Samsung ice maker not working.

[@elaineluthy7378]

thank you so much that was so helpful. My husband pass away and there is a lot of things I am learning to do and everything has to start braking down. I love KZbin and all the people that post things THANK YOU GOD BLESS YOU

[@Autospecialties1]

I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.

[@olgatragesser5720]

Thank you so much! I bought all four appliances less than 4 years ago. Replaced perfectly functioning 20 year plus old appliances. So far 3 out of the four have an issue. This was so helpful. Samsung is sending repair people out to fix my refrigerator/ice maker and my range at no charge. I must say that they have been very helpful at this point. Again thanks for the instructions on the Fd couldn't find those instructions if the manual.

[@thehub1jerry]

This guy is one the best. Do not take a Ice Scraper. That is how you damage things. # 2 do not try to be a re-frig. repair person. #3 Pull off left panel an mess with wiring (Nice idea with water involved)? # 4 As a person that did A/C long time if you leave doors open sucks in humidity , moisture that will ice up coils. #5 Most important push the reset button upper right side of your ice maker holed till chime. Hope this helped!!

[@EarnieEng]

Amazing video and very clear demonstration. I appreciate how thorough you were and showed us how to fix this from start to finish, including cleanup.

[@cypierce]

This was a perfect video for my needs! Have had our Samsung for about 4 years and never had a problem until we did. Decided to checkout YT before calling a tech. Glad we did because this was too easy to fix and avoided paying $$$ to have a tech come out to pull our chains. KZbin is Wonderful!!

[@bethbollich8427]

Thank you!! For five months I've had issues with my ice maker only producing a handful of ice cubes at a time, but after trying your forced defrost trick, it works perfectly! Samsung needs to add this kind of thing to the manual, because their 'trouble shooting tips' don't help at all.

[@voodooinblue8386]

Thanks mate. You've helped me big time with some of these Samsung fridge/freezer issues. You break it down really well for dummies (me...) and speak clearly. You're a great teacher. Kudos and thank you again.

[@pottsy1907]

Chris , awesome video. Be proud that ur helping the Samsung community and saving $$$ on wasted parts and service calls. Mine was manufactured in dec 2014 and had nothing but trouble with the ice maker. If there is a class action would love anyone to info. Again great video. Ur a star . Thanks for sharing

[@acousticchris03]

Glad to to help.

[@jazzbrowne]

Chris.... Thank you ever so much for taking the time to post such a perfectly helpful and clearly laid-out video. You saved me a service call to the appliance repair guy. I had all but given up on enjoying ice from my refrigerator. The ice maker in this refrigerator is the absolute worst one I've ever seen.

[@acousticchris03]

No problem, glad to help.

[@wallissonsilva5821]

olá ,depois que fez esse trabalho ficou boa?

[@dot5281]

Thanks Chris for posting this, we've had our fridge for 3 years and first time i have had to defrost. Of course if does not tell you any of this in the Samsun manual! Appreciate the help and saved me calling in a tech.

[@steveanthony5530]

Thanks Chris. Just what I needed to, hopefully, fix my ice maker. The other problem (or one of the other problems) everyone knows about who has this POS refrigerator is the persistent water leak into the two deli drawers. I had to deal with this for a long time before I found a video telling me about the heat transfer clip that needed to be installed and the clogged drain tubes for the freezer and refrigerator. I found it interesting that Samsung knew enough about that problem to conveniently have a kit for sale that that addresses this. Purchased parts from a local appliance repair shop for a fraction of what Samsung wanted and, so far, all is dry in deli tray land. Thanks again brother.

[@acousticchris03]

No problem, check out my other video in the water leak issue , maybe it will help.

[@SeanSpargur]

This video definitely helped me out too! Purchased in the fall of 2016 and the ice maker immediately failed. It was replaced under warranty and I've never had a problem again until now. I was able to get the bucket opened (I was told by the original tech that it required a tech to open it) and found it completely frozen up. Was able to defrost using this process along with some chipping away with a knife. I have reset ice maker and now the wait begins to see if it worked. Thanks for posting, Chris!

[@RachelMcGrathPSIR]

How did you "reset" ice maker? I had so much ice build up I actually unplugged the unit to completely defrost. All ice is melted but it's not making ice. What could I be missing?

[@mm4lli]

Chris, you absolute star! This has been bugging me for 3 years! Now it works!

[@angeladevore9364]

Thank you so much for showing us how to do this with the force defrost. We have been using a blow dryer which always makes me nervous (water & electricity) so this is so much safer and I’m not having to break out my mini meat tenderizer hammer to break up ice anymore. Yeah I know, I probably shouldn’t use a hammer but desperation calls for desperate measures. We have been blow drying and breaking up ice for 4-5 years now and we are just fed up with this product. Worse $2000 I’ve ever spent on a refrigerator. Shame on Samsung for not offering free replacements on a newer design model to customers who are stuck with this piece of (you know what).

[@kcappliancesandrepair663]

Caution...do not use ANY sharp objects around the ice maker compartment to clear away the ice. If you puncture the evaporator coil you will be shopping for a new refrigerator. Use the Fd setting as demonstrated. Nice video.

[@MrBishopcreek]

Where is the evap coil located?

[@michaellarge6622]

Excellent video. Have had this problem for several years and had no idea about the forced defrost feature. This good information and makes it much easier to defrost the ice maker vs using hair dryer.

[@julianbueno6699]

Wow, there's actually a huge Samsung ice maker problem community. I can't even remove tray right now. Thanks for the video.

[@acousticchris03]

Check out my 2nd video if you want see more info.

[@mfearon7956]

Thank you! Our fridge is about 3 years old and stopped making ice for the first time. We have a slightly different model so we had to play around a bit. We held down the fridge and freezer button to put it into forced defrost. It worked in about 10 minutes. The beeping continued but shut off in about 25 minutes. Thanks again!

[@jazz5000]

Misery loves company, so thank you for sharing the video... didn't know about the forced defrost. I put on a kettle of tea and put 2 mugs of hot water in there. Come back a few minutes later and the pieces fall right off.

[@tawnyawulfekuhle]

Thank you for this video!! I have had mine for 5 years without any issues until now. I cannot wait to have ice again!!

[@rosannajones1480]

This really worked for me, THANK YOU SO VERY MUCH! I'm going to check it once a month and plan on doing a force defrost at least every other month to maintain. I love the frig, the ice maker, not so much. But now, hopefully all will be well. Thanks again for sharing.

[@MoJo01]

How long do usually keeping the Forced Defrost mode running?

[@joancregier3329]

Your the first one who knew how to resolve the problem, pictures were a great help. Thanks

[@kristijen]

OMG thanks! I've been blow drying that dang ice maker more than my own hair!

[@terryniver4781]

Perfect solution! Our fridge is only about a year and a half old and I just had to deal with this for the first time. Grateful for the fix!

[@waltkraybill5129]

You are the man. Can't believe Samsung doesn't have a video on this. Thanks!

[@acousticchris03]

I have a 2nd video on taking it apart if it might help you out more. Check it out.

[@laurencarter399]

Forced defrost worked great for us. Ice maker was great for the first 5 years. Did need to buy a new ice bucket as it had cracked, probably from the first time we had to yank it out. If the problem continues we will try sealing up the gap just under the left side panel that I saw in another video. Thanks for the video, especially on how to turn Fd off as well as on! That beeping is annoying.

[@ecareceptionist6191]

Thank you so much!!!! My refrigerator is only a few years old. I'm so glad you did this video, I been running to the gas station for ice.

[@southjerseypinball]

Chris, thanks for the second vid. We bought this fridge July 2016. It never had an ice maker issue. We sold the house and the fridge had to be stored for 7 months. Before bringing it in the new house, I cleaned the condenser coils with compressed air. Then ran the fridge from Jan 2019 until March of this year when the first blockage occured in the ice maker. This may sound silly but the first blockage happened after raising the glass glass next to the ice maker into the vertical position. So I thought that maybe this was making the side of the ice maker warm since it was blocked by the shelf. I noticed the shelf in the fridge of your vid is also upright. But then your explanation of the silicon missing at the bottom left blew my theory out the window. I will check for that on mine. BTW, the ice tray did free up after putting it in defrost mode after about 10 minutes. Mine wasn't iced up too badly.

[@katemory10]

UGGH! I followed these steps exactly. Once in Fd mode, it beeped continuously and did not defrost. Any thoughts? Thanks!

[@southjerseypinball]

@@katemory10 maybe you didn't let it defrost long enough or the heating element for defrost is bad. I think when the beeping stops the dedeost cycle has ended. It depends how much build up of ice you have. If element has failed try a hair dryer.

[@katemory10]

@@southjerseypinball Thanks, Rich. The heating element eventually worked, but I used the hair dryer, too. Thanks for the tutorial and advice!

[@Prodacy]

Thank you! This is our first Samsung fridge and we had no idea what was wrong with the ice maker. We have a different model fridge but its basically the same. We now got working ice again. Thanks so much!

[@valeriesteward9444]

Thank you so much!!!Just followed your instructions, I had to use the blow dryer for an area in the back. My first KZbin comment and I just subscribed to your channel. Can’t thank you enough.

[@acousticchris03]

Glad to help, check out my newest video on how take it apart

[@corinnablohm6523]

Best video to fix this issue. Thanks for the clear and concise instructions. We lasted almost 3 years with our Samsung before we had this issue.

[@windsonghadley6967]

Thank you so much for posting this!!! Saved me a ton of money on a Service call!!! You're an angel!

[@ThomasBlinn]

Great video. Good explanation. I finally got this to work on my Samsung RF22K counter depth that has the split freezer / flex freeze lower doors (not drawers). You have to press the Freezer and FlexZone buttons at the same time; the FlexZone is where the Lighting button is on many other models. If you don't get the beep when the screen blanks, try again (like it showed in the video, very important). Some models seem to have a "RD" mode (refrigerator defrost) but not mine. But I did get into the FD and it seems to have worked. I did take out the ice bucket and put in a towel while it ran. Finally! This presentation was the clue.

[@larrylyon3147]

Great video. Thank you! I purchased the service kit that included, the new tray, circuit board and fill tube for about $250 and installed myself in about 1.5 hrs last evening. It's making ice as of this morning and not jamming up. Woo Hoo!

[@southjerseypinball]

Priceless information here. I tried this a few months ago and it worked well. This time I can't even get the ice tray out. I put it in forced defrost again and waiting to see if the try frees up. We'll see!

[@acousticchris03]

Check out my 2nd video I put in the description below. It should help you out more.

[@jimsaake7876]

Thanks Chris... I could not enter the FD mode UNTIL I read Alberto's post below. I am now able to enter FD as you show in the video.

[@saewertsbbq]

Thank you very much for great info. Followed your advice - works great now. My wife thinks I'm her hero!

[@gmautuber]

You did a great job on this video, we have had this problem for a long time and it is worse in the summer. Thanks for making it so easy to follow. From Ice less in Deer Park.

[@billesterley6384]

Great video Chris. Very helpful. Defrost cycle and a blow drier makes quick work out of this PM project. I also caulked mine with mildew resistant silicone inside and out to help reduce humidity penetration. I believe this has helped extend the time between needed defrost.

[@augusta5504]

Thanks for the help! Mine just started doing this after 4 years. This is easier than the hair dryer deal & I won’t call a repairman. Thanks!

[@krystleroy3068]

Augusta the heat from the hair dryer could melt the ice box and then u can’t get a refunded i think ? For breaking it ? I would use the defrost function and if that doesn’t work call them to fix it just letting you know about the hair dryer

[@Ohio24Son]

OMGnnnsss...... Just spent 20min, with a HandBlow dryer, and Plastic spatula, scraping the plastic cover inside. {Yes, still notice a few scratch marks...}Third time in 1 1/2yrs of this pain in the neck Samsung POCrp... Was looking to see if a Total replacement was available...Had No Clue of the internal heating element...My Bad for not reading instruction manual... I agree, this is a messy mess of an Ice Maker, have seen Lots of comments concerning same... Thanks for the insight and Tips.

[@Sutra-xn1xl]

Can’t tell you how many times I’ve had to do this. Thanks so much for the video!

[@Pyroson2891]

Just for anyone looking. The button combination to get to that "menu" on the panel is the upper left and middle right buttons. I have the newer version of this fridge. My button labels are the same as this one. So if I copied the creator, I couldn't get to the menu. But if I do the same button locations as he does, then it works.

[@irinahodakovsky4086]

I was looking for you in the comments! Thank you! ❤️

[@melseven5294]

You comment about it being in the fridge opposed to the freezer, that's the price we pay on having a bottom freezer with a drawer. I'm glad they put this feature on it so we can easily defrost it.

[@warhead-2268]

I was stuck watching a meme Comp for like 30 minutes and i was waiting for the meme for the entire video. What a twist. At least i know not to buy a Samsung fridge. Thanks guy. Good day. Bless.

[@tax2607]

Thanks Chris. I was able to follow your steps and get my ice maker working again.

[@walterdixon7786]

Oh thanks for the detailed instructions. Yours is indeed the best video about this lousey ice maker yet. I’ll never buy ever buy another Samsung product again.!!!!😡😡😡😡😡😡😡

[@walterdixon7786]

Ok maybe this is the answer. If you can afford to get this ice maker repaired over and over it might be cheaper to buy a stand alone ice maker! Amazon has them for under 350.00!

[@JasonW.]

I bought what ended up being a great small standalone Frigidaire ice maker for under $100 at Sam's Club

[@MatsoGunnar]

Thank you so very much for this great instruction! I am just a bit upset that I didn’t find it earlier …

[@rickfox9587]

Same issue here. I just attempted to follow your video. It did in fact defrost. Now lets see if we get ice....Thanks!

[@lynnettecain7920]

Great video. I had the same problem. They sent a repairman and a replacement ice box. I’m not pleased with the amount of ice it makes or the time it takes to fill a glass. I look forward to paying this off and looking for a better machine.

[@Nana-us8ls]

Thank you so much for posting this video. Our ice compartment looked like yours, and I didn’t want a repair man here while we are Sheltering in Place.

[@marilynhazell5064]

Thank you...i too, have had 2 new ice makers replaced...and now out of warranty, this was very very helpful I've been pouring hot water in there!

[@martinschiller2154]

Thanks for the video. It works well. My fridge is two years old, and I do this every six weeks for the last year. This is pathetic. This will be the last Samsung product I ever buy. You would think that that would not want to tarnish their brand this way?

[@hannahoram7348]

to hell with this fridge is driving me damn crazy!!!!!!!!!!!!!!! Great video tho

[@araceliscarbonell587]

Excellent. Thank you very much. Mine was exactly like yours. I did it but the first and second time i didn't got the normal screen, until the third time. Then I saw your video over again. Thanks!!!

[@jeannedockins453]

Thank you for this video. It keeps me from having to heat up water and place in the ice maker compartment.

[@JasonW.]

I read that as 'beat up' water and ice maker. I agree if you also meant that.

[@karengriffin5873]

Thank you! Of course, my ice maker is so frozen over it is taking several cycles of forced defrost for it to all melt, but now I know how to maintain it so I never get this kind of build up again.

[@AngusKrock]

Thanks for posting this Chris. I just performed the actions from the video (I lost patience and used a blow dryer). I look forward to having ice in the morning. (I feel fortunate; we had about 21 months before the ice maker quit working.)

[@AngusKrock]

And we did have ice this morning. Thanks again Chris.

[@flayvorr]

We've had this fridge about 5 years and luckily this is only the 2nd time I've had to do this, thanks again for the video!!! (Would be nice if the thing didn't BEEP BEEP BEEP BEEP BEEP BEEP BEEP BEEP the whole time 🤣)

[@AndTodaysProjectIs]

Laughing in the fist few seconds when you say, "everyone knows and has the same problem" LOL. YUP

[@RandyIbarrola]

:) I watch this video every 2 or 3 months.. you know why right???

[@AnoNymous-lp5tb]

@@RandyIbarrola shit! You're lucky to make it 2-3 months. I can't even make it to 2 weeks without defrosting it.

[@simplysassy7271]

@@AnoNymous-lp5tb mine is 4 years old, this is the first time.

[@AnoNymous-lp5tb]

@@simplysassy7271 I got mine on the 2018 Thanksgiving. I should've research it before taking it home. Oh well.

[@batoolgenetics2256]

same thing here :(

[@alphazulu89]

Video saved me a hugggge hassle of someone coming out to fix this issue.Thank you!

[@noway5683]

thanks man you saved a big headache and from punching the stupid tech out

[@roxxydoxxy7310]

You just saved my life. Thanks I'm tired of throwing money away. Big help👌🏾

[@angeldominico5216]

Exactly!!!!

[@troniefieldhouse2203]

Thank you! I thought I was the only one dealing with this issue!!! I finally decided to see if others were as well!! Thank you thank you

[@MsTygame]

Tronie Fieldhouse lots of others!

[@brianbaker359]

Welcome to the crowd, probably tens of thousands of these sold in last 7 years or more, me included. Technician coming next week thanks to HD Extended Service Plan. Hope they have the specified Service Kit for my model. This is really a pandemic of a different type.

[@ryanc7230]

Thank you, thank you, thank you. Been chipping away at the buildup with a screwdriver and resetting it for years now.

[@acousticchris03]

Glad to help.

[@deaconofbeacon733]

Yep, have the same problem with my Samsung. Arranged for a Samsung technician to come out and take a look. As soon as he walked through my door he mentioned that there is a software upgrade to address this problem. Apparently the new software better regulates the temperature of the ice maker. Of course this is not advertised and you need to have a Samsung representative to come out before they tell you. It's been one month since the software was upgraded and the ice maker has been working perfectly. Took the guy 10 minutes to load the software and that was it...

[@cindyseymour3871]

Yours is the best video of this kind! Thanks!

[@trishl9169]

Thank you so much for this. Need to see if it will now make ice cubes again but I was able to defrost and open and rid the compartment of a solid block of ice thanks to your instructions...fingers crossed and thanks again!

[@mariannerobinson8436]

That's my issue right now, can't pull the bin out. Will try the fd and hopefully be able to remove it. ugh.

[@mollypaolozza5573]

I can't even get it to come out anymore. Defrosting now. Thanks for the clear instructions.

[@acousticchris03]

Check out the video on my page I put out yesterday. Just do those steps.

[@jefferybarron929]

Same problem with mine!!! Always froze up and no ice. I have to defrost often. Thank you for the tip on the Fd.

[@jdjeep98]

I have the exact same fridge with the exact same problem. I sealed the joint between the bottom and the fridge wall with silicone and replaced the motor unit in the back with the newer version, which has better insulation on the condensate drain, and have no more problems.

[@rekishanbroomfield5655]

Thank you so much.... I’m so sick of this ice maker but your video was very helpful

[@acousticchris03]

Glad to help, check our my new video I just put our, how to fix it

[@kathrynbullock3128]

THANK YOU!!! The video is soooo helpful!! And the blow dryer is my new friend!!

[@steven2831]

Your solution worked- thank you. Nice to have the ice maker working again.

[@chrislawrence6609]

My four door flex Samsung is doing this every three weeks! I've been taking a screw driver and warm water towel to it. This is so much more convenient. Plus I just watched two other videos about fixing the inner edge with sealant and getting a better seal with the door so I may try that too

[@daniloalvares2912]

Chris Lawrence did it work?

[@leenapple1157]

Following I have the same fridge and the same problem

[@quesokelso5425]

FD my four door fridge as well.

[@doloresandrews2359]

Thank you. I bought this refrigerator because it was rated so highly. LOL I thought it was great until it started freezing up.

[@richarddecredico6098]

All the ratings are games by the industry. It;s all bullshit, even Consumer Reports.

[@crafty_dixie]

Great help for the wife of a handyman who is unable to do anything because of his cancer!

[@simonsmith9942]

THANK YOU!! We bought a newly constructed house that had 4 brand new Samsung appliances and we've had major problems with 3 of them including the fridge. Samsung products are rubbish

[@michaelraneri364]

Thanks for the video great help any idea how to get the glass out of the bottom to clean the edges? It has trapped fluid in there.

[@andrewrasmussen5853]

Michael Raneri there are tabs under that glass that you have to pop out. Found out the hard way

[@trishl9169]

I've not been able to pop the glass out but have used a sheet of paper to slide in and absorb and push the liquid out. Would rather be able to get open but at least this worked! good luck

[@janhensley6995]

Thank you so much for this video...maybe now I can have ice again, instead of buying bags at store..

[@chrispalmer8752]

Great video, my wife and I bought all Samsung appliances, had issues with all 5. Washer and Dryer died after 3 years dishwasher door gasket broke after 2 years stover knobs went after 2 years( who would of thought 5 knobs would cost over $300.00) and you all know the refrigerator issues. NO HELP from Samsung. So I'll never buy Samsung appliances again

[@acousticchris03]

Yes, that's the sad thing about apliances these days, they are not made to last 🙁

[@barrytipton1179]

Thank you saved me work I was going get steamer out and bowls of hot water it worked a treat only down side don’t think u said might take hours to work . But still you go to top of the class ps I’m on my third Samsung usa type was hoping not be a forth it’s just out of 5year warranty.., still got five years on compressor Labour only might bin it if it really dies...ps I’m in uk

[@angeldominico5216]

Great video. Now I dont have to pay someone from Samsung to come fix it for me 👏🏻👏🏻👏🏻👏🏻

[@MikeRobishaw]

Will the fridge temperature increase during the forced defrost or does the FD setting only effect ice maker? Thanks for the video will try this out.

[@MoaninII]

Thank you, thank you, and thank you. I’m about ready to take these junk outside and shoot it. At least now I know how to easily fix it.

[@adaobiemoka7534]

December 2020 and this video helped us! Thank you so much!

[@andrerousseau4521]

Hi, i would like to thank you for the tip , very useful , i did not know what to do with that situation and i have followed the instruction given , thanks again i know that will share that info with my brother who has the same fridge - André

[@airbornelights]

You helped to save the day and make me look like a genius. Thanks Chris!

[@ianwalton1887]

this worked great, solved our same issue. thank you for posting

[@cindydicarlo5662]

Just did this and worked like a charm!! Thank you sooooo much!!!

[@KandieSandieLand]

Thank You! I hate using my hear gun...yes....HEAT GUN! HAHAHA Always afraid that I'll get the plastic too hot and make a Bigger problem! You video made my day!

[@iuwchief95]

Awesome! Thanks so much. I don’t like chancing breaking something by chipping ice off. I also signed up to follow the class action suit.

[@JewelzPositano]

Do you have info on the class action suit?

[@iuwchief95]

No. I have heard nothing.

[@ronrichardson7766]

One thing I saw, which seems to have worked, so far... put shims(sp) under the front feet, lift by an 1/8 inch... The spill way underneath seems to not let all the water run down but instead freezes then builds up. I was defrosted every 2-3 weeks, will need to see if this still works come this Winter, AZ so... kind of dry here in valley. Another person suggested adding a thinker seal, caulk, around where the tray slides in... Good luck, love the unit besides the ice issue, although the Q-Drive is anything but...quiet.

[@UndeadBoogie]

who else comes here about once every 2 months or so because you cant quite remember how to do this?

[@summerstowe2944]

Pretty simple

[@noway5683]

I'm sure i'll be back this frig sucks..i can't believe a judge threw out the class action we had thousands apply corrupt judge

[@wnarloch8624]

We moved into a flipped house 6 years ago and it came with a Samsung, similar to this but different model. We have only had grief with the ice maker. Right now we cleared the entire fridge and freezer to defrost. Is there a way to turn the ice maker off permanently but still be able to use the front water spout? We use that for cooking and I do like the water filter feature.

[@stephanienovick2532]

I had this problem. I used marine grade silicone and sealed all the cracks/openings between icemaker and frig. You need to take the panel off where the wires are inside icemaker to get to some of these cracks. Sealed these and have not had anymore trouble with freezing over.

[@EligatorEric]

This is great, thanks. I've been chopping away at my accumulated ice every once in while. I like this forced defrost option - it'll help. I also saw in another video that if it still doesn't work there's a reset button on the top right hand side of the ice maker.

[@lousacco]

Thanks Chris for the "secret sauce". Does Fd only affect the icemaker or should I move all the food out of the fridge and freezer while this is running?

[@thebearsden1701]

Only defrost ....

[@shawnsmith1811]

There’s a service bulletin for the fix. Needs sealant on the bottom left of the compartment. There’s a small gap that allows air from the fridge into the ice compartment.

[@Nat5732]

Will Samsung fix this even if not under warranty?

[@susiederbes7729]

Where do we find the Service Bulletin? Do we need to contact Samsung? Thanks for any help on this....