Undercover Boss Canada: Mandarin Restaurants (Full Episode)

[@brucebarthorpe3362]

😊 I came from South Africa in 2002. I live in Ontario, Canada--a beautiful country! My favourite restaurant is MANDARIN. Excellent value, huge variety of choices, efficient friendly service, comfortable decor and seating. I tecommemd Mandsrin!

[@iamabitterperson]

I met Tara yesterday. She is the best host I ever seen. I work in the industry so I know so many hosts but clearly no one is like Tara.

[@FactStorm]

She is a true hostess, not just by vocation: it's the default for her to be welcoming and loving towards everyone.

[@michaelman9358]

Shes still a Hostess? This show is 10 yrs old.

[@wyn2647]

@@michaelman9358she must be getting paid really good if she’s still working for Mandarin 💰

[@W諭]

If you go again could you also pass a msg to her that she such a lovely girl from Sydney please❤ thank you

[@myopinion6092]

ya right..eat that bs..

[@mazza7419]

As a great big fan of Undercover Boss both Canada and US, this boss is by far the absolute most generous and appreciative boss of all undercover bosses. Tina Chiu may God bless you and your family. Your and an parents have done a superior job in raising such an empathetic, caring, generous and intelligent lady.

[@spring802007]

it's so nice to watch the smiling faces of employees struggling to make ends meet! There are people with so many problems, yet managing to work their asses off with a smile is incredible to me!

[@stevejang6584]

Being a owner of steakhouse out of nowhere, this video made me teary and I learned a lot, 🙏 Thank you.

[@myopinion6092]

hahahaha

[@HighLander-mp6vh]

So undercover with all the invisible cameramen, mic guy with his 12 foot tall mic 🎤, the producer, the light guy, the make up artist, the local manager, the safety guy all following one person suddenly. WoW. No one will sustain a thing!! Everyone will carry on doing the things they do everyday.

[@RobertClaeson]

@@HighLander-mp6vh See from the beginning. Staff were told she was in a reality TV show trying out different jobs.

[@vmartin2409]

I'm bawling

[@elyachumi4210]

I normally don't cry watching Undercover but this episode is one of the best and most amazing show and even made me cry. More love!

[@dennisyates1762]

Loved the way she casually & quietly says, "fire" when the wok burst into flames. No yelling or stress. Keep it up.❤

[@jocelynignacio5176]

Watching this CEO /COO doing undercover is really amazing. She appreciates how hard it is to be an employee. She is so generous to share her blessings to those deserve employees. She has a heart of gold. Mandarin is a great restaurant. I go to Mandarin West Hunt Club or Kanata with my families and friends at least once a week and on special occasions. I wish one of these days, i will have the opportunity to meet with this beautiful and respectable CEO. Keep it up Mandarin.

[@mohammedali808]

Too short to turn the pot properly. LOL.

[@JustMeeee2]

I loved this undercover video! Made me cry and more appreciative than I already am! Thank you Tina!!

[@chucknite55]

My allergies seemed to have kicked in or maybe it was an emotional response.

[@Taylorkaraoke]

Tara is the kind of human being that restores your hope in humanity the second you meet her.

[@palawanish830]

It’s heartwarming to watch this kind reality vlog. It’s true, your workers are your most valuable asset.

[@auroranarvasa2379]

Wow ! What a great generous CEO. Giving recognition and personal bonuses to her deserving hard working employees ❤

[@huunguyen5526]

She is a COO, not a CEO. CEO is her dad

[@ysgoh936]

That's just advertising Lol

[@kathleensullivanrye5868]

Whatever it is…I love what this show and bosses do!!

[@louskunt9798]

She’s not a CEO. She’s a COO. Massive difference.

[@1crowwoman]

SMH, I don`t even know how to react to your insensitive remark. ​@@louskunt9798

[@WildFire2028]

I've been to Mandarin Restaurant many times and was always impressed to see how well the employees treat their customers, and the quality of their food. It's a very friendly business and very inspiring to those who are seeking to find a position on this kind of job.

[@melaniedevlin9672]

I have been to Mandarin multiple times. I don't know how they do it when Chinese New year comes. Very professional and the wait is worth the service ☺️

[@angelaberni8873]

FABULOUS, KIND BOSS AND FABULOUS EMPLOYEES. A MATCH MADE IN HEAVEN!!! HATS OFF TO ALL OF YOU.❤

[@luciabianca2963]

This was a wonderful video! She made her employees' dreams come true. I dont think there is a company that would ever do that. I have always seen Mandarin Restaurants impeccably clean and organized! Congratulations ❤️

[@2LT-c8q]

There are many companies that make their employees' dreams come true, my company made my dream came true and beyond (about 100 times more, no joke).

[@JJK-168]

​@@2LT-c8q ,恭喜您，讚啦👍👍👍🏆🏆🏆🙏🏻

[@josefckngai6114]

@@2LT-c8q may I know what your dream was?

[@2LT-c8q]

@@josefckngai6114 I wanted to have a house, I own three, Corvette always been my dream and guess what 🙂

[@HairWeen]

❤That was wonderful, I loved it❤ ❤Looks really delicious, I would like to taste it all even raw without cooking❤ ❤تبدو لذيذة حقًا ، أود أن أتناولها كلها حتى نيئة بدون طبخ❤ ❤美味しそうで、全部生で食べたいです❤

[@rebeccavl97]

I have such fond memories of this restaurant from my childhood and have celebrated many friends’ birthdays there! This is a fantastic episode!

[@pb2923]

What a generous boss and first time, all staff were impeccable.

[@TinMan-kd2gv]

What a wonderful episode. I had been to Mandarin since early 90’s 3 times a week till 2012 when I moved to the US. They are great restaurants and I missed them so much. I remember the early 2000’ Mandarin used to serve you free on Canada day.

[@CA2SD]

It shouldn't be so hard to treat your employees well. Too many COOs are unrealistic about their expectations especially when it comes to sales because they don't place themselves in each areas of a company like Tina did. The hostess was so sweet to continue to put on a smile after so much she's gone through at such a young age. I wish her all the best.

[@SDU2023]

Tim Hortons is one of them. That should be an undercover story. It's really tough , hard, demanding working conditions.

[@charlesxavier1121]

Every employee knew who she was , soo obvious.

[@charlesxavier1121]

The old Jamaican woman should have gotten at least $5,000 out of the young host's $15,000 cheque

[@charlesxavier1121]

The old Jamaican woman should have gotten at least $5,000 out of the young host's $15,000 cheque

[@mrpopurtop9821]

I love this show. It’s makes me realize how fortunate I am. As I sit here typing, as the waterfall amount of tears that are running down my face, I thank all the people who keep the business alive. Much respect to the Mandarin organization for taking the time to show love and appreciation for their hard working team they have.

[@desdicadoric]

Clearly a good person bro, god bless

[@TheArccore]

Does a wedding cost only 15k in America??

[@dadsaccount8354]

​@@TheArccoreThat was 10 years ago.

[@l.l.storrie3851]

Why are there always people in the comments that say they are crying their eyes out?! In this case, a “waterfall” amount of tears?! Over what?? If you are that sensitive and watching this video makes you cry that heavily, how do you get through daily life??

[@bedrostossounian8512]

You make me cry. You are hero, in all your steps really appreciated

[@rosiemcmahon8001]

Awe, those people deserved all those lovely treats. Beautiful ⭐️ ⭐️ ⭐️

[@ioannadearc7901]

I love this boss. You can always tell a straight A student, that even though they are through with school, they always take with them that spirit of excellency and competency. She also have a great empathy to her staff and subordinates. I support the Mandarin!

[@ThanhBui1]

Sorry to burst your bubble but straight A student has nothing to do it. There’s no course in school about empathy, moral,respect…. I know lots of people treat others like sh$r because they get straight A, they think they are better than everyone else. Usually you learn to be nice, respect..from your parents or nice people around you

[@ioannadearc7901]

@@ThanhBui1 You obviously been around toxic people. Not good for your mental health.

[@Tubealongwithme]

She said, “you think you can handle it”..😂😂😂I love my Jamaicans ❤

[@VanTran-ne4yf]

People dont know how important university education to people life. What you learn from university , you only use it 40%. The other 60% teach you how to think : good vs bad, right vs wrong, honest vs dishonest , pro and con in everything they do in later life. Even buy a car will need lot of time for them think everything about the car they going to buy. It not easy to tell a person with university degree ," you are wrong" or " you cant do it" " you are not good enough" . they going to say to you, fine you need to prove it to me .

[@ThanhBui1]

@@ioannadearc7901 that’s my point, when a person is toxic, straight A won’t make that person nice and kind, straight A might make that person even more stuck up

[@andrewemery7459]

I enjoyed this video because mandarin is my favorite restaurant. Many fond memories with my Mother and Father there. I was at the very first mandarin some 45 years ago in Brampton and I have visited almost every mandarin there is. My parents and I knew James Chiu when he first opened his first restaurant at Kennedy and Queen in Brampton, and yes Tara is by far the best host, and a server in North London was the best server ever.

[@lifewithcctran4414]

I enjoyed this episode so much. You can genuinely see these people cared about their jobs. I'm glad they got rewarded.

[@pt109che]

Wonderful video of Mandarin restaurant and the Undercover Boss to improve not only their business but to reward deserving employees. I've ate at several Mandarin restaurants many times between 2007 and 2011 when I was posted in Ontario - miss this chain restaurant and all the best in this competitive market.

[@michaelfreeman7639]

Customer Service is easy to talk about, but it takes dedication, true listening and communication that acknowledges understanding of what is being communicated from the top down as well as from the bottom up! Awesome Job Mandarin. . . Truly Awesome! Michael Freeman Elizabethtown KY USA

[@infinitcomedy2196]

So touching and beautiful!! Wow, I guess I'm in tears watching this show!! Bravo to the Mandarin restaurant and for Undercover boss!

[@johnwet5798]

Tara is very impressive, though her life is tough but she always optimistic and helpful. Glad with her to get her dream in Japan.

[@Oilers4ever]

I absolutely love what you did to your employees. You value their work and dedication to your company. Well done.😊

[@cdnsilverdaddy]

its called marketing on TV to look good.. naive

[@judithlago6863]

I love you Tina Chiu ! thank you for being so generous and appreciative to ur staffs! God will surely bless you and the Mandarin Restaurant!

[@ericsolkamans-kj2fd]

This honestly put a lump in my throat and my eyes leaked a few tears. Your understanding and compassion shows character. Defining You with open ended Love. Kindly Greetings 🔻 🙏

[@riwadorjeesherpa2922]

This was a great video. Working in the service industry for 5 years to have someone who appreciates your work is really crucial. If your mind is stable and you are motivated to do better and better that is how the employees last long in your company. Scolding and getting angry at your employees and treating them as slaves would not in any way help to grow your business. Treat your employees as you treat your customers. Would love to visit Mandarin when I will come to Canada. Great work and thank you for treating your employees as your own family and helping them fulfill their dreams. To conclude we are all human and should be treated in an equal and respectful way.

[@huunguyen5526]

Thats a great way to retain hard working and talented employee. She is great COO. Love her generosity. It goes a long way.

[@rickharris4258]

So nice to see the owner has a Canadian flag pin on his jacket, thank you.

[@marckanatkin7196]

I have been to Mandarin on and off my whole life. Honestly the best thing is it’s consistency and cleanliness. Comfortable place to be with kids. Props to this mainstay restaurant

[@SanniSandyBunny2000]

Okay, so I'm ca 20 minutes in, and hearing about Tara's background has brought tears to my eyes, this whole thing was filmed around ten years ago (2013, it's 2023 now!) I so hope Life has been kind to Tara.😢

[@lilaznkid4ever]

They fired her during the pandemic 😢😢😢

[@annetteodanga]

@@lilaznkid4ever oh noo but why

[@ripe_avocados]

@@lilaznkid4everomg no. How do you know???

[@ripe_avocados]

How do you know when this was filmed?

[@SanniSandyBunny2000]

@@ripe_avocados I know because it is clearly stated in the description of the video, if you click on the text under the title of the video you can see it. Hope this helps, have a great day. Best wishes.

[@ProphetTLK]

Thanks for adding mandarin subtitles! I always watch all my shows no matter what with mandarin subtitles. So I can constantly learn new words and constantly learn how general day-to-day words are said.

[@hlewis5217]

I'm SO invested and moved to tears by these really amazing employees! They are such a gem. Bless their souls and Mandarin ❤

[@RebelsBestFriend]

This is a surprise because so many Asian restaurants (all Asian restaurants) I've gone to they don't really care about the customer. This is a beautiful woman who really cared. Did me a lot of good to see this.

[@cocateen]

She even took notice of the broom and dustpan.

[@venkateshkattela5330]

Wow!!! What a great job done by undercover boss. Look at the true emotions of employees when they are appreciated by the management and taken care of with small gestures. In fact, all businesses must follow this best practice. Just loved it. 🎉😊🎉

[@nafzak100]

All the employees featured in this episode are gems.

[@philipandrew1054]

Well done to the Chiu family. Awesome owners

[@mizzormakk7986]

Abby de Jesus would do a better job

[@romascott6567]

Definitely the best Under-cover Boss episode I have watched. 😁😢😁👏👏👏👏👏👏👏👏

[@seagull200]

I wish US companies also had these kind of undercover boss! Love these kind of videos! So motivated! Thanks for sharing!

[@thatchicksavage3165]

We've definitely got to try Mandarin Restaurant whenever we see one! Thank you for taking care of your employees🙏😊💜

[@peteryeung111]

Tara is an amazing person, I can tell. She has a great personality to greet incoming customers. It’s very important for them to feel welcome. Great job Tara….you’re going to move up high. Also Tina is a great boss.

[@sylviasengkey654]

Agree

[@Lizzie-h3j]

Tara is an absolute sweetheart a d just the kind of person you want front of house. This girl has had a hard life but she's a perfect example.of not letting your past predict your future. I wish her all the best in life ❤

[@aeaston1989]

I know her and she is sweet and very friendly when you go there

[@BogdanHorchner]

Actually I was wondering ‘How was Japan’ however no update so it’s not known. So we can all only speculate she had a great time.

[@BogdanHorchner]

@@aeaston1989 Cool so best wishes for 2024 for you as well as for Tara from Holland. 😊

[@desdicadoric]

Peter is such a great employee. Who wouldn’t want him in their company. Feel so bad for Tara, what a great girl. God bless her.

[@MinhAnMinhQuan]

In my point of view, one of the best reality show ever, you work hard, have a great passion for your work, and your boss appreciate and pay it forward! What a happy ending!

[@longochu8588]

I love how thoughtful of the prizes are, especially on Tara’s trip to japan, to witness a different hosting culture that is often considered among the best.

[@Kim-mz8co]

Excellent, well-deserved, and perfectly matched rewards for the staff. Best wishes from Cambodia.

[@MaltronUFO]

That's probably the best undercover boss show or episode I've ever seen. I thought this lady did a great job. That company has a great reputation and for good reason.

[@liamwilliams6088]

This has to be in the top 5 Undercover shows I've ever seen..thank you so much for sharing, Mandarin Restaurant..so impressed I subscribed to your channel today..hello from Brisbane, Australia

[@conniedupla4810]

This video makes my tears like a river the BOSS has a good heart. How I wish I'm working for her company.

[@2LT-c8q]

Be careful what you are wishing for

[@nicolas3009]

@@2LT-c8q why whats the problem working there?

[@LuisaN-u7u]

Even though the management team was amazing & the COO as well, the quality of the employees is what I am mostly impressed. The rewards they received were so meaningful & personalized :) Fantastic episode !:)

[@NathanWilhome]

This was such a great video. Really wonderful that Jenny responded with such wonderful ways. Heartwarming to see! Wouldn't it be something if all management did this!

[@frankieteo6659]

Wow.. great and committed staffs. They deserved the recognition from the boss. Cheers and God Bless..

[@joyaustria6438]

That is how to be a good boss! Really appreciate their employees that giving there best to help grow the company!👏🏼

[@josefadivino4629]

I miss my mandarin. Love the food. I'll go when I come back home. Thanks for taking care of your staff. You made life easy for everybody working

[@Jannie227]

We used to go to the original restaurant in Brampton all the time. You had to climb up these very steep steps to get into the restaurant because it was on the second floor of a strip mall. I remember the owners being very nice and very friendly and very family orientated. When the kids were little all they wanted to eat was Jadu chicken wings and rice and the restaurant was small enough that we could let them go up to the buffet by themselves and still keep an eye on them. I had my 40th birthday party in that original restaurant. Great memories. Other thing I remember about this family is that they always gave back to the community in the way of donations for the hospital etc.

[@anazyare-j7j]

well done what awesome show i really have fun watching this

[@FlorefeCastillo]

This video amazed me so much, great respect to CEO who went undercover, she has a big heart, tears poured from my eyes towards the end of the Video, God Bless you Mandarin restaurant.

[@juneong888]

Congratulations on the brilliance and excellence in what you do. Mandarin surely makes a pleasurable gathering and dining experience for family and friends.

[@v22u]

A wonderful, generous boss and great employees.😊 I will definitely visit this restaurant when I am in Canada.

[@GFINHK]

It's now 10 years later. I would love an update on each employee. Also, this is one of the most generous & genuine employers in Undercover Boss. I was pleasantly surprised.

[@sandrawestley4193]

It’s say 10 months not years

[@tendays456]

@@sandrawestley4193this was filmed in 2013

[@User-123-i6k]

@@sandrawestley4193 this was filmed in 2013

[@pedromacias4075]

Great experiencem i was making tears. thank you. San Diego Ca.

[@FactStorm]

What a beautiful and heartwarming episode, I loved all of them! Great work ethic, and dedication from the owners to see through.

[@E-Mek]

Business cannot be successful without hard working dedicated employees. Happy to see Manderin recognized & rewarded their employees. ❤

[@johneBGood]

Impressive, coming from an ol Canuck living in Colombia. It was nice to feel connected just for the moment. Well done/Bien hecho!

[@Catlovers52]

Great show, glad the employees got rewarded. I love Mandarin, it's my favorite restaurant.

[@lshaps46]

Love this family, especially the daughter with a big heart.

[@casimiraganding3256]

I could cry for all these passionate workers to their craft. Deserving hard workers

[@ghebesh]

Undercover Boss Canada wow....I'm very humble and emotional by the outcome.

[@RebuttalRecords]

Finally, we have an Undercover Boss corporation that didn't cheap-out when it came to employee recognition.

[@lesliefischer6680]

Mandarin is a wonderful restaurant. My parents began eating there. I’m not sure which one, but it was around 1979/80. They brought us there when my daughter was 1 and my son was 8. He struggled to find food to eat in most restaurants because he cannot have dairy, shellfish, legumes, etc. he was thrilled to find food to eat. Every time we were in Ontario, we and all the other family members favourite choice is Mandarin Restaurant. Thanks for what you do. Gung Hei Fat Choy

[@debbieherrera1605]

My only problem with this show is that there are tons of hard working people in every company and only a very few employees are rewarded for that.

[@AdamBechtol]

Mmmmmm

[@jimboyfederigan6598]

Exactly thats commercialism And showmanship thats all for the rating

[@teresitaramos6177]

I agree, very few are rewarded !

[@ThePeacePlant]

It's all for looks on camera. They pick a few camera worthy employees and do it all for the Instagram, just kidding, they do it all for the TV

[@sandrawestley4193]

@@teresitaramos6177they get paid, that’s what they work for.

[@Tom-ob8yb]

Tina seems very caring and generous. The problem with the Mandarin is the price for regular working people. A more reasonable price and your volume would more than cover the lower price. Namaste🙏

[@bronsonperich9430]

They make a dollar per lunch customer - not much wriggle room.

[@Tom-ob8yb]

@@bronsonperich9430 Do you not think looking at there head office, overall clothing, and amount of management that it might be more?

[@bronsonperich9430]

@@Tom-ob8yb so you’re accusing them of lying?

[@Tom-ob8yb]

@@bronsonperich9430 I believe what i see, not always what is said. You?

[@wapaki]

God bless you for the heart for giving your employees a surprise in their life... you really have a big heart.... God bless you and your restaurant

[@almabelhumeur6672]

I enjoyed this. The staff are so deserving.

[@RosannaSelwood]

Absolutely LOVED this 'Under Cover Boss' video! I thought the employees 'Jenny' was trainee for, a great Asset for her families Restaurant's. Congratulations everyone for a job Well Done!🎉

[@sueyous]

Absolutely fabulous, an amazing boss!!!

[@jarrodforet3557]

This is awesome for ur daughter to take control of her future greatness

[@shawnaleethornton5343]

This was amazing. How generous. What a great company to work for, they really care.

[@sabrinathompson9605]

This is the best episode of undercover boss. So generous with acknowledging your employees hard work and giving compensation to them. You are a awesome CEO❤

[@casst346]

yes wow! some very high quality employees there! well deserved recognition!

[@josephcuriale2293]

I don't usually comment, but this was such a beautiful way to spend one hour. I laughed (especially the candor of the Chinese chef), and I cried a lot at the end. What a beautiful service to humanity you did on many levels. And you helped restore a bit of my faith in people, which has been long gone. Thank you. Wishing you many blessings.

[@infowazz]

This was a great one. Very thoughtful gifts at the end. Each one is perfect.

[@3dogcapitol070]

Mandarin has excellent service. Always a pleasure to dine with them

[@Chris-lz1fs]

Always love the soppy, feel good endings!

[@fleurcanada2704]

I had my birthday there in Oct. 2024. luv it...❤

[@BurrShotHam711Jenna]

i've been to the Mandarin in Windsor, Ontario and it's fantastic!

[@AdamBechtol]

Wow this was such a treat. :) Found me a show to watch. Nice to see the human element, wish more bosses could.

[@ramilquinonez6847]

Awesome..teary eyes.. job well done 👏👏👏 Keep up the good work

[@angelaame6148]

Absolutely!! The employees first and foremost! They run these restaurants, they make them successful... Then loyal customer's and new one's that become loyal lifetime customer's.... Awesome episode...

[@belladonna131]

The food service industry is so difficult and it takes a lot of hard work and dedication to keep a business thriving. I was overwhelmed to learn that the profits were only $1.00 -$3.00 per person/per table. That's a very lean overhead and practically no room for waste/rotting veggies or late deliveries of supplies. Plus, how are the employees paid and bonuses given out with such a slim profit? This must be a very finely run "machine" so to speak. All of the employees are happy and enjoy their positions. They wouldn't stay there for years or have aspirations to become management in the company. I was wholly impressed by Mandarin Restaurant. All of the chain have unity. You know where you are and what you are getting when you pull into the parking lot. All of the staff are wearing the signature tropical uniforms, so you know who is an employee should you need assistance and all of the restaurants are clean and the employees are friendly and approachable. Very nicely managed. There is quality control in the foods that are presented at the buffet and the buffets are kept clean, no cross contamination and the temperature is checked to be kept within food safety guidelines which is extremely important. I'm happy that Ms. Chiu was chosen to go under cover to check on the progress of the family's restaurants. It's important to know what is going on at ground level. Kudos to the Cosmetologist who transformed Ms. Chiu. Her own daughter didn't recognize her and made her burst into tears. Poor little girl. She was terrified that a stranger asked her for a hug, a stranger with brassy hair color! 😂. Table number A2 at location number two... the lady who was seated STARED AT JENNY WHEN JENNY TURNED AND HEADED BACK TO TO THE SEATING HEADQUARTERS FOR THE STAFF. I wondered if it was the brassy hair color that caught her attention.😅. This was a fantastic episode and the MANDARIN RESTAURANT was extremely generous to the employees that trained Jenny. So nice to see. ❤❤❤

[@charleswebster2550]

Such a nice review. I also saw the woman starring. I may be wrong but to me she appeared offended that "Jenny" left, like a look of "Wait a darn minute! I want to order a drink! So glad "Jenny" did not see that. This was such a lovely video of people with big hearts, strong values and dedication. Heart warming in all areas. Thank you all for your goodness. 🙏

[@capricorn3113]

I was literally crying at the ending part. Your generosity and kindness will be a blessing to the Manderin Restaurant.. I love this video.❤❤❤

[@waynekarnold]

I watch this show because i know there are still good people in the world god bless you all It gives me hope

[@alvarez0223]

Lol! “It’s like crap” good chef!👏🏽

[@lucylightshinebright8996]

the last part of the video made me cry, love this episode

[@kevinworley1254]

Awesome video. Great seeing management taking a hands on approach to experience every day in the business & employee s work attitudes / needs to make a business thrive.

[@malcolmsequeira7731]

I read some of the comments and I think we should recognise and appreciate the hard work that “Jenni” did to reach out and make so many people happy. Yes not every body gets lucky but man be thankful for small mercies and encourage more Jenni’s to go out and make the world a happier place. Thankyou “Jenni”

[@Jesussaveslifes1]

Why I'm crying 😢 😭 🤧 that is so nice, we all need about undercover boss!