Ice Maker is Not Dispensing Ice

[@blautens]

You covered almost everything except what path to follow when you press the ice dispenser paddle and you DON'T hear noise/auger.

[@LGUSA]

Hi there! We appreciate you letting us know of this. We understand how vital it is for your refrigerator to function properly, and we'd like to further look into this and troubleshoot. When you do get the chance, send us a private message on social media @LGUSSupport with your contact details, model and serial number. ^Anthony

[@MATTP545]

Purchased a refrigerator 3 years ago and like a lot of people who were part of the class action lawsuit our refrigerator stopped working. 3 years? That is absolutely unacceptable. Their customer service will also then say it is a "courtesy" to be reimbursed for food loss and if they give you anything it wont be close to covering what was actually lost. Save yourself some headaches and stay away from this brand

[@redgeciccone8218]

Samsung is worse, same thing, ice problem. Maytag is the best.

[@flynnfranklin1887]

Very upset 😡 check ✔ prices part 300.00 😡😡😡

[@renmo3974]

I just paid $631.35 to replace the compressor on a 17 month old LG craft ice fridge. Already had the motor replaced on the craft ice and had to write a mean email to get LG to pay for it because it was barely out of warranty. Last week both ice makers stopped working. LG repairman came yesterday and installed new compressor. He said LG was aware there was a problem with the compressor on my fridge and if they came across them they were to replace them for “free”; however the customer pays for labor. Is that crazy or what?. And i still have no ice. I’m giving it until noon tomorrow or I’m calling the repairman again. And when I called to get the appointment, I was transferred 5 times and was on the phone for 1 hr and 22 minutes before finally getting someone to help and make the appointment. I will never ever recommend LG anything to anyone. How ridiculous that this is happening to so many customers on practically new fridges. Do better LG. Do better. And get customer service reps who understand English and don’t give you the runaround.

[@MATTP545]

@renmo3974 sadly this is a very common experience from what I hear. Ours was in warranty so they covered labor as well but we lost about 400 dollars worth of food which we didn't get reimbursed for. Their products are junk that they pretty up to fool people to buy. I haven't bought a single lg product since.

[@debrarizor6860]

Thank you. You saved me a service call. I checked lot of other video's but none were as good to tell me how to fix the ice cubes not coming out of the chute except for yours.

[@punkem733]

I have this exact fridge, and not only is craft ice not working, but now the top icemaker stopped. The ice tray is flexed upside down as if it just dumped a load of ice, but it's stuck in that position. The test button doesn't work. When the test button is pressed it gives me a single tone, and nothing. No error codes showing

[@edkendall6522]

Thanks for this clear and informative video. It helped me to get our ice maker working again.

[@MRSAREMH]

This is a great video. My question, what if the actual ice tray (or mechanism) responsible for flipping the ice tray is not working. What I have to do is go I , take the ice container out, hit the test button, put the ice container back in so it can catch the ice. Any suggestions or troubleshooting tips would be greatly appreciated.

[@LGUSA]

Hi, Reem. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include the phone number associated with your account. Thanks! ^John

[@christianescalera9485]

I have the exact problem. Did you manage to fix the problem?

[@rolac6109]

What about grease it when it makes a lot of noise?

[@qhopkins]

@@LGUSA same here. Everything works but the ice tray won’t dispense on its own. I have to push the test button to get ice from the ice tray and into the bucket.

[@Spiff99]

@@qhopkins Know this was awhile back, but assuming you got it fixed, what was the solution? Ours is doing the exact same.

[@JuanCarlos-jx4xf]

But you didn't say if there was no noise to the auger motor then what is that. Mine is not dispensing ice or water and i don't hear a noise, what can it be?

[@jermailleferguson5514]

This was the most detailed and helpful video about any subject that actually worked. Thanks to this guy !

[@LGUSA]

Thank you for your feedback on this. We are glad to assist you. -Renzo.

[@bigpower7777]

Appreciate any advice toward this issue. Ice cubes are forming in its tray for top door dispenser and bottom freezer tray, but it’s not automatically dropping them into the bucket. What could it be? If I press the reset button it drops them in, but it’ll go back to the same where it forms and won’t drop.

[@gradgirl2030]

Same problem replaced ice maker twice still not dumping ice

[@Vahex4]

Same did you fix this at all

[@bigpower7777]

@@Vahex4 unplugged the refrigerator for about 5-10min then connected it back. It’s been good since. 😎

[@elly91110]

Here is my problem that this video doesn't cover. The ice-making mechanism doesn't put the ice in the bucket. It's just sitting there. Anyone run into that problem. I tried turning the on/off switch, which makes it make a nice and an attempt to turn/adjust, but nothing further. I removed all the ice cubes from the tray by hand, which was a pain to do given the little space there is to stick your fingers in (that's what she said), thinking maybe something froze there. The ice tray was refilled and made ice but doesn't want to put it in the bucket. Any advice?

[@sinapeak]

I’m having the same issue, we press the test button and it will drop the ice but it won’t do it automatically.

[@russellstewart5414]

Check to see if the paddle that shuts off the ice maker is tripped or blocked on maybe cracked and it won’t cycle through if that paddle is not working properly,

[@ripjones5294]

The problem I have is that the in-door icemaker has failed, after 18 moths. I see that the replacement is not that hard, so I will order the part, and replace. However, if I have to revisit this same issue 18 moths from now, the major appliances that I replaced with LG products, will not get replaced with LG products, the next time.

[@merccat67]

Brand new LG and have ice clumping. It’s neither of the described scenarios though, for me it clumps on the sides. So it dispenses ice down the middle until the side clumps to the top where it stops making ice thinking it is full. Maybe we just don’t use ice frequently enough but I prefer the system that has an auger the entire length of the bucket to always keep things stirred up.

[@LGUSA]

Hello. Thank you for letting us know about the issue with your refrigerator. We'd like to help you. Please send us a direct message with your refrigerator's model and serial number through Facebook or X @LGUSSupport. This allows us to send back-and-forth messages to you. Meanwhile, for immediate tips on addressing common issues, we invite you to check out our troubleshooting guide at this link: www.lg.com/us/support/help-library/lg-refrigerator-why-does-my-ice-maker-not-dispense-ice---1337887751125. We look forward to hearing from you and resolving this promptly. ^Con

[@williamsmisek642]

Had to replace the ice maker in an LG with a slim maker in the left door. It makes ice but just won't dump it.

[@grahamjarman]

same as me, mine is clogged w layers of ice

[@torsutton9641]

Does the tray stop rotating half-way?

[@rosedonato9419]

@@torsutton9641 yes mine does. Did u fix yours?

[@1schmed1]

Did you even mention if the motor is not working at all?! I'm not hearing any noise and there's no movement from my auger. It's dead. What is that cause?! Did you not mention this, because I didn't hear you say a word about that. How can you go thru all this and not mention whether the motor is working or not?! If you did I apologize but, where's the mention?

[@DaniDreadnought]

Any updates?

[@louei.s]

same here. no motor sound and no light...

[@waynebendelow282]

​@@louei.sBad micro switch behind the dispenser Paddle.

[@thatdan]

Same here maybe this is his first time making a video

[@MoniquaWilliams]

😂

[@ModernDayCriminals]

Not sure why it was never addressed that the machine isn't making ice... like not sending water into the device, buckets are empty and paths are clear, power switch toggled many times... all I saw was talking about the bucket issues and door seals. My fridge is a year old and lives in a nice house hahaha.. still looking but gonna just breakdown and call the warranty service dude! First thing to go on any fridge is the ice maker.. well, if it has one. lol But it has been that way for ever. Now their just have far more electronics in the way to make it more complicated. :)

[@LGUSA]

Hi there. You may refer to this link for troubleshooting: www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice-CT10000021-1400773605181. -Charles

[@MamaDee249]

Thank you for the info … my ice maker is working fine now 🎉

[@redgeciccone8218]

Decrease the water line pressure, this has caused problems in the past and has caused the ice pack to overflow and cause chunks of ice that are not uniform, that's why it blocks. Remember that water pressure is important.

[@qhopkins]

We found out that there was a recall. LG sent out a tech and he replaced the part. It wasn’t the ice maker but the refrigerator temperature was not getting cold enough. We haven’t had a problem since that time.

[@LGUSA]

Hey there! We're so glad to hear your repair went smoothly, and you are back to enjoying your LG fridge. ^Gaby

[@michellmiddleton1952]

Life saver! Water was flooding my kitchen!

[@LGUSA]

Hey there Michell! We're glad to hear that the KZbin video was able to help keep the ice maker from flooding your floor and keeping it inside its ice bin. If you ever need anything, please feel free to reach out to us on social media at @LGUSSupport, and we'll be ready to help! *Josh

[@captainron7904]

i have replaced the entire auger and ice maker portion going on twice makes ice fine but auger motor does not engage even empty the flapper opens but no ice will dispense. the first unit i bought lasted maybe a month and a half. now i am replacing it again. what would cause the auger motor to go bad that quickly ????????

[@brendagreer2292]

On another video I saw that you had to make sure the metal piece behind the ice bin has to go into the plastic on the back of the bin. We didn’t know and thought it was just to hold the bin in. It isn’t. It works the auger.

[@Brainpasta]

My microswitch for the door dispenser actuator arm is failed is there a way to open the housing to get to it?

[@earnie219]

Me too. Hello LG USA......

[@J.milaman]

on point, Thank you

[@jimplace]

The nozzle that feeds water to the ice unit appears to have a bunch of hard water scale. I think it's preventing the unit from receiving water. How to clean the nozzle?

[@LGUSA]

Hey, Jim! We would love for you to experience the ease of pouring a glass of water, and we would be more than happy to assist you with this. Please take a moment to check out this link on how to resolve any issues with the dispenser: www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-dispenser-issues-CT10000021-20150177934291. ^Anthony

[@robbaggett1127]

I have this model with the glass door on the right and it has been terrible at producing ice from day one. Currently it produces enough to fill five glasses half full of ice a day at best and it is only about 5 years old. Right this moment the tray is full of ice and it will not dump it.

[@LGUSA]

Hi there! Summer is here, and ice is a crucial element during this season! Let's get this issue taken care of! Are you experiencing error codes? Please check the beta gaskets (as mentioned on the 3-minute 20-second mark of the video). If these gaskets are torn, this will cause your ice to clump up which would cause dispensing issues. Also, please check the gaskets on the refrigerator door for damage and/or wear and tear. A faulty refrigerator door gasket wouldn't seal out room temperature air effectively and would cause ice clumping and dispensing issues. If the clumping occurs only at the top of the bucket, your ice maker might be overfilling and dripping water on the ice. If the clumping is only at the bottom of the bucket and the top is loose, there may be an issue with the flapper that releases ice when you request it. Please send us a private message on social media (@LGUSSupport) with your phone, model, & serial numbers. We'd like to have a closer look! ^Chris

[@deborahberry2965]

He's awesome!!!!!!

[@MacAutomationTips]

This is sad. We bought a LG and in less than four months we already have a problem with the ice maker. Damn shame. The water is not dispensing in the tray. This refrigerator is poorly made. This man spends 10 minutes explaining all kinds of problems. Total waist of money.

[@thefreedomaffect5131]

Great! Now get to the meat and tators. How does the crusher assembly blades go back togeather. My entire internal assembly fell apart. The screw came out.

[@violetpotter1111]

Super helpful. We’ll see if we get ice today. 😁

[@southlanfilmsusa]

my problem is that the ice is making but not dumping into the bucket, it's stuck in the maker iteself and will not dump

[@LGUSA]

Hi there! We truly appreciate you reaching out to us. It's our priority to ensure that you receive the proper support to get your ice maker functioning again. Could you let us know if you've tried any troubleshooting steps beyond those mentioned in our video? Your response will help us better help you out. ^Anthony

[@jasonschelte6551]

Hello, good video, but it did not touch on my issue. The motor is running, the Ice bucket turns, when I reset the ice maker you can hear that it is trying to load water into the ice tray, but there is no water. Now water comes out of the normal water dispenser on the outside of the fridge so I don't think it is a water pressure issue. It must be whatever diverts the water to the ice maker. Is this a simple fix or do you have a video that shows this?

[@LGUSA]

Hi Jason. If you need assistance, please reach out to our support team on FB or Twitter (LGUSSUPPORT). We do not have customer service on KZbin. Thanks! ^Emma

[@toogiethompson4922]

HOW DO I REMOVE ICE/WATER DISPENCER OUTSIDE COVER DOES IT JUST POP OUT? SHOW ME HOW...

[@zecoedit1]

Thank you so much, this video helped me to get back my icemaker to work ❤

[@LGUSA]

Hi, there! We're glad that the video has been of help to your icemaker concern. Thank you for letting us know of this. Have a great day ahead. -Cazz

[@patriciawalls8933]

We are so frustrated as we have purchased and returned the same French door fridge in the last 6 months. Both fridges will not dispense ice and we have tried all the online tricks that have been given. We have well water and have a reverse osmosis system on one tap in the kitchen. I believe this might be the problem but that was never revealed when we purchased the fridge. What can we do about this problem, please?

[@LGUSA]

Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message. Thank you. *Leah

[@patriciawalls8933]

@@LGUSA , how do I send you a private message? Also I should let you know there are NO LG repairmen in our area according to the store we bought the fridges from. I know Costco also sells them in our area so that is a huge problem!

[@LGUSA]

Hi, yes if you can send us a private message through Facebook or Twitter. Thank you so much. *Leah

[@LGUSA]

Hello! I'm passing by to check up on your case. Just a quick recap, You've reached out to us regarding your LG fridge that need assistance with. Do you still need assistance? If so, let us know if there is anything that we can do for you. *Leah

[@LGUSA]

We have not received any response from you. We assume that your concern has been resolved. For now, I will go ahead and end our session. Should you have any other questions or concerns, please feel free to reach out again, and we'll be happy to assist. Have a great day. *Leah

[@gk9417]

I was going to buy LG but not now Thanks ✌️👍🇨🇦

[@toogiethompson4922]

MY LG FRIG LFXS26973S CONTINUOUS RUNS WATER/ICE UNTIL I TURN LOCK ON POSITION. INTERMITTENTLY THIS HAPPENS LIKE NOW IT WORKS FINE WITH LOCK OFF THERE'S NOTHING RUNNING OUT.

[@vupham880]

All so if you use after market cheap generic filter it won’t generate ice due to low pressure

[@vupham880]

I have replaced the filter with LG water filter then it generates ice again. Look for cube sizes. Small cubes from low pressure

[@ThatsMyBlackOpinion]

Very informative! Thank you! I subscribed to this channel because of you!

[@justinrendon4692]

What if the ice tray isn't dumping the ice. The tray fills and freezes but when it starts rotating to dump it gets stuck. When I reset it it dumps fine. I replaced the tray unit and it still gets stuck

[@LGUSASupport]

Hey Justin. We're here to support you and help you have the best experience possible. Let's try the steps in this video to help get the ice to dump into the tray: kzbin.info/www/bejne/g2i8iHSkqap1gqc. Please let us know if these steps help. ^ Diego

[@sidedish4279]

You da man! Thanks

[@pabloabreujr3770]

Ice maker dispenses ice however; it is not dumping ice into the container. I replaced the ice maker and still it only dumps the ice once I press the reset button. Any suggestions?

[@bobfrasure8436]

Good video, it helped, however I'd settle for an LG that doesn't need a compressor repair every 1-2 years.

[@harlanw5809]

I had to listen to these "tips" over 10 mins., in which touch on nothing unique to my problem? My LG still doesn't dispense ice! I do know it's somehow related to the ice auger motor. Whether it's a power related issue or a bad motor. So, these tips are for people who don't want to delve into exploring the more technical side of repairs. Geez. Guess I'll keep on keepin' on, exploring and learning!

[@LGUSA]

Hello there! Thanks for taking the time to share your concern. We'd be more than happy to look into this. Please check this link where you can assess your unit using the link: kzbin.info/www/bejne/eai9kJWjg8eXd9k If the issue persists, please send us a private message on social media @LGUSSupport. -Junel

[@sailorman8590]

The guy looked like he was going to pass out during the video. He needs to take care of his health first!

[@4811king]

Wow. You just saved me $185.

[@evboatconversion.electricboat]

Well done

[@LGUSASupport]

We're glad we could help! #LifesGood ~TammyJo

[@Oregon197]

My ice maker in my LG fills with water makes the ice cubes it doesn't want to drop them and the ice bucket I am not finding any help on this matter I have called LG many times in the last few days and have pressed this reset button over and over and then there's a little tiny circle in the button and now they're telling me to put a paper clip up in the circle and hold it for 5 seconds and I've done that a few times too nothing's working!!

[@peterchang5789]

Have you resolved the issue? I'm having the exact same issue, and it's out of warranty

[@SearchForTruth1111]

You didn’t cover what happens when you can’t get the ice bucket out 😢

[@c3dmf4s]

My ice maker does not turn to dump the ice now. I can manually push the button and it will go but what a pain. Only 2 Years old.

[@LGUSA]

We appreciate you for sharing your feedback with us! We value the significance of your ice maker experience, and we assure you that we are committed to helping you regain the best quality of life possible. To reach out to us privately, please send a message on Facebook or X using @LGUSSupport. Alternatively, you can engage in a Live Chat on this link: lg-chatbot.com/web/us?locale=en_US ^Anthony.

[@favorites1902]

Have L G refrigerator that will not dispense ice. Ice remains in bucket but will not dispense through door.

[@LGUSA]

Hi, Bill. Thank you for bringing this to our attention. We understand how the dispenser issue must have been concerning for you. You may visit this link for general troubleshooting: www.lg.com/us/support/help-library/lg-refrigerator-why-does-my-ice-maker-not-dispense-ice-CT10000021-1337887751125#:~:text=Frequent%20use%20of%20crushed%20ice,Repair%20page%20to%20schedule%20service. Should you need further assistance, please send us a private message with your unit's model and serial numbers. -Cazz

[@ThePipa07]

I replaced the auger motor and no ice come out what i found out is the connectors was getting water inside so i clean out the connectors and applied water proof silicone and electrical tape waterproof

[@LGUSA]

Thank you for reaching out! We appreciate you taking the time to troubleshoot your ice maker. To help us investigate further, please send us a private message on social media @LGUSSupport with your contact details. We're here to assist you and ensure your appliance performs at its best! ^Anthony

[@michaelvillegas6716]

Thanks saved me $$$ fixed my problem I've had for a month

[@marianwarner1335]

I have locked the ice maker

[@LGUSASupport]

Hey Marian. If you're seeing a lock on your fridge or the code CL, it means that the child lock function is activated. TO deactivate just follow these easy steps: www.lg.com/levant_en/support/product-help/CT20158016-20151932430040. Let us know if this works for you. ^ Diego

[@gingerbrocato908]

After ice is made it won't drop it

[@gingerbrocato908]

It is a lf french door

[@gingerbrocato908]

LG

[@LGUSA]

Hi there! Let's get your ice maker working again. Do you see any error code on the control panel? If not, check to make sure the Child Lock is not engaged. You can do this by following these steps: www.lg.com/us/support/help-library/lg-refrigerator-why-does-my-ice-maker-not-dispense-ice--1337887751125#:~:text=Take%20a%20damp%20cloth%20and,page%20to%20schedule%20a%20repair. If you still need assistance, please reach out to us on social media @LGUSSupport. ~Ave

[@jbaar1493]

my water wont freeze?

[@filipvernica258]

Thank you that motor doesn’t turn along

[@LGUSA]

Hello there. We have carefully reviewed your feedback, and we are eager to gain a thorough understanding of your concern in order to provide assistance. To do so, you can always send us a private message at Facebook or Twitter (X) using the handle @LGUSSupport, elaborating on the issue and the product details of your unit. We're here to assist you! -Shae

[@bonnieikamas1201]

I can’t get the ice box out…

[@stanleygodin3345]

lift up slightly then pull back from top.

[@bonnieikamas1201]

@@stanleygodin3345 , it was firmly frozen in. My (much stronger) son got it out and it’s working great now!

[@graciachavez5206]

This video was very helpful to me! Many thanks!

[@appletech6326]

I’m getting ice but not water, the ice maker works perfectly fine just the water dispenser isn’t working

[@LGUSA]

Hey there! It is possible that there is a straightforward solution to this issue, such as a clogged water filter. If you have already attempted some basic problem-solving steps and are still experiencing difficulties, we will need to investigate further. Kindly send us a private message containing your contact details, as well as the model and serial number of the refrigerator. Our team is dedicated to resolving this matter for you. ~Rita

[@appletech6326]

@@LGUSA you think I need a new water filter?

[@LGUSA]

To address your concern properly, please send us a private message on our social media, and we'll work towards resolving your concern promptly. -Francine

[@casperaudi7476]

The owners manual is not in English it’s some other foreign language I even gave to my 11,12 year old to look for it No English LG Suck for sure we in America 🇺🇸 we speak English

[@LGUSA]

If you have any questions regarding your LG appliance, please reach out to our support team on FB or Twitter (LGUSSUPPORT) Thanks! ^Emma

[@pmurphy12667]

On the first 4 years on my $3500 Lag refrigerator the compressor has been replaced 3 times...evaporator 3 times amd 2 ice machines. Biggest piece of Korean junk!!! I freaking hate my LG refrigerator.

[@Justiceinabarrel]

Piece of junk, had to upgrade to a regular compressor because the supposedly energy efficient linear compressor they are bragging about was the new wave, only lasted when it was new about 1-2 years, that was replaced under warranty but the approved repair man was a total A$$, and I was polite as could be. Now twice in 2 years having ice problems, replaced the icemaker and it worked again for about a year or year and a half. Now I am dealing with it again. Bought a cheaper Samsung with an icemaker about the same time as I travel 6 month between locations and that is still going strong, but I'm sure Samsungs have issues too but this LG was the worst mid to hi end fridge I have ever bought. I also think the LG is now not as cold as it use to be after the warranty work, but I need to verify with a thermometer.

[@LGUSA]

Hello! Thank you for reaching out to us today. We want you to know that providing the best support care is what we strive for, and to find the best resolution to the issue with your LG Refrigerator. In order to better assist you, we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, and we'll be so excited to see what we can do to help. Thank you! ^Tanisha

[@NomsesiTauatsoala-ls8tj]

Guys are removeice bem now aim happy thes for adveysegus❤