Sony ZV-E10 Won't Connect using Sony Imaging Edge Mobile (Solution, Possibly)

[@PedroDeister]

In your phone turn off bluetooth and cellular, leave only the wifi On! Thats the bug

[@musiciansmomentumofficial]

you absolute genius!! thank you this is the tip I needed!! May you have an amazing day!

[@joshsmanyventures]

this actually worked!!

[@trinhkvo]

worked immediately for me. thank you!

[@emmaveraeve8647]

Omg thank youuuuuuuu!

[@chuongo1184]

Heyyyy. Thank you, brooo❤❤

[@LucelysA]

I went into my iPhone settings - imaging edge app settings and turned off cellular data and Bluetooth- after that I was able to transfer my photos

[@TossSong]

Thank you for your comment, suggestion. Besides your turning off Bluetooth and cellular data to transfer photos, I’m glad to know that you got it *connected*. :) Yes, in addition to turning those off, your remote controlling with Imaging Edge app should be more smoothly and less jittery.

[@corporatecurly]

this worked after trying sooo many things, thanks so much!

[@TossSong]

Thank you. I’m happy to know this worked.

[@PatKinney]

Thank you so much!! this worked for me!!

[@belao1191]

😂thankfully for your comment it’s easy to setting up for me

[@donnayhorhe1925]

Thank you for sharing this video. It really helped me. I’ve restarted and uninstalled, reinstalled the app and nothing happened. Found this video and it saved me from being frustrated. Hehehe.. This process is working!

[@TossSong]

Hi, thank you for your comment. I’m really happy this helped. Sony needs to make things easier.

[@calebplank1643]

Thankyou for the help! With the help of your video, I discovered that you have to go through the Sony app to scan the QR code from the camera If you just try to scan it with the camera without the app it doesn’t work. But thanks to you, I only had to try one time

[@TossSong]

Thank you for your comment and for sharing. I'm glad you got it working. Sony could do better implementing their app.

[@calebplank1643]

@@TossSong your welcome! I agree, I can’t even download videos directly from an as card, I have to go through the app. And if I Interrupt the process I have to re-connect, and start all over again.

[@TossSong]

Yes, I have experienced that too. :(

[@tidepodchips244]

Thank you so much my man❗️ After 6 months I can finally transfer my videos😂

[@TossSong]

Thank you for your comment. I’m so glad this worked for you.

[@LiveLoveLo]

Thank you so much!!! I've been going at it all morning until this.

[@TossSong]

Thank you for your comment. So glad this worked.

[@jennynavarro9863]

The app you suggested worked! Ty! It is now loading my, hopefully there are no further issues transferring. The app that the camera is suggesting doesn’t work. Apparently this is an ongoing issue for many and has yet to be fixed by Sony or the app designers.

[@TossSong]

I’m glad. Thank you for your comment.

[@PaulWalesArt]

Appreciate you sharing what worked for you. Did not work for me. Frankly at this point I wish I'd never bought the camera to begin with and this app is just another nail in the coffin as far as I'm concerned.

[@TossSong]

Hi, try turning OFF Bluetooth & Cellular. And then try to reconnect the app. Let me know. Thanks for your comment.

[@PaulWalesArt]

@@TossSong thanks for offering additional assistance! I assume you mean turning them off on my iPhone? Tried that and still nothing.

[@TossSong]

Yes, Off Bluetooth. AND Off cellular [Settings > Cellular Data (toggle off)]. Would you try again and let me know. Thanks.

[@PaulWalesArt]

@@TossSong Hey! Finally got around to trying it again - but before I did I deleted the app and reinstalled it. Did the set-up including signing in to my Sony account via the app. I then closed the app, I signed into my Sony account via the app, turned both cellular and bluetooth off, re-opened the app, hit the start tile and voila! Thank you for your encouragement. I'm still not sure I trust that it will work in the future, but at least I'm in! Wishing you all the best!

[@TossSong]

No problem. I should work fine in the future-even with Bluetooth and cellular on. You just need one initiation/connect and that’s it. Glad this worked. Thanks again for your comment.

[@chompet123]

I can't even reach this part at 3:05. It just get stuck on the homepage and there's an orange "Start" button that freezes the app when I press it.

[@TossSong]

Hi, thanks for commenting. On your cellphone, turn off the Cellular connection (& Bluetooth) and see. Using Wi-Fi. If you get it to connect, turn everything back on. It will still reconnect thereafter. Let me know how it goes.

[@ElCamacho24]

Got the same problem

[@chompet123]

@@TossSong I did those because I saw you suggested the same in the other comments but nothing worked. I even redownloaded the app several times and reset the wifi settings in the camera. I gave up that afternoon and turned off the camera and force closed the app on my iPhone. That evening, it Started successfully letting me into the remote/import menu. I don't know what exactly happened, but I guess it just needed time to clear the cache.

[@TossSong]

That was great! I was thinking that just coming and try again later. Glad that worked out. Thanks letting know. Hope others will do the same.

[@BiyaheniDona]

Very helpful. Thank you for sharing!😊

[@TossSong]

Thank you for your comment. 🙏

[@centralcal6604]

Thank you sir this was extremely helpful!!

[@TossSong]

Thank you for your comment. Happy this was helpful.

[@hi_im_bryguy]

You’re the man Mr. Song

[@TossSong]

Thank you for your comment. Glad this helped.

[@OyaRevolutionary]

I'm a. proud technophobe, and I done it! Yaaaay! Thank you Mr. Song. 🥳

[@TossSong]

Thank you for your comment. I’m happy that this helped. :)

[@TheZanderKrugerShow]

Thank you very much. Your video was very helpful.

[@TossSong]

Thank you for your comment. Really happy to hear that this helped.

[@moiscarfe]

not working with my iphone 14 pro max..

[@TossSong]

Hi, try turning off “cellular” & Bluetooth. Next, try again connecting any method. Then turn everything back on. You won’t have to do this every time. It needs to connect at least once.

[@moiscarfe]

@@TossSong he send a message : " activate local network for imaging edge" but in local network permission i dont find imaging edge :/

[@TossSong]

I see. Sony needs to put effort into remaking this app. I still suggest reboot the phone, and turn off what I suggested. And try to connect again. Let me know. Thanks.

[@TheMISTERPOR]

Same i can’t find local network

[@TossSong]

Thanks for commenting. I would reboot the phone. Have you tried turning Off [Cellular] connection and Bluetooth? Let me know how it goes.

[@will9602851]

At first, go to Network1, then enter Smartphone Connection, scroll down to Always Connected and if it OFF, then select to turn it ON. Next is on smartphone IEM apps, and press start to link with camera.. It will immediately connected.. Hope this will help out.. Have a good day..

[@NikkiGittens]

I turned off my cellular service and my bluetooth on my phone and it allowed me to get past the spinning wheel of doom!

[@TossSong]

Thanks for your comment. Yes, this method has worked well for many commenters. I really glad.

[@ppchannel7603]

Thank you so much I finally got it🙏🏻

[@TossSong]

Thank you for your comment. Glad this video helped.

[@fxsaliu]

what does it mean when it says "Starting the function failed."?? after that moment 1:32 , i tried many times, but id doesn’t work

[@TossSong]

Try turning Off [cellular] and Bluetooth on your phone. And try to connect with app again. Any method. Let me know how it goes.

[@jyrop]

thank you for sharing!!

[@TossSong]

Thank you for your comment.

[@JuliannyGuzman-f4c]

Thank you so much!!!

[@TossSong]

Thank you for your comment.

[@owenwabie3401]

I had my VPN (Virtual Private Network) active on my phone, and it was interfering with the edge connection. Friendly PSA: disable VPN while transferring files

[@TossSong]

Great recommendation, this surely should help. Thank you for your comment.

[@nicoleayoub9306]

My camera is a new ZV-E10 but somehow when I get to ‘smartphone connect’, I click on connection and it says this function is disabled. How do I fix this?

[@TossSong]

Hi. Thanks for reaching out. Make sure that MENU → (Network) → Smartphone Connect → Smartphone Connection is set to On

[@theharryexperience_]

I have a Sony zv-e10 and I need your channel

[@TossSong]

Thanks for your comment.

[@KatieLifeflyallround]

I hate this app so much! It s ni possible that a video of 0:07 take 10 to upload on my iphone! Th fact that I can‘t use a SD card reader to fownload the videos is awfull! I m sending the camera back! I prefer having lower quality videos and it going to download just using th sd card that this situation. You explain everything perfectly Thank you 😊

[@TossSong]

Hi, thanks for your comment. I’m glad this worked for you. If you ever still have problem connecting-turn off Bluetooth and even Wi-Fi-before attempting to connect.

[@darciestudley]

For some reason the app isn't coming up on the app store? Has it changed/been discontinued?

[@TossSong]

Hi, It’s still there, for me I checked. It’s the red IEM icon. Let me know. [Eventually they will likely have us moved over to “Creators’” app, but not yet. They have to update to be compatible with all cameras.]

[@JongheeYoon]

I have a question, when I turn off the camera the lens going back timing is little slow, is it normal?? like after 2-3 seconds..

[@TossSong]

If you have the same Lens as mine (Sony e pz 16-50mm), then yes. This lens always delays when collapsing. 2-3 seconds often.

[@JongheeYoon]

@@TossSong I see, Thank you, Do you like Sony Zv-E10 so far? I just bought and I was considering between a 6400. thinking should I keep..or return

[@TossSong]

Hi, the a6400 would be a little better for photos, ZV E10 has basic photo functionality. However ZV E10 has better auto focus (& active steady), built-in gyro for catalyst browse, modernized color science, and lower price. For me, I have a dedicated photo camera (a7r V) and wanted a travel compact one for lower price; that’s why I got the ZV E10. Of course, if you feel what I listed are not important, then a6400 would definitely be great.

[@TossSong]

Also, I just got Samyang 12mm f/2.0 for it. I always take it to the mountains when hiking.

[@JongheeYoon]

@@TossSong I see.. I bought for concert video taking and daily pictures,..

[@chanlok]

Damn unfortunately that didn’t work for me either…any thoughts?

[@TossSong]

Make sure turn On your Bluetooth. Turn Off Airplane mode (both camera and phone). Then keep repeating the process. I had had to deal with this several tries. Wishing you luck here. Thanks for commenting.

[@HangarQueen]

Just FWIW, this didn't work for me. I still get the same spinning wheel and ultimately a "Connection failed" itmeout whether scanning the QR code or entering the camera's SSID and password manually. :-( I'll keep searching for other possible solutions. Update: My equipment is Sony ZV-E10 and iPhone 12 (at latest IOS 17.3 level) and freshly downloaded IEM app. Update 2: I can successfully connect the IEM app on my iPad (9th gen) to my ZV-E10. Yay! It even works with Bluetooth to remotely power on/off the ZV-E10. After powering on, it automatically switches to the WiFi connection between iPad and camera. Everything works as it should. And so now I know that my iPhone connection problem is something to do with the iPhone itself, not my network or my camera. I'll focus on iPhone settings.

[@TossSong]

Hi thanks for your comment. Try turning off Cellular and/or Bluetooth, and try to connect again. Let me know how it goes.

[@AbbyEkwere]

nothing is working for me

[@TossSong]

Trust me, it took me a MANY times and MANY retries. Try reinstall the Imaging Edge app. Camera Off then On. Also try QR code scan. If these don’t do it, I understand. But keep trying. Thanks for commenting.

[@TossSong]

If you managed to connect. It will always continue to connect.

[@AbbyEkwere]

Hmmmm okay

[@vers-over1886]

My problem is that how do u sent a video to your phone?!? When I do it it tells me that the video is chop to 10 seconds

[@TossSong]

Hi, thanks for your comment. I have the link from Sony support (below). I don’t know why it would cut it to 10 second clip. Could it be that it’s in 4K, or high bit rate? Let me know how it goes. www.sony.com/electronics/support/articles/00019385

[@DennisMeetsWorld]

I can get the camera connected to use as a remote/monitor but it will not connect to transfer files via WiFi. Have you figured out how to do this? This is a function I use all the time on my ZV-1 & A6400. If it doesn’t work for the ZV-E10 I’m returning it.

[@TossSong]

Thanks for commenting. The way I normally transfer photos: MENU → (Network) → [Send to Smartphone Func.] I don’t first try to connect with the app (Imaging Edge) at all. But by doing the above, and then it will connect automatically. Do try that and let me know. If that doesn’t work, Try rebooting the phone, turn the camera off and on and try again. And even connect through the app again if you choose or try the above. When I’m connected through the app, I’m able to shoot remotely & transfer photos. However, on occasion it would stop and give me an error message-then I would redo and it would work.

[@MaryAliceFarinasChannel]

The camera now shows up for me in the list of connected cameras, but every time i try to actually import or remote shoot, it says connection failed. Again. About to return this stupid thing.

[@TossSong]

Hi, thanks for commenting. I know what you mean. I had gone through so many tries, but now it seems to connect fine each time. For you, I would delete the app and reinstall it. And even reboot the phone. Then try again.

[@josegruiz80]

@@TossSong Same here. Tried absolutely everything to connect via Wi Fi with no luck. It was fine before but after IOS 15.7. I haven't been able to connect again even after downloading the latest update release 7.7.1

[@TossSong]

Hopefully you got to delete and reinstall the app, reboot your phone (turn off and on) and maybe try on another phone or tablet just to see. No matter, Hopefully Sony can find a solution to all of this.

[@PatrickSway]

Any additional help or solutions ? this still didn’t work for me

[@TossSong]

Hi thanks for your comment. Yes, try turning off cellular and Wi-Fi. And then try any of the methods to connect. If you got it to connect, it will remember. You won’t have to worry about it after-and you could then turn on cellular and Wi-Fi. Do let me know how it goes.

[@PatrickSway]

@@TossSong thanks and will do

[@PatrickSway]

@@TossSong it worked thanks 🤘🏾

[@TossSong]

Great, I’m very glad. Happy to help. :)

[@BryonWilliams88]

Got it

[@TossSong]

Glad this worked for you. Thanks for your comment.

[@bellsbeautyyxo]

For me I am able to connected but it lags alot and it constantly freeze on me. I think it's the app that needs work. Because I also have the Canon camera that I am able to connect through a different software and it works perfect no lagg or freezing.

[@TossSong]

Try turning off Bluetooth and see. Let me know. Thanks for your comment.

[@bellsbeautyyxo]

@@TossSong thanks for responding but it did not worked. It is very laggy and it freezes on me way to much.

[@TossSong]

I see. It could be anything that causes it. I wish I knew. Thanks again for commenting.

[@edwardmazariegos7913]

What if it says not enough storage? What do I do?

[@TossSong]

Thanks for your comment. If your phone have enough storage, I would uninstall the app and reinstall it. There are reports on Sony support site about this: ap.community.sony.com/s/question/0D54O00006Vgi5HSAR/image-edge-mobile-app-cant-transfer-even-1-photo-getting-error-not-enough-memory-space?language=en_US

[@Peoplelovegoodquality]

Thanks for the instructions unfortunately it does not work on my Sony a6300.

[@TossSong]

Hi, thanks for your comment. Have you tried turning off Bluetooth and maybe Cellular method, and trying to connect it? Let me know if it could be done with your camera.

[@Peoplelovegoodquality]

Ya I also try that it didn’t work I think Sony update their policies.

[@TossSong]

I see. Thanks for that. Their apps are always inconsistent and they seem to not care. Reading reviews tell me that. Hopefully they will change.

[@BGdev305]

smh.. its not the camera! its your network! try 2.4 instead of 5, or vice versa

[@TossSong]

Thanks for this. Hope this can be of help. It’s frustrating I know.

[@Kat_holmes1]

Even after turning off cellular and Bluetooth, anyone having trouble transferring videos? Seems to go 1/8th of the way and says discontinued 🥹 other solutions for this?

[@TossSong]

Hi, thank you for reaching out. Hope people can comment on this too. My experience when transferring video directly to phone has always been challenging. The file format used on camera seems to be too high for the phone to handle. The sure way is to transfer to the desktop editing software and low the resolution, then transfer that to the phone. Hope someone else can chime in on this.

[@tintintinnie]

I tried the SSID method and still doesn't work.. Thank you tho!

[@TossSong]

Hi. Try turning Off [cellular ] and [Bluetooth]. And try to reconnect any methods. (After if you got it connected, then turn them back on.) Thereafter, it will always recognize whenever you need connecting-if you get it connected first. Let me know how it goes.

[@abcammym]

I can't get my qr code to connect to my fone

[@TossSong]

Hi. Try and turn Off the Cellular and Bluetooth. And try connecting again, any method. Let me know.

[@abcammym]

I tried but nothing that app doesn't work

[@TossSong]

I see. I assume you rebooted your phone and started over already. Sony need to fix the app, I wish. Everyone reviewing it a one star.

[@abcammym]

@@TossSong it's not working for me I have Samsung galaxy fone maybe u need iPhone

[@rohanrocks9616]

Hello sir video transfer to my phone but video quality is so dull how to fixxx

[@TossSong]

Hi thanks for your comment. A video that is transferred through “Imaging Edge” app is likely takes too long. I would plug in the phone and transfer it through there. Honestly I have never transferred a video via Imaging Edge. I alway plug my phone to the computer.

[@rohanrocks9616]

my camera is sony zve10 how to transfer video and photo from it to my camera without reducing any video quility

[@rohanrocks9616]

So sir how can I transfer video photos from my camera to my phone without reducing any quality

[@TossSong]

There are a couple of ways. 1) is to transfer then to your computer first by cable, then connect your phone to your computer and transfer them to your phone. 2) if you have a Mac and iPhone, plug the camera to it and transfer them over (could also use Photos app), then airdrop them to your iPhone.3) You would need and lightning (iPhone) or USB-C (Android) to USB-C (SD card slot) adapter to directly transfer them into your phone.

[@SonnyOnR6]

Can u send link for app please

[@TossSong]

Thanks for tuning in. Here’s the link. apps.apple.com/us/app/imaging-edge-mobile/id489191124

[@fazalelahi3042]

Can't connect to the wifi. It says incorrect PIN

[@TossSong]

Hi, thanks for your comment. Try turning Off cellular and Bluetooth options on your phone and try again. You could use any method to connect. Once successful, turn them back On. It will continue to connect when you want it to.

[@matmatchannel2741]

cant find the app in Appstore.

[@TossSong]

Hi, did you find it? It’s “imaging edge mobile”. The app is red with “IEM” on it.

[@matmatchannel2741]

@@TossSong Found it. Its working, thanks a lottttt...

[@TossSong]

No problem. 👍

[@jonathanamavisca3669]

I keep getting connection failed . So over this

[@TossSong]

Thanks for your comment. Turn off Bluetooth and cellular, and try connecting again. If you read other people’s comments you could see.

[@bountysaber]

is there a way to make the process quicker? it takes TOO long haha

[@TossSong]

Yes, there is a post here under the by a commenter (with many thumbs up). You can turn off cellular and Bluetooth and try connecting again. It should work.

[@abcammym]

Its rocket science FFS

[@TossSong]

I know what you mean, it’s Sony and Not Apple. Try turning Off Cellphone & Bluetooth first. Then try to reconnect any method.

[@abcammym]

@@TossSong ok thanks