Whirlpool Refrigerator Repair - Ice Buildup in the Bottom Freezer - Water Leaking - Grommet Kit

[@stevecromwell5526]

If I had seen this video two hours ago, I'd of been done over an hour ago. Whirlpool doesn't give any instructions on any of this, and so videos like yours are real backsavers (and also save one from getting out the sledgehammer). Thanks!

[@lenturnbow8038]

Thank you for producing this video. I faced the same issue about a decade ago with my Kitchenaid. I pulled the sheet metal cover off the back and traced the problem to the grommet which had clogged up. Removed the grommet and melted the dammed up ice. Problem fixed forever. No need to operate on anything on the inside of the fridge.

[@petehugh4717]

Thank you. I have a Whirlpool Refrigerator Model WRB322DMBM00 refrigerator. It has a bottom freezer. I need to access the ice maker and couldn't figure out how to remove the upper basket. I called whirlpool and was told we don't have any information on how to remove the upper basket and you need to call a service rep. So in there opinion, if you want to just clean the inside of your freezer, you need to call a service man just to remove the basket. I watch several videos, and you were the only one that told us how to remove the upper basket. Thank you so much !!!!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@jackchn23]

Most thorough tutorial on KZbin.

[@Appliancevideo]

Thank you very much JKC, glad we were able to help you. Be sure to share our channel with your family and friends, and like & subscribe.

[@dennisstraple561]

The instructions in the video were spot on. I ordered the upgraded P-Trap from you and replaced it in under 30 minutes. Followed the instructions in the video to get at the clogged drain and used a hair dryer to melt the ice jam. Took me about 90 minutes to remove everything, melt the ice, and put it all back together. Not a bad job. Thank you.

[@Appliancevideo]

Dennis Straple Thanks for the positive comment. Hopefully we saved you some money. Please help us provide more videos to our site by posting ApplianceVideo.com on your KZbin, Facebook or Twitter account or add us to your circles. If you are in need of any parts please support our parts department on line at savemoreonparts.com/ or call 1-800-830-5465 7-days a week until 11pm Eastern time. Thanks again your support. Matt, Ace Appliance service technician.

[@lilythedog9734]

Thank you repair guy. Took an hour and a half, but a world of difference. Much appreciate.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page

[@Mb33ballet]

Hi! I'm commenting for my father. He thought this video was so helpful, 100% accurate, and the best one out there! He thanks you for saving him a lot of money! Thanks!

[@Appliancevideo]

Hello Meghan, Thank you for sharing your father's experience with us. We're happy our video helped save him money and his repair went great - that's what we're here for :) Let him know we thank him for watching! ApplianceVideo.com is a family-owned and operated company providing you FREE, high-quality repair videos. To make new videos and answer your questions, please purchase the parts you need from us at 1-800-830-5465, or order parts online at ApplianceVideo.com. Thank you for your continued support and good luck on your project.

[@michaelwall8969]

Thank you so much for this video we had someone clean the house for us. They pulled the drawer out and kind of messed things up by watching your video. I was able to get everything back together. I can’t thank you enough.

[@keithafuqua]

Thanks for the instructional video. I called a repair company, and they were about a week out on scheduling. I googled the issue, this video came up, and it was step by step. Thanks for saving me over $100!

[@Appliancevideo]

+Keith Fuqua Thanks for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. Please help us provide more videos to our site by subscribing to our KZbin page or posting our www.appliancevideo.com/ website on your Facebook or Twitter account. Our factory authorized technician’s also daily provide free professional Repair Help to people like you to help solve their appliance problems. You also have the option to email a factory service technician with a question at www.appliancevideo.com/repair-help/ . If you need of parts for your major appliance, we have over 5-million parts in stock at savemoreonparts.com/ . Thanks in advance for supporting us. So email us if you have any other questions our videos cannot resolve. Thanks for your support in advance. Matt, Ace Appliance service technician.

[@Appliancevideo]

+Keith Fuqua Thanks for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. Please help us provide more videos to our site by subscribing to our KZbin page or posting our www.appliancevideo.com/ website on your Facebook or Twitter account. Our factory authorized technician’s also daily provide free professional Repair Help to people like you to help solve their appliance problems. You also have the option to email a factory service technician with a question at www.appliancevideo.com/repair-help/ . If you need of parts for your major appliance, we have over 5-million parts in stock at savemoreonparts.com/ . Thanks in advance for supporting us. So email us if you have any other questions our videos cannot resolve. Thanks for your support in advance. Matt, Ace Appliance service technician.

[@FluidITGuy]

Curious, what is it draining to exactly? I don't understand having an 'open' system like this. It's not like I have a drain line. Won't the drip tray get full again?

[@rrusso6231]

Keith Fuqua toylett

[@rrusso6231]

Keith Fuqua and the new president have made a mistake that he is the one under that

[@robertmckinnell2316]

You da man. Removed everything and used a Heat Gun from a distance to melt all the ice/frost. Very helpful. Thank you

[@scottwhelen1769]

I know you get a lot of posts on here but as a first time home owner, this video helped me greatly. It only took me 30 minutes from start to end. Thank you so much!

[@Appliancevideo]

You're very welcome, Scott. That's what we're here for :) We're so happy your repair went well! Thank you for taking the time to share your experience with us, we're glad to help!

[@affboy-ft1lh]

So thankful for the help. I went through it twice. I should have removed the back panel off the rear of the fridge and run a wire or drill bit up thru the drain pipe to clear. Didn't do it so had to do again by removing ice like the video shows then boring out the drain from the back side of the fridge. Hey I'm 77 and if I can do it you can too.

[@fkiamanesh]

Outstanding video! I wasted a lot of time reading different post online trying to find out how to fix this issue. They helped to identify the problem, but NONE of them addressed the issue. Your video got me on the right track & solved my problem very quickly. Thank you so much!

[@Appliancevideo]

FK Thank you for your positive comment. Please help our ranking by subscribing to our KZbin page or posting our ApplianceVideo.com site on your Facebook or Twitter account. This will help us to continue to make new professional videos from our factory trained technicians. We also have our authorized technician’s daily emailing professional advice daily to people like you that have appliance problems. We have helped thousands of people save hundreds of dollars. Thanks in advance for your help.

[@ackerlyshelzam3069]

Thank you very much. This video really helped me. You weren’t kidding when you said the fins bend easily. Remove that back panel with extreme caution. I bent several of the upper fins. Did my best to fix them. That part wasn’t easy. Explaining how all the tabs worked was huge! Thanks again.

[@charlespulley1830]

I had a repair guy in San Diego come out because my ice maker stopped working and there was water coming out of the bottom of my freezer. The ice maker replacement was $200.00 and $180.00 to unclog the drain. I had him do the ice maker but after watching this video I unclogged the drain myself. This video saved me $180.00. Thanks guys.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel. Or support our parts department at 1-800-830-5465. This is the only way we can continue to help the over 900,000 people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@ulhausen]

THANK YOU! 2 Hours and 2 Guys who are not Repair Savy LATER and our Freezer is back in Working Order, Did not replace Valve, but did flush with Turkey Baster with major hot water. Appliance Videos you ROCK.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@jamiet4666]

Hey, just wanted to says thanks alot for the video. I used to yesterday to fix gf’s freezer. I think she was very pleased.

[@davehughes5612]

Way to make an intimidating job super easy. Took me about 75 minutes. I really appreciate it!

[@Appliancevideo]

Dave 75 minutes saved you allot of money, good job. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@thundarspikershott9594]

Thank you very much. The drain plug on my fridge was clogged up bad and now it’s “problem solved”.! You’re the best.!

[@susannemurphy9480]

I have NEVER done anything like this in my life. Thank you so much for this excellent tutorial. My husband was very impressed when he came home!

[@Appliancevideo]

Susanne Thank you for your positive comment. Please help us provide more quality videos by subscribing to our KZbin page or posting our ApplianceVideo.com site on your Facebook or Twitter account. We also have our authorized technician’s daily emailing professional advice daily to people like you that have appliance problems. We have helped thousands of people save hundreds of dollars. Thanks in advance for your help.

[@deathreaver8299]

Best video i found to get my freezer apart for my kenmore elite 596. Behind the back wall was the iceberg that sank the titanic i think. Out comes the wifes hair dryer.

[@willgrover5270]

Great video. While not rocket science, the disassembly and reassembly would have been very difficult and confusing without these instructions. Thanks for putting this out there. Took me about 2 hours, start to finish, working at a casual rate.

[@Appliancevideo]

+Will Grover Thanks for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. Please help us provide more videos to our site by subscribing to our KZbin page or posting our www.appliancevideo.com/ website on your Facebook or Twitter account. Our factory authorized technician’s also daily provide free professional Repair Help to people like you to help solve their appliance problems. You also have the option to email a factory service technician with a question at www.appliancevideo.com/repair-help/ . If you need of parts for your major appliance, we have over 5-million parts in stock at savemoreonparts.com/ . Thanks in advance for supporting us. So email us if you have any other questions our videos cannot resolve. Thanks for your support in advance. Matt, Ace Appliance service technician.

[@Milanesa2010]

Thank you for the video. For anyone doing this, please note that there could be a ton of ice accumulated in the silver tray under the fins; and even it will require quite a bit of hot water to melt it all. I only changed the drain pipe thinking that the issue would go away. NO!! I had to do what this video shows to melt all the ice. I even had a huge block of ice on the right side on top of the fins.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@deboraaquino5373]

Looking for this video was like searching for a needle in a haystack! Glad I found it! Not only did we fix the fridge but this was a great father/daughter bonding time experience! lol We learned something new together. Thanks a million!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@bethstormont8261]

Thank you. This helps me to better understand what has caused the icy build up and to know what to expect when someone quotes me on the repair work. It's not something I will tackle myself. Plus its a good reminder to clean behind the refrigerator once in a while. Thank you!

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@salvatorefederico6249]

You are The Man! This was exactly my problem and, by following your instructions, I solved it very easily. My problem was not only the formation of ice at the bottom of the freezer, but also in the ice-cube drawer. I am confident that both problems will be resolved after having unclogged the grommet. Many thanks!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@TheFiftyQuid]

Thank you for the video. Excellent instructions. They don't make refrigerators like they use to. I've had this Whirlpool for 3 years. I have to vaccuum out the dust under the fridge every 4 months to keep the compressor from overheating (like our last one), and now this happens. I've done more maintenance on this refrigerator than I've ever done on any appliance my entire life. Garbage design.

[@Appliancevideo]

TheFiftyQuid Thank you for your positive comment. Please help us provide more quality videos by subscribing to our KZbin page or posting our ApplianceVideo.com site on your Facebook or Twitter account. We also have our authorized technician’s daily emailing professional advice daily to people like you that have appliance problems. We have helped thousands of people save hundreds of dollars. Thanks in advance for your help.

[@davemazzone6138]

Great video. I have a Jenn-Air 36" fridge and was having this exact problem. Your video was very thorough and made fixing the problem easy. It took me 15 min to get to the valve in question which I cleaned up and put back on - the leak has since stopped. Thank you!

[@Appliancevideo]

Dave Good job, glad we could help and that you got the leak stopped. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@dannoinidaho8255]

You are a life saver with this simple but clear video . My Labor Day project before a family get together. Many many Thanks!! Now all is well in Star Idaho.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page

[@zekezicherman1039]

100% step by step was a perfect guide to working on my unit. Thank you.

[@WEProductVideos]

Thank you very much for posting the repair video. My repair went exactly as your video. The advice about how to align the top tray and get the door to align were very help. The factory replaced the original grommet with the new design about a year after we bought the refrigerator. The new design lasted about 4 years before it got clogged. I simply removed it.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@yveslepage5050]

I did the same (remove the grommet). That caused you no problems at all?

[@anthonyalgodoo4049]

Mywife just wanted to clean the freezer but we had a hard time figuring how we to get the door off to get in there! Your video saved the day!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@mikereardon]

Took me 3 hrs, but I finally did it! I kept getting a "door ajar" alarm on after we were finished. The LED lights inside wouldn't come on nor would the ice/water dispenser work. Come to find out, the electric clip on the back that hooks up to the water pump was flipped the wrong way. Unfortunately it slides on either way so you have to remember which side is correct before you remove it. Thanks Appliance Video! Your customer service dept. was very helpful and spot on. No problems whatsoever!.. I highly recommend using them. Saved a bunch of $ and everything fit perfectly! So glad b/c my freezer has been leaking for over a year. I just hope it works permanently. = )

[@Appliancevideo]

mikereardon Thanks for the positive comment. Hopefully we saved you some money. Please help us provide more videos to our site by posting ApplianceVideo.com on your KZbin, Facebook or Twitter account or add us to your circles. If you are in need of any parts please support our parts department on line at savemoreonparts.com/ or call 1-800-830-5465 7-days a week until 11pm Eastern time. Thanks again your support. Matt, Ace Appliance service technician.

[@ChazRegal]

Lol.. I have the same Bryers ice cream in the same spot in my freezer. Awesome video! Saved me a ton of money by not calling a repair man. Which I came across this video sooner as the water already warped my laminate floor. Thank you sir!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@TheEfficientHustle]

This video is exactly what I needed. Thanks for posting.

[@vebaeb]

This video was extremely helpful. Couldn't figure out where the water was coming from until I saw the sheet of ice on the bottom. Mine actually has that new style grommet but it was clogged and dirty. Thanks again.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 900,000 people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@jcguy6608]

Great instructional video, I removed the grommet and cleaned it with dish soap and water and a small brush. It removed all the sticky gunk. I was not able to remove the top drawer in the freezer so I improvised. I place a hair dryer against the vents on the back wall and melted all the ice behind the wall. I also slid a paper towel in between the panels which absorbed the water. So far it has worked very well and should be a fix until the replacement P trap kit arrives.

[@Appliancevideo]

JC guy Thank you for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. Please help us provide more videos to our site by posting ApplianceVideo.com on your KZbin, Facebook or Twitter account or add us to your circles. If you are in need of any parts please support our parts department on line at savemoreonparts.com/ or call 1-800-830-5465 7-days a week until 11pm Eastern time. Thanks again your support. Matt, Ace Appliance service technician.

[@jadei3399]

I had this exact problem for a few days and even though I'm still under extended warranty I didn't want to wait for them to send someone . I'm so glad I found your video bc it was super simple and me being a young female with no experience or background I was able to do exactly what was shown in this video and my problem was solved ! Thanks a lot !

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@EdBeals]

We had this exact problem with our Whirlpool refrigerator and by following your instructions I was able to fix the problem myself. I turned the freezer off using the controls inside the fridge first. I figured I didn't want the freezer trying to chill the warm water I was using to melt the ice. Also, I was lucky that the layer of ice at the bottom of the freezer popped out in all in one piece. Thanks for the video!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@michelemocellin2523]

This was a truly excellent video. It worked perfectly for my Kenmore. The instructions were clear and thorough.

[@Appliancevideo]

Excellent, thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@mockstocky1]

my Whirlpool model had slightly different shelf removal but besides that, this video was spot ON. Thanks much. Saved at least $150 for a service call. Only other note having just completed the job is that the back panel of the freezer and tray are sharp edges and gloves should be worn to prevent a sliced finger. Thanks much!

[@Appliancevideo]

+Dan Thanks for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. Please help us provide more videos to our site by subscribing to our KZbin page or posting our www.appliancevideo.com/ website on your Facebook or Twitter account. Our factory authorized technician’s also daily provide free professional Repair Help to people like you to help solve their appliance problems. You also have the option to email a factory service technician with a question at www.appliancevideo.com/repair-help/ . If you need of parts for your major appliance, we have over 5-million parts in stock at savemoreonparts.com/ . Thanks in advance for supporting us. So email us if you have any other questions our videos cannot resolve. Thanks for your support in advance. Matt, Ace Appliance service technician.

[@markmeyer9795]

Thank you for posting this video. I fixed my problem today and could not have ever figured out how to take the freezer apart without your help.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@attsegn8290]

I was going to call a repairman to replace our leaky ice maker but I'm sure I can tackle it myself after watching this. I'm certain I will have more trouble with the drawer removal than the actual replacement. Thanks a million!

[@mrhanson9922]

but what is causing the ice to form..in our senerio, animal fur

[@HankDuan]

Thank you, my problem was a frozen fan, but this video helped me find the problem and defrost the fan! Now the fridge is working again!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@hidinginbooks83]

Thanks so much for this video. I can't believe that Maytag sent two repair guys to look at my freezer and both guys said that they had no idea how to fix the problem. I ended up getting a refund from Maytag for the freezer and now I found this video..... Problem solved! You guys rock

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@limavictor2428]

I was about to five thousand dollars for a new refrigerator because of a five dollar part. Thank you for this video. Ten years old and still applicable.

[@mick7310]

I had a problem with the door not closing tight watch the video and did the top tray adjustment. Works great now thank you

[@btd-cf2000]

As others have said, thank you so much for such a super helpful video. Getting that upper shelving unit off (popping the wheel/gear assembly up first) was completely unintuitive and I certainly would have broken something, had it not been for your video. Thank you again!

[@mistertribal]

Thank you very much for this very helpful video. I have a spare fridge so I transfered all the food in it, waited a few hours, dried everything and followed all the steps! My grommet was also the new and bigger "duck" one but it was dirty after only 18 months.... Thanks again for your precious help!

[@Appliancevideo]

misertribal Yes, the new grommet is bigger for more volume so it does not plug up as easily. Thank you for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. Please help us provide more videos to our site by posting ApplianceVideo.com on your KZbin, Facebook or Twitter account or add us to your circles. If you are in need of any parts please support our parts department on line at savemoreonparts.com/ or call 1-800-830-5465 7-days a week until 11pm Eastern time. Thanks again your support. Matt, Ace Appliance service technician.

[@DMDvideo10]

This was very helpful! Freezer looks brand new for now!

[@jaytronics9481]

Thank you for the video!! It saved me calling someone to take a look at it. Now I'm pretty sure my main issue is the grommet

[@ellenhofer3343]

You are a nice repair guy. When we had this same thing done on our (still working) 2005 Maytag French door, he made us take all the food & ice out, ourselves.

[@Appliancevideo]

Great question, if you have a more technical question that our parts department cannot answer, you can search our over 17,000 answered questions free at our website www.ApplianceVideo.com under our Repair Help section. You can also call our parts department at 1-800-830-5465 and they can give you help 7-days A week ,or search at www.SaveMoreOnParts.com .

[@galiailar]

Thanks for the great video. It took me all of 25 minutes. What sped up the process for me was taking a 1/4" of the flexible poly sprinkler distribution line and using it as a syphon and to also blow out the line. Good luck to everyone doing this due to Whirlpool's obvious design flaw.

[@Appliancevideo]

galiailar Thanks for the ( sprinkler distribution line and using it as a syphon and to also blow out the line) Comment to help others. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@andreasommer3431]

Worked like a charm! The hardest part was mine had different drawers that were harder to remove than what you showed.

[@wmspins]

Thank you for this video. I did this fix today on our Whirlpool Gold fridge. Everything was exactly as it was in the video. Took a daunting task and made it straightforward and easy enough for me to do myself. You saved me money, and in the process, I learned how the fridge was built. I did break a clip on the shroud in the back, but the other 2 hold it in place fine. Thank you again! Very good video.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@lJUSTwanaCOMMENT]

Just bought a brand new one for 500 bucks, I'm HVACR certified and work on heavy equipment all day...I have to say I'm feeling pretty confident.

[@Appliancevideo]

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[@danmorocco]

Bro! Amazing video! I'm pretty "not handy" but after watching your video I believe I could do this. Step by step and you are very articulate. You could become a surgeon in my book! Many thanks and please keep up the useful videos.

[@keithwallace9736]

Followed your instructions and was finished in about 45 minutes. I had already replaced the rubber check valve in the back, but there was a lot of ice frozen behind the panel in the back of the freezer. After thawing it out, it drained perfectly. If we go more than a week without ice in the bottom, then we know it is fixed. Thanks for the video!

[@Appliancevideo]

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[@scottcrowley2061]

Thanks for not calling the rubber check valve a "P trap" LOL.

[@jrcarris1149]

Amazing!!! Thanks to you I fixed a problem I had for 4 years.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@janieder]

Thank you for posting this video. I never looked in the back of my freezer before. The video was great and easy to follow. This fixed my problem, and I was able to to do it myself thanks to you

[@Appliancevideo]

Jeff Niederman Thanks for your support and the thumbs up. We put many hours of work into each video and help over 900,000 people per MONTH repair their own appliances. Please help us provide more videos to our site by subscribing to our KZbin page or posting our www.appliancevideo.com/ website on your Facebook or Twitter account. Our factory authorized technician’s also daily provide free professional Repair Help to people like you to help solve their appliance problems. You also have the option to email a factory service technician with a question at www.appliancevideo.com/repair-help/ . If you need of parts for your major appliance, we have over 5-million parts in stock at savemoreonparts.com/ . Thanks in advance for supporting us. So email us if you have any other questions our videos cannot resolve. Thanks for your support in advance. Matt, Ace Appliance service technician.

[@prakasitphuphatee8488]

Thank you .Your video really help us a lot . We didn't know how to get to the back of the freezer until we saw your video.

[@Appliancevideo]

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[@allenwhitmore1839]

Thanks for taking the time to make this video and make it with high quality sound/video it was super easy to follow and turned out to be exactly what my problem was. The little duck flange thing was filled with gross goop. Cleaned it out, cleaned the drain pipe, defrosted freezer and it is now working like new.

[@Appliancevideo]

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[@JustinMather]

Thank you for this great video. I just went through all the steps and put everything back together thanks to this clear and informative video!

[@Appliancevideo]

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[@joelemite]

This video was perfect! I have a Maytag version of the refrigerator shown, and the instructions matched screw-for-screw. Thank you!

[@Appliancevideo]

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[@johnsimmons7806]

I watched several other videos before this DYNAMITE one! It told me what and why. THANKS!!!

[@Appliancevideo]

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[@melmorris3093]

Thank you so much. I followed your video and fixed my fridge freezer . Excellent demonstration . Melanie morris

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@jacquelineking6112]

Video gave me confidence to attempt this and successfully fix. Not sure what I would have done without it as Covid has slowed done manufacturing related to appliances and parts. Thank you👍

[@Appliancevideo]

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[@lafistor]

Thank You! I will be doing this at my Mom's after already opening the back. That wasn't enough. Now I get to do this fun repair inside the freezer!

[@r.edward5701]

I'm pleased to read this coz that's what's I did!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@nicoleleddy2577]

Hello, My dad fixed our refrigerator but said without your video he would have been lost. Awesome job on the video and the step by step procedure. Thanks

[@Appliancevideo]

Nicole Good job DAD....Thanks for your positive comment. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@LIFTERPUMPUMPEDLIFTE]

Thanks a lot!!!! You really helped me fix my Whirlpool Gold, it was leaking water from the freezer. I cleaned all the ice from the bottom and from the vent, then repaired the drain fitting which was clogged and gooey.

[@Appliancevideo]

+LIFTERPUMPUMPEDLIFTE Thanks for your positive comment. We have helped millions of people repair their own appliances. Please help produce more quality videos to our website by subscribing to our KZbin page, or posting our website www.appliancevideo.com/ on your Facebook or Twitter account.

[@slumpythehare6338]

Awesome, thank you so much! You saved me a service call. Drain pipe was clogged so I needed to get to the drain pan under the coils. This helped me do it :-)

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@SusanWygmans]

Omg thank you so much! Exact same problem that we had with our fridge and we followed step by step with great success!

[@kazg1995]

Thanks. Just what the doctor ordered. Much simpler than the other videos on the same subject. She's draining fine now!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@xiradio]

Thanks for posting this! Sure enough our grommet barely had a slit in it, no wonder it clogged and froze up. Trimmed a little rubber off to open it up a bit and put everything back together. 30 min job, max.

[@Appliancevideo]

Energy X Thank you for your positive comment. Please help our ranking by subscribing to our KZbin page or posting our ApplianceVideo.com site on your Facebook or Twitter account. This will help us to continue to make new professional videos from our factory trained technicians. We also have our authorized technician’s daily emailing professional advice daily to people like you that have appliance problems. We have helped thousands of people save hundreds of dollars. Thanks in advance for your help.

[@xiradio]

***** I should have added that this seems like a design flaw and Whirlpool should be providing the updated p-trap part for free...

[@Appliancevideo]

Yes, make sure you put the new kit on your unit.85% of the time the problem will come back if you do not install the new part.Good job on doing it yourself. Please help our ranking by subscribing to our KZbin page or posting our ApplianceVideo.com site on your Facebook or Twitter account.

[@dougcollins4719]

Excellent information. Saved me a lot of trouble... and money. No wonder the Maytag repair man is so lonely.

[@Appliancevideo]

+Doug Collins Thanks for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. Please help us provide more videos to our site by subscribing to our KZbin page or posting our www.appliancevideo.com/ website on your Facebook or Twitter account. Our factory authorized technician’s also daily provide free professional Repair Help to people like you to help solve their appliance problems. You also have the option to email a factory service technician with a question at www.appliancevideo.com/repair-help/ . If you need of parts for your major appliance, we have over 5-million parts in stock at savemoreonparts.com/ . Thanks in advance for supporting us. So email us if you have any other questions our videos cannot resolve. Thanks for your support in advance. Matt, Ace Appliance service technician.

[@TheRodgerHoover]

Very helpful! Took me a lot longer than it took you but....that's to be expected. Thanks!

[@H5Family]

Excellent video. This video helped my husband fix our freezer without having to pay someone $100 to come out and fix.

[@Appliancevideo]

H5Family Great news, glad to help. Did he order the drain tube kit to permanently fix the issue. That is a factory recall fix. Watch this video link below and order the part if the ice comes back. Whirlpool Refrigerator Water Leaking - 2013 Updated Drain Fix Kit - W10619951 If he just removed the ice build up it may come back.Please help our ranking by subscribing to our KZbin page or posting our ApplianceVideo.com site on your Facebook or Twitter account

[@BigTimeCharley1956]

Thank you! Only broke one plastic and stripped two screws (even with drill clutch set to minimum torque). Btw I think I found a simple way to reset fins at corners: run finger gently but firmly and smoothly along corners first in one direction, then the other, and even pitch is reset.

[@Appliancevideo]

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[@klscyouthchair4994]

I followed your instructions and it worked out perfectly. Great video...thanks!!!

[@Appliancevideo]

Glad it helped! Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@chillidawg40]

This video was awesome!!! I just got done replacing the drain tube in the back and also de-icing the freezer. Never could have done it with out this video guiding me along the way. Thanks!!

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel. This is the only way we can continue to help the over 900,000 people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at ApplianceVideo.com.

[@davidhenderson4555]

Thanks for the detail explanation. Freezer was working but fridge was warm. Everything in back looked ok and didn't see any ice inside the freezer.... until I removed the back panel. OMG!!! It was encased with ice. Took a few hours to melt, clean up, dry, but it works like a champ! Now I am wondering if perhaps we left the freezer door ajar leading to the ice or if the auto-defrost is not working? Ugh!

[@lorrainewaddell1048]

OMG! It worked. I didn't take the back panel off the freezer-afraid I'd never get it back on. But by careful use of a turkey baster and a margarita straw, I got enough water through the vent slots to melt the ice in the tube and get it draining into the tray. The grommet was indeed plugged when I had initially checked it. Hardest part of the repair was getting the drawers out. Friday afternoon fix, in rural Alberta, during the Covid fiasco! When do you suppose I'd have gotten a repairman to come and fix it, and what do you suppose the $$ would have been? Thank you, thank you! Now, to a better use for my margarita straw!!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@anthonychentis5807]

Thank you so much. I have been dealing with this issue in my Amana for at least a year. Your video had me done in under 2 hours. Granted I wasn't trying to break any records. Your clear instructions and slow step by step made me confident that I could do it myself. Thanks again.

[@Appliancevideo]

Anthony We love to hear story's like yours. Two hours save you alot of money from calling out a company. GOOD JOB ... Thanks for your positive comment. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@charitylustgraaf6356]

Excellent Video.... this helped a ton!!! and probably saved me a service call.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel. Or support our parts department at 1-800-830-5465. This is the only way we can continue to help the over 900,000 people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@rayunderberg5080]

Thank you so much for this video. I could not find an easy way to disassemble the freezer door contraption. This helped me a lot! Gold star sticker!

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@FrankieBaby1963]

Thanks for video, really helped me fix my issue. My issue was little different. My leak was coming from rubber tube that feeds the icemaker had frozen ice plugging it. So when the ice maker tried to water into icemaker the pressure in the line behind the refrigerator leaked. I had to do the same disassembly to get to the rubber tube and defrost the ice in it. I might have been able to do it all from the back by feeding hot water into the tube but not sure that would have worked or not. In any case this worked and we were able to do major clean out too! Thanks again!

[@Appliancevideo]

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[@jurajkap]

Thanks much for this, great video. I used scissors to cut off 1/8" from the tip of the rubber and got a great nice opening for water to drain out!

[@Appliancevideo]

Thank you for your positive comment . Our family-owned and operated company works hard to provide you with FREE, high-quality repair videos. Thank you for your continued support and good luck on your project. If you are in need of any parts, our parts department has over 5-million in stock for same day shipping. Please call 1-800-830-5465 for any of your parts needs, or you can order online 24 hours at: ApplianceVideo.com. Thank you and good luck with you project.

[@edithnewbold768]

My mom and dads fridge froze up like this....they don't have the ice maker hooked up so all i think it needs is thawing.....Wonderful video for this 66 yr old daughter....(although...the fridge is unplugged and will thaw overnight...and hopefully it'll be good.) Thank you....

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,900 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@tedcrommett76]

I did it! I amaze myself, sometimes. The video was right on with what i needed to do. Never could have done it with it! Thanks so much ApplianceVideo!

[@Appliancevideo]

Ted Thanks for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. Our factory authorized technician’s also daily provide free professional Repair Help to people like you to help solve their appliance problems. Thanks in advance for supporting us. So email us if you have any other questions our videos cannot resolve. Thanks for your support in advance. Matt, Ace Appliance service technician.

[@5renj]

Thanks for this great video. I watched it a couple of times and it took about 2 hours to complete the job. Can't say how much this saved me. If you take your time it is quite a simple job. Great Help!!!!!!!!!

[@Appliancevideo]

Thank you for your positive comment . Our family-owned and operated company works hard to provide you with FREE, high-quality repair videos. Thank you for your continued support and good luck on your project. If you are in need of any parts, our parts department has over 5-million in stock for same day shipping. Please call 1-800-830-5465 for any of your parts needs, or you can order online 24 hours at: ApplianceVideo.com. Thank you and good luck with you project.

[@MrSweaterman76]

Thank you very much... this time i followed every step and looks like i am good to go.... last time i didnt get the entire tube thawed out... still had a bit of ice it in... hot water with baster worked and water flowed....THANK YOU.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 1-million people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@CommonSenses101]

Small portable heater will do the trick. Turn the heat on at low and let it heats for about an hour with door slightly open. Once the temp reaches 80 to 90, it completely melts the ice.

[@carlajernigan42]

Thank you for this video, very helpful. It saved us a lot of money and a lot of headache. This video was exactly what we needed. Thank you again for taking the time to do this. Very helpful.

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@n1tmtu37]

I did this but with one main difference. Without removing the inside back panel, I used a hair dryer aimed around the center of the grilled section inside the rear of the freezer where the drain is located. Once I melted that area to where I could hear it draining out, I just allowed future defrosting cycles to finish the job. Worked perfect

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.

[@decorrigmax]

Excellent video. Instruction were clear. Took me several hours to do. My ice is behind the thermostat. Cleared the ice out and put new tube in back. Will wait to see that works.

[@pabejb12]

Thank you so much for your awesome and detailed video. We did exactly what you said and fixed our frig. It was a clogged drain hole and the water kept leaking onto the floor. Thank goodness I have a handy husband too.

[@Appliancevideo]

Patty Thanks for your positive comment. We are glad we could help resolve your issue and save you money. Please help us provide more videos to our site by subscribing to our KZbin page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.

[@pabejb12]

Hi Matt, I did subscribe to your channel because I am sure we will need your services again. I will definitely like and share your page on my Facebook page. Thanks again.

[@Appliancevideo]

Patty B Thanks Patty

[@TractorTrailerWorld]

Thanks for the walkthrough - it worked like a charm. If it happens again I'll order the grommet kit for sure!

[@Appliancevideo]

TractorTrailerWorld Thank you for your positive comment. We are glad we could help resolve your issue and hopefully saved you money. Please help us provide more videos to our site by posting ApplianceVideo.com on your KZbin, Facebook or Twitter account or add us to your circles. If you are in need of any parts please support our parts department on line at savemoreonparts.com/ or call 1-800-830-5465 7-days a week until 11pm Eastern time. Thanks again your support. Matt, Ace Appliance service technician.

[@chrisgeary4624]

Great video. Thanks for taking the time to make it. Not sure what that grommet/nipple is for; just seems to cause problems. Maybe just to keep the warmer air from rising into the freezer? Anyhow, thanks again.

[@Appliancevideo]

Thank you for your positive response, we are glad we could help. Please help us by subscribing to our KZbin channel or post our website www.ApplianceVideo.com on your Facebook page. We want to let your friends & family know how our FREE videos can help them. Or you can support our parts department at 1-800-830-5465 and our parts website www.SaveMoreOnparts.com . This is the only way we can continue to post free videos and help over 900,000 people per month like you repair their own appliances. We also have thousands of more quality videos on all major appliances made by our factory trained technicians at www.ApplianceVideo.com .

[@knightni7890]

10 year old video but it helped me complete my fridge freezer that’s been leaking for 4 years no. Finnally fixed it

[@lenturnbow8038]

You removed the grommet completely, yes?

[@richarddouthit8040]

Thanks for the quick response. I never considered the necessity to curtail humidity traveling back up the tube into the freezer compartment when the water in the pan evaporates. I guess that's why guys like me ask the questions and guys like you answer them. :-)

[@Appliancevideo]

Thanks for your response, we are glad we could help. Our library of over 5,700 videos are currently helping over 1.6 million people like you every MONTH. Please help us by subscribing to our KZbin channel, or post our website www.ApplianceVideo.com to your Facebook page, Twitter, Instagram or any other social media sites. Your support will help us keep producing more free quality videos.