Verisure exposed on BBC Watchdog for misleading consumers.

[@kevinwebb6338]

I remember when double glaze salesmen used to be the same, trying to pressuring you into a sale. Many years ago I had to call the police to have a sales rep removed from my house at 11. O'clock at night. He told me he wouldn't leave untill I paid the £13,000 he needed to fit the windows. A few weeks later I did the job myself for around £3,000. These sales people are just scum of the earth, and will do everything to achieve a result.

[@Brian-om2hh]

Even the big boys try it on. I was quoted a cost of "around" £3000 to £3500 to have a new replacement combi boiler supplied and installed by British Gas around 6 to 7 years ago. The boiler was a well known popular make. I went and bought the boiler myself from a local plumbing supplier for £1100, and paid a local plumber (who I had used previously) £600 to fit, test and commission it, along with slightly re-routing some of the boiler pipework and additionally fitting one of those inline magnetic filter things.

[@jasoneldridge4738]

The same as car salesman

[@Blagger3000]

Not many sales people trying to defend themselves here as they know its true, thieves the lot of them.

[@JohnOLooney]

Let’s talk about vaccines and the bbc lies as their seemingly endless legion of peadophiles is exposed

[@christinebeames712]

Hi , my ex pal used to work for a double glazing firm he used to brag that he wouldn’t leave a prospects house unless they called the police , most customers were too polite to tell them to F off earlier ,relying on his good manners which he did not have

[@brianellis1257]

The most dishonest sales person I ever interacted with was a verisure rep in a Costco store, an utter liar and the lies I heard him spouting to an elderly couple were disgusting.

[@lesblack8996]

Love it, love seeing nefarious shysters being exposed

[@cp4512]

Verisure say their system keeps thieves out. What a joke as they are the thieves 😂😂😂

[@stuartspence3613]

Brilliant 😊😊😊😊a

[@paulbarber8450]

This is very alarming and definitely NOT very reassuring 😢

[@nenimilapen2711]

😂🤣💀

[@nenimilapen2711]

I’m a MPO & I’ve attended lot of Verisure break-ins and you’re right they are absolutely shite 🤣😂🤣💀

[@NeilD163]

My cousin had one of these systems fitted, cameras all around, inside and out, he was at my house one day when his phone app for this system alerted him to somebody at his front door, now he'd been at my place for just over an hour by this time so he checks to see who or what is at his house, the alert was showing it was himself an hour ago leaving to come to my house, totally shite system and he made them take it out the next day.

[@cryptoman206]

Lol sounds like his cam has wifi issues

[@NeilD163]

@@cryptoman206 no, just Verisure system is utterly hopeless, he now has a cheap doorbell camera fitted and that works perfectly.

[@Indigenous51]

Thank you for making this video and putting it out there . 🙏💖

[@TheBierHooligan]

Verisure are NOT accredited either. They are not SSAIB or NSI Accredited and you will NOT be insured with this system. Also none of there employee's are Police vetted and you could be letting a criminal in your home.

[@MorseDigitalSecurityUk]

Yes correct, and a shame that Watchdog didn't highlight this but getting them exposed on there for misleading is a good start.

[@TheBierHooligan]

@@MorseDigitalSecurityUk now all we need is the NSI to release a press statement to say that they are not NSI Accredited.

[@bobbuilder3687]

No one more corrupt than the police soooooo

[@cryptoman206]

They are NSI accredited you can check that yourself

[@MorseDigitalSecurityUk]

@@cryptoman206 😂 Wrong, no they are not. Only their seperate ARC is. Big difference, their kit is non compliant for UK market.

[@formicapple2]

I was considering using this company. No more. They seems to be liars.

[@luizhenriqueramos5426]

I have a Verisure Alarm Kit, and it serves me surprisingly well. Their monitoring system is actually pretty modern. The fact that they are big is not necessarily a bad thing, since they have hundreds of professionals at your disposal in case you need the monitoring service. What people don't understand is that Verisure is a service, not a retailer. They sell the monitoring service, and the alarm kit is the means for it.

[@hhx061024]

Don't blive everything you see on tv

[@hhx061024]

I have the system just like millions of other and love it

[@censorshipBS]

This is a great system if you want to watch people breaking into your property. The police wont do anything about it but at least you will know in real time its happening. Infact you can be verisure ❤😂

[@keithrose6931]

My camera's picked up trespassers trying to enter my outbuildings and the police were there in 15 minutes.

[@censorshipBS]

@@keithrose6931 do you live in a Police Station?

[@lizrobinson3893]

See what you did there 😂

[@markrainford1219]

😂👍

[@mikeonfreeserve2926]

Are you a Page 3 lovely?

[@Fload.Ritlhe]

The sales tactics are not too dissimilar to the double glazing industry.

[@lesblack8996]

If that guy in the secret filming came into my home and started spouting that nonsense he'd be out the door in 30 seconds

[@tomosa6880]

For sure, my elderly mum was hassled for 3 consecutive days for double glazing, until I answered the door on the fourth day. Ex soldier. That's all I'll say 😂

[@lesblack8996]

@@tomosa6880 Anyone who prays on the elderly or kids is the lowest of the low

[@83dude]

I don't even allow them through the front door, one salesman stood outside my door for 5 minutes untill he got the message

[@johnathandaviddunster38]

An alarming company .....

[@eileenspamer]

lol

[@colinvincent9101]

And their adverts are crap.

[@annepollock8306]

Cringeworthy.

[@russ8544]

They are not accredited to the security industry. Decent security companies are members of either SSAIB or NSI. I have tried to advise people of this for a good few years. Maybe now, the public will sit up and take notice.

[@keithrose6931]

Get a DIY system that informs you when activated so YOU act on the information. Wireless cameras that send real time images to your phones are equally invaluable.

[@sheilawhenham8209]

I tried to get quote on line all they wanted was to send salesman out ,don't like to be pressured at home so refused .

[@finchesrestcemetery8529]

I understand your concerns however any company that does things properly does need to asses your requirements and the property to design a system that meets your neeeds this cant be accuratly done over the phone, there should be no pressure sales and when I carry out a survey I ask what they want, check the property to plan the installation and assess what I think would best meet their needs, I leave explaining they will have a quotation by the end of the day, showing the full installation, what they will get and the full cost to them. It will also show what any future maintenance requirements the system should have and what that would cost if they choose to take it up. The quote is guaranteed for 30 days, once I confirm they have recieved the quote I do not contact again unless the come back to book an installation. If you work responsibly as many companies do you should get a fair assessment but always get more than one quote. For context I run an alarm company (operating since 2008) and have been in the industry since 1993

[@infadeldog13]

I sent an email enquiry when I saw their TV as. The phone rang in less then a minute trying to push a rep appointment on me. I put them off but they harassed me for weeks being very pushy for a rep appointment. I saw that as a big red flag. I never deal with pressure sales tactics or consumes that want to sell a rep out for a up selling push instead of just a surveyor to do a quote. They eventually left me alone. Horribly, pushy, mercenary - big nope!

[@fd1150]

As well as not being accredited and having awful sales techniques their adverts are crap - someone should be shot for that too. They are good at getting people's money though.

[@entlim]

The Safestyle of the security industry

[@lioncrunch9098]

Absolutely agree with this comment. I banned SS from my property, cowboys, Forward this million times,

[@alexanderevanska4274]

Amazing, paying crooks to monitor your home. A copy of the terms and conditions,, after you sign the contract? 🤣😂😅😂.

[@MorseDigitalSecurityUk]

You couldn't make it up! Absolute shisters

[@oliverdots]

sales people on a comission will ALWAYS use dirty tactics to make a sell. Cut out comission and you might get decent sales reps.

[@petervick4775]

Their current alarm advert (10.9.23) BLATANTLY LIES; suggesting a Verisure employee will attend your home after a possible break in (golf ball hitting the patio window) and wait there until the issue is resolved!!!. This is deliberately misleading to potential customers. How does this get past the advertising standards people?

[@donkey1007]

Its simple DO NOT GO TO VERISURE .

[@MrLotty84]

Verishite! Period!

[@MorseDigitalSecurityUk]

Yep! Veri veri shite

[@JerryWalker001]

No one reads T&C's and the important information will be buried in pages of rambling. Companies should be obliged to make clear what they are actually selling. I get the feeling that verisure will be the next PPI.

[@andymeadows2768]

I paid £299.99 for mine & it was £39.00 per month all so they tried to charge me two months after I cancelled they took the stuff back & tried to charged for that also they are scammers in my eyes I was tied in for 3 years contract which they did not tell me about that

[@MorseDigitalSecurityUk]

Report them to trading standards, it needs as many people as possible to report this behaviour, they are absolute con artists and have already had huge fines and court cases against them.

[@Bhasidh]

⁠@@MorseDigitalSecurityUkmay I have link to trading standard please ?

[@johntapley2549]

Their naff adverts were enough to put me off this company.

[@andykrykant5378]

Vacuum cleaners, double glazing - the door to door market for those peaked long ago. The salesmen have to find something else to bamboozle the mugs with.

[@DaleSteel]

It's obvious to me this company is a franchise.

[@sean65xjrurwin61]

You only have to see their totally phoney adverts on TV to see that this is a dodgy company. Their Ads are so bad they're hilariously funny...

[@Simonsimon-fy3hq]

Some of them reminded me of dodgy Dutch porn films back in the 70's!

[@sean65xjrurwin61]

Verisure ads aren't that good !! ;)

[@MERISI001]

You only have to watch their TV advertisements to know that there is something very dodgy with this outfit. My advice to this company is don't take your customers as dickheads.

[@iainrichardson4495]

Most of their customers are quite possibly dickheads though for signing up to this rental scheme..🤔

[@puddle_puddle]

Their ads always seemed like something the teams on The Apprentice would come up with.

[@carnbyarst670]

If they didn't treat their customers like dickheads they'd be out of business

[@darrellparker224]

Lol. Verisures comment to BBC Watchdog. We shall now make sure all sales reps complete training. / One word, UNBELIEVABLE. 😂. Why would you have un fully trained staff selling home security in the first place . That begs my next question are they all vetted and police checked properly ?

[@MorseDigitalSecurityUk]

Staff are definitely not vetted, they are not accredited so dont need to be for their purposes, the staff turn around on the kids they employ is so high it would cost them a small fortune to vet everyone to BS7858

[@alanbrowne9875]

Another “Lessons will be learned” get out clause.

[@RyanGoulding-xd4vm]

only use NSI or SSAIB accredited firms

[@johnwoodward4319]

They are not accredited so be very careful before signing documents.

[@jacobreisser8034]

240v through the window and door frames are much more effective in deterring thieving bastards. Survivors can be introduced to Mr Estwing.

[@mbak7801]

Life imprisonment for you though. Worth it?

[@DonMason-xh5rv]

I have long maintained that Verisure's TV adverts are also an absolute disgrace. Their favourite slogan on ALL of their TV ads is 'Install NOW', which is a bit like an 'order' or a 'demand' - rather than an invitation to get a quotation. Their TV adverts should be totally banned imo. WHAT is our Adverticing Standards Authority doing? Nothing - that's what.

[@jamesnash6882]

I knew this company was dogy first time I saw their advertising. I send an rep out to give you a quote that was the clue

[@spike178]

Wow obviously scammers.

[@moonshinepz]

sounds like the 80s double glazing scene.

[@darrents44]

I asked them if the sales team was from safestyle, he wasn't happy. We went local.

[@stuartspence3613]

Very wise

[@ibelieveyou2066]

So,basically just another pressure sale operation. Like the hundreds that have been on watchdog,for decades. This one is for home security. They have had rogue traders,builders,double glazing,loads. I guess they all trade that way.

[@ichbinjon]

I've literally just had a home-visit quote with them 20 minutes ago. The guy seemed nice but as somebody who used to work in commission based sales myself (as he said he did when we were talking), I knew to look for certain tactics. He seemed alright in general but definitely gatekeeped the price until the final minute, put every effort in to trying to engage me and get me trusting him, then did the 50% price trick that we saw in this video. There was also the 'call to action' trick that we saw here where he told me to act today because the 'discounts' apparently aren't available all the time. The scare-mongering stories of neighbours getting tied up in their homes etc was also something he did, although it was less full on than it was by the rep in this video.

[@garryc1110]

The old Double Glazing sales talk Time limits Major discounts etc

[@chrisclose7793]

Verisure are con artists as a trained alarm engineer myself their equipment isn't worth anything as cheap rubbish like adt ,ring ,boundary etc

[@STOPLISTENANDTHINK]

What would you say are the best ones in the UK, then?

[@chrisclose7793]

@@STOPLISTENANDTHINK I would look at either a texecom or orisec system they are much more reliable and a proper system

[@kevinmaltby4202]

BBC's 'Watchdog' should try and 'see how the BBC salesmen conduct themselves when knocking on people's doors' to try and mislead people into pay the TV tax. Provided you do not watch ANY live broadcasts or operating BBC Iplayer then you do not need a licence. And for the case in hand here, if someone quotes you £1300 for (any) job but then you haggle it down to half then ask yourself how the heck can they suddenly 'lose' half the original quote. Or in other words, you are being taken for a ride.

[@MJPercy]

In the 23 years of living, I’ve never had or seen a bbc salesman, or heard any friends or family. Must be in dodgy areas only

[@garry843]

How many times over the years have we fallen for scam artists like these. They employ people who quite frankly couldn't get a job as a BBC licence salese[erson to come to your door and sell you bulls---t.

[@peterward3965]

I had an incident at my house. Police were involved. It was the police officer told me about verisure, as he had their system on his property. So I went ahead, £400 to buy and fit the equipment. £33 a month after equals to a pint and a half of beer a week. All shows up on my phone. Touch wood all ok at the moment and I've peace of mind.

[@MichaelMurray-w6f]

Sounds like you work for them.

[@peterward3965]

@@MichaelMurray-w6f No I don't 😂 I'm retired. Pub management was my line of work.

[@dariamech2414]

What a pile of c***. I had Verisure for 4 years and if I needed a monitored system I would go back to them. Yes, monthly prices increase but so does everything. I don't understand why people are under the impression that security monitoring and equipment costs nothing. It also sounds like the guy was trying to come out of his contact early and like with any company this will carry a fee. Try telling sky you will cancel their contract early with them see what they say. I had all my equipment left with me including the cameras and doorbell at no price because my contract had already ended. This is such one-sided nonsense. BBC has really gone downhill. No fact checking at all.

[@MichaelMurray-w6f]

Sounds like somebody works for Verisure.

[@mikemcmikeface]

Judging by all the negative comments your assumptions appear to be cr&p

[@markmerryweather9908]

The latest Verisure advert gets me. They've spent months of endless very bad adverts, saying installing their system would keep houses safe. Their now telling us houses can still be broken into, so they're trying to flog another level of security with their zero vision.

[@SallyFoley-r9p]

I was told there was a voucher left for a discounted system, free shock pads etc and a much lower price than what it actually was! The "Free " shock pads were in fact £3 each per month and the entire system would cost two times more than they initially stated, which per year would cost several hundreds of pounds more than if I actually had a break in at my shop !

[@ZacHarvey]

Dunno if they've changed anything since this went out but I'm glad I saw this whilst looking for a system. Definitely striking them off my list.

[@littlebrit]

All my houses were robber where I lived as a renter. All good: own noting, don't lose anything.

[@CryptoFan0001]

I am also badly affected by their scam. I am happy to go to the court if required.

[@flipper2392]

Help, I'm surrounded by crooks. A verisure engineer lives near me and the owners of Life Comfort Products round the corner, were jailed for simiar practices, on release despite allegedly being bankrupt they were still driving their top end RangeRovers.

[@Cdr_Mansfield_Cumming]

Less than £110 of very cheap detectors and a very poor control panel. Like ADT, it’s all marketing. The units are wireless, which is no where near as good as hard wired.

[@lyno1980]

Just checked they are not NSI approved, always use an NSI or SSAIB Company

[@nrg-5003]

Give it another year this company will likely go into liquidation just like boundary!

[@peteraudley5628]

Not very sure now lol . The tv ads actors are amateurs as well wnkrs 😅😅😅

[@AISmartStart]

Not veri sure - first they forged my signature, very unsuccessfully, and that was just the beginning. Same here, I bought two systems for my home and business paying a total of over £1000 which turned out to be after two years of contract and the total amount I paid was just for the installation of two cameras, sensors on 6 windows and two smoke and configuration devices which took a maximum of two hours each at the home and the business. How is it possible that this company still exists!!!

[@niketapandya9918]

Shocking company

[@At_the_races]

The current advert showing a security guard inspecting a golf ball is a pack of lies and should be banned.

[@shumble69]

Let’s hope their alarms are better than their ridiculous tv ads.

[@swayamdabeast298]

Well is it just me or am i the only one that is happy with verisure

[@UKBusEnthusiast298]

My Verisure System Is Fine And My Honest Review: It Told Me. About The Tamper And When I Accidentally Set It Off, They Told Me To Be Honest I Hope They Improve The Product Like The Siren Tone. (I Have The Voicepad Product Which Is The Bigger Keypad)

[@MichaelMurray-w6f]

Something very dodgy about this comment, maybe it is all the CAPITALS.

[@UKBusEnthusiast298]

@@MichaelMurray-w6f it's a habit I know 😅

[@iainrichardson4495]

I cant believe people are surprised by these sales tactics, been around for years, double glazing, solar panels,conservatories, extensions..e.t.c.

[@liam6488]

Happened to me same thing was told cancel.anytime alarm system is mine. And pressure sales aswell went with simplisafe. Well better

[@davidsworld5837]

The disgusting amount was the £45 a month monitoring costs or £540 a year that is just far too much for what is on offer. for what the cost is going to be just to fit the sensors etc I bet you can buy a very easy to fit and good quality system yourself. The price just does not see value for money at all. It would be better to say we fit the system free and you pay the £45 a month but to have to pay upfront and then pay a very high monthly that is a pure RIP off.

[@MichaelMurray-w6f]

Fitting your own system is the way to go, did you know that in Ireland it is illegal to fit your own alarm system Gov. insists you use a registered installer. So much for a free society.

[@Grumszy]

Its odd they put the blame on staff to retrain when caught out with their scam...would not buy an AA battery off this company.

[@MrTomo89]

All that for a Arlo system you can buy yourself for less than that mugs

[@TheSAG1]

I’m in the electronic fire and security industry. Please get a few quotes from local companies. There are various wireless systems available on the market.

[@seamonkey000001]

You can have the best quality cameras and alarms in the world. If someone wants to break into a house nothing will stop them. And often it will be too late.

[@standbanger2]

Their adverts use scare tactics in the same way,,,,any vulnerable person would believe everything said on these adverts & feel frightened after just seeing these ads alone!

[@TheWacoKid1963]

Nothing has changed, still the same old shysters

[@tomr4376]

Am I glad I checked this crowd out as I was thinking of getting a verisure alarm but they can feck off and scratch now

[@paulbarber8450]

They should be investigated and fined over their terrible, unimaginative and cheesy TV adverts, they're unbelievable too 😂😂 So funny that he describes this month's special offer 03:42 "as half-price, so that's 50% off" 🤔😂 just in case his customer couldn't work it out..🤣🤣

[@finchesrestcemetery8529]

Yet another of these companies that surface from time to time and bring the industry into direpute the Last one SAS Security played much the same game and ripped its customers off on frightening them into spending fortunes.

[@johnmetrac2898]

Biggest scammers in business don’t ever use these cowboys!! False advertising they should be closed down!!

[@welshman64]

All these type are a con. Buy a dog

[@Jenjen-qc5eq]

I will stick with the Amazon video ring doorbell, the comments have been very very helpful and have saved me a lot of potential grief, Thanks

[@ralphthebulldog5163]

Their advert put me off.

[@stevebrien2726]

Anyone who believes there amatuerish moronic adverts should think twice about what they offer.

[@stephenmason5682]

Did the e ustomsrget the kit back and installed?

[@buddylee4177]

Sadly I am also having the same issue, absolute scammers

[@Nobbyman1]

Its the old UPVC replacement windows tactic from years ago.

[@mriamright1740]

Veryshite

[@simonloveless8924]

Rip Off this company really is.

[@davidhoins4588]

Never feel for that companys b's

[@tonyc3282]

Now do Simplisafe!

[@MySteaming]

Every Verisure TV Advert I've ever seen makes me howl. They are so silly & amateurish. We have Women gossiping about a break in & stupid men being pushed into installing a Verisure Alarm. That might happen in Verisure's version of The World, but it doesn't happen in mine. 😂

[@SuperJammygit]

Terrible company

[@loisknott3763]

To top it all their adverts are tripe

[@craiganthonyhill]

Get a dog & a good bat Your welcome

[@muffin535]

Make sure you paint you bat black. Won’t stand out in the dark. I bought myself a black baseball bat to do its job, if needed.

[@Cody-zd2ye]

These people use fear based advertising witch i thought was banned in Britain

[@georgemorrison6689]

Its not Verisure all the door call company's are at it, so make sure you are aware of this before letting any sales person in your house

[@davidwharton841]

Verisure / Notsosure.

[@giovanniperri2640]

They came to me the other day and used exactly the same tactic shown in the video...still...

[@mihaitahustiu2948]

Can discuss with this owner from this company 😌 Thank you .

[@Liverpoolboy01]

They are all the same !

[@gurufilms6300]

Vote for the worst ad ever!

[@AndrewMcGuire-oe6vz]

Good old tried and tested locks and comman since is all you need

[@tomosa6880]

Unfortunately, for verisure customers, thieves are taking infra red cameras either phone app, or goggles, and a battery fan lol. Can't beat a shotgun 😂