Samsung Refrigerator Repair - Freezing Up On the Back Panel - Evaporator and Defrost

[@rickjurado2398]

I see that these post are from a long time ago, but came across searching for answers on our Samsung French Door unit that was not cooling lately. So watched your video and it was very helpful. While our unit is 6 yrs old, its surprising that this just started. Anyway, found drain was clogged, the fan wiring to the wall connector seem rusted and came off quite quickly, so this needed to be re-soldered and added silicone to the inside cap to protect. One thing I did find, and not sure anyone else noted this, but the bottom screw that holds the middle support bracket is quite long, and I think it penetrated the drain line as the screw had rust, and rust was around the screw hold in wall. Notice during defrosting that water would occasionally come out the hole. So I sealed it with a little silicone, found a shorter screw and put back. So far the temp is running at 39 degrees. But will monitor for a few days before putting food back. But thanks for sharing your insight to this samsung problem..

[@benwolf7717]

This video just saved me hundreds. We had a repair guy come out 6 months ago and he defrosted it and replaced the panel but not the heating element. Shocker- it iced up again. You came to the rescue! I ordered the part online and fixed it myself. Good to go. Thanks again!

[@Appliancevideo]

Ben Wolf Thanks for the positive comment. Hopefully we saved you some money. Please help us provide more videos to our site by posting ApplianceVideo.com on your KZbin, Facebook or Twitter account or add us to your circles. If you are in need of any parts please support our parts department on line at savemoreonparts.com/ or call 1-800-830-5465 7-days a week until 11pm Eastern time. Thanks again your support. Matt, Ace Appliance service technician.

[@ThadGuidry]

Ben, is it still "good to go" after the past 3 years after you replaced the heating element ?

[@eomyenom1]

Hi Ben is it still good to go? What’s going on with it?

[@tomdaoust]

Where can I buy the heater element you show here?

[@Appliancevideo]

Get your model number off the unit our and call our parts department we have same day shipping. Please call 1-800-830-5465, for any of your parts needs or order online at: ApplianceVideo.com.

[@Appliancevideo]

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[@mentatchris]

Thanks - this was by far the most helpful video I found online! My family thanks you for a working fridge!

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@almaneedmoore1469]

Is it still working?

[@johnlanhamsr.2541]

Without question Samsung refrigerators are no good too many dilemmas do not buy them stay away

[@MODELBODYINTL]

@@johnlanhamsr.2541 100% - I also have SO many problems with my Samsung refrigerator. I would advise anyone to not buy Samsung for refrigerators - they are so faulty.

[@hafcanadiana318]

Some believe the sensor shouldn’t mount directly above the heat that rises from the right side. They move the sensor to the left, clamping it instead around the adjacent copper tube. Also, thawing the edges of the plastic cover before trying to disengage it from the back wall may help prevent it breaking during the effort. Also, replacing the heater drain probe with a new, long tongue style can help keep the drain port from freezing up. Otherwise, thank you for a well-done video with steps that are easily viewed and understood, unlike some others that are not thought out well in advance and are clumsily presented.

[@james-ku6pt]

This guy is a true professional refrigerator repair man

[@Appliancevideo]

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[@Mrbfgray]

I will *avoid ALL Samsung* products for the foreseeable future because of this pile of junk I bought unless they come to me and buy it back, move it out and replace with another brand...not about to happen.

[@fullsoul]

Bo McGillacutty their televisions are the absolute best, but yes...appliances have a problem.

[@rtec6106]

We'll replace our crappy Samsung refrigerator with a Panasonic.

[@rocketrayray55]

I wholeheartedly agree. The biggest piece of crap on earth

[@shawnadailey7053]

100% correct...Samsung refrigerator is absolutely the worst. The new filter design is impossible to install. We have had nothing but problems for the four years we’ve had it. Drain freezes up constantly and plastic parts have become brittle and are breaking. Never again!

[@paulwang2604]

Bo McGillacutty m e too

[@funigurl72]

Excellent video, thanks. I was defrosting every few months and tried a new solution. About 6 months ago, after it froze again I bumped up the recommended temp setting to 40 and 0, instead of 38 and -2. I put a towel in the front of the front of the bottom (frozen) drawer and the towel began getting wet, to the point that I had to replace it every day. After about 2 weeks of this the bottom drawer became unstuck. I took it out and was able to pull out a thick sheet of ice that covered most of the bottom of the ref. I dried everything out and it's now 6 months later and everything appears to me working fine running the higher temps. I have a towel under the drawer and it has remained dry. It might just be a quick temp fix someone so inclined. Thanks again for the detailed explanation.

[@halkarp]

This video is an enormous help. I'm not all that familiar with the general design of a refrigerator. When the water goes down the drain shown in the video, where does it go? I ask because my Samsung has a great deal of ice build-up, so as it melts, do I need to worry about something flooding someplace?

[@Appliancevideo]

halkarp Thanks for the positive comment. Hopefully we saved you some money. Please help us provide more videos to our site by posting ApplianceVideo.com on your KZbin, Facebook or Twitter account or add us to your circles. If you are in need of any parts please support our parts department on line at savemoreonparts.com/ or call 1-800-830-5465 7-days a week until 11pm Eastern time. Thanks again your support. Matt, Ace Appliance service technician.

[@ashleydowney]

halkarp Did you ever get an answer to this question? I need to thaw mine as well. Thanks

[@oldbimmergarage4749]

It goes to a tray in the lower rear of the refrigerator and is evaporated by heat from another component... so don't worry about it, but also don't pour TONS of water down it because it could overwhelm the evaporation process.

[@donaldwhite7536]

Very professional demonstration and explanation. I looked like a superhero after following these instructions. Thanks!!!

[@Appliancevideo]

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[@brianwhite2990]

My refrigerator started doing the same thing. It started freezing up in shorter time frame intervals too. Cleaning out the drain tubes on the back of the fridge stopped the whole problem. The energy saving tiny drain covers get clogged up if you have hard water. I actually cut the openings a little wider and I’ve had no more issues with it freezing up.

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@danaaugustine2809]

Brian, this may be my problem also. Where are the drain tubes located?

[@lancestevens6707]

Ditto

[@MrHanowski]

How did you know that the heating element was bad without testing it? Or the temperature sensor? Usually, the problem is just a plugged drain and there is a new, larger OEM replacement part that clamps around the heating element to prevent the drain from freezing.

[@radster51]

Finally found a permanent fix. After having a repairman twice come out and defrost the back panel I tried it myself and accidentally removed some of the Styrofoam shroud encasing the fan. That removal of Styrofoam seems to have permanently resolved the problem. We also make sure the panel vents are not blocked off by food in both sections and leave space around it to allow it to shed heat. Other than removing the shelves and 4 screws it is an easy fix.

[@douglasblack3865]

Where and how much did you remove? Have mine apart as we speak.

[@radster51]

@@douglasblack3865 Since I didn’t totally defrost before removing the panel it was a pretty big chunk that tore off when I pried the panel off. In other words around the fan and close to the coil. My guess is the extra area allows defrost to work better. Given the tightness of the panel I didn’t see much advantage to having it. Before freeze ups were an every six month problem, now it’s going on almost 2 years without a problem.

[@lois6520]

Thanks for your expertise but having to do this is totally unexceptable to me. I will never buy another Samsung product again.

[@Appliancevideo]

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[@vikingman3341]

You should test each part with specs from a service manual. My problem was only the defrost sensor ($7 part from Sears). The manual shows auto diagnostic tests and will tell you the ohm reading for a defrost sensor at room temperature. It is not the same for each refrigerator. Test the heating element for continuity. Test the bimetal thermostat for continuity at temps shown in the manual (e.g. mine opens at 140 degrees). Main circuit board is probably OK if your readout looks normal.

[@Appliancevideo]

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[@blackstonecap]

Thank you for this great video.I'm experiencing ice build up on my Samsung RF261BEAESP, which stopped cooling.I'm going to look you guys up after the holiday

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@501jonesw]

The heater cable you installed is plug and play but besides being new, is it any better (different) than the one you replaced? ALL Samsung Fridges have this issue so they obviously need a bigger/better heater coil.

[@authenticationstation2041]

You can buy a longer alloy tab that reaches from the defroster down into the drain hole that keeps the hole from freezing shut. I used a thick copper wire not knowing about the tab. I also used Mcquires ceramic spray on wax to keep the ice from sticking.

[@deeannelujan-ferguson465]

Thank you sooooo much! It is fixed, you made it look so easy. I ordered the part and fixed it myself. You are the best! Thanks again.

[@Bignene628]

What was the issue you had?? Was your freezer cold and fridge warm??

[@wilson3707able]

Thank you very much for your video. you saved me a lot of time and aggregation, and money. excellent videos and very professional.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel. Or support our parts department at 1-800-830-5465 and our website www.SaveMoreOnparts.com . This is the only way we can continue to help the over 900,000 people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@floraarana6661]

thank you but it seems like i have to do this once a month this samsung refridgerator suck water

[@GSeydel]

@@Appliancevideo You should put your parts department website in every repair video description so it's easy to find. I'm ordering the part from you guys. Thanks

[@anthonyrice4317]

PLEASE READ!!! Had to do this every 6 months until I read that if you spray "Pam" on the coils it will prevent ice buildup. So I tried it and haven't had a problem since. 5 years and still no ice build up!

[@Appliancevideo]

Hello Thanks for the good tip, I hope it can help others with the same issues. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page

[@victoragresti1777]

Wow ..Was your problem,the coil icing at top, causing the fan make a noise?

[@kuei12]

@@victoragresti1777 Ice gets in the way of the fan blades. The noise is the blades hitting the ice.

[@jmdenison]

Thanks I will try that

[@titoh5483]

PAM as in cooking oil?

[@connieching6499]

This video is super helpful. My samsung fridge is not cooling and there are ice in the back panel. (freezer working fine) How do I know which part I would need to replace?

[@Appliancevideo]

That is a question for our technicians, they are answering all questions at our website www.appliancevideo.com/repair-help/ . We also have over 3,000 common questions and answers that you can easily search through by your model number, appliance make, problem or error code and it’s absolutely FREE.

[@stephensaunders8067]

thank you for the video ..... I noticed you all don't have model RB215ACWP on the parts website. consider also wrapping a copper wire between the heater and the coil's tubing

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[@kevinmace2725]

Thank you so much for posting this video, I have that exact fridge. Although my issue was different, I still needed to get that back cover off to expose the coils. I'm glad you also included instruction on removing the double drawer top, it was getting the best of me. Thanks again!

[@Appliancevideo]

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[@frozerekmeyata4091]

@@Appliancevideo Wow, a computer, we don't really care...we? there is no we, just an automated computer reply.

[@ChinaAl]

Hi. Thanks for the video. Our Samsung RF263 French door has the same problem. Trying to figure out how to get that panel off. We didn't know about that 4th screw!

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@Wallace823]

yes and keep away from KIRKLAND brand fridge, another lemon .

[@FreshRefrigeration]

Thanks for the informative vid. Much appreciated, couldn't do one as good! Will share.

[@Appliancevideo]

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[@igotfeliciadreams2429]

What is the type and name of this sensor is called..... I have the same fridge, but with ice maker on top and bottom............????

[@pichijg28]

@@igotfeliciadreams2429 i need it too

[@joestarlite]

I'm not so sure how "trusty" these Samsung refrigerators are. Mine freezes up every year or so an needs defrosting. Samsung has brought us back to the days of my childhood in the 50's when my mother had to defrost her refrigerator from time to time.

[@Appliancevideo]

+joestarlite Good question, with our technicians now getting hundreds questions weekly, they are answering all questions at our website www.appliancevideo.com/repair-help/ . We also have over 30000 common questions and answers that you can easily search through by your model number, appliance make, problem or error code and it’s absolutely FREE.

[@SuperBrian713]

It's amazing to me how people think just because Samsung makes a decent TV, everything they sell will be good. I made the mistake of buying a Samsung microwave to replace my 14 year old Sharp and it was absolute trash. Thank you Hurricane Harvey for eliminating that piece of junk.

[@frankarchuleta5427]

Samsung is JUNK!

[@frankarchuleta5427]

Refer condenser freezes up and stops the fan.

[@noneofbus2346]

Mine came with the house we bought November 18 and the right cooler vent keep icing up which is causing the ten to go up in the 50’s. I hate this fridge

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 13,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@Marc9889]

Thanks for taking the time to post this. Very helpful!

[@kevinpham4017]

Great video do you have the link where to buy the parts from?

[@danlaino4303]

I'm done messing with and replacing parts that really didn't need replacing evidently on this SAMSUNG POS. We went out and bought a Whirlpool (hoping they still make good stuff) its being delivered on Sept 11th. For the $100.00 delivery and set up and REMOVAL of this SAMSUNG peice of POO POO it will be a small price to pay compared to all the aggravation this refrigerator has caused us.

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@cookingwithsuzyduzy]

chris, in the 2 or more years since they put the wire in it has happened only once but I think the kids left the freezer open when it happened. it was a constant problem and was either overflowing or would freeze under the crispers with water flowing out under the ice and over edge to freezer door. Crappy design for an expensive fridge. after they fixed it I no longer have water outside from the door panel. I still get ice and so I have not bothered to do anything about it or complain

[@Appliancevideo]

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[@rosieherrera3863]

How much does that repair typically cost?

[@naturegirl2110]

@@rosieherrera3863 Have you found out yet?

[@MatthewSaratoreGarden]

Awesome video, thanks! Just cleared my drain of ice.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@aghastfont770]

Ironically, I got a samsung fridge ad before the video started.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@GetAClueMarketingShow]

Great Video! It helped me dissect the fridge..However, I bought a new defrost sensor thinking that was it and still not working. After all ice melted and dried, still reading 60+ degrees...WTF do I do now? Sounds like fans are working...I'm no expert at this, just taking people's advice..Anybody know what else it could be? Samsung RF263AEWP..

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, our technicians are answering all questions at our website at www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week Mon-Sat . You can also search at www.SaveMoreOnParts.com 7- days a week.

[@kevinm7731]

Fantastic video could not of been better in the quality and ease of following what to do. Could this be what is causing water in the bottom of our fridge section in our Samsung Freezer on the bottom unit. Water will also form in the crisper drawers. The water under the drawers will freeze and make the drawers hard to open. Thanks again

[@Appliancevideo]

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[@robwhiff3411]

This video is great thank you for the info , I had the same issue with my fridge and I replace the heating element but it’s still freezing up , do you think it’s the fan probably not working properly ? My fridge is the Samsung RF18HFENBSR

[@scottwhughes]

Is the newer heating element/part an improved one or is it the same (and will eventually fail as well)?

[@Appliancevideo]

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[@yellowribbon9118]

Did you ever find out your answer on the new heating element being better or just as bad?

[@gbiles2]

@@yellowribbon9118 i am installing a new evaporator heater element and temperature sensor today. if that does not work, we are going to tip this pos into the trashpile. ;)

[@yellowribbon9118]

@@gbiles2 Likewise, I just bought these parts myself based on these videos. I will install these parts soon too. If it fails, id love to take it to the shooting range.

[@emergesm2011]

​@@yellowribbon9118 has the back of your Samsung frozen since you replaced the parts? Have you had a chance to be able to tell if it's made a difference?

[@jojoglemond]

I bought a beautiful new Samsung refrigerator (with right-side pass through door) a few years ago. The fridge ran great for about two years and then started freezing up on me. I eventually replaced the defroster heater/sensor combo and thought my fridge troubles were behind me. I was wrong! The fridge ran fine for about six months before it crapped out again! Needless to say, I WILL NEVER buy another Samsung product again!

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@maureenk1635]

I must admit, I've been watching several Samsung videos try to solve this problem, and I also would never buy a Samsung refrigerator. My refrigerator probably has a similar problem but it's about 15 years old, so I can't complain I guess.

[@jimmacstl]

so, when it 'crapped out again', was it the same issue with freezing up behind that panel? Or a different issue?

[@michaelnuzum7004]

How do you know which piece needs replaced?

[@patticonlin4318]

Our Samsung fridge is only 7 1/2 years old. We have already had a thermostat replaced and now it's freezing up again. We also had to replace the shelf brackets because they rusted. NOT happy.

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 10,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week Monday -Saturday, or search at www.SaveMoreOnParts.com 24 hours 7- days A week.

[@clubtepes2046]

Good video. On my fridge (RF266AEPN) which seems like the same model you are working on, right above the thermistor clip on the upper right, there appears to a 'tootsie roll' of some putty or something. On my fridge, that 'tootsie roll' melted over the thermistor clip. I'm wondering if there is an explanation for that?

[@jessemartin6826]

Thanks for showing me how to repair my fridge!

[@Appliancevideo]

Happy to help! Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@cad4life93]

you would expect samsung to be good right? Shit breaks on my every month with the fan freezing up. Seems to be a known problem worldwide with these fridges

[@Appliancevideo]

Mike P That is why we make these help videos. . Please help us provide more videos to our site by subscribing to our KZbin page or posting our www.appliancevideo.com/ website on your Facebook or Twitter account. Our factory authorized technician’s also daily provide free professional Repair Help to people like you to help solve their appliance problems. You also have the option to email a factory service technician with a question at www.appliancevideo.com/repair-help/ . If you need of parts for your major appliance, we have over 5-million parts in stock at savemoreonparts.com/ . Thanks in advance for supporting us. So email us if you have any other questions our videos cannot resolve. Thanks for your support in advance. Matt, Ace Appliance service technician.

[@noneofbus2346]

They need to have a recall on these!! Why isn’t there one?!?

[@ArkMedic1]

@@Appliancevideo yeah, you'll help when you send an email for $19.99! I thought you wanted to help! I am recently divorced after a 21-year marriage, I am disabled, and my freezer back panel is frozen up, the refrigerator is not freezing and I've lost all food in my refrigerator and my freezer! The ice maker went out on it within 6 months of us buying it! My ignorant husband said that the filter for the ice maker cost $200, so he didn't want to fix it. What is the knob on the refrigerator on the very bottom right that says lock and unlock, but it doesn't say what it is. I unlocked it, and now I can't get it pushed back into get it locked back! Where do I need to start, because I cannot afford to have a repair technician come out here on a fixed income? Also, I'm not strong enough to pull the refrigerator out, so I cannot unplug it. Please help me get this fixed quickly. I'm out of food!

[@lisaberdan4795]

Ours too... Samsung needs to stay with electronics... Our fridge is only 6 yes old...freezes up constantly!!! Getting a knee one tomorrow....not a Samsung

[@r.castano4325]

@@ArkMedic1 This fix will get you a recall from the client. Replacing the heater is not going to fix this problem. the top of the coil where the intake tube runs next to the fan will freeze up again, and again, and again 3 weeks to a few months if your lucky. To permanently fix this problem you need to install Supco 502 heater, in parallel with main heater and, locate the heater on the intake down side and across the top of the condenser coil. While you are at it a drain tube heater tab with an extension and a kit for the the defrost and drain kit is available from Samsung. And you may as well call the Samsung Tech for the Ice maker TSB recall notice from the law suit they lost.

[@Appliancevideo]

Thanks Matthew we try our best to provide quality videos to help Do-It yourself consumers save money. Thank for your comment it helps us provide better videos. If you are in need of any parts, our parts department has over 5-million in stock for same day shipping. Please call 1-800-830-5465 for any of your parts needs, or you can order online 24 hours at: ApplianceVideo.com. Thank you and good luck with you project.

[@marlenaraiza3812]

***** i want to get a subscription but you guys dont accept paypal bummer

[@Appliancevideo]

+marlen araiza Marlen, we accept PayPal and have accepted paypal for the past year

[@NickDunand420]

+ApplianceVideo.com My Samsung fridge looks very similar. It is a RF267AERS. Will the part you specified in the description work for my Fridge?

[@annshafer5846]

Glad to have this fixed thanks to your guidance - but now how to get that bottom/crisper shelf to go back in. It looks like the pegs near the back of the shelf dig into that shelf rail. Whats the trick between 10:02 and 10:06 to get that shelf back in place?

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@connieching6499]

I have the same refrigerator and this ice buildup keeps happening. I see this part you replace here is discontinued. Does that it's not fixable?

[@Appliancevideo]

Great question, you can call our parts department at 1-800-830-5465 and they can give you help 6-days A week Mon-Sat . You can also search at www.SaveMoreOnParts.com 7- days a week. If you have a more technical question that our parts department cannot answer, our technicians are answering all questions at our website at www.ApplianceVideo.com under our Repair Help section. We have over 4,000 common questions and answers that you can easily search through by your model number, appliance make, and problem or error codes, and It’s free to search through our question & answer library.

[@shannonjohnson2345]

Thank you I need to try this my fridge also makes a loud popping and cracking day and night . Do you have an idea what that might be it sounds like crushing ice and turning ice . I do not have the water hooked up and never has been and the ice mode is off . I see on the web many people have this prob. As well. Most of the dealers / stores in our area have stopped selling samsung refrigerators it's to bad that they can't make a good one bc they sure are nice looking peaces of junk. I will be buying parts from you guys . Our fridge has had problems since it was new and 2 yrs later still has problems .

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@xval-of9ug]

That's the sound I hear before ice consumes the fan and stops cooling

[@marliesmanning8148]

I hear the loud cracking popping sounds when ice is building up behind the back panel inside the fridge. That happened before I replaced the dinky tab that directed water into the drain tube that Samsung provided. You can buy a replacement tab on Amazon. 6 years later, same thing started happening. I replaced the heater coil about 5 weeks later it froze up again. Next I'll try replacing the heat sensor. If that doesn't work I may just pitch this stupid refrigerator. Never buying another Samsung again!

[@7280452]

Great vid, my issue is I not sure if the heater is bad, I bought it for a pretty good price but after t ran for a couple of months it did freeze up and stop cooling. Can I test the heater to find out if it is bad?

[@Appliancevideo]

Great question, you can call our parts department at 1-800-830-5465 and they can give you help 6-days A week Mon-Sat . If you have a more technical question that our parts department cannot answer, our technicians are answering all questions at our website at www.ApplianceVideo.com under our Repair Help section. We have over 4,000 common questions and answers that you can easily search through by your model number, appliance make, and problem or error codes, and It’s free to search through our question & answer library.

[@jeanpierre-louis3986]

@@Appliancevideo ApplianceVideo.com

[@WIDERisBETTER]

I have put mine on Forced Defrost and let it sit for 20 minutes beeping and then removed the back panel and the heater coil was not hot at all. Would you suggest the thermostat part, the fuse part, or the heater coil itself if that is the case? I have to defrost the ice every 3 weeks in mine as it never melts off.

[@Appliancevideo]

Great question, you can call our parts department at 1-800-830-5465 and they can give you help 6-days A week Mon-Sat . You can also search at www.SaveMoreOnParts.com 7- days a week. If you have a more technical question that our parts department cannot answer, our technicians are answering all questions at our website at www.ApplianceVideo.com under our Repair Help section. We have over 6,000 common questions and answers that you can easily search through by your model number, appliance make, problem or error codes, and It’s completely free to search through our question & answer library. There is a very good chance you question is already answered there.

[@franciscomedina8019]

Read this!!!! I bought both parts but only needed the sensor which is about $12. So please try and buy the sensor before ordering both parts. I had to spend more than $90 for both when it could of been only about $12.

[@Appliancevideo]

Hello Thanks for the good tip, I hope it can help others with the same issues. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page

[@GILGAMESH401]

Excellent video

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@PhilSartori]

If it was so trusty, I wouldn;t be trying to fix it!!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@florinewoodward1315]

My refrigerator is having a similar issue. I can no longer open the ice maker door to defrost it with the hair dryer. It's frozen over along with the cooling fan compartment in the refrigerator. I use an electronic thermostat to keep a check for the actual temperature in the refrigerator and freezer. The refrigerator is at 50 degrees and there is water pooling under the deli tray. The water then spills onto the floor and I have to remove the deli tray to clean the water out. All of this happened to me in 2017 and I now have the same issue. I've call Samsung and they refuse to acknowledge that they have a manufacture defect on the refrigerators. They told me since this is out of warranty that I would have to pay for repairs. Well the ice maker has been an issue for me for years. I have to defrost it with a hairdryer about once a month and here I am again in 2020 having to get the same repair that was performed in 2017 which tells you all they did was put a bandaid on the problem without addressing the real issue which is this thing can not be fixed. Of course, I've requested a refund and they deny that they are at fault and will not give me a refund. I have filed a complaint with the BBB.

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 13,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@IbeSyke]

Well damn it looks like I'm not the only one thats having this problem . I opened the panel and use a blow dryer to melt the ice off it helps for a few weeks. I dont know if I want to replace this whole thing . It's only 7 years old smh

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@vaughankrikorian9278]

Looks like I can add to the many frustrations of the Samsung refrigerator. Ice build up and now the refrigerator won't keep temperature where food isn't spoiling. If this is typical of Samsung, why isn't something being done about it?

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 10,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 6-days A week Monday -Saturday, or search at www.SaveMoreOnParts.com 24 hours 7- days A week.

[@HollyIncalcatera]

Where can i obtained the parts?

[@junereynosa3896]

We have the RF267AEPN. We've had it since 2010 or 2011. About 2 1/2 years into owning this refrigerator we had the problem with the water and ice under the pantry tray. I went online to find a solution and one of the things that we were told to check is the metal clip that hangs close to the defrost drain tube. We found that the clip is to short. It didn't even come close to the drain hole. My husband made a new one and it has worked fine until 2 weeks ago. (June 2016) We just took it apart again and he has put in another clip. I'm hoping this will work however it looks like it may be an every 2 years event. Questions for you..... if it does it again should we change the sensor that you changed in this video? This is so frustrating but I am thankful I found this video. We are DIY people but I don't want this to be an ongoing problem. The money we have all paid for these refrigerators and the design is so poor it will only last a couple of years before there is a problem and another problem. We live so far out that there is NO technician that wants to travel out here. We maintain our refrigerator with new filters when it says to change the filter and we keep it very clean. We pull it out often to make sure it stays clean of dirt and dust. We're doing our part to make sure this refrigerator last. If you have any other ideas suggestion, please post it. Thanks you

[@Appliancevideo]

Great question, with our technicians now getting hundreds questions weekly, they are answering all questions at our website at ApplianceVideo.com under our Repair Help section. We have over 3,000 common questions and answers that you can easily search through by your model number, appliance make, and problem or error codes.

[@mauromark1]

Hi June, What did your husband use for a new clip? What did he make it out of? thanks

[@Jackmanis]

great video guys. How do I know if it is the defrost unit. Mine is just like the one in the video. Its not get cool, Freezer is fine, Cleaned all the vents and coils. Just not sure what to check next. Any help.

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 13,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@Melgjorge6]

First thing. Do you check the heater to see if is open. You said to start with the heater? Why. We dont know if the heater is bad or not. 90 % of the times is the sensor. Sensor is bad or sensor has to be on the low side line instead of the cappillary tube.. According to samsumg the sensor needs to be move to the low side line. Also make sure the drain is not clog. If it is removed the little metal clip the goes from the defrost heater to the drain. That clip is too short and is not reaching the drain. That cause ice build up on drain. In the case samsung has a new part #. New desigh of clip we can call it drain heat probe. You can use the whirlpool one. Whenn drain is clogged you get a lot of ice on evaporator cover and also water leakege under the crispers.

[@Appliancevideo]

We have found weak defrost heaters that have full continuity but are hot heating in the middle of the heater. Do you have the new part number of the heat probe? We would like to share it with anyone have this issue. Thanks for your comment. Please scan through our other 600 videos and give us your input. Please help our ranking by subscribing to our KZbin page or posting our ApplianceVideo.com site on your Facebook or Twitter account.

[@TravThompson]

Mel, You said that Samsung says to move the sensor to the low side line, I have been looking for this on other sites and cannot find any information. Can you describe how this is done?

[@Appliancevideo]

Travis . Go to ApplianceVideo.com and type in your model number. We have a search for video by model number feature. Or you can type in Samsung sensor replacement. Our site has 2600 Free videos on it. Please help our ranking by subscribing to our KZbin page or posting our ApplianceVideo.com site on your Facebook or Twitter account.Good luck with your project.

[@charlieboxxo]

Great Video! Do you have another video for this model Samsung (RF266AASH) if the freezer isn't keeping things frozen?

[@Appliancevideo]

Yes, we have many videoes on the Samsung . Go to our search by video by model at www.appliancevideo.com/video-by-model-number/ .

[@sammc8680]

Just replaced my heating element, Thanks for video.

[@Appliancevideo]

Glad it helped. Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@danlaino4303]

Did that work for you. It didn't fix my problem. Nothing changed.

[@sammc8680]

@@danlaino4303 It worked for a while and then slowly started having the same problem.

[@danlaino4303]

@@sammc8680 Exactly. We went out and bought a new refrigerator yesterday delivery date of Sept 11. I wasted about $80.00 on parts and hours of time defrosting and replacing and checking other parts .Hopefully mine keeps working without me having to take if apart again before Sept 11th. We downsized to a condo so no garage like the old days to put it in and use as a freezer because that works just fine. What a waste of money 3+ years ago on this piece of SAMSUNG POO POO! Never again!

[@tillz63]

Thank you for your videos. My 266 does not ice up. The fan works. The power cool seems to work - temp gets down to 30 but quickly goes back up to 46-48. Will not go below 46 on regular cool. Was wondering what it could be.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel. Or support our parts department at 1-800-830-5465 and our website www.SaveMoreOnparts.com . This is the only way we can continue to help the over 900,000 people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@Appliancevideo]

Great question, you can call our parts department at 1-800-830-5465 and they can give you help 7-days A week. If you have a more technical question that our parts department cannot answer, our technicians are answering all questions at our website at www.ApplianceVideo.com under our Repair Help section. We have over 3,000 common questions and answers that you can easily search through by your model number, appliance make, and problem or error codes, and It’s free to search through our question & answer library.

[@leroijr407]

So what was the issue? Mine won't go below 46 temp either. And these people on this video didnt answer either

[@rudykardos6996]

Is the ice build-up a sign of failed "heating element?? A refrigerator repairman told me to just defrost it and put it all back together if the fan works. If yes, and I need the heating element only as in the posted video - what is the ordering number for the heating element only?

[@dr.alanhimmel9406]

+Rudy Kardos Generally with these refrigerators, there is nothing wrong with the heater element. Its the computer that tells it when to heat up, which is not working. You can test the heater element with a ohm meter to see if its shorted out. Like I said, most of the time the heater element is fine.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@Joaquin77]

I thought the problem was the short aluminum tab in the bottom of the heater that we need to replace for a longer one so the water can fall into the hole freely without freezing.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@debbie291]

How do you know if the problem is the Heater-Metal SHEATH;120V or the defrost thermostat? I have a Model rf263beaebc that works wonderful until the fan starts clicking and the temperature in the fridge stops cooling. I've left it off and open for 16 hours and it worked again list a charm for about three weeks and I was right back with the same issue. Samsung acts like my problem is isolated but with the number of videos out here and posts on blogs, I don't think I'm alone. I don't know if there is a simple answer to my question or it's a gamble as to what the issue is.

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 10,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week Monday -Saturday, or search at www.SaveMoreOnParts.com 24 hours 7- days A week.

[@pimpom21559]

Excellent videos

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@voodoochilezee]

Great video, easy repair, what was the exact part number of the heating assembly(tube). The part number you listed is for the whole radiated system

[@Appliancevideo]

voodoochilezee Thanks for the positive comment. Hopefully we saved you some money. Please help us provide more videos to our site by posting ApplianceVideo.com on your KZbin, Facebook or Twitter account or add us to your circles. If you are in need of any parts please support our parts department on line at savemoreonparts.com/ or call 1-800-830-5465 7-days a week until 11pm Eastern time. Thanks again your support. Matt, Ace Appliance service technician.

[@crashandfreeze]

I have a similar Samsung. The display says it's cold, but it's not. It makes a rapid banging clattering sound like fan blades hitting a chunk of ice, then after a few days, the fan stops altogether. I pulled the cover off the evaporator and noticed that the ice was only built up where the copper tubing goes into the wall, not all through the evaporator where the fins are. The ice accumulation is also near the fan on my model, thus the noise. I fixed it by wrapping those tubes with foam insulation and duct tape, finishing it off with gap filler. Now, all the tubing without fins is insulated. Let's see if it works.

[@Appliancevideo]

Jacob This sounds like you have a part of your defrost system out. Check out these two video links to solve your problem permanently . www.appliancevideo.com/samsung-rs263tdbpxaa-refrigerator-repair-not-cooling-properly-defrost-system/ ( second video ) www.appliancevideo.com/samsung-rf266aepn-refrigerator-repair-not-cooling-properly-freezing-up-on-the-back-panel-evaporator-and-defrost-system/ . Please help us provide more videos to our site by posting ApplianceVideo.com on your KZbin, Facebook or Twitter account or add us to your circles. If you are in need of any parts please support our parts department on line at savemoreonparts.com/ or call 1-800-830-5465 7-days a week until 11pm Eastern time. Thanks again your support. Matt, Ace Appliance service technician.

[@omargomez5470]

Jakob, any update on how you fixed your frig did insulating the tubing work , I seem to have the same issue with the ice build up on the top when it goes in the wall.

[@dwaynerobare1153]

Is there a test you can do to see if this is the problem Part? Ohm meter or something? Mine is freezing up... Thank you? If there is, I will purchase from your site.

[@dwaynerobare1153]

I have a Samsung RF28HMEDBBC... The part looks the same...

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@denverong]

Hello, I have a Samsung refrigerator model RF28HMEDBSR and the fridge cools but the freezer does not, do you know how I can fix it?

[@chrisnewland5151]

Thanks for the help. But would this happen again

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@warthhoh]

Hello I have a Frigidaire and has no circuitboard I replace the defrost timer and defrost sensor yet it’s still ice builds up on the course when I manually turn on the defrost defrost the ice what do I do now

[@visioninprint]

Try spraying Pam. The cooking oil

[@robinweiner1883]

Great video, My problem is that the freeze is cooling properly but refrigerator is not, had massive ice build up and fan noise from top fan, unplugged refrigerator let set for 24 hours, freezer reached temperature but refrigerator has not, you do not feel no air flow from the top of refrigerator, chiller compartment is getting cooler than frigerator, could top fan be bad?

[@Appliancevideo]

You may still have ice in the air duct going to the refrigerator section. I suggest you shut it off with doors open for 24 more hours, If you had ice build up you most likely have a part of your defrost system that is defective. Possibly your defrost timer, therm or heater. Our family-owned and operated company worked hard to provide you with FREE, high-quality repair videos. Thank you for your continued support and good luck on your project. If you are in need of any parts, our parts department has over 5-million in stock for same day shipping. Please call 1-800-830-5465 for any of your parts needs, or you can order online 24 hours at: ApplianceVideo.com. Thank you and good luck with you project.

[@miriangpinheiro]

I had the same problem. I called them and was told to turn off for 24 hours, let it defrost and plug back in. Guess what? Problem came back. So, this is what I learned with "Father & Son repair" channel: 1) I removed the drain line and washed with soap in order to unclog the lint from that small passage and put it back the way you took out. 2) if you haven't defrost the chunk of ice from the bottom do it now. It will drain fine and not accumulate ice again. 3) clean the drain line passage, the gray plastic tube from behind the fridge once a year.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page

[@ryk1265]

Great video!

[@Appliancevideo]

Thanks

[@jordanw4251]

What is the black material wrapped around the very skinny pipe on our right side at the top of the evaporator? Mine has melted and dripped down over the white plastic that runs toward the bottom of that pipe

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@WHATEVER956]

Great video. Did you replace the sensor and thermostat? is that the DA47-00244Q part number? thanks so much!

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. The parts replaced are model specific. Please help us by subscribing to our KZbin channel. This is the only way we can continue to help the over 900,000 people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at ApplianceVideo.com.

[@duane1039]

Great video. I have that exact unit in the video, and my question is what is the part# for that replacement kit you put in? I can only find individual parts, not that whole assembly.

[@Appliancevideo]

Duane If you take the model and serial number off the unit and call our parts department at 1-800-830-5465 they will tell you the exact kit part number. Thanks for your positive comment. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@mothaedira8418]

Since I'm in South Africa where can I get the parts for my fridge as it's not cooling ? I'll be happy if you give me the supplier numbers specifically in the Free State or any other place in SA .

[@teegirlawesome]

Hi Matt, I called for the part, but the person who assisted me couldn't find my Samsung RF263AEPN model number in the system. I don't know if this is the same evaporator defrost system model number that I need.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@frontiermarvin71]

Ok but how do you diagnose that the heater is not working. I got same problem but I checked for power at the fan and did not get any voltage so if the fan does not turn also the evaporator will freeze. How do I check if the board I'd bad ? I checked power goes in but I could not see going out I'm old and even with glasses could not see the letter on the board .

[@reply2myads296]

FIXED the overcooling: After spending so much money I fixed it myself: Short Story: 1) Found my Samsung model + version 2) Found 2 temperature sensors for my model (RF263BEAESR/AA version 2) DA32-10104N DA32-00011C 3) Changed the above sensors 4) DONE PS, Start with small steps: Make sure your panel temperature set to a higher temperature and it is not to Power Freeze If you have an extra freezer/fridge, then move your food to those and unplug this fridge for 72 hours Now if it still freezes your food, it is time to do some repair: a) Change the above temperature sensors (according to your model) b) If that does not work change Mainboard c) and if that doesn't fix it, then if you think the display panel does not work, you can change that Good luck

[@Appliancevideo]

Thank you for your response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@brendanhermiz2587]

Hey awesome video, but I have a question. I have the same fridge and it seems to be cooling fine, no issues there, but I recently noticed a loud fan related noise. Upon further inspection I found there to be ice build up in the top section where the fan is. Is this a precursor to my heating unit going or can I just clear the ice and be ok? I had the fridge set to factory setting, not overly cool and anything like that. Any info would be great because the noise is quite annoying, thanks!

[@Appliancevideo]

We're happy you liked our video! When you are getting frost build up around the fan, it is not caused by a defective defrost heater. The most common cause is air and humidity leakage. You could have a bad refrigerator or freezer door seal, or if you have an ice dispenser through the door, the flap in the door may not be closing all the way.

[@tammydiehl6288]

I also am getting ice build up around the fan and behind that cover. I've defrosted it before and removed all ice but it keeps happening. Please let me know whats parts I could order to permanently fix this problem.

[@SDPBALLCOACH]

hey, great video..My issue is that the water filter on my model is BETWEEN the crispers.. CAN'T access the screws. How do I get the filter system out?? do I need to get to the back to disconnect?? ANY Video would help, i'm a visual guy... thanks...

[@davidbetts1798]

Pull filter out then press both tabs right above where you pulled the filter out press at the same time and it will release bottom shelf

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@hondagoal]

Great video. thx.

[@Appliancevideo]

Thank you

[@michaelho274]

Finally, fix 5YO Samsung RFG237aars freezer (at the bottom) is not cooling and keeping 30 degrees in the freezer section. No problem in the refrig section. I have to remove the panel and to defrost it for almost every 3 weeks. Run diagnose it shows fan motor error to replace the motor. Remove the back panel to clean the secret place that seems to block the air flow, in addition, clean the drain pipe and vacuum the water in the pan. Now, the freezer temp is the same as the display -4 degree for a few weeks. I hope I can post the video to save your bills...

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 10,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week Monday -Sunday, or search at www.SaveMoreOnParts.com 24 hours 7- days A week.

[@RR-mp7hw]

I replaced all three components of the fridge defrost (heater element, bimetal thermostat, and temperature sensor) and am still getting freezing. Anyone have other ideas how to fix?

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@kiop4355]

How do you know if that needs to be replaced last week we replaced the little metal part that is on the bottom of heater but it is still freezing up so I am guessing it would be this??? I would love to know what you would think

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@Wishinguponastar321]

great video.. very easy to follow.. but this darn fridge sucks.. i replaced the parts and the fridge still isn't cold at all.. waste of money buying this damn fridge..

[@Appliancevideo]

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[@ginhenna]

Educational video tks.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel. Or support our parts department at 1-800-830-5465 and our website www.SaveMoreOnparts.com . This is the only way we can continue to help the over 900,000 people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@Bignene628]

HEY MAN MY FREEZER IS NICE AND COLD BUT FRIDGE IS WARM. WHEN I REMOVED THE BACK PANEL IT WAS FROSTY. BUT TEMP WAS 72 and idea

[@BrightSmiles]

How to get in touch with you. I have a burnt out plastic housing where you plug the heater. Can you tell me how to replace that socket and where to buy that part.

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@bitiasanchez6425]

What is the name of that part he replaced

[@guptasridhar]

Hi, I have RFG298HDRS and need to replace the water filter housing, can you please let me know if you have a video for the same.

[@Appliancevideo]

+Sridhar Gupta You can go to ApplianceVideo.com and search our library. We have over 4,500 quality videos there.

[@KateRVN]

Good video. Shame about having your hands in pockets dude....makes a good video look sloppy. I shall go fix my appliance now. Thanks for your video.

[@jimmacstl]

I've found out that this part, DA96-00516B Evaporator and Defrost, is no longer available. I searched two diff. appliance stores online. But this part # includes the entire assembly, not just the heater part, which the video shows being replaced. Has anybody found just the heater part? Thx.

[@thomasdrouin3643]

I'm getting water in the bottom of the fridge but the drains are clear. Also when taking the cover off, the Styrofoam broke in a few places.

[@markfernandez7381]

did that also fix ice scraping with the fan motor in that section ?

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@jz44804480]

Our Fridge and Freezer seem to be cooling fine but we started to notice large amounts of water under the Vegetable trays just and noticed the holes down the right side of the Duel cooling full of ice chunks. I have taken everything apart and am letting it all thaw with the doors open. The drain seemed totally clear when I poured hot water down it. Just like in your video there is a chunk of ice above the heater by the screw hole. The Vent hole further down that I assume leads to the Freezer had some black mildew. We have also had lots of problem with our seal getting mildew on them but decided against replacements when we looked at the cost unless we are sure that is the problem. I want to be sure we are replacing the correct part. Can you give any specifics on how to test to see if the problem is the Heater, sensor or something else? Does it seem strange that there is mildew around the pipe to the freezer? We live in Florida so Humidity and mildew is always something we chase, plus with 3 kids they have left the door ajar more than once. I have not had any fan noises that people have mentioned.

[@Appliancevideo]

Have you seen any gaps in the door seals ? In the freezer or refrigerator seals ? If so that is where the ice is coming from. If not do you have an ice dispenser that dispenses ice in your door ? If so your door baffle may not be closing all the way and causing the ice issue. If your seals are sealing good with no visible gaps especially on the bottom, run your fingers underneath to be sure. Dont replace the seals, get baking soda and and hot water and tooth brush to get the mold off them. Only replace them if the magnet starts coming off or if its ripped. If none of these suggestions are your issue, send me your model number so I can give you more suggestions. Please help our ranking by subscribing to our KZbin page or posting our ApplianceVideo.com site on your Facebook or Twitter account. This will help us to continue to make new professional videos from our factory trained technicians and help people like you. We also have our technicians daily emailing professional advice to people that have problems with their appliances. We have helped thousands of people save hundreds of dollars. Thanks in advance for your help.

[@fdecker8915]

This is also an extremely common defect in this fridge. You will have to replace the entire back fan panel. The fix takes less time than packing all the food out and back in. There are 3 screws holding that fan/coil cover in place. During the defrost cycle, the water drips down the front of the cover and into the fridge section. Alternately, you can take it apart. It will be rusted. Clean it, put wax on the metal bent piece, bend it more towards the back of the fridge to try and make sure the water goes in the drain, then balance the fridge to make sure it leans back further.