What is Salesforce? | Salesforce Explained

Salesforce is the world’s #1 CRM software, with over 70,000 employees, and it ranks in the top 150 of the Fortune 500 as of 2022, but what exactly does Salesforce do? What is customer relationship management (CRM)? Welcome to Salesforce Explained - a new series that answers all your questions about Salesforce. In this episode, we break down the “Who?, What?, How?, and Why?” of Salesforce.
#salesforce #crm
0:00 - Salesforce Explained Intro
1:16 - What does Salesforce do?
3:01 - What is Salesforce used for?
4:18 - What is Customer 360?
6:14 - 30 second recap
7:01 - Salesforce core values
Learn More About Salesforce: salesforce.com
Subscribe to Salesforce: bit.ly/SalesforceSubscribe
Learn more about Salesforce:
Website: www.salesforce.com
Facebook: / salesforce
Twitter: / salesforce
Instagram: / salesforce
LinkedIn: / sale. .
About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments - including marketing, sales, commerce, and service - a single, shared view of every customer.

[@salesforce]

What topics do you want us to cover next? 🤔

[@ScrewDrvr]

I would like to see a simple guide for someone completely new and looking to start from step 1.

[@dannymaliana]

Salesforce Licensing 101

[@marcusmesina9453]

Would love to see some coverage on Salesforce Certifications!

[@gufran.khan449]

Salesforce integration with AWS.

[@albertcwong]

Doesn’t matter as long as Brian Tong is doing it

[@collinsugama1202]

The energy in your presentation makes it worth listening to

[@salesforce]

Thank you! 💙

[@hyunhokim5912]

Yes, I watched this video a few days ago. 3 days ago, I got accepted to the Salesforce Solution Architect role. You have no idea how much I am excited about this opportunity!!

[@-partycrashed-]

my dad works at sales force and he never answers what it is so thank you

[@cuzonGames]

😂 daddy too busy

[@rajeevranjan237]

He laundry money. Salesforce is just a cover up company

[@DylanDunnan]

I’ve watched this guy since CNET

[@chinwendumoneke]

This is great, i like the way you break it down... see you in the next video

[@mohitjadhav9888]

THIS GUY SEEMS TO BE A REALLY GREAT PRESENTER !!

[@firstnamelastname5848]

Uh, yeah, right, just like that. What'd he say? Be wary of people talking that fast. If it's a good deal or service it can be explained in digestible chunks, completely, and in a time-frame that allows for understanding.

[@alexandraalmanzar570]

Dude! Teach us the way to this level of sauce!!!!! Your communication skills are amazing!

[@himanshusaini5316]

Paused the video in between for commenting how well this man is explaining everything to us. Kudos to the team to hire him.

[@salesforce]

🙏🙏🙏

[@missmishmish69]

You are a great presenter. You are entertaining, clear, and make it easy to learn.

[@srosebradley281]

Yo singing brought me Brian 🤣

[@naveeedd]

*DATA PRIVACY & SECURITY* Nothing about that, Sir?

[@91gerrard]

Thanks young man.

[@josey7697]

Am looking for a CrM what features do you have..I can't find it clearly explained in your website

[@iandunn9497]

WARNING Be very careful dealing with the high pressure Sales Force people. After they leave the scene the pain starts, the cost of implementation is enormous and because you have signed a three year contract you are committed and there’s NO way out.

[@catsanchez5726]

How do you know about this?:0

[@iandunn9497]

@@catsanchez5726 Personal experience of course. Once you have signed it doesn't matter if you decide the software is not suitable for your business, your company will be pursued and harassed to continue paying the tens of thousands in subscription, in short time by debt collection agencies. Salesforce are ruthless operators. Implimentation costs for many business scenarios are also very, very heavy. Salesforce farm that implementation aspect out to third party consultants, none of that is done in house. Sales Force are high pressure sales entity They are certainly very good at that. .

[@lindad.7642]

And they and many more are embedded in. Facebook. Google. Financial apps. Thank God I have them all blocked. Sick of this BS!

[@ManchesterUtdFan]

We are getting hit with this one month in… I can’t say who i work for but it’s a HUGE company in the US for a health sector and already we are having issues where salesforce fucked up sending emails.

[@farmannazeernaseer655]

@@elevatedradio xxxx Xxx

[@zeetaonagete2524]

Great video

[@catherineparingit9097]

Very powerful speaker🎉

[@leonardohernandezvasquez6944]

In what jobs can I apply if I know how to use salesforce?

[@hortonfisher4239]

Excellent presentation Brian

[@rashida7777]

Thank you. I got an offer for Salesforce training.

[@kingpoop2471]

I was totally into the video until the Beyonce part

[@AbrarKhan-sl1ju]

nice video

[@user-jc8py7dw7r]

Love this guy!

[@akanshawaghole9023]

You have such a great energy! Its fun to learn with you.

[@salesforce]

Hey! We think it's fun too. 😃 Keep learning with us! Check out the Salesforce Explained playlist: kzbin.info/aero/PLnobS_RgN7Ja-kEYeJ2Z6DoHIkHQjaPRj&si=r2n_5BHqe8uCEuZn

[@samarthchaudhary7131]

One of the best explanation...👍

[@buffalolife7827]

HI, I've more than 20 years of practical retail sales experience with MBA (Marketing) degree. So which area of Salesforce would be comparatively easier for me for landing? Please reply.

[@enma_sh]

nice, i love this kindda videos, helps me a lot. im subscribed!

[@ProjectPro7]

Want to learn more because of this guy. Great presentation.

[@salesforce]

We have 20 more episodes of Salesforce Explained right here! kzbin.info/aero/PLnobS_RgN7Ja-kEYeJ2Z6DoHIkHQjaPRj&si=ZzR1cuUh7KzyuKgs

[@wardabhatti5532]

Informative video

[@angiebouzerand4256]

Can you do a quick demo and show what the dashboard looks like?

[@Mr.aliahsan]

fantastic presentation 👍

[@yamilemcbride]

Not the Rolodex 😅yes I remember using it in the 90s younging. Yet you’re easy breakdown made me follow for more. 360 Customer offers 360 opportunities

[@merbenlastica122]

Thanks for sharing your video very nice idea

[@Alexandra-jz4cd]

boom!! thanks a lot ! made it very clear!

[@salesforce]

Glad it helped!

[@funquizzes36]

New subscriber from Philippines

[@LanceNDevaco4Sight]

Heres to nothing but huge revenue and profit for SALESFORCE, TRITON GAINS & HOLDINGS LLC, AND DATA INTERACTIVE SOLUTIONS LLC!

[@anitapojas7768]

Hello Brian i would like to learn salesforce as well as most job requiere a person who knows how to do salesforce and i am a complete beginner. Can you make a salesforce video step by step? Thanks a lot

[@oldschoolcars3318]

Did you notice your "complete experience" has not included a reply? Brian is a paid actor and not a salesforce employee who is going to respond to you. He is a good presenter and has energy but the script writing is needlessly vapid and assumes a high schooler is watching. I would not expect a reply or explicit directions as there is a whole industry out there in for fee schooling on Salesforce CRM

[@niquoceberio6174]

Thanks!

[@GilbertNeal]

The intro was needlessly long and "fun?". Just get to the point.

[@danielmoraes9637]

thanks, good video presentation

[@mrrunner7646]

Hi bro ..I had 5 years career gap ....I learned Salesforce apex and trigger soql dml sosl..not yet finished lwc .I learn admin topic except flows .I didn't get a interview call ..in my trailhead I have completed 50badges ...what can I do for get an job ...

[@vikastiwari6780]

I heard about Salesforce is so hard from people. But I 100% sure. Bhai Jo questions puchna he puch lo admin se kaise bhi kisi bhi topic ko utha ke puch lo ekdum details me Jake... Logo ne faltu me rayta faila rakha he. Salesforce ka.... And 4 months me koi bhi hard skills. Ko sikhna koi badi baat nhi he.. Logo ka kaam he jhoot failana Opportunity less he is baar se agree hu.

[@MS-thin7k]

Please make a video about how to start or a reorient career in salesforce if you are not specialised in sales or marketing. I am searching a job and I have a very good profile but I am not advancing sometimes in the recruitment process as they say they need experience in CRM or salesforce

[@allisonmeier171]

So IT stated they could create a report of responses - so I know who to respond back to. Is there another way beyond customer service emailing me that someone responded to a text? Notifications only come from Customer Service. Nothing in real time

[@NidhiChouhan-iz4re]

Thanks

[@salesforcecotton8686]

Just found this channel, Brian you are perfect at this! Thank you! I am a Salesforce Admin in Cleveland :) I will be exploring the channel and referring others to it. God Bless brother

[@user-ymanbekov]

Ты нам поможешь

[@lovehate5334]

Is it still worth learning Salesforce or pursuing my career as Salesforce developer as a fresher in 2024. (Currently am an undergrad).

[@ubabyyou]

Thank you

[@o.9763]

Awesome Energy Dude!!!! Dope Video🙂🙂🙂

[@rachidazouhir7135]

Please advise how can I create a Traiblaze Profile to start courses ?

[@cristianencardoso2049]

Thanks. How to create a Child case? I need a tutorial.

[@leticiadreyes6724]

Definitely update customers profiles stored on data

[@danjohnson3756]

@briantong when have you been doing SF stuff? I call this a Good Apple.

[@canadacarscan4432]

There is a spelling mistake in one of the slides.

[@jodena3040]

Would you recommend sales force or sales tech

[@maysam5451]

thank you 😊👌🇩🇿

[@lizbpacareers3896]

Creating a campaign from a report in SalesForce

[@nesdi6653]

Brian tong! Ayyy

[@yvonnew7647]

Wow you speak fast 🙂

[@rodtwo9730]

full of hype and nonsense, I don’t understand why people can’t just get straight to the point

[@nathangoddard8115]

Skip to 1:58. You are welcome.

[@leascaart]

How does benefit a public sector job like say, education?

[@hwhalls]

Hi Brian, we are a company that sells a service (no tangible inventory) to clients (large companies only). Is there a facet of Salesforce that's geared toward "client" management vs customer management?

[@simcha7009]

Hi Holly, absolutely! I work for an organization that consults on Salesforce. Like you, we don’t really have products, as our business is focused on services. We, and our competitors in the ecosystem, rely on Salesforce to help manage our pipeline from presales and lead acquisition through fulfillment. The platform probably won’t be perfect for you out of the box, however, most consultants will be very capable😊 to help you customize your system for your needs!

[@hayathayat2611]

@@simcha7009 TC

[@hzlmpwln]

Is anyone here working as a salesforce at the bank institution? how do you do your work?

[@rababvshatim5986]

بتوفيق نشاءلله معاك من المغريب🇲🇦👍

[@dollythicke4265]

He makes me want to work for Salesforce. #GreatEnergy

[@Priscillasings_]

Video so detailed. Well broken down. Thanks

[@DZsami]

يا

[@priscillazietlow6299]

Hi! I'm a Priscilla-singer too! Great voice!

[@SamanInfo2]

well done my dude 🎉🎉❤

[@riccizech]

Almost pee’d myself when you were talking about Rolodex I used that irreplaceable tool in the 80’s pre-PC & your right the res had to be in your head or my personal favorite the scraps of paper pocket organizer, better known as a paper clip . Just started looking into tech sales gotta give this sales force stuff a whirl

[@olismiscclips6981]

bahhahaha this guy got me laughing. Thanks!

[@shwnshts9469]

1% 1%1% each FY in giving back. But what's SF annual markups? What's the executive salary bonus? The output of good would need to balance the output of bad. You can't claim to pollinate like locusts

[@abdullahtv2420]

Nice

[@nhlanhlamsibi2718]

Lol I felt you when you sang let me upgrade you🤣 by Beyonce...why did you stop

[@kalindikhairkar4361]

Can you please talk about Partner Program enrollment?

[@Moni1971ish]

Haha! Rolodex...um I had one of those but from the 90s!

[@SalesforceMadeSimple]

Great energy! but this would have been much better with a couple of screenshots - too much marketing speak and too general. People need to see an example of a record with this information.

[@jaysonaguinaldo3843]

Good morning sir

[@guppy13]

i love being stalked as a customer i love receiving marketing emails

[@mitul0520]

Great video. Can you tell me more about the Salesforce ecosystem?

[@augustayarteh6837]

You know Salesforce ecosystem is, essentially a network experts firms or individuals who have that ability to add services or products on top of sales force subscriptions. Would you please tell me your own definitions let me learn from it more. Nice questions.

[@robladw2332]

We use to call CRM track trace database. Changing the name does not make it less creepy.

[@lindad.7642]

App tracker. Did 40 attempts in one week on one of my apps

[@WilliamCarterII]

"That's not some fancy talk here." Proceed with fancy talk lmao But yeah this seems dystopic AF but bro did explain it well tho

[@JosueRodriguez08]

This company IS fancy talk lol

[@monicabarve9614]

Hi, I’m completely new to this. I will be starting the Admin course tomorrow through Supermums. I don’t have any tech or sales knowledge. I’ve worked in Pathology department 11 years ago, and now I want a career change. I’m just worried that I may find it difficult! I watched first episode, and I understand something at least!

[@Bambotb]

What did you do in pathology

[@maryanneparker863]

Oh interesting I'm in pathology too

[@thelatinarrow817]

Thank you I just got brought in to intern as a CRM specialist I start the 30th !

[@eddieyutub]

Can you compare differences between Salesforce and other CRM because I don't see the difference from this video. All CRM claim to do the same. Is the algorithm running in the back end of Salesforce more efficient thus needs lesss servers in both capex and OPEX. But I know that Salesforce cost more than other CRMs because it is better. How is it better?

[@Udyogkhadka]

A coustumar is most important in ours business

[@shotech1]

what does this have to do with cnet

[@Aliyemeni]

welcome

[@ayyubbhai9504]

How cool

[@user-ge3hx6vl7n]

Brian Tong is great ahhaha

[@augustayarteh6837]

Salesforce is a great platiform. As for for CRM is known as customer Realation management. Sales force is a great software that can work well with C. R.M and it makes customers feel so good the 360 is good to used along side. Nice narrations. I like to listen to Sales force recruters, on how they started it, and how it works for them. Educative video.

[@malikmajid2755]

Lp

[@barcalona55]

This guy looks like my childhood bully.

[@nadimahmad2902]

Haha🤣🤣🤣

[@bradypierron8736]

😂 damn… I was thinking the antagonist Fast and Furious. My bully looked more like Debo from Friday.

[@Rolledstonemedia]

😂😂😂😂I’m here for all of it

[@Comments_From_All_Channels]

Sometimes Emo hair doesn't cover 1 eye

[@julbri9069]

U must have been tiny

[@mtlienz2279]

Cool video. I'm debating to take the trailhead courses to get certifications or digital marketing via Google....noticing majority folks seeking jobs are not getting hired with the job market being "oversaturated" People with less experience are less likely to get hired, so it opens up questions on whether it's worth pursuing this field or simply pick another.....if job market is so oversaturared, by the time things stabilize tech will have evolved so much that wtvr we learn today could become very outdated within cpl yrs. So my question is what should we do in terms of obtaining certificates towards employment/careers?

[@sirlancegeo]

it is interesting to put out all this training material for free to allow people interested in working with their program a way to train themselves. I guess the equivalent is having manuals online for products to save on providing physical books with a digital product. For people interested in working for salesforce, it seems like a way of getting out of training employees by having them train themselves while working at companies which contract with salesforce so externalize costs and if someone becomes an expert at the programs, then offer them employment at salesforce or just take suggestions and improve the product from "customer" requests.

[@catdogfishdogcats]

​@@sirlancegeoif you flood the market with free materials, the companies get to hire say 10 people, but since the material is free, 500 people apply after looking at the material. So it mostly benefits the companies and not the job seekers as if the barrier to entry is too low there will be too many people applying for the same jobs, and too many people who have the exact same low qualifications as you.

[@lissettearroyo4939]

Y’all picked the best person to explain Salesforce! Brian is the guy

[@philamavikane9423]

Haha, I thought I'd clicked the wrong video for a sec😂

[@philamavikane9423]

.. and he really should've went, "click the notification bell, TINGG!!" this video would be trending instantly

[@sgbarshad]

🔥 Bro 😔 mere pass Aisa Kuchh Nahin Hai Jo Main Tumhen WhatsApp hun Tum Mujhe WhatsApp KZbin channel Hai Mere blogger banata Hun 🔥 ok bro

[@dilkumardilkumar3281]

@@philamavikane9423 8

[@user-rp1iq3yj1u]

خ خي

[@mikecrawford73]

the best commercials I've ever seen the balloon and the clap the best i want to buy stock but wares the bottom super company

[@gameking2025]

♥️♥️♥️♥️♥️

[@user-vn5fs2cc9i]

نور على نور

[@biggussd5473]

WHAT IS A METATAG ?

[@cowsongs]

A Rolodex stored the customer address and phone number so you could contact them. It didn't harvest the customer behavior, relationships, things they like, clinics and clubs they go to, things they subscribe to... You might call it CRM "Customer Relationship Management". I call it invasion of privacy, or more succinctly, spying. Salesforce is a high-speed way to turn any company into a used car salesman.

[@ryan18462]

What lol

[@ryan18462]

@mushy lmao nice

[@LeeTezeno-ym3lc]

G ya. R

[@timohara7717]

​@@ryan18462 weed eater

[@SouthernSpeedVideos]

Spying? Lmaoo put the pipe down, sir.

[@christienneburrell3977]

Bruh, I def. learned in this quick and easy video. I wasn't offered role, because I had lack of CRM knowledge. Thanks for the info and will def start learning through Trailhead!