Tech Support Unknown Factors in Troubleshooting with Users

Tech Support Unknown Factors in Troubleshooting with Users.
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[@Cobuman]

Tech Support Unknown Factors in Troubleshooting with Users. My equipment: www.amazon.com/shop/cobuman Like on Facebook facebook.com/cobuman Tech and Science Articles: CosmicNovo.com goo.gl/W5rVa9 Discord: discord.gg/hSCkeR4

[@williamatsoca8168]

This will not be the first video I'm watching from you but THIS is the first that from no on I'll be liking, your content and explanation is very helpful and neat to go over it,I'm kinda "new" at IT so thanks for everything like for real!

[@Cobuman]

My pleasure.

[@jinjin2301]

I love all your videos very informative

[@Cobuman]

Thank you so much. 😁

[@dellsantiago8108]

Thank you for this.. Be safe always ✌✌✌

[@Cobuman]

Sure thing. Take care friend.

[@rogeliosalgado]

Excelent videos Keep up the good work

[@Cobuman]

Will do. Thank you very much. 😁

[@tg9460]

Great video. I was hoping you provide some clues on some solutions. It is good to ask questions but how do you address the questions using technology? Thanks.

[@Cobuman]

Good point. I have videos on each topic mentioned and how to resolve them. For example; I have videos that show step by step instructions from working the ticketing system and communication with customer to solutions and steps taken to resolve it. Here is an Email issue video to give you an idea: kzbin.info/www/bejne/g5vUaJ2rj7mtabs You can search my channel for any of those topics. I hope that helps.

[@alfredtekyiasante5481]

very informative thanks. i just started as tier 1 tech support and i am new to computers. do you have videos on how to use controlup, larcete and partner center?

[@Cobuman]

So, I've asked those provides to give me access but they require person to have a business email address that is not like gmail, yahoo and etc. and some ignored me. Even though my current job uses those tools I can't make a video using them because of security concerns. However, I do have a video on DameWare which is similar to those tools: kzbin.info/www/bejne/aX-kkqF7mNOJnLc

[@alfredtekyiasante5481]

okay thank you sir. I appreciate@@Cobuman

[@alfredtekyiasante5481]

Can I please have your email address I'd love to ask some questions on shared mail box

[@kawaiihikari0]

All in all just provide more info it’s not that hard and just going to hurt you in the end when you give stupid ass vague tickets which will make it take longer so just be descriptive nobody has time for that.