How to troubleshoot wireless mouse issues in Windows | HP Accessories | HP Support

If you are having issues with your wireless mouse not functioning properly, watch this video to learn a few ways in which you can potentially fix your mouse or wireless connection. This includes troubleshooting mice with USB receiver connections as well as mice with Bluetooth connections.
Chapters:
00:00 Introduction
00:10 Check USB connection
01:10 Reset USB connection
01:44 Check Bluetooth connection
02:10 Update the hardware drivers
03:00 Reinstall Bluetooth device
03:35 Test hardware with HP PC Hardware Diagnostics
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How to troubleshoot wireless mouse issues in Windows | HP Accessories | HP Support
• How to troubleshoot wi...

[@beastboy5760]

Thanks man You saved the day❤

[@Narathasimmer]

Thank you ❤

[@aerodicus]

I actually bought a new Mac and mouse and the same issue is happening again, (glitchy tracking and loss of control) so I threw the mouse at the wall and now it seems to be working a lot better!

[@stephendykes1189]

Great! If my mouse doesn't work, how am I supposed to navigate Windows! Your video shows Windows navigation with a mouse. If I could do that, I wouldn't be searching for halp and advice!

[@HPSupport]

Hi Stephen, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your mouse. Please follow the troubleshooting steps from the link below regarding the issue, Link - bit.ly/3ITBMUt Hope this helps! Please do let me now if you need further assistance. Have a great day! Akhil_HP Social Media Tech Support

[@aerodicus]

First look to see if what you're holding is a mouse and not an avocado, then see if your house has power, that's it, your all set!

[@error4935]

Hey my HP 120 wireless mouse just stopped working

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Could you please use the link below and try the troubleshooting steps provided, Link - hp.care/6050YeNvn Let me know! Regards, HP Support

[@yes1vinod]

not work

[@HPSupport]

Hi Vinod, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your wireless mouse. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2WGTYeA Binu_HP Social Media Tech Support

[@famingwang2952]

Not work, my hp laptop did not even find my Bluetooth mouse. However, my MBP could easily connect with the same mouse.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your wireless mouse. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2WGTYeA Binu-HP Social Media Tech Support