Saved You a Seat Episode 49: The Benefits of a Customer First Mindset

We've "Saved You a Seat" for SoftPro's free, bi-weekly webinar series! Saved You a Seat is a way to connect with our customers and to provide perspective on industry updates, information on new technology, and ways to make our time working from home as productive as possible.
In this episode, we were joined by Kathy Kwak, chief operating officer at Proper Title, and Andrea Somers, operations manager at Florida Agency Network. Kathy and Andrea shared their experiences and insights into creating a customer-service focused organization, including:
• The basics of providing top-notch customer service
• How to foster a customer-first mindset amongst internal staff
• How great customer service can differentiate you from your competitors
• How to build your team's technical, industry, and relationship-building skills
• Where to learn effective customer service tactics
• How to gauge feedback and satisfaction levels from your customers
• And more!
Check out all of our "Saved You a Seat" episode recaps:
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SoftPro is the industry leader in providing real estate closing and title insurance software solutions. With more than 14,000 customer sites and over 60,000 users nationwide, our software has been recognized by the American Business Awards every year since 2007 for winning awards in Superior Customer Service, Support, and Product Development.
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