You are NEVER going to believe what this Customer did! The ATTITUDE leaves me GOBSMACKED!

I sold a Accident Repaired Ford KA and the customer came back 1 WEEK LATER!

[@neilmartin5341]

Good to get a nice customer for a change, could offer him a free next service / mot. Could be good for business as he might recommend you to someone else.

[@ChopsGarage]

Mine are all nice, some just expect little too much

[@reeced5521]

Free service when it's due. Plus, you've shown him that you're trustworthy and that the other garage that did the re-gas is not. You've probably got a repeat customer on your hands there who will also recommend you to others.

[@ChopsGarage]

Yep service sounds fair

[@craig28c]

Was going to say same thing....will go a long way and probably see the customer back to buy another car

[@jasonhobbs5611]

I've had some real bad experiences with car sales. I can honestly say that I would definitely feel confident buying a car from you. That customer is 100% correct in what he's saying but on the flip side he could of tried getting everything done through the warranty. Deffo a free service as its cheap enough to buy a service kit for 1 of those. So nice to see a genuine trader, keep up the excellent service you provide mate.

[@johnkaimins9998]

@@jasonhobbs5611 Deffo?

[@macpdm]

Totally agree give him a free service. You don’t have to but it will pay you back and make him happy

[@JP-446]

Offer him a discount on his next service and MOT as he is the ideal customer. Great to see, as you say, someone who is not out for what they can get!

[@ChopsGarage]

Very true

[@6ettinold]

I have the same attitude as this gent. The only difference is, I tend to do as much of my own work on cars as I can because I have a deep mistrust of garages. This unplugged sensor on this Ka bears that out 😉. I would definitely do as J.P. suggests - you both win as he is very likely to be back at your door for his next car. These are the customers you want coming back.

[@dennisrobinson7587]

That customer has the same mind set as myself.I think we live in a different age now where most people are out for themselves.I was brought up in a time where you looked out for your fellow man and took responsibility for your own actions.

[@shaunuk1889]

Not only a star of a customer but give yourself a pat on the back for your generosity in wanting to do more for him when you don't have to. Best car dealer I've ever heard of.

[@ChopsGarage]

Too kind!

[@rob12841]

Free service and MOT that's a customer for life right there very welcome back!

[@ChopsGarage]

Exactly!

[@johngreen8693]

What a lovely video and attitude. Great to see honesty and openness, that always sells itself. More please!

[@ChopsGarage]

Many thanks John!

[@patrolturbodiesel]

I thought this was going to be the usual customer demanding the earth. Nice to hear there are some decent ones out there

[@ChopsGarage]

Exactly!

[@taxidude]

Thought he was wanting his ash trays emptied.

[@mediaserver8265]

Like how you are amazed at that customer attitude, I’m amazed at your own. I’ve watched a few of your videos and it’s refreshing to find someone so open and honest. Your ‘keep the customer informed and happy’ approach should be the norm, not the exception.

[@ChopsGarage]

I appreciate that!

[@davidadams5116]

It’s nice to see an honest car dealer. When I think back to the late 60s and I bought a Ford Zodiac and the dealer had it on the road for me (no test drives then as I was 17) and I drove away Came to a roundabout and then found I had no brakes. I pulled the handbrake up and it came out of the centre console. I got it home by nerving it, rang him up, and he told me they were working and hung up. I laugh now but it’s nice to see you treat customers with honesty and respect.

[@rickyp9386]

Nice seller, nice buyer, what a rare combination! Offer to do his next service for free and you've got a customer for life, everyone's a winner.

[@benevans3733]

Another brilliant video again as always and hope you and the family are staying safe and well

[@ChopsGarage]

Cheers Ben!

[@wilfredzielinski5685]

what a great great chap and all of your video thankyou

[@adrianflower3230]

Whatever you choose and agree with your customer is the right thing to do. Remember birds of a feather flock together. He will know many folk who will share his mindset. Get to know him and he will introduce you to hundreds of customers like that over the years. Well done great story very well told love the headline. It's completely different from what everyone must have been expecting 😊👍🎉

[@ChopsGarage]

Lol, a little click baity but thats what get the views eh lol!

[@classicwheelswales4491]

Great customer, and good reply from yourself, Top customer Top man.. Offer him a free service 👍🐈

[@ChopsGarage]

Will do buddy

[@classicwheelswales4491]

@@ChopsGarage good man

[@th3jollym0leplayz3]

It's nice to know that there is a good people out there!

[@ChopsGarage]

Exactly!

[@neilrees2832]

Great video guys and great work as allways

[@ChopsGarage]

Glad you enjoyed it

[@benevans3733]

Hope you and the family have a good bank holiday weekend and the wheel trims look really and the rear bumper does look really good as well

[@ChopsGarage]

You too Ben

[@fastasfox]

This is a positive channel..bad news sells and yes you played with the title but it's such a refreshing change to have some positive vibes come out of a story.

[@ChopsGarage]

Cheers

[@adamcollins9404]

Next service at cost? Great customer attitude, like you say, unusual nowadays 👍 well done him for being responsible

[@ChopsGarage]

Ill give it free!

[@pauld7861]

Love how much you teach with Painting 🎨 mate honestly it’s great 👍🏻.. Highstyle is good mate for the tyres but it leaves a wet/sticky feel but your better with AutoSmart Finish for interior and exterior plastics, dust is less prone to stick to the plastic panels takes two coatings but leaves a nice finish or even Aerospace 303 for exterior plastics.. Genuinely buy that man a case of his favourite Beer/bottle of Whisky for being a true lad and sorting his own issues out instead of pestering you.

[@ChopsGarage]

Thanks Paul, Ill try that out

[@kevinjekyll1521]

Wow, isn't that just the coolest encounters, I actually think the best thing you could do is say in person what you just said here. I'm sure that appreciation of that persons attitude should be applauded. The idea that the nice person comes last is so wrong. I really like your attitude too, it is in the details that makes a buyer happy, the "that will do" is just a sign of someone who is lazy and doesn't care about anybody than themselves, till it gets done to them! If I lived even close to you, I would definitely buy a car from you in a heart beat. Thanks for sharing this, put a smile on my face.

[@ChopsGarage]

Thanks Kevin!

[@brianiswrong]

Meanwhile The garage that re gased the air con and removed the sensor,are waiting for him to return to have £200 of unneaded work to be done (ie they keep the car for a day,plug back in the sensor) and take his cash and thanks for fixing the air con😲 Send the gentleman a £40 garden center gift voucher👍

[@ChopsGarage]

Oh thats a good idea

[@benevans3733]

Hope you and the family are staying safe and well

[@ChopsGarage]

Yes thanks mate

[@robertforget6369]

and so it happens two stand up guys cross paths its must seem strange ! your customer will be back great video keep safe

[@ChopsGarage]

lol, thank you

[@alancraigie7951]

Looking forward to this one. The videos just get better and better. 👍👍👍🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿

[@craigethorley623]

Concur.

[@finleyplympton]

@@craigethorley623 same

[@ChopsGarage]

Too kind!

[@Ro32da72]

Send a hamper of goodies to his house with a voucher in it for a service. What a legendary customer! We could all do with customers like him. And dealers like you, to be fair. Good work 😎

[@ChopsGarage]

Thanks Ade!

[@benevans3733]

Glad you have been able to sell the Vauxhall and hope you get what you wanted for it

[@ChopsGarage]

Yes good price

[@iancovid19hamilton69]

Thanks James for the Hi-Shine info.

[@ChopsGarage]

Damn forgot the link!

[@iancovid19hamilton69]

Its ok,see it on eBay,think its called Hi - Style.

[@dingleberrybob531]

I definitely agree that a free service and mot would be a great offer, it would put you in good standing with him and think of how much he would promote your garage to his friends and family.

[@ChopsGarage]

Yep service offered

[@Cavalier_Steve]

I come across one of your videos the other day, I think it was BCA messed up, anyway I’m really enjoying your content and I have subscribed I really enjoy the tinkering aspect of the videos and the stories you tell about the customers. All the best. Cheers

[@ChopsGarage]

Cheers buddy

[@richardgr3gg]

Sounds like a good honest guy, I bought a 6 year old car in the past and the thermostat blew. I'd already given it a complete hard service when I bought it being fairly technical. However the way I say it the thermostat cost about £50 so anything under £100-£150 I would handle myself (if I'm capable) my mate who is a mechanic said I should take it back, but it's not their fault can go at anytime and accepted it. I think it happens quite often.

[@ChopsGarage]

Very gracious of you

[@jamescaley9942]

Had the gearbox replaced it felt a bit notchy... had the engine replaced because I didn't like the sound. Had the car re-sprayed because I didn't like the colour...

[@davejenkins6896]

Felt I underpaid you so heres another grand

[@ChopsGarage]

lol!

[@unkelartgarf3792]

This reminds me of when I bought a Chrysler Crossfire from eBay. The car was absolutely stunning but the listing really poor. It was a no reserve auction and I got it for £1024 (examples of this standard were going for about £2500-3000 at the time). The seller and I acknowledged that I'd 'stole it' at that price but he was a real nice guy and was still friendly and honoured the sale. The car only had one key. About 2 months later, there was a knock at my door and it was the seller. He's found a second set of keys and detoured about 15 miles on his way back from work to drop them off to me!!

[@jonb8241]

Do a couple ‘Labour’ free Services.... top bloke 👍

[@ChopsGarage]

Wasn't he eh!

[@raymondheaney7132]

You really have a brilliant business with a great after sales service, my wife bought a 3 year old corsa with 26000 miles on the clock from a reputable dealer, 1500 miles later clutch started to slip, took it back to dealer "sorry warranty does not cover clutch". They just did not want to know They wanted £900 to fit a new one and this vehicle had a 12 month warranty.So good luck and success to your business and keep the brilliant videos coming.

[@ChopsGarage]

Thank you! Yes clutches rarely warrantied but I'm sure a bit of discount for good will would not have gone a miss

[@pablo123b]

Brilliant attitude, chuck him an oil filter change, sounds like he will be over the moon. I love your honesty James....have I missed so.ething why is the corsa being refunded mate? Cheers paul

[@ChopsGarage]

Keeps getting a code coming up for a faulty sensor. Replaced it and came back. Car drives fine simply has the light on dash think a wiring fault

[@sammytheseal2307]

I can't wait to see the new purchase 😁

[@ChopsGarage]

It arrives Monday!

[@sammytheseal2307]

@@ChopsGarage Monday's here, must mean the new purchase is here 🙂

[@lordoftherings8558]

Great Story. 😃 To be fair, that's exactly the attitude I have. If I was paying £5k for a used car with warranty, then I would contact the seller if there was a problem. I bought my current car during lockdown and had it delivered, not having seen or driven it, sold as is, no warranty for £1750, on the basis of a 7day no quible return if the car wasn't as described. There's faults with the electric windows & the air-con isn't working 🙁 (not mentioned in the ad) but it's a 10 yr old used car with 130k miles. It drives fine & I like the car.😏 If I wanted a motor similar age with no faults I'd expect it to cost £1000 more. I'd rather have that money to sort the car myself. Just MOT'd it - needed bulbs and has a lot of advisories incl one v.bad tyre & another very low(which I'd spotted). My choice to have 4 new tyres (£250), replace the tatty gearknob, new wipers. Was supposed to have had oil change before sale but clearly not😒. Most dealers treat customers like chumps. I'll change all filters, oil, coolant, brake fluid etc myself for peace of mind (£100). As I do few miles & expect the car to last a while, again, my choice ; I plan to clean, de-rust & undetseal the chassis. Your car is what you make of it. Treat it with respect & it'll take care of you. Great Channel 👌 & really enjoy your vids, but you are too soft for a car dealer. 😇 All the best 👍👍 👍 Rob.

[@bumfluffmcregor3730]

So you got bumped and did nothing one born every minute

[@petershepherd6889]

I live in Portugal and garages here selling used cars charge you for a warranty.if the cost of the warranty is high then their is usually something wrong with the car. Your ethics are spot on and I can see you getting a good reputation.

[@ChopsGarage]

Thank you Peter!

[@petershepherd6889]

@@dizzy2020 Hello John, I purchased a Skoda fabia from a car dealer in Lisbon for 2750 Euros which was what they were selling for at the time but a warranty was going to cost me 1000 Euros on top. Didn't bother with the warranty as car drove ok but transpired that the engine was burning oil at 1 litre per 100km but no smoke?. Replaced engine at my cost. At time of purchase I signed a disclaimer to say I don't want to purchase a warranty so dealer knew engine was burning oil and the warranty cost would have covered his expenses.

[@gordongourlay7423]

Fantastic

[@benevans3733]

Really enjoy your longer videos

[@ChopsGarage]

Cheers Ben

[@johnlundy536]

A honest guy you are

[@ChopsGarage]

Thank you!

[@johnshaw8481]

Free service and mot next time round would be a fabulous gift to him , customer for life then and a brilliant ambassador for Chops Garage

[@thesilure98]

Tell him that when he needs his next car, you will do him a great deal.

[@ChopsGarage]

Lol sure would

[@AWilliamBishop]

Problem is I don't think (saying this as the younger generation of car guys) that the car enthusiasts are dying out and now you get lads my age(25) that can't even jump start a car let alone change a bulb or tire ... It's really sad to see. But great videos, enjoyed watching these, all the best

[@ChopsGarage]

Thanks William! Yes my young friends, students, have no interest in cars

[@paulhorseman1209]

Free service sounds good. Maybe a discount on future custom? Thinking out of the box, get a "customer of the month" trophy engraved and send it to him. 😆

[@ChopsGarage]

Yep service sounds good

[@pauld7861]

Also a Pr!ck of the month.. randomly sent obviously 😂👍🏻

[@marklittler784]

Least pain in the backside customer of the month 😃😂😁😀😄😅

[@luvr381]

What I've taken to using on the black plastic and tires is 303 Aircraft Protectant. Returns the color without being too glossy, protects from UV and ozone, and has anti-static property that rejects dust. Lasts longer than anything else I've tried too.

[@benevans3733]

Hi James you will soon be at 6,600 subscribers and well done with all your all hard work and the Citroen c 1 looks really good and in really good condition and hope it sells quickly for you and hope you make a good profit on it

[@ChopsGarage]

Thanks Ben

[@jonnyswalk4674]

Great video 👏 thanks for sharing - just subbed 👍

[@ChopsGarage]

Thanks Jonny!

[@benevans3733]

Looking forward to seeing your next video

[@ChopsGarage]

Cheers Ben

[@johnbishop2342]

Well done that man, you need more decent human beings like him as a customer. As posted, give him a few free valets, and a special price when he comes back for a new car, and he will.

[@ChopsGarage]

Will do

[@mrpullafastone]

Increase his warranty. Top bloke!

[@ChopsGarage]

Good idea

[@lochamb1234]

I love that little c1... Such a cute car, perfect for a student.

[@gteixeira]

I had a Citroën C1 as a rental when I was a student. It is not worth it.

[@KevinLee-ww3ny]

WOW, definitely a very rare one! You need to look after that one!

[@ChopsGarage]

I will doing a fix for him tomorrow!

[@paulharrison8612]

I had a few customers like this and what did and have done is fill the tank up with fuel for them..that meant so much to them I got a reccomendation to a friend and got another sale sometimes. Plus it only costs 50 quid on a small car like that and goes against as business expenses for you... Have you found another site yet or anything in the pipe line?...I was in Devon too in the trade but around Ivybridge and really miss it...keep up the good work 👍

[@ChopsGarage]

Thanks Paul! No luck yet mate

[@gc5384]

Top customer by the way and top customer service

[@ChopsGarage]

Thanks buddy

[@benevans3733]

Hi mark hope you and the family are staying safe and well

[@ChopsGarage]

Mark? Lol

[@guyhorner8165]

These people are very rare, a freebie service would be a nice touch James. Good service will spread by word of mouth & you never know by doing this could lead to this gentleman/or his friends buying another car from you.

[@ChopsGarage]

Yep service for sure

[@sinisasgarage]

Great channel. I subscribed and can’t wait to watch each video.

[@ChopsGarage]

Thank you means allot!

[@paulanderton9424]

What a lovely good guy and I hope he wasn't shafted by the other garage as there are a lot of places out there that WILL shaft people without hesitation. A service next time for him would be great of you and I'm sure he would appreciate it.

[@ChopsGarage]

Yep free service is good call

[@benevans3733]

Hi James yes what a great customer

[@ChopsGarage]

Star wasn't he

[@Leatherkid01]

That customer with the aircon is a keeper. Am that kind of customer as i do like to customise or adjust stuff on a used car i bought😁

[@ChopsGarage]

Star isn't he

[@fwlp11]

Yep free service and valet at the needed time…..looking at it he would get it done somewhere else but at least you offered 👍🏻

[@ChopsGarage]

Good paint

[@daddyfixit5188]

Yea that high build primer does that if u are too quick on the second coat then rush the top coat. I did this on spoiler and cracks appeared weeks later like dry river bed. Also have on other parts like crazing. I think our paints supplied from same marl the etch primer I got the other day was thicker than high build 👍👍👍

[@GadgetGazza1690]

Brilliant 👍

[@ChopsGarage]

Him? Yes

[@jaynicholas6614]

I am an engineer and think EXACTLY the same way as your customer. Was once criticised by Ford main dealer for changing an air filter too soon. If you wanted to offer the customer a complimentary full valet on the car - that would be well received by most customers. Good on you for putting your customers first - shame others in the industry are not so honest as you.

[@ChopsGarage]

Thank you Jay

[@benevans3733]

You will soon be at 7,000 subscribers and well done for all your hard work on the cars and the same for the videos as and you been able to bid and win then more cars yet then

[@ChopsGarage]

I hope buddy

[@lucythemoggy1970]

yeah a free service for him. wot a lovely guy

[@ChopsGarage]

Yep service it is

[@damianleah6744]

There are nice people out there. 😎👍🏻

[@ChopsGarage]

Yep a few out there

[@flippingcarsrepairs]

Free service and a crate of beer 👍👍👍

[@ChopsGarage]

Defo getting a service

[@mikewing3157]

There aren't many dealers, car or otherwise, out there with you honest attitude towards customer care and I am sure your customers appreciate that. The last car I bought off a forecourt also had an aircon problem, it was simply never fitted. The features list displayed in the window saying the car had aircon was "just something I found on the internet" and " it's not my job to check that everything is actually there." They never did supply a logbook and the DPF was stuffed. But Hay Ha Ho I drove it off the forecourt so it's now my responsibility. Yes the sale was technically illegal (misrepresentation) but as he refused to take the car back its means a private prosecution and who wants that hassle.

[@ChopsGarage]

It's actually a very simple process mate and inexpensive. Sounds like a hard nosed dealer!

[@rezazare4591]

Wheel trims looks amazing. Have you used high build primer for it ?

[@ChopsGarage]

Yes from a can

[@cantbearsedmechanics]

Im very much of that guys attitude as well. I recently bought a car from a garage and whilst still under warranty the battery and pas pump failed. Ive been a mechanic all my life and it was easy and cheap to replace the parts so why stress.way too many people expect an older car to be like brand new. If you want that bloody buy brand new then.

[@ChopsGarage]

Good on you! Not many like it

[@B.a.S.t.A.r.D.]

Nice c1 great colour to 👍

[@ChopsGarage]

Cheers

[@samuraifool912]

I have been Watching your Clips for a While now..! And all I can say is "If I still lived in Essex and needed another Car. I would be making the Effort to Drive all the way down to Devon ( or is it Cornwall. ?) To buy one of you...!" ( Sadly I am watching from Australia.) But u go to So much Effort to get the Cars Ready for Sale and Do it Right ( eg. No Expanding Foam..!) I am Seriously Impressed, mainly because, I had an Uncle in the Car Sales Dept. And he even sold my Dad a Lemon..!! He Did Sort my Dad out but not without my 'Old Man' having a Serious Conversation with him. 😠 But that is a little odd, if he had 3 months Cover why didn't he Come and have a Chat. Before Changing the Clutch and Refrigerant..! Clutch may just have needed adjusting..!?? Bonza work Sir..! Cheers from Oz. 😎

[@ChopsGarage]

Thanks buddy really appreciate this!

[@markelliott1624]

Free service nice bloke

[@ChopsGarage]

Will do

[@loll1974]

You spent alot of effort on them wheel trims alot dealers would of not bothered.Great job

[@ChopsGarage]

Thanks Lawrence!

[@Litesnip2022]

Thats what you call a genuine up front honest customer, give him a tank full of fuel.

[@ChopsGarage]

Isnt he!

[@killagt5870]

Maybe offer to ckeck the alignment of the car cause some cars need that to be addressed after a clutch change, if they're the same guys that missed to put in the sensor again it's not the worst idea to recheck on alignment.

[@ChopsGarage]

Good idea

[@thomastom888]

I think your a stare Word of moth and a good rep Worth more than anything in sales Well done you 👏

[@ChopsGarage]

Thanks Thomas much appreciated!

[@markplenty2631]

What a legend the guy is, if only all customers were like that..yeah offer a free service next time if you like..

[@ChopsGarage]

Yep service it is

[@geoffreystevens663]

Decent people are out there. Great stuff

[@ChopsGarage]

Star wasnt he

[@peterlang3369]

Must admit I am the same for minor issues just do myself rather than trouble the place where I got car from. I think a interim service round end of year to get it ready for the winter for the guy.

[@ChopsGarage]

But a clutch? Not many around like you

[@peterlang3369]

@@ChopsGarage well not a clutch but that was not gone just a different bite point which I would not change or expect dealer to

[@benevans3733]

That’s great you have been able to sell the micro yet then and yes agree with you about the price on the c 1 and why are you thinking about selling the Peugeot then

[@ChopsGarage]

Everything is for sale mate can't get too attached

[@robloxfan4271]

if only all customers where like that guy

[@ChopsGarage]

Don't I!

[@ibp2007]

Bunch of flowers for his partner.

[@gutsngorrrr]

I have the same attitude as that customer, if you're buying an old car, you expect to have issues. What's more surprising is finding a garage that's willing to stand behind their warranty or as in your case, go above and beyond to keep a happy customer.

[@ChopsGarage]

Thank you

[@adriankingdon3055]

Glad Pete sorted out the timing belt, rumour has it that he chucked out the tensioner and replaced it with expanding foam 😜

[@ChopsGarage]

Damn did not think of that, I better get that cam cover off!!

[@Tafari271]

Woow, if only all your customers have that mindset

[@ChopsGarage]

I know!

[@petersutton1609]

Fill his tank up! And give him a kiss lol

[@ChopsGarage]

Lucky guy lol

[@petermurray7055]

Free service he's a gentleman

[@ChopsGarage]

Yep

[@matthewgodwin3050]

I was expecting a 'Karen' story, but what a wonderful 'old school' mindset. The sort of chap you could ask to borrow a stepladder from, and he would probably come and help you do the job you wanted it for. Personally, I'd do the time honoured thing and buy him a pint.

[@ChopsGarage]

Star wasn't he

[@martynbagnall9605]

You know you will give him a service when due lol. He sounds like a right gem plus.you know he will come back as well of you look after him. It's nice when you come across decent people and I think I couldn't stop myself either from offering the next service free. It's a shame you are thinking about selling the peugeot as it's your little pride n joy. What else are you going to have to replace it? Don't say that Chevrolet 😭

[@ChopsGarage]

Lol, yes I have been lured by the power of the Chevy!

[@1blisslife]

Idk the cost of pretrol out there, but maybe a fill up? People like that are like a diamond in the rough. I'm on the other side of the world & if I could I would bring you my wheels to get serviced by you. I'm Liking and subscribing thanks to a top notch customer & top notch bloke such as yourself :)

[@ChopsGarage]

Thank you, kind words!

[@rutexas7157]

There is hope after all!

[@alancraigie7951]

No this guy actually has the correct attitude. It's not the car dealers fault, a car is an item which suffers wear, what I've seen from your videos is that you will mitigate as much as you can, but you don't have a crystal ball & can't forsee what's coming over this hill re: repairs etc.He actually is realistic, you're just nit used to that. 👍👍👍

[@ChopsGarage]

That I am not lol!

[@Nimmo1492]

If only more customers were like that guy. Definitely worth a free service/MOT.

[@ChopsGarage]

Definitely

[@RandomShart]

I'd say it's a very common attitude, it's just that you probably won't be aware that many customers do this because the car doesn't come back to you. In this case, if his air con had worked, you wouldn't have known about any of the things he had done to the car. I'm equally impressed at you offering contributions to the clutch or re gas because I've never experienced that from a dealer, even when I've got a legitimate problem with a car I've bought. I'm sure in the end most dealers are fine and most customers are fine, it's just we love to talk about only the very best and the very worst of them because that makes for more interesting stories.

[@ChopsGarage]

Very good point sir

[@kevkav5680]

A genuinely good customer,as rare as chocolate fireguards !

[@ChopsGarage]

This true