Dealerships Are SCREWING Their Customers!

[@lancescarlife]

13:51 I thought that I was the last Salesperson in America that still used the term 'Mop&Slop! 'LOL

[@AH-ne3qn]

7:47 AKA a used vehicle with probably 10 different butts in the drivers seat beating the bag out of the truck! 😂

[@davidmcbryant8237]

Nitrogen!?? That says it all for me.

[@josipdolic6391]

Well explained Mich

[@29goshawk]

WOW great videos. All your videos are awesome. Makes me want drive from TX to AL to deal with you all in my next truck purchase. Where does the Ford X plan play into negotiating or purchasing process or what to look for in going that route?

[@jaunmartin7920]

You're ok with nitrogen ????? That's a scam

[@bigaarmory100]

Should have explained why “Destination and Delivery” fee is so expensive for the buyer. Should have explained what the “Doc” fee actually covers. If it’s the time and labor to actually prepare documentation for a vehicle sale then explain the business purpose of a car dealership. This was a 19:41 commercial.

[@ziggy149]

Exactly

[@AH-ne3qn]

I love how you show the top number on the MSRP as a deceptive sales tactic to make it look like you are getting even a better deal!... What a scam nobody looks at the top line on an MSRP but the last big bold number in the colored box! 😂

[@TCcustoms_]

Every dealership in the country discloses the numbers the exact same way. The difference is that we don’t try to hide where the discount came from.

[@camrodger8638]

As a 67 year old guy, I’ve bought a lot of vehicles in my days. The most pleasurable and honest purchase experience was with Tesla. No “nitrogen tire” games, no haggling on price. A click of a button on the website and I’m good to go. In 2 1/2 years my only service cost has been washer fluid. My 25 year career with an industrial air separation company has made me well aware of the cost of nitrogen. I can’t think of any greater red flag than a charge of more than a few cents for nitrogen fill in the tires.

[@Captain-Awesome]

I totally agree, from the test drive to delivery are the best! I have had nearly the same great experience from Autobahn BMW, in Fort Worth, TX. There is no way I would by a BMW from anyone else! Certified preowned to brand new they are great!

[@Kreat213]

“Nitrogen filled tires”😂 never pay for that

[@MTCKIE68]

The first thing everyone should know is that every dealership is buying these vehicles for wholesale prices from the manufacturer. The next big thing is the charges for services to your vehicle are from a ridiculous charge from a book of minimum hours for the service that's Completely Bullshit. The mechanics are much faster than the book, and they usually can do whatever service in half the time or less. Part prices are seriously overpriced. The loans are full of extra fees.

[@aslkdjfzxcv9779]

news to me. always thought they had my best interest in mind.

[@anthonydemattei8525]

Yes got screwed with a Bronco I ordered from ford and sent it to Future Ford in Roseville. Would not release the car to me unless I paid $3500.00 dealer mark up. Waited 2.5 years for the vehicle. If I would have known what they where going to do I would have changed dealers..for now on I go to the Ford Dealership in Folsom CA. Been buying cars for 40 years and never got screwed till now. Thanks for letting the rest of the buyers be aware.

[@JohnandKelbi]

A two wheel drive truck for $56,500? There’s your rip off folks!!

[@codydonovan7356]

My biggest red flag from any dealer is "Market Adjustment"... Any dealer that does that I walk away from. These vehicles depreciate so much already. I'm not going to pay $5-10K over MSRP...

[@davidhorne2326]

I’m sorry but I don’t see a deal in this presentation. Basically msrp plus add ons. Then there is the ford finance that the dealership will get a portion of.

[@richardmocerino1355]

Dealerships have been doing this stuff since the model T

[@jakemerica]

Beem a fannof yoir videos for a while now. But I have to point out it's a bit Ironic that both Raptors on your site have a 10K markup. 😄

[@incredibleshrinkingfungus1731]

More bait and switch -- now trying to run away and smoke and mirror on the fees and playing that violin song called "consistency".

[@MrGdbsti05]

my local family owned ford closed in my town

[@healthfoodsguy]

If a dealer used to sell 30 cars a month and now only recieving 10 cars to sell they need to charge msrp to pay rent and overhead

[@towtyler4598]

$100 for nitrogen is 100% a scam

[@anthonydorazio9650]

Ok I'll subscribe for the truth been buying new trucks for 42 years the real question how much do Ford and gm pay on a 75000 dollar truck 40,000 50,000 to the manufacturer. Thanks 👍

[@kracusomniax3933]

You said family owned and that sparked a negative mention: Koons Ford in my area. I see the daughter in the commercials all the time and they are known for NOT being great for buying from. So it should be small business, and not family owned. Koons is a massive local dealer.

[@JeffandLeslie]

once the smoke clears, the ONLY number on your page that matters to me as a buyer is the 57,586.41. My out the door price after all the add ons and fees. I don't care what the MSRP is, what the bottom line MSRP on the sticker is or any of it. What is the final number and lets work from that number forgetting all the smoke and mirrors with the other fees and accessories. Let's always only talk the bottom line, out the door price of the vehicle. Then, I, as the buyer can shake hands on a deal or walk to find a better deal. Why do so many dealerships make this so difficult. Getting to the out the door price is like trying to pull a tooth with tweezers.

[@Viages]

Cmon bro , nitrogen fill for $100 ?? Cmon man !!

[@theobserver9565]

To anybody reading this. The only way to get back to paying 20% off msrp is to stop buying cars. I've never gotten less than 20% off MSRP. Unless you absolutely have to have a new car do not buy until you get 20% off MSRP.

[@V822gt]

When I heard “nitrogen in the tires…$100.” I stopped the video right there. That “service” is a complete scam and y’all are robbing consumers of at least $100 every time someone buys a vehicle from this dealership. For that reason alone I’ll never buy anything from Town and country ford in Alabama.

[@kevinvanlohuizen2709]

Anyone who pays $100 for nitrogen tires is crazy. Atmosphere is like 70 percent nitrogen, the difference in running dynamics is near zero. Second, how does a customer verify what is in the tires?

[@6664420]

My jaw dropped when I heard that.

[@loufaiella3354]

80%

[@mrme2704]

I'd like to add that I had a Lancer evolution that my low air light came on consistently in cold weather when my tires were at the correct pressure. I put nitrogen in the and the sensor never went off again. I think it may help in certain circumstances, maybe with smaller tires and less air.

[@daganbrentley8697]

I’ve seen places charge 5-7 dollars per tire for nitrogen top off, so 100 for filling all four completely isn’t crazy. Not sure what you mean by running dynamics. However, pressure fluctuation and loss is definitely impacted. You don’t have to get it, but what is $100 when you’re dropping 30-60k on a vehicle?

[@kevinvanlohuizen2709]

@daganbrentley8697 except paying any price is pointless it will not affect how your tires behave. The other problem is at some point you need to adjust your tire pressure as seasons change.

[@codydonovan7356]

If only we could just order straight from the factory!

[@G100scalper]

I live in Austin tx, I bought a truck from them recently and traded my raptor, hands down the best experience I’ve every had.

[@brewcrewfishing]

Love how dealerships are trying to act like they've never screwed customers over before. Know yall had the market adjustments too...

[@toddstrickland2885]

Right now the only problems I have with this dealership and Mitchell Watts is. But first let me say Mitchell is one of the nicest men you will ever meet. I thought very honest. I was shocked when he said I dont care if you buy this truck or not. If you aint happy. No hard feelings. That shocked me and I never seen a dealer tell me this. Especially the owner. Just an all around nice gentle man.I bought a used 2020 F150 with customed TC Customs in December of 2021. I love my truck. Mitchell even took my wife and myself out in it, because it was Supercharged and he was very knowledgeable about it and everything on that truck. Very detailed on everything. We came to a difference of $500.00 to make a deal. Them nor I wouldn't move. I live about 3 hours away. Late plus I try and never buy anything without sleeping on it and praying on it. Long story short. I couldn't beat the price. So I caved and came back and bought it. There was and still maybe a picture of it in the showroom. Its silver and at that time there baddest ever built F150. So my problem with Mitchell is he will never return my calls. Next is salesman who sold it said the plug for the plug in for trailer lights was in it. Havent found it yet. He said it would not only parallel park itself, but back into parking spot. No it will not. Didnt come out till 2021. I took his word and it was late and 3 hour trip home and wife had to work. I am fixing to return for them to service the truck and fix recalls and updates to the Roush Supercharger. Hopefully we can work this out as I wait. We will see. I know minor things, just dont tell me something is there and its not and simply make it right. Plus I really wanted to drive a Raptor and Roush truck, but just ran out of time. It was December 22 and they were closing early and I had to return home.

[@ziggy149]

Those aren’t minor things. You were lied to. This channel is used for a purpose - sales and ad revenue. It’s just another line of marketing for them. The “education” thing is simply a tactic used on the gullible trusting folk. “We won’t screw you, other guys will.” Red flag. “Here’s our number to call.” Come on. You can’t kid a kidder.

[@chevona]

NITROGEN IN THE TIRES? YEAH NO. . . .

[@toddgregory897]

Good Evening Mitchell - am in Vermont with a 22 Wildtrak (day one reservation - took 18 months to take delivery) … ready to trade up to the Bronk Raptor … are you taking orders on Wednesday and selling at msrp? … I’d love to order and make a voyage out to pick it up someday! Thanks and be well.

[@bryancady5837]

Did I see nitrogen air for the tires? That is known to be a common junk fee. Air is 78% nitrogen. That said, I think you guys are well above the bar and I would look at purchasing a vehicle from you if you were closer

[@e92miami]

Sadly you can't find a small dealer, they are almost all part of a "Auto Nation" or similar.

[@UltimateCARNUT]

Hey Man i applaud your dealership for not using 4-square.

[@jmarxful]

Nitrogen in tires lol? What is the value in that?

[@Flash413]

Bruh… dealerships have been screwing over their customers for decades if not centuries

[@mjb4433]

I can appreciate what you're doing in this video. I also think that nitrogen filled tires falls outside of your "tangible accessories"

[@jetdoctn]

You guys are on the short list for my 2024 F350 order but I gotta tell ya that charging for the nitrogen thing just makes my skin crawl. The only way I'd buy into this is if I personally watched your service department deflate the tires and then fill them with nitrogen which really isn't necessary and I sure not paying for it. I won't accuse your dealership of this but a lot of dealerships just put green valve covers on the what do ya know we now have nitrogen in the tires. Window tint is the next big ripoff but I'll usually eat that just so I don't have to go somewhere else and have it done. Don't even get me started on the doc fees or dealer prep.

[@unclefester4626]

Its pointless. I researched a new car purchas a week ago. At my credit score of a high five the interest rate is 11-12% which i expected. What i didnt expect was the insurance quote. For a base model corolla priced at just under $24k they quoted me $325 a month "allstate"....that was full coverage with new car replacement and nothing else. So basicly im just over a grand for a freaking corolla?!!!!😡 Considering back when i had a new 2018 tacoma trd offroad 4x4 worth $44k i only payed $150 a month for insurance coupled with $765 a month payment i was still in at about $100 less than they want for a shyte box base economy car. Im done. Im 58 years old coming up on semi retirement and this new car garbage no longer makes sense. They're poor quality, have tons of electrical issues and are now absurdly overpriced. I'm out.....

[@jbone_malone]

Just started watching the channel a week or so ago. Very good content you have! Your honesty and knowledge is refreshing! The key to a great reputation, in my opinion

[@flandrescarlet486]

We now have internet, tbh sales people don’t help much in the buying process. I don’t love tesla vehicles but companies need to learn how they sell vehicles, no bs

[@kendavis1198]

NITROGEN In the Tires? (COMICAL) Costco's Cost = $0.00. And who's gonna go Racing Anyway??? That said, GREAT Video Mitch. We Tried to Purchase our F-150 From This dealership, LONG STORY SHORT.... It didn't work out. (Never Did get to Speak to Mitchell) and that is WHY we went Elsewhere. Ya, "O" Well. I was a Subscriber also.... Dork me Once?? Shame on you! DORK ME TWICE???? SHAME ON ME!!! 2022 F-150 RAPID RED, Ended up Purchasing in California!!! SORRY. Would have Flow to do the Deal with Mitchell, BUT, NEVER GOT TO SPEAK WITH HIM??? Was my Only Request.

[@mixdupjoe]

"We're an honest car dealer!" $500 doc fee $100 nitrogen Those are not things honest car dealers do. Nitrogen is just a straight scam. And the "doc fee" should just be in the freaking price of the vehicle! Walmart doesn't charge you a "inventory fee" or "receipt fee" when you buy groceries

[@jrollo4741]

It’s a fee for the finance guy doing the paperwork.

[@mixdupjoe]

@@jrollo4741 They don't itemize their power bill or the fee they pay the janitor for cleaning the bathroom. That's all rolled into the price of the vehicle Unless you're saying the finance guy is optional, and I can skip his services

[@rubyredgrapefruit1454]

Who would buy a truck for over $50k and finance for more than 3%APR?😂😂😂😂 Unfortunately, there are some 😢

[@johnvantromp7299]

Good advice. Only negative I see is nitrogen in the tires. It’s totally not needed.

[@r.s.3320]

Nitogren in the tires $100.....lol

[@steveg6978]

The big issue.......they have jacked car prices to the moon....no thanks

[@AH-ne3qn]

Lol any purchase at MSRP is getting screwed... Why has this become the new normal ok? 😂

[@gtrules46]

Well, there's a new Bronco Raptor on the site for $30,000 over MSRP. Who would want one that bad?

[@tbtb196]

Are you telling me that Raptor R / Z06/ or Bronco Raptors Aren’t worth 100K (or more) than MSRP?

[@ryanstrain4071]

3k in markup on f-150’s from invoice to msrp if your sales people are making 12% that’s 360 ? Does that seem fair for customer and salesman?

[@eazyd34]

you're the man. I wish I lived near this dealership.

[@djcruiser9816]

I consider Charging for Nitrogen right up there with window etching. I would ask the fee to be removed because the majority of air is made up of nitrogen. Always a funny conversation though, Dealer “so we can remove the nitrogen from the tires if you don’t want the fee”, and I respond with your going to sell me a car with flat tires.

[@aaronbillbradley7343]

MSRP shown as not having the $2000 discount listed, was my first clue. Then $100 for nitrogen. That a hard pass! We screw our customer’s, we’re just upfront about it…..

[@barrymitchell4424]

I can’t keep watching.

[@hardlearner2988]

Something needs to happen in this country when it comes to the price of vehicles. an F150 starts at $35k now with no features. It is absolute insanity, Ford is not struggling that much to produce these trucks just all profit. Be nice when the economy crashes and resets all these companies with their bogus inflation that is self caused.

[@Tarken10]

Right off the bat, this guy is screwing customers by saying that paying MSRP is a good deal. Throw in the nitrogen-filled tires and that bogus protection package, and this guy is just as much of a crook as any car salesman. He never mentioned if his dealership has the $10,000 market adjustment sticker on their vehicles. Trying to con consumers into thinking he's not a ripoff artist, when he is one, is even more egregious.

[@Just_Joe71]

Buying at MSRP, is not a fair deal. Remember pre-COVID

[@paulmollise1856]

Correct ordered 3 ford trucks in my life, always paid customer invoice, never looked at MSRP

[@pawsitiveleader8710]

@@paulmollise1856 make sure customer invoice shows the dealerships hold back or its not invoice

[@Stack151]

This is because they have always been overpriced. Difference is now they are even more greedy.

[@pawsitiveleader8710]

@@Stack151 Yes and "atleast we sell at MSRP not like other dealers" IS NOT a selling point!

[@kirkdunn1379]

Markets change just like anything, fir a specific period it was good deal, considering you could turn around and sell it for what you paid....trade values were thru the roof as well, and interest rates were stupid low Nothing stays the same.....now there are discounts but trades are worse and interest is high A truck at MSRP with a trade was a better deal a year or so ago than a discounted truck today....you will pay more in the end if your financing and trading/selling....which most people do If it's a straight cash purchase today is better than yesterday

[@inzane5410]

$100 for nitrogen talk about a horse crap charge.

[@Milpo2717]

Great video!

[@mikealchin525]

They have for at least since covid

[@daveshostack4950]

I DONT PAY DOC FEES EITHER.

[@train1962]

Keep all of the dealer add ons.

[@diesel6916]

So you take a brand new truck with cloth seats and upgrade to leather? If that isn't a money grab then I don't know what is. Worst than nitrogen.

[@HODGKINSON.]

Great video. Totally right. I’m going to share this one with friends that need to know.

[@daveshostack4950]

I DONT PAY ADD ONS OR FOR ADDENDUMS, NITROGEN, UNDERCOATING, SPRAY ON BEDLINERS, LIFT KITS OR LEATHER SEATS THOSE ARE ALL JUNK FEES.

[@frankbiz]

Biggest screwing there getting is that it's a Ford.

[@stenny1970]

Anytime a dealer wants MSRP for a vehicle the buyer is already getting screwed if they paid that. A buyer shouldn't even pay invoice price. I've bought 26 new vehicles so far in my life and I have never paid invoice or above - Always a lot less. I liked your video however I don't like Dealers charging for Nitrogen in the tires. That is BS from dealers to make more money. Air is 78% Nitrogen gas as it is. Some dealers give this away for free when you buy a new vehicle like they are doing you some big favor. It reality that isn't the case. Next Dealers will be putting in Helium so you can help float around and burn less fuel.

[@kevinwilson710]

Sorry, but you lost me at nitrogen in the tires. That is one of the biggest dealership scams there is.

[@daveshostack4950]

I DONT WALK INTO A DEALERSHIP WITHOUT RECEIVING A WRITTEN SALES AGREEMENT BY FAX OR EMAIL ON YOUR LETTERHEAD BEFORE I COME TO INSPECT THE CAR.

[@MrTCFIRE]

Was in the market for a new GMC Canyon very recently and the dealer I first spoke with (King Buick GMC in Longmont, CO) wouldn't remove their BS "protection" add-ons unless I financed through them and even then would only take MSRP...that was the first dealer I contacted, took a look around at the others and pulled out of the market...I've noticed a lot less temp tags on vehicles in my area (Boulder, Colorado)...between dealer greed, APRs (new or used), MSRPs growing beyond the reach of an "average" consumer and the low trade in values, it's time for consumers to hunker down, keep their current vehicles and let the system rot.

[@ziggy149]

“The good news is - there’s no pre-payment penalty.” Um, that’s not a selling point or a benefit, my guy. No one has a pre-payment penalty. I used to use the same line when I sold mortgages forever ago. Don’t kid a kidder. Ask these guys if you can order a regular Raptor at MSRP and see what they say. If they’re still 5k over, this “we’re helping y’all with this video” is just smoke.

[@c10farmtruck]

Thank you for posting this. I sent this video to my best friend. He wants to order a Ranger Raptor, but everyone wants over MSRP, by a lot.

[@antoniog9536]

Thank You For Explaining And Breaking It Down For Us !!

[@marcm8209]

Great information, every new FORD I purchased - I have always been shown the listing MSRP/INVOICE - A/Z/X/D sheet. nothing ever hidden. doc fee typically $75-$250

[@jonathantorres5934]

I learned a lot from this video, thank you.

[@andrewshenton6541]

56000$ ford 2 wheel drive is a disgrace

[@mattmechanic]

Y’all lost me on the nitrogen tires though, come on now

[@michaelbond569]

The dealership by me is adding a 20k "market adjustment" to a normal raptor. Way too much

[@acldachosen1]

Suburban Ford of Troy tried to add charges to truck. 🤦🏾‍♂️

[@tw2544]

You should be paying invoice not msrp. I miss the good old days.

[@charlesscorpiniti5827]

If you're watching this video and thinking about doing business with Town & Country, pull the trigger and do it. I flew to Birmingham after my local dealership tried pulling some markup bs & I drove a TC customs built truck 37 hours back home. Not only do I not regret it, but my next truck will come from them too.

[@ATLDump]

But your dealership ADDed $99 for Nitro AIR filled tires, when i did NOT want it in my F150! and would not remove it from my order! and Mailed my title paperwork to the wrong address.

[@TheCarCrazyGuy]

Here in California the doc fee is capped at $85.

[@BamaTraveller]

But the screwing you get in commiefornia is far worse than a capped doc fee😀😀

[@Two_Buck]

Wow, an honest dealer???? Shocking!!

[@jimphipps6735]

I can give anyone buying a Superduty a tip. Make sure you test drive it on the INERSTATE (70mph +). Don’t be like me and find out it has a vibration on your way home and get told it’s a “characteristic of the vehicle” when you take it back.

[@jrollo4741]

Funny how they never mention those “characteristics” when you’re in the middle of the buying process. 🤬

[@MattN03]

All these accessories dealers have started to add to every vehicle is a bunch of BS! Let me pick what I want to add after the sale!

[@kirkdunn1379]

Purchased several vehicles in short timeframe..all trucks I really can careless at breakdown if the numbers....already researched heavily and know what pkgs are and trim levels.... OTD price is my only concern, they can figure out how to or not make it happen.... Contact 10-15 dealers known with competitive pricing and see who comes back with best offers....then negotiate from there.....if they cant or wont its all good just move on to next....its just business, no need to get emotional..... Trying to force one into doing a deal they wont is pointless....thank them for their time and keep it moving Trade and finance are seperate issues.... On my first purchase i did ok, but credit wasnt great....by my 7th I had it down to a "T".... it really is simple but takes homework, research and time.... Always professional and courteous....they ca t make you do something you dont want to do.. customer has the leverage If your just too low no one will sell it to you.....internet is a game changer in auto sales

[@trentherring5640]

Nitogen.

[@TheGunnerbravo]

Bruh. 56k for a xlt f150?

[@tobylopez445]

100 dollars for Nitrogen in tires is crazy because in the air there is a high amount of nitrogen already, I would not pay for that.

[@66skate]

I had a good honest dealership that I've done business with since 2003 and bought 13 vehicles there. It was always a pleasant experience. I was always satisfied with the deal treatment I received there and I looked forward to the time I'd trade for something new. That all changed last fall when I bought an F-150 Tremor. Without going into a lot of detail, the deal and treatment couldn't have been much worse. I initially walked after waiting 6 months for my truck to arrive. They called me up right away, but still wouldn't offer anything told me if I didn't want it, they'd sell to someone else. I decided to buy and when I went in on Monday, the salesman made me feel like he was doing me a favor getting the paperwork done. They couldn't find the 2nd FOB and when things finally wrapped up, salesman says "your truck is over there". No offer to explain hoe anything works. I just wanted to get out of there so didn't care. I felt like a total stranger at a dealership that I've done so much business with and will NEVER go back.

[@mjethier]

why would you buy it then?

[@66skate]

@@mjethier I bought it because I waited 6 months to get it and didn't want to have to start over. Last fall, Ford had trucks sitting all over the place waiting on parts. I at least was lucky is was only 6 months. Many that ordered Tremors waited much longer. Now, dealers have them on the lot with discounts.

[@mjethier]

not a good excuse@@66skate

[@randyfinn561]

I believe you’re a honest and trustworthy guy I will look you up when ready for a new truck Thanks

[@fordstoolreviews9964]

You're just now figuring this out???

[@zapcity8992]

Mitchell has been @ Town & Country since he was 5' 6"

[@chrisrobbins1061]

LOL, $100 for nitrogen in the tires. It comes with 78% nitrogen for free.