Live Sales Call w/ A Digital Agency Prospect!!!

A live listen to a sales call with an inbound prospect looking for agency services.
As much as I respect Grant Cardone, too many agencies fall into his school of training for sales.
There's a time and place for aggressive sales - selling agency services is NOT one of them.
We're here to listen to problems, find issues and solve them with a proposal for services. We're here to HELP and GIVE, not SELL and TAKE.
Listen in live on how I work through a sales call with an inbound website design lead for our agency.
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👋 ABOUT ME:
My name is Ryan Stewart, I’m on online entrepreneur and marketer. I used to work a job I hated for a company I didn’t believe in, until I stumbled upon “SEO”. Flash forward 10 years later and I’ve built, grown and scaled almost a dozen 7 figure businesses. It’s my goal in life to free you from the old mindset and institutions in place. If you follow my Channel you’ll learn valuable marketing, business and technical skills that will help you build your own online businesses.

[@kareenaolivera]

Hey Ryan, I really liked your style of pitching - it was crisp, straight to the point & strategic. This is my inspiration to get in this field as I am a digital marketer too and wish to pitch clients much better, Thanks!

[@NOTRyanStewart]

Glad we could help!

[@SimonWYHuang]

This opened my eyes and ears!

[@NOTRyanStewart]

Awesome! Glad you enjoyed it Simon

[@brianeichhorn3381]

Seriously bro

[@brunolaranjeiro2627]

Thanks for the help!

[@NOTRyanStewart]

anytime!

[@matthale5388]

interesting sales call - how much better is the pacing of this type of call compared to a cold call when the pitch is on the front end where as here it is 2/3rds the way through. Such a better more natural type of conversation.

[@iducatifan1]

No need to pitch slap even on a cold call!

[@alansilvestri9641]

Love this!!

[@NOTRyanStewart]

thank you alan!

[@colinclapp8292]

That was inspiring on a number of levels Ryan. I can see from the comments there are many 'aspects' that others can relate to/not relate to but bigger picture, you led by example and made yourself vulnerable. Kudos! Did the SEO version get made?

[@NOTRyanStewart]

its inside our training program, theblueprint.training

[@VideoZeus]

Great share. Thanks 🔥

[@NOTRyanStewart]

Thank you!

[@dominiksowa4188]

This is great, thumbs up :) Would love to see more of this

[@NOTRyanStewart]

More to come!

[@LukeryaPereprygova]

I keep coming back to this video

[@NOTRyanStewart]

please do, tell yo friends

[@nam.1652]

Great content!!

[@NOTRyanStewart]

Thank you!

[@jasonrashidnia]

Cool vid. You inspired me to get into this business.

[@NOTRyanStewart]

Glad I had a part in it :)

[@reidmoto]

Great call overall, thank you for sharing it. I think you spoke too quickly for most people to process comfortably. I mean he seemed to get the message and you built rapport and increased his confidence, and your statement about doing it right the first time/avoid stress and headaches is pure gold, but I never talk fast on the phone because I want the person to feel relaxed and comfortable talking to me. I want them to think of me as their doctor/consultant/coach/ and the expert who is trying to diagnose what his problems are, and people in authority don't need to talk fast because they're in control of their time. I am a high-ticket sales manager and close $8k to $30k coaching programs and masterminds in one or two calls, all on the phone. I'm thinking of doing live calls for a KZbin channel and people seem to really like them and it gives people in the same field confidence. I plan to do cold calls to businesses, warm calls to preset appointments on my calendar, will share the tactics I use to get gatekeepers on my side, and show that the most important priority by far, is that you talk to the person on the line like a human being. Try to get them to grin or chuckle while you're building rapport and make that human connection we all crave, and detest sales people who treat us otherwise.

[@NOTRyanStewart]

thanks for commenting!

[@abdulwassay7282]

Hey Ryan, it helped me alot. Is that somehow possible to get script/subtitles of your conversation? Thanks

[@NOTRyanStewart]

its all up here: theblueprint.training

[@jhoanmonsalve1302]

Good stuff 👏🏼👏🏼

[@NOTRyanStewart]

Thank you!

[@mikegriffin5926]

Great content Ryan. Question , couldn't you have saved time by qualifying that prospect before you even got on call with him?

[@NOTRyanStewart]

Yes, normally I would not have taken that call, but I was planning on recording it so I took it anyways

[@JosephConroy]

Hey Ryan that web design call was great. Would you please include a SEO call.

[@NOTRyanStewart]

Def coming soon!

[@tolbande]

Hello Ryan, It was indeed great call. I have a few questions with regards to this call. 1. Does this call was inbound lead or outbound leads. 2. What is your lead nurturing process? 3. Please make one SEO sales call. Thanks a lot men. Cheers, Amol.

[@NOTRyanStewart]

1. this call was from an INBOUND lead that came through my website 2. i don't have a lead nurturing process, they submit a contact form and then we have a consult then they get a proposal, very simple 3. coming soon!

[@hasbanshaikh6420]

Great and innovative video. Kudos.

[@NOTRyanStewart]

Thank you!!!

[@marcus0overend]

Thank you for this Ryan. Do you do much in terms of cold (but not freezing cold) outbound calling? Our sales team calls prospects who engage with our free eBooks and market reports but we'd like to make the most of these opportunities

[@NOTRyanStewart]

take a look here - theblueprint.training/trainings/cold-outreach-training/

[@vaughnpanthers]

Please do an SEO live Sales call. This was super helpful

[@NOTRyanStewart]

I will!

[@Abhishek_kurve]

This was awesome, Ryan. Next up, SEO sales call please! :)

[@NOTRyanStewart]

Thank you! Coming soon :)

[@jaredstevens5382]

The call was actually garbage. His phone skills needs an upgrade. Rookie mistakes. *Tell me about the business *Small talk, "hey how you doing"

[@uniquekid401]

@@jaredstevens5382 you're garbage

[@jaredstevens5382]

@@uniquekid401 ouch. Lol

[@uniquekid401]

@@jaredstevens5382 ikr?

[@ravisahni9058]

Please Make a video on seo sales call. While there are plenty of seo courses out there, there's a shortage of seo sales calls video.

[@MissesRobot]

Matching tone, nice.

[@NOTRyanStewart]

Glad you think so!

[@Aehan_khan]

You deserve atleast a million subscribers!!

[@NOTRyanStewart]

i agree :) - tag dome friends!!!

[@johnnyvarga6068]

you're building rapport. Grant Cardone tactics is definitely not for every industry. nice video man

[@NOTRyanStewart]

Appreciate that

[@mariannaszilagyi1097]

That was professional 👏

[@NOTRyanStewart]

:)

[@winstonharris3724]

Thanks I just wanted to know what a call marketing is

[@NOTRyanStewart]

not sure i knwo that answer

[@MrTonyradford]

Respect for uploading a sales call to KZbin 💪🏻

[@NOTRyanStewart]

🙌

[@JOSEPH2012ist]

Great video

[@NOTRyanStewart]

Thank you!!!

[@clermontcrocs]

The nature of tech sales is that there is ALOT of functionality involved. Usually prices are high and there are specificities needs being met so this makes the “pitch” have to be more tight and informative. HOWEVER, from a sales perspective, I thought you had good confidence, good pace and control of the call..control could have been better but again wasn’t bad. I liked how you justified the pricing: “we do it right the first time and save you headaches and time. More importantly than the money you save we’re saving you time and stress”.. that pushed on a pain point which was good. Also your pitch had overall, good value.. and you definitely broke down any credibility concerns with explaining who you are and why your expensive. I would have just given the price and asked for the card lol .. but I’m sure that’s not the order of operations.. but I never pitch unless I ask for the card..

[@NOTRyanStewart]

thank you?

[@jhoanmonsalve1302]

FYI: remember to change your alarm’s battery lol

[@NOTRyanStewart]

Man, I know - it's driving me crazy!!! It's 30 feet up the wall tho :/

[@JerryChen]

@@NOTRyanStewart lol

[@solitario8993]

Things i noticed: You placed yourself as someone who works with big comapnies but you also work with small companies(his) and it would be a contract agreement since its just a short term project. Also you said your price is high because you do a very good job,not the cheapest but great service, so that you could position yourself lke that on their mind so they justify the hugh price 200$. mentioned long-term relationship, UX,Design, FLows, etc, to catch their attention, and the went on to sendind them a quick estimate to they know how much it would cost them incase they want the full service. That way when they compare the small feature price with the entire price it seems small, and end up going with you. Brilliant. but its better said then done. great job dude! im curently learning UX,selling just websites is cheap unless you actually sell it with UX/UI Design. sidenote: im looking for a chance to work at a web company, willing to work for free to demonstrate my skills and learn from you.

[@NOTRyanStewart]

thank you for the comment!

[@brucepaulson7898]

Great stuff Ryan. It would be great to hear a marketing call. Do you steer them to a certain type of marketing like SEO or FB ads? Or do you try to sell whatever they ask for. I get a lot of folks that aren’t ready for ongoing SEO, so I’ll stear them to a smaller branding package or AdWords or maybe SEO with AdWords. It would be interesting to see how you determine what marketing mix would work best for the lead. Thanks!

[@NOTRyanStewart]

marketing call coming soon. i'll steer them in the direction i believe is the best fit, to the point where i've gotten into borderline arguments with leads about what is best for them. some people are dead set on SEO, but it's just not a good fit for them. i refuse to sell a contract that is going to put my team in a bad position in the future with a client who is going to be a headache. my team's happiness and work is what makes our agency go, their happiness is my top priority at all times.

[@MikeBarron1]

NICE!

[@NOTRyanStewart]

:) thanks Mike!

[@MikeBarron1]

Ryan Stewart no doubt bro… I just subscribed

[@reidmoto]

BTW, I liked and subbed.

[@NOTRyanStewart]

thank you!

[@AntheaMay101]

Thanks for sharing. However, don’t you have to state that the call is being recorded and may be shared?

[@NOTRyanStewart]

do you ask permission to post stuff to social media when other people are in it?

[@AntheaMay101]

Ryan Stewart where I live it’s a legal requirement to state a call is being recorded. But I know that varies according to local laws. Just asked Incase it’s not something you had considered :)

[@LivingfreewithSophie]

HI, Can you please link to the programs you used? You say the name fast for people not in the know :)

[@NOTRyanStewart]

which programs?

[@ManolisGerakakis]

@@NOTRyanStewart I think that @Living Free with Sophie means the one after Ahrefs at 0:54. I couldn't understand it either.

[@transoptic]

Yoooo Ryan go ahead and change out your smoke alarm battery! Go on, I'll wait...

[@NOTRyanStewart]

lmao the ceilings were 20 ft tall, i had to get a pro in there

[@bataviaproduction989]

SEO Call please. :D

[@NOTRyanStewart]

coming soon!

[@PandoxLp]

I work in germany also doing agency sales and the american style to cold calls is just so wrong for the german market. Its crazy ...In germany you should be the handsome guy that is always there when they need you and even if you know you have something cool to offer, you have to let them find this opportunity by themselves and then they will be you friend and put you on the same "eyelevel" nut sure if english people understand this saying "eyelevel" ;)

[@NOTRyanStewart]

this is not a cold call...

[@anabittencourt1]

Hello from Brazil! SEO sales call please! =)

[@NOTRyanStewart]

Hello from Miami! I will!

[@user-meandsplendid]

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[@ericorellana1695]

Seo sales call!

[@NOTRyanStewart]

Coming soon!!!

[@eddiecortez927]

Why did you say not to pay you for the service because It would be too expensive? Minute 7

[@NOTRyanStewart]

they were not a good fit

[@nico6054]

SEO sales call please!🙏🏽🖖🏽🤙🏾

[@NOTRyanStewart]

got you fam, coming soon!!

[@jeffcouret]

Ditto

[@jeffcouret]

I wonder how many people are emailing [e-mail] offering web design for $199/hr right now?

[@NOTRyanStewart]

@@jeffcouret lmao!! i def shouldve removed his contact info

[@MaherAdil]

@@jeffcouret lol.

[@christophermills1733]

I feel bad saying this as I love your work but that call wasn't very impressive, quite underwhelmed. You still rock, and I'll re-evaluate after an SEO call, which is more your wheelhouse ;-) Ps. I appreciate that from literally 30 seconds into it, you realised that it wasn't going to be a client you wanted anyway, hehe. Hope you can appreciate the honest feedback!

[@NOTRyanStewart]

i do appreciate the honest feedback, i dont take anything personally at all. just curious, why underwhelmed? even though he was under our budget, i still got a request for a quote which ended up in him signing up to do some project based design work.

[@christophermills1733]

@@NOTRyanStewart I'm so glad, I felt really awkward leaving the comment as I've never had a negative thing to say in all the years I've followed. Underwhelmed, purely because I expected the sales call to be on par with the work you put out, which is of incredibly high quality. Perhaps my expectations were too high, I expected more intelligent sales tactics which didn't feel like sales tactics (perhaps with an SEO call you'd be better positioned which I'll completely relate too), more conversation to build general trust and less technical terms. When you dropped the note about $8000 as a ballpark, I bet my bottom dollar that this was probably 4x his budget at least. I hope that's valuable feedback, pumped to hear an SEO call and that's the reason I clicked through :-)

[@christophermills1733]

PS. I did "like" the video regardless as it still takes major courage to record live and share - I'm the one judging, not pushing record and it's easy to judge ;-)

[@NOTRyanStewart]

@@christophermills1733 first of all, PLEASE do not feel bad. i genuinely did NOT take it personally and i appreciate any feedback from people, especially people who have been supporting me for so long. i understand what you mean, this was def not a great example of a strategy driven sales call (marketing ones are), the next one will be!!

[@christophermills1733]

@@NOTRyanStewart I'm pumped to hear you jam a call on SEO because I know it's your wheelhouse. After watching your call, I thought about it a lot personally, my SEO calls are obviously far more strategic than website update calls, so let's roll on the SEO call and watch your mastery!

[@solidstudjimusa]

Smoke detector battery replaced yet?

[@NOTRyanStewart]

lollll yes, it is

[@grigorimolotov2955]

Why would a bank use a wordpress site and hire a marketing agency rather than an IT company to create it?

[@NOTRyanStewart]

it companies dont create websites

[@grigorimolotov2955]

@@NOTRyanStewart sure they do

[@NOTRyanStewart]

@@grigorimolotov2955 no, they dont.

[@grigorimolotov2955]

@@NOTRyanStewart I work for one you dipshit

[@andrewbroadley8119]

Do a cold call please!

[@NOTRyanStewart]

ill never cold call, its the anthesis of what i teach and what my agency does. we make leads come to you and WANT to work with you.

[@abigroman]

I’m not sure if I really believe that was real. Any professional person would have asked if it was alright to use this call for advertising purposes.

[@NOTRyanStewart]

it was real

[@johncurtis9900]

This is super basic stuff. I would be keen to hear a call to an unknown business

[@NOTRyanStewart]

More coming :)

[@NOTRyanStewart]

but also, i don't cold call. 100% of my agency revenue (7 figures) comes from inbound leads.

[@LorenzO-305]

you guys should listen to sandler submarine here is illustration images of the steps : i.pinimg.com/originals/e9/cc/e2/e9cce28ca42cca513b27e287d81d0084.jpg similar like Ryan show here .. asking to the prospects if they have budget of the side for this project

[@andrewkillingsworth2256]

I know this video is 2 yrs old but I hope someone changed the battery in that smoke detector.

[@NOTRyanStewart]

lol

[@Andrew-md1to]

thats exactly what grant teaches?! find problems and offer solutions. He is not a kinda wold of wolf street sales person. You have to study CardoneU. Its the best sales training ever.

[@NOTRyanStewart]

I love cardone, i'm not knocking him at all.\

[@yasiaali3105]

i couldn't hear the customer very well ((((

[@NOTRyanStewart]

i know :/

[@thelastgeneration1926]

agreed, Grant cardone really corrupted the sales world and same with jordan belfort.

[@NOTRyanStewart]

agreed

[@levy_sky]

Why so fast????

[@NOTRyanStewart]

bc we aint got time to slow down

[@phily8020]

I would cut out "thats my pitch"

[@NOTRyanStewart]

k thanks

[@tuezmoi]

I can't get past the fast-talking. When you slow down it is so much easier to like you.

[@uniquekid401]

You dislike him just because he talks a little too fast for you...? Sounds like you have some underlying problems that has nothing to do with him.... Lol

[@tuezmoi]

@@uniquekid401 You do not know what "fast-talk" means. It is an annoying sales tactic and comes off as dishonest. I do not think the poster of the video is either of these. He just picked up a bad habit from watching too much Gary freaking Vee.

[@uniquekid401]

Okay, now I understand, I am aware of that tactic but didn't know you meant it that way. I still don't know why that would make you completely dislike him as a person, but to each their own I guess.

[@NOTRyanStewart]

im from boston, we talk fast - it is what it is tasha

[@hugonenganga9138]

Benzema

[@NOTRyanStewart]

:)

[@graph8836]

You were rude and arrogant but effective

[@NOTRyanStewart]

that was rude?

[@internetvide0]

Rofl this guy using a click jacker to get subs