Steps Every Janitorial Cleaning Company SHOULD Be Taking

Director of Operations Dominic Amoroso joins Ricky to discuss Rozalado Services' "6 Steps of Success". These simple, common sense steps can help guide your cleaners through the night so you can build the story of the night. At the end of the day, every cleaning company should be using repeatable processes to train and monitor (but not micro manage) their cleaners.
What are some steps you take in your cleaning company to help you "be there when you aren't there"?
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[@antoniowilliams2139]

6 steps legit changed our business 💪🏾Dom is definitely A1 🤙🏾

[@adamroberts5876]

This is funny. I am school janitor. No training what's so ever. This is what I learned by myself. It makes time so much more efficient

[@katyaks8770]

Same we I had a 1 day training and then I was put in a completely different school and I am the only 1 there for 8 hours.

[@tyescott3561]

this process is awsome...these photos also keep you from being liable for any previous damage that the customer may try and blame on you!

[@LieTown1996]

Always had a good experience working for rozalado Those 6 steps were something i realized i was subconsciously doing, built a good rapport with supervisors on things I noticed were out of the building A good work ethic and communication makes a years work fly by

[@michellejazminn]

I just started my business company, and I came across your youtube page and discovered your software Route. I just want to say thank you for openly sharing your "6 Steps of Success" and your podcast/videos have helped me have the confidence to launch my business successfully. I'm going to be utilizing the Route software as well when my company goes live!

[@cleaningandcocktails]

Thank you Michelle! Appreciate the kind words and support. We have a lot more coming.

[@BeardedKayakFishing]

I'm an elementary school custodian. Only one in my building. They have a sub contracted cleaning service that cleans at night and waxes floors in the summer. They are horrible. They use the crappy brown paper towels we have for hand drying and they use them to wipe toilets which is gross because the towels barely absorb. They also only do 2 coats of wax for an entire year, no buffing or anything. 3 months into the school year and the floors are dull and marked up. It's bad. But the district likes paying cheap and could care less. The owner wants our jobs. Already took over our custodian positions in 2 schools. It's aggravating because I'm a parent, resident and employee in the district and hard to speak up or you get a target on your back.

[@espianmashias9565]

Yup….even in hospital and doctor offices that are gov’t owned.

[@rickybobby7775]

What would you prefer to wipe the toilets?

[@dxpdigital5343]

@@espianmashias9565hahahaha gross 😷

[@Detail_Profits]

My dad did it 17 years before he said fuck that shit excuse my language but he landed his dream job a few months after follow your dreams and dream big

[@taipng3643]

well the district s not paying for extra coats of wax the company is providing the budget they are paid .

[@michaelbrown1418]

This should be the industry standard

[@raffaeledeflorio4761]

Love this I have a similar system I use for my company which is Entry/Security> Closet/Tools>Bins>Surfaces>Kitchens>Restrooms>Floors>Security & Lockup. How are you guys getting your management to detail the entry and exit procedures with your service providers? some of our accounts have one page instructions on alarms lockboxes closing doors turning off air con etc

[@dominicamoroso7174]

Sure! What we do is paste the instructions, pics or even a youtube link on our technology app that all users view.

[@raffaeledeflorio4761]

@@dominicamoroso7174 Thanks for sharing Dominic

[@TracySmith-bm6wt]

Just what I needed 😊

[@mrladnek]

Thanks for sharing this steps. It will help us a lot and maximize every learning we can get here. You're absolutely amazing.

[@cleaningandcocktails]

Thank you my man!!! 💪👊

[@RickyFunk]

Great job, love the 6 steps to success!

[@louisjanitorialservice]

Thank you

[@alecheesacker4460]

I once worked as a Janitor at Pacific Mechanical, but after a few years, the company closed down. And Compass Job Developing went bankrupt. Now, I can't find a janitorial job anywhere within my radius in Oregon. Should I be employed to help other Autistic Individuals find jobs or services as my Job Developer Tarryn had suggested?

[@cleaningandcocktails]

Where are you located?

[@Action_Clips_CODM]

Do you send these 6 photos too the clients every single day??

[@cleaningandcocktails]

No we do this and recommend this for internal operations purposes. But then this creates the ability for you to have ready in case a client ever asked for prof or what your quality systems are, the. You can share these type of systems or practices you take

[@Action_Clips_CODM]

@@cleaningandcocktails awsome I like it.

[@retrojordans41]

Thank you!

[@andreross3198]

step 3 and 4 should be combined

[@ExceptionalTouchCleaning]

Do you offer a training course?

[@tylermaxey7481]

What software/app do you use for uploading the photos with the time stamps? Something you guys developed or something like cleantelligent?

[@cleaningandcocktails]

Something we developed at GetRoute.com

[@whohasmusicforus]

Great steps, I’ve been in the industry for 10 plus years now and you never stop learning. About to start my own services. Question: By having your employees use this app for accountability and time monitoring, do you have to provide all your employees with phones or send them credit towards their phones? Thank you Sergio

[@cleaningandcocktails]

Awesome thank you for tuning in and the kind words. No we do not have to provide employees with phones. The data is extremely low and it is part of the scope of work the team member is required to fulfill and complete. Another reason why we pay much higher than minimum wage

[@whohasmusicforus]

@@cleaningandcocktails got it, appreciate you getting backing to me. Very helpful information.

[@pedestal7studios]

i’m going through the ISSA training right now. It’s pretty intense. I know I’m not the only one who notice that the guy on the right looks like John Travolta.

[@cleaningandcocktails]

Hahaha thanks for pointing that out ! 😂

[@espianmashias9565]

❤❤❤💯

[@hansslane7080]

More systems has a tendency to launch people into obsessiveness. Consider a cleaning sight that has people working or customers doing what they’re accustomed to. Staying out of the way involves flexibility the opposite of a programmed clean. Cleanliness of one location is important but unless it’s a clean room environment maybe the least important. Big companies may require more complexity than sole proprietor. Situational alertness with record keeping for the purpose of measurement and improvement is of paramount importance of a movie theatre or theme park. Consider fun when confronting cleaning company issues.

[@cleaningandcocktails]

Absolutely! You make a great point about the balance between systems and flexibility, especially in industries like cleaning where customer habits and expectations can vary widely. It's essential to tailor cleaning approaches to the unique needs of each setting. I couldn't agree more about the importance of situational alertness and record-keeping for continuous improvement, especially in dynamic environments like movie theaters or theme parks. And yes, injecting a bit of fun into addressing cleaning challenges can certainly make the process more enjoyable and effective! Thanks for sharing your insightful perspective. 🌟🧹

[@Vin945]

The company I worked for which was last night has poor management they don’t appreciate their hardest worker so I quit

[@cleaningandcocktails]

Sorry you have dealt with that Vin945. Make sure to communicate with them how you felt. Sometimes the owners or upper management don’t realize they have management in place that are not supervising correctly

[@Vin945]

@@cleaningandcocktails I did and they kept talking down on me saying I’m nothing and I have a poor attitude all I said was you guys need to do your parts and not make my job even harder so that when you come in the next morning you don’t have much to do because I did everything made it look nice they said they don’t care the mall has never gotten compliments until I showed up and was starting to make a difference all they do is cry and tell the boss everything they even take full credit for the work I do which is sad because now it’s going to be dirty again and they’ll soon realize that it wasn’t them that does the work it’s me that they lost