The Disappointing Reality of Luxury Shopping!

[@perspectiveofme]

Do you still make luxury purchases? What's your recent experience with a well-known luxury brand? Let me know in the comments below!

[@dben152]

I don’t usually purchase luxury brand, except for Hermes scarves. They are high quality (higher than any other brands) and well priced, and they are created by real artists. Other designer brands try to emulate it, but their quality and design stop short, and to boot it up they are more expensive.

[@hyperbb87]

I had an extremely bad experience with Prada when buying a bag earlier this year. As Prada shops are only located in our capital city, I had to make the payment online and requested an SA to post it to me via mail. When the bag reached me, I was so excited to unbox it but to my horror, there was a GLARING scratch on my bag. Had to return the bag and waited for more than 2 months to receive a new bag. That really ruined the entire purchase experience!

[@perspectiveofme]

I'm so sorry that happened to you :( @@hyperbb87

[@thisplaceisnuts]

I used to buy Versace men’s sport coats when Gianni was alive, but since his death and his sister’s takeover of his brand, the designs (for men) lack the same pizzazz so… The brand doesn’t have the same appeal for me anymore😢

[@thisplaceisnuts]

The only major brand I still pay attention to his Ralph Lauren, and That’s only if the logo is tiny… I absolutely refused to buy GIANT LOGOS plastered all over a T-shirt! 🙄😳😡

[@dame_nation]

2008 : I walked into Chanel boutique in Vancouver, as I wanted (and then could afford) my first Chanel bag and a wallet. I was treated like royalty, offered champagne and top notch service. Got sent invites for private trunk shows in the mail, etc. I went back a year later and got a blazer and a pair of boots. Same royal treatment and high quality service, they went above and beyond to find the pair of boots I wanted in my size within minutes. The items I got are still in great shape, although I do use them regularly (I give them proper care). fast forward to 2020 - went back to find they had closed shop and re-opened in a much smaller space in a department store. I walked in to inquire about the wallet that had lost its tab. I was ignored at first (I didnt look well dressed enough) and then upon insisting, was told that there was no warranty whatsoever on any of their products, and that I was to send the wallet to France or Italy at my own cost to get it repaired. Then was dismissed, with a hand gesture. My my, how things have changed. Luxury is now akin to buffonery.

[@odddity]

Did you get the wallet repaired?

[@ReynaldoAbasr]

did you SAY FU FOREVER TO THE SNOTTS AND BRATTY SALES IDIOTS

[@mattb6704]

Chanel’s quality has really decreased yet the price has shot up. The clasps falling off, craftsmanship not what it used to be, before 2005 the gold accents on bags where 24 carat. Don’t bother buying there stuff. Hermes is an investment.

[@user12ek5]

previously luxury brands were oriented toward wealthy people only (for which they needed to control the quality), now "luxury" brands lean towards the poor and middle class to maximize their profits (for which they need quantity not quality). Now people buy expensive bags and shoes on their credit card. That's how Bernard Arnault was able to become the second richest person after Elon Musk. He won't be able to reach that level of profitability if he focuses his brands only on rich customers.

[@sararichardson737]

You’ve nailed it. its quite possible that these companies have pivoted and are using the producers of their counterfeits. Can’t beat them join them .

[@Ladycatm]

It’s sign of the times…everything is just smoke and mirrors. Be smart with your money. Buyer beware at all times.

[@turtleanton6539]

Indeed😊

[@shakal92ice]

He is the first now!

[@날Gnarleigh리]

Fool and their money easily part ways

[@AdovianDones]

Imagine paying 5-6 times what you would’ve 10 years ago for a bag from these same brands and it’s made 8 times worse

[@perspectiveofme]

exactly!

[@khem127]

The real luxury stuff is found in consignment and resale shops.

[@azmike3572]

Some luxury cars are like that, too.

[@ReynaldoAbasr]

the real luxury IS BUYING THESE BAGS IN THE 20TH CENTURY, when Greed was not yet crap

[@LiLi-ps5vb]

At Gucci in King of Prussia I was treated like a queen. That said, I regret my purchase. I could have so many more good quality items for the price. I was caught in the hype.

[@perspectiveofme]

At least the experience was good! We all may get caught in the hype sometimes, it's okay :)

[@TheBabyGemz]

OMG!!! You are RIGHT NEAR ME!! I LOVE KOP! They are opening up new luxury boutiques there. I am determined to go into Christian Louboutin over there one of these days.

[@LuQiYun]

Nowadays the fake last longer than the real one 😂

[@perspectiveofme]

Honestly I mentioned this issue in my previous video... Apparently a woman realized that her friend's fake bag looked way better than the authentic Chanel Bag! That's ridiculous!

[@LuQiYun]

@@perspectiveofme yea i stopped buying luxury cuz of that and i also have a bad experience myself as its long strap hardware broke just couple of month after purchasing 🫠

[@perspectiveofme]

so sorry that happened to you :(

[@kurisuchan07]

It's been confirmed (I will have to go back and fact-check this. Maybe Leather Leatherstein...), YSL doesn't use 'full grain' leather on all of its leather products. In fact, the majority are top grain which is the common hide you'll find in their respective outlet stores. Top grain isn't the highest grade which could explain the quality issue. Another turn off about Prada is when they released the re-edition nylon bag in 2020, they couldn't keep up with demand because it was so popular, so they ended up mass-manufacturing them in China. Then I later realized Prada has been manufacturing their products in China for the last 10 years. You want to manufacture in China, that's fine... but why charge a price tag like it's made by an experienced Italian artisan? It's like they're crafting a luxury illusion but we're clearly seeing through the cracks.

[@jpaola9659]

Watch à little documentary cause they’re available now, almost all European luxury brands use off house “artisans” they underpay people to work from their homes or at general manufacturing facilities that are not associated with them to make parts for bags, clothing etc, I want to clarify that they’re all in situations of undervalue and don’t work for just one brand. For context, one person can have the mission of making let’s say 1 thousand metallic logo pieces for a bag per day and be paid let’s say 1 € per piece. Voilà, that’s the ugly truth. The only in house artisans for brands are the ones who make pieces for collections to show and not the pieces that get sold worldwide. That is impossible without a mass production warehouse operating somewhere cheaper for them. Our purchases hold so much impact and responsibility. We shouldn’t all act surprised about the process behind it. It’s like people who don’t believe Apple products are made in China. Of course they are! Steve Jobs hasn’t been assembling all by hand delicately specially for each buyer 🙄🙄

[@TheSimmpleTruth]

Most of them are not manufactured by Italian artisans. In Milan, they have plenty of Chinese contractors that bring in Chinese workers to make high-end brands. Then, they add the label “Made in Italy”, by undocumented Chinese worker working 16-18 hours a hour. If don’t believe, check the documentaries and investigative reports on the issue. It is very common now.

[@Domino_20]

i guess then they deserve to be ripped off by counterfeiters.

[@SSkye7]

This: Between clients, a realtor co-worker went into Chanel Rodeo to shop for a holiday gift for her mother. She was carrying her LV Neverfull MM, which is one of her work bags. As she shopped, she overheard 2 SA's whispering about her. One said, "Good Lord, people still carry that?" When my co-worker asked to see a particular Chanel bag, she was told by one of the whispering SA's that they were out of stock. And then the other one hissed, "Why don't you try LV, dear." My co-worker said both SA's eyed her like a pitiful pauper. She left angry, insulted & completely confused. Yeah. This.

[@perspectiveofme]

I'm sorry for your friend, that's a terrible experience! It's beyond being rude at this point, it's more like bullying!

[@youngandrestlessjean3634]

I would've looked at them and said, "Can you stop hissing like snakes in the corner. I'm trying to shop." I once called out a shop assistant for being rude to me at a store, and her freaking eyes got so wide. People need to start sticking up for themselves. Society has become rabid, and all the good people, unfortunately, are getting crapped on constantly.

[@chinchillin6280]

Ppl have no respect anymore and there is a wide array of folks who take the whole entitlement thing way too far that’s it’s just downright selfishness at this point. There’s gotta be a balance.

[@seabreeze4559]

Corporate gaslighting to get you to buy more and prove them wrong.

[@TheSimmpleTruth]

Wow! That was a “Pretty Woman” moment.

[@sangomoon5456]

I think they act this way because they know ppl will continue to buy their products, even with these complaints they are still making tons of money. We as a society should stop buying things solely on the brand name and blindly trusting they have our best interests at heart. News Flash, rich ppl and companies don't care about regular ppl. Now, maybe once the rich celebs start complaining we might start to see some changes.

[@fearless6947]

This

[@chinchillin6280]

Gosh….hard truth

[@gorgeousguerilla]

Agree... But celebs won't speak out, as they are sponsored by brands, given stuff for free, and simply promoting them all the time.

[@christineg452]

I just don’t understand the obsession with labels. What are you trying to prove? I have a beautiful $200 leather tote purchased from Lifetime Leather, have had it for years and I would challenge anyone to compare the quality of my tote to a Chanel or any other bag.

[@dapperlygrungy3189]

I had to comment. I am not a logo person. I am not trying to prove I'm rich either. I did, however, purchase a pair of Prada Downtown sneakers at $1070. They resemble Nike Jordan's. Nike's leather is synthetic and Prada's leather quality is superior to Nike's. Plus Prada sneakers can be dressed up for an elevated look, whereas Nike Jordan's are gym and lifestyle sneakers. I know the Prada sneakers I bought is not worth the price, but I can't find an elevated pair of sneakers similar to the Prada one's I bought. With that said, I am returning my Prada sneakers. I realize, a $1000+ sneaker is excessive.

[@meaty7512]

Perhaps the quality is comparable. But I’m pretty sure it can’t match luxury bags in terms of history, heritage, design, etc. it’s more than just the quality of the bag - that is merely something that is expected of when people buy luxury bags, they are after a lot more, perhaps non-tangible attributes. For example, these luxury houses set the trend in fashion and produces some of the most iconic silhouette we see today such as the Chanel classic flap, Louis Vuitton speedy, Hermes Kelly/birkin, etc to which we then see leather houses, High Street brands widely producing bags of similar silhouette and design. So why buy a bag that is derivative when you can go for the original bag with heritage and history? My 2-cents.

[@christineg452]

Well, my two cents are…are you listening to yourself? Beyond the condescension of my bag being “comparable quality”, it’s the level of importance you are placing on luxury bags, etc. How many bags does one need? How many bags before you’ve arrived? Before you’re accepted? I have one tote and I have no need to constantly buy the next “it” bag. With all the serious problems our world is facing, this shopping obsession is kind of sad.

[@meaty7512]

Good for you Christine! :)

[@NatalyaSuriaQueen]

Agree, good leather well done worth much more then Gucci or LV over priced plastics!

[@difldifl1812]

I used to buy a lot of products from luxury brands, but the trend of quality and service getting worse and worse led me to look for small exclusive and often regional brands that practice the highest level of craftsmanship and value customers who are enthusiastic about it.

[@perspectiveofme]

That makes sense, regional brands are more exclusive and as you said, they really care about their products as well as their customers!

[@dapperlygrungy3189]

I am done with luxury. Its overpriced and isn't worth my time. Also, luxury is not a priority or even a part of my life anymore. I returned a pair of Prada sneakers yesterday priced at $1070. That return is my official declaration to stop shopping luxury.

[@Scorpionthepianist]

With that price you can have a decent suit or overcoat, bro. Imagine paying thousands for trashy t-shirts and sneakers 😓

[@farahghandour4814]

Yey somewhere where I can share my experience. 1-Chanel Paris: They made me feel like I was going to steal something from the store. Security follows me everywhere where I go and literally rotates with me as I do, while making eye contact with another security to keep on eye. That was awful, I felt so awkward. Louis Vuitton: Few days ago I wanted to ask if they can fix a bag that I have already bought and paid for. I was asked to wait in line like everyone else, and I did. While waiting, I felt like I was queuing at a kiosk to get a sandwich or something which didn’t feel luxury at all. So I ended up leaving. 3-Hermes, the way they scan me once I enter the store is disgusting, and that they make me feel like a ghost “until” an SA is free, there wasn’t even anyone telling me hello, we will be with you shortly or anything, it’s as if I wasn’t there. Seriously, I would much rather pay a personal shopper to do it for me and not humiliate myself.

[@perspectiveofme]

That sounds awful... Thanks for sharing your own experience, I believe it's really important to talk about such things, people have the right to know!

[@magdalenac5811]

I brought 2-week 'old' bag to LV in one of european stores for repair as it started chipping after one use. As I am not good looking, no make up and not dressed up, the employee interrogated me about the purchase, checked my id and was extremely unpleasant (I was polite and didn't want refund, just repair) etc. Only when she and her manager found out from the system I am actually a high spender in another country, she was all over me, shared her card, offered free repair and encouraged to contact her to pass the queue. Too late love, I'm done with this brand.

[@Bthe312]

Good for you! ​@@magdalenac5811

[@Eussub40]

The underdogs are going to take luxury handbags away from the big brands, that's why most small bag businesses like to keep it intimate and hands-on. Support small businesses they are some really good handbag business out there, very professional work, and good customer service.

[@cedriceccentric]

The demand for “luxury” products exceeds supply. There aren’t simply enough really skilled people to produce those items. Only products for which you have waiting lists of months or years are produced by real artisans that had years off apprenticeship. The true luxury is time and craftsmanship. Also we have somehow unrealistic expectations: it is not because a bag costs the price of a small car that it won’t scratch or age.

[@nobodyqwertyu]

Not even true. Luxury retailers destroy excess stock that doesn't sell in order to maintain the scarcity.

[@stellablue1271]

Midrange stores treat customers so much better nowadays. Unfortunately 💔

[@pisceanbeauty2503]

Can you give some examples of great midrange brands/stores? 😊

[@stellablue1271]

@@pisceanbeauty2503 Polène, Somgmont, Teddy Blake, Staud, Strathberry, APC…. These are the few that come to mind. For me Midrange bags are 150- 650$ Most of, if not all these brands have great leather and customer service. Personally my favorite is Polène for the quality and in store experience. I went to the NYC store and quickly glanced at the Paris store. Both had great customer service and the bags are very sturdy.

[@Caridad420]

@@pisceanbeauty2503 Coach

[@fearless6947]

@@pisceanbeauty2503 I think she is talking about fast fashion. Zara, uniqlo. I think the quality of products are bad, no matter where you buy in todays day and age

[@SkipperJane]

@@pisceanbeauty2503I have a bag from Cambridge Satchel Co. that’s made of very substantial leather and even at full price they run $200-350. I also think if you buy Coach leather bags they’re still quite hard-wearing. Definitely their old ones are, and I believe their repair policy is still fairly generous. For shoes, I purchase from American Duchess (online) and the Lauren line from Ralph Lauren seems to have kept its quality level up. I went looking for a pair of all-leather penny loafers recently and I’ll just say: it’s sad out there.

[@rl3810]

When the masses can afford the brand, it ceases to be luxury.

[@jessicananohan8683]

True

[@ashleylala4293]

The prices they charge now are insulting the intelligence of their customers. I will not be supporting their ruthless greed. They’re just on a cash grab now. Lots of criminals out there these days.

[@Kitty-ig4yh]

I'm 40 years old. I've never bought nor will I ever buy luxury brands. No thank you.

[@jennyzhang6027]

It feels fine to own some luxury brands but I feel like my happiness is decreasing each time I buy it. Now I am looking for other experiences(travelling, finding new hobbies) to make myself happy.

[@saelind73]

I live in Milan and I'm proud to say that I have never bought a luxury handbag. To spend all that money just so you can have a "name" in your possession is a concept that I find simply ridiculous and frankly pathetic. I have real leather bags that I have bought in small shops. I use them every day and when travel and they are as good as the day I bought them. Actually, 2 of my favorites (one small and one big) have bought them some 10-15 years ago, and there is barely a scratch on them.

[@aokiQ]

Nowadays the super fake bags are better quality than the original ones lol my friend always jokes if your bag fall apart so quickly, congrats it is authentic lol tbh. I own both vintage and newer store bought chanel bags, the vintage bags feel more luxurious than the newer ones! My last experience with LV, they ask me to pay in full which I did, then told me my order will arrive in 5 days, after 10 days still didn’t got my order, so I asked for refund, because it’s too late , my friend’s birthday is the next day, they told me they can only refund me then the order arrived in store , so after that experience I never got anything from them again lol

[@perspectiveofme]

Vintage designer bags are incredible!

[@kristenwittmeier1707]

It’s not just luxury handbags, it’s happening in all the industries. What’s shocking is that people don’t understand this is how reputations are ruined. Take for instance the car industry. Ford use to be an amazing brand to buy from. Now they’re struggling to get even the basics right. It’s scary how poor the service is with the brands that we all look to.

[@deblee3652]

Chanel is the worst. Every purchase from sunglasses, eyeglasses to purses have all had issues. When I bought a WOC the stitching popped after the first wear. I felt sure they would exchange it but they said they had to send it off to get it fixed and I "may" be charged. When I got it back, they cut the thread down and tied a knot, not filling in the holes. I sent it off and again and they wanted to charge me. But I guess as long as there are folks who can afford them and continue to buy them things won't change.

[@josemanuelmanrique3725]

I went to the YSL store last year in Soho NYC, they made me wait 15 minutes outside the store, store was completely empty inside, once inside the SA acted so indifferent, barely looked me in the eye, and felt like he just want to get the job done. I ended up buying the wallet I had been eyeing for a while anyway, but won't purchasing anything from them again. 6 months passed, and the YSL gold letters have peeled off and looks silver now. Horrible quality.

[@NatalyaSuriaQueen]

Right video, very disappointed with lux brands attitude! Looks like we get humiliation for our money! LETS BAN THEM ALL

[@kristinestocker]

Years ago (maybe 15?), I was treated so rudly in the Atlanta Tiffany's that I've never set foot in the store again even to browse. I'd planned to buy a necklace to celebrate a new job. Glad I saved the money. I've never had that problem in the NYC store.

[@audreyandrea460]

Service in NYC is usually great across the board.

[@Tangueses]

I have a theory, that they’re sending these faulty items on purose to the customers who might not suit their ‘target clientele’

[@perspectiveofme]

But wouldn't this strategy made them actually lose their target clientele? Because they would lean towards different brands that still have prestige.

[@Domino_20]

@@perspectiveofmeNo, because the target clientele would get the good quality product. The ones they are rude with get the faulty ones.

[@arlenecamacho4124]

How True !! Not a made UP stuff !! One friends of mine ordered LV and an empty box arrived at her house and another friend they refused to help at an LV store and i bought an LV bag and its got a crease now and i haven’t use it hardly and my Chanel Bag the stitching was bad !! I hope they are not sending us some bad qualify or fake by mail coz we live in Alaska 😡😡😡

[@perspectiveofme]

Oh my, not the empty box again! I really can't believe they keep sending people empty boxes lol what the heck!!

[@newmercies1]

They simply don't know the old saying: "The customer is your boss". Why?! Because it is him who pays you your salary. Money has the same color whether the customer is poor or not, this or that color, background, religion, what have you. And they all deserve to be treated like royalty after paying such a horrendous amount of money for their products. Chanel and Dior even have people queueing outside their doors. I mean WHAT ON EARTH?! When I first saw this in Thailand I was shocked, I thought it was a joke, and I felt sorry for asian customers who accept such treatment. Now I see it even here in Geneva Switzerland where I live. I say they can keep their cheap products guys and you take your hard earned money somewhere else. Just like in any relationship in life set your expectations and boundaries right so that you are not disappointed later. Do not buy in this histeria. Ask yourself what is the transaction here, what am I getting that should cost me an arm and leg?! Is it worth it, or are these brands playing on my low self esteem?! The Devil indeed wears Prada. Don't let it ruin you.

[@tryangle587]

All these brands are for desperate people who want to appear successful. But they end up appearing desperate. Truly rich people won’t wear anything with a brand name, but you’ll know who they are

[@ModernVintage31]

Truly rich people wear what they like, and sometimes that has a logo and sometimes it doesn’t.

[@katp3583]

my LV bag is from 1983 lmao looks great. i called a couple months ago to order something got a nice guy on the phone he called AAALLLLL the stores in my city and not one would pick up their phone for him and he was calling from head office, he took a message and said they would call me back. none of the local stores called back lmao I would not buy a new LV bag, the old used ones are way way better made and there are LOTS of them out there.

[@ladygothic7699]

I’ve never bought a luxury brand but what I think is, their target customers are dead ( not to sound mean, forgive me). However, these businesses were open a long time ago for people with money ( super rich, aristocrats even).

[@RadenVijaya]

My ex used to work at Prada and she said exactly the same quality problem as you said...

[@Lily4444]

I always said mostly you’re not paying quality your paying image. Not worth your money

[@janeseemann2527]

Love how you’re calling these brands out!

[@dapperlygrungy3189]

Thank you for this video. I am returning my Prada sneakers. At $1070, I don't want issues at that price point.

[@perspectiveofme]

My pleasure :) I hope the process won't tire you out!

[@dapperlygrungy3189]

@@perspectiveofme No it won''t. I love to return things I don't need which is why I don't have stuff with tags on.

[@jenniferbond7073]

Wait $1k for sneakers. I have ask, why would u buy those in the first place. That’s nuts!

[@dapperlygrungy3189]

I@@jenniferbond7073 I explained why I bought them in a comment above.

[@robertladdieanderson6085]

there’s NOTHING like waiting 10 minutes behind a velvet rope only to finally be allowed into a “store” (most don’t deserve to be called boutiques anymore) to find employees leaning on fixtures while texting or surfing the internet on their phones. oh… and you’re the ONLY a customer in the there. you find out you waited outside for nothing. THE STORE IS FULL OF EMPLOYEES BUT NO SHOPPERS!!

[@driftergrey]

Honestly, if it's quality leather products that you are mostly after, it's best to seek out the brands which began as leather experts at their founding. Hermes and Ferragamo are a good options to start with. I'm surprised more people don't consider Ferragamo actually. It's still a family run design house, very classy, and they know leather!

[@Bthe312]

I do! They are one of the few houses who make shoes for my narrow feet!

[@driftergrey]

@@Bthe312 ooh 😮 I understand this, I have narrow feet as well! 😅

[@Bthe312]

The Housewives and Rappers have diluted the brands.

[@HelenMarley-ym3ge]

I have a LV messenger bag from the 90s. And it still looks good today. The leather has got darker which is how you tell it's real leather. When I was in Paris, people were stopping me to have look at the bag. I explained it was a vintage piece.

[@paulinecallaghan6526]

If i want to buy a designer brand i only buy vintage as the quality is so much better and there are amazing bargains to be had

[@jennifers6435]

Vintage Bottega was far superior to today’s bags…the new Bottega looks like counterfeit

[@Scorpionthepianist]

Same, man.

[@johnanthonysmith]

With the person at LV, they are probably banned in the system. Prolly due to returns and charge backs. My favorite brand is Saint Laurent and I love my pieces! Quality is better than the 2 of the leading three( Hermes, Chanel, LV)

[@_totallytaylor2352]

Kim there’s people that are dying

[@kariwunder]

Omg same happened to me with YSL about packing a back behind my back!!! It was in boutique in Cannes!!! I was shocked! When I reached hotel I saw that the bag had no box and was all scratched! I came back with a scandal. It was a horrible experience but I got a refund. Next day I went myself to Monaco boutique and they told me that the one in Cannes is just a YSL franchise store something like that. So I guess YSL just gives a right to open their stores to big companies as a franchise and they don’t monitor quality delivery in those. Experience at Monaco store was amazing.

[@vivianfolsom9341]

I was just shopping today in Paris. I had a lovely experience in the three stores that I went into. I thought about going into LV but it just looks like everyone and their brother was shopping there. So I went to Tod’s and picked up a lovely pair of loafers. Everyone in the store was friendly, helpful and respectful. I will definitely keep shopping with them plus the loafers feel like they were made only for my foot. I went to Prada as well and we greeted very warmly immediately. They were kind p, helpful and I picked up a piece of jewelry from them as well. However, a few years ago I was in Vienna on a tour. Myself and three ladies from the tour decided to go shopping. We went into Chanel, as one of the ladies wanted to get a new bag for herself and two other ones for her daughters for Christmas. The service was awful, they were so completely rude and horrible to us. They told the lady that she was only allowed to buy one bag and not the three she picked out. Who are they to tell anyone how many bags they can buy?! I get it if you need to order it for the customer and have it sent, but if you have it, then they should be able to buy it. I’ve actually decided to go for smaller luxury brands, instead of the big names because the quality is so much better!

[@daillestlady]

I went to Hermes in Paris to have a battery replaced in an older model watch. Honestly, I was hesitant to enter. Me nor my mother were dressed up, however, they provided me with some of THE BEST customer service. I will now save up to buy from Hermes after receiving such quality service. There is one near me in Washington DC that I hear can be an awful experience. I'll take my money and fly to France instead lol (PLUS who doesn't like the VAT!!!)

[@nikineal69]

The flagship store in New York City, on Madison Avenue, has great customer service. Champagne, espresso or just a bottle of water, is always offered while one waits for a sales associate.

[@dben152]

I just went to Hermes in DC few days ago and the service was implacable. By the way, I was dressed casually.

[@bellathereader1328]

I have mixed feelings about LV. I saved for 2 years and then purchased a bag at the Fort Worth, TX store in January 2021. The sales associate was extremely unpleasant and I felt incredibly rushed in the experience, and also felt like I was treated like a would be shop lifter. That being said, I made a purchase and have loved my bag ever since. Recently I have visited the store a couple of times and found the sales associates to be wonderful, friendly and pleasant. The hyper vigilant security was gone. So maybe at least in this store, they have made improvements.

[@perspectiveofme]

I'm glad to hear that they've made improvements!

[@kdcm6690]

The YSL point of the flap discoloured after I used the bag on the second day. I guess from the oils on hands opening and closing the bag touching that area. I was horrified.

[@theladynextdoor313]

I laugh when people still throw their money away on these so called “luxury” designer labels. Guess what, you’re getting played! It’s all cheap crap sourced as cheap as they can get it. Secretly from China, made in China or anywhere cheap labor is common. What status 🙄🤣.

[@theladynextdoor313]

I have beautiful quality bags made by local artisans and leather crafters from various travels. My Italian made bags of lesser known brands are still beautiful more than a decade later. A a fraction of cost, I’m winning 😁.

[@oskarek57]

That is right! Really quality products are only for smart people, who are not brand whores and who rather support small unknown companies, that focus on quality. There are still many real artisans, who make things in old way and don´t focuse on marketing that much and other nonsense, but people are nowadays too brainwashed to understand this simple reality. There is a ton of information on internet, where to buy quality products, but most people rather buy big brands. Well masses just enjoy being played I guess. What a sad world we live in. The world without intelligence.@@theladynextdoor313

[@y.preyer]

Here’s my luxury experience about Apple iPhone 11 Pro Max. The back cover was totally broken TWICE while it fall out of my hands on the WOODEN floor in my apartment. In both cases the smartphone was in a safety case (original letter case from Apple). Guess what? Apple said it was my fault!!! So the advertisement campaign where they drop an iPhone from the 2floon on the pavement is a TOTAL FAKE for naive rich customers

[@Jayxroberts]

That’s why I’m starting to buy vintage pieces or buy bags from other luxury brands that actually invest in quality. I shop from Loewe, Celine, & Bottega

[@AdrienneMint]

My favorite brand is YSL for purses but i only have one. I bought it online from Neiman Marcus as i had a big birthday coming up and this was a special treat for myself. It is the camera bag and was around $1400. It was gorgeous when it arrived but the zipper was difficult. To this day when i use it i leave it unzipped as i am afraid the zipper will either get stuck in the middle, or else it will just tear off of the fabric that it is sewn onto. This same bag is now $1700. I will not be guying another- i have read online that everyone is reporting zipper issues with YSL.

[@Meow4B]

I feel so sad for these people buying these items, I have coach purses from the outlet from 2010 that look better than these bags, and my coach bags are my daily drivers.

[@perspectiveofme]

Coach is an amazing brand, I love it!

[@oldpalmcity]

She is showing 20-30 years old vintage used bags in this video. Of course they look terrible.

[@oldpalmcity]

@@perspectiveofme Why you sound like a robot?

[@jurgenmallinger1652]

I only had the best experiences at Louis Vuitton and Dior in Toronto, I consider the teams the best and in the luxury business by far. I have never felt pressured or rushed to finalize a purchase - if anything both brands have at times encouraged me to sleep on it before making a decision which I found very considerate. Purchasing a fake luxury product is not an option and the quality is most certainly not the same. The luxury pieces I own are special to me and mean something to me. I associate a great shopping experience, and pride that I was able to treat myself to do buy them. I work hard for my money and its not all about showing off trying to appear richer than I am - that's what people who go for fake items do. I don't want a copy of anything produced god knows where by people facing terrible working conditions

[@epifanny]

Those deflated and peeling Chanel bags in the video are vintage bags +15 years. But yes, Chanel CS seems to be nonexistent at this point

[@ashleylala4293]

That’s what I figured, they didn’t look new.

[@oldpalmcity]

Exactly what I just posted.

[@3618499]

😲 “ BETTER GET USED TO IT!…. Why? Nowadays, so-called ‘ quality ’ and ‘ customer service ’ are just marketing jargon. Fortunately, I just by apparel items for certain looks. Just because something’s very expensive doesn’t necessarily mean that It’s ‘ better ’ or ‘ will last ’ . Face It! The modern era of discount and online retailers fueled cheaper mass manufacturing expansion that fostered substandard foreign imports with compromised material standards in order to meet demand. As if that wasn’t enough, Technology continues replacing direct consumer interaction with the ever-dwindling number of distinguished brands and personalized services. ”

[@whitetrashmillionare4858]

Thanks to auto leasing, thousands of ordinary people are driving BMW Audi and Benz's. So much for being a shot.

[@whitetrashmillionare4858]

So much for being a big shot

[@stephanietannerrn]

It's almost like these brands are trying to prove that people will always want them no matter how they treat us.

[@pinkpotatoes9849]

The Prada experience reflected my general experience with tourist customer service in Florence and Rome. Restaurant staff, museum staff and cloakroom attendants pretty much don't care about customer service.

[@audreyandrea460]

I had no problems in Italy. I dress stylishly, have healthy hair and I’m thin. In my experience, if you are an American walking around wearing Bermuda shorts and plastic flip flops you aren’t going to be treated nicely. I don’t know if you were wearing super casual clothing when you went but it’s something to consider. Just because you’re on vacation doesn’t mean you can drop the ball. In some cultures, looking good is still a sign of respect for others. Many Americans don’t understand that they can’t expect special treatment when they are being disrespectful abroad.

[@maximumvio1et677]

Honestly, this is probably why Coach is having such a revival and success--yes, Coach is finally over their logomania and putting out trendy, cute designs again, but they also aren't charging an arm, leg, or kidney for their quality goods, and their sales associates are friendly, not caught up in the 'prestige' of working for the brand.

[@gorgeousguerilla]

What's left of luxury is marketing and pricing. The rest is an illusion. Personally, I prefer small brands, vintage, and clothes custom-made for me. My grandma was a seamstress, so I was lucky to recognize quality early on.

[@allthatglam57]

I personally think the Chanel bag models are beautiful but I don't consider myself crazy about the Chanel But I like what they create. I would really like to have a pink or yellow Chanel bag, but if I found a brand that made dupes I would definitely buy the dupe because for me the brand doesn't really matter. I think it only gives you this "social value" when you are rich, because a poor person wearing it will always be considered "fake" or if it is legitimate, people will just say how stupid we are for wasting money on a designer bag and that we should buy something more valueble. So for me it's not worth having something luxurious without having a luxurious lifestyle. Even more not worth it when the bag its way more expensive than it should lol Idk its just my opinion 😅

[@audreyandrea460]

I agree.

[@tatianalyulkin410]

I don't think it's just the luxury brands- it's everywhere. I grew up with this kind of " customer service " in the Soviet Union for God's sake!

[@Whitedove6]

Never Leave A Store Without Checking Your Item Always.

[@bnb0510]

King of Prussa in PA has an entire luxury wing in their mall. I’ve always been treated with respect visiting any of the stores there.

[@impactive3124]

I do not buy luxury bags but I buy a lot of expensive beauty products and fragrances. It used to be a safe and great buy whatever I got from brands like Dior, Lancome or helena Rubinstein but these days it is all silicone, silicone, silicone, alcohol and some active ingredients in the end of the ingrenients list but with huge claims on the packaging. I switched to Korean products. For perfumes amny times they are very weak and after 3 hours cloud dissapear. Also reforumalion often lack quality of the flacon, insted of glass you get plastic and no attention to the details. :(

[@serene1765]

My fave us dolce and Gabbana light blue

[@lalablotz7348]

A friend of mine recently bought a Burberry Note Bag from the Burberry store in Europe. It was falling apart in less than a month. Luckily when she went to the store here in the US they exchanged for a new one and so far so good. The staff member that helped her said that happens all the time with the bags purchased in Europe.

[@felicecinque]

strange a Sales Associate would say this. Also, the Burberry bags in Europe and US are made in the same workshops.

[@seabreeze4559]

Asians FLOOD Bicester village and leave with suitcases full to sell on. They don't care about quality.

[@ModernVintage31]

@@seabreeze4559Eww that’s a weird racist comment.

[@seabreeze4559]

@@ModernVintage31 You can see videos of it on this website? That's why they don't bother with quality. The buyers don't care either. They sell it on.

[@jenniferrice393]

This is why i buy vintage bags. Great quality

[@trishhart1946]

Honestly, all of the brands have been cheapened through mass marketing. If you see the bag you want on everyone… it’s trash… LOUIS, LOUIS, LOUIS, GUCCI, GUCCI, GUCCI, PRADA. That song had a point.

[@marvinjuliusmag-aso1137]

My last purchase from boutique was from Ysl last year,when I ask the SA for a new one that are not on display then he took new one from their storage cabinet then I saw piles of bags cramped in that small cabinet, some with dust bag some don’t have and he pulled the bag as if he just pulled an unwanted hair from the back…I will never buy again from the store..not luxurious and expensive…

[@perspectiveofme]

That's insane! Even the SA doesn't care about the bags they're selling... Wow!

[@babycakes1402]

I have yet to have an issue with any of my Coach bags, lower price point & better quality.

[@audreyandrea460]

I like Coach and Kate Spade.

[@zhisu2665]

There's still a problem with a lot of SA's assuming and treating you based off of their assumption when they know from experience that they can NOT tell someone's financial status or whether or not they'll make a sale.

[@markfan7648]

It has to do with volume or quantity, the more you produce to sell to a larger public, the less you pay attention to details and quality.

[@perspectiveofme]

I totally agree! I even made a video about this issue, I'll post it tomorrow!

[@ZGreenGaming]

Well … we give to much trust to luxury brands … nothing is so good anymore that it is so sad paying so much for these things! 😢

[@andreaarchambeau9499]

Luxury has canceled luxurious but my experience at LV in Heathrow airport was stellar. While I didn’t buy a bag (watch and perfume) the sales associate was warm kind and welcoming from the beginning.

[@perspectiveofme]

Glad to hear that!

[@Lilas.Duveteux]

I just can't imagine how fustrating it must be to save money for months and years to buy these products, only to have them extremely poor quality. Like, for these price tags, it's fair to expect somethign more than just a tag name, but also a good product made in decent conditions.

[@perspectiveofme]

Exactly!

[@chinchillin6280]

I’m planning to buy a Dior bag when I’m in Paris later this month, are they trrrible?? I’ve been saving all year 😢

[@perthfanny3017]

​@@chinchillin6280you should really watch reviews about the bag you're interested in

[@perspectiveofme]

I agree, Trustpilot reviews help too!

[@oldpalmcity]

@@chinchillin6280 Dior has a great quality bags!

[@ariapriska7921]

YSL is low quality: their footwear broke at first wear. The same low quality with Prada; I bought 2 pairs of sandals and the leather color literally peeled off after the first wear. Jimmy Choo flats were of awful stiff leather , the color peeled off and they were very uncomfortable. I wrote to them and they never answered back. Victoria Beckham pants ripped open from the first wear . My emails to her remained unanswered too. I ll never buy again any of these brands.

[@sakaediaz6677]

I used to work at King of Prussia mall, Fendi was notorious for broken handles. Bottega was the only one with fewer quality issues.

[@allthatglam57]

about ysl, I personally have a certain respect for the brand's history, with the ysl x dior relationship and everything that yvie saint laurent did for women's fashion, putting blazers for women and changing the standards of the time etc but ysl bags don't make my eyes shine, It's a type of model that you could see in any other brand, there's even a bag from them that's very similar to the Gucci one..

[@noramero2955]

I don’t spend my money on luxury brands. I have heard of so many awful issues I rather just buy affordable, second hand or dupes purses.

[@skitzOfrienic]

The quality of Chanel has been gong downhill. I gave up the brand when I bought a GST and the lining ripped without me putting any heavy and bulky stuff inside and it got deformed over time even if stored properly. The 2-3 price increases per year is also ridiculous.

[@arianaweldon92]

According to this, my michael kors bags have a way better quality and cost way less 😅 (this is actually pretty sad, that these luxury brands allow such behavior :/ )

[@serene1765]

I love Michael kors

[@audreyandrea460]

I enjoy my Kate Spade outlet handbag a lot, and my Coach outlet tote as well.

[@felicecinque]

Ouch, Chanel quality is really rough lately. They need to step it up - but the only thing they seem to be upping is their prices.

[@homesbyhellen]

I've only had the best experiences at Gucci and YSL. Prada... horrible 100% of times globally :( Dior has gone downhill recently.

[@perspectiveofme]

Glad to hear that you had no problem with YSL, I haven't checked Gucci but YSL complaints were very concerning... Now I'm curious about Dior!

[@oldpalmcity]

Dior and YSL have a great quality products. There are very few complaints about those brands. A lot more are Chane's quality issues.

[@betsyavallone4314]

If you want a true quality bag, go with Hermes.

[@guerralg63]

These luxury brands are notorious for their rudeness towards common people. They don't feel they have to give good customer service to a nobody pretending to be a somebody.

[@Senpaischick]

Prada is so annyoing. I was outside of the store trying to go in and the security would not let me in at all. I really tried to spend money in store and they will never get a dime out of me period.

[@glamluxbykeyla]

Love your videos ❤ never had quality issues or bad experience with ysl 😊

[@perspectiveofme]

Thank you, always a pleasure to hear that!❤ I'm glad you didn't have a bad experience with YSL!

[@benediktmarquardt1]

Buy these things = throw your money out of the window

[@ChristysChannelYall]

Meanwhile my $20 Uniqlo bag holding up great, not even looking dirty after daily use for 3 months.

[@monicagambino318]

I love handbags, but I buy the branded ones second hand. I’m not gonna pay their ridiculous prices

[@Lizwindsor]

100% so many brands, even home products. ‘Pretend Luxury brand VOGT INDUSTRIES’ makes taps and kitchen faucets, total crap, poor quality and terrible customer service!

[@paulbrower]

Words have meanings, and "luxury" means "waste" and "excess". Corporate entities have tried to transform a word suggesting a vice into a seeming virtue. It is a vice nonetheless, and its antithesis is thoughtul thrift and planning. People are going to spend money one way or another, but they would be wie to get more bang for the buck and not go into hock for shoddy stuff. I would reaonably expect owners of 'designer' brands to insist upon a high level of quality, usually one of the reasons to pay a prmium price for anything from underwear to automobiles. When the high price fails to reflect genuine quality, then the purveyors of the schlock have cheated their customers.

[@cmair77]

Its simple, stop buying this stuff, these brands and the ppl behind them exist largely because of us

[@supagirl1212]

It's brand vs quality. People would buy regardless, just to prove they can afford it.

[@okraftsan1679]

Hi. Great video. Can you do one on luxury jewelry ? Do you think its still luxury shopping? Thank you 🙏 😊

[@perspectiveofme]

Hey there, thanks for this great idea, I'll definitely work on that!

[@gigilongtime2891]

Not to sound like a total Karen but from my personal experience for most part these luxury stores don’t care about the complaints because for every one person who complained they have 100 who still went and bought their products just because of the status and desirability of the item I have been on both sides of the spectrum I have bags that are ten years old that are still perfect from all of the above designer and then there is one or two products that had issues and I had to fight tooth and nail to get them to fix it and at some point had to stop buying from them and complaining to corporate only helps 50 percent of fhe time to get issues resolved 🤷🏼‍♀️ I have recently started buying second hand luxury goods from reputable sellers to avoid dealing with some of the retailers directly to save myself the frustration and obviously money so if an issue arises at least I didn’t pay full price and can just pay to get the item fixed. Fashion is sometimes a battle field

[@rlkinnard]

Hermes stil makes things better than their clones though they are the worst for customer experience. Just for fun, try to go in and get a Birkin or Kelly bag.

[@Alehzinhah]

I guess they only decreased the quality of entry level products. But, since "poor people" can't buy the high end stuff, they don't care, once they might think 'those folks are used to these stuff from Shein"

[@mikegan9382]

I still feel got buying La prairie but no longer with La Mer. Does that count? lol

[@richardhead548]

Funny how one of the top 6 ingredients in la prairie's "platinum cream" is hydrolyzed yeast extract, a cheap cheap ingredient used in cheap food manufacturing to boost flavor (common in your basic Dollar Tree frozen foods, lol) Platinum Rare Haute-Rejuvenation Face Cream which they claim contains actual platinum and costs more than $1000 contains no platinum whatsoever according to the ingredients label they publish. I guess they assume rich people won't even bother looking at the ingredients. Apart from squalene, which would be the main ingredient responsible for the effects they claim, there's nothing else in there worth $1000. Even squalene is not worth that much and you can purchase pure squalene oil at a much cheaper price. Luxury cosmetics are scams for the most part. Just read the ingredients and educate yourself.