Sta-riteMax-E-therm heater repair/ Pentair tech support rant

[@markfranseen9272]

I feel your pain. Did you check the gas pressure in and out of the valve?

[@kickstand2438]

What size are the air tubes? The rats chewed them completely off and many of the wires. I spiced the wires back together, but need to replace the air tubes. When i do a power on, the panel is blank (no lights or display). Maybe thats because the air tunes are missing.

[@LC-hq6hc]

I have a sta rite 400na and i have no red lights but will not heat up just stays at 72 degrees and heat is blowing hot outthe exhaust and i set it to 100 degrees bit the 72 degrees wont climb up and the water coming out is luke warm . Any idea what it could be? Thanks

[@caddquez3267]

Replaced the key pad!!

[@CaseohsBackflapp]

I have found that if you place your hand in front of the hole where the air flows in it magically fixes it

[@NB-ws9jh]

Where is the the Jumper JMP3 to enable / disable External Control Interface? I don't see it on the picture

[@JohnBerthoty]

I hear ya, mine is full of rat droppings and rust and no longer works. Can you tell me how to remove the membrane button/readout panel? The main board is easy with the four screws. Thanks!

[@JoseFReyes-xs1hz]

Hello, I agree with you, I am in the pool service industry and this is one if the worst heaters, I only replace it with Raypak. This type of heaters have to many moving parts, you have to replace 3 parts to solve a problem, is just junk!!!

[@Mr.SoulLow]

Check the tubes. Ran into the same issue after replacing the blower. Swap them around

[@moves3297]

I think I've already double-check them but I'll definitely give it a shot I put a new air blower in just the other day

[@moves3297]

So I actually Revisited this job recently customers were coming back to town and I wanted to give it another shot turned out it was a bad wiring harness so i replaced all of their original partsand the wiring harness fix them up tax tag title out the door 600 bucks

[@VRARInsider]

I have a similar problem where the purple wire isn’t holding a good connection to the pcb. If I keep it pressed in, the heater works fine. As soon as I let go it trips the air sensor and shuts down. Going to rewrite just the purple wire and see if that fixes it. Last season I used a small piece of wood to keep it propped up inside and it worked. Try jiggling the wire in the pcb terminal and see if it clicks on and off. Then you know you have the same prob and it’s a rewiring project. Sucks that they don’t sell individual wires just the whole harness for an insane markup. Good luck!

[@AvaRose00]

Please, I need help. I just bought a new unit had it installed then propane company connected it. It came for natural gas but changed it to propane. It makes a loud whistle sound. It is hard to start and it will not stay on for longer than about 20 or so minutes. The manual and support tech say it’s running too rich. Is that a propane company issue or a pool guy issue. Propane company says that it sounds like a bearing and that the propane is fine but they never checked it to see how rich it is running. I don’t want to screw up warranty. Thanks for any help!

[@dr51c13]

That sounds like the orifice is wrong. If they brought out a natural gas model and hooked it up to propane, the orifice needs changed. They can be finicky though when you replace them. I’ve had to replace them before and it took a couple tries to get it right.

[@alfredkulhanek1889]

Hello, I have a hayward h400p heater, I changed display and control boards, breaker is good,gfi not tripped, I have no lights on my display panel..any ideas?

[@artriveros7659]

Check to see if you have power at the transformer

[@abesuleiman4562]

@@artriveros7659 check the F1 fure (It's a purple automotive fuse on the ignition control board

[@kennygren2868]

Agree on the design. Mine gets full of mice. Tried to seal all holes but they do still get in and shew the cables. Had to repair several. Manifold screws all rusted out and impossible to remove without breaking the whole thing. Plus mine will only run if i take side cover off. If cover is on it cycles continuously. I have replaces several parts but to no avail. Not sure if i should replace the whole unit with a new or some other brand.

[@JW_Wilco]

any idea where I can find the orange-ish/red electrical terminals that sta-rite uses on their wiring harness?

[@kevinpizzolato86]

Awesome video....these units are maddening to work on. I have one just like it :)

[@DynamicJon]

Did you end up ever fixing it? I've got a new issue where this thing wont at all get any power but the power going to it is good and hot. The top buttons have kind of worn away so i'm thinking maybe that entire top board is toast with water possibly getting into it.

[@DynamicJon]

Actually I take that back, all the LED's on the board flip on all at once for a second after power on, then turn off and then nothing else happens on the top of the display.

[@gregh3709]

My heater works fine. But the temp control seems to be stuck at 84 degrees. I can not adjust the temp up or down. What is my problem?

[@psantini5963]

Control pad

[@Gmoney1019]

Can you switch between spa and pool mode? ( I'm assuming that you have a pentair)

[@jholmes9154]

Pentair tech support is ran purely off precision guess-work. My reps are absolute garbage in communication. They are in the business of buying other product, putting a new name on it, and over charging. Take the prowler 920 for example, you try to call pentair for tech support & they forward you to matronix(manufacturer) which is basically a dolphin at the end of the day with a new label. Same motor and housing but yet you can save several hundred dollars just buying the 'dolphin' which comes with same exact warranty, from same exact manufacturer. I just tell my customers to save themselves the headache and go straight through a dolphin, which in my opinion, the colors look better anyways.

[@chrisn.9794]

😅😂😂😂 "Tell Pentair get their head out their ass"😂😂😂 ...... I totally agree

[@netorocks69]

I have the same problem on a mastertemp 400 it make s the same noise hope can fix

[@briantran7754]

My heater show c9 code what would be the cause?

[@matthewthompson6244]

Think it’s time to sale them a Hayward heater after all them parts replaced 😁 I think the other guy is right tho change the hoses around it’s probably not the right suction house activating the air flow switch

[@moves3297]

So I actually Revisited this job recently customers were coming back to town and I wanted to give it another shot turned out it was a bad wiring harness replaced all of their original parts in the wiring harness fix them up tax tag title out the door 600 bucks

[@moves3297]

The sad part is Pentair tech support couldn't figure it out Pentair warranty couldn't figure it out I'm just glad I got it fixed and was able to show the customer what was wrong

[@hbseth1867]

I like how you made it all their fault lol.

[@paulreyes07]

Hello, can you kindly diagnose my sta-rite gas heater and im getting a code R8

[@moves3297]

yeah you will need to open the shell of the heater 4 screws on the barrel part of the case then after is off there are 2 coder pins holding the display on fire up the heater and look at the back of the display there are trouble shooting lights of the back of the board that will light up if theirs a sensor failure

[@paulreyes07]

@@moves3297 thanks

[@paulreyes07]

@@moves3297 Hello Sir its me again, I have sta-rite SR400LP. on the screen says 180 R8 error. sources ive got is the "stack flue sensor". I ordered the parts and hopefully is that sensor

[@TheAaronsway]

S

[@jimmykhuc3288]

Lol, funny crap