What was our final decision on Rejecting Just William?

[@neilmurdoch6049]

Good luck to you both and fingers crossed all the water/condensation issues dissipate...

[@TheHappyTravellers]

Cheers Neil, no problems so far 😄

[@shirleylambden1561]

I think you have done the right thing and I think it will be OK- sounds like it could have all been avoided if the damp check had been done by someone who knew what they were doing!! The bright side of it all is that it sounds as if they have sorted all the other bits Hope you are both starting to feel better now xx

[@TheHappyTravellers]

Thanks Shirley, yes all this could have been avoided but I think all things considered it's a good thing that they got it wrong in the first place. They were certainly "on the back foot" when we complained and they could not do enough to help :)

[@DaveandBonitasVanlife]

Hi guys, glad to hear most of your van issues have been sorted out, the damp issue with the damp reader makes sense, hope all will be well from now on and you can finally both enjoy your new van, all the best for the future all our love Dave and Bonita xx

[@TheHappyTravellers]

Thank you both very much. All the issues seems to have been sorted out and we've booked out Winter Sun trip now :)

[@susangranger3089]

So sorry for you two, hope it all gets sorted soon, every bit of it!!! I hope they are paying for your B & Bs, as this has affected you financially and emotionally and your time. Thank you for sharing, hope to hear things have been sorted next time. Try not to stress, take care and love to you both and Pippin. ❤❤❤ xx

[@TheHappyTravellers]

Thank you Susan. Now it's all sorted we do feel much better and really quite blessed to have the support of you and all our subscribers ❤️

[@carolynjones6116]

Big hugs ,that is an unbelievable amount of stress . You are very level headed . Well done Wendy

[@TheHappyTravellers]

Thank you Carolyn ❤️

[@CliffTopz]

Living in a motorhome in the colder, damper months can be tough trying to ventilate enough to keep cold walls dry and stop the condensation from transferring to the furniture. Our heater is in the garage so that stays warm and dry, if you have a vent from the heating in there do keep it open. I really hope that everything is fixed and that you can head off to warmer climes ☀️and leave the troubles behind you. Look after yourselves and keep smiling 😄

[@TheHappyTravellers]

Thank you 🙏 Yes we are leaving this episode behind and we are off to Europe on 19th December 👍😀😎

[@philipwilks9151]

Great blog, so pleased you dealt with this in a professional manner and that you agreed to go to the company with an open mind to see what they can do, looks like the service department were dong their best to get you issues sorted and I hope they have. Can I ask what you use to check the damp yourselves. KR Phil

[@TheHappyTravellers]

Hi Phil, thanks for your comment :) In our next video I'm showing how I do a damp check with two meters, one is a new "pin-less" and the other a "pin meter" both of which effectively measure resistance in the material. The meters I have cost about £30 each but there are other (more accurate?) meters that the professionals use costing about £500!

[@glynnkershaw1680]

Keep on trucking the both of you are a fine example to all of us.

[@TheHappyTravellers]

Thank you Glynn :) We appreciate your comment 👍

[@ReadySteadyTow]

Glad it has all worked itself out more stress than you needed but at least you going to be back on the road!!

[@TheHappyTravellers]

Hi Just seen this in the spam folder ! Thanks for your comment we really appreciate it

[@carolemousdell4444]

So sorry you've had to go through all this it really must be so upsetting as we are talking about your home so it does become emotional! Wendy seeing you get your sparkle back was so lovely after the tough time you had had. I feel things will get better again now and the adventures will begin again very soon. Sending much love and good wishes to all three of you, you are a lovely little family!❤

[@TheHappyTravellers]

Thank you Carole, it all seems to be working out great 👍

[@faithgoodman7957]

Hello Steve, Wendy and of course Pippin So chuffed that you are both happy now with Just William 🙂🙂🙂 Now the adventures can start 🙂🙂🙂🙂

[@TheHappyTravellers]

Thanks Faith 👍 Yes we have now booked our tunnel crossing for 19th December. 👍😀😎

[@faithgoodman7957]

@TheHappyTravellers Fabulous 🙂🚢🚌🙂

[@robertngreen6]

So glad you seem to have a resolution now, and I hope you have Happy Travelling now with Just William! ❤

[@TheHappyTravellers]

Thanks Robert 👍😄😎

[@peter.russell]

I really feel for you having to go through all that stress I hope these issues are a thing of the past for you so you can get on with your adventures. All the best 🙂

[@TheHappyTravellers]

Thank you Peter :)

[@jamesmackay4652]

Glad your feeling better about things and hope it sets your minds at rest,keep well and happy travels.

[@TheHappyTravellers]

Thanks James, much appreciated.

[@DaveH-t9s]

Pleased you have got some resolution to the issue especially the damp issue. Hopefully you can now start to plan and enjoy the van. Maybe a quick email to the service manager you dealt with expressing the stress this has caused both emotionally and financially. You never know they might offer something even a free service. Thanks Dave

[@TheHappyTravellers]

Thanks Dave, I plan to write to them anyway so maybe, as you suggest, they'll offer something as compensation :)

[@shirleymurray2232]

We are an older couple (65) from Ireland. We've been following you for some time now. We are currently watching this from our converted T5 in the South of Spain. We can fully appreciate how distressing all this has been for you both. We just want to say that we believe it will all work out for you and Just William. It's very obvious that you two love and support each other very much.. and this will see you through. Stay strong Wendy.. you are brilliant! Onwards and Upwards! Sending love to you both! ❤ Shirley & Eugene.

[@TheHappyTravellers]

Thank you so much for your lovely comment, we really appreciate your support. ❤️❤️❤️

[@user-kmair100]

I think youve both made the right decision.....i know it's been a complete nightmare for you both, but hopefully now you can try and put it behind you guys, and get on with planning your journey back into Europe. We are really looking forward to the videos....! Take care guys.....

[@TheHappyTravellers]

Thank you and yes it does look like we made a good choice here. All seems well with the garage and all the other niggles have been fixed. 👍

[@motorhomers-r-us]

🤞 you’ve made the correct decision………… never had condensation in the sleeping area. We’ve also had water coming through our cab roof window, it was coming from else where ……..it was collecting so please check damp there. Have you delayed Portugal 🇵🇹 Take care of yourselves Xx

[@TheHappyTravellers]

Thanks guys Yes I’ll be a damp checking demon for the next few months LOL 😜

[@huwthomas5980]

Best wishes, i hope your able to get all this sorted quickly and to your satisfaction, the stress must be just awfull. We have never had a van, picking our first van up in April next year. Best wishes to you both. ❤

[@TheHappyTravellers]

Thanks Huw, our first van, a brand new Hymer T678CL had all sorts of problems and was so bad that we rejected it and went for a used bigger van, an Autotrail Comanche which was an absolute joy. There are vans that are just right so have faith and check everything before you take delivery :)

[@johncally4429]

Hi Steve & Wendy, What you’ve explained as their explanation and actions taken to address your concerns makes logical sense to me, as with all things, knowledge is power, and you have certainly had a crash course in damp detecting! Hope you can now both get back to normal asap and move on with your travel adventures! 👍🍻

[@TheHappyTravellers]

Thank you John and Cally, your support is much appreciated ❤️

[@StephenHall-u4b]

Whoever did the damp check needs a retrain, my damp checker is the ultrasound also fitted with prongs, it’s true about the depth of wall plus electric cables. Anyway folks glad your getting somewhere, it would be nice for the company to pay for your costs as a goodwill gesture + the fine 🙈. Best wishes for the future..

[@TheHappyTravellers]

I'm doing damp checks myself with both ultrasound and pinned meters so any issues will be found almost immediately

[@MotorhomeBeasts]

Hi Wendy,Stephan..and pippin..I'm so glad things r being sorted with Just William.sorry u had to go through this stressful stuff..hopefully u will be back on ur travels soon, take care both x

[@TheHappyTravellers]

Hi guys, yes we are back to our travels now, just the bloomin' storage to clear out and then we're off to Portugal on 19th Dec. YAY! ❤️ ❤️ ❤️

[@MotorhomeBeasts]

@TheHappyTravellers we r so happy for u both..Portugal for xmas sounds amazing after all stress u been thro..have a lovely xmas 🎄 😊x

[@windsurfingcurlystyle9138]

Hope you get all sorted sending love and support

[@TheHappyTravellers]

Thank you, yes I think we are all good now :)

[@Sidetops11]

Great news, well handled. A very stressful situation for you both, but it seems the supplier has been acting professionally after all, which is most reassuring. Good luck guys, everything will be just fine soon.

[@TheHappyTravellers]

Thank you 🙏

[@stellaswancounselling]

Sounds as though it all worked out well. Thank goodness. ❤🙏👏🏻.

[@TheHappyTravellers]

Thanks Stella, yes it’s such a relief 👍😀😎

[@vintagevantics]

Well sorted Steve. I think you’ve landed in the best place possible from where you were a week ago. All fixes sorted hopefully to your full satisfaction. Learnings for the supplier which will hopefully benefit others. Plus you are now an expert on damp! What more could you want?!!! Enjoy your lovely Motorhome. X

[@TheHappyTravellers]

Yes, I think we have landed quite well. Thank you 🙏

[@ruthkirby9277]

You definitely haven’t been stupid, it’s just how things go nowadays. As long as Wendy is happy all will be well. I hope you have some fabulous times in Just William from now on in ❤

[@TheHappyTravellers]

Thank you Ruth. Yes Wendy is feeling happier now we have it all sorted out :)

[@douglastodd1947]

Wee tip trace previous Owner & ask them about any Problems with Damp or Water Leaks . I bought a 3 yr old Mondeo Mileage was very Low, so I phoned previous owner , & they told me the Mileage on the Speedo from their Receipt. it Matched.

[@TheHappyTravellers]

Yes good idea :)

[@alfhighland9243]

Nice to here ,but the most important is both your health so well done the both of you, best wishes Alf and Marianne 🎉🎉

[@TheHappyTravellers]

Hi Alf and Marianne, lovely to hear from you. We’ve just booked our winter sun channel tunnel crossing for 19th December so much looking forward to simply enjoying life in the sunshine. See you in 2025 on our next adventure to Sweden ❤️❤️❤️

[@wanderingwaspiwoman]

So much stress for you both. Hope all good and you can start to enjoy your travels trouble free. Lots of love from Scotland ❤❤❤❤

[@TheHappyTravellers]

Thank you, yes I think we are in a good place now and have already booked our Channel Tunnel place for the Portugal and Spain trip :)

[@wanderingwaspiwoman]

@TheHappyTravellers Fabulous. Have the best time. Merry Christmas and a Happy New Year to you both and of course gorgeous wee Pippin xx

[@gazwolves9489]

Sounds positive response on there side hope it all works out

[@TheHappyTravellers]

Here’s Gaz, we are keeping a close eye on it 👍😀😎

[@topklassphotography]

Great news you can get on with your life again looking forward to your next adventures

[@TheHappyTravellers]

Thanks, yes we've now booked our winter trip to Portugal and Spain :)

[@gillnicholls9665]

God bless hope all turns out.xxx

[@TheHappyTravellers]

Hey Gill, just seen this comment in the spam folder. Thanks so much for your kindness ❤️

[@thebebbsbeat]

Hi guys Sorry to hear things aren’t going to well with your van. Where are you guys now? We’re in the Plymouth area 😊👍

[@TheHappyTravellers]

Hi, good to hear from you, We're just prepping for our Winter Sun trip as usual. Currently clearing our storage and visiting family before we head off to the Channel Tunnel. Hope you RV Issues are now sorted and things go well in the future :)

[@thebebbsbeat]

@ sounds like us, we’re also prepping for our trip to the sun too, we’re back to Alannia again 😊 hope you have a great trip. 👍😊

[@PaulCunningham-sf5pu]

Good luck to you both and please look after yourself and each other claim every penny back from them your channel only come across to me personally in the last few days

[@TheHappyTravellers]

Thanks Paul, now the van is fixed up we can enjoy it and put all this behind us. thanks for your support 👍

[@wanderingbychoice]

Hi guys don’t know if this is any help, but our back wall and partially tha sides get terrible condensation issues from October through to April consistently, where the transverse bed is situated, no where else and after April nothing, we have fitted a 80w tube heater in the garage this year and it seems less wet, but I feel for you both as it is a stress you don’t need, my damp reading was 16 in summer in that location on the wall, hope you get the results you need from the independent test, safe travels 👍👊🚌🏴󠁧󠁢󠁳󠁣󠁴󠁿🥰

[@TheHappyTravellers]

Thank you for the info, very useful. We plan to have a diesel heater fitted next year so maybe we'll route some extra heat into the garage :)

[@wanderingbychoice]

@ good idea, we love our diesel heater, 👍👊

[@touringtroughtons]

Just catching up with your travels and it's awful to hear this news and to see how visibly upset Wendy has been and how it must have affected you both. I'm sure you will come to the best decision and we wish you all the best in your future adventures. Hope to catch up soon. Dave and Lisa.

[@TheHappyTravellers]

Thank you Dave and Lisa. We're all set now and things are looking good. we have booked our winter sun trip to Portugal and Spain and will leave on 19th dec. ❤️

[@richardhewitt.easyvanlife.6957]

Seems like they have bent over backwards to sort home out. Pity not done properly first time. Now hopefully they will up there game in the future.

[@TheHappyTravellers]

Yes Susanne, they really did seem like they wanted it to be right :)

[@davidwilliams-du4ru]

Hi Both. You are two intelligent people who are going through a tough time and I am sure you will not be influenced by people like us who are not directly Involved. I am sure you will make the right decision on the basis of your dealings with this company. You like the MH, so that has to have a bearing on part of your decision, the rest will depend on how you perceive their cooperation and how they resolve it to your satisfaction. We just hope everything will work in your favour. Our best wishes and just hope this turns out to be a great Christmas present.

[@TheHappyTravellers]

Thanks David, the dealer service dept turned out to be quite helpful 👍

[@gailh3048]

What an emotional couple of weeks you’ve had. My two pen’orth is that the company have shown good faith in trying to resolve your issues which is a positive. They’ve repaired your snagging list and have investigated the damp issue. An independent hab test should give you additional peace of mind. If the company has changed its handover procedures as a result of what’s happened, that is also positive. Time will tell if there’s an issue but you and the company have done what you can for now. The independent hab test will give you an additional base line to check in future. I understand your reluctance to part with Just William, he’s exactly the van you wanted and based on the revised damp readings he’s worth persevering with. We had water ingress in our 3 year old motorhome locker door because the seal hadn’t been put on properly. The company said it wasn’t covered under warranty and they wanted a lot of money to order a replacement seal from Italy. In the end my OH bought one off eBay and fitted it himself. This solved the problem. So if you compare our two experiences, your dealer has worked to resolve your issues and you still have your warranty. Go and enjoy Just William (while keeping an eye on the damp readings) and you’ll soon put this behind you. All the best.

[@TheHappyTravellers]

Thanks so much Gail ❤️ Yes we think the service department have been very helpful 👍😀😎

[@A-Nobody]

Sometimes in life, you have to take a few gambles in order to reap reward. I think you did so in keeping the new van. Good luck, move on and enjoy.

[@TheHappyTravellers]

Yes it was a gamble but I think it will pay off 👍😀😎

[@PaulCostello-zm6go]

now joined , will follow journey

[@TheHappyTravellers]

Thanks Paul, we'll be on our Winter Sun trip from 19th December :)

[@PaulCostello-zm6go]

@@TheHappyTravellers my bad typing is mobility issues not wine before anyone comments 😁😁 my hands are beypond repair

[@keepitreal1547]

I'll say it again 'you're a lovely ; respectful couple' & sometimes it's such people that are tested. You've been tested & survived, it's one of those blips in life & now it's forward thinking for your total enjoyment of Just William & all the amazing places he's going to be taking you. I'm sure he'll be more than fine...ENJOY 😊

[@TheHappyTravellers]

Thank you 🙏 Yes we can now get on and enjoy our lives travelling in Just William 👍😀😎

[@garyspringham2655]

We are living in a world now that we are told so many untruths we just don't now who to believe on anything especially when money is involved.

[@TheHappyTravellers]

You are so right Gary. Believe no one and always confirm things for yourself seems to be the only way these days 👍😀😎

[@barrywinter8770]

Common threads seem to that build quality on these expensive pieces of kit is at best patchy and that generally the starting point is not to trust the dealer. Hearing of some of the issues that others have had on vans like ours I feel we have been lucky - so far. Hopefully you have made the right decision and can get on with enjoying your van. (Incidentally last time I was in Plymouth I got a ticket, appealed, got nowhere. Never been back).

[@TheHappyTravellers]

Thanks Barry, yes I think all vans are built to a budget rather than a quality standard. I've sent that parking ticket back. no signs and bad road markings means they can't legally issue a ticket. We'll see what they say LOL

[@mallyroberts8330]

Wendy is clearly not happy. She probably won't ever be 100% confident living in the new van. Based on that, I would reject the van.

[@TheHappyTravellers]

Thanks 🙏 Yes Wendy needs a little more time to check things out to become comfortable with Just William again but now we have him back and the garage is dry, happiness levels are up 👍😀😎

[@oliviahrobson1727]

You can guarantee that vehicle as had all them problems before hence it’s been sold otherwise traded in surly

[@TheHappyTravellers]

Looking at the service history it seems that it's been fine apart from the grill thermo-coupler. It is three years old so I guess other things start to creep in...

[@Dave.london]

In my opinion the dealership seem to be doing all they can to put things right it's just a shame they didn't do this before handing the van over to you. I would get yourself a rechargeable dehumidifier and a window vac your always going to get condensation in the winter months

[@TheHappyTravellers]

The dehumidifier is a great idea, thanks Dave :)

[@grahamlongdon8448]

I think if you feel happy with the repairs and have another damp test it will give you peace of mind,as you like the van my gut feeling is stick with it but any doubt rejection is the only way😊

[@TheHappyTravellers]

Cheers Graham, it all seems to be good now. A further damp check will happen at some point and I'll be checking every week to see if there is any change. At least we can feel better about it now :)

[@Sandkicker-p3m]

I have every sympathy. We had similar experience few years ago. Bought van with hab check done. Water came in around windows after first heavy rain. Hab check is a guy with a damp meter. We should have run a hose over the whole outside which tells you another story. We sorted with manufacturer and we're lucky. For advice it's Citizen Advice who now deal for TS. Yes we were also advised 30 days. I really wish you luck. You come over as a really lovely couple and you font need this stress in your life. Good luck both

[@TheHappyTravellers]

Thank you, it’s been a stressful couple of weeks for us but things seem to be sorted and the Garage is dry 👍😀😎

[@colinwells4572]

Congratulations and well done. I think you are 90% there now. Perhaps you should get EVERYTHING in writing from them. A new 1 year warranty would be good. I note you have never mentioned the name of the dealership is there a reason for that ? Are they going to compensate you for at least the cost of the hire car and accommodation? The BEST thing of all was to see that lovely smile from your wife. All the very best to you both. Kindest regards VANESSA & COLIN WELLS

[@TheHappyTravellers]

Thank you Vanessa and Colin, we really appreciate your support. Not revealing the dealer name was only while we were in negotiations with them. We'll be doing a full review of the whole process, BAD and GOOD so we'll highlight the name of the dealer then.

[@vanscran1672]

Hopefully that's the end of the problems, if you changed the van, you are likely to get another load of different problems, that's why I built my own in the end. The commercially built ones are slung together too quickly nowadays. 😮

[@TheHappyTravellers]

Oh you are so right. Built on a budget rather than a quality specification 😒

[@lloydjones1834]

I wish you both all the best I know what you are going through you do not know who to trust lately I myself are a 70+ retired engineer and the latest of engineers have not got the experience salesman will tell you anything fora sale wish you both all the best will keep up with your comments

[@TheHappyTravellers]

Thank you Lloyd, much appreciated :)

[@suejelliott]

Well done for getting through this but I wouldn’t be happy with garage getting wet. Shouldn’t be the case. Should be able to store stuff in there safely and things should stay dry. Shouldn’t need silicone

[@TheHappyTravellers]

Thank you Sue ❤️ So far the garage is now dry 😀 The silicone is just a general maintenance tip rather than a requirement 👍😀😎

[@Northern-Light]

It's great to see you have come to a conclusion you are happy with around what to decide to do about JW.We all know that all motorhomes can be an absolute nightmare at one time or another and yet despite that we simply keep on buying them! Maybe we're all masochists! 😮😊

[@TheHappyTravellers]

Thank you, yes maybe we are. Still we now have Just William, Just Right !

[@jo6628]

Hi guys, didn't you have this damp in garage problem with a Hymer years ago, which you rejected?

[@TheHappyTravellers]

Yes, there was a serious issue with the solid bed base collecting all the condensation. LOADS os issues with that (DT17 MYA) Hymer T678CL Golden Limited Edition. It all turned out well though as that's the reason we ended up with the Comanche which was brilliant :)

[@justkidding9751]

Mmm after this experience I don't think I could accept the van if I'm honest. There are many good companies out there that would be glad of your business. The fact that any company would do a hand over with outstanding issues that you will need to go back for is crazy in my opinion. The van shouldn't even be up for sale unless it's 100% ready to go. I think you will live to regret it if you accept it after all this. At this time the law is on your side. Get your old van back and all the money you spent on the tracker. You shouldn't have to use silicone on a Van that's only done 12,000 miles and I'm sure with that mileage, the van is less than 3 years old. It's been such an emotional week, you need to walk away and find a better company. Don't compromise, don't worry about upsetting them, they weren't bothered about upsetting you and them saying things like they have made changes to the handover process isn't good enough. As a company they should have that right from day one of the company ever existing. Ultimately the choice is yours but as a 65 year old myself I would reject it. Move on and start a fresh.

[@TheHappyTravellers]

Thank you 🙏 Well it’s all good now which is what really matters. The advice for using a silicone spray on the window rubbers was in response to my question on how to keep them in good condition rather than a requirement to keep the rain out. The service department have been really helpful. Having said that I hope we never have to see or speak to them again 👍😀😎

[@DominiqueSendsLove]

Question, Condensation? Experience, other owners with the same Make/Model x

[@TheHappyTravellers]

So the question of condensation is one that is common across the Dethleffs Trend range it seems just William is a TREND variant. It seems that the garage doors are known to have a problem. The good thing is that now it's been in for those repairs that seems to have been fixed up and we're not seeing the condensation in the garage at all now :)

[@paulsunley]

I hope your both feeling a little more up beat now you had a positive experience with the service department and the issues have been rectified I spoken to one of my colleagues who regularly encounters cooler climates in his motor home he say the issue of condensation in the rear of his van was noticeable however he had a extra diesel heater fitter in the rear garage end bedroom and he has no issues it maybe 🤔 a solution to consider good luck to you both 😊

[@TheHappyTravellers]

Cheers Paul, yes a diesel heater is on the list of upgrades so it's good to hear of your colleague's experience 👍

[@martinfield1484]

I thought this would be the case Steve and Wendy the dealer seems to have gone out of there way the van isn’t old and low mileage and you like the van I think just monitor the garage area for the next few months

[@TheHappyTravellers]

Yes Martin, they seem to have been really helpful from a service dept perspective. 👍

[@douglastodd1947]

Panel Beater to Trade, i'm the guy that found the 128 known water leaks in a 1972 Mk 3 Cortina when they first came Out. Caravan Polystyrene type of Lining between Inner & Outer walls holds water rots Out Frames & Leaving a Damp Musky Smell in Your Van like it needs Vented All The Time as your Inner Walls will be Wood Based that acts like a Sponge. Complete strip out of interior . Replace Frame where Damp or Rotten same with Inner Walls . but Sealing the Leaks before re - assembly is Crucial .Might have to pop Roof Panels Clean & Seal refit with Aircraft Glue & Pop rivet through existing Holes possibly 3 /16 Inch Rivets, Replace Door Rubber Seals & Any Cracked Window Seals . then Sit it Outside with A Hose mimicking Heavy Rain spraying over roof & All Round with someone inside watching for water leaking in .Once Water Tight You have the makings of a Good Van ..

[@TheHappyTravellers]

Thanks for the info 👍😀😎

[@johnRenton-g6d]

Hi are they going to pay for indipendant hab check

[@TheHappyTravellers]

No they're not paying for that but they'll be responsible for any problems found. Smaller issues they've said we can probably have those done locally to whereever we happen to be.

[@PaulCunningham-sf5pu]

Please look after your mental health it is showing really bad on both of you stay safe and sound you deserve so much better

[@TheHappyTravellers]

Thanks for noticing Paul, we've really struggled emotionally over this but feel so much better now it's all fixed :)

[@neildean7515]

In this situation, You know they are the experts, let them do their work, but, fore-warn them you will be getting an independant inspection and if there are any issues, its a return. Then they know you are serious…

[@TheHappyTravellers]

Exactly right Neil. That is what we have done 👍

[@deviate1966]

We purchased new in Jan 2024. Since then, we have had over three months loss of use were the van has either been in the Burstner workshop or the Fiat workshop for repair. Engine management light on three times and relayed home over 400 miles after the 1st issue. We are now in the same situation as yourself but have opted for repair. Dealer has been excellent and has offered a partial refund plus another two year warranty after our initial 2 year warranty elapses. I got Fiat Exec team involved and it turns out the van needed a software update. I have sent Fiat a bill for loss of use and have billed them £200 per day for each day we have not had access to the van due to Fiat issues. I have also billed them for insurance, road tax, tracker, WiFi and CAMC fees for each day we have not had access to the van. They have responded stating they are discussing my costs and will respond in due course.

[@TheHappyTravellers]

So sorry to hear you've had such problems. Our first motorhome was a hymer T678CL Golden Limited edition. Not great we ended up trading in for a Autotrail Comanche. I now advise everyone who will listen never to use the dealer Travel World / Hymer Center

[@michaelabrelsford5861]

We have just had our 4th habitation. We have the dreaded damp in the garage doors, reading being 99.9%. Thankfully still under dethleffs 6yr damp warranty so will get sorted. Hope you will be happy with Just William.

[@TheHappyTravellers]

Hi Michael, sorry to hear about your garage door problem. our dealer seems to have sorted our by adding some additional sealant under the rubber of the main structure about the door opening (not the door). hope you get it sorted out OK ❤️

[@elliotedge4307]

Gud luck wish u both all the best

[@TheHappyTravellers]

Thank you Elliot 👍😀😎

[@chrissey663]

ALWAYS have some of the cost of your van with a finance company, never fullu pay for a van, it will be owned by them untill itself fully paid for BECAUSE if you have problems eith the company refusing or not fixing your van properly then all you do is get hold of them and they eill sort it all out, i know because we've had that experience in the past, hood yip for anyone, good luck both

[@TheHappyTravellers]

Cheers Chrissey, yes that's a good idea...

[@TheStephensonGrechFamily]

damp isnt nice is it,

[@TheHappyTravellers]

Cheers Stephen, no it's not but it's all sorted now :)

[@neilmick6778]

Oh if this is Marquis, run..

[@TheHappyTravellers]

It's not Marquis. I'd already been warned off of them as a dealer. My bad dealer list is getting longer LOL

[@battlebbot]

If you had the chance to reject it, and didn't jump at it, then in a few years time when its out of warranty, and you are facing a £10K + repair bill, you will very much regret not getting out of it. If It's got damp in it, then that's something that is pretty much impossible to cure, given the very shoddy build quality of modern motorhomes.

[@TheHappyTravellers]

Thanks for your comment :) Well it turned out that the report was not correct so rejecting it became a moot point. Since getting Just William back we have not seen any evidence of damp at all :)

[@battlebbot]

@TheHappyTravellers Sadly modern motorhomes are so poorly made, problems with damp are very common. Hopefully you will get lucky.

[@neildean7515]

You assume they went through the van/habitation thoroughly.. Actually, the only options are they simply did not bother, or they did and simply decided to fob you off..

[@TheHappyTravellers]

Thanks Neil, this time through the Hab check they almost walked me through a complete re-do showing me the process. The service department has been very helpful 👍😀😎

[@dawnvallance861]

Its such a shame you both have had to go through all this stress with Just William. I hope all will be ok now Steve you havemt been stupid Wendy i hope will start to feel a lot better once you start all over again living in Just William. I would ask the dealer for some sort of componsation for all the stress and extra money you have had to spend for the air b&b as well as the car hire !! . Best of luck to you both take care sending love to you both xx

[@TheHappyTravellers]

Thanks Dawn, your support os much appreciated ❤️❤️❤️

[@Macca-jv9vp]

I would have rejected it, it's just not worth the stress and will distract you from enjoying the RV.

[@TheHappyTravellers]

Thanks. We have decided to keep Just William and happy we did :)

[@stephenb5560]

Just stay local to the dealership for a week

[@TheHappyTravellers]

Good idea but we have “stuff” to get done. It all seems to be going well though. Garage is dry 😀 so the future is looking pretty good 😀👍😎

[@stephenb5560]

@TheHappyTravellers oh well. Good luck with it 🤞🤞

[@garyfoster4704]

Definitely don't take anything as gospel and definitely get an independent damp test done. They're supposed to use the none invasive damp meter first and if that picks up a reading it's industry practice then use the pin type meter to confirm the damp reading. It's interesting they had your canopy out in the yard, does the canopy hang over the garage door. Perhaps they did that to keep rain water off the door? . "Betterment" is a term used in consumer law because you can't financially gain from any claim made. But with your tracker you could claim back the expenses to remove and refit it to another van on a successful claim of rejection. Rejecting a van is more straightforward than people think. The dealer will do anything to stall the rejection process and remember you're on the clock to start submitting a rejection letter. I hope it's all resolved but time soon runs out if it isn't. ⏳

[@TheHappyTravellers]

Thanks Gary, very useful info. All the damp garage issue seems to be sorted now. The reason the canopy was out was that they'd been lubricating all the mechanisms as one of my complaints was that it did not stow away smoothly PLUS it had been put away wet and needed to dry out.

[@garyfoster4704]

@@TheHappyTravellers Happy days 👍

[@susannetoon2709]

General opinion is to reject the motor home if it cannot give you what you need .Either way you would need compensation for the upset and distress and losses its a lot of money when fossil fuel motor homes were vastly reduced at the motor show .You had your pick really and they need to offer substantial compensation as the experience as made you both so unwell and should not have happened If habitation check had been carried our correctly in first place.If purchased in a dry summer weather you may not have noticed any leaks till warranty expired .The e powered hybrid ones that charge as you drive along are giving between 50 and 60 miles per 4 1 litre petrol and nothing for electric because it self charges as you drive along like the Grand land and the New all electrics are starting at 360 one charge. We are looking for a hybrid .Steven. Think this one our carefully and do what is best that will make you both feel happy and comfortable. Its a lot of money if you are not happy with it.Hugs all of you today .Big ones for Pippin.,X

[@TheHappyTravellers]

Thanks Susanne, I'm not convinced on electric vehicles especially motorhomes. It's bad enough having the worry of off-grid power running out let alone adding "range anxiety" to that. Can manufacturers and closing down the EV production plants as sales are plummeting all over. Add to this the uncertainty of battery life which is the main cost of an EV meaning they become worthless if / when the battery fails. The rising cost of electricity might mean it's unaffordable to charge them up, again making them a very expensive ornament. The narrative around "fossil fuels" coming from lefty governments cannot be trusted. Governments casually lie to us about MOST things...

[@UkVetPatriot]

Congrats. Seems like the company is good but "over enthusistic" salesman quite common. well done giving chance to put things right. Last issue sounds like condensation we all get a bit of. Many tips available there.

[@TheHappyTravellers]

Yes thank you. Not so much condensation now so things are looking good 👍😀😎

[@Grt234]

Only nice because they want your money,

[@TheHappyTravellers]

Sadly that is. very true :(

[@oliviahrobson1727]

You want your expenses paid for everything you have paid out your own pocket it’s there fault

[@TheHappyTravellers]

Thank you Olivia yes I agree :)

[@douglastodd1947]

They'll Do A botch up , telling you it's fixed , & keeping You away from Trading Standards . Bad Traders can be put out of Business by Trading Standards. Best Advice REJECT or be lumbered with a pig in a poke .I just Heard you say 30 to 40 % Damp , it's a Heap . Get money back & get out of that Dealers as fast as your legs will carry You.

[@TheHappyTravellers]

I’m keeping a close eye on it 👍😀😎

[@douglastodd1947]

@@TheHappyTravellers i'm sure it's 30 days to Reject & Return

[@TheHappyTravellers]

You get an extension if the repair is not done right

[@neilmick6778]

It's just an object, there are thousands more vans out there. Reject it and find someone who wants to sell you something you'll be happy with. You both seem like nice people, don't be worried about upsetting them, they're not your friends.

[@TheHappyTravellers]

You are right, it's only a van but it';s hard to be rational when you're in the thick of it. Negotiation is always a nuanced set of discussions but i think we came out on top with this one :)