Undercover Boss Canada: Mandarin Restaurants (Full Episode)

All-You-Can-Enjoy Mandarin nostalgia! Back in 2013, Mandarin Restaurants had the honour of being featured on Undercover Boss Canada. #BTS so true, our employees believed they were being filmed for a documentary on industry training. Upon the Show finale, these great Staff uncovered their own new talents for Reality TV.
Undercover Boss Canada Episode Description: Competition is cutthroat in Canada's $23 billion restaurant industry. Tina Chiu, the Chief Operating Office of Mandarin Restaurants, is worried that the expansion of her giant all-you-can-eat Chinese buffet chain is at risk, and is prepared to radically change her appearance, to check out what's really happening in her restaurants.

[@jocelynignacio5176]

Watching this CEO /COO doing undercover is really amazing. She appreciates how hard it is to be an employee. She is so generous to share her blessings to those deserve employees. She has a heart of gold. Mandarin is a great restaurant. I go to Mandarin West Hunt Club or Kanata with my families and friends at least once a week and on special occasions. I wish one of these days, i will have the opportunity to meet with this beautiful and respectable CEO. Keep it up Mandarin.

[@mohammedali808]

Too short to turn the pot properly. LOL.

[@MaltronUFO]

That's probably the best undercover boss show or episode I've ever seen. I thought this lady did a great job. That company has a great reputation and for good reason.

[@spring802007]

it's so nice to watch the smiling faces of employees struggling to make ends meet! There are people with so many problems, yet managing to work their asses off with a smile is incredible to me!

[@marckanatkin7196]

I have been to Mandarin on and off my whole life. Honestly the best thing is it’s consistency and cleanliness. Comfortable place to be with kids. Props to this mainstay restaurant

[@luciabianca2963]

This was a wonderful video! She made her employees' dreams come true. I dont think there is a company that would ever do that. I have always seen Mandarin Restaurants impeccably clean and organized! Congratulations ❤️

[@2LT-c8q]

There are many companies that make their employees' dreams come true, my company made my dream came true and beyond (about 100 times more, no joke).

[@ABC-MightyJ]

​@@2LT-c8q ,恭喜您，讚啦👍👍👍🏆🏆🏆🙏🏻

[@josefckngai6114]

@@2LT-c8q may I know what your dream was?

[@2LT-c8q]

@@josefckngai6114 I wanted to have a house, I own three, Corvette always been my dream and guess what 🙂

[@HairWeen]

❤That was wonderful, I loved it❤ ❤Looks really delicious, I would like to taste it all even raw without cooking❤ ❤تبدو لذيذة حقًا ، أود أن أتناولها كلها حتى نيئة بدون طبخ❤ ❤美味しそうで、全部生で食べたいです❤

[@johnwet5798]

Tara is very impressive, though her life is tough but she always optimistic and helpful. Glad with her to get her dream in Japan.

[@philipandrew1054]

Well done to the Chiu family. Awesome owners

[@mizzormakk7986]

Abby de Jesus would do a better job

[@desdicadoric]

Peter is such a great employee. Who wouldn’t want him in their company. Feel so bad for Tara, what a great girl. God bless her.

[@hlewis5217]

I'm SO invested and moved to tears by these really amazing employees! They are such a gem. Bless their souls and Mandarin ❤

[@lifewithcctran4414]

I enjoyed this episode so much. You can genuinely see these people cared about their jobs. I'm glad they got rewarded.

[@dennisyates1762]

Loved the way she casually & quietly says, "fire" when the wok burst into flames. No yelling or stress. Keep it up.❤

[@longochu8588]

I love how thoughtful of the prizes are, especially on Tara’s trip to japan, to witness a different hosting culture that is often considered among the best.

[@huunguyen5526]

Thats a great way to retain hard working and talented employee. She is great COO. Love her generosity. It goes a long way.

[@E-Mek]

Business cannot be successful without hard working dedicated employees. Happy to see Manderin recognized & rewarded their employees. ❤

[@RebuttalRecords]

Finally, we have an Undercover Boss corporation that didn't cheap-out when it came to employee recognition.

[@judithlago6863]

I love you Tina Chiu ! thank you for being so generous and appreciative to ur staffs! God will surely bless you and the Mandarin Restaurant!

[@RebelsBestFriend]

This is a surprise because so many Asian restaurants (all Asian restaurants) I've gone to they don't really care about the customer. This is a beautiful woman who really cared. Did me a lot of good to see this.

[@venkateshkattela5330]

Wow!!! What a great job done by undercover boss. Look at the true emotions of employees when they are appreciated by the management and taken care of with small gestures. In fact, all businesses must follow this best practice. Just loved it. 🎉😊🎉

[@seagull200]

I wish US companies also had these kind of undercover boss! Love these kind of videos! So motivated! Thanks for sharing!

[@josefadivino4629]

I miss my mandarin. Love the food. I'll go when I come back home. Thanks for taking care of your staff. You made life easy for everybody working

[@v22u]

A wonderful, generous boss and great employees.😊 I will definitely visit this restaurant when I am in Canada.

[@michaelfreeman7639]

Customer Service is easy to talk about, but it takes dedication, true listening and communication that acknowledges understanding of what is being communicated from the top down as well as from the bottom up! Awesome Job Mandarin. . . Truly Awesome! Michael Freeman Elizabethtown KY USA

[@ghebesh]

Undercover Boss Canada wow....I'm very humble and emotional by the outcome.

[@liamwilliams6088]

This has to be in the top 5 Undercover shows I've ever seen..thank you so much for sharing, Mandarin Restaurant..so impressed I subscribed to your channel today..hello from Brisbane, Australia

[@lshaps46]

Love this family, especially the daughter with a big heart.

[@Tom-ob8yb]

Tina seems very caring and generous. The problem with the Mandarin is the price for regular working people. A more reasonable price and your volume would more than cover the lower price. Namaste🙏

[@bronsonperich9430]

They make a dollar per lunch customer - not much wriggle room.

[@Tom-ob8yb]

@@bronsonperich9430 Do you not think looking at there head office, overall clothing, and amount of management that it might be more?

[@bronsonperich9430]

@@Tom-ob8yb so you’re accusing them of lying?

[@Tom-ob8yb]

@@bronsonperich9430 I believe what i see, not always what is said. You?

[@wapaki]

God bless you for the heart for giving your employees a surprise in their life... you really have a big heart.... God bless you and your restaurant

[@nafzak100]

All the employees featured in this episode are gems.

[@thatchicksavage3165]

We've definitely got to try Mandarin Restaurant whenever we see one! Thank you for taking care of your employees🙏😊💜

[@juneong888]

Congratulations on the brilliance and excellence in what you do. Mandarin surely makes a pleasurable gathering and dining experience for family and friends.

[@debbieherrera1605]

My only problem with this show is that there are tons of hard working people in every company and only a very few employees are rewarded for that.

[@AdamBechtol]

Mmmmmm

[@jimboyfederigan6598]

Exactly thats commercialism And showmanship thats all for the rating

[@teresitaramos6177]

I agree, very few are rewarded !

[@ThePeacePlant]

It's all for looks on camera. They pick a few camera worthy employees and do it all for the Instagram, just kidding, they do it all for the TV

[@sandrawestley4193]

@@teresitaramos6177they get paid, that’s what they work for.

[@belladonna131]

The food service industry is so difficult and it takes a lot of hard work and dedication to keep a business thriving. I was overwhelmed to learn that the profits were only $1.00 -$3.00 per person/per table. That's a very lean overhead and practically no room for waste/rotting veggies or late deliveries of supplies. Plus, how are the employees paid and bonuses given out with such a slim profit? This must be a very finely run "machine" so to speak. All of the employees are happy and enjoy their positions. They wouldn't stay there for years or have aspirations to become management in the company. I was wholly impressed by Mandarin Restaurant. All of the chain have unity. You know where you are and what you are getting when you pull into the parking lot. All of the staff are wearing the signature tropical uniforms, so you know who is an employee should you need assistance and all of the restaurants are clean and the employees are friendly and approachable. Very nicely managed. There is quality control in the foods that are presented at the buffet and the buffets are kept clean, no cross contamination and the temperature is checked to be kept within food safety guidelines which is extremely important. I'm happy that Ms. Chiu was chosen to go under cover to check on the progress of the family's restaurants. It's important to know what is going on at ground level. Kudos to the Cosmetologist who transformed Ms. Chiu. Her own daughter didn't recognize her and made her burst into tears. Poor little girl. She was terrified that a stranger asked her for a hug, a stranger with brassy hair color! 😂. Table number A2 at location number two... the lady who was seated STARED AT JENNY WHEN JENNY TURNED AND HEADED BACK TO TO THE SEATING HEADQUARTERS FOR THE STAFF. I wondered if it was the brassy hair color that caught her attention.😅. This was a fantastic episode and the MANDARIN RESTAURANT was extremely generous to the employees that trained Jenny. So nice to see. ❤❤❤

[@charleswebster2550]

Such a nice review. I also saw the woman starring. I may be wrong but to me she appeared offended that "Jenny" left, like a look of "Wait a darn minute! I want to order a drink! So glad "Jenny" did not see that. This was such a lovely video of people with big hearts, strong values and dedication. Heart warming in all areas. Thank you all for your goodness. 🙏

[@waynekarnold]

I watch this show because i know there are still good people in the world god bless you all It gives me hope

[@palesabahetane2183]

Thank you so much Chiu family for caring for your employees,God bless you♥♥♥♥♥🧡🧡🧡you treat staff like your own family.

[@BurrShotHam711Jenna]

i've been to the Mandarin in Windsor, Ontario and it's fantastic!

[@sabrinathompson9605]

This is the best episode of undercover boss. So generous with acknowledging your employees hard work and giving compensation to them. You are a awesome CEO❤

[@pedromacias4075]

Great experiencem i was making tears. thank you. San Diego Ca.

[@tonytoonstours]

I've watched so many of these and I would say about 80% of employees have a very sad story. It's almost like they check out staff before hand. And not forgetting the token bad apple

[@capricorn3113]

I was literally crying at the ending part. Your generosity and kindness will be a blessing to the Manderin Restaurant.. I love this video.❤❤❤

[@angelaame6148]

Absolutely!! The employees first and foremost! They run these restaurants, they make them successful... Then loyal customer's and new one's that become loyal lifetime customer's.... Awesome episode...

[@josephcuriale2293]

I don't usually comment, but this was such a beautiful way to spend one hour. I laughed (especially the candor of the Chinese chef), and I cried a lot at the end. What a beautiful service to humanity you did on many levels. And you helped restore a bit of my faith in people, which has been long gone. Thank you. Wishing you many blessings.

[@CookieFridays]

Loved the ending, especially how happy she was to go to Japan ☺️

[@maribelishooked4378]

So many awesome employees. They are blessed and definitely need to take care of them ❤

[@woodbark1008]

I have been to Mandarin many times and have always been amazed at their efficiency and quality of their total product. I have always wondered how they are able to handle such high volume of customers and still maintain their high standard - I must add that I have never been disappointed and now I know why - This documentary has shown me everything I always wondered about Mandarin - After watching this - - - I will very likely be going to Mandarin more often - "Big Thumbs Up" to Tina for this great revealing feature !!

[@Rebeccaln61]

❤❤❤ this show always makes me cry at the end. I just love it when people who do good do others. appreciating their hard work and their passion. God bless.

[@AGM-ts5bb]

VERY good employees.

[@lucylightshinebright8996]

the last part of the video made me cry, love this episode

[@kevinworley1254]

Awesome video. Great seeing management taking a hands on approach to experience every day in the business & employee s work attitudes / needs to make a business thrive.

[@RobinEurope]

She is wonderful boss, care a lot of her staff. Well done Jenny.

[@alvarez0223]

Lol! “It’s like crap” good chef!👏🏽

[@Sophtine]

Bandaids used in kitchens should be brightly coloured! That way if one gets lost, you'll notice easily.

[@tytemind7850]

This show was so inspiring & the end made me tear up with happiness

[@cc-uy5ci]

Incredible film. I haven’t visit our mandarin for a while and will bring my family there again. Appreciated!

[@abdulkhaliq7416]

WOW, What a nice video. I always go to Mandarin for Brunch. Their foods are very delicious and there are lots of varieties. Now I can realize how many people are involved and how they prepare the food. Credit goes to the owner too for how he is running this business very efficiently. I wanted to give a proposal to the management that they should also have a portion of HALAL foods for Muslims. TINA BRAVO FOR TAKING THIS STEPS.

[@massari4u]

As others said, I always loved the food and the service, I am from Toronto Canada. I didn't know this is family owned chain restaurant! wow well done. They know what they are doing, to be honest their food may not be healthiest but it's delicous. Definitly a treat every time I go there.

[@rudolphsolis14]

it feels good when someone appreciates your work

[@janegendreau6595]

What an amazing episode! I salute the Chiu family, especially Tina & their acknowledgement of the hard work their employees do to bring success to Mandarin restaurants in Canada!! 🇺🇸

[@aidacomidap5608]

Wow U love this boss and hope all the boss are this kind praise The Lord.

[@zeeshandogar9406]

Mandarin has always been a great place, the decor and great atmosphere never gets old.

[@CartierLee]

Great job Tina! Best way to find out what's happening in the front line when you are behind a desk with keyboard and reports. Great investment for your deserving employees. Investing on your existing employees is the best investment you can make in any business. Next time though Tina, when you gift a trip to your employees. Please consider making it all expense paid. They might not have as much resource as you to do anything once they get there!

[@Amtcboy]

I think I heard her say all expenses paid 3 times.

[@ethics3]

Its because of ungrateful entitled people like you that others don't want to do nice things for others

[@verbratimeditz]

I love the mandarin. I was born in 1969, once a week my family would go to the mandarin ( the first one was in Brampton where I grew up). We were there for the opening and James was always there. It was almost like cheers 😀

[@Ulbre]

This is the first Canadian undercover boss I have watched. Every other countries version always has at least one horrible employee....but no, not in Canada, Canadians are just too nice :)

[@happycook6737]

Um, no. Not all Canadians are nice but many are

[@ethics3]

There really are not too many nice Canadians and what you do see is very superficial. I am Canadian and have motorcycled all over Canada and America. Its been my experience that Americans ( in the heartland) are much more caring , helpful and genuine than Canadians ANY day of the week. If you want to see how Canadians really are spend a few days in Ottawa or the surrounding small towns with an attractive Asian woman as your partner. Canadians , especially Canadian women HATE seeing a white man with an attractive Asian woman. My wife of 12 years is from Thailand and have experienced " negative" experiences time and time again. One time a young French Canadian woman refused to serve us in Gatineau at a Thai restaurant of all places. He have even been attacked by an angry racist woman customer in a chinese restaurant in Renfrew Ont. The local police refused to charge the local woman . One more year and we will kiss Canada good bye and leave to retire in Thailand. BTW.. Mandarin east and west end locations in Ottawa ALWAYS have treated us very nicely . My wife and I really enjoy going there . All the employees are first rate

[@Ulbre]

@@ethics3 I was only being sarcastic! BTW, I first visited Thailand in 1983, Married a Thai in 2002, moved to Thailand 2006 :)

[@mohammedali808]

It is in giving that you receive. So recognizing and appreciating the efforts and dedication of the workers and rewarding them will make them extra great workers.

[@leilahonor4569]

Omg this undercover boss is an amazing human being Allot of respect foe her❤❤❤❤❤❤❤❤❤❤❤❤

[@Vickerz456]

Wow all these employees go above and beyond ❤ The employers are just the same. Amazing. Think this is the best episode ive ever watched

[@takyongwong3582]

Thank you ma'am Boss taken care forthe staff God bless u an family

[@chunliyu6815]

Very impressed with the culture!

[@fleurcanada2704]

I had my birthday there in Oct. 2024. luv it...❤

[@geraldinegonsalves121]

Excellent and so emotional 🙏

[@danangel4547]

What a CEO SHE IS...loved it.❤😊 Those restaurants staffs they reallg deserved it.❤

[@SundaysChild1966]

awww .. what a lovely video! I have always enjoyed the Mandarin, going waaaay back to the 90's on Woodbine Ave. in Markham, we used to go very often, very .. very often. lol I remember standing in line one July 1st for a free dinner. Oh, it was for more than just the meal, it was a blast talking and hanging out with customers in line and the staff was really pumped up. The Mandarin was always my restaurant of choice for any special celebrations. Thank you for all your hard work and Bless ..

[@waynem7186]

This is such an awesome Canadian success story. Mandarin franchise rules and it's a staple of Canadian cuisine.

[@hawkeye147]

One of the best episode... Bos Lady actually is a very nice person Best of everything for "Mandarin"

[@nazlenebaksh6092]

I'm so impressed with the outcome of this project. I was at Mandarins a few months ago in the Oshawa location. I was very disappointed with the service and the costs of the buffet. 3 adults and 2 children. It cost $225.00. I was one of the adults. I DON'T belong in a buffet restaurant. I barely eat. I went because I took my relatives who were visiting from NYC.

[@nidveltheer8667]

How incredible to recognize the hard work with hope and dedication done by employees, or rather, COLLABORATORS. And if indeed the most important VALUE that a company can have, "ARE ITS EMPLOYEES" May the MANDARIN Restaurants continue to be very successful. This is an AWESOME video, that all companies should watch, if they want to succeed.

[@hismajestyericcartmanthese5755]

Its time that she went undercover at City Wok in South Park

[@askGodWhatIsTheTruth]

Incredible! Thank you Madam for all of these people you made happy. Beautiful heart. ❤❤❤❤❤❤❤❤❤ a woman with a big heart. A human being we all need next us and need to be!

[@lamedada]

That server should be a manager someday for his hustle and the bright face of Mandarin. Just his energy alone would make me feel so welcomed.

[@Torontolaw]

What an inspirational family!!! I always enjoyed coming to eat there especially on my birthday!!!! ❤😂

[@musgrave6886]

you go to such a place not only for the food but also the experience.

[@luyandacwane5540]

This video is for all employers to watch...Big up Mandarin!!

[@dunkodownunder]

Brings back memories working in a chinese restaurant. She did well and a pencil pusher.

[@thespartan8476]

Imagine if all employees treated their customers like this. It's sad that this guys daughter runs all these Mandarin Restaurants and she can't even work in any properly. And her father expected her to make the necessary changes to the Restaurant if needed.🙄🙄🙄🙄🙄 This is one of the Best Undercover Boss video's I've ever seen. Original Mediterranean Greek Cuisine Cooking is the best in Europe. Gordon actually got laughed out of Greek Restaurants. When Ramsay tells Greeks his a Celebrity chef everyone laughs at him.

[@williamboo9017]

I wish we had these in America!

[@alvarez0223]

Loved the ending of this video! 🥰🥰

[@takyongwong3582]

Thank you lowpan. Bose u take care for staff

[@roxyroxieroxann]

This was refreshing to watch. I never thought of mandarin as a corporation

[@Hamptonacres1]

Very heartwarming.

[@jennifercolantes4179]

Wooowwww!!!! Amazing and Great Boss, amazing and Great employees + A Great Place to Work... This is a great / fabulous, so much to learn :)

[@HLarsen0697]

Thank you so much for this wonderful video... it warm my heart.

[@Ghost_Ninja60]

I really enjoy seeing bosses work in their business's, and finding out how hard employee's work and how difficulty some job's are without the right tools and equipment, some jobs are not about the equipment or tools, mostly it's the employee who makes the business work like a well oiled machine and brings the customers to keep coming back.

[@tokenmaster2940]

Uum wheres the blue plaster for a cut my school taught me that you need to use a BLUE PLASTER not a normal one jkjk I love this

[@mytwocents7773]

Very classy Mandarin

[@LUCASKIYOSHIKISHIMA]

she really knows how to reward. not only cash, but in a real meaning to them.

[@SandraNelson063]

I love Mandarin. The food is always top notch, and the service is great. I also love the big aquariums. I have never been pressured to buy drinks. My housemate and I usually buy two strawberry daiquiris.

[@carteja]

I have tried multiple Chinese restaurants since I’ve been in Toronto..the best tasting Chinese food so far. One thing they need to work on is their web presence it’s horrible!

[@LouisCo-yu4td]

Watching this episode made me hungry ❤

[@eudo1898]

This is beautiful. Happy for everyone selected.

[@seawitchpirates9871]

As soon as Magetta came on, I loved her.

[@deniseboothgodchickunivers1385]

AMAZING experience 👏🏽👏🏽👏🏽👏🏽 well DESERVED

[@ballroomdanzer]

She is a wonderful and amazing Boss!