Thank you for replying to the concerns raised in this video, although I feel you perhaps missed some, and are perhaps misleading people on others. Below are my replies to your points, and I'm sure others will be glad to give their opinions also. 1. My biggest issue with battery size relates to it not being much advantage over an adapter on a similar Ah battery from most brands, and the fact that to make a larger battery with current cell technology requires a much bigger battery that your adaptors are even less likely to handle which I will reply to in point 3. Everyday, without fail, people always leave comments about wanting high capcity, high output batteries. This battery will not keep regular tool users (and by that I mean people who use these things all day to make a living) happy. 2. It's a shame you didn't choose to make this out of tool grade plastic from the start, might have got more professional tool users on board as ABS just doesn't cut it for any power tools. 3. I DID NOT say that the small pin design was common in other adaptors, because it isn't. And referring back to what I said in reply #1 it will become even weaker with any larger, future batteries. 4. It doesn't contradict what I said about the pin at all. The fact that release button is awkward and hard to push in and the adaptors are tight to slide on is another matter. Some adaptors flex enough that the pin isn't even in contact with your battery making it close to useless. The friction of the extraordinarily thin ABS rail system you have designed are basically what is keeping your adaptors in place. 5. I know that charging via USB is a big positive for some users but it is a massive failure point in any work site beyond an impact free, dust free environment. More on this feature below. 6. That's good to hear. 7. Yes it all depends on the charging device, and I feel many people will not grasp this well. Many, outside of those that are tech geeks or work with computers will know that different charging leads are needed for high USB-C Power Delivery and also a good laptop or external charger that many buying your product simply won't have. Not that 45W is a fast USB-C PD speed anyway and ensures it will always be slow charging. You seem to be unaware that good tool manufacturer chargers go up to 18A and most regular tool users need fast turn around from their battery chargers. 2A/4A/6A output chargers are VERY slow by todays standards. 8. But your yellow clip does nothing. Other people you have sent your product to have made out as if your adaptors have protection elements in them and this is simply not true. I wanted to make sure people were aware of that as I have opened all the adaptors I have and they all have the same make up on the inside, and none have any added protection. 9. This takes me back to my points about the thin rails, small retention pin, and overall size of the finished product. And also, perhaps the biggest weakness of your battery, IT CANT HANDLE ANY HIGH LOAD. Having to reset the battery with a USB after EVERY tool stall, would lead many professional users to send it hurtling for the bin. Time is money and tools are meant to make your life easier, not aggravate you. Your battery handicaps most tools above the size of a drill or impact driver, which unfortunately is all I have seen other people use it for so far. Mark my words, when this goes to market, people will be sending them back in their droves because of this feature. 10. This is a moot point. Modern batteries from professional tool manufacturers do not rely on a tool to tell them they are overloaded and over heating. They will cut out by themselves. Your battery is not special in this regard. They may have an advantage of not running flat like an external adaptor can cause to a professional battery, although this was not your point. In addition could you please answer me this; 1. Why have you crossed out information from the cells you have used? The cells also don't seem to perform as well as they should if the cells are in-fact what they are purported to be. 2. The cells are not isolated in your batteries from the PCB like all other brands leading any heat from the cells to be released directly on to the underside of the PCB, yikes. 3. The contacts are permanently exposed due to the battery and adaptor interface design which is a massive weak point I'm not sure if I bought up or not. With a regular tool and battery system these are hidden when the battery is on the tool but yours are exposed, so open to contact from moisture and dust ingress. It seems to me as if this battery could easily short when exposed to even light rain. Although one of your 4 contacts does nothing in any of the adaptors I have. 4. Copyright. Can you guarantee that your products are not infringing copyright, and therefore run NO RISK of being pursued for infringement by any of the companies you have adaptors for, and therefore meaning you will be able to fulfil any warranty commitments, which for those reading are what? Without rewatching my video or getting out of bed and going to take another look at your battery, these are my current concerns. I'm sure others will leave there likes or dislikes about your system as reply to this message. Once again, thank you for taking the time to reply and in taking interest in bettering your product. I'm sure there will be further communication between us. Also I will just let those reading know that prior to CEENR leaving this message here on YT they did contact me via email to ask if I could offer improvements to their system after viewing this video. Thanks all, Tools.

Hi ceenr, thank you for your reply. I am a builder in Australia and a backer via Indiegogo. I purchased multiple batteries via your link after watching torque test channel on KZbin. I had hoped it would be a suitable replacement to my multiple 18v platforms that I own as I am always frustrated that I don't have the right charged battery when one goes flat. I did email you asking about options for changing out some of the adaptors that do not sell tools in Australia but I was disappointed not to get a reply. After watching this review by tools I am worried that my hundreds of dollars investment has been a scam for a poorly made toy battery. As a professional user my biggest concerns are 1. the battery cutting out and needing to be returned to the charger ( absolute deal breaker) 2. Not tool grade plastic, can deal with this as a kick starter concept and hopefully the adaptor would survive and be used on improved future batteries. 3. not being able to charge battery in the future if the exposed usb-c port is clogged. Perhaps a plug in protection cover or redesign so the adaptors slide over the charging port to protect them. Overall I hope I actually get something for my backing money and that you use this feedback process and healthy cash injection to make a great product and not just give up, send out a crap product and roll up the project. I guess we will see what August (expected shipping date) and the coming years bring. Thanks, Phil

I appreciate the response from a company, however it confirms that you don't understand the basics of real world tool usage, and lacking the will (or even a possibility) to change the absolute deal-breakers of this design.

You received considered criticism from an experienced trade tool user and you decided the appropriate response was marketing fluff excusing the failings he accurately described. Thanks for helping to cement my decision not to buy from you. ‘We know best’. No, clearly you don’t.

Also, When I checked your Indiegogo page a few days back it said 4 days left. I have just checked again and seen that it has been reset to add another 30 days.

You can't buy them. They are promo giveaways.

Well it wasn't stolen. Someone crashed into it outside my house and when it was replaced they left this one laying on my front lawn.

@@ToolsAndStuffOFFICIAL One man’s rubbish is another man’s Gold…Get it weighed in mate be worth’s fiver 😆👍🏻

I reviewed it years ago. And have done a few comparison videos with it.

ofc they do get balanced via internal BMS, he just pointed out that the yellow connector it useless because it is not balancing the cells and it also doesn't connect to the tool, it is just there for looks.