🚨ResMed Enables 'Trojan Horse' Microphone In AirSense11

[@CPAPReviews]

🌙 Start Your Journey Towards Better Sleep Today! 🌙 It's time to take off your MyAir training wheels! Upgrade to SleepHQ and take the first step towards better therapy and sleep. Important Links 1. SleepHQ iOS App - cpap.review/sleephq-ios 2. SleepHQ Web App - sleephq.com/users/sign_up 3. SleepHQ Pro Community Forum - community.sleephq.com 4. SleepHQ Pro Academy - community.sleephq.com/c/sleephq-academy/ 5. SleepHQ Free Vs Pro Video - kzbin.info/www/bejne/i2Xam5Sma8afmqc SleepHQ Products We ship the SleepHQ O2 ring worldwide using DHL Express - cpap.review/sleephq-o2ring We also have 2 stockist in the USA 1. CPAP.com - www.cpap.com/productpage/sleephq-o2-ring 2. Sleeplay.com - sleeplay.com/products/o2-ring-oxigen-ha 🌟 Why Choose SleepHQ? 🌟 Unlike MyAir, SleepStyle and DreamMapper, SleepHQ is the only app that offers detailed breath-by-breath data analysis. The app has a comprehensive suite of features designed to provide a more nuanced understanding of your sleep patterns and therapy needs. Here's why SleepHQ is the preferred choice for CPAP users: Advanced Data Analysis: SleepHQ utilizes high-resolution, detailed data to analyze your CPAP data thoroughly. This means you get more precise feedback on your sleep quality, including detailed reports on apnea events, mask leaks, and breathing irregularities. User-Friendly Interface: Navigate your data with ease on the SleepHQ dashboard. SleepHQ’s intuitive design makes it accessible for everyone, regardless of tech expertise. Most of our users are 50+ years old and our web application can be accessed on any device. Comprehensive Support Community: Join a thriving community of fellow CPAP users and sleep experts. SleepHQ’s community features allow you to share tips, ask questions, and receive support like never before.

[@stephenrochester6309]

The fact they opt you in by default is enough to annoy me and turn it off (and lose respect in the company).

[@CPAPReviews]

The auto update, auto opt-in and with no info on what they changed in the update (you have to go looking for it) is creepy as all hell. Thank you for your support. Cheers

[@cardinalflower6959]

Yes!! That's the worst of it!! Thanks for alerting us, NIcko!!

[@TWC6724]

This is F’n nuts. You are not overreacting. They won’t stop until they have total control over us. In every way.

[@CPAPReviews]

The ResMed CEO openly admits that of their 26 billion dollar market cap, 5 billion is hardware, 5 billion intellectual property and patents etc and the remaining 16 billion is all respiratory and now sound data scraped everynight from your environment.

[@TWC6724]

@@CPAPReviews Absolutely crazy.

[@amateursnake424]

I'm 28 and started CPAP therapy a couple months ago. I'm pretty tech savvy and I didn't even think about the possibility of a microphone being inside. Thanks for the info and the wildlife mate! I'll go check that setting now!

[@CPAPReviews]

Cheers buddy, yeah an i think that speaks volumes! 99.9% of users will have absolutely no clue that there's a live mic in the room. Cheers

[@ahn0x]

If even us millennials are mindboggled by this Cyberpunk shit, what hope do the rest of the generations have? f'kin bonkers shite

[@geordienufc3132]

I just spoke to two Resmed licensed sellers here in Alberta , Canada and neither knew anything about a mic being installed and turned on by default. Both outlets will be contacting the Resmed rep to get more information.

[@jack6539]

We'll have an open discussion. I'll talk, you'll listen. Man I gotta use that

[@CPAPReviews]

Haha, it works great with my kids....until they don't listen 😜

[@jack6539]

@CPAPReviews kinda the modern equivalent to the genx - "I'll kick your arse until your nose bleeds" - even I wasn't dumb enough to test that one

[@laral8668]

You are right that’s weird, clearly a violation of privacy . Thanks for sharing this information.

[@CPAPReviews]

Thank you

[@DoubleAboveChaos]

Microphone = violation of Privacy

[@bobdobalina798]

Your smart phone does this too

[@rickw5024]

@@bobdobalina798 It's a violation as well. It's one of the few things our government SHOULD be doing to protect our privacy. instead of being part of the problem/violation

[@icarrera6969]

Your iPhone has been listening for decades....you have the option of trading in for a Samsung that will listen to you too.

[@r.k.2823]

If they told everyone that the microphone was there and could turn it on and off, that would be one thing, but to have this completely secretive? That is a complete and total nvasion of privacy. Shame on ResMed.

[@CPAPReviews]

That's an excellent point and i think that was the point i was trying to get to (sorry it took 10 minutes). If they just came out and said, 'hey we have this microphone, it can't record any voice and we use it for X,Y, Z to improve your therapy and if you don't want to opt-in that's fine' i would be more than okay with this (even though i don't trust them and would opt out). When you try and cover it up with BS terminology and activate it behind my back, that's when i get suspicious!

[@Doublereeder2]

No, you are not wrong! We have no Alexa, Siri is turned off, Google assist (or whatever it is called) is turned off. The black swans are gorgeous.

[@CPAPReviews]

Appreciate that, yes they are very beautiful, elegant creatures! Sometimes they move across the water in a single line and it's a wonderful site to see. Cheers

[@MJ-0711]

You are not overreacting. I'm from united states

[@cuneorama]

Speaking of microphones, your voice clarity and quality in this video is exceptional for being outside.

[@CPAPReviews]

thank you!

[@Sephrik]

I feel like this type of invasion of privacy is becoming the norm. More and more we hear about small little ways that companies are eroding our privacy, and we ignore it thinking "Oh that small thing doesn't matter", but those small things have been adding up for decades now, to the point where something like this almost seems routine. Likely nothing will be done about it either until ResMed has a massive data breach that they "forget" to report for a month or two, and even then likely a slap on the wrist. Really disappointing =/

[@CPAPReviews]

some might say the invasion of privacy is 'creeping' up on us! 😜. In all seriousness though, you're 100% right. It's incremental and activating a microphone remotely and automatically authorising access to that info is pretty high up on this list of invasions. Cheers

[@icarrera6969]

You can have all that tured off , but it's still listening...Apple was in a lawsuit about this, but they won right to listen in an save the data.

[@SrChalice]

People have this hard time with coming to grasp that everything wants control and power over you. Because they keep asking why and they don't understand why. Whatever the reasoning is, it is up to you to make sure they don't gain the footing. These corporations like to double dip and make money off of what they already sold you. You're data is worth a lot of money.

[@mojomofo7764]

Someone's getting a piece of electrical tape over their little hole

[@fitybux4664]

Weird. This wouldn't stop the sound vibrations, you'd just need to amplify them. Think of it like a drum, you haven't stopped sound from passing through. If you removed the sensor from the board, maybe. But again as I've already said, your machine has other pressure transducers which can essentially work like a microphone. Disable all of those and your CPAP won't regulate air correctly.

[@lesliefranklin1870]

@@fitybux4664 Note that it would void your machine's warranty if you removed that microphone. Whatever you do, proceed at your own risk.

[@currentfaves65]

Share this with Louis Rossmann. His entire channel is dedicated these types of discussions. I am sure it also used to detect race, gender, age, how many people live in the house etc.

[@fitybux4664]

You'd just need to know the location, then you can infer almost everything you just said. Location is trivial to figure out with the cell tower ID, which their cellular modem would have.

[@CPAPReviews]

Gonna send him an email mate. Cheers for the heads up. I do love his channel, his big ass chair and his cat lol.

[@gbkworf]

So, I've been thinking about this. If you could find an Acoustical Engineer that could take a hard look at that microphone and Board he might be able to tell if it is designed to listen to specific frequencies that would be consistent with Air/Mask sounds as opposed to the frequencies of human speech. Just a thought!

[@flounderpounder5839]

You are entirely correct!!! The journey toward a "police state" begins with barely perceptible steps, one at a time. Eventually all those tiny little steps that people pass off as no big deal, become huge giant steps, and leaps, leaving people asking "How did we get here?".

[@jakec5618]

Thanks for making this video, finding this, and shedding some light on it.

[@CPAPReviews]

you're welcome Jake. Cheers

[@mtnwmn]

Totally agree with you! We should be made aware of this and advised that it’s turned on and that we can opt out.

[@JayPoncedeLeon]

So I've seen this kind of thing used in mission critical machinery situations. It's possible to use machine learning along with the sound characteristics to predict when equipment is close to malfunctioning before any other signs noticeable by humans. They use the subtle changes in frequency and amplitude to understand what may be happening in the machine. In this case that may be the cpap/mask interaction, I don't know how that actually works, but this gives them a treasure trove of real life machine information and how they are. This could enable things like, "Hey, it's likely your machine will break down prematurely, please schedule a repair." So something more than an arbitrary blower hours life span. They don't have an interest in "recording" you.

[@Ajaxcat719]

I knew it had a mike because some info I read a while back about diagnostics mentioned it. IIRC it said when diags run it listens for fan noises. I think I found it on that link that it shows when diags run or are finished. Welcome to 2024! At least they do give an opt out switch (with this update) , I'm surprised they actually did that.

[@jazzfreek54]

Is it really turning it off? My phone has both a mic and camera disable setting and I've wondered if they actually work, or if when it's discovered they don't, it'll be "Oh, it's a bug in the software we were unaware of, sorry 'bout that!"

[@fitybux4664]

^mic (short for microphone.)

[@stusue9733]

I purchased a airsense 10 with no cell modem and pulled the cell modem on my dreamstation the day it arrived.

[@sailpac]

No sound signature on the new F40. That thing runs deep, runs silent. Love that new mask.

[@CPAPReviews]

That's great mate, if you have a spare moment could you please complete a short survey about the mask? - cpap.review/airfit-f40-feedback . I'm about to do my review and trying to get as much info as i can from real users. Cheers

[@gbkworf]

That was a beautiful spot. Thanks for the view!

[@CPAPReviews]

Thank you

[@TheKlownchez]

I have 8 Echo dots in my house. The spies hear what I want them to hear

[@fitybux4664]

This is why Open Source is very important, even in our CPAP devices! It's much harder to understand the firmware without it being Open Source. (You can decompile it and reverse engineer the assembly, but this is difficult.)

[@w8lvradio]

Wow, I'm so glad that they did this! Now I can order replacement CPAP supplies and other stuff from Temu while I'm talking in my sleep! I'm going to try and link it up to my Amateur Radio next! All the Best! 73 DE W8LV BILL

[@CPAPReviews]

hahaha, do it!

[@TracieLouise-e9w]

So lovely to see the Island again. My family is from Phillip Island and spent ever school holiday's there as a kid. My parents/grandparents/aunts/uncles etc are all buried at the Phillip Island cemetery 😳 Haven't been there for years. I believe it has changed a lot, especially Cowes. Gotten a lot more 'touristy' than I was used to.

[@Enn-]

I agree with your concerns. If I bring my phone into my room, I know what I have with me. But them putting a microphone in my cpap without letting me know it's there, then turning it one without even bothering to tell me about it. No thanks.

[@CPAPReviews]

Thank you!

[@NickNackpaddywhack]

All our devices listen into us even if the companies deny the fact!

[@fitybux4664]

Easy to say "oops, here's 2 years of credit monitoring" for a company that does something wrong.

[@davidglenn1]

Definitely something to be upset about. Thanks for sharing the info. I’ll be disabling this when I get the new update pushed.

[@SAVAGEROAMER]

Total breach of privacy no matter what they say....this could be a class action law suit based on the option of not allowing us to opt out.

[@franka1621]

Hopefully this is brought to the attention of the Privacy Commissioner. If this is truly the way it sounds at this early stage before all the facts are in, there should be fines imposed of a sufficiently large scale to deter this type of sneaky underhanded practice.

[@CPAPReviews]

i pretty sure i smell sarcasm but according to ResMed you are 100% correct on the 'valuable' part. It's worth around 16 billion in fact.

[@echo3six]

I own and use AS11 and THANK YOU for letting me know about the microphone! Toggle OFF now… cheers mate!

[@CPAPReviews]

Welcome!

[@mrunknown6842]

@@CPAPReviewsthanks for letting us know about this, what they’ve done is just plain dirty

[@franksellitti4784]

You are entering the sights and sounds welcome to the twilight zone, I'm sticking to my airsense 10

[@Slimfast52]

I totally agree. Creepy and definitely a violation of my privacy without my consent!

[@fitybux4664]

Technically a pressure transducer is also a microphone. They've had a microphone in nearly every CPAP ever produced except really old models with no pressure regulation. 😆

[@porsche558]

Is it possible that Resmed is using the mic to detect snoring or mask leaking? Those ocean swans are really cool! Australia has the most amazing animals!

[@ropro9817]

I'd like to think that ResMed meant well, but yeah, automatically opting us in to microphone monitoring without consent is definitely creepy. 😒

[@CPAPReviews]

Anytime

[@RevvyTone]

It's a little freaky considering not all of us own our machine, it's supplied by a med supply company and paid for by my insurance company based on compliance. Oh this just occurred to me. I sleep with a white noise generating playing "pink noise" through a google home bluetooth speaker right next to my machine I wonder what that's going to do to their mic.

[@fitybux4664]

Disable the RF modems/etc inside the device. "Whoops, I must not live within cell tower range!" But if you have to submit an SD card to them, this still could be used for data exfiltration. I guess in your case, you literally don't own your device, you're just renting it from your DME.

[@doerae16]

You "rent" it for 11 months, and then it's yours. At least that's the way it works with my insurance.

[@fitybux4664]

@@doerae16 it can be like this with any DME. Everything is negotiable. "Give me this deal or I'll just buy it myself."

[@bellejardins7915]

You are not wrong and you are not crazy. Digital surveillance data banks can be connected using personal digital IDs to create profiles. AI will be able to know everything about you. Maybe some data collectors have good intentions, but the results will allow some with bad intentions to control and dominate people. We’ve gone too far to turn back; we’ve traded our privacy for convenience. I’ve grown used to breathing at night. If I want to stay alive in bed, I must comply. And by the way, I suspect the opt out button is a trick. There is no off button: it’s just an illusion. Next they will enable our machines to test the breath in our masks when we exhale!

[@CPAPReviews]

Yeah that's very interesting. I actually just opened up my brand new AirCurve 11 for the first time and they send out the devices with the microphone turned on.

[@ppeters480]

Thanks for that great info on this, I think you are spot on with your thoughts. Nice view for the walk, a change of scenery for us that live in the limited water AZ desert

[@CPAPReviews]

Glad you liked it. Cheers

[@sharon94503]

If you are being covered (in the US) by insurance, especially Medicaid you must meet a criteria usage of at least 4 hours every night to remain 'compliant '. I'm wondering if changing this setting (when it eventually does update) will affect this? I'm sure the techs monitoring my daily usage information are puzzled that I have entered the clinical menu and made a few changes already😂.

[@elisecharron7253]

Not good. I expected better from ResMed. I will send them my opinion about how truly nasty their behaviour is and hope to find out that there are laws against this. Just checked my machine and I have the same pinhole as yours. New to all this, started my therapy in January and started following your KZbin within the first month. My sleep clinic is good but would have been lost without your “cpap tutorials” . Thank you for the terrific job. My son also uses a ResMed cpap he will be horrified!

[@paulbainjr]

We need to question everything nowadays.

[@haventhebeast6050]

Oh f*** no, no no no no no please! That is an invasion of privacy.

[@CPAPReviews]

It's even more than that. They are actively modifying and turning on settings on your medical device so they can mine more data. That's crazy shit

[@StinkySobaccos]

No problem. I will keep turning it off!

[@riceburner4747]

What would we do without u mate? Thank u for all u do. On the news the law suit for Phillips was settled. Of course, Phillips admits to nothing & said they never hurt anyone.🙄🇺🇸👍🖖

[@johns8596]

How.about this now that cpaps have flopped and all the shite they caused. You'd think stock would take a hit. Theyre probably only going to produce their other products. Harder. Their stock just went up. 😳 No you cant make it up. I just just read an article.

[@CPAPReviews]

Thanks mate, i read that and was gonna do a video on it but it's too depressing but not unexpected.

[@technoman9000]

You're not overreacting, that's nuts! I'd open it up and remove the sensor. They think they have the right to listen to me sleep?

[@fitybux4664]

If it's part of a feedback loop that helps regulate the air flow, that would be a bad idea. Best just to disable any RF communication instead. (No cellular, no Wi-Fi.)

[@MartaIreneSeguinotTorres]

Got the update two days ago, today I was googling because I just saw the acoustic thing in the menu. Hate when they don't tell us the updates and what they're supposedly doing. It doesn't even let you know what they update and if you want it. NO, you're right. Many times after this machine came home, my calls hang up or I have no signal at all. Sometimes it lights the menu when nobody is touching it, especially when I'm finally able to make calls. I thought I was being thinking on conspiracy but these events had been too much already. Now this update which I didn't allowed nor asked for. This is really not for sleeping apnea only, this is something else and it's a medical conspiracy just as the one we had in 2020.

[@OurDee]

I opted me out for now, maybe? I need to go to the sensor and coat it with a blob of silicone to make sure. On my airsense 10 I ran 2 units. One with and one without the phone circuit. You are not wrong. By the way, beard is looking handsome!

[@CPAPReviews]

Thank you for the love. Needs a little trim :)

[@SW-wk1pd]

Data is king. Its more valuable than money.

[@CPAPReviews]

60% of the time, it works everytime!

[@KH-le5fx]

Thanks for the video. It was excellent. I also appreciate the info on the software update as well. As a new CPAP user is there any way to force the new software update? Thanks.

[@CPAPReviews]

Anytime, there's currently no way to 'force an update' even if you are a clinician. ResMed has full control over this functionally. The only way to 'stop and update' is to keep your device in airplane mode. Cheers

[@markgarin6355]

The Western Australian Black swan? An hardware problem can't be fixed with a software upgrade... unless it's disabling it

[@CPAPReviews]

Could be but i live in Vic so would be a long way to fly. According to ResMed it's has something to do with the power delivery so couldn't they modify the firmware in a way that changes how power is distributed / used on the device?

[@elizabethG633]

Good thing I have an Air Sense 10. But, I may inquire about a Fisher Paykel unit, after all I use and love their Evora full face mask.

[@patriciabraford4303]

Beautiful Black Swans 😊. I, too, think they should let us know what they are doing and the options available to us...the consumers. At least put out what has been done and any new features are available.

[@xyzlii]

Surveillance everywhere! First Resmed Airsense 10 got in to 7 year mark nagging hours 'contact to your sleep care provider'. I wanted new 10 instead of 11 and got one today with 4g modem in it (I will take off the modem cable from this one too). Hospital sleep-nurse said everyone wants now 11 and they haven't encountered one who still wanted 10. Some people like "when it goes to 11". I think 10 is better now when they fixed the humidifier chamber leaky design flaw.

[@jimmyhvy2277]

Res Med can Shut down your Machine when ever it wants .

[@fitybux4664]

Res med or anyone sending signals as Res med. 😆 Encryption/authentication can be broken if you try hard enough.

[@thinkingimpaired5663]

Fitbit listens to sleep in order to determine quality of sleep.

[@CowboyTrucking61]

Oscar is a good Sleep Therapy program as well. And its totally free.

[@fitybux4664]

Free as in GPL version 3 license. (Which is mainly free, you should just know the details.)

[@texdan1]

Another semi legit is snoring sound (specifically apnea snore) would tell it it's not working enough, and need to adjust algorithm. They often will mic a sleep test for that reason. Got an AS10 (non-modem) as soon as I saw they existed.

[@texdan1]

Oh and we're beyond the point of believing an agreement will stop companies from breaking it.

[@krispypata5432]

Now I’ll have two microphones sleeping with me ☠️ my iPhone and Airsense 😭😭

[@johns8596]

Interesting 3some. I turn my phone off during the night. But of course its listening during the day.

[@evelyn9835]

I figured 10 had a microphone after I was told I snore. My husband snores but I do not. How did they hear snoring if 20 has no microphone

[@fitybux4664]

The pressure transducer in the 10 can detect snoring. (And possibly speech, unsure if any 10-hackers have tried this.)

[@mikeb1039]

Yes, your snoring contains valuable personal information!

[@fitybux4664]

Don't accidentally speak out your passwords when you sleep! 😆 I wonder if some sort of hypnotic suggestion like a comment on a KZbin video could make people do that?

[@TheChipMcDonald]

Corporations have rights. The peasantry does not. Endless overreach, with no recourse.

[@knife-wieldingspidergod5059]

I still have the 4600 10.7.0 version on my 11 in the U.S.

[@CPAPReviews]

They update the software over a few weeks so keep an eye out. Cheers

[@Yot359]

i noticed the mic after noticing the little silicone window on the grey angled connector on the machine side. i checked what was facing it, i saw the pinhole, i immediately assumed thats how the machine confirmed/logged snoring intensity as it will pick up the vibration though the air, and bump on that silicone window. picking voice or anything else would be way too muffled in that location... i believe its mostly to pick up noticeable vibrations going through the line. our smartphones would likely do a far better job at recording us.

[@fitybux4664]

You'd be surprised what AI can recognize as speech, even if muffled. You might even fine tune a model to understand speech through that little hole. 😆

[@CPAPReviews]

www.biometricupdate.com/202402/scientists-recreate-fingerprints-from-the-sound-of-swiping-on-a-touchscreen

[@krisholt8390]

Definitely a privacy issue by not disclosing it. I will be putting the unit in airplane mode when I get home, at least it won’t send data to ResMed. No telling if it saves what it hears but at least it won’t connect.

[@rquance1]

My Resmed 10 can use the pressure sensor as a microphone. I am a retired engineer and after reviewing the breathing pressure I saw all of my talking to my wife superimposed on the pressure chart. If the machine is on it records all the data including the breath sounds that include speech. Snoring looks good. Lol

[@CPAPReviews]

Get out of town!

[@jeffdayman8183]

A dab of hot glue or JB Weld filling in that sound hole will stop that mic functioning. The KGB at Res must be stopped from listening to the farts of the masses...8^)

[@CPAPReviews]

hahaha. ResMed is the fart genie!

[@brianbohnert3554]

First thing I did when I got my Airsense 11 was put it on airplane mode.There's not much cell service where I live anyway, so there's no firmware updates.

[@cavkal1894]

keep the hat on! and keep the info coming

[@CPAPReviews]

Thank you :)

[@haroldemmers6428]

With the auto opt in it is a clear violation of privacy ... even if they only send over the analyzed signature results that are devoid of audio.

[@gregteelow2676]

Ok I have a home security system it’s got cameras with microphones on them a little bit of wind and they become distorted. To a point. I don’t have an airsense. But from the looks of that microphone placement it has all the air pumping straight past it. That mic is tiny there is no way in hell it’s gonna be sensitive enough to make out anything discernible from outside the machine. While I’m not an expert my guess would be it would detect the high pitch whistles from a mask with a poor seal. And maybe the reverberation from snoring

[@Wo0ody]

Thanks, Mate Of course this is outrageous. Please do a video on how to opt out of AcousticSignal ASAP for those of us who value our privacy. Wo0dy

[@colt10mmsecurity68]

Just toggle it to “off” in the menu. Easy.

[@ahn0x]

I gotta say, Cyberpunk Sleep Dystopia wasn't on my bingo list, but it seems we're doing this. Any chooms out there who are committed to fighting this shit?

[@rickw5024]

I'll be covering the mic with some silicone today.

[@fitybux4664]

What about just disabling RF modules on your device? If you stop this sensor, it might affect the pressure feedback system. (Impossible to say unless the source was open.)

[@sharon160]

when the update completed , it gave info to go and see what the update was all about. I went and saw the info on the microphone,. it also gave info on how to turn it off, which I did immediately.

[@CPAPReviews]

Hi Sharon, i know what you're saying but there would be less than 0.01% of ResMed users who actually go and open up a webpage to see what ResMed has just updated (although that percentage might increase to 0.1% now after this video). The fact you had to go, open up a page, read about the update (after the fact) and then go back to your device to toggle off settings they toggled on automatically is just completely wrong. Cheers

[@wobblyvideoeffect9929]

What is the point of the heated feature? Maybe if you lived in a cold invironment, it would be useful, but I live in Canada; where we not long ago lived in igloos, and had polar bears walk in our streets, but now it is hotter than Australia and it looks like the US now. A cooling feature to blow cold air would be nice. I will be using mine for the first time tonight, or later today, whenever I sleep.

[@latitude1904]

Nick, I have an Air Sense 10 years and hate it. My old machine was a reconditioned Dream Stationn. I cannot get good sleep with the 10 and it smells like burning metal (it's 3 mo old). Plus, I wake up choking. What machine is a better replacement that operates well like Dream Station?

[@CPAPReviews]

If you want to buy a quality machine check out the German made lowenstein devices. The Prisma20A is my fav because it has the swiss blower but the Prisma Smart has a very good German made blower also. You might have to import it if you live in the U.S. Cheers

[@daveandrews2789]

Thank you for letting us know!

[@dontworrybehappy929]

My AirSense 11 has been on Airplane mode for the last 23 months, because my DME refuses to delete the former ENT that I haven't seen for SIX YEARS. Also, they sent a machine with WRONG SETTINGS and I had to correct them in the clinician menu. They will NEVER be allowed remote control over my CPAP equipment. Looks like I made a smart choice, because they can't force an update on my Airesense 11.

[@Erik_42]

My old Hoffricher Trend II did also sends sounds en listen to the reflections for analysis.

[@MJ-0711]

Im first time subscriber and I have learned so much from your videos. I did not have any idea of how to see extra info..wow

[@michaelcarey]

Sounds like the "fix" was like the Apple iPhone 4 Antennagate issue where holding the phone "wrong" was causing the cell signal to drop. Holding the phone in your left hand was the wrong part! Apple supposedly fixed this with software, not sure how software could fix a hardware design fault... but there you go. They changed the design and offered a bumper case to those affected to help with the problem. If there is a problem with how the AS11 ClimateLine tube connects to the device, software won't fix it.

[@CPAPReviews]

Cheers Michael, either way, they have pushed something up! God only knows

[@garymartin9728]

I agree with double above chaos, invasion of privacy!

[@CPAPReviews]

Cheers buddy

[@LIBERTYVIEWS]

Rather than questioning IF they're monitoring sound via CPAP machines, perhaps the better questions are: Why would they? and What are they doing with this and ALL of our sleep data? We know our devices are collecting and compiling a ton of detailed personal data from us all and the makers are making money by selling it... TO WHO? WHY? If it's all innocent, then why hide it and not be up front about the whole plan?

[@keny2590]

They figure if the car companies can steel audio so they can to. At least it's not as bad as the new cars downloading all your information out of your phone when you're just trying to use the charger cable or the radio, all the companies are invading privacy trying to see what they can steal to sell

[@fitybux4664]

^steal

[@SCOTTHUFF]

Everybody start singing before you go to sleep! That’ll stop em!

[@jakep519]

Yet another reason to get the AirSense 10 over the 11!

[@CPAPReviews]

Air10 CDC is the way to go. It can't connect to the cloud. Cheers

[@grayautumnday]

Congress needs to force Resmed to get their machines made in North America and get FDA approval (for security vulnerabilities that can lead to HIPAA violations when breached by malicious actors) if they want to put in mics they don't inform buyers about. Please please please donate to EFF and tell your legislators to initiate and support "Right to Repair" regulations and laws!

[@burt668]

Device update 5 Release date: The week of April 15, 2024 Release #: SW04600.11.8.0.0 What’s new? Humidifier Firmware Update Provides software improvements intended to help reduce the occurrence of humidification error messages. AcousticSignal ResMed Air11™ now supports an optional toggle, AcousticSignal, which uses the acoustic sensor on the device to capture the sound characteristics from the mask. The sound characteristics from the mask are processed on the device into a digital signature which is then sent to the cloud. No sound or speech is transmitted by the device. The collection of sound characteristics will aid ResMed in the development of new features. If users would like to opt-out, they can do so at any time by navigating to the ‘More’ menu from their device Home Screen and setting the AcousticSignal toggle to off.

[@carstars]

And you were worried about Phillips.

[@CaneFu]

A microphone combined with WIFI....hmmmm....it could make me wonder. However, I already have a house full of echo devices, network surveillance cameras, webcams, and an iPhone, any one of which could EASILY be used to spy on me so I don't care in the least about this feature with ResMed. If anyone wants to monitor my boring home life it wouldn't hold their interest for very long; if my bedroom walls could talk they wouldn't have much to say, LOL

[@iSheree]

This is a violation of privacy, especially if they opted me in automatically. I am about to check! I am bloody furious! I am past my 30 day money back guarantee by 8 days. Not happy at all!! I am not one to have conspiracy theories or anything like that, but I would like to be warned if I am being recorded. AS PER THE LAWS!!! It is ILLEGAL to record (who cares if they say they don't transmit it, it's still ILLEGAL to RECORD) a private conversation without consent. Where did I consent to this when I bought the machine?!

[@andybsmith]

But I don't have Alexa, Google Assistant, or any of the other AI/assistant. So why would I be okay with this? This in the US is wire tapping at the worst and eavesdropping at the least.

[@joshhuggins]

Nope, not over reacting. Sounds like a new video is needed to snuff it out for those who value their privacy. I doubt they are doing anything nefarious with the audio, but that's not the point. It's the after the fact part that they are turning this on without direct notice to the customer with a device already in someone's bedroom. One of the most private of places in ones life. Not cool and big lost in their public trust in my opinion.

[@CPAPReviews]

Thanks mate, i think you hit the nail on the head!

[@dewitubeX1]

turn that airplane mode on too. I use airplane mode on my air sense 10 all the time even though the screen keeps popping up to remind me if a want to turn it off. nope never. thanks for the bringing this to our attention. by the way Nick, that beard looks great. take care.

[@CPAPReviews]

Thanks buddy, great tip with the airplane mode but unfortunately on the AS11 it's a pain in the ass because they constantly prompt you to turn it off so it just becomes annoying after a few weeks. Thanks for the kind words! I wish it wasn't grey but i guess that's what 4 kids does to a man.

[@dewitubeX1]

@CPAPReviews your welcome Nick 🙏🏽

[@bender3043]

Hi Nick, did you or anyone of your subscribers know what substance located inside AirSense 11 Side Cover???(!!!). I just bought it a few days ago and being curious opened the cover up... There is a big piece of a regular mattress plastic foam. Inside the fresh air breathing device??? What about humidity and bacteria that will grow inside once we start using it? Please advise.

[@CPAPReviews]

Hi mate, yes it's the same sound abatement foam that's used inside the AS11. Polyether Polyurethane i believe.

[@stusue9733]

Also you should have the option to "return for full refund" when companies pull crap like this.

[@SCOTTHUFF]

This idea that these companies are free to violate our privacy is insane! Especially here in the states. Bullshit!

[@chrischapin2936]

Resmed should be obligated to tell the user in a clear and easily understandable way what data is being collected, why it is being collected, and provide an option to opt out of some are all of it. Unfortunately, in today’s world, end user data, has become a profitable product and in spite of any assurances by companies like Resmed, the end user should have some level of control over what types of data he/she is willing to share with the company collecting our data.