ResMed....I Think I Found A BIG AirSense11 Problem 🫣

[@CPAPReviews]

Links 1. Heater System Error Survey Report - cpap.review/heater-error-report 2. Heater System Error Survey - cpap.review/heater-system-error-survey try.sleephq.com/ is my online cpap support community & cpap reporting platform. Master your therapy and improve your sleep with our powerful cloud-based platform. Create a FREE account today and download your detailed therapy report! Features Include - 1. High-resolution 'breath-by-breath' analysis - View every apnea and every breath in full detail. 2. Sleep Journal - Track how changes to device settings influence your sleep & therapy results. 3. Custom PDF reports - Detailed therapy reports complete with journal entries. 4. Therapy Trends - Monitor changes to your apnea control over time. 5. Support - Access to the SleepHQ Community Forum 6. Education - From CPAP novice to therapy PRO. Master your device and settings with the SleepHQ Academy course 7. Blood Oxygen, Heart Rate & Movement Data - Connect a SleepHQ O2 Ring to your account to view additional data sources and take your therapy to the next level. 8. Access to exclusive, member-only discounts on the latest and greatest CPAP gear And much more! SleepHQ O2 Ring - www.sleephq.com/o2-ring/ SleepHQ Magic Uploader - www.sleephq.com/magic-uploader/ Thanks for all the love & support! Uncle Nicko

[@ropro9817]

Wow, was surprised to see only 33 responses to the survey including mine! Start hitting that survey, CPAPReviews fans!

[@timothygallivan3650]

Hey Uncle Niko, I need major help. Been trying to contact you via email.

[@raffi5014]

I located the root cause of the persistent leak-it wasn't merely misalignment but rather slight wear on the hose . After replacing, the continual low-level leak indicated by the sleep data ceased entirely.

[@CPAPReviews]

Hey buddy, unfortunately i can't provide personal support. I've got a great forum with thousands of helpful cpap users at community.sleephq.com Cheers

[@timothygallivan3650]

@@CPAPReviews I actually switched respiratory therapists after 100 days of hell and have had three awesome nights in a row with my new machine and settings. Ahi 1.2 now!

[@joecutro7318]

With all my lamenting, I neglected to thank you for all you do for we CPAP users. Much appreciated! 👍🏼🙏

[@CPAPReviews]

I'm really glad you wrote this comment mate and you're welcome :)

[@ross549]

So glad I have my AirSense 10 and a backup 10 as well. It just chugs along….

[@devnull1313]

I had a bad leak problem for a half hour on my AirSAense 11 because the water reservoir was not seated flush (a human error), and it was impossible to see that with the naked eye. Powered on, air was blowing like wild from the border between tank and base unit. But the big heads-up that something was wrong was the awful noise - like a jet engine in the bedroom. People should become familiar with the noise level from their AirSense under normal, correct conditions. They will be able to troubleshoot faster than I was when a leak at the machine is a problem. Your vid demonstrated that by recording the air noise near the known fault. Nice.

[@CPAPReviews]

@DagwoodDogwoggle what's the issue with the chamber you're having? The 'design flaw'?

[@CPAPReviews]

Thanks for the info buddy

[@belindawenzel9415]

My first time putting the water tank on my Aircurve 11 did the same thing. Loud noise- very obvious it was leaking. After the first time, I more carefully seat the water tank and have had no more problems with that. However, I am still having massive leaks due to the climate hose connection being dislodged as mentioned in this video! I will try this temporary fix but I agree with others - this is a hardware problem not a software problem.

[@MGuldbrand]

Hi I have had mine for 3 weeks now and found out the hard way that the water tank should be closed rather swift. If I close mine very gently because I try to prevent spillage, then it will go into high leak mode and stop. To fix it I just open it 1 cm. and "slam" it in. Then the error is gone. Maybe the lips on the connector piece should have some water based lubrication to make a better seal?

[@knife-wieldingspidergod5059]

Some one needs to come up with a 3D printed bracket to hold the tube in place.

[@thebronzetoo]

ResMed should make a 90 degree elbow to retrofit these 11's and make it with the heat connection too. I just got a new AirSense 11 from the VA and tonight will be my first use of it.

[@wcbscout]

I use the 11 through VA also, it’s been a different adjustment to use the 11, it doesn’t function the same, for me I had to have higher pressure on my 11 as opposed to the airsense 10, I was minimum pressure 9.0 on the airsense 10, I have have to have it at minimum of 12.0 on the airsense 11, otherwise I feel like I’m suffocating.

[@rayshafer770]

The 11 works great for me and I've never had any of these leak issues.

[@CPAPReviews]

Glad to see the VA has switched from Philips to ResMed

[@thebronzetoo]

@@CPAPReviews I was surprised too!! I figured they'd try to give me a shitty Dreamstation2, of which I already have one from Phillips sitting in its unopened box!!

[@thebronzetoo]

So after using the Airsense 11 after a few nights, I like it. But the hose placement sucks (it should be on the top, like the Dreamstation 1) and the design of the water chamber is complete GARBAGE!! Who at Resmed thought it was a good idea to make one side of the water chamber lower than the other??? STUPID!!!

[@escanor9920]

I don't understand how most manufacturer are regressing these days with their new product instead of improving ! Why the hell didn't they keep the old 90 degrees elbow like on the Resmed 10 !? This straight tube at the rear of the resmed 11 doesn't make any sense !

[@AlexKasper]

The explanation I was given is water accumulated in a little area by the 90 deg elbow of the AS10, and that's why is straight on the AS11. I think the AS10 connection is superior. I just go back to a AS10 and returned a AS11 just after a week (mostly due to being noisier).

[@Stilltimeforchange]

Na, it was planned obselescence so that nobody could use their old ResMed 10 tubes on a new machine. They sell a lot more tubes that way, and can even claim it is “better”. I like my Resmed 11 for various reasons, but I’m really glad I have a Resmed 10 in the closet for a backup.

[@CPAPReviews]

I blame medical insurance for all this or 'the gravy train' as old mate Peter Farrell (founder of ResMed) put it in a podcast recently. It's put a cap on the prices, income is relatively fixed and as such the penny pinchers go to work to reduce costs to boost profitability / margins. That's my take anyway. You look at Apple and each year the iphone costs more, i feel that CPAP machines have been the same price for 15+ Years! The Gravy Train has destroyed this whole industry

[@michaeljohn7398]

Excellent Investigation and Logical Reasoning Uncle Nicko. You are amazing Mate. Thank you for keeping us Sane and being a Lightning Rod for Intelligent Discourse.😊. Cheers from Michael. Australia.

[@CPAPReviews]

Thank you mate, it's always great to read some messages of support from fellow Aussies. Cheers legend 🍻

[@simonhusseymusic]

Thank you for the wonderful content. In the middle of the cpap trial with a loan resmed 10…challenging! I have to decide on a machine to buy and this leak issue is incredibly informative. Love the channel and thanks for all your diligence in educating us all. So simple to follow 🙏

[@CPAPReviews]

Thank you for the lovely comment. Glad you're enjoying the education. Cheers

[@ronaldfranklin6122]

Great video but let’s think about this … if the hose truly leaks then the firmware software update would only overwrite the benchmarks to enable and allow the air leak from the hose to continue to operate but with air loss - if the hose leaks then the firmware update is just an effort to cover it up temporarily or until they can recall them the firmware is not causing the physical disconnection loss of air or air gap issue

[@joecutro7318]

Spot on. That's why I'm saying I'll believe the OTA fix when I see it. I'm actually hoping it's a hose design defect. At least that would be easier to remedy. Because I never use humidification, Resmed customer service advised to turn off humidification altogether as a short-term fix while they're sorting out the alleged firmware issue. One problem, I tried including the clinical menu, and I nor the DME provider can provide a way to turn it off without disabling the auto feature on the hose, so it's a useless workaround and amounts to more tail-chasing nonsense. 🙄🤷🏻‍♂️

[@sirenmuscle]

You would think they would test this before selling an inferior product..ugh

[@johns8596]

Im pretty convinced theyre all somewhat shitty products in one way or another. Unless someone found one with no issues.

[@joecutro7318]

​@@johns8596the Airsense 11 is taking crappy design and quality to a new Resmed level. Waiting for my Airsense 11 replacement as we speak

[@CPAPReviews]

@johns8596 you are correct!

[@johns8596]

@@CPAPReviews well, then that's an uncomfortable truth. 🙂

[@barryhogue5307]

All cpap is a duopoly. There are better methods, but they want money siphoned into cpap. There's no money in a device or procedure that can fix the problem when you can sell supplies for the rest of someone's life. Also, I've get to find any cpap e we uipment that looks like it's worth more than just a few dollars. And I understand it can really help, but am I the only one who is sick and tired of hearing "gold standard" everywhere like it should be a copyrighted marketing term?

[@nkdizon]

Hi! I'm a equipment specialist for a DME and we've been dealing with these heating issues for MONTHS! we've sent back so many machines since the season started to change last nov 2023. as one of the RT's in your vid commented, at first it came back with no issues found, but later on, about 50/50 of machines were replaced with new, others had PCB's and chassis assemblys replaced. We've had about 60% success rate with changing climate control mode to manual, but the tubing is an interesting find that we may look into for future cases. this has been a struggle to say the least. but thank you for your help and insight.

[@nkdizon]

Sorry to add as well. Regarding High Leak Detected messages. From the cases that i have encountered before, most of the fix had to do with re-inserting the chamber properly. i've come across this issue myself when i set patients up in the past, and it has worked well many times.

[@CPAPReviews]

@nkdizon thanks for all that great info mate! I can't imagine it's been much fun dealing with all the Philips drama and now this. Cheers

[@Resist4]

I just picked up my new AirSense11 today. My 7 year old AirSense10 has the motor life warning. Thanks to this video I told and showed my DME people the cause of this issue. Their patients have had this issue and everyone was stumped. The supervisor took pictures and will be contacting ResMed about it. Thank you for reporting it and the solution so I could help others too.

[@carlopennone8493]

Good day mate. Thank you very much for everything.

[@CPAPReviews]

No problem 👍

[@sun-protectionprojects2946]

Hey, Uncle Nikko! To solve your leak problem with the hose connection, just refer everyone to the wall-mounted holder for the unit you recommended a few months ago. I bought it as soon as I saw your video, and I have never looked back. That wall-mounted holder has a U-shaped "hook" that holds the hose in a secure fixed position, such that the hose cannot move at all from the connection at the unit to that hook holder. From the hook to wherever you are sleeping, you can move around however much you want, because the hose will only move from your face to the hook holder (there is never enough tension to dislodge the hose from the hook holder and thereby pull the hose from its connection at the unit). Hope this helps. All the best.

[@CPAPReviews]

Thanks mate, yeah there's probably a few little 'bandaid' solutions for the problem as there seems to be for other issues with this device. I guess for me it's disappointing that after 30 years making these air pumps we still have to find work arounds for poor designs.

[@sun-protectionprojects2946]

@CPAPReviews Wow! It is a special privilege to receive your response as I so appreciate your channel and commentary. I could not agree with you more. I am in Canada. I used a Dreamstation and absolutely loved it (I didn't know about the recall until it was too late and after it damaged my nose for a long time with watery blisters -- once the foam disintigrated it was okay again -- jeesh!). The design and function of that unit was otherwise outstanding, though. Upgraded to a Resmed 11 and quite pleased, but I have observed the same problems as you in your various broadcasts. Also, ever since using this unit, I seem fairly often to sleep with my mouth open for some reason whereas I never did that before (wake up with a parched mouth and throat). Why, oh why, can't this industry make practical, reliable, high-quality, long-lasting, and well-designed units (like ones with water tanks that are easy and quick to fill) for something as important as sleep?!?! Keep up your fantastic shows, Uncle Nikko, and thank you for caring.

[@michaeljohn7398]

Sounds like an excellent idea 💡, 😁

[@NitrooCS]

Hey man! Unrelated to this particular video, but just wanted to say ive been watching your videos for a couple of months since I suspected I had OSA. AHI was over 90, with at times events happening every 20 seconds for up to an hour. Was always sleeping for 10-12 hours, through my alarms, never been able to sleep with a partner due to my raging snoring, felt hungover 24/7 with throbbing headaches. Thanks to all your useful information and brilliant tips, my first night on CPAP last night and i managed 7 hours with just one wake, and an AHI of 2.0. No lying in bed debilitated upon waking up, no chugging painkillers to ease the headaches, i feel unbelievable. Keep up the good work man. Forever greatful for the amount of information on your channel

[@CPAPReviews]

Welcome bro

[@bruceweight7319]

Thank you! I have had this happen and usually it is after I fill the tank and i first put the mask on: and it won't start when I breathe in that first breath. I have usually re insert the water tub and re-start it. I probably grab the hose fitting and it resets the fitting. I have never noticed a warning message, Probably my biggest gripe about the 11 is the small air filter. When I first saw it I said you gotta be kidding. I always get a warning if i go over the two suggested weeks. I worked in equipment maintenance for many years. Air, or rather vacuum pumps way overheat if you starve them at all for air! If you notice the machines are rated for a maximum of 8500 feet elevation. If you starve the pump at all; and let's say you're like me at 4,500 feet. You will quickly take the machine above its rated altitude and it will overheat the turbine. The s9 and the s 10 have a way better size air filter. I asked my supplier to get me a new hose fitting on the rear of my machine as it mates with the water tank with a silicone surface which flattens out over time. I got an I don't know what that fitting is when i asked the question. So maybe that needs to be a standard replacement part with the tank.

[@carstars]

Cost cutting leads to failure then product goodwill is trashed.

[@dougburton001]

Thanks for bringing this up Nick. Super important info. With that said, this should not be a difficult issue to manage. As you said, simply position the unit so the tube can extend freely and directly back from the unit before bending towards the bed. I get that some people might have their unit a bit further away causing them to stretch their tube to it's full length, thus creating the lateral pressure but it should be fairly easy to adjust furniture and such to adjust. Absolutely ResMed should fix this but now that (thanks to you) everyone knows about the problem it should be an easy fix.

[@CPAPReviews]

I agree mate. It will be interesting to see the fix. Cheers

[@sharon94503]

I'm not only a 1st time CPAP user (hate it) and finding it difficult to get use to, but I'm familiar enough with some machines as my late mother used a Respironincs. I suffer from several joint/tendon issues with a hip and have been a back sleeper for a few years, and switch to my left side in the night - I'm finding it virtually impossible to sleep AND it pulls on the static heated tube tube. What a stupid change for ResMed to make. It's akin to a fused ankle, yet being expected to walk.

[@ropro9817]

Lol, of course, Resmed reps would claim that an OTC update will fix it. A hardware recall would cost them millions. 😆 Brilliant content as always, uncle Nico! 🙇

[@CPAPReviews]

a few people have emailed me and said it's a pcb issue. Thank you for the support

[@JeanPierreWhite]

A firmware update for a hardwae issue can only involve one thing. Eliminate the error message. Problem "solved" lol.

[@jacobheinz8236]

Hey Nicki, thanks heaps for your persistent follow reviews and updates for this A11. I have been thinking of ‘upgrading ‘ my A10 to an Auto A11. After listening and SEEING the flaws eg (1) the tiny weeny motor inside compared to what’s in the A10 (2) the tube attachment clicking off that easily (3) the switching off in the dead of night…I’m really reluctant to part with my hard earned savings. I will probably have to tonight it out with my basic A10 and wait for a future A12, one with not just ‘AirSense’ but also ‘CommonSense’ ! The rom of the tiny weeny motor reminds me of the scooters on our streets, underpowered scooters with a lawn mover engine, you know what I mean. All the additional sponges for noise dampening will likely be another of your new videos => decaying sponges sucked into tubings, mask and you guess it, your Lungs 🫁!😱

[@CPAPReviews]

It's a hard call mate!

[@chunkironchest]

Thank you for your channel! Huge service to cpap users and potential users.

[@NotMyActualName_]

Short of designing a better connector for the tube, the most immediate fix for this is probably some sort of bracket that you can loop the hose around to act as strain relief.

[@JohnnyBoy-v2j]

G’day Nicko. Ditto on heating system error. My ResMed AirSense 11 which is new to me March 6 2024 and I’ve had no less than 4 incidents of Heating System error. I’ve not had a leak but I do notice I can fix the error by removing and reinserting the tube. But I can assure you I’ve always inserted the tube as instructed by my provider! The issue I have the error message only occurs after I’ve endured a night’s time of cold dry cpap therapy. I’ve not had high leakage except what I’ve noticed through my mask. PS. Thank you so much for bringing this issue to our attention-I thought I was doing something incorrectly. 🙏

[@CPAPReviews]

Thank you for the information! Much appreciated

[@sasaa8136]

Legend bloke, thankyou heaps, being new to this stuff I have been watching your channel but am still going to go with the “11” purely for the technology good or bad. I was going to get the F&P Sleepsense but in 3/4yrs itwould be so far outdated

[@CPAPReviews]

fair call buddy, appreciate the support

[@jawarholol4651]

Yes! I've been getting constant liters/minute leaking but my seal has been great! Gonna turn my machine around and put a chevron of tape on to secure the line. Hopefully that'll help.

[@CPAPReviews]

Are you a sleephq member mate? If you are can you add me to your account via www.sleephq.com/connect/nicko cheers

[@markfoster2833]

Thank you for posting this, I was just getting ready to buy an 11. I think I will replace my 10 with a new 10.

[@CPAPReviews]

No problem 👍

[@pobpitts]

Thanks for this I'm definitely going with Lowenstein 👍

[@CPAPReviews]

Have fun!

[@knife-wieldingspidergod5059]

And I just bought an AirSense 11! I wonder if the standard tube is not affected by this defect.

[@marlenekozlowski4518]

I use the slimline tubing & have not had a problem.

[@knife-wieldingspidergod5059]

@@marlenekozlowski4518 Thanks so only heated tubing has this issue and with the leakage?

[@Capt-Intrepid]

This is one of the many reasons I still use my Resmed S9.

[@brendanbarker2095]

I still use my s9 even though it says the motor has exceeded its life span. Works fine.

[@petkuscinta9797]

Yes it is easy to pop. Something to watch out for

[@NameyNames]

Nice discovery! While I haven't encountered the "heater system error", I've had odd consistent small leaks (seen with OSCAR) so I'll definitely take a look at the tubing connection now!

[@jimcollins1922]

I did my own test on the tube and found that if I lightly pressed on the left side of the tube where it was connected to the air sense 11 that it easily moved as you demonstrated. If I pressed on the right side of the tube there was no movement. It sure looks to me that at least here in the States that the FDA should be investigating this. It is clearly a design flaw and can lead to a number of issues with leaking and possibly even shutting the air sense 11 off during therapy.

[@CPAPReviews]

I've found out that it's an outlet design flaw and for some devices it's worse than others

[@JeanPierreWhite]

@@CPAPReviews If that turns out to be true they Resmed should be able to redesign the outlet and ship replacement outlets for affected machines. A relatively cheap fix since the outlet comes out relatively easily for cleaning.

[@clivegaunt1230]

Awesome information Nicko thank you

[@CPAPReviews]

Thank you my Canadian friend

[@kenburt8938]

Thanks Nick. I've not had the leak issue. Have wondered how long the piece the hose attaches to lasts. So far have not found a way to replace the piece. The one concern I've had for the eleven I've been using over 2 years trying to prevent the hose from pulling against the piece/machine.

[@edmundarseneau651]

Had the same problem on the leak with the RezMed 11. Its at the Tubing. Minneapolis MN

[@brianmccarthy1322]

I own the Airsense 10 and the AirMini. I havent had any issues with these devices and based on their performance I would have recommended Resmed. The Airsense 11 was designed to address which issue(s)? Was it the outdated cell card and the constant desire these days to celebrate change for the sake of change? If I had to purchase a new machine today I would go for the Airsense 10 card to cloud. After 5 years who needs monitoring by a third party. I can read and understand the data myself. Thanks again for your great channel. Keep up the good work.

[@MrNorcal81]

No error messages but I did see some of the pulling on the hose in its insertion mount which goes to my bed via a double hook holder that I got on Amazon which is attached to my headboard. The larger bottom hook is for the hose itself and the smaller top hook is usually for hanging up the mask. After seeing this I used the hooks to make a reverse loop with the hose then going to the bed. Fortunately the hose with my F40 mask's attaching hose is long enough to cover my sleep area. It relieved enough pressure on the hose in its CPAP mount so that it's pretty stable.

[@OurDee]

Good day mate!

[@CPAPReviews]

G'day Maaaattttteeee 😜

[@papabear562]

Great video! One would think that Resmed would find a way to add an elbow to the back of the AirSense 11 so that leak wouldn't occur. Tell you what, I'm so glad I hung onto my AirSense 10 after all these years. It's older, and it has the 3G modem which means it can't communicate with any networks, but it seems to be the best running unit out there. If Redmed would make a 4G modem for it, or a way for it to communicate with my home network, I would never part with it.

[@belindawenzel9415]

The climate hose leak issue also applies to the Aircurve 11 vauto machine. I am going to try your fix, but I am also adding tape to the hose because the hose is still easily dislodged even when facing away from me as you described. I sent a copy of your YT video to my Medical Service Company CUSTOMER SERVICE CONTACT.

[@bebaker]

The feedback from the Canadian RT is alarming. The “update” is, in my opinion, going to be an effort to dumb down the machine’s response to leaks so it won’t shut down via auto stop. This is probably due to the inability to get a newly designed hose together in an expeditious manner. I hope it works for the sake of the CPAPer’s out there. ResMed should consider moving that hose to the front of the machine so the consumer gets the desired results they expect, a simple and effective machine that blows air as prescribed. Removing the swivel on the rear of the machine is a cost cutting effort to maximize the use of their hoses and all the while, ensuring the inferiority of the hose.

[@FutureSystem738]

Thanks- I have a funny feeling this is affecting my wife’s machine too. Will have to investigate further.

[@CPAPReviews]

Good luck! Report back later

[@heywoodjablome5630]

Duct tape to secure the tubing to the connector?

[@CPAPReviews]

Yeah might be a win mate, i'll have a play with it. Cheers

[@l214laus]

Duct tape glue can get rather tacky when heated like it might with the heated tube. Wurth Australia, and I'm not sure if Wurth is an international company or not, make an excellent tape which I used in the past 12 months when the tube connection leaked up near where the face mask hose joins the main long tube. Their Polyester fleece adhesive tape, ADHTPE-FLC/PES-BLACK-19MMX10M, Art.-no. 0771100219, EAN 4049557853987. They have two very similar tapes, the fleecy feeling tape is what I have used.

[@heywoodjablome5630]

@@CPAPReviews you're welcome. Just a thought.

[@njcanuck]

The concern is that you need to take the hose off weekly for cleaning. Might become a sticky mess but maybe with small pieces it would be okay. I'm going to experiment with pieces of velcro wrapped around the width of the machine and something to hold it laterally.

[@iSheree]

On Night 26 with my brand new Resmed Airsense 11 machine as a new CPAP user following all instructions on usage, cleaning etc exactly how Resmed says to do it, I have this error. I have been having issues with rainout etc despite having a heated hose and a hose cover, have even tried setting humidity to the lowest possible and tube to highest temp possible. I even took my hose into the Resmed store the first week and they said the hose was working. Now I have noticed this error for the first time but it might have been happening all this time. Really unimpressed.

[@cathydartnall810]

This just happened to me. They replaced my machine with one that was “barely used”. It’s working fine . I thought I was the only one.

[@CPAPReviews]

Thanks for the heads up! If you have a spare moment can you please complete the short survey - cpap.review/heater-system-error-survey . Much appreciated!

[@pufthemajicdragon]

So I don't use the auto-off feature because it shuts off too quickly and I don't like having to restart the ramp if I get up in the middle of the night just to use the bathroom. I also like to let the machine run full bore for a few minutes when I take the mask off in the morning just to air out the line from any condensation. Occasionally I've forgotten about it and left the machine running all day long. I've never received the heater warning. What's more, even when I leave the machine running and the humidifier tank runs dry, there is no safety shutoff to turn off the heater. I'm not sure if this lack of heater shutoff is new since the April firmware update, but it presents a significant fire hazard. I have a feeling that maybe ResMed "fixed" the leaky hose connection problem by just turning off the safety feature entirely. I've hooked my 11 up to a smart outlet with a monitor to alert me if I forget about it again, with the ability to remotely or automatically cut power before the heated hose catches fire. Auto-Off would be preferable, but since I can't configure it with something like a 10 minute delay my smart outlet will have to take over.

[@nomadsolos]

The cure = Go back to the Aiirsense 10 design... Solves a lot of problems. I am so glad I am on bi level and got the Aircurve 10 as my replacement which was also the Aircurve 10 . Not having any leaks and the ClimateLine works great.

[@NearbyCactus]

Wow! The responsible thing for Resmed to do is fix the hose & then do a recall on the hose to replace the ones they have sold. The firmware thing is just to make the unit less sensitive to their crappy product.

[@kf6548]

I've had an issue with my AirSense 11 for 2 years which has never been resolved. It sounds like Darth Vader when I breath. Not just a little either. It is loud. I sent it back for repair and there was no change. I replaced the outlet and the tank - still a problem. That silicone seal that makes contact at the opening for the air to come out just doesn't do it's job. I've tried everything. I can't understand why most people say that theirs is silent, yet mine is quite loud. Nobody has an answer for me. I guess I'll have to wait 3 years until my insurance pays for a new one.

[@gbkworf]

For about 50 cents you can go to any home improvement store like Home Depot in the sates and get a 90 degree PVC connector and stick it in the back of the machine and attach your hose.

[@thesender6793]

Do you have a link to any sort of jumper wire to plug in the hose heater? That’s my problem with a simple PVC elbow. If I didn’t need the heated hose, it wouldn’t be an issue.

[@gbkworf]

@@thesender6793 I do not. I do not use a heated hose. Do the wires run the entire length of the hose??

[@albertlanger2339]

In my last purchase, I got the 10 deliberately because it works. Glad now I chose to source what is left of them.

[@njcanuck]

I have my hose wrapped around the back of my large side lamp, a small carabiner clip on the hose, and a bungee cord with dollar store S hook around the lamp to hold the hose there. Keeps it pointing straight out of the machine. For the movement, I'm thinking 2 velcro strips wrapped on either side around the machine and maybe some more to hold it laterally. Undo lateral strip for hose cleaning. Easier than duct tape. Unfortunately I can't travel with my big lamp 😂😢.

[@CPower-kc8gu]

Another reason why I want my spouse to get the ResMed 10. BTW, nice guns! 💪

[@e-spy]

Interesting, thank you! My sister has a different thing and says it changed her life. I never got that. absolutely no difference, other than the PIA of using it. Every single day, leak issue. I tightened the mask until it caused bruises. I finally gave up. Maybe it's not me.

[@brichter4669]

I am curious that this Resmed error message using the Climate Air tubing may have increased my leak rate. I've had my AirSense 11 for 18 months. Had the AirSense 10 prior for about 6 years. Used the Climate Air tubing with both CPAPs. I used the Resmed P10 mask for several years and noticed my leak rate on the daily reports seemed to be high. Saw a video about a year ago for the Brevida pillow mask and decided to buy it. It made a huge difference in reducing my leak rate. Leak rates have been minimal to none. Recently, I noticed my leak rates have increased significantly. Reviewed the past 4 months reports and saw the leak rate jumped in Feb. Haven't changed anything and have not seen the error message on my CPAP. My tube setting is 74°, humidity of 3. The tubing is secure and does not twist from side to side. Headgear, tubing and pillow mask are good. Could Resmed have changed the algorithm around the Feb timeframe?

[@fishon1073]

This has happened to me but not during the night. It happens when I first start and the noise of air rushing out is very obvious....It has woken my wife up when I turn it on late at night. I firmly push the hose in or the humidifier tank and all works well. So far no issues.

[@davidschweikhart459]

Hello. I am due for a new CPAP machine, just waiting for the visit with a Pulmonologist to satisfy my insurance co. After listening to CPAP Reviews and others, and verifying that I was to be sent a new Airsense11, with all it's problems, I WILL be requesting a New Airsense 10. My Airsense 10 has NEVER given me any problems, and it looks to be so much easier to use, why would I put myself through all the hassle of the Airsense 11. Thank you very much for your reviews. David from Florida.

[@RevvyTone]

Oh wow, I've had the leak error happen twice in the last 6 weeks or so. But I thought I just wasn't putting the hose back in all the way- I rinse my hose and mask every morning, hang it and let it air dry all day and then plug everything back in at bedtime. The hose I'm using right just came in the every three month restock from my supplier.

[@RevvyTone]

All this is freaking me out because I'm wondering, even though in the survey I said I only got the error 3 times over a few month period, I'm wondering if the heater isn't totally working all the time, and I haven't noticed because there's sort of been a confluence of things going on with my health care. I was getting sinus headaches around the same time (winter here in detroit and I have radiators in my old house) and the reservoir was almost totally dry (and some morning's fully dry) by morning. So I but a cheap cold water humidifier in my bedroom to help reduce the overall dryness. And now most mornings the room humidifier is 3/4ths of the way down, and the CPAP reservoir is usually only 1/3rd or 1/2 down, today the reservoir was barely down. I also started using flonaise on dr's orders around the same time too, both morning and night. And for example right now I'm at work and my nose is dry and itchy, and attributed it to the flonaise but I'm wondering was the inline humidifier/hose issues.

[@georod5642]

I had that issue with resmed 10 too, non heated hose version btw

[@pesto12601]

No problem with that issue here.. the only issue is trying to find a mask that let's me sleep on my side without leaking, hissing, and popping... waking me up and causing me to never get a good sleep. DME provider says I can only get a new mask every 90 days from Insurance.. my argument, I just started so why can't we find one that works before shutting down benefits? UGH!

[@robertl.6919]

Well, at least this tubing leak is an easy fix for the moment. Just make sure you don’t pull the tubing sideways.

[@tootallsoloman248]

Why is it that the DreamStation 1, even with the death foam, seems to be a better and more reliable machine than what's out on the market today? Glad I kept mine and de-foamed it

[@stusue9733]

I'd hate to think it's an over the air update to remove the error message.

[@joecutro7318]

I'll believe that solution when I see it. It sounds more like corporate stalling. With every stall, more machines fall out of warranty. I tried to get a new Airsense 10 to replace my 11 and Resmed said no dice. Just a giant load of BS

[@CPAPReviews]

@joecutro7318 That surprises me

[@joecutro7318]

​@CPAPReviews If the part that surprises you is that they wouldn't replace the A11 with an A10, it was actually my DME provider, Performance Home Medical in WA USA, not Resmed who refused it. They said they could not because it was no longer under a month-to-month rental agreement and Resmed would only honor a like for like exchange. The reason I was forced to buy out my rental agreement is another sad tale of woe. In my last year of employment before retirement, my company changed insurance providers and then I switched to Medicare which resulted in having to start the rental clock 3x (even though I had met my high deductible before the first insurance company change and have been successfully on CPAP therapy for +20 years) due to the proprietary manner in which insurance agreements are constructed. Could be worse, but I fell through some pretty large cracks in the US system on this go around. All that for a disappointing design performance from Resmed. 🙄🤷🏻‍♂️

[@cardinalflower6959]

@@joecutro7318 Well, that stinks. (I could use stronger language but will refrain.)

[@pamaustin858]

I love my air sense 10 and hate the idea of having to change to the 11 I'm sure in the future... But at least I have a good company that makes these cpap's...

[@TJH1]

So I am not mad for still be reluctant to upgrade my AirSense 10 to an 11? I want the integrated Bluetooth of the 11, I don’t use a humidification tank so don’t worry about the smaller capacity of the 11, but I still don’t feel inspired to upgrade and this reinforces that.

[@privatesuzie4071]

My airsense 11 fube does not clip off and on…it has to be twisted and pulled out with difficulty …I often feel it will damage the tube if I detach daily so I leave it in until I wash it

[@theishkid]

Are you seeing any of these issues with the newer AirCurve 11 also?

[@CPAPReviews]

Hey buddy, it's essentially the same machine running different firmware however i imagine the firmware that governs the climate-control system is the same. Cheers

[@theishkid]

@@CPAPReviews Very disappointing as I'm 9 years with my 9. I have been waiting for this delayed upgrade for a long time. I told my provider I want the first AirCurve 11 they get in but now I'm having doubts. Thanks for all you do!

[@_Trakman]

Auto mode for tube heating? Tell us more

[@CPAPReviews]

kzbin.info/www/bejne/l5CQh3WmjbSJbtU

[@kchortu]

what about putting some tape over the holes that leak. Cello tape would probably work and slide right back in.

[@Icipher4]

Would this same issue be present in the Aircurve 11?

[@Bridgerguide]

Not receiving the error message but my connector does exactly what you showed with a little movement left or right. New product release Resmed Duck Tape!

[@martykendall6547]

Couldn’t find the report. But on my loaner unit the auto mode was uncomfortable even though I was not getting the error message. The air was freezing me out. I turned it to manual mode, turn the humidity up by one click and turned the tube temp to 76. Or maybe I turned it to 78, I can’t remember. That I found much more comfortable. I hope mine doesn’t come back and they say there’s nothing wrong with it.

[@snospmoht3252]

Let me see if I'm understanding this correctly... The way to handle the tube popping loose from it's straight line seating on the BACK of the machine is to... turn the machine backwards so that the user interface area is facing AWAY from the user??? Say what???

[@CPAPReviews]

you understand correctly. I mean, you could have the screen facing you and the tubing coming over the top of the device but you just don't want any side-to-side tension on the tube because it doesn't take much force to pop a side out. You could of course use some duct tape or something else to lock it in. Cheers

[@snospmoht3252]

@@CPAPReviews Perfect design, right? So well thought out. 👏 Gotta applaud the company on this one.🙄

[@ScytheNoire]

Just tested my machine and the hose does come ajar very easily if pushed to either side. Horrible design. It should have a pivoting elbow and should be a twist-and-lock design.

[@CPAPReviews]

I'm gonna go check my 10 now! Cheers

[@ubute]

shrinkflation can also refer to the deteriorating quality of products such as these, where bean-counters at HQ will strip back functionality to save on cost, the aim being to approximate zero expenditure building the bloody things which of course in theory increases margins. But the philosophy is completely fawceted.

[@Pw6872]

For all the 'technological wonder' of these machines and their hoses and masks, not to mention their EXPENSE, I'm seeing in my mind's eye lots of duct tape holding down a gentle curve in the tubing going TOWARDS the front of the machine. Why a breathing tube would come STRAIGHT OUT THE BACK of a cpap is stupefying-- just a poor design. Compare this to the Dreamstation 1-- a great design. At least offer an angled adaptor to help GENTLY bring the hose forward toward the user. This is simply a design flaw.

[@Lollipop_Lexi]

You mentioned the aircsense 10 whine? Mine has started doing that-what is the reason and can it be fixed?

[@paulcowan1150]

This is a pretty massive fault! I’m a day in to working out what machine to purchase. I was set on this but I think I’ll go to the German build! No battery is a bummer and may cause problems. God I’m confused even writing this lol😅

[@jhnjp6551]

Hi Nick, I just found you while searching for Aircurve 11 ASV quality issues. In your "I think I found a big AirCurve 11 problem" post, you highlighted a post by a follower (Hi @Boricua3145!), who commented that he went to the Aircurve 11 after his 10 started to squeal, I decided to reach out - as this is my issue! I recently upgraded to the 11 after nearly 5 years on my Aircurve 10 ASV because it had started to squeal and was just months out of warranty. Trouble is, my brand new Aircurve 11 also squealed. After some back and forth with my DME, we agreed to send it back to Resmed for evaluation. They sent me a replacement (brand new) with the comment "Yes it had a problem". That's it. But then the second unit started to squeal and now my third unit is also squealing. Have you seen this reported? I'll continue the search but I confess to being very concerned about sending back yet another machine, with little or no feedback from Resmed. Being a mechanical guy, I'm betting it is some seal on the blower, as the squeals sound like a high pitched leak noise, which wakes me just as I am aware of a pressure surge, probably as I stop breathing. I believe the leaks coincide with back pressure from my innate resistance, causing a high pressure surge, and of course the leak back upstream, somewhere inside the machine. I'd love to have your thoughts! Rgds, JP

[@dukebeach1]

I have noticed water under the reservoir sometimes when I take it out of the main body. I’m sure I push it in all the way. Where is the leak coming from?

[@thoughtsandslayers3917]

How is it that the airsense seen here is all white? Mine is black-and-white

[@brianHa265]

This is a hardware issue for sure you can see it with your video, no software will fix that, it may help with other issues but this is an easy fix for Resmed just make the little bit that sticks out on the elbow longer which makes it more rigid. Therefore it won’t pop out of place. It will be interesting to see if Resmed fix this issue quick or just ignore it knowing they don’t have much competition out there now.

[@stephencullum8255]

I run my hose from my air sense 11 up my bed post anchored it with a chin strap to the post. The machine is turned on my bed table so the hose does not bend. So far I have not had this problem.

[@kylo360]

Hi Nick and anyone else, I first got the heating error issue after a month or two of use in Oct 2023. It was sporadic at first but increased in frequency and in the last month is now basically every night. My hose was at right angles and coming loose as in the video but I didn't think this was always the explanation. Since rotating and fixing in place with tape so I'm 100% sure the connection is not the issue, I still get the error. With automatic and manual humidity settings. Just want to confirm that these are two separate issues (1. Loose hose and 2. Unknown Software error?) resulting in the same error report and the ResMed update is supposedly for the 2nd case. Apart from the solutions mentioned, are there any other ideas? Has the firmware update been pushed or is there an Eta, rumoured or otherwise?

[@CPAPReviews]

Hey mate, can you shoot me an email [e-mail] 👋

[@Johndada517]

I dont use the humidity on mine even on lvl 1 it seems to be to much

[@niccoloaurelius1587]

Their firmware update must have had the opposite of the intended effect, because I was managing the heating error thing pretty fine until this last night, when nothing I did seemed to help.

[@CPAPReviews]

I’ve heard others say the same thing 🤷🏻‍♂️

[@zzzubmno2755]

As stated in previous posts, the machine is a total pos. I pointed out the tubbing problem a long time ago. I also complained about the humidifier, and I also complained about crazy algorithms that actually cause apneas. There are so many things wrong with this machine, it really should be recalled and taken off the market. As for the hose causing leaks, I fixed mine with a big elastic band. I rapped the band a few times around the hose where it connects and then loop the elastic around the front of the machine. That holds it tight. Now if I could only figure out when the machine just turns off in the middle of the night for no reason, leaving me gasping for air. As I stated many times before, the machine is total pos.

[@skullrx3444]

my 11 leaks all the time from the connection point where the tube meets the machine. i point this part towards every night to try and stop it from happening while i sleep its 75% fix till i figure out a rig to fix it

[@cardinalflower6959]

Is this "Heater System Error" happening only with machines using the heated air tube, or is it also happening with machines using the standard tube? I use the standard tube, my machine is a year old, and I haven't had this problem (yet).

[@iowafarmgirlinPA]

Eureka!!

[@mrunknown6842]

I had the same thing happen to me, so I stopped pushing the button to turn it on, to circumvent the problem I turned on the smart start so as long as it detects that I’m breathing it won’t shut off anymore, once you put the mask on and it detects you’re breathing to it then it starts up and won’t turn off till you push the button to turn it off

[@myronyoshioka8742]

you are da best

[@Maree-x6i]

Could you give me an honest opinion of the resmed mini the mask is the worst trying to find a decent mask so l don’t feeling like l am drowning

[@jfs63310]

I don't get the message BUT, my Airsense 11 tubing never heats up causing rainout. It doesn't matter what tube temperature settings you use, the extra I pay for a heated tube is wasted money.

[@sammcdonald7458]

Wow... i have been waking up lately alot without my mask on. I figured it was leak, so i turned smart stop off. I just tested it, and when it has high leak it still shuts off!. My hose is the same as what you just showed. This issue has been intermittent, so i thought i was just having a run of bad nights. Thanks for bringing this to light.

[@garyk4017]

I prefer the right angle hose on the AirSense 10 models. The straight hose on the AirSense 11 seems like a downgrade. I had an AirSense 10 CPAP for nearly 7 years until it gave the "motor life exceeded" message (although it still worked fine). It was recently replaced with an AirSense 10 Autoset.

[@_Trakman]

Can you just ignore that message

[@garyk4017]

@@_Trakman I did ignore it for a few months, but there would probably be symptoms of the high usage eventually, like more motor noise.

[@facethefacts9014]

The problem I'm having with my airsense 11 I think it's even worse it's actually overheating without any warning, it's now happened twice in a week, the water chamber for some reason is drying up and the machine is over heating and you end up breathing in strong plastic fumes it's horrendous. It did it again this morning, this time I was thankfully awake and I was able to pull the mask off my face immediately and not breathe in the plastic fumes.

[@CPAPReviews]

Yeah it's a big problem. There needs to be a thermal fuse that shuts off the heater plate if/when it runs dry. This can't be good for the longevity of the water chamber either.

[@Dan-dg9pi]

"Customers have discovered the design flaw. What should we do?" "Tell them it will be fixed in the next firmware update." "But that isn't true." "Yes, but it won't be your problem."