CALL CENTER AGENT | The Good vs Bad 👍👎

What kind of an agent are you? lol (did a little of bit of acting for this so some scenes were obviously exaggerated for entertainment purposes. But FYI, these scenarios happen in real life tho!) 😂
Questions/Ideas/Suggestions? Let me know in the comments' section below. Be nice. ^_~
For Call Center / BPO relatable videos, check out this playlist - goo.gl/2Xhpyj
Please like, share and subscribe. Thanks for watching!
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BPO-related FB Pages:
- callcenterphilippines
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- Patreon: / mabuendiahd

[@RafaelReyesimgreenhopper]

Thank you for this content, I'm about to start my training next week.

[@MABuendiaHD]

You're welcome! Cool, break a leg. Nosebleed moment.

[@kennethagenga8462]

Thanks for the wonderful discussion Mr. M.A i learned a lot from you. wish all the best

[@jigglypuffBubu]

nakakaenjoy panoorin at the same time nagbibigay din ng tip kung anong di dapat gawin.

[@rhomar0127]

1:50 - Can’t stop laughing in the Lady Gaga part. HAHAHA Please make more videos like this MA. And tips for fresh grad like me who are planning to be part of a BPO company/industry.

[@benjaminsantillan392]

This was such a funny and nice being both the bad and good call center agents. Nice my idol M.A.!!!!

[@blessfrilles6419]

hahaha! so love it MA! Akong-ako yan! But the thing is I always make sure na resolved yung concern ni customer for CSAT purposes kahit pa gano ko ka-bad trip hahaha!

[@MABuendiaHD]

I agree.. Hahaha! Thanks, Bless.

[@ma.luisainsorio8402]

Im depressed but when I watched this video I laugh so much😂😂😂

[@micaellamanalese2607]

This is very accurate! Mute button is our bestfriend! 😂😂 I love your video! 😊💪

[@MABuendiaHD]

Micaella Manalese Thank you! mute pa more...

[@cherryannarcilla9609]

Haha, relate much, I'm a good and bad agent depende sa mood, I really like this video 😂

[@MABuendiaHD]

thank you!

[@antoniosolomonjr.lpt.mried1373]

Cherry Ann Arcilla exactly

[@kadjkadj9998]

So true, depende sa customer mood ko at kung ok araw ko.. lol, kung hindi PI ka at choppy line... sorry.. pero kung alam kung binabarge ako ni TL, ni sup or QA todo bait ako kahit anong mura ni customer.....lol

[@bokboks8940]

hahaha....M.A. ang galing mo sa lahat ng vlog mo na napanood ko this is my paborito napatawa mo ako talaga, good job.

[@jehadlaon3685]

hi M.A. i just subscribed now i really like this vlog of yours! i hoPe na makapsok ako in this industry! more power to you M.A

[@bhellecorona4289]

ngayon ko lng po npanood to hahahaha gusto ko tlaga mag call center Kya lahat Ng video nyo gusto ko mapanood

[@graiztv]

love this video.perfect illustration.

[@raizatheexplorer]

Hello m.a. , can you have a video on proper call center spiel regarding on hotel or flight booking? Thank you.

[@rmtv1142]

haha so cool😂😂😂 enjoy much Sir M.A

[@edindita3542]

Hahaha dami q tawa sa video! Thanks M. A, i am a good and bad agent lol

[@kateev1301]

Actually the best agent Is the first days Then when you already have a few days and you see all the crap wevchange

[@MegaCharlotte28]

i started watching your videos cause i just started my training this week and i need more ideas about the job im getting in to your videos are so very entertaining and helpful at the same time 😂☺️

[@MABuendiaHD]

Oh, that's great Charlotte! Thanks.

[@yelrahateru8829]

same here 😁

[@dijonnestricklen7840]

I love all your videos they ate very useful and helpful.

[@syarienda1169]

You're so cool! Hope I can be that fluent too :)

[@ryanlapasaran2345]

I was hired yesterday in a hughesnet account and its a tech support... Can you give me some tips?

[@manuelcarlos4317]

Hahahahaha!! This is very accurate. Yun tipong mapapa dirty finger ka and mapapamura ka kapag hinung-up na yun call habang nag c-closing spiel ka pa. 😂😂

[@MABuendiaHD]

Mute button is our bestfriend. Good thing there's no webcam right. haha

[@faith3817]

This happens every time 😂

[@borjok536]

y is there a high number of hiv positive cases in call centers?

[@pjsoldero5427]

Haha. Familiar security question na ni ask? AT&T for sure account nito. :)

[@mikerampy1607]

Great video, M.A!!!

[@MABuendiaHD]

Thanks, Mike! :)

[@amberwoods5101]

This is hilarious 😂

[@joanneoliverio2657]

tawang tawa talaga ako hahahaa

[@argelventura2066]

Nice representation of what's really happening on the floor. HAHAHA.

[@MABuendiaHD]

I haven't configured everything yet. Hopefully in the next video. Thanks!

[@rizalificationify]

i am the purple one :D

[@jamesemmanuelgubangco3560]

Hahaha! Kumag nga yung mga Bad Agent! Puro kabulbulan ang nasa isep.

[@joelxilef3572]

nice vid. totoong totoo ito 😂

[@terrencejoshuaalay-ay1006]

nakakaloka HAHAHA relate grabe teh!

[@MABuendiaHD]

Thanks, Terrence! :)

[@satan7481]

Is this true? Seems like a really casual job? I thought it would be stressful and more fast paced. My interviewer was literraly rapping!

[@noramayrada5301]

I love you M.A. :-)

[@aiamishie7542]

I really enjoyed it.

[@lynx2cross]

I think the "bad agent" is right on, the good one is being overly nice and just a little too extra, I don't want to talk to you about my crying baby or how I'm doing today, I know you don't care, just fix my problem

[@dmmaknae]

The dog ate your modem?! Nyahaha!

[@MABuendiaHD]

FaiRi Lee based on true events!

[@alyssajam7728]

hahaha. so funny. mixed good and bad ako 😂

[@MABuendiaHD]

Me too.. depends on the caller or the mood.

[@jeannedarc143]

I love this video..

[@gabrielaavmoreno9582]

Hahahha i loved it

[@markuchiha7737]

Namiss ko tong mga ganto mo

[@cassmayen4562]

I laughed a lot OMG 🤣

[@gloryyeshua1182]

Parang at&t account ito ha! 😂😂 1:05 - 1:45 Sept. 23, 2020 - Wednesday Day 75 of MGCQ Davao City, Philippines

[@goodvibestv2017]

True! 😁

[@deymanuel2506]

ha ha parang yung katrabaho kong canadian kanina. tinuruan ba naman akong park and hang ang phone kapag gusto pa ring magpa-on-hold yung caller. guilty akets

[@kingytzeus2894]

pinaka petmalu ko eh yung "rate 5" haahahha

[@sajotsajot8745]

Haha ma e experiece ko ba yan pg nag apply nko?

[@kadjkadj9998]

Imagine kung outsource ka CS ng smart and globe... matindi subs, lol, tinding mura abutin mo sa customers...

[@MsCppnpa]

Nakakatuwa tong video na to di nakaksawa panoorin.

[@kennethlourisombrog2149]

Hahaha relate much!

[@franzmay121991]

che-il where did you get your tshirt.. I love it.. pero benta parin sakin yung mas pinili nyang matulog kaysa makipagplastikan sa tropa.. Hahaha lol..

[@MABuendiaHD]

Hahaha! I custom made that shirt. love it. :)

[@sayurivictorique9679]

HAHAHAHAHA! Ganyang ganyan sa floor namin dati. Lalo na sa 1st account ko. Puro buraot mga tao pano ba naman kase puro mura mga customers. Sino namang hindi mawawalan ng gana diba? 😂😂😂

[@MABuendiaHD]

Voice acct is toxic and fun at the same time.

[@Roughhh]

Minsan good minsan bad. Depende sa customer 😂 may mga customer kasi talaga na sobrang bait at magaan kausap eh pero meron din na racist badtrip. Haha

[@lourdessalvador3136]

nice one...

[@MABuendiaHD]

thank you!

[@lourdessalvador3136]

hope na mkpg work din ako sa cc

[@willowgrace8427]

You're funny.

[@markjosephboco542]

"control panel king ina ka" wahahahahaha

[@pionicoloabundo1958]

Ang gwapo nio po ..

[@ryanyoshiro8006]

Make sure to click 5 hahhaha

[@mherysia8571]

for me it's ok to be a bad call center as long as you do your job

[@cubeonar4604]

Some cx derseved it 🤣 charrot

[@banneredlove.4418]

S00 funny!

[@carlosigua1973]

This should be newbie vs tenured ahahhahaaha

[@geanneblasterpagibigan6468]

nice acting MA.....

[@MABuendiaHD]

I didn't act in some parts.. Naturally born bitch. haha

[@jadealipo-on9069]

Ahahaha. Akong ako tLaga.

[@zacksmacks]

I'm a very bad agent.

[@johnoxiano4667]

cute mo babe 😍

[@MABuendiaHD]

Thanks, babe! hihi

[@percyharrison4414]

😂😂

[@carlitosvodka]

more of this tapos mag specialize ka sa voice.

[@MABuendiaHD]

yep.. hahaha! thank you! :)

[@embracinglogic1744]

The things they teach you in sales and customer service. A baby starts screaming and crying and hurting your ear, and you should comment on the beauty of the baby. BS!! Call center agents are also humans and have the right to request that some call back or go to somewhere quieter.

[@seaweedg9507]

yung mukha kng mabait pero may side b k dn pala😆

[@glennpease657]

lol

[@jagiyakichona2509]

Depende pag may boss. ahaha Good agent ako haha

[@MABuendiaHD]

IKR.. happens in real life.

[@emgd7018]

HAHAHA

[@carlosgonzalez3250]

The bad is the goat

[@levindevin2355]

Lol

[@moviemonster2186]

HAHAHAHHAHAHA

[@tensity23]

atnt? 😂

[@MABuendiaHD]

dsl. haha

[@christianflores2658]

UVERSE !! HAHAHA

[@jona5804]

Hahhaahahahhahahaaha

[@AteDok]

stressfull ng job mo..

[@MABuendiaHD]

indeed.. life in a call center.