Troubleshooting Guide: Diagnosing Treadmill

If your treadmill is not turning on, please watch the following video. This will help determine whether your issue lies with the motor or the center console. After you have diagnosed the problems, please contact [e-mail] for further instruction. Please inform them you watched this video.
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[@LadyParris]

I’ve lost count of the number of times this treadmill has ABRUPTLY STOPPED mid-run! I’ve had it a few months and it’s forever giving problems. If consumers have to jump through all these hoops to fix it themselves you need to drastically reduce the price! Nearly $700 is pure price gauging for a faulty product.

[@quincygilbert1514]

My words exactly, when I was emailing about it, to Sunny Health. "ABRUPTLY STOP". But I have been a heavy user of it, and it didnt start with me until nearly 9 months.

[@quincygilbert1514]

Ohhhh Wait (Nevermind): I have the SF-T7718 Model. ...and I dont know why they ever sent me this particular video/mode's link.

[@LadyParris]

One year update: after “fixing” the problem it just abruptly stopped mid-run! Please don’t waste your money on this treadmill. Faulty product, price gauging, terrible customer service….just a waste!

[@kt114]

SAME

[@trollmarketshop]

mis alignment of sensor

[@jdgzan1634]

That looks like a 9V battery, not a “D” cell. 🤔

[@aledo_dj]

I'm not sure what this video proves? My treadmill still runs, or just starts very slow, maybe half speed for anywhere from 15-20 seconds-to-almost 1 or 2 minutes before it kicks in to normal operating speed. What's my next step after this troubleshooting? What does this mean? What is it proving? Thanks!

[@DrenneRvc]

This is proving that the motor is fine and whatever issue you are having is related to the ECU. (electronic control unit )

[@bert8807]

@@DrenneRvc yes, and sunny health wants you to pay them for the fix

[@jenniferhunt7788]

Just purchased this two weeks ago and I used it 7-10 times and it's already stopped working. The motherboard works. It's clocking time. But the walking belt won't move. It's making a noise like it wants to but it doesn't. Then the display tells me it's an error code E02. It can't be that because it's plugged into the same outlet it has been the entire time! Reached out to customer service via email and still haven't heard back from them. I'll reach out to them again to see what they say. So very frustrating! It's winter in Colorado. Not exactly a good time to run outside.

[@everydaytherapist7315]

What did they say? I'm having this problem.

[@lorence426]

same problem, what did they say?

[@jenniferhunt7788]

It's been a while but I think they had me take off the panel at the base and reset something with a nail or paper clip. You'll probably want to reach out to them. @lorence426

[@lorence426]

@@jenniferhunt7788 thank you!

[@sanja8806]

Hi guys, thank you for the video. Just tried to do this but the motor is not running, looks like he got the impulse but cannot run. In this case, is it the motor, or both the center console and motor? Another issue is that the display is dead also. Can you advise me what to do? BTW, I'm in Europe now and the treadmill is working with a 3KW transformer for providing 110V for it.

[@SunnyHealthFitness]

Hi! Please send an email to [e-mail] so we can further assist you.

[@waqarkhawar6745]

My treadmill gives display & i can listen clicking of relay but none of function or any of motor runs one for treadmill 2nd for height & alititude what could be cause I have checked the panel too none seems to be burned or need replacement

[@SunnyHealthFitness]

Hello! Have you contacted our support team about this? They will be able to offer the best advice, as we need to troubleshoot first to determine the cause of the issue! They can be reached at [e-mail]!

[@lisalafayette]

The emergency 'stop button / string' was pulled on the treadmill and of course it stopped. I kept pushing the 'reset' button but it still won't turn on. What else can be done to get the treadmill back online?

[@SunnyHealthFitness]

If you are having issues with your unit, please feel free to contact Customer Support via email at [e-mail].

[@naveenranjitkar8937]

hi, I have a Progression Fitness Treadmill. It runs but only on speed 5, non of all buttons on console works. Would you help me?

[@aaronoreilly123]

Mines dynamix treadmill, switches on but none of the buttons for speed are working, would like an answer on how to fix aswell

[@liveanddoeverything]

My treadmill works but will randomly power off after approximately a mile or even sooner if I am running at faster speed. Screen, everything powers off. What is problem? I'm thinking of replacing it with a new power cord.

[@SunnyHealthFitness]

We are sorry that you are dealing with this issue! Please feel free to contact Customer Support via email at [e-mail]. for further assistance!

[@fcg2137]

I got same issue 😢 what's the solution??

[@MarkJaysonMaranoc]

My treadmill has a loud buzzing sound coming from the motor. What should i do? WESLO CADENCE LS8

[@SunnyHealthFitness]

Thank you for reaching out. We do apologize that you are experiencing this issue with your treadmill. Please feel free to reach out to our Customer Support Team at [e-mail] so we may assist you.

[@Annie640]

My treadmill randomly turns on in the middle of the night and starts blaring music. It’s terrifying. Any fix for that?

[@SunnyHealthFitness]

Please contact our support team at [e-mail] and we'll be happy to provide troubleshooting!

[@ulysesj-a9659]

Unplug it

[@stephenm9285]

Call in ghost hunters. Stop conjuring demons,etc

[@virianaiia]

Mine did that once! I always turned the switch but now it does not work :(

[@mesleydias169]

Hi my machine starts automatic stops and sometimes i get slight shocks from the pulse sensor

[@SunnyHealthFitness]

Hi, thanks for reaching out. For assistance with the issues you're experiencing with your machine, please contact our support team. We’d be happy to help you troubleshoot and find a solution. You can reach us at [phone] or [e-mail].

[@cristinaosbourne6283]

What does E02 mean when that shows up on the screen and how to fix it?

[@SunnyHealthFitness]

Thank you for reaching out. We do apologize that you are experiencing this issue with your treadmill. Please feel free to reach out to our Customer Support Team at [e-mail] so we may assist you.

[@miketran4217]

The description says if your treadmill is not turning on and they are testing the motor?

[@SunnyHealthFitness]

Hi Mike! Please watch this video if your motor is not turning on. This video will help determine if your issue is with the motor or the center console. Please contact our support team for further instructions and inform them you've watched this video. Our team can be reached at [e-mail] - Thank you!

[@miketran4217]

@@SunnyHealthFitness Can you tell me how to get the electrical board replacement and how much? I think I have a dead board. No power on at all.

[@SunnyHealthFitness]

@@miketran4217 Please contact our team at [e-mail] and we'll be happy to look into this for you!

[@anlyq2]

No clue what to do. Evmotincline no longer works on my treadmill. AS long as I wasn't to walk less than 3mph it works..for some reason the speed no longer goes above 3 mph either

[@SunnyHealthFitness]

Thank you for reaching out. We do apologize that you are experiencing this issue with your treadmill. Please feel free to reach out to our Customer Support Team at [e-mail] so we may assist you.

[@thineubaut]

@@SunnyHealthFitness Are you a chatbot?

[@cloydsonggadan6916]

Wat battery did u used to operate the motor

[@SunnyHealthFitness]

Hi Cloyd! It is a 9v battery. If you need any help, please reach out to our support team at [e-mail] - Thank you!

[@angelenroute]

@@SunnyHealthFitness yes, you show a 9V battery, but the caption incorrectly says D battery

[@SunnyHealthFitness]

@@angelenroute Thank you for your feedback as this will help us become better. We'll definitely let our team know about this!

[@charlyntupaz8533]

@@SunnyHealthFitness to do what though? What’s the purpose of this?

[@amritaseepersad5201]

My treadmill works good. But as soon as u go on. It cuts off and says low speed. Can this be fix easily

[@SunnyHealthFitness]

Please send a email to [e-mail] so we can further assist you!

[@orsu33]

thank you

[@SunnyHealthFitness]

You're welcome! 😊

[@BernardoRoxas-ls2wx]

mgpagawa kmi ng tredmill

[@iraqimapper1595]

So do I have to use a battery or just connect it to the 220V power adapter ?

[@technokid414]

Please don't do that

[@Lynn22823]

It needed oil I applied the oil and still keeps beeping and showing the words oil. What should I do?

[@SunnyHealthFitness]

Thank you for reaching out. We do apologize that you are experiencing this issue with your treadmill. Please feel free to reach out to our Customer Support Team at [e-mail] so we may assist you.

[@garybregel4606]

In this video you should have had someone explaining what they are doing.

[@SunnyHealthFitness]

Hi Gary! Thank you for taking the time to leave feedback as this will help us become better. We will report your feedback to our team and if you have any questions, please don't hesitate to reach out to us for assistance at [e-mail].

[@XKXKIXKXK]

It is in the video description but it would help if the reason for doing this is in the title or added as text in the video. "This will help determine whether your issue lies with the motor or the center console."

[@harishke]

Sir how to reset oil change symbol..it showing even after lubrication

[@SunnyHealthFitness]

Please send an email over to [e-mail] so we can assist you.

[@leenyt992]

My red and black cable feel stuck when i try to remove?

[@SunnyHealthFitness]

Hi there! Please forward a short video to our team at [e-mail] and we'll be happy to help!

[@fubuaustralia1436]

Mine has 9 Beeps and wont do anything.. any ideas

[@SunnyHealthFitness]

Please forward a short video to our team at [e-mail] and we'll be happy to provide troubleshooting!

[@Psalm1473]

Mine just endlessly beeps when I turn it on and nothing happens when I press anything

[@SunnyHealthFitness]

Please send an email over to [e-mail] so we can assist you.

[@lukeperez8282]

I have an E05 error. Asuna 8730G

[@SunnyHealthFitness]

Thank you for reaching out. We do apologize that you are experiencing this issue with your treadmill. Please feel free to reach out to our Customer Support Team at [e-mail] so we may assist you.

[@P4SREAL]

helo my cable is not getting out

[@SunnyHealthFitness]

Thank you for reaching out. We apologize that you are experiencing this issue with your treadmill. Please reach out to our Customer Support Team at [e-mail] so we may assist you.

[@johnchampion7819]

Not exactly a guide to troubleshooting!!

[@hafezamzad1465]

How to fix Error 13

[@SunnyHealthFitness]

For further guidance, please feel free to contact Customer Support via email at [e-mail].

[@graphicscardtech3167]

How to fix Error 6?

[@SunnyHealthFitness]

Please send an email over to [e-mail] with a picture of the error 6 and a rep will gladly assist you.

[@janusdiarytime7673]

Cost

[@SunnyHealthFitness]

We do not charge to troubleshoot! If you need assistance, our Customer Support Team will be happy to assist through email at [e-mail].

[@RadioTom103]

How is this diagnosing anything? Very strange video.

[@ralphwinterburn547]

Hreat help

[@jhardi_official366]

I think water got in my motor and it started smoking

[@SunnyHealthFitness]

Thank you for reaching out. We do apologize that you are experiencing this issue with your machine. Please feel free to reach out to our Customer Support Team at [e-mail] so we may assist you.

[@ss-bi9sc]

Mine says f6.0 in the speed The treadmills not running

[@SunnyHealthFitness]

We'd be happy to troubleshoot this for you. Please reach out to our team at [e-mail]. Thank you!

[@powerofknowledge7771]

This video does absolutely nothing to help diagnose a treadmill

[@SunnyHealthFitness]

Please send an email to [e-mail] for further assistance.

[@nijamansari5764]

Hii

[@SunnyHealthFitness]

Hiiii!

[@emersondegucena4196]

E0 erroe

[@SunnyHealthFitness]

Hello Emerson! We'd be happy to troubleshoot this for you. Please reach out to us at [e-mail] and a team member will be happy to assist. Thank you for your time and we hope to hear from you soon!

[@killebrew69]

Mine was getting hot/smelling and shutting down with E9 code and now it quit totally with E5 code...is my motor burned out?

[@SunnyHealthFitness]

Please reach out to our team at [e-mail] and we'll be happy to look into this for you!