Whirlpool Refrigerator Repair - Not Making Ice - Diagnostic & Troubleshooting

[@gailharrison2310]

Hello Bryan! Thank you so much for this video. I am a 68 year old woman and your video helped me to troubleshoot what was wrong with my ice maker. I followed your instructions and was able to get it to reset!! You are awesome!

[@jimsmith556]

That was really well explained. You addressed test issues that I haven't seen elsewhere. Will tackle my icemaker tomorrow. My only suggestion is to turn off the background music, at least at the sections when you are listening for the valve click. It must be fairly quiet and I don't know what I'm hoping to hear from your video. Thanks Bryan!

[@TheCatsa]

I have watched tons of repair videos on how to troubleshoot a Kenmore ice maker, and you sir are a professional. Finally someone I can understand. Thank you.

[@Appliancevideo]

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[@lukelegg9915]

Your video was excellent. You have a natural ability to explain and document without saying too much, and saying just the right things in the right order. A real talent.

[@Appliancevideo]

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[@raymondjr.1080]

Great video, this happens a lot to my fridge in the garage. It seems that the garage but it's a lot of stress on a refrigerator. What I like doing is unplugging the refrigerator opening the freezer door for 10 minutes and that usually clears it up.

[@vanessawilliams7746]

I'm going to try this I hopefully it will work for me!!!!

[@faithingod2457]

Like you, I am defrosting my freezer and see if that works... I don't want to take the freezer apart.

[@cklingner]

I don't have the same fridge, but the instructions still applied to my older Whirlpool freezer. Problem solved! Big Thanks!

[@TravelinLight303]

Thank you for taking the time to make this video, I was able to get my ice maker to start making ice again!!

[@ericgetsinger9538]

Thank you very much!! I have a KitchenAid KFCS22EVMS8. Your video showed a unit similar to mine, and your clear instructions helped me avoid a service call. Next time it'd be nice if the ice maker doesn't quit working when it is 90+ degrees IN SEATTLE, but today I'm back in business.

[@marileetaussig]

Thank you so much! I just showed up my super handy, very skeptical husband. (who doesn't care if the icemaker works as he doesn't use ice) It's working thanks to you!

[@Appliancevideo]

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[@luke2eckert]

After losing our water pressure for a few days down here in texas, this was exactly what I needed to find. Thank you!

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@BudSchnelker]

My town had a major main break last week and we went a couple days with no water. I have no ice now but I'm thinking it's because I finally exhausted the ice that was in my tray and the fill tube froze while the water was cut off. I'll have to check after I get off work, but it makes sense based on this video and your experience.

[@DoctorZee3]

This is one of the best repair videos I’ve ever watched

[@jlaw2116]

Excellent video, thanks. I have had problems with ice freezing in tube and my remedy is to use a syringe with plastic tube on the end and inject hot water up the tube. This seems to work quickly and without damage to frig. Thanks again.

[@Appliancevideo]

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[@BrockDunlap]

Our ice maker quit a couple of years ago so we use ice trays. My wife curses the ice maker every time she gets ice. I have researched this in the past and could not find good help ... this is excellent and exactly what I am looking for. I am going to go give it a try now! Great video! Very well put together 👏🏼👏🏼👏🏼

[@BrockDunlap]

Check out ice maker. No water / no ice in the maker. Did the jumper wire - nothing happened. Check wire harnesses, everything is plugged in. Removed the unit - no ice in water tube. I guess is it a bad ice maker?

[@bryanmcdermott77]

Brock Dunlap I am in the same boat right now, have you figured out your next move?

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@michaelhuynh494]

@@BrockDunlap HI. I have the same problem too. Please help. thanks

[@barbaramoore8344]

You sure know what you are doing. Great job with this video. Very easy to follow. Surely, you have helped so many and saved us from calling for a service visit.

[@Appliancevideo]

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[@lorraineioannou]

Perfect! Our ice machine was in the off position. Saved us $$

[@waynepan1750]

This is awesome instructions! Followed it step-by-step, I fixed the problem myself. Thank you!

[@Appliancevideo]

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[@lazybazy6074]

Great info maybe if music wasn’t playing we could hear the clicks but great video I’m defrosting my freezer right now to check it out

[@Appliancevideo]

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[@patrickboatsman1681]

Thank you! We had the ice blocking as well and could not figure out how to resolve it. Currently in lock-down for covid-19 and did not want a service prson in our house. Thanks to your video it worked like a charm!

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@markfigueiredo682]

Thank you for doing this video. the icemaker was exactly the same as the one we had and i was able to fix the problem following your instructions.You are amazing!

[@Appliancevideo]

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[@Hvacnc]

@@Appliancevideo i have a whirlpool model number GP5RYAXVY05. Jumping T and H. Does ntn. Jumping to the solenoid valve and water comes out onto the ice maker trey. Jumping N and M. Motor doesnt rotate. Any ideas? Btw ice maker was re installed after being out for two hours. Idk if that’ll make a difference in jumping N and M

[@pirhan]

1:41 - SOLVED! Thank you! I just heard the rumble of the ice hitting the tray five minutes after putting the arm in the on position. No clue how it got turned off, but no worries, fixed now because of this video. :)

[@Appliancevideo]

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[@drmrdee]

Thank you so much for the easy to follow along video. I got all my tools ready to go, had my spouse clear out the freezer and before I could even get into the freezer to start work, the ice maker was already making ice. I guess it just needed a little defrosting. It was a good excuse to wipe down the freezer section. Thanks again and I know where to come if I have a much bigger issue next time.

[@KurtBernardo]

YES! Our KitchenAid ice maker was not working. I followed your steps...stuck a hair dryer in there... and after 5 minutes or so a large ice plug fell out. Thanks x 1000!!!!

[@Appliancevideo]

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[@pug335]

Thank you kindly sir for this DIY fix!... Greatly appreciated!

[@freddaniali]

My defrost thermostat/klixon was was bad... once replaced, the ice maker started to work again. Looking at the schematic, this bi-metal thermostat is inline with the evaporator heater, the pan heater, and a heater for the fill valve for the ice maker. I have a fancy built in... most refrigerators may not have a heater for the fill valve. Great video!

[@jayvee962]

Great video! The maker seemed to be working when I jumped it although it wasn’t letting water through. Nothing seem to be blocking or iced over in the water hose as I stuck a long screwdriver in it and felt nothing. Any way to test to see if water is going through while I have the maker disconnected?

[@bryanh1944FBH]

Thank you Brian. This video was exactly what I needed! Your instructions were very helpful!

[@Jasonboyee]

Excellent instruction and explanation of the why’s. Thank you!

[@maroneywilliams419]

@@Appliancevideo ) VIP

[@Appliancevideo]

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[@maximkhasiev]

Thank you so much for your video! Super clear explanation, nice footage too. I had the same issue, and thanks to you, I easily fixed it

[@Appliancevideo]

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[@Rhenexful]

Very informative 👏🏿 👌🏿 thank you for sharing 👍🏿

[@dkroen17]

This was a huge help to me in trying to fix this ice-maker during a holiday/birthday weekend.

[@Appliancevideo]

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[@stym1e]

One trick I have used on several "no water" freezers is around the back where the fill valves are located swap the connectors for the water fill and Ice maker fill valves then go around to the front and momentarily press the water button like you are filling a glass only now the Ice maker should get water if everything is working. This makes cycling the valve easy from the front of the fridge. Just remember to switch them back when finished troubleshooting.

[@trenthelms]

Nice trick! It helped me to eliminate ice as a possible cause. I have filled the tray with water using the water dispenser button. Now it's wait and see to create ice. One of those connecters, has a tab that looks defective. Perhaps the connector has worked loose and is causing the ice water valve not to work. Hope to confirm soon.

[@trenthelms]

The ice maker is working again. I changed the filter which did not seem to help. But one of the two water water valve connectors looks deformed. I swapped the connectors as suggested and ice was made overnight. I worked with the connector tab of the deformed connector to ensure a good connection, and powered on and off the fridge a couple of times. I also pressed the reset button on the ice maker a couple of times. It's working now when it didn't work before. The ice maker has been working all day today. By the way, has suggested above.. swap the connectors back after troubleshooting, I did not do that and I had a puddle of water on the kitchen floor this morning.

[@peterford9369]

Good video. Man ud think when they design these refrigerators, they'd work out all the bugs. I have a new Hisense refrigerator bottom freezer model, and the ice maker worked at first for about a week, then wouldn't discharge the ice. Then it would, then it wouldn't. The support outfit knew 0 . They read the manual that comes with the unit to help you. I have the type of ice maker with the arm that goes down to check the bucket before dumping. They didn't even know that. I just watched a video before yours, to find that out. Guess I'm learning. Anyway, I defrosted the ice maker like they suggested and suddenly it's making ice again. Crumby design to me. Anyway thanks for the video. They mostly do help. ✌️

[@jamiegerrard2129]

Thank you for the informational, instructional video, freezer was a little different the icemaker is similar as the problem was similar. I easily removed the whole thing, chipped the ice away, let it thaw out and it works great thank you for your help and advice!

[@Appliancevideo]

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[@billtolsma5745]

Great video. If the ice maker cycles ok with the jumper wire but the water still doesn’t flow is the issue with the electronics inside the ice maker and is this the point when I replace it? I have made sure there’s no ice blockage and the water does flow inside the refrigerator dispenser. Thank you.

[@bryangremilliom788]

You are amazing! I watched your video and thought it cannot be that easy. I lowered the temp on the freezer and checked it five hours later. Ice is filling my bend.

[@Appliancevideo]

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[@Ph._.l2]

Hi Bryan, I just watched your video and it’s very helpful. The ice machine in my refrigerator isn't operating properly, even after I followed the instructions. I think the water line is not working properly. I filled the ice maker with water, and after four hours, ice came out. Could you help him on how I can fix this issue. Again thanks for the video it was really helpful.

[@seniordawguno]

I have installed the new inlet valves (with your video help). Now I've attempted to get the ice maker to cycle using the curved wire inserted into the tray but it doesn't cycle, or fill the ice tray. Now, what's next? Or do I have to wait for a long period of time? Or do I need to replace the ice-making tray? Thanks

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@usahoangsatruongsa]

Already a subscriber but still very impressed with your instructions and explanations.Thank you.

[@Appliancevideo]

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[@tracyburden6699]

Great video for clear information.

[@Travcity1]

Thank you so much for taking the time to do this. You just saved me some money and I was able to fix myself.👍👍

[@Appliancevideo]

Glad I could help, thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@nanubhaipatel1888]

It’s very good it’s help me to have a general knolage

[@mirage711]

Thank you for your help.. Your the best..

[@danmobley8246]

Well produced and very helpful video. Thanks!

[@Appliancevideo]

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[@verygrateful4712]

Thanks for taking the time to create this and the many other videos - they are very helpful!

[@Appliancevideo]

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[@kellyharbour7140]

Awesome explanation

[@ronallen9165]

GREAT explanation thank you very much

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@shutupdog11]

Same here ! That jumper to start a cycle was the deal ... thank you thank you thank you .... My feed was frozen right at the tray too. 😄

[@Appliancevideo]

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[@shutupdog11]

Subscribed !! Yes Sir ....

[@aprilbeck-friends5571]

Thank you Brian.... you saved me a repair cost!

[@Appliancevideo]

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[@bradtarman643]

I've watched you're video great job! I have the same ice maker and did everything you did and mine wasn't frozen .Cycled it and the water still doesn't kick on after it goes through it's cycle. Used the jump wires on L and V and water filled the tray but doesn't do it on it's own. So I know it's not frozen. Do you know what else could be the problem? Thanks

[@iansberg850]

This is very helpful thank you. Hopefully this is my issue...

[@Appliancevideo]

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[@salmonbonegaming]

Hi there and thanks for the video, very helpful... however, I'm still at a dead end. No ice being made still. The fill tube is not frozen and I just replaced the Water Inlet Valve... I've also replaced the water filter. Still no water flowing into the ice maker molds. The ice maker itself seems to be okay and is going through the motions of making ice... just no water, so no ice. Any ideas of where to look next? Thank you!

[@leoparra955]

Thank you Brian!

[@Tofast12837]

Great video. Solved my problem at no cost. Thank you.

[@m.f.k.6648]

There are many other possible reasons for a ice maker not to work. Mr. Cole only addressed one of them. In my case it was the wire shutoff arm that was not properly inserted in a small hole in the front timing mechanism. How do you know if it's not properly inserted? If you rotate the arm to the UP/OFF position it should stay there. If it doesn't then you can assume that the arm is not properly installed.

[@Appliancevideo]

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[@sharonbarnett6262]

Thank you! I had to move the arm, somehow it was in the off position.

[@vanessawilliams7746]

I will be trying this out as you walk me through it will comment later if I accomplish something

[@Selandry1]

Thanks. You saved my ice maker.

[@davidrichards256]

Very clear and to the point. Thanks

[@Appliancevideo]

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[@hunt3r9516]

nice video! i have had my kitchenaid ice maker apart several times trying to figure out why it wont stop making ice even though the arm is in the off position. without any wiring to the arm, and looking at the gearts, i do not even understand how the arm stops the unit from making ice. any thoughts?

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@CJyoumark456]

thanks! Just fixed mine, this video was a huge help.

[@Appliancevideo]

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[@CJyoumark456]

ApplianceVideo.com turns out it isn’t fixed... it’s either the switch or the ice makers... won’t dispense water to the ice maker. Don’t have a drinking water tap. V-N for the switch was 199ohms. Will probably replace the ice maker itself. It cycles...

[@tintistarandvini1519]

Thanks. I think you just save me a couple of bucks with the blower technique

[@Appliancevideo]

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[@joelbt13]

Awesome video - i have the same exact refrigerator. If my fill tube is not frozen, what is the next step in diagnosis/repair?

[@Appliancevideo]

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[@mannydovale1495]

Thank you so much,well explained and demonstrated.

[@Appliancevideo]

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[@kenjhnson]

Great repair video!!

[@Appliancevideo]

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[@davidlangley6671]

Hey Brian. I went thru the checks and ice maker cycled with jumper wire. Don’t appear to be getting water. Nothing frozen that I can see or feel. What’s next ??

[@noemaldonado437]

Thank you God bless you.

[@rickbowman6692]

Thanks, great advice, very helpful to hear from a pro.

[@Appliancevideo]

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[@gregmaffei2801]

Thanks for a great video. This was applicable to my Jenn-Air JFC2089WEM11

[@Appliancevideo]

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[@rkg456]

The AC in our house went out a week ago. The needed part is due any time now. Since then the house has been about 80-90 degrees. We have been going through ICE. Yesterday it stopped making ice. Would the outside temp have an effect on the inside temp of the freezer or do you think we burned it out?

[@TheWarrior831]

How do take the icemaker out of diagnosis mode? If you leave the jumper wire in, does it just cycle through nonstop?

[@hemantsurti706]

Hello, it's really well explained. I've question about removing ice. Can defrosting for day or two help melting ice? And not to remove ice maker? Or ice has be removed manually? Thanks again

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@Kgio-2112]

I ll answer that. Yes. Defrosting will work

[@cecilall4150]

Outstanding!😊

[@Appliancevideo]

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[@ZackHeinkel2000]

Good explanation.

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[@nothus53]

Brilliant!

[@Fairpayinc]

On that whirlpool ref, where do you replace the filter?

[@porthose2002]

Very helpful, guys. Thanks for posting!

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[@btonyp77]

how do get the jumper wire?

[@unicornofthought]

The upbeat music throughout the whole video really helped 😂😂😂

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[@josemanzanares2536]

Pretty good Video!

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[@mrdoright777]

Thanks Man REALLY even tho I have a different ice maker but basically the same concept applied and that was my problem just a lil I mean lil piece of frozen ice in the fill tube right at the front of the tube was HOLDING BACK THE WATER FROM THE ICE MAKER JUST A LIL ICE WAS BEING MADE VERY LITTLE ICE WAS BEING MADE STUCK A SMALL SMALL PHILLIP SCREWDRIVER IN THERE AND THE ICE FELL OUT AND BAMMM IT NOW MAKES ICE AND TO THINK I WAS LOOKING FOR ANOTHER REFRIDERATOR CUZ I DONT HAVE THE TIME ARE PATIENCE for failure I just usually get another and keep it moving P.S you can watch 100 videos on the same thing but it will be one person mayb two out of every 100 that will get straight to the point AND THAT WAS YOU MY FRIEND KEEP UP THE GOOD WORK I HAVE LIKED AND SUBSCRIBED JUST BECAUSE THANKS AGAIN AND MERRY XMAS & HAPPY NEW YEAR

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[@tracksofnyc]

Took the unit out and noticed the plastic fingers were jammed up, straightened out, repositioned everything put it back together good to go. Thnx

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[@JDCrae]

My mold was full and frozen solid. What would be the cause of this? Took it apart, nothing stuck in the inlet line. Cleaned and dried the mold. Turned the bail up to wait until the freezer cools back down to zero before I try to turn the ice maker on again.

[@robertl1244]

Try doing this in a side by side freeze/fridge. There is no room! Cant get a drill in. Need to use a short ratchet with a short extension. Then, try grabbing that wire and detaching it... can't grip it easily. Grrr... didn't know I'd be changing this when I bought it. Never getting another side by side... next will be freezer in the bottom! Good video though.. lines up with others I've seen.

[@jessietenkiang2021]

Thank you my ice maker works now. It was frozen. Thanks

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[@djjouano]

What's the cause of frozen water in the tube? I think it should be resolved to avoid recurrence. Thanks for sharing

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@keysthinking]

water valve to ice maker is letting a little drip into fill tube,to fix .........replace water valve 45 yrs of doing this work

[@chetciciotti]

If you disconnect the power to the refrigerator, how are you able to bypass and cycle the ice maker and operate the fill valve?

[@gpatel345]

if I unplug refrigerator for couple days will it defrost ice chuncks from waterline ?

[@Joe-pq6td]

Thank you worked as you said...Problem solved

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[@squidpogo]

thanks for posting this, was so much easier to sort out my icemaker issue. i have a different brand but much of the info was totally helpful!

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[@markagee44]

What gauge wire is the jumper? Sorry if this was asked in an earlier comment.

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@joeysimmons2779]

My ice maker does not have removable face plate kitchenaid french doors as well. I will get at most times if it stops working is brown water, I replaced filter water is a lite tan, no water going to icemaker but going to dispinser please help thank you

[@ritarogers2793]

Ours model doesn't have a screw on the cover. Does it just pop off some way?

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@d.m.4815]

Yes, just pull the cap off.

[@joebagofdonuts1453]

when you use the jumper wire, is it ok to do this on a new ice maker that doent have water?? with the front square cover off ,can i tell if the circuit is working or not

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@stevemarcinkiewicz9691]

Excellent video. Got mine working👍

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[@DIESELFUMESS]

Pretty good instructions. Couple things. Would be nice to tell people who dont have water inside the refrigerator on how to check if they have water going to the ice maker. Last but not least.. more of a tease than anything. But you told people right away to unplug the unit. If you do then you won't be able to run the test that you have listed.. otherwise thanks for the video...

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[@marymcadams516]

Hello, we have WhirlPool Fridge Model ED5FVGXWS05, we want to manually cycle the ice maker through a test cycle. We have our test wire. Which two terminals do we use? Thank you!!!

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@robertpeters6070]

T & H

[@elvis-jj1sc]

well done sir ty

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[@scottmckinney4291]

Ditto. I will like, comment, subscribe and share.

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[@marisamasutti3890]

Hi , same model Icemaker stopped working, ice remained in the icemaker. I had discovered an open freezer door during one of the real humid days , which is frequently an issue in my household. Not sure if a build up of moisture/ice initiated this issue. I removed the icemaker and when I removed the cover I noticed the right hand side(closest to middle of freezer) heater connection had melted/deformed the plastic around the connection... the copper metal connections seem fine .. should I just dry it up and reinstall ? was moisture shorting the connection - resistance, heat etc ? could the non-functioning heater damage the motor or is it protected when something in the cycle does not work ? Thanks, Rob

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Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@1stFlyingeagle]

On these models, there is no way to jump the fill valve to just test the fill valve and delivery?

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Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@flyingdude119]

Your comment at 6:19 is incorrect. You said to push the tabs on either side to release the wiring harness. To release the harness it is necessary to pry the holders on top and bottom of the plug with a flat head screwdriver, then pull the plug out.