2021 Volkswagen ID.4: E5 - Ride & Drive

[@hardenstudios]

That was like watching my Dad trying to switch from cable tv to the Blu ray player

[@MichaelSchmittBEN]

Its like watching my brother using a phone. I cannot understand how someone can have so much problems with the ID-System 😮

[@nutzeeer]

you can see the lack of thought :P sorry but its true thinking under stress is not possible

[@ramonpunsalang3397]

One thing's for sure VW won't be engaging the services of Munro and Associates anytime soon.

[@PastunesMusic]

Not a great analogy honestly. It's much more like watching a kid who has used an iPhone all his life try to navigate contact lists and messaging on a 2002 Motorola flip phone. The VW interface, like most vehicle OS interfaces, is unintuitive laggy garbage.

[@psdaengr911]

@@PastunesMusic Laggiess is one of my pet peeves. A car's computer should be FASTER than a human. The new "smart" TVs are stupidly slow to react to simple IR remote commands. Vizio's are particularly horrible.

[@petabb]

Now we know the coffee is safe and sound and Munro didn't leave it on top of the car at the charging place.

[@FL0RiaN94]

I'm glad the coffee survived. He needed it to calm down 😂

[@mgmacius]

Or he got another one? ;)

[@nihilistichris8609]

Wow, not often you see Sandy giving a warning before starting the actual video lol

[@CFG39]

I’m literally baffled by how bad the video is. He made himself look incompetent. All of the “problems” with the car during this video are due to user error. He was literally going into the wrong menu and his passenger filming never even bothered to say anything.

[@nihilistichris8609]

@@CFG39 aw, little VW fanboy all upset :(

[@CFG39]

@@nihilistichris8609 I’m not a VW fanboy… I (my household) has 4 Teslas. My daily driver is a 2019 Model 3 Performance (P3D+) black exterior, white interior and FSD… For anyone buying a Tesla, don’t waste a dollar on FSD. I’ve come to realize it’s never going to happen and I’ll never get my money back. Oh well, guess that took the wind out of your BS “VW fanboy” claims. I was just in shock that they’d even post this video. It was 13 minutes of incompetency and Sandy was creating problems that don’t exist (regen, finding chargers, etc.).

[@seb.]

@@CFG39 I felt like Sandy had a bad day, too bad for the ID4 😉

[@robhsomething4272]

In retrospect the warning was more of an excuse for not reading what’s on the screen - blame it on my getting into a rental car scenario…. I’ve liked most of his videos, this was not fair on the car.

[@bilgyno1]

5:18 this solves the mystery of the charging video: that the car stopped charging at 80%... The charge limit was set to 80%... VW definitely needs to improve the UI, but to be fair: if you just push the Home button, then Navigate... You're where you wanted to go. Or use the voice command: "hey ID, navigate to [address]" should do the trick...

[@jgfaustus]

I think this illustrates the problem of minimalistic design: There is no text label for the Home button. If you don't know that the purple square is a button (as opposed to decoration or mystery symbol) and the one you want, there is nothing there to tell you.

[@johnny_eth]

The home button is not labeled.

[@Robert-bv7of]

Takes some time to get used to any nee car whether it’s ICE or Electric. For Tesla newbies, figuring out how to engage the windshield wipers or change the airflow or open the glove box is NOT the most intuitive either. For many Android users, the Home Button is a rounded square icon, but for Apple users it may not be so easily recognized.

[@MegaMaskedrider]

In the newer version of the system VW changed the apperance of the home button in order someone like Mr. Munro can actually find a way out. :D

[@Isamu1013]

@@Robert-bv7of Those point's you brought up are true, but having used booth Infotainment systems the VW one is needlessly complex, same for most legacy auto makers. The amount of presses needed to go somewhere is just unnecessary. Same with the fact that trip meters take up the whole screen, just why?

[@userscott]

As a massive Tesla and Sandy fan, I’m not sure this video is particularly impartial. There were a number of times where the answer was right in front of you and the car was unfairly penalised for this. The start of the video, clearly shot in retrospect, was added after the fact to give the “it should be obvious” standpoint to make this footage usable and I think that was a shame.

[@KJfourIPS]

UI/UX is part of the car, it can't be ignored. It's obvious to me that the empty square on the left is a home button, but that's not a universal convention. The UI already drops labels on everything when it detects a nearby hand, why not drop a "home" label, or a subtle house icon in the center, to hint that it is something you can press. Every other menu button on the screen does this. The good news is that this is something that can be easily fixed, so it might not be a long term issue, so it's more of a "Windows 8 start screen" instead of a "No wiper stalk",

[@callumemery1542]

You all probably dont give a shit but does any of you know of a tool to get back into an instagram account..? I was dumb lost the password. I would love any assistance you can give me!

[@dominickty4943]

@Callum Emery Instablaster :)

[@callumemery1542]

@Dominick Ty thanks for your reply. I got to the site on google and I'm trying it out atm. Looks like it's gonna take a while so I will reply here later when my account password hopefully is recovered.

[@callumemery1542]

@Dominick Ty It worked and I finally got access to my account again. Im so happy:D Thank you so much, you really help me out!

[@briandoe5746]

Poor Sandy... Now that he's gotten a proper Hands-On with the Tesla everything else is going to annoy the ever-loving piss out of him.

[@GET2222]

Not true, Brian. Speaking from the engineering standpoint, Munro shares his thoughts in real-time. Did you see his first review on the Model 3? He didn’t like it at all. In fact, he said, he couldn’t recommend it to ANYONE. Tesla people were upset. Sounds like you got your feelings hurt. It is well known that the VW interface blows. The charging network is filled with problems. Obviously the mapping technology needs work as well. Cars are designed to be intuitive. I’ve owned BMWs my entire life and the interface, like VW are the worst interfaces in the world. You should never have to engage regen braking. Stupid.

[@nitramluap]

I guess it's relative. I've had some pretty poor Tesla experiences. It's like most things - It's easy when you know how. Sandy just comes across as a bit of a curmudgeon to be honest.

[@wngimageanddesign9546]

@@GET2222 He didn't like the Model 3 initially because of the build quality. But he never actually drove one.

[@carholic-sz3qv]

@@GET2222 nonsense regenerative braking is an option and doesn't even work in tesla wen the batteries are full. Stop talking nonsense. Every cars aren't the same just like automatic and manual gearbox usage.

[@davidnielson9139]

@@GET2222 You appear to be confusing one pedal driving with regen braking. There is always regen braking in the ID.4 -- it is built into the brake pedal or when you are in "B" rather than "D." Either way, regen braking works very well in the ID.4.

[@coreycummings8662]

Good luck to the next driver who thinks Novi is a charging station they can use ! Lol

[@danielroden9424]

why would that be a feature? how is that useful? is it for like...residential chargers? why doesnt the car know where every commercial charger is?

[@coreycummings8662]

@@danielroden9424 I don’t get it, serves no useful function since locations of chargers should not be manually entered one car at a time

[@deurkl]

This is like my dad (mechanical engineer) trying to use an app 😆

[@corpierro]

He only has an iPhone 4 so don't need to know how apps work!

[@corpierro]

Btw a lot of people can't read maps and understand where they are. They know the address where to go to. That's a big issue with Tesla, if you only know the address, searching is terrible and voice control doesn't work. Driving from one supercharger to the nex is fine but cardriving wasn't ment for that!

[@gnoxycat]

@@corpierro Now I know you are full of shit. The voice rec on a Tesla is absolutely perfect. It works better than Powerscribe that I use for dictation at work.

[@psdaengr911]

I'm in IT. Most apps are badly designed, partially because most hacking coders (AKA "developers") wouldn't recognize a design engineering principle or standard if one bit them in the buttock. If made audible, these doofuss's work would sound like an epidemic - hack-hack-hack-crash -(repeat ).

[@valentynd7462]

It's because, their app is a trash) absolutley.

[@thomasgrimm1664]

That was painful to watch. Yes, the design is not intuitive. But if you don't read what's on the screen, how can you expect it to do what you want?

[@pilotandthecity8527]

If I was Munro, I would remove this ASAP. Besides Tesla, no one will take him serious anymore. I respected him a lot in the days he acted as a real engineer.

[@mroek]

@@pilotandthecity8527 Agreed. He seemed just like an old, confused man in this video. Not being able to actually read what was on the screen makes him look bad. The text on the screen clearly described that this was for storing the current posistion as a charging location, and not for searching.

[@kenion2166]

@@mroek Iam a software engineer, I can tell you this behaviour fit on 50% of customers.. Special older ppl. have issues with it. What for us looks like a "home" button.. Looks for others like not interactive. The design of this UIX is really really bad... I see ton of room for improvements

[@MICHGO1]

@@kenion2166 HE'S NOT AN AVERAGE JOE. HE WAS TOTALLY UNPREPARED, THIS IS WHAT HE DOES FOR A LIVING, THIS VIDEO MAKES HIM LOOK BAD.

[@adamwylie291]

i think sandy is right on this, there was some terrible UX on display there for VW why shoot for less than world class UX? a large percentage of trips are going to feature mapping or navigation - totally reasonable to expect it on the Home Screen, front and centre

[@Bud_Terence]

My first thought was: Sandy, you're not your self when you're hungry. Have a Snickers and everything will run smoothly.😂

[@mzanzifosho1]

I can literally feel his frustration in my body while watching this.

[@DelMarSteeler]

old guy trying to work a computer, just type in Electrify America

[@GavinThornton]

@@DelMarSteeler No, he went into the Charging menu, then locations, it should at the very minimum have a button in there for "show map of charging stations" and/or "take me to nearest charging station". It's just a bad UI design that obviously wasn't blind tested with a user group (or not blind tested properly). You shouldn't need to type a thing.

[@edwardtse8631]

@@GavinThornton Or may be there is no such feature, most of the ICE car doesn't have a map that tells your where the gas stations are

[@jamesthomas1244]

Ya me too. I almost reached for the whiskey to calm the hell down.

[@mgmacius]

@@edwardtse8631 f***** leaf had one back in 2011. This is a basic feature for every EV I ever drove (with the exception of iMev, it was too basic to have a proper screen). Be it Tesla, Nissan, Renault, Hyundai, Kia, you name it! BASIC feature

[@ukpm]

I'm sorry but that main menu icon is literally right there the whole time. This was just embarrassing to watch. Just to note, I've never used that car either.

[@FabyRamone]

You and me know that but let's agree, that square doesn't scream main menu at all. It's just bad UI design.

[@MichaelSchmittBEN]

@@FabyRamone When i tested the ID.3 and the ID.4 i had absolutly no problem in using the UI. And i did not read the manual. This video makes me real angry. Its not VW´s fault, its Sandy fault. Sorry to say that. Its a really bad video. And i am not even a VW fan 😏

[@yodab.at1746]

@@MichaelSchmittBEN I have to agree. Sometimes it's good to learn, rather than rely on previous experience.

[@jaccurtis5789]

To me it looked like Sandy was on the main menu the whole time, with the list of icons on the left being the sub-menus. I would never have thought the purple thing was a home button. It makes sense now I know what it is, but I wouldn’t have guessed that what looked to me like a home screen was just a menu in the actual home screen.

[@andrasbiro3007]

I didn't see the home button either, and also didn't realize he isn't on the home screen. That purple square in no way tells me I'm in the wrong place and how to get out. And I'm a software engineer, with 30+ years of experience, and I worked on all kinds of devices.

[@dereknederekne]

I wish this was a series that went on forever. Its better than anything you could watch on TV. When you said you had more of this to come. You were not kidding Sandy lol.

[@edwardtse8631]

We found out from this episode that Sandy did not leave his cup of coffee on the car roof from the charge station.

[@DenisHavlikVienna]

Translation of a middle part of the video: I enter a menu entry that's clearly stating "here you can add an unknown charging station that you know of" and complain that this can't be used to find the stations that is known. Update: Actual label is "Locations", which turns out to be "Saved charging locations" when you click on it. It is indeed slightly misleading and could be easily rectified in a couple of ways: (1) call this "Bookmarks": (2) add a "Search" or "Locations" (in a sense of search for known locations) sub-menu here; or (3) allow searching for known locations in this menu entry. Should any of this be in "charging" menu? Don't know, but having the same function on two places wouldn't really bother me. **VW could and probably should improve this.** The rest is not their fault, as Sandy clicks on "Add current position as a charging station" and then spends a few minutes in that menu point complaining that he can't use it to search for known locations. kzbin.info/www/bejne/aaCmaqaLntysgpo That's basically just being anal and complaining because you feel like complaining. I can understand it, sometimes one just feels like bitching, but I would be ashamed to show myself in such a state to the world. end update Around minute 12: I say "hey ID: turn on map", the car turns on map. Me angry because I had to say "hey ID". kzbin.info/www/bejne/aaCmaqaLntysgpo 😂😂😂

[@rogerstarkey5390]

Because you have to say "turn on the map", then wait 6 seconds for it to turn on a rather small map.....

[@DenisHavlikVienna]

@@rogerstarkey5390 Watch the video again. There is no need for guessing why, video is very clear on it.

[@michealjacksonfor3va397]

"Novi... Go" Clicks backspace I'm dying

[@raphaelmeillat8527]

I watched this scene twice! Priceless!!

[@Luba_z_mesta]

I would honstly do the same.

[@StormyDog]

I can see all the ID4 owners heading to Novi to charge their cars, which then becomes an ID4 parking lot. How many VW ID4 parking lots are going to spring up all over the country... ;-)

[@elektrotehnik94]

I would honestly do the same, and I'm a 26-year old, Electrical engineering, investing & researching companies on the internet daily --> heavy technology user. This UI is not intuitive at all. But, not everyone absolutely NEEDS intuitive (it sure does help though ^^). Sandy, welcome to non-Tesla Ev world :D

[@stephenremillard9462]

@Stefan D. I rewatched that part of the video and to be honest I was not able to find the "Home" button That should be predominant in my opinion.

[@RobbieFitzgerald]

Cmon Sandy. It clearly says SAVED charging stations on the screen. You havent saved any. Thats why its blank. Now that doesnt change that you still couldnt find the map but it is a bit disingenuous to imply it doesnt work when you were on the wrong screen.

[@mwmatthews1]

It does have an entry, for VW dealerships, which he ignored. It doesn't seem like the greatest UI, but this was like trying to help my dad install an app on his phone

[@j.kevinmcnary9561]

@@mwmatthews1 What fun. Level 2 charging at a VW dealer. Great way to spend a day on a trip.

[@chrisnenzel582]

@@j.kevinmcnary9561 I'm sure the VW dealer would have directed him to both an Electrify America charging location AND the home button in the UI...

[@austJW]

@@chrisnenzel582 you didn't watch the intro? No help, just drive.

[@chrisnenzel582]

@@austJW seems the car "drove" fine to me!

[@MightyMag]

I laughed so hard I almost pissed my pants when Sandy searched for chargingstations. 😂

[@crazybird1649]

Maybe showing his age? :P

[@MightyMag]

@@crazybird1649 Maybe, but he has proven himself before numerous times so I don't think so.

[@AndrewWellsPlus]

@@crazybird1649 I think it's more showing the bad design. From that sort of screen you should be able to find charging stations no problem. It shouldn't be a seperate menu.

[@kinross24]

@@MightyMag was like watching my 75 yr old mother trying to figure out her tv settings. Press any button!

[@kipling1957]

UI is designed by an engineer’s brain, not a real person. Totally unintuitive.

[@acefighterpilot]

Maybe read what the button says before pressing it. I know you're in a rush, but that's like taking a random exit on the highway without reading what the sign says and then getting angry you're in the wrong place.

[@rogerstarkey5390]

"Read what the button says" seems to apply to every button except "home" on this screen When driving, you don't want to "read what the button says", you want a large button that's obvious.

[@acefighterpilot]

@@rogerstarkey5390 If you keeping pressing the same button expecting it to do one thing, and it never does that thing, so you go back to the previous menu and press the button again without reading it, you just look stupid. I think VW will do fine as long as they only market this car to those with an elementary school education or better.

[@rogerstarkey5390]

@@acefighterpilot Well, since the first button which needed pressing (home) didn't *have* a name to read, that's part of the problem These operations should be intuitive, "not requiring thought", instead, there are multiple small icons and small instructions which are not fit for purpose. To see a system that is, take a look at the Polestar 2, fast, intuitive, easy to read with obvious, customisable menus and fantastic voice control. (I could have said Tesla, but "triggered", and all that) Basically, it appears that the VW GUI was designed by a team with "elementary school education"

[@acefighterpilot]

@@rogerstarkey5390 But you just said the buttons shouldn't have to be read, they should be obvious and unmarked. Which is exactly what the home button is.

[@Bycole405]

....and this is why we all need to learn to read.

[@cedricpomerleau5586]

There’s a huge home button on the left that you never pressed... That’s how you navigate between the different menus. I don’t get how you guys didn’t saw it.

[@matthewlibanio8227]

When you don't want to like something it's easy. It's no different than any other car, press the home button. But okay, it's apparently specific to the ID4. I honestly was perplexed watching it. It's not perfect... I agree... But most people will hit the home button.

[@davidnielson9139]

Not to mention the "Menu" button just below the screen.

[@hedydd2]

He didn't look at it seriously before driving the first time and didn't RTFM. Basically I don't believe he intended or wanted to like it.

[@rokulyndon]

@@hedydd2 He said he didn't look at anything beforehand. He wanted to get in and use it, and he wanted it to be intuitive. He was pretty clear from the beginning how he wanted to test it.

[@hedydd2]

@@rokulyndon He could do that with any car he liked to and just drive it. If you want to use the advanced features, or even know what advanced features a vehicle has and has not, you and even a superman needs to do a bit of homework. If he just wanted to point and shoot, go from A to B, he could do so perfectly well in almost any car you can name. That he missed basic and very obvious controls like the 'Return', just amazed me. That he didn't even know, because he had not done his homework, how to activate the voice control, was a bad show.

[@jonathanmelhuish4530]

Funny that some people assume Tesla cars will be more complicated to operate because they're more high tech. Sandy put them straight on that one!

[@grateful7839]

Good point

[@Psi-Storm]

I would doubt that. He knows his way around the Tesla. Someone should do a video with a few ice drivers and see which car is easier to switch over to.

[@Jastor00]

No he didn't. He embarrassed himself.

[@SamAertgeerts]

He didn't. He either acted like an idiot on purpose or actually is one.

[@abraxastulammo9940]

I can't seem to get to open the glovebox... 🤭

[@arthurderyckere1]

I'm screaming to my tv: "Press the home BUTTON!!"

[@abelincoln78]

You mean the purple square that doesn't actually look like a button? This guy had at least one other, I assume younger, person in the car with him and no suggestions other than 20 minutes later 'Try Saying Hey ID'

[@devastor2]

What home button? 🤔 Have to agree with Sandy, after driving Tesla everything else seem completely unintuitive.

[@leoh5409]

Where is the HOME BUTTON ? I cant see it too. And im am not that old.

[@abelincoln78]

@@leoh5409 I think it was the purple square on the left side of the screen. It didn't register to me as a button but I guess it could be. Kind of reminds me of the time I couldn't figure out how to open the fuel door on a Chevy Malibu. . .

[@dscham1507]

To the other guys commenting on this: What did you think the square was, ... Ornament? ... Come on, don't play dumb. 😒

[@johnklin9383]

I was hoping to actually get some more of Sandy's feedback on driving and handling of the car. If Sandy was in a rush and wanted to do a proper test, he should have set aside the time. Did he do that with Tesla or was he in a rush then? I found Sandy's other ID4 reviews to be educational. This one, not as much except he didn't catch onto the user interface as well. I test drove the ID4 in San Jose, California recently and it was fine. But I only had 15 minutes to test drive it. As far as a wake word, that's what Alexa, Google Assistant and Siri have ... Seems like Sandy was just in a bad mood.

[@123clickit]

Bad mood was caused by wasting time in trying to navigate

[@johnklin9383]

@@123clickit I want to know about the driving and handling, not the bad navigation. Let him do a separate video on that.

[@123clickit]

@@johnklin9383 he talked about it, it’s like a toyota, does what its supposed to and nothing special, why waste time talking about it

[@ljacobs357]

I'm 72 and drove the id4 for the first time a few days ago. I had no problem at all figuring out the display or driving the car. The large home button on the left is all you have to push. It handled just fine, with enough pickup, good viability. Personally i find the Tesla way more complicated.

[@usaidbarlas9296]

I think what menu you were in was to save a location as a charging station

[@mavismoi1]

yeah this video is a waste of time.

[@adityasahasranshu7503]

Why do I have to do that?

[@wolfgangpreier9160]

@@mavismoi1 You must be the local expert on VW Software. When did you learn it? How much did it cost? How long did it take?

[@Robert-cu9bm]

@@adityasahasranshu7503 Incase there isn't one on the map already

[@Pr0fess0rx29]

Looks like you are correct. It looks like the only other option was VW dealerships that was directly on top of the create a location option. So am I to assume that all VW dealerships are the charging locations? Perhaps that is the solution?

[@Daan87423]

I had a similar experience with the ID.4; wanted to connect my phone to play some music. I had to connect to Apple Carplay, which was only possible if my phone was connected to the ID.4's hotspot, but then my phone didn't have internet anymore because it was connected to a Wi-Fi network without a connection to the internet I just gave up after trying for more than 10 minutes

[@torerikmogen9406]

Apple car play, wireless, worked flawless for me. And as far as I know no big issues reported in the Norwegian forums.

[@Jastor00]

@@torerikmogen9406 Same. I put my iPhone 11 on the charging pad of my ID.4 and apple carplay initiated like magic. Effortless.

[@edc1569]

Think you were trying to be too smart, anyway this is really an Apple issue, its their mecahnism.

[@Nature_Quixote]

Sandy is funny even when he isn't trying... plus he is honest... plus he knows what he is talking about

[@updlate4756]

Clearly not.

[@Pixelplanet5]

how is pressing the button that says "add charging station to the list" and then wondering why this exact thing is happening knowing what hes talking about?

[@sjale2007]

Cant tell if ID4 is good or not, but this is Sandy (sadly) selling out to Tesla. Completely made up nonsense. I really appreciated him till this moment.

[@MTNRanger]

I kept yelling press the square home button on the left of the screen throughout the video. SMH, nobody in the car even looked at the screen? Come on guys.

[@Pixelplanet5]

honestly that disclaimer upfront seemed fine at first but when you watch the video and realize your bad experience is 100% your own fault its pretty embarrassing that you cant simply say that you fucked up and didnt read the text before you clicked on it. Im really not sure if this is intentional to make anything but Tesla look bad to cater to your mostly Tesla audience but it surely isnt what we are used to on this channel. Criticism is fine when its justified but that also means you gotta realize when you made the mistake Holy shit just finished the entire video and its even worse then it seemed at first. "dont shoot the piano player" yeah thats a valid thing but here you are a piano player that just grabbed a guitar that had a label clearly showing its a guitar and then you complain about why it doesnt work like a piano.

[@honesty_-no9he]

It is NOT his fault it is VW shite !

[@pauldesi]

and THIS boys and girls is why First Principles thinking is so important. Unf VW is thinking EXACTLY like Blackberry was back in the day....

[@VoxelLoop]

This video describes exactly why you hire a web developer to make your UI, not a guy who makes car infotainment systems. ;)

[@WANDERER0070]

Blackberry still has plenty fans mainly bc of its most secure OS that CIA cant crack Maybe thats why you dont see any ADverts for BB ! Big G wants to know everythin about you btw Huawei is just as secure thats why Trampy banned it here

[@expediofuture3905]

@Bish Bash Bosh Every german car maker has decided to copy Tesla now. Then they instantly claim they're better. The arrogance is what makes me want them out of business. They're shit at EVs and are arrogant about being the best. Fuck them.

[@Jastor00]

@@expediofuture3905 How did VW copy Tesla? As far as i can tell the car is nothing like a Tesla, on purpose.

[@Astke]

@@expediofuture3905 How are they copying Tesla lol. Get over yourself. They are just making screens bigger, like always. But they still all have buttons on steering wheel, normal indicator stalks, buttons on centre console, two screens instead of one, no over the top features like games. Do I need to go on? Because there is more. Tesla even backpaddled on their Model S refresh, still giving it a speedometer in front of the driver and actually ADDED (touch) buttons on the steering wheel. So yeah.... nice try. Musk even stated before with the reveal of the Model 3 that it didn't need the speedometer because the car would drive itself and the driver didn't need to see the speed that clearly anymore. Well that statement of his went to Mars.

[@joshuasy10]

I'm only a minute in and I'm getting the vibes you get when a school teacher is about to tear a new hole in some kid

[@yodab.at1746]

🤣🤣👆

[@brunosmith6925]

ABSOLUTELY... As an ex-teacher I know precisely what you mean!

[@Doingstuff56789]

hahaha this made my day

[@updlate4756]

This was pretty bad. Sandy's either senile, or he's blatantly lying about not understanding how the system works. The one button he never attempted to push, the little green square, is the home menu. he did everything he could to avoid pushing it.

[@KimCJorgensen]

@@updlate4756 What little green square?

[@yeetusdeletus2682]

I am a backend/infrastructure developer (read: lives in the command line) and this user experience makes me cry.

[@Eagles_Eye]

Isn’t this stuff more a frontend developers job though? User UI and stuff

[@yeetusdeletus2682]

@@Eagles_Eye Exactly. I can stomach a lot of bullshit and "UX as an afterthought" kind of deal. But they had one job!

[@NotNowLater]

@@yeetusdeletus2682 And they failed.

[@Eagles_Eye]

@@yeetusdeletus2682 we had a ERP system at work for 6 years before I had to go and use it to order things, like hammers bolts nuts, welding stuff, blah blah what ever you can think of. You need to know the product name and article number and which company to order it from + price. Most of the things I need to order have been ordered many times before me. First time I log on to it I’m like “ where is the search function?” “ what do you mean?” “ well, you know, to search for something that has been ordered before, to see where it was ordered and how many and the price etc” “ that’s not possible” “It is possible, sent an email to the programmer, I want that function...” 1 week later, I’ve got my search function, why it wasn’t a standard function to begin with?? I dunno. My previous coworkers that had to use this system had to scroll back manually checking each order until they found one that contained the product they wanted to order, so they could copy that one. Now I just type it in the search and voila.. Glad I do have some programming experience so I know what is possible instead of being like “ it’s not in here so it must not be possible” Also funny bug, there is a dropmenu, where I can write a letter in, it will automatically choose the thing that starts with the letter and highlight it, I press enter to confirm the selection, everything looks like it’s fine, but on the backend with SQL something goes wrong and it sees my enter as an actual input in the field, so it returns an error when you try to save the order on the server. Gotta click on the menu, scroll down, select it with mouse and then click away without using enter in order for it to work, Stronk PRoGramMiNg Lol, But I can’t bash the guy. Atleast he got a well paying job.. Sorry for the rant, but intuitive UI is something I don’t seem to get at work.

[@yeetusdeletus2682]

@@NotNowLater In a way that was expected! What the fuck are you doing when you are hiring hundreds of programmers to fix your garbage software a year before launch? You can't make nine women birth a child in a month.

[@WiZe1972]

With all due respect for Munro and what he does, this video is plain ridiculous and he should apologize on the next one for spreading so much wrong info about the ID.4. I'm an Audi lover but I've owned a Tesla Model S and drove several Model 3. I love Tesla user interface, it is indeed intuitive but If Munro would have take a little step back to understand that he can't pretend the ID.4 UI to be a copy of the Tesla, he would have figured out the "home" blue button and this whole video would have had a different taste... As I write this, I'm editing my test drive video to be uploaded later today on my channel (Exterior/interior review is already online); the ID.4 is a valid alternative to a Tesla Model Y, they're both good.

[@KJfourIPS]

To be honest, the "empty box" as a home button trend really infuriates me. If it were a physical button, it would have gotten pressed, but if you aren't familiar with cellphone UIs, you have no reason to expect that said square is a button. It relies on a convention that not every target user has been exposed too. He literally presses every available button (except the hazard flashers), and doesn't find the home button. Tesla's UI does a better job of being discoverable for the most part (the Tesla logo as a button is a bit of a stretch though, because it looks like it might be decorative). My current vehicle (Polestar 2) has a similar problem, the home button is an illuminated bar at the bottom of the screen, you could easily be forgiven for thinking it is a design feature, many passengers actually wind up using the "all apps" button (top bar, four squares), since it is pretty obvious it is something you can touch, one passenger only discovered it by accidentally brushing the button. While with a cell phone, you can reasonably assume that the user might already have seen that convention, or that you will get to display a tutorial to the end user, that is not a given with a car.

[@mriv59]

Can we change the title to "Guy doesn't like car for having knobs and different OP system"

[@rogerstarkey5390]

No, "guy doesn't like OP systems that aren't fully intuitive when *driving* " is fine.

[@mriv59]

@@rogerstarkey5390 intuitive might require basic reading skills which I'm starting to question if you click on the add new station and then get angry that you didn't get what you wanted.

[@dataisnugold]

I wonder what would sandy’s reaction would be if he drove this first before driving Tesla.

[@j.kevinmcnary9561]

He wouldn't drive it again.

[@Notlib]

You get in Tesla and the map and Navigate button are on the screen...

[@seb.]

@@Notlib but then he compared to his phone, would the map auto start too? Granted the home button being on the left and just a square might not help.

[@gigglybeast]

@@seb. Jesus fuck, that’s a home button? WTF is wrong with VW?

[@seb.]

@@gigglybeast you too didn't realize it? I guess VW expect everyone to RTFM 😂 www.androidauthority.com/android-auto-1214823/

[@mikeselectricstuff]

Why would you look for charging station locations under "charging" and not navigation?

[@stefyyy1994]

beacuse if i want to charge something, isn't it logical that i choose "charge" option?

[@storm4710]

Because he wants it to be a direct copy of a Tesla

[@ronsexton3685]

Sandy needs to present this as a comedy routine. His crustiness is hilarious! "What in the hell am i lookin at??!!!" :)

Man it's not right to laugh at him he's obviously had a stroke.

[@larskefka3373]

he could have played det.cipowicz in nypd blue

[@ronsexton3685]

@ Well trying to find a charging station was trying to give him a stroke and distract him from driving!

[@Pixelplanet5]

@@ronsexton3685 by trying to find a charging station you seem to mean pressing the button that says what it does and then wondering why it does that? because hes literally complaining about his own inability to read the text.

[@ronsexton3685]

@@Pixelplanet5 I think it was more towards the lack of intuitiveness of it when he was trying to figure out how to find a charging station whereas Tesla is super easy to do so.

[@rodneychan1227]

Can someone point me to the video where he did the exact same usability test with the Tesla?

[@Fahrenheit53]

Funny how not a single one of the other ID.4 reviews I saw had any issues finding the home screen and the map app. I'm surprised he can use a smart phone at all.

[@ZeZeBatata69]

There are plenty of reviews ( the real ones, not the paid under the table ), that address the asinine VW info system.

[@kylewollman2239]

So Sandy can overlook the inconsistent build qualities in Tesla and still love them, but the fact that you have to use voice commands (which seemed to work fine) was enough to make him loose his shit. It's hard to take his analysis seriously if he doesn't apply a consistent level of scrutiny to each vehicle.

[@carholic-sz3qv]

I totally agree with you, I actually enjoy Björn Nyland on youtube more than sandy. Björn Nyland test drives in various conditions, city, highway, fast speed, to very cold places and even camping.

[@abraxastulammo9940]

There is no fact that you have to use voice commands, you should reflect about this.

[@OnigoroshiZero]

I'll take a car with some minor build issues that is vastly superior on every other aspect than the other way around. And people, stop crying about the build quality issues so much, it's not like every Tesla car has them, they are just getting too much attention because Tesla's name sells. It's like when a Tesla car is in an accident, everyone will lose their minds about it, while every day there are hundreds or thousands of people that die in cars of every other company, but no one bats an eye for those. Tesla has the safest cars, the best hardware, the best software, the biggest charging network, and offers by far the best value for money. But people still complain about some build quality issues that a few dozen people may have worldwide.

[@carholic-sz3qv]

@@OnigoroshiZero people cries about build quality when they spent money on a car that rattles and squicks all the time, there is a reason why quality control exist, its not that hard to figure out. even the cheapest cars have great build quality and durability.

[@ymcpa73]

I believe his reviews of the latest 3 & Y show that the build quality improved a lot.

[@Jaredscott89]

Get someone else to do the exact route. Or attempt to use the UI. This just seemed like you were intentionally making it look bad. Not sure why someone would continue to repeat the same incorrect process multiple times while getting more frustrated when there are clearly other buttons to try. I mean whats the button labelled charging?

[@MrFelixify]

But seriously. It didn't look very intuitive. The location functio n didn't make any sense. Nothing seemed to make sense. Idk what the heck the guy that designed that system smoked.

[@miltonmiller]

WHAT A GREAT INTRO! Thank you for framing it correctly and properly.

[@MunroLive]

You're very welcome!

[@NotNowLater]

@@MunroLive Yes we kind got the impression of what was going to happen when you actually started to use the vehicle. It wasn't good VW's current UI design is hopeless. Even some German auto reviewers completely agreed with you about the software. Except they didn't pull any punches and go into detail on exactly what was wrong with ID series system software. The problems they found are numerous. The biggest problem was the UI. Their summation was that VW needs to go back and do some serious software redesign. Starting with the UI. The software was a big fail from their viewpoint.

[@j.kevinmcnary9561]

@@NotNowLater And I'll bet they won't be fixing it with a wi-fi update like Tesla.

[@NotNowLater]

@@j.kevinmcnary9561 Yup!

[@NotNowLater]

The German reviewers also weren't impressed with screen and screen hardware like the button setup. When your own industry reviewers say you screwed up you should know where you stand or don't stand.

[@MichaelSchmittBEN]

Sorry to say that, but i had absolutly no problem to use the ID.4 Interface. When you not able to find the Main screen i am out of words. The X and the button for the main menu is on the left. Its really big. Sorry

[@nils2868]

Is this really 15 minutes of Sandy Munro not considering the concept of a home button? xd

[@j.kevinmcnary9561]

No stupid home button on a Model 3.

[@nils2868]

@@j.kevinmcnary9561 On every smartphone though. Tesla is the exception here

[@DarwinChaug]

It was so obviously painful that the home button was right there and Sandy was hitting the back button trying to enter an address 😂

[@ymcpa73]

Come on. A green square on the left side isn't intuitive. THey could have just written Home in the same space that button takes up and it would make everything easier or just use a house icon like many apps use. A green square means nothing to me.

[@nils2868]

@@ymcpa73 The home "buttons" of modern smartphones are mostly just lines and have been circles or squares or anything in between before that 🧐

[@swavye]

This is more of an old man problem than a interface problem. He didn't hit the home button to return to the main menu screen.

[@MunroLive]

Agreed.

[@pilotandthecity8527]

Please @Munro, be so honest to correct this in your next video. It would suite you. Please be more honest, and not so Tesla Focused. There is more in the world.

[@gkfsns]

You didn't see the home button. Pressing this it would be quite easy to get to the Navigation system. But you are right it's not intuitive and it's probably a night mare if you get it as rental car after a 11 hours flight. I did watch a KZbin video which was showing the menus before I did get my ID3. Then it was quite easy, bit w/o this I would have had also problems. By the way. The Charging location menu you tried was for making some default charging settings, e.g. charge at home only during night and until 80% SOC but if charging at work, charge up to 100% and try to finish charge until 5pm

[@Carsickness86]

"Tesla has no worries" - Sandy Munro

[@Chris-bg8mk]

Except price. I really want to upgrade from my bolt and spark ev but can't afford a Tesla. And coming from the Bolt I can say the UI problems don't look all that bad. Also, anyone who has ever driven anything knows not to use the built in nav. Google maps on the phone, with or without carplay\android auto ftw! Sandy knows some stuff but he's super out of touch when it comes to tech and when he gets frustrated, any attempt to create content is out the window and he publishes useless drivel like this.

[@seanz6586]

@@Chris-bg8mk don’t test drive a Tesla. You will get spoiled.

[@Chris-bg8mk]

@@seanz6586 I have. Twice. At those prices they should be even more impressive than they are. Fit and finish should be impeccable. Also, speaking of user interface errors, the complete lack of any physical controls is a major problem for me. Needs a big volume knob, wiper control, etc. Over reliance on the touch screen is dangerous distraction. Proprietary charging plug sucks. Not allowed to use ccs adapter per Tesla so you're tied to supercharger net. Lots to like but FAR from perfect. And too expensive.

[@travelguy78]

Tesla have CCS plugs in Europe. So they can use all 50-450kw chargers from other companies AND the supercharger network.

[@j.kevinmcnary9561]

@@Chris-bg8mk Yeah, you're a Tesla hater. Stick to ICE with lots of knobs and buttons and great panel gaps. Also, "tied to supercharger net". Hell yes! The largest, most reliable and cheapest supercharger net in existence. What a hellish fate.

[@alexanderkenway]

This is like watching my grandpa use a smart device 🤣

[@Glenhh]

It’s definitely not as intuitive as a Tesla but people that are younger than Sandy know that the square button on the left side of the display is a home button, just like the one on old iPhones. I figured it out myself while being in the car for the first time... The struggle with the number of charging stations is the real reason why people should be cautious.

[@rogerstarkey5390]

Ageist much? I'm "older" I'm called out by the company sales team especially to demonstrate the equipment we sell, they are (generally) "younger". During demonstration, the majority of "younger" customers have zero clue. Aren't stereotypes wonderful? Maybe, he demonstrated that a system designed for use "on the move" should be instantly intuitive (as in "knowing without reasoning") without instruction. A system which doesn't have a 6 second lag between understanding your instruction and providing the information would be good as well! (Ref the map lag) Check out the Polestar 2 system.

[@Glenhh]

@@rogerstarkey5390 Trying to picture me an ageist and then doing to same thing a few seconds later is pretty funny. My point was that he missed an obvious home button. Maybe is has nothing to do with his age, but it was definitely not VWs fault. I drove that car multiple times. VWs Software is laggy and it crashes pretty often, but you can’t say it’s not intuitive because he missed the home button to get into the correct settings.

[@1983mack1983]

Lol Sandy sounding like my 10 year old boy when he's frustrated with building Lego and he can't find the missing piece.

[@SSMARKK]

One thin is when you are not careful and observant due to age or lack of training, another thing is when the missing piece of Lego does not exist!

[@ag4eng]

He totally missed the “Home” button just like old iPhones/iPads. Also there is a B for Brake regen on the shifter. How the heck was he so clueless about the operation after reviewing. plus it had CarPlay if you want to use the phone. It only took me about 2 minutes to sort these things out when I test drove ID.4. Always do a quick fam with any vehicle before you go.

[@dmclement74]

Sandy could save himself a lot of time by just walking round the the front of any car he's reviewing, checking out the badge and then saying, "Well, it's not a Tesla, so it must suck. See you next time."

[@j.kevinmcnary9561]

And he'd be right.

[@pilotandthecity8527]

It’s a poor actor. And you’re right. These kind of people won’t help Tesla. They just take care we don’t want to belong to the Tesla religion ;)

[@davidterry4980]

This was so hard to watch. I don't know the answer either, but it was EASY TO SEE that he was NOT reading the screen. The very first thing he does is click on the option to ADD CURRENT POSITION (meaning where he is at right at that moment) AS A CHARGING LOCATION. Read the screen and think about what it's saying! It's like trying to walk my mother-in-law through options on her computer.

[@112358d15]

"When I can't figure things out right away, I loose interest." -- Sandy Munro. Interestingly, the reason Sandy couldn't use the navigation system to find a charger is that is disabled when driving for safety reasons: """ Configure the settings and enter destina- tions and changes for the navigation only when the vehicle is stationary. """ -- ID4 owner's manual

[@louisdude1]

He was parked at the time though. And no one is going to read the owner manual

[@112358d15]

@@louisdude1Sandy says at 5:40 "I'm going to have to go into a parking lot or something to figure this one out." I don't think he was parked, I think he was in drive with his foot on the brake waiting to turn right into traffic. I disagree about no one reading the owner's manual. I wondered why Sandy was having trouble, so I took two minutes to download the manual and look at the navigation section.

[@thula2890]

@@112358d15 The point of the test was to see if he could drive it without any prior knowledge from the manual or videos. How else would you test if something is intuitive or not? Add in the time constraint (his scheduled meeting) and you can understand why he was frustrated.

[@chrisnenzel582]

@@thula2890 I had similar issues when I hoped in the seat of my cousins model 3. Tesla isn't very intuitive either

[@thula2890]

@@chrisnenzel582 I've never been in one myself so I can't comment either way. Just find it strange how people miss that this is what Munro does for a living. He wouldn't have survived this long if he was biased or easily swayed.

[@devonbikefilms]

That opening statement. That’s it, that’s it completely. By now, things should be intuitive and straightforward. That’s what makes great design, not pretty curves, leather seats and chrome trim. They need to just work, for anyone. If they don’t, they fail at the basic premise of providing transportation. Everything else is just froth.

[@DvApps]

Surprising how in 2021 cars still have systems that look like they belong in the iPod era

[@citizen_or_civilian]

And this is why Tesla will dominate.

[@evyb3590]

@@DvApps I know right. Most cars have a user interface that looks like iOS 6. That was good at the time but now not so much

[@tylerw.1414]

Hopefully other companies will be able to make an actually competitive electric car soon

[@MikeAndTum]

They should have labeled that purple square “home”. It’s like an iPhone home button, but iPhones haven’t had home buttons since the IPhone 8.

[@patreekotime4578]

So its a reference to a different product that doesnt even have that UI any more. Bad UI design.

[@updlate4756]

@@patreekotime4578 Normally the car doesn't start up in vehicle mode. Whoever was in the car before him put it in that mode... or Sandy inadvertently did it himself. He spent literally zero time learning how to navigate the infotainment system before starting to drive the car. He was very clear in this... in the intro... which he recorded AFTER struggling with the system and needed to justify his stupidity to the viewers. His stupidity wasn't simply not realizing there was a home button, but in choosing to jump in the car and start driving it without learning where the controls were. That's just an idiotic thing to do. This isn't the 1990s anymore. You can't just get into a car and every feature is in exactly the same place, with the most complicated part of the car being the stereo. Honestly, had he realized there was a home button there, this entire video becomes a moot point... because he would have been able to access the main features of the infotainment system. He didn't access a single main feature. He accessed the charging scheduler....

[@MTNRanger]

@@updlate4756 this x100

[@marcusbiller867]

@@updlate4756 however you are right he should've RTM and he went stupid about it, there is no argument denying that everything in the VW group is less intuitive than a Tesla. In a Tesla you are mostly one click away from all the information. At best 2 clicks. In VW it takes 4 maybe 5 if you have to click home. It is definitely a little bit like the iPhone and early Android years. My gf had so much trouble with all the home screens, widgets, settings on an Android. Was she being stupid about? Sure. But still the iPhone was easier to use and people bought it for that.

[@Yutani_Crayven]

@@updlate4756 "He didn't spend the time needed to learn to navigate it" That's literally EXPLICITLY the criticism of that product design, you absolute fucking moron. That's some /r/SelfawareWolves level shit. You keep posting this excuse everywhere without seeing that this is exactly what makes it suboptimal design. It's in the name. User Interface. If it isn't effective and efficient in interfacing between the user and the car, then it is not good design. You shouldn't have to read a manual to be able to navigate between maps and charging in an electric vehicle.

[@chrisbailey5055]

SANDY YOU ARE CREATING A WAYPOINT...AHHHHHHHHHHHHHHHHH, the HFE group responsible for that UI should be fired.

[@matthewwiemken7293]

lol

[@ordguy]

Amen

[@evbrandy1357]

Bullshit. He operated the menu to specify settings for a specific location (like at home). He is NOT operating the navigation.

[@chrisbailey5055]

@@evbrandy1357 yeah, exactly..."add current position as charging location" with the little waypoint icon is creating a charging waypoint. From a usability standpoint navigating to charging station happens much more frequently then creating charging waypoints...so there should be, on that screen, go to nearest charging station. So not sure what the bullshit is.

[@evbrandy1357]

@@chrisbailey5055 No you are wrong. This screen is to configure the specific charging behaivour of the current location. So you can give it a name (work, home) and set the charging schedules (like charging only with cheaper night tarifs). Thats why we are in the „Charging“ menu. To plan a route you use the „Navigation“ menu, as probably on all cars.

[@teklife]

Full disclosure I'm a Tesla investor and fan but to be fair, Mister Munro doesn't seem to really have a problem with the car itself, just the infotainment system. Regardless I can understand him saying that the lack of intuitive interface for many of the controls is a deal-breaker for him.

[@Idontknow819918]

You, sir, are not a fair reviewer. Shameful

[@CasualCreed]

8:17

[@johnbuchman4854]

I more than half expected Sandy to raise his hind leg and relieve himself on the side of the car at the end of this...

[@TheFire1290]

Tesla investor gives negative review of VW's vehicle. Not surprising.

[@LuxKeiwoker]

It's like watching my grandmother using a smartphone

[@j.kevinmcnary9561]

No, it's like watching her use a dumbphone. Shit UI.

[@chrisnenzel582]

@@j.kevinmcnary9561 it's more like watching an iPhone user who's been handed a Note 20

[@HamiltonSRink]

VW are so happy to think differently than most manufacturers. Occasionally, they do something really cool. To be a VW owner, you must agree to the learning curve, and enjoy learning to think as they do. They do embrace complexity. Wonderful front seat comfort, among the very best.

[@enyotheios2613]

Glad to see Sandy tries to impart the basic engineering principle of KISS to every consumer product. Keep It Simple Stupid!

[@psdaengr911]

"Keeping it Simple Sells"

[@CrudeOilisOrganicYouKnow]

I thought it was keep it stupid simple

[@draco_2727]

@@CrudeOilisOrganicYouKnow it is, and its the same for software development, keep things simple and stupid so that you can maintain it, understand it and it's not a pain the ass for the users. This car definitively doesn't follow that.

[@texaszag8748]

KISS doesn’t mean intrinsically knowable to everyone without any effort, it means to avoid introducing complexity for the sake of being complex. I have watched numerous youtube reviews of the ID.4, most by ordinary folk without engineering backgrounds. Most of them, with little effort, have had no problem understanding how to operate the vehicle and its controls; thus achieving KISS. I think what Sandy exposed was a deep bias, whether against VW, or against Tesla competitors in general, I don’t know. But I also think it is important to note that he drives a Tesla. He had one there next to the VW, emblazoned with his ad.

[@rogerstarkey5390]

@@texaszag8748 If you have to read instructions before attempting to use a system like this, at some point you're going to be on the road, in a complex situation, wanting a piece of information and this is going to cause overload, distracting from something you should be watching. Take a look at any review of the Polestar 2 system. Looks like.... A tablet. Works like.... A tablet Takes instructions/ voice commands like..... Get the drift? It's "intuitive" *BIG* icon on the home screen saying "Map" (with a map in the background) Logical sub menus. Google assistant, couldn't be easier "Hey Google, display charging stations near here" Done. (Obviously, you can then navigate the same way)

[@markymarc2672]

Oh come on. Speaking about your phone as a comparison: On your phone you do find the home button, right? So why didn’t you find it here? 🤔😝😜

[@MichaelSchmittBEN]

exactly

[@MrMarapro]

Where is it? He pressed the menu button and nothing appeared except parking stuff...

[@TheEvilmooseofdoom]

I think the problem is this home button lacks the letters HOME to identify it. That's a silly thing to fuck up for the worlds largest automaker.

[@markymarc2672]

@@MrMarapro It's the only permanent illuminated button on the left side of the display directly below time and temperature. I think it's not too much to ask to try this button at least once. ;-)

[@markymarc2672]

@@TheEvilmooseofdoom Well ... does Apple print the letters HOME beside their most important button on the iphone?

[@Elskertinemelk]

The UI is so easy to use! A little research would go along way when trying something new 🤣

[@TheEvilmooseofdoom]

His point sailed right over your head.

[@Elskertinemelk]

@@TheEvilmooseofdoom ?

[@Jasedabass]

That wasn't the point of the exercise. Checked out how big an ipad manual is lately? Apple car will definitely be simple and intuitive from the moment you enter & I expect nothing less. Apple will probably tell you immediately how much charge & where to charge before you buckle your seatbelt.

[@Elskertinemelk]

@@Jasedabass Well, one press of a button and the map would be shown, im sure people have driven cars that are 2-3 years old? Im just saying, when you sit down in a new car, at least try to get a overview.

[@danmoyer4650]

If you hop into a car, you should just be able to use it. You shouldn't have to do "research". If you have to do research before you can use it, then it's poorly designed.

[@wermagst]

Sorry, but this is clearly a layer 8 problem. You won't find charging stations in the setup menu of a Tesla either.

[@Cheradanine]

Absolutely. PEBCASW.....Problem Exists Between Chair And Steering Wheel

[@davidmorris3119]

Sandy opens with " I want to get in a car and just drive", he then goes on a rant about looking for charging stations and saying how much better the Tesla is. Well I guess it was a good thing he didn't want to adjust the air vents, or the seat position or all the other things that require a deep dive into a Tesla screen. I am a fan when you stick to unbiased engineering but the overall tone now seems to be that if its not done like a Tesla then its not right.

[@TheEvilmooseofdoom]

I found all those options very easily in a Tesla. No hunting. So far he has confirmed all I have heard about both. VW, great car, comfortable, and nice to drive with good fit and finish but the software is still rough around the edges. Tesla, not always so hot on fit and finish but excellent software.

[@thure1982]

Perhaps read what it says before saying it's shit. It says "save CURRENT location as charge station"

[@drewcantu]

Hey boomer, all you had to do was hit the home button to see the home screen of the infotainment system. You tried everything but touching the home button.

[@TheEvilmooseofdoom]

Where is this home button? I didn't see either. Just give me a time stamp and I'll look.

[@killerhurtalot]

@@TheEvilmooseofdoom the big square button to the left of the screen, you know, the same as pretty much every single smartphone for about 10+ years now. Other than apple removing it and relying on gestures instead lol.

[@nihongobenkyoshimasu3190]

This is exactly what those "Focus Group" should do: - Take a set of 'lambda' test drivers (some one who never drove an EV before) - Meet at an airport rental car location (after been flying cross country for 6 hours or more...) - Give different EVs available from different car makers. - Have enough electricity in the battery to reach a charger. and make a video of the different driving experiences of a typical full week business or family trip and publish it !!! As a bonus, have some of the drivers using only 'flip phone' with no App and Internet access instead of smartphone, hahaha !!!

[@Chantillian]

It feels like VW was rushed - took short cuts like leaving out Focus Groups.

[@roddlez]

Idk if the core User Experience issue here is lack of focus groups...rather the lack of UX experts in the entire design process. Having UX expertise in software design is very evident in Teslas that is missing in the rest of the industry. The Tesla software is intuitive enough that even my 75 year old parents are able to figure out how to operate their Tesla as easily as they operate an iPad.

[@brunski2981]

VW Hit job. Try using the navigation app, rather than trying to navigate from the charging app, where you can define a new charging location not already defined in the system.

[@MikeYoungeasytravel]

This was so funny to watch! It is almost like watching an 80 year old person trying to use an iPhone for the first time! And when he said it was a car for an old person, I lost it - Sandy, you are an OLD PERSON! Sandy keep up the good work!!!

[@melissapearson3887]

I don’t know that I’ve ever seen someone complain about a product so much while using it not as intended. All this video was, was an old man yelling at tech he doesn’t understand.

[@TheEvilmooseofdoom]

Nonsense. This was someone looking at a poorly designed interface.

[@tricepsbrachii]

Obviously you shouldn't need to understand the tech in order to use it.

[@FernandoAES]

He told as much in the beginning, if he has to read manuals or watch tutorials he is not interested. If you don't fit in that description, you just have to calibrate for his bias.

[@Jasedabass]

GET OFF MY LAWN

[@jamespaul2587]

Sandy mentioned at the start he expects autos to be intuitive, including the navigation and charging interface. Clearly this is a fail by VW

[@arsni23]

Hey, the rectangular Button on the left middle is the "home button". Try it!

[@ShitpommfritFraz]

I mean come one. Looks like Sandy really is trying hard to make anything that aint a tesla look bad. There is a huge Home button all the time next to him!

[@Wellsy2009]

In no way does it look like or indicate its a home button, trash UI

[@mavismoi1]

@@ShitpommfritFraz he is the America First kind of person. A bit extreme. If it is not American then it is not good.

[@arsni23]

@@ShitpommfritFraz Hmm tbh, if you dont know what this button is made for, you will be stuck in the selected funktion. I agree, that this design is not intuitive, at least, the "Menu" Button should bring you to layer "one" (just like the Home Button), where you select the Maps, Charging, Music etc. Munro made a point, if you dont know, you cant really find it.

[@ShitpommfritFraz]

@@Wellsy2009 It looks exactly as much of a home button as an iPhones home button.

[@MrSteelAu]

Yes you have to make an appointment to go to the pub and order a beer 🍺 before you go to the pub so pick a time slot. If you late or early, we can’t serve you sir.

[@AB-sy9tf]

My goodness. I test drove this car just a week ago and the ID4 felt familiar even though I had never driven any VW previously. This is 14 and a half minutes that I'll never get back.

[@BelieveOnJesus]

I actually laughed out loud when I heard him say he wasn’t addressing the car correctly. However learning to address people and situations correctly is truly one of life’s greatest lessons.

[@shockwave1xD]

Regarding the "getting to the map" I seriously have to disagree with you. Literally after 1 second of seeing the screen I would've tapped on the home button on the left part of the screen to get to the menu where you'll probably find the map. The car literally told you on that screen that you were adding the "current position as a charging location" and NOT searching for a charger. That's probably to manage how the car charges at your home. Maybe you have a second location like your work where you want it to charge in a different way. That's what this is probably meant for. For me personally this was totally easy to understand. Maybe not as intuitive as a Tesla, yes, but I immediately knew what to do (I've never driven an ID car before, I drive a Tesla).

[@stephanweinberger]

Exactly. He is in the car configuration, where you can set different charge profiles for different locations (e.g. only charge to 80% when at home, or try to reach 100% SOC at 5pm when at work because the electricity is free there). What bothers me most is that the car surely did not start up in this sub-menu. When you switch it on it first presents the home menu - and there's a huge button for navigation there. So how/when did Sandy enter this sub-menu and why wasn't he aware that he's not on the main screen. It's hard to believe this happened "by accident"...

[@splaw120]

TLDW; Angry old man can’t find the home button or the gear lever. Sad to watch!

[@tesla_stephen4651]

12:15 That moment when you realise that dad doesn't find it funny...! Headshake is priceless 🤣

[@xploration1437]

Realize, not realise

[@Eurosn0b]

@@xploration1437 "Realise and realize are different spellings of the same word, and they can be used interchangeably. Both are common throughout the English-speaking world, though in different areas. Realize is preferred in American and Canadian English, while realise is preferred outside North America." www.grammarly.com/blog/realise-realize/ The rest of the world would disagree with you. :)

[@tesla_stephen4651]

Thanks @@Eurosn0b, you beat me to it! Every day's a school day @Xploration 😉 Greetings Munro-watchers one and all from the UK 👍

[@mingeffect]

Your videos brighten my day. Your honesty and lack of bs makes my stomach hurt from laughing. Pure enjoyment waiting for what you’ll say next. Keep it up, Sandy. You spread joy without even trying. Good to see the state of these other companies.

[@MunroLive]

I'm so glad!

[@louiswgr7618]

Wtf he is faking it. The only thing he has to do is click home button to get to the gps

[@michaelwbsin]

Trying adjusting the mirrors, steering wheel, and air vents on a Model 3. Not intuitive either. I had the same fits as Sandy trying to find a home button on the VW.

[@davidc-l9174]

Exactly! Sandy thinks Tesla’s are the golden standard but his old brain forgets that many, many things about the Model 3/Model Y are FAR from intuitive.

[@jbhorner]

A useful video-if one’s purpose for watching is because s/he has a desire to see how the ID.4 performs as a rental vehicle. I believe the vast majority of ID.4 acquisitions in the beginning are going to be actual consumers...people that will take the time to familiarize themselves with a car they’r going to fork over a boatload of cash to acquire. The comparison he notes with an iPhone is rather ironic. The box on the left hand side of the screen operates in much the same way as an old-school iPhone’s “home” button. Press that, and you’ll see all of the apps, one of which is navigation...it does NOT require a voice command. The comment about having to seek a charging station is a bit off the wall as well. The ID.4 uses standard charging connections by default. So, J1772 or CCS at any infrastructure that supports those standards. It is NOT necessary to seek an Electrify America location, unless the goal is to use that for the purpose of enjoying the free charging provided to those who acquire an ID.4. Whether all of them in aggregate are sufficient I believe is a valid issue. But it is also valid for any EV; Tesla charge points are not everywhere either. (They are focused along main corridors.) I think the comments on driving were fair, though I wish this video focused more on that, versus the rant about the user interface. I have owned 2 Volts, a BMW ActiveE, A BMW i3, a Toyota RAV4 EV (second generation), and Honda Clarity PHEV. Each had their pluses and minuses. I hated the UI on all of them, honestly. I’m not totally in love with the ID.4’s either...but it is incrementally better. Some of the comments below are out there with respect to feedback. Using CarPlay, was simple. I paired my phone, I was asked if I want to use CarPlay, and it worked. (There was no need for me to manually connect to the ID.4’s WiFi spot.) The reason it does connect to that, by the way, is because one is using wireless CarPlay. If you don’t like it, plug the phone in. This is an Apple functionality issue, not the ID.4.

[@123clickit]

Entertainment screen will dominate user experience in driving going forward with autonomy. If you needed such a long post to explain how it works, that is the problem!

[@jbhorner]

@@123clickit Sure it will. Road noise, acceleration, autonomous systems, safety, ergonomics-none of those matter. One paragraph devoted to UX. Yeah, that’s a lot of explanation.

[@thomaskiefer9669]

I had a testdrive with the ID4 and understood the system quite well to be honest, I believe Sandy just had to go back to the main menu by pushing the square home button on the left side of the display. The whole time while he was searching for navigation he was in the wrong menu, it was the menu for the car settings I believe and obviously the navigation has nothing to do with the car settings.... The navigation menu is one of the top level menus shown on main menu of the system. The following video explains the system and the different menus quite well: kzbin.info/www/bejne/qnXXi6JobN17iK8

[@mgmacius]

But that’s exactly the problem. iPhone is intuitive because even two year old can use it. So is Tesla - it’s an iPhone of cars. This? This is far and away from intuitive. Nissan Leaf is semi intuitive. Some things are super easy to grasp, some are stupidly complicated. Like this four tiny buttons to use the menu under speedometer. Problem is not that I can’t use any car I want. I can. I’m used to quirky design of windows operating system and it’s sometimes completely messed up apps, but this thing is for Average Joe who gives no damn about hi design. He wants it to be as simple as toilet roll.

[@thomaskiefer9669]

I found the system quite easy to understand and intuitive to be honest, not sure why people have problems with it. One main menu where I can access the various apps for like phone, navigation, radio/media, car settings etc etc. and whenI want to go back to the main menu I push the home button. Thats quite simple to me...if someone has issues to understand this that person should not be allowed to drive a car in the public. Its actually a quite similar system principle what many other car manufacturers are using for their cars. Drove a Tesla a couple of times now and to me the VW system is not that much more difficult compared to the Tesla.

[@kierankenny]

It's super easy in my opinion, but sometimes the absolute simplest of things (if you don't know about them) can cause frustration. Imagine trying to use an older iPhone without the home button; you'd be stuck in a single app and would probably end up using Siri to do simple things, like Sandy did here with voice commands. In this case though, the home button is bright and colourful but at no point did he press it. Maybe, instead of a square, he'd have noticed it sooner if it was a 'home' icon.

[@mgmacius]

@@kierankenny wait, which iPhone had no home button? It was there from the very start. One button at the front. Nothing else.

[@kierankenny]

@@mgmaciusbut that's my point. imagine trying to use those phone without using the home button, (before swipe/gesture controls). Sandy was trying that effectively, this couldn't find the map, etc.

[@yrj77]

Thanks for your perspective. I test drove the vehicle as well, and your comment about it not being intuitive was spot on. While I had an easier time with the map, their were things I was wanting it not to do in regards to using the map but I couldn't figure it out. I did use the regen breaking, but it never comes to a full stop without applying the brakes. I was hoping for true one pedal driving.

[@MunroLive]

Thanks for sharing!

[@andreasklossek9252]

Serious? How can someone mistake the fact, that it does add a charging location, so it is total the wrong place to look for. How about using voice? "Hello ID" "Find the next charger" done.... at least in EU it works fine.

[@PinchOfLuck]

I could definitely binge watch Munro reviews, especially his honest reactions and opinions we all have when something is not intuitive. WTF were those software engineers thinking? First rule for a programmer, which they don't follow or are particularly fond off is: Put yourself into the users shoes and make it intuitive and fast. But Noooo, they always pick what works best with their programming environment they have setup, thinking "lets make it work first, then worry about the user experience". I SOOOOOOO much hate this mentality. Sadly I work with programmers, and this has been my experience.

[@billhanna2148]

No truer words bro 😂🤭

[@psdaengr911]

The problem is that a programmer is just that, a coder. Without the functionality and metrics for performance and usability defined before the development of the app architecture, what you get is a hacked together mess. (Programmer, "WTF is architecture?")

[@MashDaddy]

@@psdaengr911 yes a detailed UI spec for every UI element. and then ofcourse beta test it with the wacky public - ya, never know what your gonna get

[@dscham1507]

Programmers probably be like that. Good thing most of those who do important work are software engineers or developers. Most of them are more than willing to have the user in mind, but guess who doesn't, the guys selling the shit we develop. They just want quick and dirty for a quick buck.

[@harrisonb2746]

Seriously appreciate and respect the intro. Perspective is important.

[@beefitter]

When making a new type of vehicle, it is important to make the driving experience simple and intuitive. In my opinion, It seems that VW has missed the mark on this. I was working at a two day event recently. We had 1600 individuals drive through and pick up their order. There were cars and trucks of all kinds. Most of the people owned newer vehicles. There were about 10 Tesla owners that came through. I asked all of the Tesla owners if they loved their Tesla, and would they buy one again. Everyone of them said that they would never buy anything but a Tesla.

[@davidnielson9139]

I think you would find a different response if you took some number of ICE car drivers and put them in a Tesla and an ID.4. The issue here is that Sandy seems to have learned all the ins and outs of the Tesla -- like to hit the little charging bolt to find charging locations. The ID4 is built to operate similarly to an ICE vehicle from the factory, so it has "creep," you coast when removing your foot from the accelerator (with the brake pedal handling regenerative braking), etc. Putting into gear is more intuitive than a Tesla, most people wouldn't think to move the "stalk." Newer Tesla's are even worse for new drivers as Tesla has eliminated almost all buttons -- that would "frustrate" the average person "going out to a rental car," even simple things like adjusting the climate vents. The issue here, Sandy learned "EV's" from using a Tesla and now gets frustrated when other cars don't operate the same as the Tesla. That isn't to say that there aren't things to criticize about the ID.4 -- I'll agree that the Entertainment system is not as logical as it should be. At the same time, it isn't as hard as Sandy made it. Yes, the "square" for a home button some won't find intuitive -- despite the fact that Apple and others used that to mark their "home button" for a decade or longer; but even then you have the "Menu" button just below the screen which is easy to find. The "set an appointment" screen that Sandy found was to set up your daily "home charging" schedule (similar to what Tesla has). In fact, what annoys me is how many simple things that Sandy should have realized -- things like charging stopping at 80% when a screen he had up showed that the charging limit was set to 80%. The issue isn't how the "average driver" would react, the issue is that Sandy is used to the "Tesla way" and is frustrated when the car's controls are not set up like a Tesla. That isn't to say that Tesla's aren't set up well or that VW doesn't need improvement, but both have their "learning curves" as every EV today will have (until the "standard ICE" car set up is no longer the standard.

[@edc1569]

why wouldn't they consider other cars?

[@j.kevinmcnary9561]

@@edc1569 If you own a Tesla, you know the answer. Nothing else compares.

[@j.kevinmcnary9561]

And if you asked 100 Tesla owners, it would have been 99.

[@Jastor00]

Did you ask any other owners if they loved their cars and would buy another one?

[@johannessundfr5129]

The only button you didn't press was the correct one.... the purple square one in the middle left... and it is kind of intuitive, and works just like the home button on your smartphone

[@NateSykesProducer]

Yeah... The button that 1)looks totally different 2) doesn't change unless it's to an X to close an overlay

[@stephanweinberger]

@@NateSykesProducer on most smartphones the home button is either not marked at all, or has a very similar symbol (usually a square or circle without label) on it.

[@davetravels9273]

This was so painful to watch. All you have to do is open the navigation app and type your destination. If you don't have enough charge to get to your destination, it will automatically suggest a charging stop. He was in the car settings app. Sure it could be done better, but it isn't rocket science that he couldn't find a charger in what is basically the trip computer. I think the main confusion, is that the system does not have static hot keys for navigation, climate etc. on the screen. Hopefully they will add those in an update and Sandy will do better.

[@jrherita]

Eek. I love Munro Live - I've literally upvoted every other video I've watched. I had to go neutral on this because of the lack of someone noticing the home button. The rest of the video was spot on -- not defaulting to a map, not being in regen/B mode right away, etc were all bad VW designs. Hence neutral.

[@dscham1507]

Regen mode is deactivated for those people who come from a normal car and may not be comfortable with it if it just kicks in. Defaulting to the map, or having to press once doesn't make that much of a difference, does it?

[@computercrack]

Regen is not the most efficient way to drive a car. Coasting is much better.

[@Bradtheone]

Dont know what to say... just that i had to collect a ID4 for my boss who bought one and could not collect it himself. I’m no VW fan boy but i figured the nav and charge station locations within 2 min and i was on my way....

[@wholenutsanddonuts5741]

Intuitive ui is critical. Absolutely!

[@3rdeyedesign]

Also helps if you read the screen, he was trying to create a new station rather than search for one :)

[@wermagst]

@@3rdeyedesign Also the "Home" button looks exactly like on most smartphones. If you don't know how to use a smartphone in 2021, maybe technology is not for you.

[@rogerstarkey5390]

@@wermagst Not my SmartPhone (any of them) And, for reference, Google uses..... A house. (Logical!)

[@rogerstarkey5390]

@@3rdeyedesign Rule 1 Don't read a screen while driving. There should be a very clear option under both "Home" *and* "Navigation/maps" to "find nearest chargers" You want a charger when 1) You're setting a route, 2) Changing a route, 3) confirming charge state. It should be available directly from these menus.

[@wermagst]

@@rogerstarkey5390 It's actually a circle now.

[@jpr3665]

I love the no BS, honest as it happens assessment.

[@JRCarReviews]

With all due respect I suggest you watch my full-in depth video before driving. Volkswagen ID4 Pro 2021 - FULL In-depth REVIEW in 4K | Exterior - Interior - Infotainment