Furious Mom Has Airport Meltdown After 12-Hour Delay Ruins Disney Cruise

[@nesq4104]

If you miss your cruise you lose your money. If they told her no flight she could have booked with another airline last minute. I been screwed by lying airlines

[@db200508]

N Esq at first I was annoyed with her but when she said that they should just tell her the truth instead of lying, I changed my tune.

[@KatilinaWRaven]

I bet she over heard a conversation and that's what set her off. I hear stuff workers think im out of earshot for but im only 3 ft away. It's good for me though bc it's usually a Walmart or other general store.

[@AlexanderSimic]

Better to take a boat or train of u got the extra time

[@philmontejano5971]

Then boycott them and don't fly!

[@NinjaTyler]

@@AlexanderSimic well you can't always do that especially in a timely manner

[@MissKriss-nr5ek]

Did anyone else feel her when she said.." If there's no flight, just say there's no flight.." It was so real.

[@PokeObsession]

Miss. Kriss like she is so right! A 12 hour delay that later turned into a 13 hour Dayley / cancellation.

[@farhanrafi8481]

I hate when the crowd did not support her rant, after wasting 12 hours like an idiot. She deserve her coins back, and for the idiot crowd to say “cool off lady” can just suck it. What a lame group of people who just stood by while being played at.

[@wayyllonn]

That's AA for ya, they dont do flight cancellations. They just delay it so they dont have to refund you.

[@jennabaily2282]

Does the lady at the front desk have anything to do with the flight being delayed tho?

[@MissKriss-nr5ek]

@@jennabaily2282 not at all.

[@mariselachvz3621]

12 hours waiting with kids? I would be screaming too.

[@rybelknap]

Seriously especially when they wont say there is no flight and I'm still waiting with my kids.

[@slapshotjack9806]

Just book a different flight

[@rybelknap]

@@slapshotjack9806 they kept telling her the flight is not canceled. She was implying she would if they would say something.

[@dange6963]

When this happened to me I got to go to a hotel but I had to wake up at 4:00 am

[@cowsarecool5445]

IF THERE IS NO FLIGHT THERE IS NO FLIGHT

[@TrilobitesRTasty]

Actually, she has a point. Airlines will do everything they can to avoid telling the truth, because it costs them money to create another flight or worse…to have to put people up in a hotel for the night.

[@Lee-ic8ln]

And what does that have anything to do with the front desk person?

[@Nomnomnom165]

​@@Lee-ic8lnShe's the only point of contact for that woman. It sucks she has to listen to all that, it's not her fault, but yeah that's how it is

[@animemangafan1987]

No stupid

[@ininetailfoxi]

Thats because people have no self control and the airline staff need to remain safe.

[@tonylawrence9157]

She might have a point, but she has no brains.

[@SunnyWu]

She waited 12 hours. Add on airport security, time to get ready in the morning, and head to the airport, she's probably been awake almost 24 hours. At a 12 hour delay, the airline should be expecting this. She had plenty of patience.

[@nathanfu7971]

Whats worst she is on new yorks worst aiport Laguardiab4 the renovations

[@Overactiveeyeball]

@Matthew - they didn’t lie. The weather is what delayed the flight. The only reason it was canceled is because the weather kept them grounded amongst other things thus the cancellation.

[@tannerphelps6183]

Miss von thats why your bum ass works there

[@wendychu9225]

@@Overactiveeyeball yeah but they failed to inform the passengers that it was cancelled they could have told them that than making them wait and saying the plane is delayed. Even if they didn’t know what was exactly happening they could say that the weather is not the best so the plane will most likely be canceled

[@kiwidev9320]

@Matthew - what about everyone else being patient

[@magicalmotivation3612]

I'm kinda with the women on this one. Waited a whole day at the airport just to be sent back the next day

[@danielledenis9863]

I'm with Mom on this one too, her kids probably were asking her all day if they were going to make the cruise, that cruise is expensive and they had planned for a year....The Mom struggle is real, it's tough....

[@chloechen3120]

But like think your 9 year old self seeing your mom screaming at the desk agent like that. She shouldn’t be acting like that and definitely not in front of her kids.

[@sethpoepke9213]

@@chloechen3120 if I saw my mom acting like that I'd be like "yeah, get em mom" 😂

[@ethansalazar8283]

Seth Poepke I’d just start yelling with mom complaining on how much she has gone through. Plus 12 HOURS THATS TO LONG (SICKO MODE ACTIVATED)

[@VeryNotSober]

Danielle Denis mhm team MOM. No because i love my mom 😂😂😂

[@Rose-qj6eq]

12 hours? Wtf? I would’ve went off too.

[@cartoonhoodie131]

Massimiliano Giacometti You clearly don’t understand what people go through to provide for vacations.

[@Rose-qj6eq]

Massimiliano Giacometti I know me more than you do, so I can say you’re wrong

[@tt007pt5]

Why the heck would you wait 2 hours. Have to be really desperate to wait that long.

[@hauntingreindeer]

Massimiliano Giacometti imagine paying hundreds or even thousands of dollars for a cruise and a flight and it ends up being delayed 12 HOURS, im pretty sure you would be mad too

[@Rose-qj6eq]

TT007 PT Idk if you know how life works but I’m positive she had already paid thousands of dollars for this trip.... But good for you, I guess you do alright with losing money all bc you’re impatient. Lmao

[@jayannimeh6054]

I’m with the lady on this one, a cruise is expensive, she has waited for the cruise for a year, you have to time everything perfectly, time off work, school etc, the negative COVID tests to get on some cruises, the airline was completely incompetent, airlines should tell people if there is going to be a over 1 hour delay, I’m glad she got angry and spoke up

[@noobish1406]

There wasnt covid 6 years ago but yeah

[@white19875]

Did you check the time when this video was uploaded

[@me2552]

@@white19875 no

[@me2552]

Apparently Covid exists 6 years ago and yet everyone isn't wearing a face mask in this vid

[@neighborhoodtroll]

If you plan for a cruise like that, why go there within 12 hours slack time? I'd rather fly there a day or two before to make a short trip in that place first.

[@SweetNightmares_]

“Patience is something that is serverly lacking” *SHE WAITED 12 HOURS*

[@flyingmudkip3970]

That’s inside edition for you

[@andrewkaplanc]

LMAO

[@fauxmanchu8094]

Constant Anxiety Better safe than dead. Weather was bad.

[@TheDemisemismiles]

She didn’t have to yell at the employee like that, as if they know what is even going on smh. Could’ve gotten a clearer answer by calling corporate it’s just that people don’t think these days.

[@euniceestrada6769]

Constant Anxiety exactly that is wayyy too long and have to have patience he’ll no 👎🏼

[@simpleplanfan011]

Imagine not being able to afford a Disney vacation and finally being able to take it with your family, only to be left waiting at the airport for 12 hours without a definitive answer of when you’ll be leaving. That’s enough to drive someone over the edge.

[@718ant5]

simpleplanfan011 facts. Straight facts.

[@gcatph]

i would scream, insult, and berate dat staff and wish that AA would go bankrupt also i would try to make that staff member cry which i hope it would be successful

[@cesarcastromendoza742]

Fact fact fact

*Who said she couldn't afford it ? You're just making up claims to fit your biased narrative.*

[@simpleplanfan011]

Phil The Logician Oh, do shut up.

[@michaelshipman5354]

"Patience is something that is severely lacking." Okay, then *you* wait 12 hours for a flight and get back to me on that.

[@pedroportillo1585]

I’ve been in a 18 delay! I understand the frustration whole heartedly, but, there is no excuse to treat the air line workers like that. I remember treating the workers with respect and eventually one was even nice enough to give me a first class trip back to Chicago. Kindness begets kindness.

[@ryuuthefrog3775]

Yeah, and which two decently young children.

[@otamamon6042]

More like an entire day

[@Akashi-ml9dn]

@@pedroportillo1585 only if you're lucky enough

[@debbiestinnett2987]

@@pedroportillo1585 you obviously weren't in her shoes. Literally. So think anout THAT aspect.

[@Kitxne]

She is not a Karen. She has a reason to be angry. Imagine paying a ticket and waited 12 hours just get lied upon. She's incredibly has more patience than me. I would be mad if it was delayed 3 or more hours

[@22trem]

She is the definition of a Karen.

[@Kvic901]

Ok .. be mad.. understandable.. never an excuse to take it out an employee doing their job.

[@Kitxne]

​​@@Kvic901 unless the employee told me it would be delayed 12 hours rather just telling me it would arrive in a few minutes

[@e.ashton]

Don't think it's that easy to just say "It's no excuse to take it out on the employees" If you were in this situation or anybody else, sitting and waiting for 12 hours, without anybody or employees telling you that the flight has been delayed. Especially you did nothing but wasted time.

[@markleal8070]

You think the lady behind the counter had any control over the when flights take off? She’s ridiculous.

[@luismanuel2901]

To all the people saying she handled the situation badly , you really don’t know what is to be on an airport 12 hours with a delayed flight...

[@hellobye4154]

Stop trying to look for attention, everyone her agrees with her

[@PIPE14th]

How is that looking for attention Dumbass

[@Xhin229]

@@hellobye4154 did you really looked at the comments? 😂🤦‍♀️

[@DozensOfViewers]

I’ve been delayed 24 hours and she reacted badly.

[@johncarlofernando1705]

the flight was delayed for 12 hours because of bad weather. can American airlines do anything about it? no. you cant just change the weather cant you?

[@krnrkehjr3550]

I am with the women in this one. I mean imagine paying a lot of money for a Disney cruise just to not be able to go on it.

[@rizumaizhar2746]

@RoyalGobah 14 hours? wtf they should just cancel the flight. i used to work in these field, if the weather is so bad and NOTAM is issued usually after waiting for an hour or so we already know whether it will take longer than 6 hours or not. 14 hours delay it's either their calculation is so bad or they simply don't wanna lose money refunding all those tickets

[@rohs9464]

@RoyalGobah I’ll be the passenger so I can collect the bag after

[@rorydenholm7943]

How can she be angry towards the airport staff who have nothing to do with how delayed the flight is.

[@milanaia5356]

exactly and then when its time to get your money backt hey dont want to give u back ur money

[@the_spotted_quacker]

@@rorydenholm7943 the issue comes in when the flight is delayed for 12 hours then on the 13th hour its cancelled. That is a massive waste of time especially when if the airport is upfront and cancelled it from the get go they could have looked at other options for flight.

[@LucaDolanRuiz]

*Woman waits 12 hours* PaTiEnCe iS sOmEtHiNg ThAtS's sEvErElY LaCkInG

[@opnode9962]

Luca Dolan Ruiz Ikr

[@angelinatan9441]

*thousands of dollars and work wasted* “Patience is something that’s severely lacking”

[@colt.6707]

She’s on her period

[@penlavits3305]

Imagine if your trying to see the doctor and your bleeding internally and the nurse says the doctor will see you soo 12 hrs pass then it turns out the doctor wasn't there in the first place

[@CelticSaint]

There's being patient, and then there's being a doormat.

[@feedmeastraycat8247]

“patience is severely lacking” nah, respect for passengers’ time is what’s lacking.

[@roorooglizzydoo2026]

When you freak out, no matter what your wrong;) if you don't yell no one will hear you

[@jool5941]

@roorooglizzydoo2026 you have to yell because corporations won’t do the right thing unless you publicly shame them

[@jool5941]

@roorooglizzydoo2026 you have to yell because corporations won’t do the right thing unless you publicly shame them

[@jool5941]

@roorooglizzydoo2026 you have to yell because corporations won’t do the right thing unless you publicly shame them

[@jool5941]

@roorooglizzydoo2026 you have to yell because corporations won’t do the right thing unless you publicly shame them

[@samoanboy4life16]

Patience is lacking? Did I not just hear they’ve been waiting over 12hrs already!! How much more patience do they want them to be. AA is such a joke

[@Portal2Fan111]

June Bug AA weren’t the ones who said that

[@MysticCrystalsAndCats]

This just happened with me with JetBlue. I had to wait at the airports for over 23 hours because they kept delaying and cancelling my flights. I hadn't had seen my mom in over five years, and I missed a whole day with her due to the delays and cancels. I was so angry but I didn't freak out like this crazy Karen. I kept my calm and stayed polite, even though I was so angry and hurt and tired.

[@IdontKnow-iu1om]

@@MysticCrystalsAndCats I think you're forgetting that she missed her Disney cruise

[@randomleeza3978]

Exactly

[@qtaro-7097]

funny a woman named Karen tells not to be annoyed on a delayed flight

[@rrustelle]

*"Patience is severely lacking"* _Woman says she's been waiting for an entire year_

[@Avianca-rr3rf]

If you’re being sarcastic, she probably literally meant a year as in she booked the cruise a year ago.

[@rrustelle]

@@Avianca-rr3rf oh okay

[@jenevylara881]

Plus she waited 12 hours not 12min to go insane

[@fauxmanchu8094]

•Skittle Army• 😂😂😂

[@Nawaf-]

That woman payed for a CRUISE!! It is expensive. And she has kids too! It will be super duper expensive!! She said she was saving for a whole year and lost the money because of the lying airlines... If they have told her there was no flight she could have been able to cancel her cruise booking or find another flight asap. That woman has complete right to lose her temper like that at the employees. They deserve it and they also HAVE to pay her the cruise cost and hotel and all!! 12 hours without notice is really insane. It’s a scandal for the airline actually.

[@chinitocutie]

12 HOURS?! Thats long enough. Screaming justified.

[@f.r.etling6226]

That's normal for airport, I had to wait a full day once.

[@duran007fan5]

@@f.r.etling6226 My brother, had to wait three days, he was stuck in Paris. he was on his way home as the 9/11 attacks took place.

[@felixsoheili8558]

I would have bought the $59 lounge pass at the AA Admirals Club get some food water drinks tv and comfy chairs

[@TDB2509]

I was in an airport for 15 hours once, missed a couple days of school in a payed for resort in Hawaii. Turned out GREAT. Free buffet breakfast too

[@JustKelso1993]

@@SincerelyTracie Not with bad weather they couldn't.

[@kokoro37]

"Patience is severely lacking" EXCUSE ME?!! SHE WAITED 12 HOURS WITH 2 CHILDREN

[@ferrumlgnis]

There is a reason to be upset. but she went too far when she later took her anger out on her child.

[@batsman46]

i didnt know waiting 12 hours was considered lacking patience...

[@Marty933]

So if it starts heavily snowing, YOU know to the minute how long it will continue? If she doesn't want to wait, rebook for later that night or the next day.

[@mrs.c2793]

chrisnyc1 They jerked this passenger and other passengers around for 12 whole hours. Own up to the fact that it was canceled and tell the passengers instead of giving them the run around and as much as those Disney cruises cost I'd be upset as well if there was a possibility I'd miss it.

[@cometthehusky2757]

Rawest while I'm here watching this in a 5 hour delay lol in airport now

[@oranmulcahy90]

Comet The Husky Is it because of the heatwave ?

[@beckstyles3467]

It's not the receptionists fault grow up lol

[@morganmiller6373]

The fact that pretty much every passenger is angry and yet inside edition is trying to paint the woman as the bad guy 🤦🏻‍♀️

[@Joebuckyourself420]

They always gotta paint somebody out as the bad guy otherwise it wouldn’t be “news”

[@D0NCH33T0]

@@Joebuckyourself420 then paint out the actual bad guy, American airlines

[@bpo4736]

Just like how the media painted the old woman/grandma as a “money hungry” who sued McDonalds. Sigh.. oh media.

[@katie-st8nx]

All she really did was abuse minimum wage workers...

[@goodra999]

Morgan Miller they should paint the weather that’s the real culprit

[@stefanysavoie411]

Do we need testimony from some random woman? She added nothing.

[@JANK_AF]

Lol I was wondering why she was even there to begin with

[@joshuakalaniparks9084]

She recorded the video I think

[@jakev4191]

Wtf I thought she had key info and never came through.

[@JustKelso1993]

She was the passenger(that acted like an adult, and had every right to say 'patience was lacking' due to the rest of them having plenty of it) that took the video you just watched. She and the rest of the passengers likely understood that safety is a bit more important than some disney cruise.

[@JustKelso1993]

@@natalie8042 It is called, life. It isnt always fair.

[@owenb8636]

So annoying when airlines won't even say it's cancelled. The flight just gets delayed the exact amount of time the next flight is leaving

[@ininetailfoxi]

Oh Boo Hoooo

[@Tryp-j9d]

Um….the NEXT FLIGHT…is ALREADY FULL!!!

[@jolieeee3552]

Yeah just say there's no flight :/

[@timothyyhtomit]

villy y there’s no flight

[@hourlydoseofcitiesskylines9136]

There’s no flight my dood😰🚫✈️🚫

[@yxungscarlxrd6844]

jolie eee exactly

[@lmao3866]

jolie eee They don’t say there is no flight because if a flight is cancelled you get your money back. American Airlines would never want to give money back.

[@R.O.T.C._SEEM]

@@timothyyhtomit WHAT DO YOU MEAN THERE'S NO FLIGHT 🤬. That's what she was planning on saying

[@butt9319]

that lady was crazy but she had a point. airlines always say "no worries, we'll be boarding soon" when they know damn well the flight will be delayed for hours

[@Onixstar]

Lil Pamp Agreed. Her tone was wrong but her point was valid.

[@sandymitchell-bayona4354]

After 12 hours her tone was not wrong....she was demanding the truth. After 12 hours I am sure that plane had been diverted to it's next destination as to not hold back air traffic every where else. I am sure the airline was aware there would be no flight that day but canceling a flight would cost them in food and hotel vouchers. The longer they wait to cancel the more potential a passenger will find their own solution. There should be federal laws restricting airlines on how long a flight can be Considered "delayed" before it most be cancelled. I think 4-6 hours should be the max.

[@miaa1762]

Lil Pamp IKR. MY FAMILY'S PLANE LEFT US BECAUSE OUR PAST PLANE WAS LATE. IT WASN'T OUR FAULT BUT NO WORKERS CARED THAT WE HAD TO SLEEP IN A COLD AIRPORT OVERNIGHT.

[@miaa1762]

Chloe G flight #1 took forever to take-off because the people putting luggage's under the plane were super slow. Then, our flight was super long. when we got into North Carolina, we had to legit RUN ( I sprang my foot also ) to flight #2, to only be told that they already closed the plane! Flight #1 caused us to be 10 min late, and we were left there until morning. It was irritating :/

[@miaa1762]

Chloe G no. We had to wait for the next one. 8+ hours, actually.

[@michaelnapier2795]

They say patience is lacking its 12 hours that half a fricken day I don't even get that much sleep!!!!

[@dementos7806]

As someone who had a 12 hour lay over at an airport late at night. The wait was terrible. I am so lucky the Airport had facilities to make the wait more bearable, even then it was difficult. I don't know what I would of done if they didn't have such facilities.

[@crossoverkicks7443]

Dementos same I had to wait 12 hours to go to mexico

[@prg4647]

google wallet well, that's flying for you. Nobody can control the weather. If you don't like it, rent a car and drive to your destination. Bet you won't find any problems along that will delay you along the way

[@Allmotorzl1]

I had to wait 14 hours... Luckily i was very very high.

[@4manflawlessround426]

Pam Rod yes, because you can drive to japan from the uk now, hmm? tell me, do cars fly?

[@David.124]

Imagine spending 12 HOURS in an airport, I would literally cry. That’s almost a whole day (awake, which is 16 hours).

[@imnotyourfriendbuddy1883]

would you prefer to travel by ox pulled wagon or by your own two feet? Quit complaining.

[@paddenstoel95]

​@@imnotyourfriendbuddy1883my boy, 12h at airport you'd probably wont survive, quit thinking ur a though guy

[@imnotyourfriendbuddy1883]

@@paddenstoel95 But I'm a very though guy. so though I can tell the difference between though and tough. Hi Boris. Learn our language if you want to talk smack on our platforms or stick to rutube.

[@mr.jeremiah4809]

@@paddenstoel95 If you think someone can't survive 12hrs at an airport I HAVE to know how you think civilizations got built from the ground up in the wilderness. 🤡

[@ininetailfoxi]

Imagine being an airline employee and dealing with crying adults who have no sense of grace and cry when they dont get their way LOL

[@flightwing8518]

I dont even blame the lady for being mad 12hours will maje people go crazy

[@johnsoldevilla20]

ive never blame her too, if im the one i there i will let the airline to pay all of my delay

[@lilytyler80]

A Disney cruise is hella expensive, and she probably thought they were going to miss it.

[@DozensOfViewers]

Lily Tyler that’s why you buy trip insurance

[@suggonmsb9760]

What is a *Maje*

[@mikegallant811]

@@suggonmsb9760 A title of a Kazon leader in Star Trek.

[@linita5891]

American Airline‘s problem seems to be that they never tell the passengers whats going on. Really stupid. No wonder passangers get so angry

[@goingdark4465]

Ikr

[@chriscolumbia9579]

American Airlines does not predict nor control the weather Li Nita. What planet do you live on?

[@teatea4496]

Walmart does this all the time

[@tonybrowns649]

Tea Tea how so; in what ways?

[@melissamendoza889]

But they can be honest and say they won't be flying out and it looks like they won't be for several hours. It's not hard to do.

[@FlyingEagleTV]

How the hell do you get a 12 hour delay? Wtf American Airlines...

[@KB4QAA]

FETV: Broken airplanes, bad weather, sick aircrews, it all adds up.

[@kinkybartender6709]

I believe they said it was related to weather. It was the mother's fault. She should have booked her flight at least three days ahead of the time that the cruise ship was leaving so as to give herself ample time for unforeseen circumstances.

[@benderose3508]

Pelican1984 it happened to me we were going to leave at 11:45 we got on the plane at 11:30 PM and than it got canceled it sucked

[@roan6125]

Kinky Bartender yeah that's smart book your flight 3 days ahead and pay for 2-3 nights in staying in a hotel... not.

[@Lizaimi]

crash, fire, engine explodes,....anything

[@daisho509]

I love that they tried to spin it like she's in the wrong, but everyone here agrees she 100% had a perfect reaction to waiting 12 hours and missing an expensive ass Disney cruise. And then for them to cancel the flight at 9PM, 13 hours after it was supposed to be boarded? Unacceptable that they'd try to blame anyone for her actions but themselves.

[@chiangkaishrek5123]

"Patience is something that is severely lacking" something tells me you wouldn't say that if you had to wait 12 hours

[@SunnyWu]

12 hours plus airport security, travel time, and getting ready in the morning. Probably close to 24 hours.

[@yhy3898]

With 2 kids you gotta look after

[@OGYouTubeEnjoyer]

If I had to wait 12 hours due to bad weather I would rather be on the ground than on the flight.

[@PhoenixForceTravelAgency]

I had to wait 12 hours in an airport once (my fault though). It was NOT fun at all. I don’t blame her at all!!!!!

[@BonazaiGirl]

Not only that, she had two children and was waiting to go on a _Disney Cruise,_ which they made her miss. That’s several thousand dollars down the drain.

[@kiz413]

I actually felt for the lady when she said i have been waiting for this my whole life. Really if there is no flight let her know so she can come up with another option.

[@dreamybuster]

kanipeoples Illegal immigrant. If anyone is poor it is you and your 50 siblings that were smuggled into the country in the back of a truck.

[@neodragonoid59]

Ok but right after that she just said we’ve been waiting for this cruise for a year. So i think she highly exaggerated there

[@kiz413]

It probably took the lady a year to pay it off . That disney cruise is expensive as hell for a family.

[@adrianna986]

Yea she had probably been saving for a really long time

[@LumiLiz]

@FTR Football wht did he say

[@YummyFood454]

I see why she’s angry but yelled at the wrong person. The lady just looks at a screen and tell them.

[@solesungodess217]

@Bumble Bee Managers probably told her to lie to them. The lady is still yelling at the wrong person.

[@solesungodess217]

@@cccvvv630 She is in fact yelling at the wrong person. This lady (the worker) is most likely a regular employee (Not management) which means she has no say so/doesn't control anything. When youre a basic employee and management tell you to do something, you're expected to do it if not, you will face consequences. The lady was simply doing what she was told to do.

[@bbyd0ll1]

I agree with you 100%!!!!

[@joshuaa1605]

@@solesungodess217 not really...everyone has a choice. She had a choice to lie for the company or be an honest human being.

[@Pri-ze7fv]

Joshua A the employee doesn’t decided whether a flight will be delayed or cancelled! Imagine her telling them “the truth” and saying there is no flight and then suddenly her superiors resolve the issue and the flight is back on?? She loses her job for lacking to take orders from her boss, but apparently her job isn’t as important as a Disney cruise right, the lady is yelling st the wrong person period

[@c00mgoblin]

I mean… She’s actually not really in the wrong. 12 whole hours with no results I would be close to losing it too.

[@leeminhye1503]

Sorry but I'm on the lady's side on this one. 12 hours is more than enough for someone to lose their patience! The airline company and employee should have better communications and tell the passengers exactly what's going on. The thing with delays is sometimes instead of truthfully telling passengers "oh your flight is delayed for ____ hours, they tell you its delayed for an hour and then after an hour they say its delayed for another hour and so on...

[@girlart9]

Lee MinHye EXACTLY!!! Same thing happened to me. “Oh it will just be another hour.” Blah blah bla. After five hours and getting late they had to put us in a hotel. United airlines. I hate flying.

[@nikolaspusic5396]

Lee MinHye Last spring break I was flying to New York City from Chicago with my family and they said there was a 45 minute delay and ended up being a 5 hour. I notice that they won’t give you the real time they’ll keep saying 30 minutes or 45 minutes until it all adds up.

[@kathryn3041]

Me too

[@bunni4707]

Same for me as well, whenever I travel alone I’d always have to ride AA because I get free plane ticket but I’ve almost always been on a delayed flights. The craziest thing that happened to me was when they made us switch gates for many times and then after like 7 hours of waiting, they told us it was delayed ‘till tomorrow because they couldn’t find a pilot to take over 🤦🏻‍♀️

[@darkjade]

They couldn't control the weather

[@neevus826]

I give that lady at the front desk credit for keeping her cool the whole time

[@1peter1180]

Niff will that's her job to always keep a cool head with difficult passengers she was trained for this situation

[@Zośka35]

Niff she looks so freaking scared though

[@kumoricrusader5484]

She want none of that self entitled bulshit lol

[@helenlauer9545]

that's her job.

[@christineroberts1290]

Niff i

[@fireball0762]

12 hours is too long to lie to people on that flight

[@chriscolumbia9579]

Airlines do not control weather. If you think otherwise then "screw your feelings."

[@Camazotz-kz9wr]

Chris That's not the issue. The isue is that the passengers weren't given information on what was going on. They didn't know if the plane was there or not, or when it was getting in. If they just said "due to weather you kight have to wait hours to get on the plane" clearly with the lady calling them a liar, they probably kept saying "ypu can board soon, in an hour or two" rather than the truth of "we don't know when the plane will be here b/c if the weather"

[@cadenfellows1794]

Camazotz 4444 bad gate agent...

[@Camazotz-kz9wr]

ROBLOX Caden yep.

[@icemachine79]

+Camazotz 4444 No, they probably _were_ given the information. They just didn't understand it. I'm sure the airline was trying to get the flow sorted out but there's never any guarantees especially when the weather is bad.

[@little7s113]

People be defending AA for the “bad weather” .. they could’ve just told her that theres no flight?? why let them wait for 12 hours with no answers if theres even gonna be a flight for her.. imagine waiting 12 hours for nothing. AA really scared to refund huh

[@bibbtybobbtybloop5496]

How is 12 hours of wait lacks patience???????

[@springrollwang4441]

of course it's lack of patience. My father went out to buy cigarette 5 years ago, I'm still waiting for him.

[@james5960]

SpringRoll Wang LMAO

[@khurtgarcia]

SpringRoll Wang IM DYING XD

[@misssincere5762]

LMFAO!!!!

[@roan6125]

Exactly, I would of lost it at 6 hours of waiting.

[@charliematthews2056]

To be honest this Karen actually has a reason to be angry.

[@natehtf5760]

She’s not a Karen

[@elqxir6687]

@@PopuleuxMusic do you know the frustration of having two children with you for 12 hours straight.

[@elqxir6687]

@@PopuleuxMusic fair enough, in the end she got to the cruise in time.

[@rizumaizhar2746]

@@PopuleuxMusic no, we have standards in aviation. if the weather is so severe or a storm hit NOTAM is issued and we cancel all flights. in this case the airline simply didn't wanna lose money by refunding all those tickets. If the flight is cancelled passengers have option to fly from other airports or just go home and fly the following day instead of waiting at the airport for 12 hours. in europe you get €300 - €600 for a delay more than 3 hours so that you can't play with people's money instead just cancel the flight

[@cheems2992]

@@PopuleuxMusic hmm but why not say there's no flight

[@riripari2042]

I feel for the woman, but I also kinda feel for the employee. She's just the desk person that receives and gives out information, not the person in charge of all this. Its not her fault that all these guys got screwed over.

[@xoXo-ou5we]

Then she can go ask her higher ups whats going on. Its so hard to get ahold of someone with info at an airport. No one communicates.

[@william.parker]

I agree. The employee probably tried to get ahold of someone higher up but was told to do what she did or perhaps never even got instructions on what to do. I do feel bad that those people had to wait 12 hours but the empolyee herself probably spent 12 hours answering questions she doesn't know and dealing with mad customers yelling at her and stuff like that.

[@Pataganja]

You don’t know what you’re talking about just shut your dumbass up

[@bx8ball]

The tower is the one that makes the decisions

[@whuddup1249]

@@Pataganja maybe re-read the comment.....

[@stuffthings9618]

She's 100% percent right in being angry but its sort of a dick move to yell at the workers. They're just doing their job. They were probably forced by management to lie. If you're gonna scream at someone, scream at the airline.

[@lizxu322]

How? On Twitter? By asking for their manager and then asking for THEIR manager until she reaches the CEO? I think if you work for the airline you represent them, and they're not entirely blameless either. I bet they wouldn't tell the passengers 100% of the info either

[@hippo440]

@@lizxu322they're just doing their job really, but she did the right thing. the receptionist's job in this case is to keep people patient and once a situation like this comes out, she'll leave for the manager and something actually happens. if people gave her a reason to get the manager hours ago everyone's time could have been saved.

[@SYDAirlineEnthusiast]

Yep. You said it right. I mean I am pretty sure the workers needed an update, but they could have offered to rebook those on a new flight to like Fort Lauderdale or another Miami flifht.

[@farouk04]

Do you actually EXPECT PASSENGERS TO BE 'PATIENT FOR A 12 HOUR DELAY?!

[@sammybrown1609]

ItsMysticHD exactly. I think everyone would go a little mad if they had to deal with that.

[@mellotune7]

Yes

[@qtaro-7097]

fr these airlines think they can do whatever the hell they want just and dont care about passengers who paid for their seats. talk about disrespect

[@indy6976]

Delays happen all the time. People can't control maintenance/ weather ... Delay for that long was either issue with weather. It's done for safety of the passengers..

[@agnes21ie]

ItsMysticHD in Europe is different thank god !!

[@mlp-violet-star]

I think this is the first time I've actually sided with a Karen

[@Laughy-Flaaffy]

No, there never a excuse to side with a Karen. Not even if Karen is right.

[@Mirio032]

Well if the weather was really bad then I wouldn’t risk it. I guess her vacation is more important than people’s safety but ok.

[@margarethmichelina5146]

I don't think she can consider as Karen if she's waiting for 12 hours!

[@primus0348]

A Karen that has a reason to speak with the manager

[@ethan3949]

Joshua Lion if you’ve sided with a Karen, then the Karen isn’t actually a Karen

[@nb5247]

I don’t blame her they ruined a year of planning a dream vacation that costs thousands of dollars

[@maryamalmaadeed1164]

very true

[@lightyagami9278]

Same

[@rosemenon]

Yeah, I’ve been on a cruise before, and it’s very expensive. I can’t imagine missing it and wasting so much time planning and having so much money be lost.

[@connorhale727]

Legend 27 There is a reason why you fly in the day before the cruise

[@jacob1549]

Good thing they got on it

[@gmanstudios11905]

“Patience is severely lacking” let’s be honest we would be acting the same way if we spent thousands of dollars on a vacation just to miss it because of a delay. Can’t say I’m wrong.

[@yusufbektas1961]

Airlines only think about how to make proft.

[@BeemerTwelve]

I have worked at an airport and I doubt the woman at the boarding gate had anything to do with the delay.

[@satanggukie3456]

she looks so rude the girl has an argument and yet she looks so annoyed of her

[@theguywhoisaustralian1465]

Of course she didn't

[@jazzmoharana7586]

dummy thy can accommodate with another flight

[@sunmaid6916]

‘Patience is surely lacking” oh yeah and u wouldn’t get annoyed if ur thousand dollar holiday is being delayed

[@travisboutilier8813]

how do you know how much a cruise vacation costs?

[@Wuffletronics]

travis boutilier Googling it. Cheapest one that got listed for 2 adults and 2 kids was $2100. So a thousand bucks is actually cheap.

[@zethos]

Wuffletronics Its still money that the mother put in just to make her kids happy. Its painful when you realise something youve been waiting for has been halted because of disobedient employees.

[@howo357]

Not just delayed. She could have wasted all that money. The cruise dont wait for you or refund you just because you missed the boarding.

[@doilooklikeilaughed1142]

Wuffletronics cheap cause most people have few thousand sitting around

[@FilmaHD.]

“Lack of patience...” they waited for a whole motherfucking day

[@ramimr1701]

FILMA HD you mean half a day buddy

[@Waterfawl]

Ramim R4321 i mean 12 hours is basically the whole DAY, but i mean ye 12 hours is half of 24 hours..

[@tvgeekz6679]

Ramim R4321 12 hours in a DAY 12 hours at NIGHT is what they meant you moron. Use your brain in that thick skull if you have one

[@AlexS-oj8qf]

Ikr, people making comments while comfortably sleeping in their beds or sitting in ther couches.

[@Michael-gs8og]

@@Waterfawl 12 hours is not a whole day.

[@tomarnold7284]

I'm with the mom. Not only I got delay and missed the cruise, I disappointed my children and shattered their hopes and dreams planned months ago, it's nothing any money can compensate.

[@citizen23606]

In a way I feel sorry for the mother. But look she spent a lot of money her anxiety must have been running wild with good reason booking a flight anywhere on such short notice is expensive and can take a while

[@queenkaguya4472]

citizen23606 it didn’t take a while though. It was a whole day...

[@BruceWayneWorld]

Disney Cruises start at $500 and up per person and that is for lower deck rooms so she shelled out $1500 plus plane ticket cost.... I am sure she is on a tight budget which explains the rage

[@caryfriend1326]

The Expert

[@skullsaintdead]

***** It doesn't matter to me that much, I'm surprised/curious why your getting so upset over my comments, it's ironic that your angry over my comments about this woman (which is actually mostly in agreement with you, she's too angry and the plane should not take off, but I can understand her frustrations; yet your rage prevents you from seeing that), while you claim her angry behaviour is psychopathic and psychotic (along with my comments, apparently); like her, you're also being irrational and illogical. And no you don't 'wish me the best', don't be so silly and coy, it's not cute, you're trying to be condescending like a child, you wish me nothing but discomfort which is ridiculous because you don't even know me, yet you say your a doctor, what a medical doctor? If so, then you should re-take the units on psychology and psychiatry, because you cannot make a diagnosis based off of 5 mins of someones life, nor based off my comments on yt and you will do harm if you think you can. Who taught you that?

[@hhds113]

+The Expert. That's her fault. She wanted to waste her money on a cruise. They could of used it for another vocation. But instead wasted it.

[@bagpaper6964]

hhds113 But she wanted it..I wouldn't call it wasting because she said that she saved money for the cruise for a year so she was probably eager to go to Disney

[@bagpaper6964]

chrisnyc1 But there was bad weather at that time right? Why make them wait for 12 hours? That's just to long...Point is, that you don't understand that the lady was mad because the airlines was letting the hopes up go high only to wait for 12 hours only for the airlines to say to wait

[@1houroflove186]

I wonder if the counter person said "NO FLIGHT" 8 hours ago, would everything be ok.

[@1houroflove186]

+Anne, You're a work of art. I agree w/you 1oo%. Try to re-read what I wrote. Try to see if you can figure out what I meant. Merry Christmas.

[@maxinefearon7404]

she could of made other arrangements if she knew. or get another flight.

[@springrollwang4441]

Yes, it will be. and everyone will be super happy and get enlightened.

[@Fran-mh2ef]

1Hour OfLove it probably would've been.

[@pollentree]

1Hour OfLove My thoughts exactly!!!!

[@cestlaguy]

It’s nice to see some support for this women. Clearly this trip is very meaningful to her and she hit a breaking point. We can’t be perfect all the time.

[@luke_5187]

That guy said “Patience is lacking”?! Wow wtf if you wait 12 hours then I would raise hell.

[@brianc4632]

Interviews with other passengers indicated that communication from airline staff was very scarce, and that very little sympathy or consideration was given. Tension and irritation was high among passenger, many of whom were on the same boat as the mother. It was the mother who was the first to break down. This would not have escalated so badly if the airline was actually competent in communicating with the passengers and kept them inform of the situation.

[@X_Y_Z2024]

Those fake smiles, short, apathetic responses would've sent me over the edge too!

[@thetreasurer7549]

Literally and figuratively the same boat

[@zsuzsuspetals]

Exactly. Barely communication and zero customer service, zero empathy, no "I'm sorry for what's happening" . The woman behind the desk with that robotic stare deserves to be screamed at.

[@James-cn8lo]

@@zsuzsuspetals Deserves to be screamed at? Would you prefer her to be smiling? Guess you've never worked in customer service. Typically people aren't gonna be smiling when someone is screaming at them. Maybe you should get screamed at first before you go around saying stuff like that

[@AM-re2bc]

Nice job, Inside Edition, trying to paint American Airlines as victims. They should've been communicating openly. 12 hours and they didn't tell them there was no flight? Yet, American Airlines staff always so impatient and on edge. But somehow this woman waiting 12 hours for a flight that was never coming was impatient? Yeah, no.

[@zoeyjafferally3475]

A M so freaking true. 👏👏👏👏👏

[@brownbear1657]

How did you know the staff was inpatient you never know plus that woman looks like a big fat baby or just a person that has gone insane.

[@AM-re2bc]

brownbear Some of us were there. The staff were acting crazy and impatient when anyone asked about the flight. They wouldn't tell anyone anything and went off on some people. This girl finally lost it. She was probably one of the people who were yelled at by the staff. Of course the person didn't start recording until the lady got angry. Truth is, a lot of us were angry.

[@brownbear1657]

A M oooh but maybe the staff where also having a bad day and stuff. You know

[@Schyena]

A M mine got cancelled for 16 hours :/

[@justinterry51]

Patience is something that's severely lacking? How can anyone say that when the poor woman and her family have been waiting TWELVE HOURS??

[@heyvern]

Be patient????? ITS BEEN 12 HOURS!!! This takes patience to another level! Patience isn’t even the word!

[@daltonmartin6241]

The Gate Agent’s face just says “I don’t get paid enough for this

[@marklloyd4087]

Time for a pay rise 🤭

[@James-cn8lo]

I mean I don't blame her. People who work in customer service aren't putting up with it anymore. It's either an attractive salary or managers will need to stand by their employees

[@saraha.3072]

“Patience is lacking” they waited *12* hours!

[@burhanuddinaziz]

Exactly!

[@Taystee]

With kids they were probably crying the whole time because they thought they were gonna miss the vacation

[@betterwithwinebetterwithwi2359]

BACKWARDS MENTALITY WORLD LACKS COMMON SENSE

[@foushoo]

Stop. I’m siding with mom here. She has her kids with her, probably been looking forward to this cruise (hello, mom of the year) and waited 12 hours? If I had to look at my child’s face who was so excited for the vacation only to be told to wait for 12 hours, I would very much react like this too. That woman wasn’t yelling for herself, she was voicing for her kid’s dream vacation

[@JBrander]

Before we go on judging her, remember: They waited there at the airport for 12 hours, it's half a day's worth of just sitting there. With your KIDS, with the high possibility of missing their paid cruise that they were looking forward to for a year.

[@pollentree]

Jake Branthe No excuse for that behaviour!!!

[@meneekachoii8972]

2B1 People around her waiting as much as her they probably felt the same way on the inside. If the employees told her theres no flight the first time then she wouldve been calm. The fact that she kept getting delayed for a missed vacation she worked so hard to pay for was their responsibility. Theyre supposed to keep the customers happy, and obviously this mother was not. No excuse for her behavior? No excuse for a “delayed flight”.

[@pollentree]

Meneeka Choii First world problems, nothing more. Try witnessing Syrian refugees risking their lives crossing the Mediterranean just to get away from the savagery of war! Just because the mob agrees with her doesn’t justify the behaviour. As a parent she should understand life happens. There is absolutely no excuse for this behaviour.

[@meneekachoii8972]

2B1 Dont expect people to be so passive over something like this. Fight what you paid for.

[@StarryCOceanna]

I get it have patience, but when you miss a cruise you have to meet it at the next stop, which is $$$ and You will not be repaid that $2,400 you’ve paid for the day that you missed. That’s a lot of money to be out and not getting answers for. She probably wanted them to just say “we don’t have any flights, but let’s rebook you on a different flight to the next stop of your cruise”

[@ruirodtube]

In my opinion she was right to complain loudly after waiting 12 hours. In fact I believe people deal with airline delays far too leniently. People should give a reasonable ultimatum of one hour after which they should demand to be dealt with according to their needs. Some will go to an hotel, some will be transferred, some will ask for their money back, etc. Don't accept any delays from the airlines. They sure don't accept any delays from you. The managers of these companies don't give a damn about their passengers until they have a "riot" at the gate, at which point they'll start reacting. Don't be a sheep. Don't be embarrassed to ask for the airlines to keep their end of the contract. You a paid good money and should be taken care of.

[@ruirodtube]

+DannyThePilotGaming Nothing in this video points to a storm. If the lady is going on a Disney cruise then a blizzard is excluded and I doubt an hurricane is the problem. No other type of storm disrupts flights by 12 hours. In any circumstance if there is such a severe storm people shouldn't be kept waiting in a terminal indefinitely. They should be dealt with according to their needs.

[@TheAndyharris]

It was weather delays you idiot .

[@TheAndyharris]

It was weather delays you idiot .

[@sxchighflyer]

She wasnt furious about the weather, she was more furious at the fact that the company kept on delaying the flight when the flight was probably cancelled long ago. Company managers probably tell the employees to never resort to refunds and paying out accomodations so they just kept on lying saying it will come soon. Thats why everyone revolted in the end lol

[@bellaz4309]

+Maximilian van Vliet Oh my goodnees, the first part made me laugh so hard, I swear.

[@jamesmilton3317]

Really???? Inside Edition focuses on the Mom meltdown and not on the 12 hours delay? And interview someone to discuss the state of mind of the mother? This is ridiculous..

[@travisboutilier8813]

That's not the point. she was being very disrespectful.

[@tie-see9308]

travis boutilier yes it is the point you idiot

[@DivinePearl]

travis boutilier Wouldn't you meltdown after saving money to go on a vacation that costs upwards to 2000 not including flight tickets to have it potentially missed because of a 12 hour delay in an airport? That's have a day. Surely they could have said it does not look like the weather is not improving anytime soon.

[@Starman_Apollo]

princess_png00 Good lord. You wouldn't be that upset parent if you payed over 2,000 dollars for a Disney Cruise so her children and herself can have a much needed vacation?

[@jackpez]

princess_png00 you would be furious if you waited a year, paid $2000+, and missed your cruise

[@Dnttrip304]

“Lack of patience”😂 I’m pretty sure 12 hours is patience enough

[@sarahwinner9165]

“Patience is something that’s severely lacking” !?!? She’s been waiting since 8

[@cobydamato700]

There people who wait longer then her and don't get upset so she is lacking Patience

[@MrYes-kw6kp]

@@cobydamato700 naaah, she has reasons to. Twelve hours is pretty long.

[@dekiaaa2046]

Coby Damato honey she was waiting in and airport for 12 hours with kids who im sure where under 12 so that must have been hell for her. 12 hours a long ass time

[@f.r.etling6226]

12 hours isn’t long at all for airport. I’ve had to spend the night once.

[@TarbuzzerPheen25]

Justin Y. Thats basically 12 hours dumbass

[@wynter2418]

*”You’re going to pay for my Disney Cruise!”* *Me: Shii can you pay for mine too?*

[@yoleeisbored]

I mean.. i understand. 12 hours is absurd.. in different articles she and her family saved money awhile for this. Im glad her kids still made it

[@mikan1998ful]

Depends did you wait for 12 hours only for it to be cancelled? Imagine spending months trying to afford a cruise for your kid then getting airport delays the flight for 12 hours cause they don't want to spend money for the inconveniences

[@Littty]

AwesoMESS r/wooosh

[@4eeyore266]

Wynter r/notfunnydidn’tlaugh

[@cutmullets]

If there's no Sprite just say there's no Sprite.

[@jestofreestone1]

Love it! Bravo!!

[@properjuicytv7458]

?

[@thomasv-p8839]

love it! that's awesome

[@DRTerabyte]

LOL!

[@tsubasa123ist]

Jordan Stowe no spite though

[@ethren3344]

You can see the nine year old going towards her big sister for comfort, and the thirteen year old reaching to calm her mother... those poor kids. Their mother's outburst was probably more stressful and upsetting than anything.

[@nicoletrudell2065]

Bingo

[@animemangafan1987]

She's a dick who couldn't control her anger or her ass will be arrested

[@yellow4648]

I understand I would be yelling too. But it's not the front desk person's fault.

[@Anne_Anna21]

Probably because she couldn’t find anyone else

[@yellow4648]

@@Anne_Anna21 true still doesn't give her a reason to scream at someone who has no control of what she was mad about.

[@Anne_Anna21]

K_e!th. 121 I’ve been in a situation like this with my mom and my triplet nieces who were 2yrs old. They kept telling us not to worry and we waited 6 hours! I was so mad because if they were honest we wouldn’t have had to take turns running back and forth with the babies to get them food and take them to the bathroom. This very nice man was helping us and yelled at the lady because he knew the stress we were under. I understand it wasn’t exactly that persons fault, but I’ve learn that the workers come and go without caring about the people. So obviously someone is gonna get yelled at

[@yellow4648]

Lily Rose that sounds bad

[@Catiting33]

id be yelling at anyone connected to my flight! whoever i see! it doesnt matter because its going to be escalated to the person in charge. i bet she already asked who is in charge, but they probably told her to wait.

[@pegicorn302]

Travelling is stressful. I understand why the mother was angry. She wasn't getting any information. But I'm also with the kids being mortified. If I was in the same position I'd be standing back as if we didn't know each other.

[@jnim1000]

pegicorn302 LOL

[@nicola7043]

pegicorn302 If I was in this situation, then I would shrink away because I HATE having attention.

[@crystalchandelier22]

I wouldn’t walk away I’d shout at that employee I could wait 4 hrs in an airport never mind 12

[@PermissionToExist]

Air travel has become barbaric.

[@jaimhaas5170]

Taken the fun out of flying and now with all the idiots on the road watching and texting with their phones they have destroyed the fun road trip too.

[@beastypie99]

Not really, this is just one case out of the thousands of flights daily. All of my flights for the past few years have gone smoothly

[@jaimhaas5170]

Don't worry beasty....your time is coming...you have just sealed your fate.

[@joncastillian8389]

All because radical islamists

[@justfrank5661]

I like your profile name!!

[@killuazoldyck4986]

The only thing she did wrong is that she's yelling at the wrong person. Other than that she's completely justified. -made to wait 12 hour delay + drive to airport/being there early -money can just go down the drain for cruise if they aren't able to fly -no definitive answer if there's a flight so she doesn't even know to book another one

[@OnceShy_TwiceBitten]

Not really, that person is the one who relayed any info and did the actual lying.

[@martinscarton4561]

Like in an airport scenario i cant really think of who you would go to yell at instead, the pilot? She is the lady literally telling people thinks to me she is probably the best bet to talk to

[@joefunk76]

I’m with “Karen” on this. Those scumbags cancelled her flight, and instead of owning up to their ineptitude, they scummily made everyone wait there for 12 hours by deceptively making them think a flight would commence soon. Glad to see most of the commenters here agreeing with “Karen.”

[@James-cn8lo]

You clearly have no idea how airline operations work. Those "scumbags" aren't the ones making decisions. They're being told by operations whether or not the flight will be delayed or canceled. They're the messengers, not the decision makers. Learn how things work before you go around insulting actual human beings, not employees

[@cloudy1227]

@@James-cn8lo nah they should still tell people, airlines and their employees need to be held accountable for their disinformation, they do it to keep people waiting for a non existent flight when they could easily check with another airline

[@Thoyee123]

@@cloudy1227 yeah the lady should've looked at her secret text messages which said flight canceled and not the aa screen saying flight delayed.

[@James-cn8lo]

@@cloudy1227 And clearly you don't know either

[@James-cn8lo]

@@Thoyee123 Boy you have a lot to learn

[@weallareearthling]

General working class people work their life off to get themselves and their children that much needed vacation.The employee is the only gateway to the airlines, and yes when you work in the front desk, sometimes you have to take the heat, and one has to understand that the frustration is not directed at employees, but the situation.Just because books tell us to be patient all the time does not mean reality goes away, people get frustrated when they have it enough.

[@thesaintmustwalkalone708]

Prakash Aryal the airlines cannot control the weather. It is common sense to arrive a day early when flying to a time sensitive vacation. The Airlines remained watching the weather hoping to simply have a delayed flight, but ultimately had to cancel. It is understandable to be frustrated, but her child begged her to stop. I think she wanted a normal mom even more than a Disney cruise. Screaming does not help. Even if the airlines could control the weather and were just trying to ruin her vacation maliciously, her lack of character only will forever be in her child's mind. What is really more important here: her suntan or learning to communicate effectively, which has the best shot at positive results.

[@RandomBJJGuy]

Lindy Johnson they can say"flight is cancelled" though. So people can go on their way. Not delayed by 1 hour. Then another. Then another. Then another

[@meganversteeg61]

there should be a max amount of hrs like 4-5 to wait and then automatically cancel the flight.

[@jackychung819]

patience? its 12 hours! 12 HOURS!

[@kevinalexander5707]

jackychung819 do you would wanna wait sitting down doing nothing for 12 hours ?

[@perrywilliams4593]

jackychung819 so true! If the meltdown happened in like the first 5 minuets well I could better hear a call for patients! But 12 hours is excessive!

[@mooomuuuo]

Kevin Alexander They probably gave vague answers (no exact time), so you bet they'll just gonna wait until they'll hear updates for the exact time. Probably didn't get accommodated too, just asked to wait for updates regarding their flight

[@JustKelso1993]

Funny how the other passengers were patient, huh?

[@windaseco5945]

She just screamed her frustrations, she did not burn down the whole airport. I call that patience 😌

[@AustinPage08]

that's why you don't use American Airlines

[@rmsolympic1]

Looks like they're taking another right hook - in less than a week

[@jsol2419]

it happens to all airlines.

[@haleycase4600]

+J Sol no it doesn't even i it does American Airlines is by far the worst

[@jsol2419]

+Haley Case good thing you have options.

[@ekop1778]

+Austin Page IN THE OLD DAYS BEFORE INTERNET KRAP OR TWEET YOU USE THE 800 NUMBER TO MAKE REVERVATIONS SIMPLE IF YOUR FLIGHTS CANCELLED FIND ANOTHER FLIGHT

[@kp1884]

I understand why she was angry. If my big vacation was interfered with I would be furious.

[@maria-lq9nj]

@sc128 thats 'if' and it obvious wasn't. So your statement has no value

[@Abenigfilms]

She’s understandably upset, but screaming at the wrong person.

[@alannahj728]

12 hours with no honest communication is a bit much

[@turnoffurxboxurbad]

It's not the gatekeepers fault

[@PikaSkix]

Still not their fault, what the hell. They're just working and following orders.

[@AncientFx]

Pika Skix could they at least like suggest better things instead of being a puppet following orders

[@PikaSkix]

AncientFx Do you want them to suggest something that probably won’t be true? Because they can say everything you want but at the end of the day they have 0 power.

[@christinathai4393]

Thatbondguy 27 It’s not their fault because it was bad weather, but American Airlines always has an excuse as to why there’s a delay and make their customers wait longer for their next flight that will take more than 12 hours to get there.

[@dr.winstonsmith]

12 hours is a long time. Gatekeeper should be more forthright and contrite.

[@alanlafferty7374]

Mortified? I’d be proud if that was my mom. Hold people accountable for their job. Bunch of cowards these days.

[@thicc5214]

2:02 what if you had been waiting 12 hours to go to Disney I would have lost my patience within the first hour

[@colinwhalen4852]

Been can do it IRK or the next 30 min lol

[@roseaceae]

Bencandoit My flight back to the US from Mexico was delayed 14 hours once. My heart is with this woman.

[@telometo4693]

Bencandoit disney aint goin anywhere, whether you wait 12hrs or 12 months..

[@amberissupermeanluvroblox9186]

Bencandoit Me too I would last 1 hour in there I would get real TRIGGERED and say WHERE'S THE FLIGHT and imma insult them....I'M A KID yes but come on some kids don't know patience like me!

[@lojosol]

the lady didnt miss a thing. her cruise was obviously booked for the next day because at the end of the video it was reported she made the ship on time

[@jungkookswife3786]

y’all say she needs more patience lol.......she missed her vacation and had a 12 hour delay WITH KIDS. you can only have patience for so long my gosh.

[@nonino1644]

Anne They DO have control over lying. They didn't want to give her a refund.

[@xLaChance77]

She probably hasn’t had a smoke or Xanax for 12 hours that’s why

[@Av8r_rome]

Richard Head actually when the ticket was purchased likely months or weeks before, the weather was unpredictable

[@ChrisG0107]

She didn't miss the vacation. Did you not watch ?

[@Fran-mh2ef]

jungkook's wife ABSOLUTELY RIGHT! 👏🏽I was waiting for someone in comments to say!

[@mariejoy8598]

There was no flight. She has the right to know there is "NO FLIGHT". She did book her flight the day before. There " WAS NO FLIGHT" AND THEY DIDN'T TELL THEM for, at least 12 hours. Poor customer service.

[@simpleharry3714]

🖕🏽😁👍🏽

[@robinfitzgerald777]

Yeah, but she didn't have the right to completely berate and degrade an employee who most likely had nothing to do with it. The lady behind the counter tells the customers what she's told. The yelling woman completely lost it, and embarrassed her kids while assaulting everyone in ear shot with foul language. Where the heck was security???

[@windshear33]

Airline probably trying everything to get a replacement aircraft or and another crew who would be out of hours.

[@noeleenhennessy996]

marie joy iA

[@gajeebant]

The video states their was bad weather at the time. Surely she can't be surprised that it's not safe to fly then?

[@gabxp3095]

“Patience is something that is severely lacking” I mean, if she was patient for 12 hours I mean….how much more patient can someone be.

[@honeybee5464]

The employees behind the desk have no control over the flights being delayed.

[@briannavasquez3906]

Bailey Smith yea but they shouldn't have kept saying oh it's on it's way it's on it's way and make them wait all those hours

[@TheMrwwekid13]

AA has had many of these happen where they don't want to cancel flights because they'd have to refund passengers. They come up with excuses all the time. I saw a video where a guy was vlogging and was delayed until 6 am when he had a like 7 pm flight. He even talked to another passenger who had 4 cancellations or delays in one day and missed his connecting flight because of it.

[@jsoe81657]

YouMeanNothingToAnyone SoJustQuit you can't blame the people behind the counter. They don't have control over the weather.

[@hamad-pz3rp]

Only god has control of the weather *AND CLIMATE CHANGE*

[@marshmallowcupcake2545]

Bailey smith the thing is they shouldn't hade told them it will be there they could have just said that the flight was called

[@videostartsat4464]

Always arrive the day before the cruise.

[@mikec4308]

she still made it tho

[@mzkward1027]

The flight was for the day before though

[@NickReyzin]

I live in Tampa so on our cruise we had actually just drove to Cape Canaveral and no plane required. What's hilarious is I'm going to an Alaskan Cruise out of Seattle and were arriving 2-3 days early so yeah

[@heythere8112]

Been on 8 cruises always arrive the day before

[@AJ287772]

John Nelson they tried

[@mercycarter8268]

I dont blame that lady tbh

[@vladimirputin8094]

Mercy Carter u crazy AF

[@fireblazerqt126]

Vladimir Putin dude what you do in the situation, for example waiting 12 hour!! That the whole flight it self!!

[@the_dropbear4392]

thien quang I had to wait over 24 hours for a flight. No point at shouting at the person at the desk, they can't contol the weather

[@JonathanYoung]

Yeah because it’s the lady at the desks fault??? She has no control over anything. Do you know how airlines work????

[@alinarodriguez3274]

Vladimir Putin u crazy cuz she was actually just telling them that if the flight is going or not. Wouldn't you be mad too.

[@ginafromcologne9281]

I can't believe the speaker takes the side of the airline. That's a mother who probably saved up for this cruise a long time, and they keep lying to her.

[@blookynose]

They make the mom look bad in this...but honestly, 12 hours of waiting? And "Patience is severely lacking??" Seriously? Why don't you wait 12 hours at an airport and see how you hold up!

[@JoeyT1]

Awwwww, the poor baby had to wait while there was bad weather. Awwwww

[@Orient1]

They could have waited while playing games you know, it's a idiot thing to just scream

[@superstealth385]

12 hours is just too much Moreover everything will be behind schedule True I can tolerate with 1 hour But 12 hours is just to much

[@cayley1022]

Well the trouble is that when they have a delay for that long connection flights can be missed and a lot more money has to be paid and that lady was mad because she was missing the cruise and it wasn’t going to be there the next day so she would miss it completely

[@ongraceave728]

donavan arulthas do you know how dangerous it is to fly in bad weather? Common sense people.

[@danieltrevino8855]

101% On the Moms side. I would do the same basically.

[@yasmine_laugh8028]

Daniel Trevino lol 😆 if I was the mom I probably will do the same Probably = Maybe

[@Meegoreng100]

Please don't. U can get mad but that poor gatekeeper is not at fault. Contact customer service directly or ask for their higher up. Tq:)

[@tammyle5528]

when u think u sound bold "patience is severely lacking", lets get u waiting 12 hours in the airport and delay that flight.

[@zulfikarpane1672]

And the the flight gets canceled

[@fachri17]

Not only that, she already planned the trip for whole year.

[@JonJon-ks8dw]

This lady was speaking the truth. I am willing to bet for the whole 12 hours they kept just pushing the time back by 30 to 45 minutes telling everyone they would be leaving soon. can you imagine 12 hours of them constantly feeding you false information well knowing the whole time of the flight wasn’t going to go?

[@rebeccabryant8915]

That’s no way to start a vacation. Stressed out of your mind. She may have made the boat, but may have taken a few days to relax because of the airline.

[@justinkoeberl5797]

Because of the airline??? It was delayed because of weather. Ghats not the airlines fault. Lol

[@lastname5936]

Justin Koeberl they kept on delaying it instead of canceling

[@georgannenelson105]

Airline can control weather or plane breaking down?

[@J_PIK]

I sympathize. She waited 12 hours when they could have told her at the start of that 12 hours to find another flight. She didn’t get charged with anything.

[@damianblue2648]

wow 12 hours, i dont blame her

[@mrhellotherehowareu1384]

Damian Blue yeah frustrating but the airlines can’t do much about bad weather. Also everyone else waited or going to wait a long time potentially for things more important than a Disney vacation

[@furiouslobster7912]

MrHellotherhowareu They could've told the passengers instead of lying them.

[@mrhellotherehowareu1384]

WalrusSucker25 they did

[@penelopeancarnseia718]

MrHellotherehowareu yeah...like 12 hours later lmao

[@WedrownyGrajek]

WalrusSucker25 Well, they couldn't have predicted wiem exactly the weather would have changed, could they.

[@kathym322]

how EMBARRASSING is it, for her kids to see that.. she looks terrified. sucks to have such a mother.

[@glorfindelchocolateflowery6392]

It does