Thank you so much for the information, Bery! I've been to Turkey four times as a tourist and would love to live there, maybe for a while, maybe for the whole life. Since last year I've been studying Turkish to really get involved in the culture. Salaries are not high as in some other countries but the quality of life is very good and the experience of living there is priceless. I'm a Brazilian who has already lived in Germany, have Spanish citizenship but the country that really captured my heart is Turkey. Greetings from Brazil!
@questmarq79014 жыл бұрын
Have you visited Greece? Its very close in culture (if not identical) and the economy is better with EU citizenship. If you buy properties worth 200.000€, you get instant citizenship.
@aliasgharkhoyee89114 жыл бұрын
Turkey is much better. Turkish is easier to learn (it uses similar alphabet as English), cost of living is lower, people are friendlier, there's more variety, and more growth in future (unlike Greece).
@paulkesse89473 жыл бұрын
@@aliasgharkhoyee8911 I agree with you... altough turkish leanguage seems to be a hell to learn!... another advantage is that they are not so dependant from EU like Greece... they are more free... if you see what I mean...
@PaulKalak3 жыл бұрын
@@questmarq7901 sorry buddy, been in Greece once, and can say for sure that these two countries are incomparable... you can see/do/experience soooo much more in Turkey than in Greece... and people in Turkey are much more warm and friendlier as well... so... Turkey for sure!
@BELOVEDThessaloniki1113 жыл бұрын
@@aliasgharkhoyee8911 Hahaha hilarious! Take a lira to buy Imamoglu's cheap loaf of bread but do it now because tomorrow it will cost even more!
@Bodrumbum3 жыл бұрын
During August of 2019 I travelled to Istanbul and Bodrum with my wife for 14 days total. I liked Istanbul, but absolutely fell in love with Bodrum. The people, culture, history and food left such an impression that I returned to Bodrum during October of 2020, by myself, for 21 days to study the town so that I can make a move and live there. Living in California is great but Bodrum is so much nicer. I am now in the process of getting everything ready to actually make the move. Can't wait! Thank you for this video and the information provided. çok teşekkür ederim
@cihanozel43443 жыл бұрын
Cennete hoşgeldin.
@930tube3 жыл бұрын
Thats awesome. If u dont mind sharing how u verified the agents u bought through and any useful property or agent links other than the government website.
@abeking3993 жыл бұрын
Keep us updated, I am also thinking of moving from California to Southern Turkey
@arzuhood22063 жыл бұрын
Did you move in there yet ?
@michaelhalton3 жыл бұрын
Thanks , very helpful . My son lives in Istanbul and really loves the place and the people
@TravelingSoloLogs4 жыл бұрын
Very insightful Bery! Great info for anyone visiting Turkey!
@ivancoronel12313 жыл бұрын
Hi Bery: I congratulate you for your videos and for all the work that you do to make and publish them, together with your husband. This is a valuable contribution to get to know Turkey and to help travelers who are going to visit that interesting and beautiful country. Carry on with enthusiasm and dedication. You are doing very well.
@evekosko43064 жыл бұрын
Thank you so much for this really well done video! I appreciate how open you were about your own costs and that you listed everything so transparent. This video is very very helpful! It’s gold! Thank you!!
@travellersoul59124 жыл бұрын
Only one frustrated dislike it. Amazing video! As always informative and easy to understand.
@BeryIstanbulTips4 жыл бұрын
Not all are happy 🤣🤷🏻♀️ They will always find a “reason” to dislike something, as far the video is useful for most of you I feel happy and successful 💪🏻
@sglasgowaz3 жыл бұрын
Depending on the channel, either a bot will dislike or it's simply someone saying not interested in the content that is in their main feed. KZbin needs to change that.
@gazlain26454 жыл бұрын
This is one of the best and most comprehensive video you were brutal honest with the explanation. I'll be there in September looking forward to see this country and meet new good people like you Stay blessed
@BeryIstanbulTips4 жыл бұрын
So glad you liked it! ❤️🤗
@diecarly4 жыл бұрын
wow, I am a “poor” American citizen living in New York / California for most of my life. After seeing this video and costs you listed, I am now convinced that I would be a very wealthy Turkish citizen if I convert my USD to TL 😂😭. Thankyou for the information! I have a new positive outlook on life. time to move and live like a king in Istanbul 💰😎💰📈
@BeryIstanbulTips4 жыл бұрын
Wow! But NY and CA are very expensive to live even in the USA living standards 😀 I love CA btw! If you are convinced that Turkey would be a great place to start over again, try it! Just make sure not to have any debts in your home country’s currency because then exchanging TL into USD to pay them will be a big pain 😬 But I don’t know, if you already own a house/flat there, rent it and that money you can have it monthly in USD to use here! Wowww that would be amazing! In my case, I’m also renting my home in Mexico and after paying my loan to the Mexican bank I still get good money to use here.
@sglasgowaz3 жыл бұрын
You would be rich here. I am amazed at how well you can live here for. I was born in California, most of my adult life in AZ which is cheaper, and I was stunned at the prices here. Not to mention the people and how nice some of them can be. And when I work, I make more than avg household income in the U.S. and CA or NY I would never live in due to the cost.
@robertpolansky44903 жыл бұрын
Keep your American citizin and get resident card .you do not have to lose your orginal citizen ship ...
@Andre.19663 жыл бұрын
You would enjoy every luxurious life in Turkey. I would suggest that you visit Turkey to get a "feel for it"... Travel a bit. Go south and see Fethiye, Antalya, Analya, Bodrum... you could live in a beautiful apartment overlooking the Aegean sea or the Mediterranean, and these places are even cheaper than Istanbul.
@areejjameel70173 жыл бұрын
@@sglasgowaz can you give me usa visa or sponsor me?
@Neil_C4 жыл бұрын
Informative...Well researched and delivered, Bery!
@BeryIstanbulTips4 жыл бұрын
Thank you Neil! 🇨🇦🇨🇦
@korobi8974 жыл бұрын
I am from Bangladesh. I love from Turkey. I love çagatay ulusoy
@BeryIstanbulTips4 жыл бұрын
Much love all the way to Bangladesh! 🇧🇩
@bananaman91953 жыл бұрын
I love Bangladesh and turkey they're both beautiful Nations 💕💕💕 from the US
@rahulgandhi3358 Жыл бұрын
Hey I hope you answer my questions ?? Is turkey really a safe country to move and work and start a new life as because I hear about civil unrest and all ? What about the constant earthquakes how’s it like ??? What is approx cost of living according to you experience ?? Really looking forward for answers
@madeinholland76304 жыл бұрын
Thank you for the valuable information ❤️❤️❤️❤️❤️
@BeryIstanbulTips4 жыл бұрын
My pleasure!
@kayyywild4 жыл бұрын
Very very informative! I would feel fully equipped knowing what to do after this video, thank you 👏
@BeryIstanbulTips4 жыл бұрын
Yayyy! Now you have a general idea of what things you must do when moving here 💪🏻
@sandyphatt1233 жыл бұрын
@@BeryIstanbulTips hi how is the job opportunities for medical doctors?
@BeryIstanbulTips4 жыл бұрын
UPDATE DECEMBER 2021: 1 USD was 7.5 lira when we recorded this video. Right now 1 USD is 13 lira. Prices for rents are doubled in Turkish Liras. When you consider in USD, it is almost the same price in USD. Hey guys! I Hope this general guide about living in Turkey helps you. This is a new video we have justmade about the Turkish residence permit *ikamet*, all you need to know and how to apply for it from the OFFICIAL WEBSITE is here: kzbin.info/www/bejne/rqqZgmNpbc2Nbrc Here i want to share the official websites that I mentioned in the video: OFFICIAL LINK FOR AN APPOINTMENT FOR THE RESIDENCE PERMIT: e-ikamet.goc.gov.tr/ DOCUMENTS NEEDED DEPENDING ON THE PURPOSE OF YOUR APPLICATION *FAMILY, STUDENT, TOURIST, ETC* e-ikamet.goc.gov.tr/Ikamet/IstenenBelgeler/IlkBasvuruIstenenBelgeDownload WHERE TO LOOK FOR FLATS FOR RENT: SAHIBINDEN: www.sahibinden.com/en/for-rent HURRIYETEMLAK: www.hurriyetemlak.com/kiralik These two website have apps available for IOS and Android devices.
@umehabiba84334 жыл бұрын
Can use my flat as accommodation for tourist ? Any instructions for it?
@منذريوسف-ث4ك3 жыл бұрын
hello. how to get monthly İstanbul card ?
@malikarrch3 жыл бұрын
Thanks for information 👍$500 to $700 a month not bad.soon I will visit Turkey and will invite you for lunch 😊🥣🍔🍳🍲🥙 hope you will accept my lunch offer.😊😊😊😊🇺🇸🇵🇰🇹🇷
@kel80264 жыл бұрын
Yeah, this info is pretty accurate, and the prices are all the same as I have faced here in Istanbul (Sisli) too. With the low currency it's a good time to buy/invest here (with foreign currency), but not so good for selling. If the currency goes back to where it was even a year or two ago (not to mention five years ago) then you'd make some good profit (or some significant gains with your salary in Turkish lira). The thing is, we don't know what will happen! But at the moment, foreign retirees here are at a big win.
@mmoney17122 жыл бұрын
this is a very good, thorough video! I appreciate it. I wanted to live in Turkey at one time, but I feel like there are too many people moving there now. I've been to Istanbul and absolutely loved it. Not sure I'd like to live there with so many people moving there now lol
@adrianadios50413 жыл бұрын
Thanks for the info Bery. I like to use Airbnb for 3-4 month stays as utility bills are included. Have a blessed day.
@sglasgowaz3 жыл бұрын
Took me months. Started in August and just got my card last month. I was going to do everything myself, but I went through a third party just to make my fiancee happy and less worried, which wasn't smart. My plan was to apply at the end of Sept since I moved here in July since you had 90 days on your visa and once you file, you are not here illegally. I just didn't know it would take so long.
@amybook28843 жыл бұрын
Istanbul a dream place,n I love Turkish series,plan 2 visit,your video is helpful n informative.👍
@mohammedhalai28083 жыл бұрын
Hi thanks for giving such good information hopefully it will help us during our stay.
@fhd5884 жыл бұрын
This is so helpful, thank you!
@BeryIstanbulTips4 жыл бұрын
Any time! 🤗
@Solotraveler20153 жыл бұрын
@@BeryIstanbulTips thanks very good information I’m thinking to move Istanbul from uk by the way what is your native language you speak very well English
@rafalmoravlog4 жыл бұрын
A lot of necessary information. I think it could be the most difficult to find job for me. Now I work as customer service specialist with Polish and English languages. I think can be more difficult find such of the job in Turkey. However I am not plan to moving but I wish to visit this country again and of course lovely Istanbul. All the best for you Bery. Greetings and thanks for this video 😍😊
@shahnazbashir94583 жыл бұрын
checked ur page out the first time. u hve really explained yr self really well.thnx for sharing all the information.
@anna_tarapygina3 жыл бұрын
that's really useful! Thank you for all the information
@MrBenildar3 жыл бұрын
Thank you for this video, I live in USA, and I'm guessing Turkey is very nice place for my retirement. 👍
@draganamitrovic46144 жыл бұрын
Very informative,thanks a lot.I would like to live in Istanbul for a while when I retire.Greetings from sunny Montenegro🙂
@BeryIstanbulTips4 жыл бұрын
You’re very welcomed here! Greeting to the beautiful Montenegro 🤗❤️
@stevesmith49012 жыл бұрын
Informative video. Appreciated.
@SKM-xo4kl3 жыл бұрын
Very informative indeed as I my myself planning to invest properties in Istanbul soon but before that I need to obtain residency permit.
@carmentrabajo10073 жыл бұрын
Thank you for the information is very clear
@kamrulhuda69764 жыл бұрын
Important information move to Turkey, my dream to go there.
@robertpolansky44903 жыл бұрын
go visit first then decide
@habibulmasud45764 жыл бұрын
Very important tips & advice, Bery. Thanks for your this very important video. It’s highly recommendable.
@BeryIstanbulTips4 жыл бұрын
Happy to know it was useful! Thanks for watching us! 🙏
@chasca233 жыл бұрын
New subscriber because you do an excellent job at explaining essential information. You are also very beautiful! The salary vs. cost of living for expats is great. The US and Canada are extremely expensive countries to live in and most people are drowning in debt. Nobody has health insurance in the US at their jobs, either.
@alfasali29103 жыл бұрын
Hi Bery..... Congratulations from India. Your videos are highly informative... Keep going ahead... Thrilled with Istanbul tips
@linaarafeh72803 жыл бұрын
You ROCK! Way to go girl!!
@nancydsouza10943 жыл бұрын
Interesting tips and Information (bilgi).. Useful for those who r interested in settling at Turkey. Please do little information on Izmir particularly Cesme area and jobs around those place for English speaking expats.🙏 Turkey is a very beautiful country. I have seen coastal Izmir through many dizis that I watched.
@followingmyfootstepssuntea63924 жыл бұрын
Thank you so much 🥰 very informative I wish to see you in Istanbul soon🤗 God bless you 🙏
@BeryIstanbulTips4 жыл бұрын
Thanks for watching!
@AhmedalHijazi3 жыл бұрын
Professionally made video & super helpful
@yasmeenmah98103 жыл бұрын
Thank you bery for this video, however if you have a chance to do a presentation about (US citizens planning to retire in turkey). Some tricks & tips about collecting the money there (ATMs, Banks...) also if you can recommend good places for american expats that would be very helpful. Thanks a lot
@jahangirakbar45243 жыл бұрын
Istanbul is such a beautiful City. Love from Pakistan 😍🇵🇰🇹🇷
@inaaranur16113 жыл бұрын
Excellent information 💕 Muchas gracias Subscribed
@uzmamajid96114 жыл бұрын
Your videos are always informative ❤️❤️
@BeryIstanbulTips4 жыл бұрын
Glad you like them!
@kadiryousaf87383 жыл бұрын
All my questions answered in one video Thanks
@ChristinaTittu3 жыл бұрын
Very well said ❤️👍
@ishtiaqueahmed84504 жыл бұрын
Thanks for the providing the basic information
@BeryIstanbulTips4 жыл бұрын
Any time! Thanks for watching 😀
@Nkkn4044 жыл бұрын
Full of information ℹ️
@BeryIstanbulTips4 жыл бұрын
Thank you!
@TravAlligator3 жыл бұрын
@@BeryIstanbulTips Great video! How is the current real estate? Can one survive in Istanbul with rental income if purchased a flat in areas such as Kadikoy, Atasehir, Kartal, or Beylikduzu? How much rent can be expected from a 1+1 or 2+1 in these areas and is there demand post covid?
@mohabdul13 жыл бұрын
Great information. Thanks for sharing.
@beqalanchava47192 жыл бұрын
Very helpfull video! Thanks
@rajabhaduri20204 жыл бұрын
Hi Bery how are you doing,we are freezing and cold in Boston and living with travel restrictions........your information is very helpful and looking forward to visit Turkey sometimes this year.....take care.
@fatmirenezirimustafi42143 жыл бұрын
Thank you Bery, you are very good 💐
@helenfaderani91163 жыл бұрын
Thank you very useful information
@yolakin82103 жыл бұрын
This is very informative, thanks.
@yawar208211 ай бұрын
Great video, Please do a new video, as I am sure a lot has changed in last 3 years :)
@aviadler.3 жыл бұрын
Thank you so much, I really appreciate your video it has given me scope on the matter.
@streetfoodtravel46104 жыл бұрын
Enjoyed UR VIDEOS Thanks for sharing it with us, as always we enjoyed watching, hope your all keeping well & having a nice day 👍🤩
@MuhammadAwais-eh3gd4 жыл бұрын
Was waiting for this informative video eagerly 👍👍👍
@BeryIstanbulTips4 жыл бұрын
Finally is here! I hope it was useful for you 🙏
@MuhammadAwais-eh3gd4 жыл бұрын
@@BeryIstanbulTips it was really verrrryyyy useful hope will be more videooosss like that Specially in today's video i like where to stay if ever we move to Turkey n where to process the TRC
@asridj19564 жыл бұрын
your vlog always informative. i love it 🤗
@BeryIstanbulTips4 жыл бұрын
Glad you enjoy it!
@jamessmyths3 жыл бұрын
Great Information! Thumbs up Bery You got my Sub!
@salwachowdhury40293 жыл бұрын
Was very helpful berry thank you so much
@hectormiranda5654 жыл бұрын
Very informative an outstanding presentation. Gracias!
@hamzamalik-jp8tm4 жыл бұрын
Very good information
@BeryIstanbulTips4 жыл бұрын
Thanks for watching us!
@hamzamalik-jp8tm4 жыл бұрын
Can I get your email
@ЮлияХоменко-ж1р4 жыл бұрын
Прекрасний Стамбул 🇹🇷😍🙏 Дякую за відео 🙋💞🇺🇦🌷🌷🌷
@harisqazi24853 жыл бұрын
thanks for the tips
@alexhenderson83563 жыл бұрын
You did a good job explaining. Good video. You're a beautiful woman. Good luck to you! I love Turkish TV series! Lol
@sohailkizilbash26423 жыл бұрын
Excellent video. Please give some information about medical facilities specially for elderly people.
@thebroughamshow69852 жыл бұрын
Was born in Istanbul 1971 selling my paid off home in suburban Beaconsfield moving to TURKIYE NEXT YEAR 🇹🇷🦃🥁
@totallychillgirl80724 жыл бұрын
My husband is Turkish. How long would it take for me to become a citizen? I’m from the USA.
@930tube3 жыл бұрын
You can see it on the Turkish citizenship website . For regular folks it takes 5 yrs or 250k so for u must be way simpler and faster
@cemasti45243 жыл бұрын
@@930tube 25 yrs ago or so if u marry a Turkish citizen you get ur citizenship on the spot But once Turkey became known and flooded I don't know what the law is nowadays. I m out of Turkey 38 yrs
@TheOrionOracle4 жыл бұрын
Many thanks for this really informative video. Can you please also advise if there is a Turkish Government website, where we can check if a particular estate agent is registered or not?
@BeryIstanbulTips4 жыл бұрын
Glad to know it was useful! Let me check for it
@TheOrionOracle4 жыл бұрын
@@BeryIstanbulTips Yes, please kindly keep us posted, as we are seriously exploring a move to Turkey. And, once again thanks for all the information supplied to date through your channel.
@lula3833 жыл бұрын
I speak three languages and I am interpreter , working health tourism do I have to speak Turkish in order to interpreter .I love your channel. Thank you
@yasersabt81944 жыл бұрын
Great video. Very informative! I am thinking of buying a flat in Istanbul since I am now retired and would like to spend more time in Turkey. Can you please shed some light on prices (in general terms) in Istanbul? Location/area is important since I will be using mostly public transportation for getting around the city. Teşükkür ederim
@NickMadinahStories3 жыл бұрын
Thanks for the information though am late here
@dvillafane64773 жыл бұрын
Great video 😌
@BodrumDrone4 жыл бұрын
Greetings From Bodrum Turkey
@eigobike39293 жыл бұрын
Your video is excellent.
@BeryIstanbulTips3 жыл бұрын
Thank you!😊
@lencrites70443 жыл бұрын
Excellent video!
@umehabiba84334 жыл бұрын
Very informative , Good job 👍
@BeryIstanbulTips4 жыл бұрын
Thank you!
@hafizshah22193 жыл бұрын
Bery!we love your info. From Pak.
@Nargonians4 жыл бұрын
Thanks for your hard work
@BeryIstanbulTips4 жыл бұрын
My pleasure!
@MalikAli-nl1ji3 жыл бұрын
Good information
@maripazdelarosa25044 жыл бұрын
Muchísimas gracias por vuestros vídeo!!! Muy interesante!!!
@BeryIstanbulTips4 жыл бұрын
Un placer para mi poder compartir todo esto con ustedes ❤️
@wearyjam2 жыл бұрын
We have some new friends who live in turkey. We're learning about the culture. The residency permits, are they for everyone even permanent and natural born residents? You noted needing a rental agreement. Does everyone rent? Does anyone own their property?
@eva2510252 жыл бұрын
great video
@Vigi3.4 жыл бұрын
Realmente me gustó mucho tu video, muy informativo 👏🏻👏🏻
@nazifachowdhury62902 жыл бұрын
Thank you for this! Is it possible to get by without knowing Turkish?
@safa.abouradi3 жыл бұрын
Very informative video Thankyou xx
@HRuiz-kt5ui3 жыл бұрын
Thank you or the information and the time you put into making the video. I am wondering if you could shed light on if it is really difficult for expats to obtain jobs outside of teaching? I read on a website that foreigners are seldom hired and was wondering if this is really true. If so, it may take longer for us to immigrate because we will need to be employed before arriving.
@joeh.53724 жыл бұрын
Very informative video, thank you for taking the time. I noticed you did not touch base on health care and health insurance.
@cemasti45243 жыл бұрын
It is good.. Don't worry
@anibabaig49323 жыл бұрын
Hello berry. Does turkish language is compulsory before moving to turkey. And from where we can learn this?
@navidghods35782 жыл бұрын
Hi, thanks a bunch for the lovely video! By any chance, do you happen to know how I can become a certified tour guide in Turkey as an Iranian expat?
@bilalnaseer5662 жыл бұрын
Can you please update on this video, the prices are almost one year old. Thanks in advance
@helloFN683 жыл бұрын
best video!
@arela10303 жыл бұрын
Hello Bery you’re so nice I really loved the way explained.excellent tips . Next I’m planning to visit,what a beautiful gorgeous country.God bless and peace grace you dear always.Hoping to see you someday.💙🦋💙🙏🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷⭐️⭐️⭐️⭐️⭐️⭐️
@i9imbig3 жыл бұрын
Hi ,it was great to watch and getting basic information moving to turkey. My question: what is the best possible way to avoid inflation impact ,how much would need to i vest getting 25k tl in month keeping in mind 3 school going kids and own property
@OMRT88884 жыл бұрын
Great information, thank you so much. One question on the rental agreement for the tourist residence permit. Does it need to be for the whole time you plan to be there or can it be for the time of the tourist visa in case you don't get approved?
@qanyewest35354 жыл бұрын
Best video available on this topic. Is it possible for expats to start a business in Turkey?
@BeryIstanbulTips4 жыл бұрын
Thank you for watching! Yes! Is possible doing that, is a special process for that purpose but it is possible, many also have opened businesses here :) I don’t know the process but I know it can be done 🤗
@WISERandHAPPIER3 жыл бұрын
How hard is it to get citizenship in Turkey? How long do you need to to stay in the country per year if you get residency? How many years need to hold residency visa? Langiage requirements? Dual citizenship allowed? Will 2.5k usd per month enough for a family of 4 to live off in Turkey? No intention to work ever again.
@930tube3 жыл бұрын
2.5k would make u live like an emperor there. U only need 250 USD per month to live. Then u could increase or decrease it based on whether u own ur place or paying rent and what kind of outside expenses u do.
@930tube3 жыл бұрын
U can get instant citizenship in a month if u buy 250k property and after 5-8 years if u live there without buying 250k
@propertytrader63664 жыл бұрын
The phone registeration in extended to 365 days yesterday, Now the mobile phones can be used until 1 year,
@BeryIstanbulTips4 жыл бұрын
Actually what has been reported is that now “due to the pandemic”, the payment can be now done within 365 days BUT the IMEI will be locked still within 120 days. Apparently and because many borders are still closed and people cannot leave the country to other destinations to unlock it again and get a new stamp on their passport once they come back to Turkey and do the registration thing, now they allowed 365 days and there is no need of leaving the country during that time just to get a new stamp. Conclusion: the phone will be locked within 120 days BUT instead of doing the process and the payment during that time, now they are allow to do it in 365 days.
@marisagarraway34973 жыл бұрын
Thank you so much for the information! You mentioned that we will have to fill out a declaration form ( for obtaining residency) to show that we have enough income to live in Turkey. Will they ask us to show bank records? If so, can you give an idea of how much money will we be required to have in our account? For myself, I intend to go there with 3 young children, ages 12 and under.. Thank you for any info you are able to offer me.
@sophiasaraj24682 жыл бұрын
Hi Marisa, have you made the move yet? I'm also considering it. I'll check out their immigration website and let you know if I find any info regarding that. All the very best
@fathinsayeeda54152 жыл бұрын
All the best guys,, be careful Me and my hubby are planning to move in turkey
@robertlark67173 жыл бұрын
Subbed 🙏
@bluebath72724 жыл бұрын
Helpful info. I've a question. If i buy a new cell phone from Turkcell along with monthly user package & return to my home country & keep settling the bills through internet banking. Do U think my Turkcell number going to be Active & Valid throughout the year ?
@FerhatYASAR3 жыл бұрын
Yes you can keep phone number active if you continue to pay it. If you use mounthly bill agreement you can define your credit card to auto pay from company page. If you use cash loading credits max once in each 3 months you have to load money to your account to keep active your phone.