VW Dealer Call Update Regarding Recall || MK7 GTI || Suction Jet Pump In The Fuel Tank

I called my local VW dealership and explained to them that I was having gas pump fill up issues. I explained that it was most likely due to the recall on the suction jet pump located in the fuel tank.
In this video I explain my concerns I had with the service rep at my local VW dealership and my choice in what to do regarding the suction jet pump.

[@jbo3238]

Thanks for leading the charge on this again, will be following along for what you find.

[@fallen891]

Bro I appreciate this update and your videos. Please if you can, post a video of the process ! Good luck!

[@JacesOwnWorld]

Thanks and will do!

[@1337Dennis]

I agree. There's some cool advisors but the techs and other advisors break the experience (and my threads).

[@JacesOwnWorld]

100%

[@nathanjones4039]

Agree, I’ve had piss poor customer service at 3 or 4 dealerships myself as well as over the phone. Did you get the suction pump replaced yet? Curious to know if it fixed your issue. My issue is I can’t fully fill my MK8 23 R to full at the gas station. Gas pump just kicks off. Ridiculous this hasn’t been fixed by now.

[@JacesOwnWorld]

W dealership customer service is absolute trash. Yes, I’ve replaced it myself. I have a video on it that I recently made. Check it out. Yes, it fixed the pump fillup issue I was having.

[@nathanjones4039]

Company wide for MK7 or what? I’ve got a MK8 23 R that’s doing the same thing. I can’t fill my tank to full. Leak detection pump has been replaced and didn’t fix a damn thing.

[@JacesOwnWorld]

I believe the suction jet pump recall in the USA is for all MK7 GTI’s (2015-2017). I do not know if it’s for the MK7.5 GTI’s. I also don’t think it’s for the R’s. But that doesn’t mean that MK7.5 GTI’s or R’s won’t be affected as well. It just means that on the MK7 GTI’s, there have been a lot more failures. What is a “leak detection pump”? Is that known as the suction jet pump that I referenced in my video? So weird it’s happening in the MK8 R, but it is very possible it’s the same part. Not sure though.

[@EdgarAlvarenga-je3wi]

No you don’t have to pay for anything… call Vw of America have them give you a case # and go to the dealer with the case # same story they gave me. I went with a case number they replaced my fuel tank, fuel pump, charcoal canister under extended warranty 150k on the evap system.

[@JacesOwnWorld]

Good to know. Thanks for the heads up. I will contact VW of America. Did you call them or email them?

[@EdgarAlvarenga-je3wi]

@@JacesOwnWorld I called them. Once I reached out to vw of America my dealership was on it. They can still replace the suction pump. They are aware that the spill back can cause a fire.. I got my car back within a week.

[@EdgarAlvarenga-je3wi]

@@JacesOwnWorld they answer all the time so you don’t have to worry about being on hold or not getting an answer

[@EdgarAlvarenga-je3wi]

My car was misfiring, buckling, fuel stoppage early when fueling up…

[@JacesOwnWorld]

Check out the suction jet pump

[@OHNOES131]

Had my pump go out on me last September and this recall unfortunately wasn’t pushed down the line enough yet and nobody at my dealership had any knowledge of it, even though I’d shown them the recall information. Ended up paying $2k to insurance so I could get it repaired as “pothole damage” with a claim. Otherwise I was looking at $4k estimated. Car was in the shop for almost a month and a half… wonder if there’s some way to go back and present this recall to insurance and VW and see if I can get my $2k back

[@JacesOwnWorld]

Wow. What a joke. There is zero reason a shop should take your car for a month and a half for this part. Literally a 1hr job, if that. That’s ridiculous. What did the $2k cost include? Was it only this $30 suction pump? Or did it include other items? I would call VW of America and let them know what happened. See what they say.

[@OHNOES131]

@@JacesOwnWorld yeah I called several times to voice my opinion haha. They kept blaming it on a third party company that they needed parts from everytime, and I told them I was gonna take the car back, do it myself, and anything that I messed up, they were covering entirely. I had to Uber everywhere and I work an hour from where I live so it was costing me out the ass everyday they had my car

[@OHNOES131]

@@JacesOwnWorld as far as I remember, they ended up replacing the fuel tank, suction pump, and any fuel lines related to the rear section. I believe they also did the rear passenger wheel liner cause I had fuel draining out of the wheel well like a waterfall. Literally watched my gauge drop to a half tank in 5 minutes

[@JacesOwnWorld]

@OHNOES131 wow, that’s a lot of things they replaced when it most likely was just the $30 suction pump. Did you take it to a dealership or INDY shop? Yeah, that would suck seeing your gas drop that quickly. My mpg’s have started dropping quite a bit this last week, so now I’m just waiting on parts to arrive and going to install them asap.

[@OHNOES131]

@@JacesOwnWorld I went through dealership, which looking back I should NOT have done. I would’ve done it myself but being a novice mechanic I was a little hesitant to tackle the fuel system alone.

[@mikedelagarza4521]

Identical experience at VW dealership. Cant believe the service writer laughed at you. I would lose it. They kept my car for a week then called me and quoted 3500 bucks for just parts. Dealerships and Golf courses seem to be where the scum of the earth reside. Anyway I'm without a car now. have total failure.

[@backcountry4life]

Call or recall?

[@JacesOwnWorld]

Video is about the call I made to VW regarding this recall. Good eye and call on that. I’m fixing the title now.