You Can’t Get The New Dasher Rewards Program Without THIS…

[@natewebb8106]

6:33 dude just gives the hot bag to the customer? 😂 "Here you go ma'am, I quit. You're the last no tip order I'll ever take for door dash."

[@Ottobon]

🤣

[@TeraGreene1]

Great comment! 🏆🤭

[@nala3038]

Love it!!!!

[@YourDriverMike]

This is the OFFICIAL b-roll (cutaway footage) provided BY DoorDash...let's all just let that sink in lol like guys let's not communicate to new Dashers that you just give away your bag 😂 like I know you get it for free but..

[@didnthaveto]

There’s so much they don’t consider. One time it gave me a request JUST as I passed the exit it expected me to take. So I ended up having to drive through heavy traffic, and after a very long traffic light, make a u-turn and it ended up showing my delivery as late for that. Some otger examples were getting stuck behind a train(that stopped in front of me waited then backed up so it was like double the length of the actual train), having to detour because of a police/fire truck road block and more… on time delivery is unfair and will cause drivers to drive unsafe just to make their delivery on time.

[@YourDriverMike]

I guess the question is the 10 deliveries that they won't count, how often does that refresh. If someone is driving a lot more they'll just statistically have a much higher chance of running through those faster than others. Edit: It'll be out of the last 100 deliveries I assume based on the initial announcement

[@undergreenthunder8037]

Are stores going to start finally getting in trouble for saying the order is done before it actually is?

[@YourDriverMike]

I'm curious the data behind when they tap "ready" versus when the Dasher clicks "confirm pickup" which could be an indicator of that

[@davesatxify]

basing this 'new' rating on he offer screen is really awful. at least 70% of my offers are delayed by the restaurant so way more than 10.

[@cantgetright742]

For real. By time that time comes I’m still waiting for pickup. I had one yesterday ended up taking an hour. Should have been about 7 minutes.

[@AG-ko3sp]

Yes this is the key. Merchants are just starting the order on arrival now and every single order just about is late. It would be impossible to get plat plat under the current system.

[@didnthaveto]

@@cantgetright742me too. I’m guessing McDonald’s? The McDonald’s by me has taken about an hour THREE different times.

[@TheStealthDriver]

Now here's my question with the new On Time Rating is this going to be judged based off the customers original time given for their order or My expected delivery tine as a Dasher once I finally picked up the order and Hit Confirm, because if it's based off the customers time and not my expected delivery time then the Dasher is at risk of being late based off the merchants timing of doing the order ( which many factors can affect that) how many dashers declined that order is the order already late when it got sent to me? So I think this is a valid question to clear up if you have any information on it

[@YourDriverMike]

Yeah when I first read that I really had to reread it again, not the best metric to use as they're only using forecasted expected ETAs. What about any delays that happen after the pick up like traffic or even unexpected restaurant wait times.

[@tothetop2498]

Yeah but as long as they consuder $4 for 2mi high paying what are we really talking about?

[@YourDriverMike]

And even if start to finish that takes 15 minutes that's still $16/hr. Ouch If it takes 10 minutes that's a little better but a lot more offers

[@omo7002]

Ahhh, the restrictions on this are going to be a pain. There is a major road in town that is currently under repairs, because of that orders take longer since you got to go around (im talking an extra 10 minutes, so substantial) but at the same time doordash doesn’t recognize that there is construction and always shows the optimum path through that road. If they don't update the logic there, then all the orders in that area are going to be late even though people are doing it as quickly as possible.

[@YourDriverMike]

Yes good point, I mean I'm at 84% OTE now (somehow) so is it going to get better or worse. I should be at ~94% imo I only go A to B

[@TheBetterManInBlack]

Riiiight. With around 20-30% of the fast food joints in my area, I frequently don't even have the order in my possession by the deliver by time.

[@YourDriverMike]

How's your current On Time Early rate then?

[@TheBetterManInBlack]

@@YourDriverMike Still at 95% I pretty much know which restaurants they are, and I won't take offers from them unless they get snuck into doubles. OTOH, refusing to take them is why my Acceptance rate went from the low 90s to 70%. I've also cut down the number of shifts I drive because there are days when (statistically) those are likely to be the majority of offers, and would really tank my AR.

[@cantgetright742]

I’m the same. I go straight to pick up and straight to drop off. I even put a few extra on the MPHs and I still get hit. Always hit if an order is being prepared or not even started if you’re waiting for an order. It helps. But by time I figured that out, I already been dinged the fk up on a lifetime stat.

[@jeffwoodie4395]

The only eta metric that dd can really nail is based on the Google maps/traffic. The fact that their restaurant estimates are so often badly wrong and consistently wrong for certain restaurants gives me zero confidence that their overall etas will be reliable enough for this. It's nice that they will knock 10% of your worst times off the top, but if those 10% (or more) are for wildly unrealistic etas then how are they really helping? Dunno, im reserving judgement but I'm skeptical.

[@YourDriverMike]

As mentioned yes, how accurate can you get those ETAs IF the ETA on the offer screen is going to be the main factor

[@youngstownconnection]

DD is on a daily warpath to destruction. 5300 deliveries. I’m done with “rewards” lol…they only reward DD. My time WILL be valued.

[@YourDriverMike]

They keep growing with over 7M dashers now; I feel like the ones that feel it the most are the ones that have SEEN the changes over the years. We used to have none of these programs and just 'organically' dashed. I still like DD but it's quite a difference especially to get HPO

[@youngstownconnection]

@@YourDriverMikeagreed…the very fact that they have 7M drivers is the metric that proves what the word “replaceable” truly means. My advice: treat DD like they treat you. Whatever that means to you.

[@Link380090]

I remember in another video you did on On time rate. You mentioned they will withhold the worst 9 on time rate. With your customer rating they do the same thing. What they DON'T tell you is they start adding those Back In at the beginning of your next 100 rated orders. Meaning they more than likely will add those 9 withheld at the next 100. Remember they are rolling 100. Great video Mike. Thanks.

[@YourDriverMike]

They'll drop 10 max out of the last 100. Calculation example here: kzbin.info3yK4IncPD2g?si=DAVo-bVjXFflMpYY&t=1285

[@estevanhernandez130]

New on time program ........a little stressful. 2yr Dasher Platinum and now seems you can't even miss your street lights. Their standards are getting tighter

[@estevanhernandez130]

Covis, Ca

[@LindaE-we5pz]

Yep!!!!

[@TravisNewton1]

They’re trying to prevent multiapping. Since they can’t legally say it, they’re trying to make it nearly impossible to do.

[@YourDriverMike]

I feel like a 'tight' window is a 3 minute buffer. So most of my deliveries I deliver within 3 minutes of their window, still sweating it a bit but doable. Any tighter than that is unreasonable.

[@LindaE-we5pz]

It’s a struggle and a tight delivery window. You got to move it!!! Some Stores hit ready buttons and food is not ready. It’s not as easy as you think to hit 90 especially if you have a stack. Toledo driver 6 days on V2

[@YourDriverMike]

Curious how much that would affect the initial ETA though bc it's not based on the changing calculated ETA but that initial offer screen ETA

[@mathprofmatt]

This just hit my market within the last 2 weeks. Something that I think needs to be taken into account special events for the area and/or holidays. I've only done 13 orders since this hit my market, but 3 of those got flagged as late (yes they are excluded, but that's 23% of my orders thus far). All 3 Lates were during an Incentive Pay promo, when either traffic or restaurants were extremely busy due to a hometown college football playoff game or the fact it was Christmas Eve. It would have been 5 Lates had I not unassigned 2 of them. I think it would make more sense to exclude all Late Deliveries (beyond the 10) anytime Incentive Pay is being offered.

[@mariamoncadabeldenvillagedash]

The fact that we have to trust DD for accuracy terrifies me

[@YourDriverMike]

We'll see, I'll test it if I get the new On Time Rate

[@mariamoncadabeldenvillagedash]

This new on time thing is gonna kill me because orders are rarely ready on time

[@YourDriverMike]

I'm skeptical of the ETAs but we'll see. I don't want to be sweating every single delivery and certainly don't want to rush

[@Ottobon]

Its a good thing imo, its the type of thing that customers DO notice so also the type of thing that is important for us to get business like we'd hope. Beyond that some tips and thoughts, Arrive button has like a 1/4 or at least 1/8 mile buffer, if you know that its very easy to almost never be late, that plus the fact you get 10 free lates that don't count (so 90/100 is 100%) makes on time easy to get or stay at 100%. No one should struggle with it unless very new, or are the most timid and overfly cautious (to a genuinely negative degree) driver ever (in which case why drive for money? bad idea), or in the sad case the routes are very poorly optimized (includes toll roads to make it on time etc) which truthfully IS something Doordash in certain places needs to work on, but my thoughts are they won't until enough drivers struggle and forcefully point out the real problems in certain areas.

[@Prism-n9m]

I always go from point A to point B and my on/time delivery percentage is 92 and dropping. I can't imagine anyone having a higher rate unless they are speeding. I think that as long as the driver is making the best effort it should not matter and the on time rating system should be removed. DD monitors our every movement so I am not sure why we have this as a metric.

[@mariamoncadabeldenvillagedash]

I prefer the original on time rate as it’s been at 95 since I started 4 and a half years ago

[@YourDriverMike]

Nice that's solid

[@LamarMcFarlaneMusic]

DoorDash could do something like , a Dasher who maintains an on-time percentage threshold for a week, gets a bonus payout. Time shouldn’t determine your tier standing

[@tengineer9111]

@YourDriverMike It has been my experience that Door Dash DOES NOT give enough time for their ETAs. It feels like they are trying to make Dashers late so they have something to complain about.

[@YourDriverMike]

I don't think they want us late, just want everything to be on time (prep, pick up, delivery) but they may be trying to refine the system now. If it all works that's great but the system needs to work.

[@dobuto23]

So DD punishes Dashers with lateness because DD is bad at estimating pickup time readiness by restaurants. Real time delivery time adjustment activates after hitting Confirm Pickup past the pickup time, which protects against late delivery contract violations. On time only happens when the food is ready by pickup time or 1-2 minutes past. Waiting on food 5 or more minutes past pickup time is biggest cause of lateness and reflects on the On Time/Early percentages. It is silly that DD protects us from late delivery contract violations when we wait 15 minutes at a restaurant, but still dings us for being late on the On Time metrics.

[@Liltimeleft]

Doing polls on which is better seems silly since like 3 people have this now. As soon as drivers get burned by this during busy rush times at certain slow restaurants and figure to avoid these places or certain times of day they will change it again

[@YourDriverMike]

I get it, wanted to at least get a pulse on what the community thinks so it's not just me saying 'this is good this is bad'. As mentioned once it's more widely launched and experienced we'll get a better feel.

[@jacobcutrer]

I always thought DoorDash had an overall dasher rating after reading their engineering blog. I think this new update is more transparent, which I like.

[@YourDriverMike]

Just 'v1' Dasher Rewards, this new v2 launched last Wednesday 12/18

[@nocturnus6]

@@YourDriverMikeI think he's saying they secretly already had an overall dasher rating. I have heard this too. Whether or not they used that for priority access is unknown, but it might have already been in place. I didn't know there was an engineering blog, maybe that's where people are getting this from, it makes sense.

[@MsNaturelove]

I have the new ratings program with the zero on time rate in APF, Fl. The total number of deliveries completed needs to be added in with points available, also.

[@YourDriverMike]

Can you clarify regarding points? Are you talking about Dasher Rewards or Uber Eats Preferred Delivery? If it's the new Overall Dasher Ratings Program feel free to send any screenshots to [e-mail]. Thanks!

[@MsNaturelove]

The new Dasher ratings points system. I was making a suggestion for DD to include the total number of deliveries in points

[@legendvalley]

DoorDash was offering a whole dollar extra here. Wow. 1.00, yep. Thanks, Tony Xu. Just keep it, okay? I learned to click on the not ready from you 2 yrs ago thanks.

[@YourDriverMike]

I mean I'll take it, 3 deliveries is +$3 extra per hour. $17 becomes $20/hr. Granted if everything goes right

[@SavageShortsHAHA]

Hey Mike, any advice on how to get a doordash account back after deactivation? Really enjoy the content man, keep up the good stuff

[@JeaniePickard]

I live in Naples Florida where it is strictly seasonal in season our population quadruples and so do the wrecks and the drivers who can't drive the traffic is horrendous and doordash does not take any of this into account I have over 11,000 deliveries I've been a platinum and top Dasher almost since I've started now I'm not being treated fairly or taking into account that its season on this on time delivery stuff😢 very upset very frustrated take pride in what I do now it doesn't seem to matter to anybody

[@corvox2010]

I have 88% on time or early atm, Do they take in account I am on an Ebike and can only go 20 mph to 30 mph in Pittsburgh on my Ebike? I always message customer that they didnt start till I got there.

[@YourDriverMike]

They do consider transportation type in-part: " Selecting the right Dash type ensures that you are getting the right orders for your vehicle type, which factors things like distance, weight, and size of the orders you get." help.doordash.com/dashers/s/article/Switching-Dash-Types?language=en_US#1

[@mariamoncadabeldenvillagedash]

Why doesn’t DD come down on these restaurants for not having enough orders ready?

[@YourDriverMike]

I haven't researched the merchant end enough but I'm sure they do have some kind of auditing/rating. Question is how tough are they

[@Eaglemadhatter]

Im at 96% on time but some restaurants wont allow 100%😂

[@YourDriverMike]

Pretty much, esp on a rolling basis you'll have some variance there

[@ARMYGIRL3327]

That means that, I will have to put Dasher Support on speed dial!! Try to be on the expected time window Thursday - Sunday 🤦🏼‍♀️🙄

[@YourDriverMike]

Thanks for sharing, which market?

[@jok7679]

There need to update weather issue snowing or pouring down rain shouldn’t been count. I think too dasher in the local area should tell them about weather around there area.

[@YourDriverMike]

Those shouldn't count, they're dismissing 10 out of the rolling 100. Can still be up to 10 minutes late to delivery and still be marked as on time

[@mchidley1]

I live in an old city with narrow, ancient streets in some areas with two zones divided by a river with the main bridge under heavy traffic access. DD is not remotely tuned into how badly traffic can bottleneck . Drivers get screwed by the DD ai created ETA’s

[@YourDriverMike]

Sorry to hear that

[@jacegallagher8589]

I'm a bit nervous about this. Is this based on the customer's time or based on the time when I actually pick up the delivery? Restaurants have so many delays that I have no control over.

[@tcrespo924]

I have it and I have the platinum badge in the north carolina area

[@YourDriverMike]

New On Time Rate? Do you have Overall Dasher Rating as well?

[@adamgwin81]

Toledo, OH has this new system

[@YourDriverMike]

New On Time Rate? Do you have Overall Dasher Rating as well?

[@adamgwin81]

@ yes 👍🏼

[@tengineer9111]

If DD holds it against you because the restaurant is taking forever to make the food more Dashers are going to BAIL on the delivery. That's going to reduce the CR rate. And, if they are going to take away Platinum when your CR drops below 95% then Dashers just won't pick up at restaurants that consistently are backed up making food.

[@YourDriverMike]

I see your point, I think in 2025 more markets are going to get Overall Dasher Rating Program. CR deactivation threshold is still 90% though (or 10% cancellation) - some may have the older 80% CR requirement

[@NisShawnM]

I don’t believe nether ratings pass or present will matter nor make a difference.. DD only cares about delivered on time results. Not truly independent contractors safety! Also the restaurants move so slowly 87% of times, orders ready for pick at pickup in order to be delivered on time! DD don’t actually consider peak times are in between work shifts, schools letting out! Rush hour jams!!!! Nor do DD consider weather, there’s to complete a 10- 12 - 14min order in rain or snow nor accidents!!!!

[@JeaniePickard]

I have it and it's terrible it really works against people who have worked hard to become Platinum it's like a slap in the face to us people who earned Platinum😢

[@YourDriverMike]

On Time Rate and/or Overall Dasher Rating Program? Which market?

[@JohnSyverson-v4b]

We have all new ratings here in ft myers FL

[@YourDriverMike]

Thanks, feel free to send any screenshots to [e-mail]. Only markets that seem to have Overall Dasher Ratings are in Florida.

[@JohnSyverson-v4b]

@YourDriverMike it won't let me post any of the screenshots

[@swisscheeseoo7487]

On time or early - on my side

[@YourDriverMike]

Appreciate you sharing!

[@nicholasnarcowich9163]

I have not had one offer in 4 days. Not Happy, but, I also have a W-2. Acceptance rate 91%, Completion rate 99%, Customer rating 4.98%, On time or early 96%, Deliveries last 30 days 90, Lifetime deliveries 3,023. Why have I not seen any offer in 4 days?

[@RobertKennedy-k5y]

Mine is at 93% and doesnt move

[@YourDriverMike]

Nice pretty solid!

[@Nieveyes]

Am I going crazy or are most companies making delivery workers do/focus on more while paying out less🤔🤣

[@LamarMcFarlaneMusic]

1) Big food chain merchants like McDonald’s, Wendy’s, etc, are always late. Hospitals, and college dormitory hand it to me order, always late. 2) Time needs to be taken out of the equation for a drivers tier standing. Time is going to work against so many drivers. It’s the only parameter that a driver has no control over. 3) To assume a driver is going to be 90% and above for on time is a unrealistic expectation Summary: The harsh reality is, not every driver can be platinum. If a driver isn’t full time, they won’t have enough deliveries to flush out a low percentage rate under the new V2. In fact, the new system will significantly reduce the amount of platinums on the road.

[@GoGigItNowRon]

Driver Mike Philadelphia has DashLink and I'm wondering if you have accepted and completed one yet

[@YourDriverMike]

I have not, I will but not yet.

[@GoGigItNowRon]

@YourDriverMike ok hopefully it'll be a great one

[@jonhaynes7262]

It is getting rather ridiculous. The worse of both worlds. The all the control and manipulation of a job and none of the benefits. Flexible is a joke at this point, because they are so so far below minimum wage in most states.

[@robertstaples955]

Mike still showing on time early. NE Pa

[@YourDriverMike]

Thank you!

[@Doorditch]

Doordash needs drivers and they think up ways to get rid of drivers.

[@edmor127]

Is dash anytime gone....yes or no.....if Im platnium like before with 100 trips in last 30 days and i can dash anytime as a reward.....is it gone ....you keep saying the rewards have not changed just how you qualify for them.........

[@YourDriverMike]

Yes changed some time ago to 'priority' to Dash now in some markets

[@deliverycomplaints]

Did ask the Florida guy?

[@jamiebruno330]

I have on-time or early rate. So when will this rap change😢

[@YourDriverMike]

Not sure when the change over will happen. I didn't get the On Time Rate email. Should come first though then Overall Dasher Rating Program.

[@carrolllong1733]

Explain DoorDash Crimson

[@jamiemichelle1291]

Raggedy... how bout them not giving directions to customers?? They expect me to use a second gps which they do not pay me for

[@doordashrick2973]

Bye Bye Newbees 😮

[@SukottoSama]

they doing all this and i'm stilling going to get catering order at 28% AR. i'm still going to decline any order under 8$. i'm still going to not check for missing items. im still going to get large size offers while these plat dashers are making 14$ or less a hour.