TOP OBJECTION "I have to think about it / talk to my wife" | What's the REAL Cause & Fix?

[@Motivation-qy2cu]

Keep In mind they will still say that cause you make decisions together especially that big of a sale.

[@10469]

Adam it’s very simple, be honest and true stand behind you’re product and the work.. and I’ll alway consult with my wife about everything.

[@TheRoofStrategist]

Agree!

[@seattleprowash5464]

then make the appointment when husband and wife are both present and can think it over together.

[@xTbKjoe]

Great video, I found that in some cases the person at the door is just not the decision maker

[@tracypionek9996]

When someone says they need to talk with their husband, wife, etc. If I can’t get any more questions out of them, I set up a follow up appointment the next day or two to come back. Most people have already filed claims for the hurricane here in Louisiana so when people say they are thinking about it they send an estimate to insurance, even though I said I would do that for them, and after insurance approves it we sign them up. With outrageous deductibles here, people are a lot more cautious then this past summer in Cheyenne, WY with the hail storms.

[@TheRoofStrategist]

Hey Tracy, sounds like you are handling the follow up PERFECTLY. And yes, with more at stake (financially speaking), homeowners become slower to make decisions because it's more and more emotional. Also, hurricanes are more emotional and devastating experiences than hail storms. Keep at it and reach out anytime!

[@paulp4413]

All that said if my wife signed an agreement without me involved there’d be a problem. That is a legit reason, not always an objection.

[@TaylorComstock]

I try to beat this objection at the door when I set my appointment. I simply ask “I’d love to be able to sit down with you and your spouse to show you exactly what damage I found and go over how our company operates. I’m here to build trust with both of you, when is the time that works best for you both?” Saying it exactly like that is probably too long, but you get the idea. Including both homeowners in the process and educating them both builds trust that will separate you from other contractors.

[@haley4699]

Huh, thats an interesting way of looking at it. I'll tackle my pitch that way, selling like a doctor 🤔

[@davidchavez9319]

Thanks for all your content Adam!

[@TheRoofStrategist]

You got it man! Happy to help :)

[@gdrake2360]

I want to thank you as I was listening to this video the light bulb went off. Auto hail repair and also roof repair and you are exactly right I have never explained the process so when they have any objection all I can do is just keep trying to push to get them to say yes. Thank you for this insight. You rock!

[@TheRoofStrategist]

You are very welcome, G Drake! Glad to help and stoked to have you here.

[@MrCodyCalhoun]

This is absolute gold!!

[@TheRoofStrategist]

💪Stoked to help my dude! Thanks for the comment!

[@roberteaton-fit4freedom945]

Whats up bro I have been implementing the direct mailers and started to get some response. I just added something new with this batch i wanted to share with you. I added a QR code at the bottom, so if/when the home owner scans it they will be taken into messenger where there will be a welcome video from whatever sales guy sends the letter to establish that face to face contact WHILE opening up a new communication channel. Wanted to share that with you and will let you know how it starts to work!

[@TheRoofStrategist]

BRILLIANT and I absolutely LOVE this! Keep me posted on how this works, will you? I love the idea of layering in personalized videos. In fact, many years ago we did this for our company with a "lower tech" solution that introduced customers via video (with me on camera) and a headshot of the rep. SUPER rad to see you doing this within the direct mailers. Thanks a ton for sharing this!

[@roberteaton-fit4freedom945]

@@TheRoofStrategist I'll keep you posted bro. Just getting all of the pieces in place and this batch that I am about to start sending out will have the QR code. I think its going to be a home run. Not everyone will scan in but curiosity will get ppl and once that messenger is open it makes it so much easier for them to just go ahead engage and get that inspection setup! I'll circle back in a couple weeks!

[@TheRoofStrategist]

@@roberteaton-fit4freedom945 💪I'm excited to hear about the results!

[@brianhartman3186]

Great info as always, brother!

[@TheRoofStrategist]

💪 Glad to help my dude.

[@reidkyle5030]

I sell lawncare and a guy said "let me talk to my wife", I followed up and he said "we only have 300 dollars budgeted for the lawn yearly". He was very interested in every other way. Is this also an example of what your talking about?

[@jeffskio]

If I don't use contingency agreements but only use a contract/agreement where there are all the shingle options and they don't know what color they want yet, what should I do? Its a carbon copy paper, could I just leave the options blank with everything else signed and then confirm those options later?

[@TheRoofStrategist]

My best advice is to use a "Change Order" document. That way you can write on the contract that the color will be TBD and updated on the change order doc. Then complete the Change Order and sign/date it. I had one of our jobs end up in court with a drunken homeowner who verbally agreed to a color change, but was so drunk he forgot. The contract was never updated. It was my lesson to have EVERYTHING in writing all the time.

[@xapiergonzalez8718]

You are the best dude 👍

[@TheRoofStrategist]

Pumped to support you my dude!

[@AlextheRoofer]

I just have a future customer said this to me today but she told me if I can come bck tomorrow 😅 so idk, I also told her if I have give her enough information or if she have any questions and concerns I could answer her and she said no 😅🤔

[@TheRoofStrategist]

If she said come back tomorrow, I would say... "Sure thing. What time is best for you? 12pm or 3pm?" Then set the appointment and come back tomorrow.

[@CDA843]

When is this supposed to drop?

[@westsloperoofing8499]

Thanks Adam

[@TheRoofStrategist]

honored to serve you!

[@avielfasi]

So if I do get this objection, I did not give enough comfortability and information.

[@TheRoofStrategist]

That is most likely the route cause, yes :)

[@richardavila8695]

Thank you watching 30 x this video

[@sethperkins5046]

hey buddy, Ive never heard you address any issues one might have about repair test, brittleness test, or what comes next after that? I currently have a 100 sqaure in limbo right now, engineers have been out twice, is it arbitration or appraisel, whats my next go to? insurance adjsuters have acknoledged they need a new roof

[@TheRoofStrategist]

Hey Seth, these are all great questions and frustrating situations to deal with. I've been through this before and it seems to be more common on larger losses (more $$$ for the insurance company - duh). Arbitration is the next step. After that, your only options are legal - pursuing "bad faith" insurance claims practice. Hope this helps!

[@sethperkins5046]

@@TheRoofStrategist yes thank you so much! I"ll send pics when we win this monster!!

[@TheRoofStrategist]

@@sethperkins5046 💪can't wait!

[@omarsroofing414]

In spanish culture moat likel the wife has to talk with husband explain but i also push back a little. And follow up

[@Anuarvieira88]

Great content! Thank you

[@TheRoofStrategist]

Appreciate you being here! Thanks!

[@nickcasper2350]

Oh no at the furniture store I let em know it's garbage.

[@williamramirez5692]

Hey man love your vids do you think a 16 year old can’t start selling roofs ?

[@TheRoofStrategist]

Hey William, thanks for the kind words my dude. Yes - 100% you can get into roofing sales. If you present yourself well you certainly can. The beautiful thing about this industry is that age really isn't a factor. Of course you may encounter some people who question you - but that goes for EVERYONE. We all face some level of judgement from prospective customers. My best advice is to go give it a try :) Starting at 16 will give you a HUGE jumpstart!

[@JsantiagoRoofer]

Sell like a doc

[@TheRoofStrategist]

🙌 Amen!

[@kbbailey3354]

A doc that forces you drugs that make you sick n keep you sick?

[@kbbailey3354]

If you came to my door I'd be annoyed by you till kingdom come

[@electronicsandradio3945]

You seem to think people don't have the intelligence to get more than one quote.

[@Ottotron9]

I will tell you up front that I’m not making a commitment today. You can give you spiel and leave your card and I’ll research your company and see what my neighbors say about your work. This hard sell culture does not serve customers. It serves your income goals. I’m more likely to go with your company if you leave your card and say ‘give us a call if you want to move forward’ and leave. If you’re pushing for a sale on the spot it tells me you don’t think your product can stand any independent scrutiny. Hard selling is all about taking the real power away from the customer. It’s just taking advantage of them. It’s not cool at all.

[@peppylapeeeU]

The only redeeming quality I see in you is that you're a master of puppets of puppets! Let me explain as if you were a 10yr old. By that I mean with views, subscriptions, sales training seminars, etc you make money off those that try to make money off those that are in need of help. Let a salesman talk to me like a child, after I've stated I need to talk to my wife, by continuing to push as if I don't understand the reasons behind my decisions and that salesman will find himself in need of medical care! Of course not everyone will respond to a pushy condescending salesman like I would. Although when it comes to a person's family and the money they've earned together, a pushy salesman, trying to increase his closing rate, is rolling the dice by not picking up and moving on. You're teaching these boys how to play mind games with people that may be on the edge with a mountain of other problems weighing them down. Like you said, the biggest issue is trust and that comes from a sense of something missing. Taking blame for not answering all the questions they may have still gives off an aroma of something not being disclosed. I know it's very difficult to be completely open and honest when you know the money you'll be making will come from the money budgeted to complete the customers project but owning up to that and finding a way to explain how you will make up that loss with services that nobody else will offer, will go a long way in building trust. That is if you have anything to offer for chewing into their claim award that they've paid years to decades on. If you have nothing but fast talk to replace your slice of their pie, then maybe it's time to find another career.

[@josh8stagner]

What a loser 😂