Customer Karen Says she wants us to drive on her driveway AGAIN after we allegedly damaged it?

Hey everyone so this is a reupload from last year, We pulled up to this customer's house did a quick easy decking delivery. The day was a bit cooler, mid spring if memory serves us correctly. We noticed the asphalt was still fresh but we made no sharp turns or anything to get the delivery to the end of the driveway. we took pictures of it last time and you can even seen here that there was no visible damage. When we showed up to the shipper however we were notified that she wanted to file a claim for "obliterating" the customers driveway. The Store manager seen the photos and agreed the customer was over dramatic and agreed on this next delivery for the customers second delivery it would be left curbside.
We try to help people as much as we can but with situations like that where the Manager at the shipper and our company agreed to leave it curbside..... The rest the customer can figure out. Also the customer stated we weren't supposed to be there until tomorrow: We the delivery company have no control over the scheduling of the product and that is to be delivered, That is setup with the shipper.
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[@SaffordDelivery]

Wanna see the Original Delivery that she claims there was damage? click here: kzbin.info/www/bejne/n5SupmmOhZV4fbM

[@yknowiknow5937]

I'm surprised her contractor, shows up, at all, having to deal, with that b*tch, everyday.🤔🤣😂🤷. Be safe, man.✌️

[@swissmaid]

Haha, I would like to see anybody steal this!

[@iamstevestrough8185]

Papa s******* that's all you are Papa with a dead-end job

[@krisyung]

@@swissmaid wot was the address again ? had my eye on the old dry stone wall opposite behind Karen on your nearside of the parked truck ? also a couple of trees would make good fire wood also some turf too if you can walk barefoot thats good stuff but would have to wait till she took off her ears again lol oh yes her mail box would be nice too as keep having my mail stolen thanx have a nice day byeeeeee lol

[@MichaelSmith-fj8ul]

I don't blame you a bit. I will leave a load in a heartbeat.

[@harryduck1962]

It’s definitely a sign of the world we live in when you need to record every move you make.

[@Wulfieman]

To be fair, it's much better now that you can record everything. Imagine being a delivery driver 50 years ago and you had to deliver that same load to that woman. Without any video recordings it would be your word against hers.

[@user-yb5bg8im5g]

GOD BLESS BODY AND DASH CAMS...

[@chowner]

It is more of a sign of his ego. He needs to find a new job

[@upstateplumbing9995]

Country folk are entitled

[@ChrisInAVan]

@@chowner His ego? Way to tell on yourself bro lol. Truckers do curbside delivery. He did her a favor last time and she whined and complained. It's a liability issue so of course he's not bringing it down that driveway. Turn your brain on.

[@nickwilliam78]

You handled that with professionalism. Well done. She filed a claim and then wants you drive on the drieway AGAIN? Yea, NO.

[@TeslaGengar]

she’s like a child, it’s everyone else’s issue aside from her: you, the contractor, your company, other drivers, other people stealing her stuff. never once was she like “i really got myself in a situation by being difficult and problematic. i’m sorry.”

[@digey]

She knew, she even tried to downplay it by saying she didn't realize the tire marks would fade. However, she held on to that "Sorry" I'm surprised he got a "thank you" at the end.

[@TN_HondaDad]

Nope, no one takes accountability anymore and can't fess up they made a mistake. Get upset at your 'contractor" not the delivery truck who places perfectly next to the curb for wait for it..........CURBSIDE Delivery!

[@tjallingdalheuvel126]

Though in plenty of places, one will get fined for putting such next to the road. It is part of the road construction. Likely not private ground and if someone roms a flat, swings into it, you will likely get a letter from a lawyer.

[@brucej.willson4764]

Except the city never pays out when their lack of road maintenance causes accidents. Typical. Lazy and cheap government only funds wars and foreign leaders. ​@@tjallingdalheuvel126

[@sbcmike2765]

She is the type to think everyone is trying to rip her off so she takes control of deliveries and what not but then is upset when she realizes she can't handle anything at all on her own.

[@senpairaijin7079]

dirt on the driveway after a delivery from a semi trucks forklift is not the end of the world, Ol Sally here needed to pick up a broom and sweep it into the grass. Instead, she tattled to this dude boss about dirt. she deserves the BS shes getting now

[@cherokeedaybreak]

The contractor should be handling this 100%

[@bryanpinto4051]

nope, this lady has been watching all the shows on TV and they told her its better if the homeowner buys the material because contractors are rip offs. The lady wants to run the job let her handle it. OR she hired Home Depot to build the deck so let them handle it.

[@msdweldingfabrication7051]

​@@bryanpinto4051 exactly, they don't want to pay the contractor to handle logistics for them, so now it's your problem. There's times when the contractor needs to pick up the materials because the supplier won't deliver to a specific address and the homeowner still doesn't understand material markup?

[@Mike1614b]

wrong. We have materials delivered to the job site. the only prob here is the customer

[@MuckyPup115]

@@Mike1614bAgain, they don’t let contractors handle it. The best customers always let the contractor take care of it. We show up and the materials are on site.

[@wook420]

​@MuckyPup115 yeah mostly cause customers don't understand waste. every time a homeowner says they have the material there it's always short.

[@brianv5031]

As a tow truck driver I dealt with A LOT of situations just like this. The first time a complaint was received when I was trying to assist a customer more than required, my manager told me something that has stuck with me for 20 years now, "no good deed goes unpunished". My manager was a wise man.

[@jerryn7303]

What that saying mean?

[@rodolfoplasencia4953]

@@jerryn7303 That if you do good, you will be punished. Got it? So, do good, and if you want do extra good, but get ready, they will come to make you suffer for being good. That happens only with ungrateful. But if you're a business person trying to grow and acquire customers, that's what you do, good, but since you'll get punished once you'll get it you start limiting yourself because they'll be like a guillotine hitting by the middle of your skull so if you aren't alert they almost ruin your life at times. Hope you understand and watch out for evil humans and avoid them the millisecond you smell the punishment!

[@jerryn7303]

@@rodolfoplasencia4953 so basically you mean like heartless scammers?

[@rodolfoplasencia4953]

@@jerryn7303 no. Heartless human beings. Or people that no matter what you do good to them, they pay bad to us, when we didn't do harm, we didn't do bad to them. Is a commonality on some people. They're evil people. If you don't understand English well use a translator, like Google translate, or maybe you're young and this kind of treatments aren't easily understandable for you. But that is what happens sometimes, you go, you do a service, a job, whatever, or more than a good thing, and they responded in a negative way to you without cause. Do you understand now? A scammer is a thief. Someone that steal. They will be punished but the good people don't go after evil to make them pay for their evil or wrong doing. We count on authorities or God, they or someone without our knowledge will make them pay to all, to evil, to wrongdoers, and to good doers as well but the payment we, the good doers will normally receive is good, is blessings, by God and most humans, but the payment evil doers will receive is the wrath of God up to their destruction, but that's another topic. Hope you understand now.

[@jerryn7303]

@@rodolfoplasencia4953 I don't need Google translate. Instead I think you need to use Grammarly, you can look it up and download it for future use. It would do you some justice. The amount of run on sentences written renders your writing incoherent. You have a very pessimistic view of the world. This isn't true for the most part and is only in isolated cases. My dad towed for over 20 years and he experiences people like this less than 1 out of 10 people at best. And he still goes the extra mile for people because he still believes in humanity. He doesn't shy away because of a few bad apples. If you want to lock yourself in a basement, go for it. You must grew old and grumpy from having such belief for so long. I hope you understand now.

[@LunacyFringe187]

My father was a truck driver and my brother is one now. I appreciate what y'all do. Dealing with people like this must be exhausting.

[@SaffordDelivery]

❤️❤️❤️❤️

[@floridaboy9213]

Man I work for an LTL company and I know exactly how you feel. Customers want you to go over and beyond when they paid for CURBSIDE!!!!!!! Stay safe out there brother

[@alibali193]

If your asphalt driveway is newly laid and still not set you should really cordon it off and not schedule deliveries until it's ready to be driven on

[@vivianatribble1805]

I believe her asphalt was about 30 years give or take

[@punker4Real]

HOW about maybe do the driveway last after everything else is done

[@rodolfoplasencia4953]

She needs to learn in construction there will occur minor damages she needs to tolerate or, cover her driveway with plywood. A sheet is what now, passing the $20's. At $20 a sheet it may be about $400-$500 to cover just one wing of her driveway to get trough it without a hair falling onto it.

[@qualitylife9359]

You can’t just leave the stuff at the edge of the road. That is a hazard to other drivers. You and your company could be libel if somebody ran up on this and got hurt or killed. You are being passive aggressive. The company needs to send another driver to work for her. You two obviously don’t work well together.

[@rodolfoplasencia4953]

@@qualitylife9359The driver left the load at the curve for the reasons already covered in the video. If someone ran against this load, s/he could've ran against you or anything else and you won't like to be blamed right? Same with the one who placed the load there. Start being reasonable and stop being a Karen or an infantile or an abnormal, always blaming others for your negative outcome. This behavior is common in immature people whether adults or adolescents, in infantile, in abnormal people, if we are speaking with a normal person, then behave as such, if we are not, continue to make the best efforts to behave as normal, as mature, as reasonable, as most adults that work in every field. And if you continue being like that, like the opposite of normal, mature, civil if you please, show your real name to avoid serving you. Because the minute we go to you we will always be missing something, and we are givers, bringers, workers, we will always go to you to feed you, to give you, to then be sucked up and ruined by you, come on!

[@billmccoy3666]

"Burn me once, shame on you; burn me twice, shame on me," is the adage I'd live by too. Boggles the mind that people like her can't understand her prior actions resulted in doing EXACTLY what the delivery type was.

[@Amer1can1nfidel]

There's a lot of talk about the lady burning the guy. Her filing a claim for property damage is burning him when he caused the damage, meaningful or not? I've had to file a claim, the guy drove through my yard to the wrong deck, crushing water drainage lines. I did not tell him to deliver to that deck across the yard. I mean he had to ignore an entire Fallin in deck to go to the other one anyways. idk, doesn't matter to me .. its just weird to see so much hate over the claim

[@MattHawk5.0]

@@Amer1can1nfidel i think the burning part comes in when she wants it in the back of her driveway on the 2nd delivery after she already had filed a complaint. kinda like shes setting him up is what i think hes getting at.

[@ncdozer3103]

@@Amer1can1nfidel he did nothing to her driveway and filed a claim. There’s a difference lol

[@scourge8097]

@@Amer1can1nfidel Yeah...this guy seems like a shitty employee. But...it's tough to hire good people right now. You REALLY want petty people when you're selling high end materials(and that composite decking is VERY nice and high end...that looks like Wood, but lasts forever with no splinters and you can power spray it, doesn't lose it's color). And you REALLY don't know what the deal was him and the driveway the last time.

[@joshfly210]

@@Amer1can1nfidel two different situations. You can’t compare the two.

[@jamielandis4606]

I love how she tried to brush the complaint under the rug. “It’s ok now, I decided to live with it.”

[@shadowbanned5164]

I can see this from her side just got a new driveway done and its damaged by a delivery going beyond what was required..Also she didnt seem like a Karen to me at all seemed like a nice lady to be honest.

[@senpairaijin7079]

@@shadowbanned5164 In zero universes is dirt damage

[@theSkavenger84]

@@shadowbanned5164that driveway is far from new my guy

[@SuperVitaminD]

@@shadowbanned5164you must be her son trying to defend your mommy 😂😂

[@wendystephan35]

I love when people can get back at these Karens by doing exactly what the Karen wants but causes great inconvenience to her.😅

[@OGMikey.]

There is a reason her contractor will not deal with her, and only wants to come and build.

[@natscat210]

If you think she’s a bad customer then you’ve never worked as a contractor and had a difficult customer or dealt with a difficult person. More likely than not her contractor is overcharging her for as little work as possible. It’s the contractor’s job to manage drop off of materials and coordinate with delivery drivers/companies when there’s a new driveway or any other obstacles. Too many people in this thread have no clue how unprepared the average homeowner is to deal with situations like this. However due to a national shortage of skilled labor, you’ve got a lot of contractors barely showing up…not properly managing their projects, not considering the homeowner or their property or that things might go wing… then things like this happen. Meanwhile those contractors still end up getting paid and some charge whatever they want because they know people in their communities have no other options.

[@kimberlyh.1090]

@@natscat210 And yet the Contractor still doesn't want to do anything for her other than build..so clearly he think she's a bad customer. I don't get the the essay; it changes nothing.

[@jeromewhispers]

@@kimberlyh.1090 So because he's a shitty contractor it makes her a shitty customer?

[@nike_king2251]

@@jeromewhispers the contractor isn't shitty. His job is to build the project not to be out there waiting for a delivery. All she needed to do was see it arrived safely and go back inside. I hate people like her

[@bryansmith7238]

@@jeromewhispers both can be true

[@country8184]

Now she will always get true curbside delivery. I'm sure the contractor was treated badly as well which is why he dumped everything on her

[@bacongrz]

Which is why I do new subdivision framing only. No homeowners to deal with. They’re not even allowed on site. Lol it’s perfect.

[@country8184]

I've done work for someone like that in the past and I walked off the jobsite

[@bacongrz]

@@country8184 then they tell everyone they can online how you just never showed up again. Lol it’s a Cut throat business. At least most people are pretty reasonable and kind.

[@Mike_Hughes]

@@davidf2118 I would do a job for her... Turn up there at 1am with a box full of broken glass and do some heavy-duty sprinkling... That would make the next argument even more interesting !

[@bacongrz]

@@Mike_Hughes walking away and cutting your losses is always better than catching a lawsuit when the grass cutter runs some glass over and shoots a shard at someone’s neck…

[@mil2k11]

I have to give the lady a bit of credit here. Once she understood what was going on, she seemed pretty nice. I'm sure aggravations come from being a homeowner getting hit with unexpected costs. Might have been the issue. Maybe not. But she was pretty understanding once our host let her know what's going on.

[@blade_20]

Have to agree with you. Seems her frustrations were with the contractor and others got the bad end of that

[@sonnyjs15]

I agree. She knew she's the one that did this. Seems like she's owning it.

[@lagladiator4x435]

She made a claim for damaged property and asked him to “damage” it again. This lady is a pos. This the type of lady you can’t changes flat for or she’ll say you damaged her studs. Narcissistic the very least.

[@ohigedid91xbox9]

No… she tried to scam them out of money

[@ohigedid91xbox9]

Never give credit to a scam artist, if she was so innocent she wouldn’t have filed and closed out a claim and then try and have them do the exact same thing, she’s a scam artist home owner, anyone who’s worked the trades knows this type, she knows more about how to screw you legally than you’re going to expect, she put on the innocent lady act when she realized she was wrong to get what she wants, no she’s a pos

[@justmy2abelincolns272]

I love it. Good for you! I own an auto repair shop in Los Angeles and I’ve never forgotten the few people in the last 10 years who have tried to screw me over. They think that with time passing, we will forget them and what they tried. Nope. I always send them away even if they’re being dropped by a tow truck or pleading with me to help them. Not even remotely interested, and I also call the local shops I work with and let them know who it is, what they drive and what they did so they avoid the same headache. It’s so delicious when it happens! Lol

[@addyznxanyzz3179]

You’re just as bad as those people

[@addyznxanyzz3179]

I wouldn’t try to screw anyone over either, I’d always send them type of people on their way too, but calling local shops, after quite some time would be a little silly as a grown man, people do shitty things sometimes for all you know they learned and if they didn’t that sucks but still isn’t your business after their out of your shop.

[@jackwilbur9419]

@@addyznxanyzz3179too late

[@scrapper1988]

So she complained that he left tyre marks on her drive way........then wants him to do it again!! People do not understand how hard it is to be a lorry driver!!!

[@SaffordDelivery]

❤️❤️❤️

[@Crosshatch1212]

What i find is unless its for them it ain't working that old saying treat people like you would like to be treated yourself .I wore a t-shirt with this on it when I worked as a painter in a top notch hotel in Edinburgh Scotland met so many famous people .who we are truly beneath. I done this to a lot off them .I would say to them hi could I ask you a favour / as that wrd finished with most they mostly say yes grab you're phone they think you want a selfie with them ,I would then go oh huh I was actually gonna ask you how you're stay at the hotel was then pull out my snagging sheet and tick a box then say and do you mind saying if you are here for a conference and using the conference rooms .I done it too a lot best one was Robert diniro. The only person who I think knew what I was doing was the guy playing at security with him lol .peace we are all humans

[@Shirleyowens383]

I haven’t did the job, But I believe 😂

[@mattlawton4715]

@@SaffordDelivery dump it and drive off that's her problem not yours.

[@janew7008]

It's a freaking driveway it's going to get dirty it is going to sustain wear and tear what's the point of having a driveway if you're not going to drive on it?

[@kanebarresi7312]

You actually gave her the light of day to explain to her, so I’d say you treated her pretty well.

[@SaffordDelivery]

kzbin.info/www/bejne/n5SupmmOhZV4fbM

[@vincentepallin6657]

Good job sir.

[@4TheRecord]

She still doesn't understand that she's the reason why she's now having this issue. My dad had an issue with an old woman years ago. He went to pick up her car that wouldn't start from her driveway. The driveway slopes down towards the house and my dad had to park the truck across the road blocking it. As my dad started winching the car up the woman comes over to her car and opens the door. It was parked with the rear facing out so the slightly open door damaged her fence and she ended up putting a claim in for the fence and some damage to the car door. I really hate people like this who go out of their way to cause problems. I think they're bored with their life and have nothing better to do which is why they are like this. It may sound wrong but if possible I would avoid dealing with older woman. They are never wrong in their opinion, it's always going to be someone else's fault.

[@eonreeves4324]

in my head the entire time "Just go, you did your job" Curbside delivery - have a nice life!

[@ricks.1318]

She wasted like 20 mins of your day, Mike, .... BUT, on the other hand, ... You patience and calm explanation of REALITY, made her realize that she "shot herself in the foot" after she filed a complaint on you, after the FIRST delivery !! SOME folks just take LONGER for REALITY to "sink IN" ...... LOL

[@thomasarussellsr]

I'm actually surprised it seamed to finally sink in with her.

[@MajorCLJ]

Wasted time, yes…..entertaining, absolutely.

[@daltonschannel8405]

You handled this as best as possible. I'm sure her contractor is dealing with BS also.

[@rodolfoplasencia4953]

She's full of it, 60+ years of it.

[@rodolfoplasencia4953]

@Sheila Connecticut if you haven't get it rewatch it or try to work for her.

[@RTWGraphics]

@Sheila Connecticut Seriously?

[@nahni3391]

That's exactly why he doesn't want to come deal with this bs for her.. she probably drives him nuts too.. roadside Karen: You left a pile of air over there Mr. Contractor. You left your wood shavings on my driveway Mr. Contractor. mah mah mah!!!!!😠😠😠

[@JimsEquipmentShed]

@Sheila Connecticut yes, you did miss something, go back to the begonias g of the video. This time, turn the sound on. He explains it, in detail, very well.

[@80bbygrl]

I would never drive on that driveway again either... If she already filed a complaint and made an issue out of it why on earth would you drive on it again?

[@jameslovitt994]

Perfect example of what happens when the paint chips you've been eating haven't been tested for lead.

[@007Ag]

I will say she isn’t going crazy and is still being respectful and calm. That’s impressive. You are also still being respectful as well. Hats off to you and to her.

[@TrashCanWaves]

How I would play it at this point after my wife put her foot in her mouth is, look you successfully completed the curb side delivery n I will stay here n mark it off it was completed excellently 5 stars. Now that I have u here on ur personal time how much will it cost me to have u move this material further up my driveway if I can personally hire u at this point.

[@MA-nu7ki]

I agree with you

[@lorimacrae2514]

Yeah but she already went crazy when she sued his company for damage to her driveway which she admitted was gone now and you couldn't see anything. And let's not forget that he was supposed to deliver curbside before and was helping her out by taking her purchase down the driveway. So he was being nice and she gave him her ass to kiss. IJS

[@danneumann3274]

You are right. They both had a legitimate issue and both acted like decent adults. She may have been too picky with the last claim, But she did sign off with some slight imperfections left on her driveway. I would say two decent people acting decent

[@jetzul23]

How would she know the fresh hot street driveway was gonna take a beating. I think its unfair to lable and display her in this manner

[@michaelviardable]

Its absolutely amazing how some people will repeat themselves to oblivion thinking things will change 😂

[@michaelviardable]

@spidy9237 makes sense

[@pattycakes3842]

Haha good point, when they repeat themselves trying to control,

[@Dominion997]

Insane

[@kcook8119]

Just like the BLM narrative.

[@keltaruusutravels4024]

When someone keeps repeating themselves, it's because they don't like the answer and are hoping to get a different one. 🤔 They are trying to wear you down. Stick to your original answer and save yourself trouble.

[@robinwelch2265]

🏵️She was only pretending to be nice to get her way. I'm glad that she has suffered a consequence for being ungrateful.

[@draconiceon2638]

She seemed like a fairly reasonable lady all things considered wasnt overly agressive and when she realized you werent gonna do it she didnt get mean or nasty she just said its alright i’ll deal with it

[@SaffordDelivery]

kzbin.info/www/bejne/n5SupmmOhZV4fbM

[@mildredpierce3400]

No definitive answer on what a "Karen" is. (3) traits that define a "Karen", pleeezzzz

[@JakeStreisand]

Nah karen

[@AnotherViewBot]

​@@mildredpierce3400 Unable to take accountability Overreacting to minor issues Overinflating the seriousness of issues Combatativeness or Overtly aggressive Smugness Incorrect sense of authority I gave you twice the amount you asked for, and I could go on. From now on I suggest you not make such disingenuous demands, because I just know you're gonna come back and try to refute these, Karen.

[@mildredpierce3400]

@@AnotherViewBot lol....i'm going to christian you, A "Karl". Ty for your passionate reply.

[@richlacombe5553]

I can't imagine working for this woman, she's the type no matter how good of job you do it never enough. She will build up a name and nobody will want to do work for her.

[@phantomf41]

Exactly! Such a negative aura around such type of people

[@donnahall6573]

Yep, word gets out fast. People like her end up tying up company time while we try to make them happy. Especially when it's a newer company and they're trying to make a good and honest name for themselves.

[@Heeman5]

Call her hot potato 🥔🤣😂

[@peterbellwood5412]

@@Heeman5 No way bruh . I love hot potatoes , with plenty of butter and cheese ! 8-)

[@lilianapiaf1286]

*Working? No! Living with her, must to be a nightmare!*

[@williesnyder2899]

Plan B, the gentler and softer approach, satisfying for you, frustrating for the chronic complainer. Good for you sir!!

[@shaneholmes111]

As a fellow truck driver, you wasted time reasoning with her. Either shit or get off the pot. I would have said nope. And took off

[@unknowncsd]

Sometimes paying the contractor to deliver is better

[@donniebrown2896]

How many times do you see remarks warning consumers to check reviews of contractors?? As a retired contractor, we need to see reviews of customers.

[@roberthardy2013]

As a landlord I would love to check renters like they check me, some real doozies out there and not what they seem at first.

[@garulusglandarius6126]

Absolutely 👍

[@banshee8989]

The way the economy is right now, I pick and choose customers. I have been around the block enough to be able to read... whose going to pay, and who is going to try and gouge after the job has been done. This lady accually does not seem all that bad, Ive seen much..much worse.

[@cogline9]

@@banshee8989 yeah it seems like her issue is more about the truck, and therefor the delivery being brought all the way up to the house. It's possible that the contractor messed up when placing the material order and didn't specify where he wanted it so the driver naturally took it up to the house. In which case this would really be on the contractor but he's pawning it off on the delivery driver. Either way, well handled my dude!

[@brandonj562]

We need a angies list

[@tompliska]

You say "that's what you get when you do me dirty" but you're still going above and beyond trying to help her... offering to call the office to see if you can take it back... explaining everything to her. Drop it and ignore her and go would be giving her what she gave you. But you saw she's dealing with other issues and offered what you could. You're a pro. Respect.

[@twizz420]

And she'll still call the place back and complain. You can't win with idiots like these.

[@YouD0ntSay]

But he needed the material for the vid.

[@pamelameadows9717]

That's what you got from that? What I seen is he was trying hard to antagonize her even when she was trying to come up with the solution. I also got the impression that first time he came the driveway had just been paved. So He suggests the someone they go look at the first video and all I seen was an asshole who was acting mean and crazy. You should have heard the things he said and then he gives this crazy laugh. This guy was not a nice and innocent party. I would have reported him to

[@pamelameadows9717]

Just for the fact that he said that's what you get when you do me dirty and then he acts this way. He didn't act any better on that initial delivery he's talking about. He suggested weird and watch his first post about it and he was a jerk the first time he was there. He even was using profanity and gave this crazy laugh over her reaction to things. This guy doesn't need to be in a business where he's going to have to interact with any customers. I can't believe he thought that that other video was going to exonerate him it just made him look worse. That's what means you should realize it when he said that's what you get when you do me dirty. Because that's exactly what his attitude was

[@Henry5623]

​@@pamelameadows9717 How wildly entitled are you to devote, not one, but two paragraph length comments complaining about someone you don't know, never will meet, have no connection to and no reason to be bothered by? People like you, who excessively critique and hone in on insignificant meaningless discrepancies like personality conflicts, are the reason I always encouraged everyone in any line of business who has to deal with the public, to record everything. Not just for insurance. But to prove that what was asked of them was done because at the end of the day, as well as in court, no one cares about your smile and bubbly personality. Did you fulfill what was contractually obligated of you? Yes? Case closed. Simple as that. Like it or not Pamela, the world doesn't revolve around you. Nor are we obligated to care if you don't like our personality. Be thankful we consider you a customer at all, as we aren't obligated to do so. Also, let it not be lost upon you that those, like yourself, whose only skill set in life is complaining incessantly about everything, always have to pay to have anything done because no one wants to deal with you otherwise. Check yourself before you assume the worst of others. Period.

[@951NewNow]

We need to have about a 50 percent surcharge in place for customers like this. Look at the time this very professional drive is wasting!!

[@bobdeengineer7396]

This is the problem in a fast paced "entitled", "want it yesterday" society. Thank god there are people like this driver that can teach humbleness to "entitled" people. I live on the North American Continent but I am on Island time. 🏝🏝🏝. Respect to the driver, you give me hope.

[@motherfudger6664]

She's worried about theft, are there really that many thieves equipped to come and swoop up a package THAT LARGE?

[@AJY-ee7yk]

Not to mention it looks like a nice suburban neigbborhood

[@masterk5372]

She crazy lady 😂😂😂

[@Chupamiculo]

You can’t argue with idiots

[@bigrayskitchen6803]

Yes

[@Multiillumanati]

I’ve seen jipo’s steal 10,000 welsh slate from Tesco on a weekend with high vis vests on , took them 3 hours to load £30,000 worth of slate into a rental van 😂

[@brucethecurmudgeon8538]

Dealing with the general public is a PAIN. Dealing with Karen and Kyle makes life no fun. Most people are reasonable, it is the 10% that makes life difficult.

[@magsplice]

I hear ya!!! But I think it’s Karen & Darren… never heard Kyle before, but it’s definitely catchy! Lol 😂

[@mommygarcia9137]

It’s Karen & Darren

[@justanotheraviator2357]

@@magsplice lol, I always heard Ken, but don't bash Kyle, all 3 Kyle's I work with are awesome.

[@magsplice]

@@justanotheraviator2357 well sorry if you misunderstood, but I did say it was catchy, so I definitely wasn’t bashing, just first time I heard Kyle, but I totally concur 100% on the Kyle/because I know a few of them myself. But sorry if ya took as a bash, definitely was not, but thanks For sharing

[@justanotheraviator2357]

@@magsplice naw, I'm just playing

[@susanbildner]

I had the same problem when I was a truck driver . You go dude. Keep records . We didn't have camera's back then.

[@Backyardmech1]

😂 I just love how’s she’s so dumbfounded after the complaint was mentioned as to how he was supposed to deliver. Me personally I would’ve just driven off and told her I was told by dispatch to not drive on her driveway.

[@josephinetracy1485]

huh huh.... ur tho funnee

[@paulatkinson4439]

"Call the store and have them order a pick-up order" - GREAT way of saying "I'm not gonna load it back up now." But you relented on that at the end. You tried. You did EXTRA GOOD !

[@joshcowart2446]

I was a mover, then did furniture delivery and now I’m a plumber and with all these I learned no good deed goes unpunished.

[@luish777]

She chilled in the end you did admit that your tires do obliterate ,but I don't blame for leaving it there. If you know that's an issue with asphalt explain to them that issue and don't do it.

[@thomasarussellsr]

Dealing with Karens... Headaches, everyday there are Karens making your life harder than it has to be. I wouldn't drive it an inch down her driveway after her claim last time either. You were more than patient with her. You did well dealing with her as best as you could.

[@Mike_Hughes]

He was a Karen Master !

[@Ae3lolz]

not only that, but a trump supporter. i was not surprised when she tried to claim theft that hasn't happened.

[@josephinetracy1485]

Men outnumber women in this country's prisons 35-to-1. The real problem in the world are all the GD Kevins!

[@cogline9]

"It can't stay here!" That's not his problem, he delivered it to your property. Good luck lady! \o

[@catpaws1196]

“ it can’t stay here”. Well , you better move it lol.

[@michaelcudby787]

I would have said "give me $200 cash NOW,& i will do it,BUT i wont take any complaints,if I damage your driveway.Pity help the contractor,when he goes to do the job.

[@williamcruz7976]

You can tell that lady is a living hell and has no sense of what is going on. She feels like she is the ONLY customer. So laughable. She had no will to try to understand and simplify the problem which is in fact not a problem. Dude is contracted to just deliver "curbside". I think a lot of people know what that means. It doesn't mean go and leave it right on your porch. Stupid ass people I swear. One of the lamest parts of the customer service industry.

[@MegaBrenda1970]

@@williamcruz7976 actually his paperwork didn’t say that at all.

[@williamcruz7976]

@@MegaBrenda1970 you must be dispatch?

[@ianlarsen9353]

Damn I love that you quoted her about how your truck would obliterate her driveway 😆

[@archstanton5603]

You were really patient with this customer - well done!

[@G_____]

I would have died of laughter if I was there and you said “normally I leave it as far down the driveway as I can”

[@dovahkiinsadventures7632]

Dude. You have the patience of a saint. As I got older my patience is non existent. I would have told her " You filed a complaint. This is how this works. Deal with it Karen. Now it is your issue." *hop in truck n drive away*

[@michaelgarrity6090]

Same here! Mike was more than patient with her.

[@SaffordDelivery]

Just seen this comment!

[@leegibson5469]

No good deed goes unpunished.

[@charlesharrer4297]

I'd come back at midnight and do donuts in the Karen's driveway 😮😂 imagine that tire marks on the driveway, God forbid!!!!!

[@yankeeapple5615]

I learned how obsurd and rude the public is when I worked at McDonald's at age 15. I swore I would never work with the public ever again after that and I haven't.

[@lilolme69]

What do you do nowadays?

[@ncdozer3103]

@@lilolme69 your mother

[@lilolme69]

@@ncdozer3103 The law says it is against the law to 'do' dead people......

[@connectingdots3574]

She halfway to the house and hears him fine! He said a few times, hilariously, "you wanna go put your ears in?" I like your attitude, as well. It seems many variables are in play from pickup to delivery, that aren't very well in your control. Good state of mind, sir. Professional and fun to watch!

[@Paios]

Yo I heard that glee in your voice when you realized there was CONTENT to be had. You can't fool me! You love this shit, you want every customer to pitch a fit dont you? 😂

[@phil42]

You demonstrated great patience and customer service. This is why I don't do customer service anymore. I don't have the patience to deal with this kind of stuff anymore.

[@SaffordDelivery]

kzbin.info/www/bejne/n5SupmmOhZV4fbM

[@trapmafia4716]

It's nothing that can't be worked out, you find most people can be reasoned with at the end of the day people just want to be respected and feel they matter, the arguing and altitude is rarely about the delivery but other issues in their lives, never take it personally

[@jasonb6315]

@@trapmafia4716 People need to not manifest their shit on others. They need to be punished just like a child.

[@trapmafia4716]

@@jasonb6315 You got issues bruh

[@JB0010]

I would of told her "what's with all the smoke Lahey?" then do a burnout and dip

[@SuperDrumwolf]

no wonder the contractor won't come around, who knows what grief she has given him.

[@winstonmarajh991]

Maybe the contractor is at fault and won't take responsibility as she said this lady explained herself very well and all these foolish comments shouldn't make her out to be a Karen !

[@kewlbud8868]

Tell em due to the complaint, your insurance won't allow you to deliver past the curb on this order.

[@maxwelltodman7211]

Here’s the other problem. These shipper’s never seem to be aware nor care to explain themselves correctly. Curbside delivery is that.

[@jasonhumphrey6601]

This is sad because both people handled this situation perfectly. I do feel for the lady though. She never raised her voice, never was disrespectful and stayed calm.

[@Edmocci]

Yep I give her credit for that. All she wanted was her property not damaged by an alleged professional driver and he left with the load with the intent on butt-fucking her and extended it for 25 minutes to make a video and calling her names too. Mike probably is just a general creep.

[@austinlemaster1150]

I deliver golf carts to people and man Do I get into with the customers. you stayed calm and collected held your ground and did your job 100% correct. keep it up man!

[@johnnyreb8030]

Retired lineman here and we never take a bucket truck in a home driveway. When on storm just leave their power off because they will cry I want a new driveway. So they will complain about whatever you do so I would leave them in the dark crying. LOL. Doesnt pay to treat us poorly.

[@bradmyers7109]

A sensible Karen in the wild. Very rare encounter.

[@swimmer8585]

Honestly, she was pretty polite. She might not have been happy with the situation but she didn’t lose her cool on him nor did she become mean

[@redeyeman06]

She switched up the second she saw the camera...

[@sidthekidfan01]

she filed a claim against them are you baked ? definitely a karen

[@3DGFan9000]

@@sidthekidfan01 i mean damaged driveway she can file a claim. But she was polite here other then general frustration. I don't think she was a karen

[@danielblaise156]

@@3DGFan9000 I agree with you, she doesn’t seem like a Karen.

[@dvr2838]

@@3DGFan9000 thats usually how they lure you in all polite and smiley so you wouldn’t think nothing but in reality they pieces of shit who is unhappy with life and try to make your life miserable as well

[@Actionronnie]

10 years from now, everyone is going to wish customers were this nice 🤣

[@NerdGlassGamingPA]

if they are not nice, they aren't going to get deliveries, they will carry their sh*t themselves :D

[@georgemartin5980]

With the way worker empowerment is going, companies are going to have to start telling customers to fuck off or their employees are just going to keep disappearing.

[@lilolme69]

I own my own business so my customers are ALWAYS nice, or they do not get served 🤣

[@mattban4136]

Damn, you're so right. Imagine when the current young generation are in her shoes. They will be monsters.

[@sparkyjones560]

I would have told her "if you'd like me to take it back, call the store and make a return, I've made my delivery.

[@tommccloskey3595]

I feel bad for the lady. I've dealt with many "Karens". I wouldn't call her a Karen. She was very polite and never interrupted him when he was speaking. I understand why he wouldn't do more than the curb side delivery, but I still feel for her.

[@sondraleonard212]

She was actually very understanding toward the end. And thanked you after the back and forth negotiating. You explained to her well why you couldn’t drive on her driveway. Good job man! It’s understandable that because she is having difficulty with her contractor, she is generalizing her frustrating to include delivery folks like you too. She seemed to be able to discern that from your calm explaining of what you can and cannot do.

[@DarceyRecords]

Yea, she didn’t seem like an unreasonable person, just someone who has been extremely frustrated doing business with a terrible contractor.

[@Mike_Hughes]

@@DarceyRecords Bollocks.

[@DarceyRecords]

@@Mike_Hughes no thanks, I’m not interested.

[@Mike_Hughes]

@@DarceyRecords Was not an offer...

[@DarceyRecords]

@@Mike_Hughes oh, it was a request? Well don’t worry, you’ll grow a pair when you get older.

[@mikemidoshi2973]

I love it, "its a curb side delivery", "so can you put it anywhere where its not next to the road"...I laughed out loud at that one. Maybe she did need to put her ears in after all.

[@reneelosie2644]

Ears hell she needs her BRAIN IN.

[@TheAmerican1963]

This is why, after I retired, I have as little to do with humanity as possible. At 60 years of age, I am so burned out seeing and dealing with people such as this .................... >>facepalm

[@ereacts4973]

As a project manager i deal w people like this all the time

[@sawyer4981]

TBH I don't even think she qualifies as a Karen. I've been working with the public for a very long time, most of them very rarely calm down & treat you like an actual human being like she did. You've got some good soft skills, I'm sure that made a huge difference here.

[@jamess5630]

I was basically going to express the same idea. I don't think she was a karen at all. She definitely recognized her fault and didn't even hold it against him in the end. That is not what a karen does. She had a legitimate concern and as humans do, maybe got a little shitty. A karen just stays shitty while she in the end didn't seem too bad at all.

[@rodolfoplasencia4953]

Sawyer & James seems you needed more from her. At her age, she didn't know a driveway can get marks, she filed a complain on "obliterating her driveway" what kind of word is that one, a legalise word? Think guys! Then "you can't leave that there", "I don't know about the contractor" etc etc etc. Like, you watch her, she walks like you have to stop your life because she's moving, acting, thinking, to come back and hear her saying "can you put it here?" She doesn't get them that she already received her delivery. Is done. Takes time, energy, lots of care to offload a heavy equipment, pick up, move a piece of load. She had it. Done to next job. Now was the drama part she needs to throw because she wasn't accepted at a Housewives Hollywood soap, The View or she doesn't have a man willing to put up with her. And you both think she wasn't a Karen? I don't know but to me, she's not the kind of person that has a long time team at anything, because the minute you deal with this person the minute you need to know she'll ruin your life the second minute if you stay there.

[@jamess5630]

@@rodolfoplasencia4953 ok, but then she admitted fault in the end. A karen will double down.

[@rodolfoplasencia4953]

@@jamess5630 I'm not too convinced of her spirit and lack of humbleness. I feel if you really trusted this woman for what you felt she recognized or said at the end without feeling her attitude even in the end, and you are the one serving her, you will regret every minute and every Dollar you earn from her. This person can make you hate your job. If you work hard like I do, like contractors and transporters do, a client like this can make you question your work, your dedication and sacrifices, believe me when I tell you I served some am looking forward to get better in life to go knock on their doors and or send them every penny they payed me for my hard work. Because they're humans that really can make us feel like we have to go, work for them and we are the ones that have to pay them, unbelievable! Run from them!

[@JohnSnow21212]

Not a Karen. She was respectful and just wanted it moved. I completely understand why he didn't though. Not much to see here.

[@joshbigman1745]

😂😂😂 you taught her a valuable lesson. I bet she won't mess around with drivers next time 😆

[@thetruthii5001]

What lesson would that be if someone comes to your home and damage your property pretty you should just not say anything is anything because they might do something to you is that the lesson that you think she needed to learn? He was wrong

[@kirsikka1029]

@@thetruthii5001 he was only wrong for going the EXTRA onto her property. Try to help her out & she bitches about it NOPE NEVER AGAIN! THAT IS WHY THEY ARE CURBSIDE = STAY OF OF PRIVATE PROPERTY! DROP IT ON THE CURB END OF STORY. The damage he did was tiremarks on a driveway, hardly anything worth giving a second thought to. I feel sorry for the contractor 🤣 I wouldn't touch her house with a ten foot pole!

[@LiterallyAnythingg]

@@thetruthii5001 Do you not read any of the other comments from the other construction workers commenting before pushing your opinion? 🤔

[@jackwilbur9419]

@@thetruthii5001yeh the damage was so bad it disappeared.she now has curbside delivery

[@TheDiscoPaul]

Great videos. I drove for 47 years. Couldn't tell you how many times I told customers you don't want me on your driveway. They would say. It's OK. Boss was calling me 15 minutes after I left because they wanted to file a claim.

[@storm7610]

I am also a driver I understand totally what you’re facing on a day-to-day basis. I generally tell them my rude customers don’t make your problem my problem.

[@sleepbabie]

Man, you handled it perfectly. I drive for DoorDash and people are horrible to me. I text and call and triple check where they want their items, most don’t answer, and I get yelled at. I can only imagine how mistreated you are. You’re a good man.

[@paulaatterberry4126]

I don't blame you guy oh, I wouldn't want to deal with her either! She's trying to make her problem your problem. You did the right thing!

[@lopaka79]

From her talk nothing is this broad's problem.

[@bobos245]

Many customers have problems with unprofessional services and contractors, they then think everyone is trying to screw them over. This driver should have used his discretion to not drive on what is noticeably new tar in the previous delivery. Her better attitude and demeanor could have gotten her further, but people get way in over their heads when projects start, tensions get high when customers have to be involved in things they shouldn't be involved in. This boils down to the contractor dropping the ball. A customer shouldn't have to worry about product being stolen, and project logistics. That's the contractors duty. Something she pays him to take care of.

[@SaffordDelivery]

@@bobos245 kzbin.info/www/bejne/n5SupmmOhZV4fbM

[@SaffordDelivery]

kzbin.info/www/bejne/n5SupmmOhZV4fbM

[@paulaatterberry4126]

I'm glad you liked my comment!

[@kewlbud8868]

You need tell the customers that re-order after filing a complaint like that, "With the past complaint filed, I am NOT allowed to drive on the driveway due to being an insurance liability"

[@charlie6629]

Serves the grumpy old lady perfectly. I'm amazed she changed her tune.

[@ronaldfulton1175]

Store paperwork is flawed. It said "outside delivery" not "curbside". Big difference. For an order that small the contractor should of picked it up the evening before he was ready for it. Just made more of a hassle and work for nothing.

[@douglasnyquist2933]

I'll bet her contractor drives a car without a hitch to work and not a truck with tool boxes.

[@ronaldfulton1175]

@@douglasnyquist2933 very possible

[@Truckin2eat]

*should have

[@billrogers3139]

Enlighten us, isn't "curbside" outside?????

[@douglasnyquist2933]

@@billrogers3139 are you a Democrat? I'm just asking because it looks like you want to play the word game. Is a thong something to wear on your feet or real skimpy panties? With that amount of materials the contractor should've picked it up with their trailer or had an arranged time for the delivery when they would be there to assist unloading the forklift. The problem was the forklift turning tight corners on the driveway. The forklift would be able to bring the materials as far down the driveway, contractor takes it from there while the forklift backs down the driveway.

[@MsMarmolade]

“Nope just leave it. I’ll take care of it.” Yeah lady, that was the plan all along. This was the most professionally petty thing I have ever seen and I loved every minute of it. I believe her “Thank you” at the end was for teaching her about actions and consequences. Awesome! 😂

[@Mike_Hughes]

@Toni torre And why not ??

[@kytown4248]

@Toni torre I agree

[@SuperReznative]

@Toni torre we need more grace in society, everyone is going through different stresses.. that makes good community, and good society. Jesus says the greatest of commandments is to love one another. #JESUS

[@randykrause6140]

Seems like she finally realized what she had done n there is no turning back once you got started causing trouble.

[@Aliyah_666]

@Toni torre She had it coming, does she have the wherewithal and skill to do this job....nope. So stfu and get over it, she played childish games and got treated like a child.

[@eonreeves4324]

me "Lady listen; are you refusing this delivery? _no?_ okay so how you get it moved from this point it is 100% up to you" you are so polite, my hat is off to you sir.

[@paulblichmann2791]

"How am i supposed to move it?" With your arms and legs. "Ill be right back" Ill be in the next county.

[@stanjon7]

Sometimes customers can be the biggest POS. Never forget working at a hardware store an old lady came in and couldn’t afford a new battery for her drill. An older employee feeling sorry for her gave an older one we used around the store. Three months later she came in raising hell about how it no longer worked and bitching up a storm. The manager replaced it just to get her out of our hair. I still think we should’ve told her to leave.

[@randalllaue4042]

The contractor can’t stop and run errands. It’s all all understandable...

[@masterbond9]

im an electrician in NYC, I have gone to job sites that had nobody working on them specifically for a delivery on several occasions. a decent contractor would send someone if the property owner/manager says that it needs to be taken care of

[@randalllaue4042]

@@masterbond9 did not say how big the contractors business was, the current person might not approve of leaving their job for errands... you still have to fight the stereotype of never showing up.

[@masterbond9]

@@randalllaue4042 yea, thats a good point, but the contractor still has a responsibility to take care of certain things

[@D60433]

That maybe but the property owner has a responsibility too. Her actions last affected her treatment this time. Something Something people forget.

[@masterbond9]

@@D60433 yup

[@markthompson1520]

Man, I used to do just this. It wasn't bad, but I would always face situations like this. This made me hate my job. I got paid we'll, but not enough to deal with this bs. Plus the company I worked for never stood up for us drivers. I had a class A and worked too hard for it just for people to treat me like I didn't know what I was doing. Good on you for sticking to your guns.

[@12dollacigarette]

I see no evidence of a Karen. I see 2 people addressing each other respectfully.

[@coen1504]

He is so calm and sticking to his story. amazing !!

[@Mike_Hughes]

Classic, subtle, 'middle finger treatment', while still keeping your hands in your pockets !

[@thetruthii5001]

Because she was nice the entire time and he had the upper hand so there was no reason for him to not become he had decided he was gonna be an asshole before he even got there

[@jasonbaker1493]

love these type of people, always asking for help and suing you for it afterwards.

[@cherrie8386]

I totally understand the reasoning of leaving it curbside. I still feel sorry for her as her contractor doesn’t seem to want to help. Idk 🤷‍♀️

[@bait3027]

The pause before her stupid answer said it all. She painted herself in a corner. She earned this.

[@dingdongdaddy589]

She wasn’t THAT bad, doesn’t deserve a Karen labeling. She is a frustrated homeowner. Both of you were pretty reasonable, considering the circumstances.

[@bluemeanie9554]

Going by what he was saying she wasnt a Karen THAT DAY but sounds like she was on his last delivery in which he tried to accommodate her and put it closer to the house but she pitched a bitch so now hes doing exactly what he is paid to do CURBSIDE DELIVERY!

[@danieldickson4211]

I dont know. She was talking to him like a dog. These are the consequences of your actions. You make a fake complaint about your driveway, but when you need another delivery, all the sudden hes supposed to forget?

[@TheReapr]

He did say the drive way as a bit of damage...what I don't understand is how it's possible for someone to claim against that with a delivery company...from my understanding any damage to your property is strictly covered by homeowners insurance in which she likely has a deductible so people will be less reluctant to make claims for minor wear and tear...not sure why anyone would pay for damages especially in relation to a delivery in which someone was given permission to come on their property

[@modernhustle11]

This was honestly pretty civil from both parties

[@MojoPup]

As soon as I heard that voice, I knew what kind of person she was...and it brought flashbacks from dealing with people like her. People with zero common sense.

[@ken76918]

You’re New Yorkaphobic 😅

[@chowner]

This guy is toxic AF. He creates most of his problems himself.

[@rickycooksr.6671]

I drove for 13 yrs for a lumber company with the same rig you drive .man some of these customer be tripping. But you handled that fight perfect.YOU try to help people they fuss.well done .

[@christopherjones3614]

“Proceed with caution on a curb side” 😂😂😂 “You wanna go put your ears in????” 😂😂😂 Mike you crack me up my Brother… seriously I’ll have to hit you up on Instagram when I’m heading down to the States on business and have a beer/bite to eat. I know we’d have a good laugh. Great job handling “Karen” 🙄… a very entertaining way to start my day LMAO. Stay safe Mike and keep putting out the awesome content. Cheers from 🇨🇦 - Chris

[@moygsa]

dude, how many times i get 3rd party complainers... shes not YOUR customer, YOUR customer is who is paying your invoice. Always the 3rd party complain, then, the next time, they ALWAYS regret their complaint about nothing..and from this day on, the address is blacklisted. Happens with me everytime.. i have a whole page of similars i will not go past what EXACTLY my customer paid for. karma bro hahahaa so glad you stuck to your guns. Thanks for awesome video. Drive safe bud

[@nbafan9388]

Customer: I understand completely. I get it. But can you do it anyway?

[@kawheeler711]

All she needed to do was sign a damage waiver and she could have had it delivered wherever she wanted. At her risk, not yours. Nice job handling the situation.