for posting such a comprehensive explination of how to diagnose and repair many refrigerator failures. I have a ice flap door that does not open but the solenoid has continuity. I'm suspecting I'm not getting volage to the solenoid. It's an older kenmore model. What should I check to confirm that I have power to the solinoid and what is the most likely colprit to this isssue? Thank you!

[@appliancepartspros]

What is the model number of your fridge?

[@bamagirl234u]

This was so very helpful! Thank you so much.

[@ErikTheRed077]

Thanks for that helpful video, now I know what to do! 👍

[@appliancepartspros]

You are very welcome!

[@davidguo1727]

Great video!

[@appliancepartspros]

Thank you!

[@LillyOfTheValley77]

Has it ever been the main control board on the refrigerator?

[@LtEdPell]

Well, watch it to the end as he got closer and closer to my problem then BOOM! The part where he was supposed to tell me about my issue he switched to cleaning the condenser coils.

[@blackfish590]

Thanks very thorough, but my refrigerator won't make ice at all, the water dispenser works, could it be the thermister? thanks Russ

[@DJBabb]

You know a DIY repair video is good when it has less than 10% downvotes. (Seriously)

[@donaldkane1504]

Thanks I think that might b my problem ty

[@cristobalcampos1513]

I have an Amana french door refrigerator; it is not even a year old and the ice machine will not dispense. The freezer light bulb cover will not come either; the bulb needs to be replaced. I bought the fridge last year in June.

[@pamelaprichard2863]

Should be still under warranty!

[@ek-1707]

I hope you are still monitoring the comments to this. The problem we have (with a Frigidaire Gallery refrigerator) is that ice cubes jam in the dispenser funnel. There are two things that seem to cause this. First, the length of the "cubes" is longer than the widest width of the funnel. Second, the "cubes" do not break apart after they drop out of the ice-maker. In both situations the funnel becomes plugged while ice is still being dumped into it, then the malfunction alarm goes off and won't stop until the jam is cleared. That is hardly ever easy to do, since "cubes" become wedged between the bottom of the funnel and the flapper. It seems, either the cube-maker should make short cubes, or the funnel should be wider. Is there a fix for this?

[@ek-1707]

Follow-up; I finally figured out where the set-screw for flow control was (near the on-off toggle) and was able to adjust the flow so that the "cubes" were both smaller and broke apart easier, thus no more jams.

[@checkbun3611]

My Ge refrigerator won’t make dispenser water or ice , I have been replaced housing shield, solenoid, water intel wave . I need help now , whose have ideas?????

[@alanunseld4942]

@@checkbun3611 check your filter if its stopped up you wont get water

[@sherrieaugusta3160]

I think it's my auger motor is there suppose to be tension in the metal piece in the back of the fridge my spins freely with no tension. I hear no sound coming from the motors at all.

[@danieltempleton7995]

Great stuff...yet why does the dispenser motor start/stop?

[@appliancepartspros]

What is the model number of your fridge?

[@danieltempleton7995]

@@appliancepartspros LFSS2612TF4

[@appliancepartspros]

What is going on with the dispenser motor? When you aren't pressing to get water or ice out of it then the motor shouldn't be running at all.

[@danieltempleton7995]

@@appliancepartspros Motor turns the auger, right? switch kicks the motor, auger turns, ice comes out and immediately stops. Meanwhile, I finally pulled the ice basket assym in order to fully inspect for obstruction such as iceball not worthy of this operation. The bed of the hopper is broken. Yes, we've been using store bought ice. Thanks. I suppose I'll start there. Get the actual icemaker going again. First, the RO sys to be redone so stop using store ice...ya know?

[@rhondacollins918]

I think my Dispenser Arm is broke. Mine looks like your first example. Is there suppose to be 2 of the little white things on the bottom or just 1. Sometimes it works if I hold the the glass and keep tapping the ice dospense button but mostly is wont come on the motor does run......is there suppose to be 2 metal pieces or 1?

[@appliancepartspros]

What is the model number of your refrigerator?

[@martha7121]

Thank you. Now I know my problem is that the Ice Dispense Solenoid in damaged.

[@cbhorr5671]

Noticed rust blisters below outside frame of ice dispenser on outside of door. Ice machine was dispensing very slowly, not not at all. Unit is like 10+yrs old. Can rust on door be fixed? Or is it worth fixing?

[@drss3]

Thank you

[@markpruett9543]

My Refrigerator Won’t dispense water to the icemaker but will to the water dispenser

[@anniesshenanigans3815]

since you cannot check each piece with the door open, and the power off, how are you supposed to figure out which part is bad?

[@richardgreen8339]

I have a removable ice try with the motor in the back of the freezer. The arm lifts and engages and the arm on the motor component rotates but does not engage the plastic piece on the back of the ice bin which doesn't rotate and release ice. Do I need to replace the plastic piece on the back of the ice bin? Obviously it's impossible to see how the plastic piece fits against the motor compartment. I have a Whirlpool model # ED5PVEXVS00.

[@miker.5495]

I have the exact same issue with my Frigidaire LGHC2342LF1. Wish we were able to upload pics to youtube threads. That arm that controls that little stop isn't all that important though and I ended up just disconnecting that metal arm so the ice just falls out of the bin. I'm sure we would find the issue (like a dead solenoid) if we took that back plate that contains the motor apart, but I always like to watch videos from pros before I do that sort of thing. However, I haven't found a video that dealt with this issue. Suburban problems take up a serious amount of time to resolve....

[@chrisantor1479]

How will you pour the water into the ice maker

[@freebird6061]

I have a Whirlpool side by side model ED55HAXMQ10. All 6 reasons shown have been covered, all good and I still do not dispense ice. I suspect a bad auger motor but not sure how to get to it. Also, as a test, should the auger turn with the ice bin removed and the switch activated? Do you have a video for any of this?

[@appliancepartspros]

Unfortunately, the model number you provided is not pulling up as a valid model number, so I'm not able to find any information for that unit specifically. But you should hear the auger motor come on when you push the button to get ice. If you don't hear the motor running, then you will need to test for power to the motor. If you have power there and it's not coming on then you will need to replace the motor. If the auger motor is running, then check the auger for any damage that could be causing it to not turn. You can call us at 1-877-477-7278 if you need more troubleshooting.

[@freebird6061]

@appliancepartspros sorry about this. It looks like I transposed the model number. Here is the correct number. ED5SHAXMQ10. I need to know how to get to the auger motor and replace it. Thank you.

[@appliancepartspros]

Thank you for that information. Unfortunately, it does look like that part is no longer manufactured. That part number is W11170227. You can check around to see if anyone still has that in stock. We do not have a video for this exact part, however, here is a link to a similar video to give you an idea on how to access it. kzbin.info/www/bejne/nWmwg3uJZ5qYiLM

[@susancappello5444]

Same. I get ice in the door, but not down in the drawer below.

[@appliancepartspros]

What is the model number of your fridge and we can look to see what is going on.

[@sajjadawan8691]

Resistance check isn't always conclusive if resistance check ok it doesn't mean the part is ok part may still fail under load but if resistance check bad part is definitely bad .

[@bigcatdaddy76016]

Close the door....it has switches to keep from dispensing while a door is open

[@Isak-sd3py]

I tested the ice chute flap switch and the solenoid, and they have continuity. The auger motor in my old GE Profile dispenser kicks in for 1/2 second and stops. The flap does not open. Start-stop cycle repeats in sync with the digital display lighting up and going dark. Is it safe to assume the main circuit board is bad?

[@appliancepartspros]

You will need to check the wiring for any damage or loose connections, but if that is good, then it does sound like it could be a board issue.

[@Isak-sd3py]

@@appliancepartspros I put in a new refrigerator ice dispenser board (plate with buttons on the front of the fridge). Did not solve the problem.

[@appliancepartspros]

If you are having the same issue after replacing the board you my have a wiring issue.

[@jagannathpotdar144]

Good

[@jabine59]

I can hear the motor activate when I press the dispense button, but I think the augur is not rotating. Help?

[@appliancepartspros]

You will need to check the bin to see if there is ice build up around the auger that could be causing it to not dispense. Also, check the auger to make sure it's not damaged or worn so it won't rotate. If that is good you will need to test for power to the auger motor, if you are getting power there and it's not coming on or rotating the auger then you will need to replace the motor.

[@vickaminski]

I hear the motor moving but thumping. It seems when i pull the ice bucket off the door from my Kenmore Elite the gear can move up and down. It seems when under load it pops in and out of mesh with the gear in the ice dispenser. What causes that?

[@nmartin5551]

Similar issue for me. Did you ever find out?

[@DaleC1980]

I get absolutely nothing when I dispense ice. No sound or anything. But water works so the dispenser switch obviously works

[@candyrae8059]

Same problem I’m having. Did you ever figure out your problem?

[@russellstewart5414]

Same thing I have with my GE if the switch is working then it may be the solonoid for the Shute . But I could be wrong

[@MasterPetrie]

I have a Maytag refrigerator that won’t dispense ice. I’ve replaced the auger motor and both roller switches to no avail. I even removed the front control panel thinking there was a micro switch which I had planned to replace, but my model doesn’t seem to have one. The refrigerator will dispense water, but when the ice button is depressed it just makes a clicking sound and the auger motor doesn’t turn. Any idea what it might be?

[@appliancepartspros]

What is the model number of your fridge?

[@MasterPetrie]

The model number is MSC21C6MFZ

[@appliancepartspros]

Do you currently have ice in the bucket?

[@MasterPetrie]

Yeah, there’s ice; however, I’ve tried to run it both without ice and without the bin and roller switches depressed. The motor won’t turn.

[@appliancepartspros]

It sounds as if the auger motor you may have replaced is defective. Did you happen to order it from us by chance?

[@user-qz4lu4tx1d]

How to remove ice basket?

[@appliancepartspros]

What is the model number of your fridge?

[@user-vg6zo2hj8p]

I did not see a remedy for ice tunnel freezing up,and tunnel door is closing.

[@appliancepartspros]

Below is a link that gives general ideas of what could be causing your issue. Is it ice or frost that is building up causing the part to not close? kzbin.info/www/bejne/iKOml2qZm7eGaa8

[@jdporco]

Didn't help. My auger motor works, but water is never filling into the Ice Tray. Help.

[@appliancepartspros]

Have you checked the water valve? If you aren't getting any water into the ice tray you could have an issue with the valve itself or maybe something is going on with the icemaker.

[@d1v3r4u]

#7 Auger motor?

[@sillybilly3690]

I would have an electrician check if power is getting to the Auger motor first and work back from there. Eliminates some of those other checks.

[@d1v3r4u]

@@sillybilly3690 I was suggesting that the auger motor should be added to the list since it wasn’t even mentioned. I’ve found the blades in the dispenser bent where it seemed like there was an electrical issue somewhere but the blades were just being stopped and keeping the auger from turning. To your point though, work backwards until you find the problem. They are just not always obvious.

[@KSWA21]

I was waiting for someone to mention it. Lol

[@michaelolson9881]

thanks but my refrigerator is not crushing the ice. I have a feeling it is a new board.

[@appliancepartspros]

What is the model number of your refrigerator?

[@michaelolson9881]

@@appliancepartspros GGS22DGJJFBB

[@appliancepartspros]

How old is this fridge? Can you confirm that model number for us? Not having any luck pulling it up anywhere.

[@michaelolson9881]

5 years, it never worked

[@michaelolson9881]

Sorry the first letters are GZS22

[@charlesperkins8987]

frigidaire ice maker not dispensing ice Pure Source Ultra Ice Maker Makes ice and auger pushes forward but ice won't dispense. All equipment parts seem to be operating, but ice still won't come out but a little at a time. 1 cube every two minutes maybe

[@DazeSmack]

Can someone help me. I've changed motor in ice machine. (Frigidaire), got a new ice bucket but it won't dispense ice now. The auger is working and when I press to get ice, one cube at a time, takes forever for a full glass of ice. Help

[@charlesperkins8987]

@@DazeSmack I never got an answer from anybody about the problem and how to fix it. I i’ve watched videos read comments suggestions nothing works. I guess I just have to keep opening the door pulling the drawer out and grabbing the ice by hand

[@lawrancetiger]

Ive had the same problem with my frigidaire ice maker. I took out the ice maker tub and rinsed out all the old ice , it was jammed up in a few places but now it makes ice ( took about 24 hours to get going real good ) so now I've read and watched videos on youtube since it still won't dispense ice except a couple pieces at a time , about to drive me crazy !! Gonna check to be sure the metal piece is hooked onto the plastic piece right inside the door where the ' flapper ' is that one would push a cup against to get the ice to come out. It sounds like the auger is turning when I push a cup against it but where is the ice??? Augh !!! I will let you know if I find out the secret , please do the same for us diy frustrated people out here. Thanks !!