What happened when Rolex Serviced my watch!

[@litan114]

MORAL OF THE STORY: DONT SWAP STRAP OUTDOOR - DO IT INDOOR / SITTING ON A COUCH

[@therascals8237]

Or do it over a thick blanket at least 😭

[@Brajin1]

Yes change straps in a safe environment 😂

[@leemartin2978]

Or take out an insurance policy ??

[@TrustMeIKnowEverything]

That is a retarded idea ​@@leemartin2978

[@farangtravels3956]

If you damage the crystal like this make sure you pull out the crown to stop the watch immediately preventing damage to the movement.

[@city1962]

Once it’s done, it’s too late to pull out the crown. The damage is already done. It’s just a fairy tale saying pull out the crown. It will prevent FURTHER damage, but ultimately too late.

[@farangtravels3956]

@@city1962 Really 😮

[@duck853]

Right call on keeping the dial. Love the marks and scratches between the twelve and two. Agreed on the patina and character, I scratched my bracelet almost immediately at my first day at work. My heart didn't even sink. More like, "It's mine now".

[@RobbieB2606]

Agreed, I scratched my treasured seiko on day 2 and I didn't mind at all - it meant I could pick it out of an identical seiko line up if I needed to!

[@ivankerr3570]

Your a complete knob

[@LastNineBreaker]

I used to care about outside scratches on the case until I saw more and more vintage watches that used to be polished. Over time all the scratches made them looked brushed. That gave me peace of mind of what mine will look like in the future.

[@rowluxillusion5235]

reminds him not to be a muppet and change straps over some rocks while trying to take yet another "wrist shot"

[@chrisbrown6494]

My first thought when I clicked on video - "I hope he hasn't changed the dial and bezel", you definitely made the right choice.

[@martynmcclure7121]

I had a Breitling serviced for the first time since 2007 recently. Full service and polish, plus new crown, £556. A lot, but it came back literally ‘as new’. Would recommend

[@broken_vet130]

My thoughts… make sure you have a KZbin channel with 315k subscribers and you too could get it back in two weeks too 😂😂

[@broken_vet130]

P.s fantastic vid as always 👍

[@johncomeau2480]

Serviced my Milgauss @ $300 and 2 weeks as well from Switzerland from Boston, MA, USA.

[@landandair2179]

Quite surprised with the cost not bad at all

[@BowlOfSalmon]

Thanks for the follow up. So many horror stories. Cost is better than I expected. You think you got a better treatment because they might (probably) know you ? (Not talking cost , just in turnover time and guidance)

[@therascals8237]

@@landandair2179 still that’s 770 pounds he could’ve used on something else 😭

[@LanguagesWithAndrew]

Yup, really not bad at all. I'm also not surprised at the cost, as my dad has a DJ that he's just recently had serviced.

[@gfxdaddy]

@@BowlOfSalmonLike another commenter here, I had my Milgauss serviced in London under warranty: watch was back on my wrist in three weeks. I had opted out of any refinishing too.

[@Dartholit1]

That’s honestly a very competitive service price, considering all they worked on. As for the scratches for me it depends if it adds to the story. If I tripped over my frenchie in the morning and scratched up my explorer I’d be pissed. But if it was cool hiking story I’d feel more connected to the watch as it gained its scars doing what it was designed for. I hope that makes sense.

[@forgettmenot]

these kinds of 'TMI' videos on watches are what we all need more of!

[@gregmorelli1124]

I’ve had my Sub completely overhauled, replaced parts etc, twice, it came back in literally brand new looking condition both times. (A bunch of parts, crown, crystal, bezel, jewels to name a few) I’ve had it for 20+ years, and couldn’t be happier with both services, condition etc. I understand the character of scratches etc as a part of my story, but look forward to building new character….again… Ps they also clean and oil reseal, and replace worn parts like the worn out jewels as well).

[@bayside70]

Yup…. a Rolex sub. is a rhinoceros….the watches are meant to last at least 60 years with service. 😊

[@firminshepherd4834]

Most surprising thing to me was how good the watch looks on various straps. Good old Adrian, knows how to market straps! Love it.

[@therapiststeve3294]

So I guess we're not going to see Adrian's watch on David SW listed as being in "Excellent" condition.

[@timchan334]

Still will be excellent condition in other dealers 😂😂😂

[@jacobrich7785]

Really appreciate all the types of content and background knowledge you provide !

[@hammalamiri12]

This is why I dislike micro brands / grey market for items that require service / maintenance. If I’m buying an unnecessary emotional item I would rather spend a bit extra and get that warranty / service centre / AD network.

[@scottlinton6577]

Great video and this is the type of consumer advice that I crave. Brilliant… more like this please!

[@maxsplaining]

It's great to finally learn about the servicing process, Adrian. Thanks for peeling back the 904L steel curtain!

[@michaelhamilton812]

That's not a bad price for the service. And quickly done. That service pouch is a new one! Nicely done.

[@JustLikesWatches]

Pleasantly surprised at that turn around time and cost actually. Would I have changed the dial? No idea tbh 😅

[@jeffreytotaro7051]

Keeping the dial is the way to go! Not often that the dial has a story to tell.

[@adamethancrow]

Nice to be a watch influencer when you send in a watch - gotta think it speeds up the process. Although I could be wrong - 😂😂

[@justinhamill954]

Absolutely agree. I sent my fiance's watch to be fixed under warranty. My AD did not give it back Us in a nice travel case 🤔😢

[@justinhamill954]

I wonder if that's because it was under warranty and I spent no money. I don't know. What's your thoughts?

[@richardbrown8099]

​@@justinhamill954My tudor gmt was running bonkers fast, had it repaired under warranty, and it came back in a lovely Tudor pouch. Omega give you a nice red travel case.

[@ptvfr800]

Good result Adrian, this is in stark contrast to my attempt to have the cracked crystal replaced on my fathers 1987 gold quartz retirement watch, I handed over to the Seiko dealer who sent it off to Seiko Australia. Three months later it came back with a note stating that they were unable to make the watch work again!! I don’t often swear in public, but I did on this occasion as the watch was working perfectly when I handed it over! at this point I think the jeweller actually pooped his pants and disappeared with my watch out the back of his shop, to return 5 minutes later looking very relieved and announcing that the watch was in fact working perfectly! however it still had its cracked crystal..

[@Gerryb92]

@@justinhamill954 Did you send it in via an AD or take it directly to Rolex

[@steveHaskins-x2u]

Noticed you set the LA to 55, thought the new Rolex movements were 53 degrees?

[@deech2086]

Reasonable cost for service, less than I expected. Great call keeping the dial. Watch has too many memories and will 'most likely' never be moved on from.

[@alessandrobaravelli6036]

When I serviced my date at hausmann in Rome the refused to provide me with the sort of final invoice Adrian shared with the breakdown of what was done. Not all Rolex authorised dealers have the same standard. Stay away from this particular one in Rome Italy.

[@ravusursi893]

That is a very quick turnaround for a service. I left my Omega Seamaster 300 GMT with an Omega boutique for a service and was quoted 12 weeks. I’m wondering why there is such a disparity.

[@StruanRobertson2911]

The father in law has a vintage rolex, always enjoy when he takes it out the box and shows it to me. I once asked him why he never wears it anymore, and the response back was that the being a pensioner, he cant really spare the cash to get it serviced every few years. Expensive buisness looking after a nice non quartz watch...

[@dannyg6592]

Good episode. Rolex service is first class, I had my 34 year old Day Date completely overhauled by Rolex and it now looks and runs like a brand new watch. If that had been my Explorer, I would have had Rolex change the dial and polish it. But to each his own. Love your channel. Cheers!.

[@mb-watches]

Happy that all turned out well, Mr. Barker. 😊 Have a great rest of the week, cheers 🙏🏻

[@mendipfox1650]

This service reminds me of that scene from Coming to America. “That’ll be 8 Dollars……” I’m glad you don’t feel bad about being completely fleeced Adrian. 😂

[@ryanafloyd]

Your transitions on these latest videos, like the Black/White Speedmaster ticking and the bracelet-to-strap quick wrist roll in this one, are just insanely good! It's mind blowing how smooth those are.

[@alimyk]

Literally nearly messaged you about the status of your Explorer yesterday! Great to see you’ve got it back. Pretty reasonable I’d say. Bet you’re happy to have it back! Another set of memories added to it. Enjoy.

[@desertdwellerpete]

lol literally

[@standardh_]

Those clips which cut from bracelet to strap are so sick. So quick. Not groundbreaking but so cool. Haha. Great video, my man.

[@dukes70]

If you’re going to wear a watch daily to the extent it gets that scratched then I wouldn’t have polished it either. You’ll get it scratched back again in no time!! I sent my Daytona for service (only movement, light bracelet polish) to Switzerland right before COVID and that took 6 months (Feb-Mar 2020) to get it back but understandable. Thanks for sharing!! 🎉🎉🎉

[@BandrewScott]

I was waiting for you to drop the watch while putting on the nato strap. Thank goodness that you didn’t. 😅

[@BarkandJack]

🤣

[@markr3926]

Don’t think I have ever seen anyone as rough with their watches as you. When you put the watch down, or rather slammed it on the table, to pick up your enveloped I literally winced. Part of me wishes I could be a little less panicky about my watches but you!!! Jeeze! Would surprise me you said you swat flies with it.

[@p.a7775]

I think price was very reasonable considering the damage and its a rolex. I would of had it polished but that's personal choice. Most significantly I usually never like straps or natos on anything but that green looks absolutely stunning!!!,

[@philipmo4609]

“Mr. Barker…”

[@Steve.Hodges]

Not a premium watch, but Hamilton replaced the crystal on my Khaki at no cost. 😀

[@Oxissistic]

on the NFC thing, next time you get the chance with a Tudor METAS watch the warranty card will also give you the METAS test results for your specific watch. super cool.

[@haourss]

Excellent end of story. Awesome customer service in all corners, communications, time, and cost. Happy for you mate.

[@mattrampulla]

Congrats on it not being a long, drawn out, crazy expensive experience!

[@Brajin1]

That’s a good price for the service. Especially with the amount of components they serviced. Also I love how smoothly you took the bracelet off. Rolex/tudor bracelets are fitted on tight. It’s always a pain with a single spring bar tool.

[@pineapple2814]

Was waiting for this. Overall a good end to the chapter of this watches certainly long life. Glad everything went smoothly and seemingly, came back exactly how you wanted.

[@OLMmedic]

Awesome follow up Adrian!!! I would have thought more as well. Glad you did not polish it. Looks great. The wear shows you love it!!!!

[@davidconnelly]

Absolutely reasonable price. I was screaming £1,200 at the screen for the first three minutes. I think you got a good deal. Good job, Rolex.

[@darellhunter2205]

Thanks for sharing your service experience.

[@jpadiver]

Glad your Explorer II is back with you, there’s always a small hole in the back of your mind when a watch in your collection is away being serviced… and a feeling of satisfaction knowing it’s been professionally serviced at the OEM upon its return. I’m capable of servicing my own uncomplicated watches but still prefer to send them to the AD for maintenance if they’re relatively young.

[@Mark-lj1dj]

Too bad the wrist watch revival collaboration couldn't happen 😕 i would have loved to have seen the video of the restoration

[@Pookie2533]

I need to send mine in. Pray for me 😢

[@WatchClyde]

It says a lot that we have to pray before sending a watch to Rolex for service lol

[@Pookie2533]

@@WatchClyde it's crazy when I can get my truck serviced for £300 but a quote on a 16750 is £1050 from my local authorized dealer.

[@soumyonath911]

@@Pookie2533try getting your truck completely overhauled then see the price

[@LRSTGS]

I've owned a Rolex with a 3130 since new in 2008. I've never serviced it. It's still accurate to around 10spd. I generally don't service my watches unless there is a problem with them. The minute they start to keep time poorly or feel inconsistent when winding, I take them to a watchmaker. I've collected for a long time, and since KZbin I've seen a growing trend for talking about servicing watches, when in reality most don't need to be serviced as regularly as brands or KZbinrs suggest. Obviously...do what you want with your own watches, but that's what I've always done with mine.

[@rnunez70681]

I thought ir was gonna be well over 1k, not a bad price at all considering what they did!!

[@michaelmotteram1682]

I sent my Tag Heuer in for a service and asked for it not to be polished or fix any scratches as they all meant something to me, it came back so shiny it’s now not my watch I was furious!

[@Franzino]

Horrible!

[@RobbieB2606]

Glad you got it sorted - its looking good, I like the character of the extra dings and scratches. And totally surprised by the reasonable price, expected 4 figures easily

[@BlakeAStoffel]

That was way faster than I expected. It was over a month for just a service with no polish for me on a GMT II

[@WristwatchWorkshop]

I think keeping the dial and the scuffs is the right play, because of the two options available (keep/replace) the latter is irreversible. If you do want to move it on at some point, the replacement option is still open to you, but the keep-as-is option is only available once.

[@CDF961]

Thanks for the insight to your experience with your Rolex. I had to send my Tudor back and six weeks turnaround. I was quite expecting to come back with tudor pouch etc.. It came back exactly like yours in rolex pouch and box. 😊

[@ΓιάννηςΚάββουρας]

The Rolex landed on a rock with the omega logo on it and shattered!💪😅

[@djamesthree]

I respect a well worn watch and this owner’s decision to keep it original. These marvellous devices (especially tool watches of this sort) are meant to be enjoyed and clearly this one has. Good on ya for keeping it original.

[@gamerfinn3634]

Rolex bracelets are so good. Strap?

[@Cull_Obsidian]

“This is before VAT” and it still is, now you’ve made a video about it eh Adrian 😉

[@ΓιάννηςΚάββουρας]

They kept calling me Mr Barker that felt quite nice!😎🔥

[@bjoernaltmann]

That was quite a good price - servicing a vintage Rolex time only Rolex costs more

[@hellper198]

I always thought that Rolex had a flat rate for a service which included "everything" whether you want that "everything" done or not. Did Rolex let you keep the parts they replaced?

[@AlanBourdillionTrehearne]

Thanks so much for the transparency. This is information that all watch people want to know. Keep it up Adrian 👍🏻

[@paulroberts5114]

You get what you pay for. They’re not cheap watches to start, but the support and service is usually a hidden benefit that you hope you rarely/never need. Great result.

[@WatchandSon]

Sounds like it went perfectly 👌

[@martinkaplan1805]

A sad start (dropping it) but a very happy ending! And so glad to hear about your positive service experience.

[@SK-ej5lg]

Very interesting and informative. Thanks for sharing 🙏

[@JoseOchoa-dw9vk]

Surprised about the cost. I agree with your decision not to change the dial.

[@frankpentangeli7945]

I'm really quite surprised at how reasonable the cost was of getting a complete overhaul and having the crystal replaced by Rolex. Good to know!

[@verynormalman]

Mr Barker: Good call on the work done. It's a terrible experience dropping a watch. I've done it twice, so I didn't learn any lessons.

[@ajgross67]

I dropped my Explorer I while it was on a nato strap and it slightly bent one of the lugs where I could no longer get the bracelet back on. I took it to my AD and they were able to fix it at the dealer and didn’t charge me anything. I was very grateful as I also thought that was going to be a $1k repair

[@justinhamill954]

So you got yours⌚ back in a nice travel case. When I had my fiance's watch service in Palm Beach on Worth avenue, they didn't give it back in a travel case. Does that mean that they kept the travel case in my ad?🤔

[@Emach76]

14 days is amazing!

[@craiglinke8206]

Glad to hear the watch is back on your wrist and it didn’t take very long to repair. Wear it in good heath. I agree with you that leaving the dial and the case scratches was a good decision. It remains unmistakably your watch

[@ggletsplay5041]

scratches are part of the watches story. Good on you and rolex for not making you change all the parts.

[@apnk6870]

If it were mine I’d change the dial. I feel the guts should be pristine while the case protects the insides and should collect the marks.

[@TravellingTechie]

Fair play Rolex, really looked like they were balancing your desires, whilst ensuring you keep the character and patina that has occurred against mechanical function of the watch. A good balance. You can look back many years from now at the dial and the bezel and recall that time you dropped it, and how Rolex took care in restoring sympathetically and to a mechanically sound example.

[@johntocho8954]

Amazed by both time and price!

[@997steve]

Impressed with the service and price. Personally i would have changed the dial. I like patina on cases, but not scuffs or deep scratches.

[@francissherry5881]

You should do a video on Christian Craigheads upcoming Ministry of Defence / CWC Mutineer Automatic Divers Watch. Unbelievable character and the time piece matches.

[@curry67]

if you ever manage to do the same to a CW, Farer or Formex it be interesting to see the comparison

[@IFELL100]

Adrian, adjust your Lift Angle, it’s 53 not 55 👍

[@the_shadow_realm5110]

Excellent vid

[@watch_girl_life]

For the damage I am surprised how much it cost. I thought it would be a lot more. There has been a few horror stories here in Australia. I know a lady that dropped her Rolex on the tiles and smashed the crystal. 4 months later she got it back and it cost $4000 aud. And the turnaround time was quick. Glad to see it is back in the condition you like.

[@johncottrell2479]

Haha love the omega rock, which gave the explorer a beating!

[@ShadowBend]

Don't mind the NFC card with the data in a database, but I do wish it was also hand written on the card when the service was done.

[@oasiasoasiaso]

Exactly what I would have done too. No new dial and no polish.

[@tony62]

Looks great with the fabric strap, better in my opinion.

[@edjustice7755]

In today's world of service that is reasonable! Nice box and travel pouch to boot. Thanks for sharing M8!!

[@franwoon]

The patina is the soul of the watch. It’s good that you’ve left the scratches, wear and tear. It’s the same with perfectly restored classic cars - they are undoubtedly beautiful and engineering works of art, but the soul is gone… Great video and thanks for the transparency re. costs!

[@brysoga]

That's a nice service pouch. I wonder if that's the standard now, I've got a couple of the little felt ones but that looks really nice. Nah I wouldn't have changed the dial either.

[@saml4537]

I prefer single pass nato straps. Look so much better as you don't end up with so much extra bulky material.

[@ecan533]

Nice report. I think the NATO strap looks epic, makes it look very purposeful.

[@wwilll]

£771 seems reasonable, I had my GMT Master serviced and 4 links replaced it cost €1085.

[@jrwitherite12]

I got that same service pouch after my 39mm explorer 1 back. But no nfc card

[@kevinl6231]

Surprised at the turnaround time.

[@jonathansmith283]

rolex did a fine job. you seem very happy mr. barker . enjoy . ~ JDS/CT

[@David_10157]

That’s about the price I paid to service my Polar 16570 four years ago so not too bad.

[@TheDanishSpaceman]

Thanks man. Always a pleasure!

[@robpreston634]

Great Video Mr Barker ! So glad it's back in your possession. I would have swapped the dial out as that one aspect has a high determination of the value of the watch. You have the scratches to which definitely adds to the character, but in the future, if you fall out of love with the watch, you will take a huge hit in value with a damaged dial. Just my opinion.

[@visiondecalee-o4f]

I replaced the crystal on my son's Explorer with a high-quality 3rd party version minus the awful wart called a cyclops. Probably Rolex would not do it but it took me less than 30 min including changing the gasket twice and doing the WR test. Total cost