Help Desk Ticket Crash Course

[@Cobuman]

Join this channel to get access to perks: kzbin.info/door/9xYJSVPaB3RRO9nqVaYUoQjoin My equipment: www.amazon.com/shop/cobuman Like on Facebook facebook.com/cobuman Tech and Science Articles: CosmicNovo.com goo.gl/W5rVa9 Discord: discord.gg/hSCkeR4

[@sanjaywilliam6200]

I just got into IT support and i have been watching your videos for quite some time now. I cannot thank you enough. Your the man ❤

[@Cobuman]

That is awesome! Congratulations!

[@ramyadam6280]

This is a great tutorial, I am a tier 1 help desk , and I really enjoyed

[@Cobuman]

Glad you enjoyed it!

[@akshayherono0875]

Do video on active directory

[@Cobuman]

@@akshayherono0875 Already did.

[@akshayherono0875]

@@Cobuman ok sir thank you

[@Cobuman]

@@akshayherono0875

[@Nineteen.96]

Thank you sir. So glad I found your KZbin. Your teaching is great and easy to follow along as well as your explanation why this works and this doesn’t. Keep up the great work💯

[@Cobuman]

Will do. Thanks!

[@samydza]

Thank you for your efforts, new follower❤️❤️

[@Cobuman]

My pleasure. Welcome to my channel.

[@Vala-mr5qc]

Thank you sir for your explanation, I always hear of desk help but I didn't know what is it. Your video gave me an idea of this work and how does it works. It is really an important job and worth learning.

[@Cobuman]

My pleasure.

[@Badcitizenlgn]

Thank you sir, have a great year !

[@Cobuman]

My pleasure and you as well.

[@kaven47]

You the best!! So much to learn!!

[@Cobuman]

[@venomanonymous916]

I like your videos I want to get into tech field Into something with coding and/or networking I kno nothing except how to operate a computer at its most basic I’ve been wanting to start off in IT tech support How can I gain this knowledge to get a job to start learning

[@Cobuman]

Thanks John, I'd say follow along the videos to familiarize yourself with how to fix common computer issues like in this video. In my opinion this is your first step towards learning coding or networking. Once you learn the basics... then start learning harder stuff.

[@mummoorthy6511]

Thanks for video support.. learning practical training...extra

[@hameedcole]

Will a computer still update in sleep mode rather that just leaving it on? Great content!

[@Cobuman]

No, the computer needs to be awake to update. Good question.

[@hameedcole]

@@Cobuman Thank you

[@av1dgamer]

First time viewer and I'm enjoying this format for learning very much. Do you have a suggestion for a crash course in IT support? I'm looking to expand my knowledge as fast as possible.

[@Cobuman]

Sure thing. I'm glad you like it. This is a good playlist for Help Desk: kzbin.info/aero/PL4jgQJG6eMDMWkMzpKTVmKacLHC9m7v_r

[@av1dgamer]

Thank you!

[@4rtys]

Thanks for your videos!

[@arranfox472]

Great video, thank you.

[@Cobuman]

Thanks. Glad you liked it!

[@poppyw7592]

Morning and present!

[@Cobuman]

Morning!

[@allanocenar3253]

Thanks its a big help for me

[@Cobuman]

My pleasure.

[@basketcase-po6iw]

Thank you

[@Cobuman]

My pleasure.

[@artwithpassion5456]

Thank you.

[@Cobuman]

Pleasure as always. 😁

[@ChriisSky]

Awesome!!

[@Cobuman]

Thank you! Cheers!

[@warrencardwell6706]

Good fresher for me, thanks.

[@moeyjoe]

Hi Cobuman, thanks for the informative vid, which template on Jira are you using?

[@Cobuman]

Just a service desk template.

[@suryaprakashsakthivel8277]

U r great explain sir 👍

[@Cobuman]

I'm glad. Thanks.

[@safreenkhan9278]

great video and explanation friend!!!!

[@Cobuman]

Thanks a lot!

[@Numb2Fear]

Hey cobu do we really get access to all this stuff at level 1 or will it only be a portion of this stuff

[@Cobuman]

Depends on the company you work for.

[@batchynator]

Is there any way a malicious person could contact helpdesk to get a password reset in order to gain access?

[@Cobuman]

Oh yes. It happens sometimes.

[@batchynator]

@@Cobuman i am starting a helpdesk job soon, what are the signs of malicous users and how do you avoid it? I doubt it will happen but maybe it could be a good video idea if you havent done it already.

[@farihasultana7965]

what would be the basic setup for any organization to buildup home office environment for their employees? from the point of view of IT team of that company.

[@Cobuman]

Great question. I would start from the bottom of the infrastructure. Below are the steps. 1. Electric power. Check to see if office can handle all equipment needs. From total power output capability to wall how many wall outlets... 2. Network/IP provider. Wired or Wireless? How many users can the network handle? 3. OS and software licensing cost analysis and support personnel. 4. Purchase PCs, Servers, Printers and etc based of previous steps results. This is just a rough plan and a place to start from. The point of it is to make sure that office can support any equipment used. i.e. if not enough electric wall outlets then you can't move to the next step unless that issue is resolved...

[@farihasultana7965]

@@Cobuman Thank you cobu !! i was more looking for an answer regarding the technology needed and what would be like settings of VPN, DNS, Active Dir, network security etc. May be you make a detailed video. God bless you stay safe

[@Cobuman]

@@farihasultana7965 Great idea. I will add it to my to do lost. Thanks!

[@theeastsidewindow53]

Can't see my sent mails via outlook on outlook account. I can see the inbox though. But nothing except inbox. Outbox, or sent mails, or drafts everything is empty. What to do

[@Futureone]

Do you have any videos going over some of the help desk software? Your discord link is invalid.

[@Cobuman]

Yes, here is the first video in series: kzbin.info/www/bejne/q5u7oYeOoc-ffK8 Discord: discord.gg/JuJ73YKnju

[@Futureone]

@@Cobuman I did find your Discord and thanx.

[@Cobuman]

@@Futureone

[@0MIDO1280]

Hi cobu, could you make a full video about help desk tier 2, please. Thanks in advance

[@Cobuman]

Sure, I will put it on my to do list. Some of this stuff is for Tier 2... it just depends at which point Tier 1 transfers tickets to Tier 2 and that could be related to training, tools available and company policy.

[@0MIDO1280]

@@Cobuman First of all I would like to thank you for your efforts and for your rapid reply. I can understand that some of this stuff can be for tier 2, but I need to see bigger issues especially with network, servers, and more complicated troubleshooting. I really appreciate everything you are doing for us Regards Mo

[@Cobuman]

@@0MIDO1280 Sure thing. The biggest problem is recreating more complex issue like you've mentioned. Those issue come up during my day job but because of security reasons I can't share nor record any of it. 😁

[@0MIDO1280]

@@Cobuman Thanks a lot, my problem is when the first solution does not work. For example, Print Spooler sometimes will refuse to start even if you try to start the service.

[@TheRakkebe]

Dear Ervin, I just wanted to share some advise from my helpdesk expertise regarding large tickets logged. I just filter them on the users's ticket, and if the same user requests every week a ticket or help, I'll report that to his manager for abuse so he can be sacked! That will reduce the tickets!😃

[@Cobuman]

That's an interesting idea. It could also mean that user needs to be trained on how to use the computer.

[@Robertsmith-un5cu]

@@Cobuman LOL Rak wants them shitcanned!!!

[@mynamesjack1]

Incredibly delusional to believe that reporting someone for regular sending of tickets would get them fired. Also not very nice to even have the intention, despite how futile it is.

[@umerlatif3020]

😂​@@mynamesjack1

[@mohammed-ei1tw]

Hi, Can you tell what exactly call log in help Desk support. Who will do this task? what are the requirement to call log. what is the tool is used to call log?

[@12012channel]

Hi, Cobuman. Not trying to argue just wanted to know why you would think that saying "Please ensure" would be seen as someone thinking they are higher up on the totem pole or why you would think that saying "Please leave computer on" would be seen as less rude and someone not looking down on someone, when compared to saying "Please ensure"?

[@rb2727]

All about SERVICE TO THE CUSTOMER! Think of it as, the customer needs to come back and you are a shopkeeper and are trying to get lots of money from the customer. SO THE CUSTOMER SERVICE IS KEY! Let them feel they are being supported by a professional!

[@pinatek100]

Hello, I have a question concerning the helpdesk level 1 as a new graduate, is there a database with all the technical problems to help the new graduates with little experience! Thank you for your time and answers!

[@Cobuman]

Hello. Great question. I'm trying to create a database of common issues on my 2nd channel. kzbin.info However, when you start working helpdesk; they should have a database of some sort, for common issues specific to that company.

[@disgruntledvet28]

Can you give a quick crash course on VPN?

[@Cobuman]

Sure. Here is my video: kzbin.info/www/bejne/mYC5o5-qib6Nh9k

[@aartipandey3083]

There printers and devices for windows 8.1 pro is different and i cannot perform printer issue on it. Any suggestion?

[@ragegamer7900]

Ill need your help again cobu... My pc doesn't work. It takes about 5 mins to get to motherboard logo and then it stays frozen there for some mins. After that it takes about 3 mins to say to me that it can't find the operating system

[@Cobuman]

I'm thinking maybe the the storage drive is bad or OS got corrupted. I would take out all the storage drives and only install the OS drive to see if that works. If still not working... reinstall OS on to another drive (not current OS drive); afterwards, you should be able to see if other drivers are working fine and possibly recover data from original OS install.

[@ragegamer7900]

@@Cobuman i found the problem... The file that starts windows is on another drive and the pc tried to find it o ln the wrong place

[@Cobuman]

@@ragegamer7900 oh okay, so you changed boot order. 👍 that's called master boot record. 😁

[@ragegamer7900]

@@Cobuman i actually got too scared🤣

[@talentrepair988]

Hi can you tell me how to go to client server....example if my customer says they need a new user account or password chang of email ,how to logon to client server and do this....which apps to use for practice...am new in this and at my work they use autotask . So please help

[@Cobuman]

Here is my video on that: kzbin.info/www/bejne/n4i7p5eYodCtY6M

[@talentrepair988]

Great.... i know how to use active directory....my concern is about when you create the ticket and you accept it....how do you solve the issue...like you accept the ticket and then do solve the issue if u need to login to server how you do that . ??? Which app you use , like my work place they use RMM...I NEED TO KNOW MORE ABOUT RMM.....Im just going for training and watching ur videos alot so taught il ask you and i understand more from ur videos....so plz help

[@Xxcept1onXD]

what is the full form of ISD?

[@dysonpenaranda1871]

can i join your discord group sir? would love to learn more about IT

[@Cobuman]

Sure thing. Discord: discord.gg/JuJ73YKnju

[@aartipandey3083]

I had a question? Problem 1- how can you do the changes in the domain of the user if the password isn't working?

[@Cobuman]

You have separate login from the user.

[@Karim.Toro1]

Nice one 👌🏽

[@Cobuman]

Thank you sir.

[@Karim.Toro1]

You’re welcome, and thank you for good videos as I’m IT Helpdesk I really enjoy it and I’m looking forward to see other videos.

[@Cobuman]

@@Karim.Toro1 My pleasure. I'm glad you enjoy them.

[@jamieli3086]

Good video.

[@aartipandey3083]

How to download or open active directory users and computers in windows 8.1 pro?

[@Cobuman]

Active Directory is on Windows Server.

[@aartipandey3083]

@@Cobuman Great videos! Can i also join your forum or chatbox?

[@Cobuman]

@@aartipandey3083 Sure. Discord: discord.gg/hSCkeR4

[@CT07_94]

This is a thing which university don’t teach you

[@islamhaqchannel6216]

great no dislike! awesome. :)

[@Cobuman]

cool.

[@aramaa4697]

thanks for the video mate, but too much around the bush.

[@mummoorthy6511]

I want language in explained Tamil plz...

[@Cobuman]

I don't know how I could help you with that. I don't speak Tamil.

[@Asdfg6766-y9p]

12:50

[@khoinguyennguyentran4395]

present

[@Cobuman]

I appreciate you.

[@lyndonarreza8398]

0p