How a “Possessed” Uber Driver went on a Six Hour Killing Spree

A man who claimed to be possessed by the devil through the Uber App killed six people and injured several others. With no historic mental health issues, his actions were a shock to everyone who knew him. So, what happened? Bodycam footage included.
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Chapters:
00:00 Intro
01:13 Kalamazoo
02:40 Disturbances...
05:00 Jason Dalton
11:29 Event 1 - Manic Driver
14:53 Event 2 - Meadows Shooting
18:03 Event 3 - Dealership Ambush
21:17 Event 4 - Crackerbarrel Ambush
23:59 Capture and Arrest (Bodycam footage)
25:39 Evidence, Psychology, Trial
35:25 Assessment, sidenotes
38:58 Remembering Richard, Tyler, Mary, Mary, Dorothy and Barbara
41:40 Healing...
42:44 Outro
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[@dantedante1111]

That 911 dispatcher sounded rude and lazy. i hope she got fired.

[@rob_on_the_rocks]

Me too, rude cow

[@SatanenPerkele]

Yep, she sounds arrogant, annoyed, uninterested and unempathic. Probably a borderline woman. They always sound and act like that. 🤮

[@sum1majik598]

The WORST thing is, this rude dispatch bitch probably acts like this all day at work demeaning thousands and thousands of people who need help but I bet the moment she herself is in an emergency situation or any kind of situation that requires calling 911, I bet she is equally rude to the dispatcher and the emergency services and forgets all her training and demands help immediately I know there is such thing as "being cruel to be kind" in emergency situations and so on but there are plenty of people like her who get immense satisfaction from being a disgraceful human being and it makes me sick

[@brenale_heartsJesus]

Yeah very short and rude considering the situation

[@damarisobonyo677]

​@@rob_on_the_rocks😂😂

[@Daniel-ot8zx]

Those are genuinely some of the worst 911 operators I’ve ever heard. While Jason certainly had mental health issues, he knew damn well what he was doing. I’m glad that he got life in prison.

[@shaunflinn1002]

They are so awful to listen to!! They sound so inconvenienced to be doing their job.

[@mikaylaburton3695]

Exactly what I was thinking. Very dismissive and not fully paying attention

[@cdes1776]

Handed all the information from numerous callers to pursue the vehicle and nothing was done by multiple operators. Also, operators seem to be hard of hearing. He was a weirdo, and fully responsible.

[@GMax17]

I'm glad he didn't fight it, he admitted he was guilty

[@lisasaims3007]

Agreed! Those operators sound rude & inpatient, they should be monitored on a regular basis. Horrible

[@erinroutledge8069]

The first dispatcher was basically asking, "So, like what do you want us to do about it?" Absolutely disgusting and aided in Jason's crimes.

[@juicyjules7409]

Bad 911 operator not here Colorado but popo do nothing

[@valerie2827]

@juicyjules7409 What?

[@riggs20]

Sooo many horrible 911 operators on some of these calls. She sounded like she was really bothered. 😡

[@Addison-RN]

The lack of empathy and blatant disregard displayed by some medical practitioners and emergency dispatchers during critical life-or-death situations is a deeply troubling aspect of my nursing profession. It is distressing to witness a scarcity of compassion and an unjustifiable inclination towards negligence, especially when simple actions could potentially prevent multiple fatalities.

[@williamproffitt4920]

I agree she needs to be arrested left for a few weeks then put on probation and fired

[@kouizumi9484]

The way the operator ACTUALLY said "you're going to have to do that, not us." Like??? THAT'S QUITE LITERALLY YOUR JOB.

[@dogtrainer4645]

She was awful, but I think she meant he needed to file a complaint with Uber. She said that after Matt said the guy shouldn't be driving for Uber. That kind of makes sense.

[@jameshunk7211]

The customer needs to file an official complaint to uber

[@LeSwexy]

*your not "you’re"

[@kouizumi9484]

@@LeSwexy 🙄 cuz people don't have typos. Puh-lease, it's 2024, Grammar Police.

[@jeleopard]

The police can't (and won't try to) file a complaint with Uber/Lyft. That's the customer's job.

[@VioletJoy]

If I had a dollar for every horrible 911 dispatcher I've heard, I'd be wealthy. The caller was polite, calm, and clear. The dispatcher was terrible!!

[@satob7690]

Right, she was rude and very nonchalant

[@AshleighLauren92]

I ran to the comments to mention this too and saw your comment! Honestly so rude 😤

[@MAITREESEE023]

@@AshleighLauren92😂 im guilty also 😂

[@elin_]

The dude who answered my 112 call in a crisis was also pretty arrogant.

[@URFUTUREUK]

Yeah they are twats.

[@shaldana]

I did dispatch for over a decade. Our calls are reviewed by supervisors. Anyone doing a call like that would have been fired, not even retrained or coached - just fired. If you hate your job, quit.

[@GAshoneybear]

Given your expertise, how would you review the 911 operators at 16:03 and 19:44 ?

[@josiechaney9010]

Thank you OP!

[@primesspct2]

That is exactly what I think. They just get burnt out, and keep working anyway. They should be reviewed periodically . Thank you for your service to your fellow human beings. It must be stressful.

[@emexdizzy]

@@GAshoneybear I am also curious to know the answer as to @shaldana's opinion on grading the other calls. I know the dispatchers job is to gather information, and if you can't do that, you're shirking responsibility, but strategy for how to best do that is a lot more nuanced and I'd be interested to know a former dispatcher's thoughts on how effective the other two operators were at fulfilling that role.

[@emexdizzy]

@@primesspct2 I've known my local emergency response workers, and yeah, like... hearing from them humanized how hard it is to do such a job with flawless poise at all times. Firefighters, EMTs and medics all work seeing some of the worst shit a human can witness and their mental health suffers accordingly. I've got problems with policing as a system, but cops also have a high rate of mental health issues. It's not good. Especially because medical benefits are so often tied to your job, it creates a perverse incentive to remain at a post you're unfit for. Ambulance drivers specifically I know are hit really hard this way because something like 4 out of 5 of their calls are just rushing somebody's grandpa to the ER as he dies while you try futily to resuscitate him. Humans weren't made to be psychopomps, and we do not pay EMS folks well enough for that macabre task. They cope with having a fucked up sense of humor, like teaching CPR chest compressions to the beat of "Another One Bites the Dust". Can't blame 'em.

[@zacsinden4514]

What really blows my mind is that people knew an Uber driver was on a murder spree and still thought to themselves. F it I'm calling an Uber.

[@bigsaxoholic99]

Lol. Didn't think of that. Hey.....They've got plans. Need to get there. lol

[@okayno4045]

A lot of people can't fathom that something tragic could happen to them. They feel emotionally removed from the situation, as if the other victims are just characters in a movie.

[@LizFromDecencyUnited]

That first call to 911.....damn!! I have friends that are 911 operators, and they would NEVER blow off a call like that first dude made! The reckless driving, to a degree of being so bad that the passenger jumped out of the car at the first chance he had, ANY 911 operator would have immediately got the location, the details of the vehicle, the driver, license plate number and anything else that could help police find the car, and find it quickly. I was just stunned listening to that first call..... I hope they fired the bint!

[@nocturneprividyenie2391]

I don't think I've *EVER* heard an operator be such a total tool... *Edit:* Checked out the other infamous calls involving operators... I knew some of them could get outlandish, but this is just deplorable.

[@GretchenTheGreat]

If you wanna know how it feels to have your blood boil to the point of near death checkout the 911 call from the newspaper delivery lady who got swept into a creek by a flood & called 911 for help. Instead of help they scolded her. One of the most memorable lines were ‘this will teach you not to drive during flash floods’ the dispatcher spent critical time chastising her. She drowned. She was freaking out as the water was coming up to chest & neck level. It was clear she would soon drown & the dispatcher allowed it. The fear from that woman & the sociopathy of the dispatcher is still hard to believe.

[@kydiasan21]

@@GretchenTheGreat Oh my god, I remember hearing that call. It was so horribly tragic knowing that poor lady's very real fear of death was being disregarded and that her last conversation was so caustic and uncaring. Honestly made me so upset.

[@KackieJennedy]

Check out the Josh Powell case if you wanna experience the ultimate dispatch incompetence. The part where the social worker who dropped the kids off at Josh Powell's house calls 911 bc she literally sees how the dude sets fire on the house to blow up himself along with his two young sons - that conversation is blood boiling. Thanks to the douche dispatcher, two children died. In my book, that dispatch guy holds the record in incompetence. Thankfully he got fired. Too little too late though

[@Andreamom001]

You haven’t listened to the Josh Powell case call, I’m guessing. Or the Teri Nicolai case call. She was beaten and barely conscious calling for help and the 911 lady treated her like crap and didn’t send help. She ended up losing her baby and nearly dying before she was finally found and rescued after being reported missing.

[@princesabonita79]

you must be new to true crime videos/podcasts.

[@schectermeister]

Hopefully that first dispatcher is no longer employed as a dispatcher. Their demeanor was borderline criminal.

[@cantu7214]

she deserves prison time. she is responsible for all those other deaths.

[@neoasura]

SHe's public, highly doubtful she'll ever get fired

[@tshaffer9681]

She should have just said - 911 wad do you want.

[@joyanna9433]

hopefully americans will understand this guy was able to get a gun, and you ALL allowed this to happen because of your sick obsession with guns.

[@jimmyelkordy3752]

@@joyanna9433how dare people have a second amendment!

[@cherryhuxley7015]

As a 999 dispatcher in the UK, the dispatches attitude is shocking. Yes, we are held to numbers, stats and management attitude, but with an active event like this they would understand you being on the phone a bit longer. I can imagine it was stressful for them, but sometimes a little empathy is all people need and sometimes information will fall out of people when they are having their hand held through questioning.

[@TheSadistNat1on]

It doesn't matter that ur in UK tho cuz most the comments about this are from Americans. I immediately came to the comments about her and see I'm jus like everyone else in the states, she was the worst

[@crispharris7635]

I really appreciate the victim highlight at the end. It's very important to uplift their stories and remember they were real people with real lives, and not solely defined by their murder.

[@otysb209]

Thanks for mentioning the terrible job done by operators & dispatch. The lady in the beginning interrupting the caller to condescendingly ask for the location again, and the lady who was talking to the Uber rider had me so upset, sometimes I feel crazy when people don’t comment on it. I pray daily to never receive such dismissive employees if I was ever in a situation to call 911.

[@Fluffy-Fluffy]

I was thinking the same. As soon as she felt it was not an emergency she sounded to be annoyed and her tone sounded like "why are you bugging me this crap".

[@JM-ot8ux]

It's part of the long-term stupidification of America. We don't care about education, we don't want to pay for it, but then we're all "wha' happen?" when semi-literate, woefully undereducated kids are "graduated" with "diplomas," but are completely unable to comprehend and retain the written word. So we have recalls and plane crashes and stuff like airplane doors blowing out. People making stupid mistakes because they literally don't know any better and can't retain their training. Or they take shortcuts because "who the F cares, good enough." You don't learn to be an engineer or doctor or lawyer by watching videos.

[@sarahbright5231]

I rang 999 in for an ambulance in the UK for my neighbour who was crawling along the floor vomiting and writhing in pain. The person as awful and ambulance took 3 hours our system is truly screwed these days. She could have died

[@comefondue]

Right? The caller in the beginning said the address VERY clearly the first time. It was as if dispatch was wanting to get the general idea before bothering to record the address. Wtf? I would have been too freaked out to even make that call. And the Uber rider one? Sooooo dissmissive and acting like the caller is not actually reporting a serious issue. As if he were a nuisance call. What the heck??? Again the caller was so clear. I hope that last one lost her job immediately.

[@channyreg6621]

Seriously! And they wonder why bystander syndrome is such a big problem. The man who called who was the passenger just sounded so genuinely concerned about other people getting hurt, and the dispatcher being so rude and dismissive is really awful. She didn't even ask if he was okay. Honestly if someone had an experience like that I wouldn't be surprised if they wouldn't want to call about something in the future, it's sad. I would already have anxiety about calling, he should feel proud he took action and tried to help others, not made to feel stupid.

[@thickMilkk]

11:30 “yeah there is this maniac uber driver driving recklessly, putting other people in danger” Dispatch: “okay and?” I had to pause the video and stop working to come and read the comments. My mouth dropped hearing that dispatcher.

[@LdottJ.5]

She was so dismissive, like go tell uber about what happened to you and not 911. That operator wanted to end the call so fast, so she can clock out of work. hahahah

[@pixiehopper8]

Same! I’m down in the comments now after pausing at that exact part. Lol

[@aichohvee]

​@@LdottJ.5 Are you saying they shouldn't have called 911?

[@NotReichtumer]

@@aichohvee nah stop, they’re talking about the dismissive operator. I know it’s hard but be passive with comments no one actually wants to argue lol

[@aichohvee]

@@NotReichtumer Ehm okay, who's arguing? I was genuinely asking bc I didn't understand the comment lol but go off I guess.

[@tylerskiss]

Ok, the horror of the killings aside, the premise of a guy driven crazy by an app that continually demands he works just because the guy doesn’t know how to log off has great comedy potential.

[@chevettechevette]

😂

[@Merudiana-the-local-demoness]

The new storyline of Postal 5: Carmageddon.

[@owenchuarbx]

Jason’s character gives me a suspicion that he maybe either bipolar, borderline or schizophrenic. This is perhaps one of the most complex mental health crime cases I had ever seen.

[@fixthat3269]

Well it isn't linear, it can be a combination of these things or something else entirely triggering psychotic breaks or delusions. I imagine with all of the sports at a young age he did experience enough head trauma to worsen an existing problem. Definitely complex.

[@antisocialal4799]

Borderline? As a person with BPD, this does not scream BPD. This is more like psychosis or bipolar.

[@danika.a.d]

@@antisocialal4799 yes as someone with bipolar this seems like an really bad manic episode along side another mental illnes, not BPD

[@emmawoods7310]

As someone who does have Borderline Personality Disorder someone wouldn’t act like that just because of BPD, it’s an emotional regulation disorder characterized by severe emotional deregulation in the sense that sadness and emptiness take over us and is caused by childhood trauma not a psychotic disorder like Bipolar Disorder which can make you experience psychosis due to a chemical imbalance in your genetic makeup! While people with Borderline Personality Disorder can experience delusions it is never going to be as detached from reality as a Bipolar Psychotic Episode

[@manichounds]

The guy was completely crazy.

[@Jeffmorgan83]

The second worst criminal in this video is the 911 operator who took Matt Melon's call.

[@maggyhamada2560]

She's the first criminal....she enabled the 6 killings

[@centretotheleft]

Yer they were a bit…. Fruity

[@BenDover-qs7vs]

@@centretotheleft that was bad

[@rickwilliams967]

If you have been around K-Zoo, it wouldn't be a surprise.

[@Cassie00111]

third criminal is the wife, who listened to killer say "I'll be on the news at 11" and did nothing.

[@DJH316007]

Caller: I have the license plate of the car. 911 Operator: Just give me what you think is the make, model, and color of the car. There is no way we could waste time going after the wrong person with such general information. Caller: I'm concerned about others. 911 Operator: Well that in your problem so deal with it yourself.

[@fatbottombiker3038]

Yep that pissed me off. If you cannot deal with such a high stress job please find something else to do!!

[@Dark3nedDragon]

I gave an operator the plates for a car that was drifting between lanes and seemed under the influence on my morning commute. They ran them, and then said "Wow, they're actually real." I was like mofo, you think I'm calling you up on my cell phone and describing a vehicle make, model, color, and plates, and am making it up? Lol.

[@Imperfectrun]

The bit that annoyed me was when she asked him if he wanted to talk to a cop or just want the cops to look out. That's such a plain attempt to push him out of the way ASAP. I know cause I do that all the time with annoying customers.

[@JasmineAnahera]

“Just give me what YOU think is the make, model, colour of the car” …… so they don’t waste time going after the wrong person with “such GENERAL information” …… Did I get a concussion somewhere or does a plate not tell them all that as well as narrowing it down to ONE car, not a bunch of cars?

[@DJH316007]

@@JasmineAnahera If you listened she never took the plate or Uber ID that would have IDed him.

[@thetenthltr]

Interesting that he was coherent during questioning. You'd think a psychotic break + lack of sleep would have compromised his ability to talk to give officers an account.

[@hannevanbakker9021]

No, it doesn't necessarily have to alter your ability to speak coherently.

[@antisocialal4799]

Thats not how mental illness works. You can be coherent. You are completely truthful when you are out of touch with reality.

[@MissAlissaxX]

I had to call the cops for a driver swerving and driving the wrong way, I got the same reaction. The dispatcher was just arguing with me about where we were and he said they’ll get to it eventually. I thought I just got unlucky, but apparently it happens relatively often. Gross

[@Ocyla]

Oh yeah all the time. I was walking my dog one time and this man stopped his car suddenly on the road next to me, jumped out and yelled 'hey beautiful!'. I acted like massive bravado and he seemed to be put off, got back in the car and drove off. BUT then he got to the end of the road, did a U turn, and did the same thing to another woman, so I called the police. I found out later they didn't' even take down the report I made.

[@taten-jinmu718]

Called on a drunk driver once. Got a call back from a cop who expected me to be chasing the guy 100+ down the highway. Like dude. That's your job, I got my woman and dog In the car I'm not jeopardizing them and myself. Dude got so mad at me and slammed his phone I could hear it and then cut off 😂

[@scotiancoast4498]

A lot of those 911 operators make me want to scream! They're rude, unempathtic and just all around miserable people.

[@doctorjimrustlesmd]

911 in Florida put me on hold before I could even say what the emergency was. Yeah building fire next door. No biggie.

[@PresumablyTunes]

you're doing miserable people a disservice associating them with w/e tf this was

[@Dawna-gp1zk]

agree!

[@primesspct2]

@@doctorjimrustlesmd unbelievable!

[@whaecK]

Total disgrace for anyone who does this job with passion, sadly it seems this happens way to often

[@AnyoneCanSee]

That operator should be charged. They weren't just bad, they were criminally negligent.

[@lindairvine7679]

Yes I thought the same

[@m.s682]

💯💯💯💯 need to be charged what terrible ppl

[@mika-yy7gk]

wow we got a law student here!

[@SuPeRfRoG99G]

bro really gonna blame the operator for thinking that someone was calling 911 because they had a bad uber experience.

[@emexdizzy]

@@SuPeRfRoG99G I disagree with characterizing this as a "bad uber experience" as the caller described that the driver was acting so erratic that he bailed from the car out of fear. Obviously, nobody could have predicted that would turn into an active shooter situation, but it's reasonable to have assumed someone could have become the victim of a hit and run, so she should have taken the information down in case it was needed, which is was, just for a different reason than the predictable one.

[@daxota_6750]

I hope these operators can't sleep after messing up this bad. So heartless. Thank you for covering the victims

[@Lady8D]

I love the way you wrap this video up, going over each victim & their outcome, etc. Too often the victim's names get lost in details & forgotten by the end

[@Infinitenull]

That first operator pissed me off. Matt called, had EVERYTHING that she would need to have this dealt with and was completely dismissive. With the color, car make and license plate the police could have found Jason before any of this even started. He even had time to go home FFS. That is both tragic and completely negligent. At the very least, she could have directed him to the police instead of giving him options to pick from for "just reporting". That just leaves her to wipe her hands of it

[@AndrewBarsky]

Should have been criminally prosecuted.

[@avalonheather1071]

I'm so shocked over the reaction of the first 911 operator, she sounded irritated with the caller...so rude. I hope she lost her job.

[@Neveko]

I once called local non-emergency line for an erratic driver with less details and less terrifying behavior and they took me more seriously. Not sure what was with this dispatcher. She sounded like some irritated employee being complained at by a customer for having pickles on their sandwich or something.

[@hanniemarie]

That dispatch call had my jaw to the floor.....omg

[@nansealove9000]

I really appreciate your compassionate telling about each victim and their loved ones while showing pictures of them. It was heartbreaking to realize what a great loss they were to those who loved them. But they deserve the acknowledgment. With all the tragic deaths from violence you brought out the human in what is far too often just a statistic. 🙏🏻

[@MountainCry]

Props to all those citizens who called 911, calmly and rationally explained what had happened even though they had just seen/experienced something traumatic. None of those people had to do anything, but they tried to help and in some cases got a dispatcher who seemed to be annoyed by having to do their jobs.

[@dianawatton7570]

My own experience with a Detroit 911 dispatcher was memorable and will always be. The young lady who answered my call on the day my mother was dying from a pulmonary embolism (blood clot in the lungs) asked my address, and my Mothers name. Within three minutes the ambulance and EMTs were at the door. Three minutes in the city of Detroit. That’s got to be an amazing record and a wonderful response from a 911 dispatcher. Not only that, the Young black EMT gentleman let me Ride in the ambulance with my mother and held my hand all the way to the hospital, he knew she was dying. Thank you Detroit dispatchers and EMTs You are the best!❤

[@cdes1776]

Although under tragic circumstances, I'm glad you had top-notch support. Three minutes is exceptional.

[@ryanchaney94]

What does it matter that the EMT was black Diana ? What the heck is that irrelevant info for?

[@cdes1776]

@@ryanchaney94 She didn't say anything derogatory. Describing someone as black is what they are; it's a descripter.

[@moomoo991]

​@@cdes1776 I think he means why even mention it at all, as in why is it relevant?

[@Flamsterette]

@@ryanchaney94 Why are you easily offended, Ryan? Calling people black is not racist. She meant it as a descriptor. Wisdom has chased you, but you have always been faster.

[@lesflynn4455]

Adrian you did some good stuff to help out Disturban guy. I just want to thank and applaud you for that. He was getting well shafted by the automation of KZbin's background "policing" which is well flawed. The guy had some very worrying days where he thought his future was well fooked. It sounds as though you did some very good work.

[@thisplaceiswack2417]

I keep seeing people talk about this but I can't find out anything about it. Did something happen to disturban?

[@lesflynn4455]

@@thisplaceiswack2417 His channel was completely demonetized whilst he was taking a break on holiday overseas, with very little information regarding why. I could be wrong but think it had something to do with copyright?? I don't know much about copyright, and he doesn't use much video, music or other media as far as I recall. I believe the ban was AI related. He thought the channel was fooked, but eventually, somehow, it was sorted out. I believe Adrian from Coffeehouse Crime helped, among several others. It was during that time that he did a face reveal, not that he wanted to, but it all worked out for the good. It was touch and go there for a bit. I'm not relying on facts, just my soiled memory. Please excuse any glaring errors.

[@lizthedragon]

Off topic but thanks for supporting Disturban. I have enjoyed his channel for some time and was sorry to hear of his troubles. I am pleased that things seem to have worked out and I hope all goes well.

[@thisplaceiswack2417]

I keep seeing people talk about this but I can't find out anything about it. Did something happen to disturban?

[@lizthedragon]

@@thisplaceiswack2417 He had some trouble with KZbin. They were demonetizing and pulling his videos. That's why he started showing his face a t the beginning of each video, to prove he is a person. There are some vids on the Disturban channel if you want to know more.

[@Jewlii123]

Wow! Imagine if the 911 dispatcher had taken the 1st call by Matt, seriously. I'm sick to my stomach knowing that if she had just gotten his information, so much of this could've been prevented.

[@m.s682]

She should be charged, what a terrible person has no right working with the public all this could have been avoided...I hope she feels endless guilt e every single day knowing it's greatly her fault ppl died

[@praytogodus]

It's truly devastating to think about the potential consequences of not taking emergency calls seriously. Every call to 911 deserves attention and appropriate action, as prompt intervention can often prevent tragedies.

[@DragonQuicksilver]

This whole case is so sad in so many ways, but Tiana's sobs during her testimony broke my heart. I hope she and the others affected have been able to find peace and healing.

[@cdes1776]

I think sometimes that shattered victims should not have to face the criminal in court.

[@SAOS451316]

@@cdes1776In my country people accused of violent crimes are removed to a different room when victims give testimony. If more places did this then people would be less afraid to speak.

[@gigilarigi3132]

Oh gosh, no kidding. 😭 That young lady was reliving it. I just wanted to run up and hug her. I hope she’s healing.

[@tinaroberts5858]

What country are you from? I think that's amazing ​@@SAOS451316

[@lynfawcett221]

Adrian, I love the way you relay the stories for us. Clear and precise with not a hint of anything sensational.

[@nhlredwingsfan]

I love longer content . Keep it up. Btw. Thank you so much for helping disturban , all of you guys are important to me. It shows a huge strength . Just means a lot and he showed his gratefulness to you. As for on topic, yes I heard quite a bit of horror stories of these drivers but it’s rare. Like the kidnapping stories.

[@tat2mommie]

Could these 911 operators have been any LESS helpful? The apathy is off the damn charts. I’d never heard of this case before. Great coverage as always, Adrian!

[@lanoosaurusrex]

12:00 What the heck that 911 dispatcher needs to be fired! How the hell do they act so dismissive towards someone that’s driving dangerously through the roads and could kill someone? Ugh

[@MIE11334]

Yes, I enjoyed the longer format. I do not always have enough time to make it through full episodes but having a mix of long and short might be perfect. Thank you for your hard work and thoroughly entertaining channel!

[@ThatMontanaMom]

Seriously, I love your longer videos because your attention to detail, not only for the cases themselves, but to the victims and their families is top-notch.

[@nikkih639]

Hi Adrian. Hi Nero. That 911 operator upset me so much when she was so rude to Matt and didn't take the license plate number. I wish he had talked to an officer but that operator really threw him off when she was so dismissive. She acted like he was being dramatic. Its so sad. All those lives and injuries would never have happened if she had listened.

[@rosannepurvis3278]

So he gets life after killing how many

[@Flamsterette]

*IT'S

[@mistert4533]

Adrian ain't going to reply to you

[@AshNikkosWife]

@@Flamsterette*It’s, no reason to capitalize the t and s man. If you’re gonna correct do it right.

[@Flamsterette]

@@mistert4533 *ISN'T

[@discobikerAndRosie]

I live in Michigan. Kzoo is no city I want to visit. For one thing, crime has risen. As a former 911 dispatcher, I was not impressed with the attitudes of the dispatcher.

[@neoasura]

Kzoo is super ghetto nowadays, it was a LOT different back in the early 2000s when I went to Western, there's so much crime now.

[@Andreamom001]

I used to live there a few decades ago. It was a nice place back then. Museums, parks, a safe little neighborhood.

[@annewagner196]

Crime has risen here, which is very unfortunate. I still love my neighborhood and have some awesome neighbors. It's always a good idea to keep your wits about you, though.

[@RightToFreedomGirl]

@Disco U work with tyrants who harrass people oit of boredom eapec. minorities &? homeless. The apathy is cultural

[@zakksu]

I love long form content so this was perfect. It's so disheartening to learn about this sicko especially what he did to so many people but as always you craft each video so well and bring the facts so neatly. Thank you for all your hard work and can't wait to catch your next video with another cup of coffee!

[@annabellecork8487]

Thank you Adrian for your video ! As always you cover crime stories so well.. May the victims rest in peace !

[@UnbeatableJacob]

I was living in Kalamazoo while this happened. I was a student and headed to a college party.. saw like 1000 cop cars lining the streets, but we stayed en route to our destination. Once we got to the party, less than 5 minutes later they cut the music and the host got on the microphone telling all the people to stay put and don’t leave. Was a pretty scary time.

[@cheeriosforhonkies8867]

Good call continuing to the party.

[@LibtardIan]

I heard about you helping DISTURBAN to get his channel back up and running, you great little fellow you, colour me impressed. I got goosebumps when he told us about all the support he got and when I heard your name I couldn't stop smiling. It is creators like you that keep me on KZbin, thanks for all you do. God bless the victims may they find peace and justice. Have a great year my friend you and all our coffeehouse misters and sisters.

[@cdes1776]

Yes! I watched the announcement too. Good on you, Adrian, for supporting your fellow youtuber-in-crime.

[@24get24give]

I've not heard of this, I'll have to look that channel up and see what I can find out, but it doesn't surprise me, our Adrian has always appeared to be a very classy guy, his outro alone says so much about him!

[@lindairvine7679]

That’s good Adrian helped disturbian, Adrian seems like a genuinely nice guy 🥰

[@VibrantLight709]

Class act ❤

[@lisarodriguez3228]

Great video!! Loved the longer format & fabulous mentions at the end. Thank you!!!

[@stonebone316]

I found your channel the other day. I love true crime stories so i was thrilled to find another channel telling these stories. You've quickly become my favorite due to your empathy and care you so clearly put into these stories. I dont even like coffee but i plan on buying yours just to support what you do. My dad will appreciate the gift.

[@cw4608]

It wasn’t the app causing his loss of sleep, it was his resistance to logging off causing the interrupted sleep. He sounds like the guy that does 75% of everything, giving the impression he is knowledgable or capable, but has no concept of the more detail oriented aspects of a skill.

[@BSG0005]

I love that you helped Disturban thru his rough patch recently. Love to see true crimers stick together!! You rock!!

[@dalemaree7022]

Thank you Adrian, excellent coverage. Love the long format. ❤from Australia

[@alexakarabin1189]

Wow great job covering this story. So detailed. I am from Kalamazoo and remember this night very well.

[@pixiehopper8]

I seriously hope the dispatcher that took Matt’s call was fired. I’m just shocked and disgusted by her behavior, and many of the other dispatchers as well!

[@NASkeywest]

This could have all been stopped. I get arrested for a joint but police won’t go get an Uber driver driving erratically. WAIT…it was multiple people called about him before he shot anyone. Wow.

[@tearainey1]

I didn't even think of the fact that he got called in multiple times, and it seems like the dispatchers must not have cared enough to pass the info along. The one guy offered the plate number too, that could have saved everyone at least a little heartache. No guarantee he wouldn't have gotten a slap on the wrist and returned to commit his crimes anyway, but maybe it would have been enough to stop him entirely who knows?

[@nathaniel_fern4207]

The white man says weed is as dangerous as heroin and LSD. But alcohol and tobacco are A-OK. Disconnected religious millionaires in seats of government power are my favorite :]

[@RockyBalKoa]

As a Caucasian stoner I disagree with your statement

[@emilygeralde4016]

Thank you for creating this content; I really look forward to each case you share. I was pretty happy to see this longer video as well!

[@CasanovaCuts]

Always enjoy the longer videos especially because with your channel specifically you pay honor to the victims in a very thoughtful way that almost no other channel tends to do

[@lexynape5573]

That 911 operator in the beginning pissed me off

[@imdoneplus]

I’m from Kalamazoo. I saw him that night. I was on a first date and very nearly got an Uber home. After I clicked the app I heard someone say, “did you hear what happened?” We carefully made our way quickly to her car. It was at that time that I saw two cars that matched his description at a stop sign outside of the Wild Bull (a bar in the entertainment district). I remember looking at the drivers. It didn’t click to me until I read the GQ article about the shooting that it was him, and I broke down sobbing. The shooting had a huge effect on this community. You did and excellent job, as always, and you did a great job explaining Kalamazoo. Thank you so much. 🙏

[@praytogodus]

Your personal experience adds a profound dimension to the impact of such tragedies on communities. It's chilling to think how close you were to potentially encountering the shooter firsthand.

[@i_observe9846]

How did the date go tho

[@imdoneplus]

@@i_observe9846 we dated for like 9 months but shit never really kicked off. To be honest, having a date during a mass shooting “made sense” in terms of mutual trauma lol. We saw Deadpool that night, that went well!

[@imdoneplus]

@@praytogodus extremely close, and I didn’t really put it together for months too. The GQ article explained that this woman at the Wild Bull sent for an Uber but then rejected his ride (I think because everyone had heard what the shooters car looked like). She went back to the app and he tried to take it again, and he was driving in a circle around the bar. This was the exact same we were walking to her car and I didn’t put it together until that moment. I had mentioned that I’m pretty sure I saw him a couple times, but that Wild Bull thing made it real. That night we went back to my moms and we all watched local news until he was caught. He was found a couple blocks away from where we had been, maybe like 30-45 minutes later I think? Idk, it’s been 8 years.

[@calicored3076]

I'm from kazoo as well. Gull road... I lived in the apartments near one of his victims.

[@waterbitten]

Thank you for honoring all the victims both living and those who tragically passed. I my heart goes out to all the victims who lived including Matt, theyre lives are forever changed by the actions of a cold monster, the only devil in that car was the killer!

[@psychobetha]

the time you took at the end to highlight the victims is one of the reasons you are one of my favorite true crime youtubers. you don’t just coldly recite a list of facts as some do. thank you for reminding your viewers that they were/are human beings and not just statistics.

[@jamesweidenfeller2699]

Wow I live in Grand Rapids and I can't believe how awful the 911 operators were. They should be fired for sure!!! And probably charged also.

[@fengshui23683]

It's so unfair that Tiana has to be traumatised all over again by him like that! Hey body language really shows her trauma.. her visceral reaction to his voice was like he was actually physically hitting her.

[@alison4316]

Agreed. I hate that clip so much. You can feel her trauma.

[@RareTS]

fr i just felt the urge to protect her i felt so bad for her that guy is awful

[@adriana27100]

I lived in kalamazoo 2 years so this is hitting close to home… Can’t wait to watch, thank you for covering!

[@charmainefourie1265]

Thank you for your content A, both educational and so well executed. ❤

[@bell8823]

Lifelong KZOO resident here and i gotta say...man you did an amazing job of explaining the history of the city here, and capturing a sense of the feelings when this happened. I was right down the road when this happened and it was a very surreal experience. Thank you as always for the high quality content!

[@skip3619]

Most underrated small city in America! Love home.

[@eddiemclean7011]

Used to drive up there from eastern Ohio to race enduro races at the speedway. Great place, great people. A guy I raced with then, Gary Howe bought it. Haven't been there since 99 but still tell everyone to at least race there once.

[@accidentallyamy1063]

I watch a lot of true crime content and I’ve become accustomed to listening for the reaction of 911 dispatchers. I swear it’s like it’s become more and more common for them to be unbelievably rude and unhelpful and in the end likely contributing to the tragedies that follow. So thankful for calling attention to it in this video!

[@jeffsundar5309]

Adrian credit to you for honoring the survivors and people who unfortunately passed. and wishing everyone well in their healing. Jason clearly had mental health issues. unfortunate but he has to be held accountable. there is nobody else that conducted these horrific crimes.

[@catherinestugmyer4449]

Loved the longer content! I appreciate the victims’ profiles and stories at the end. That meant a lot ❤

[@vinniekrieg5441]

My son was confronted by someone who was experiencing psychosis. This person was a law professor who also worked at a high level government post. It was obviously he was not well, but he threatened people in this apartment building incl my son. Apparently, they tasered him 5 times before he was subdued, so you can imagine how heightened his state must have been.

[@melissamoonchild9216]

I believe this man was suffering from a legitimate psychotic break

[@Veganism_is_death-vh2un]

Scary

[@adriana27100]

It’s scary, it can happen to anyone really when you’re not mentally well

[@UmatsuObossa]

I had psychosis once. I didn't threaten anyone, I just paced frantically around my apartment sobbing on the phone to my sister because i was convinced i was actually asleep in bed dying but just having a brain-death hallucination.

[@vinniekrieg5441]

@@UmatsuObossa I hope you are okay.

[@cjvklhortonfamily5]

I lived just south of Kalamazoo when this happened. His actions spooked our neighbors at the time that they emigrated back to the UK. Disgraceful human being. Thank you Adrian for the nice overview of our area.

[@leannefisher3605]

Great video, loved the longer format

[@whoknowsflapjack8754]

Thanks for all your efforts Adrian. Loved the longer vid, take care ❤

[@lyndavandusen1540]

Such a bizarre crime. My heart goes out to all his victims and their families.

[@ShadeEmberi]

Right, this is definitely an odd one.

[@shirleyaspasia2159]

I was watching this through the app on my t.v and after hearing the dispatcher talking to the Uber rider, I had to grab my phone and post a comment about it. That lady should not be a dispatcher she was so dismissive and seemed irrited more than anything. Rather than taking the Uber riders complaint seriously as it should have been, she litterly did the bottom of the line step that one would use for a noise complaint from a neighbor or something. That man was driving erratically with a passenger and side swipes a car! Wth! I hope those dispatchers heard the recording of how they handled this and learned something. Also, maybe they should look at getting a different job. Their lack of action costs people their ðlives. And I'm angry about it. I'm so sick of this happening. Do none of these dispatchers learn from previous dispatchers' mistakes? R.i.p to all the lives lost. Peace be with you 🙏

[@elizabethsohler6516]

Part of the problem is that emergency dispatch is a job that most of us (myself included) will cheerfully pay SOMEBODY ELSE a LOT of money to do.

[@LindaOompie]

Loving the long form. Thank you

[@StellarSTLR1]

Next time i call the cops I'm starting the conversation with "Listen carefuly and dont talk because I've heard of too many situations where incompetent dispatchers were the cause of people dying."

[@rickseiden1]

If they haven't already, Uber should consider a time limit on the app. If, for instance, the user doesn't interact with the app for 8 hours, they are automatically logged off. Or if the user has been online for more than 18 hours, it asks the user to continue, and logs them out if there is no response.

[@mimicrossrome]

I agree. Jason’s lack of app skill triggered his psychosis

[@sammyw7301]

I feel like it should also keep logs and force drivers to take breaks where they cannot log on or something for 8 hour periods… kind of like truck drivers…. So they cannot overwork themselves or stay logged in more than a certain amount of time in a 24 hour period.

[@YourInnerDemons]

It forces you offline after 12 hours and you have to wait 6 hours before you can log back on. Dunno if they changed it from this case. But ever since I've used the app that's how it's always been.

[@nialincoln9228]

The fact that all of this could have been prevented if that dispatcher had done her job.

[@csvega]

Really, Gun control would prevent a shit load of crime

[@420noscopesonlylol6]

@@csvega It hasn't helped the uk lol. They just stab everyone.

[@evalunloca]

Wow ,, go to the damn UK then. They just banned "zombie knives" 😂😂😂 ​@@csvega

[@AshNikkosWife]

⁠@@csveganot really. If a criminal wants a gun they’ll get it whether there’s gun control or not. I’m also a fan of stronger gun laws.. but don’t be daft, it won’t prevent a shit load. Some. Not a shit load lol.

[@Salmakia77]

@@AshNikkosWife compare gun crime in other countries such as the UK, Japan or Italy. It’s gun culture and it’s unbelievable that you guys just refuse to understand

[@nonsequitur5057]

Dr. Amen has lectured and written books about how brain/head injuries can cause this type of behavior. In fact, he had to search and beg brain surgeons to help a 17 year old kid because he went from being a sweet normal kid to a rage-a-holic after suffering High School football injuries. Finally, after the kid had surgery to fix the lesions, he went back to being the sweet normal kid and went on to be successful, etc. without ever having anger issues again. As a society, we really need to study this and help these people.

[@melissamoonchild9216]

I totally agree. some people seem to think that his claims are dubious but I believe he was suffering from severe psychotic delusions

[@grmpEqweer]

He went psychotic, for whatever reason. I wonder if he was tested for amphetamine use.

[@dreaminginjapan]

I’m not disagreeing with you. I’m very curious about what happened to him. But how did he go back to normal after getting caught? If it were a brain injury, shouldn’t his psychosis continue? Just curious

[@heels4heal]

@@grmpEqweer was my thought too.

[@nonsequitur5057]

Given the restrictions of writing a comment, I could only put a tiny bit of what Dr Amen wrote about in his book. I think that this "Uber Driver" is where we all need him to be. He went out and killed people. He went home, armed himself, changed cars and continued his spree! He also seems to have been aware that what he was doing was wrong. Dr. Amen's patient was a teenager who did not commit any crimes. The kid's parents knew Dr. Amen and it was because of his behavioral changes that they asked for Dr. Amen's advice. Dr. Amen had to fight to get this kid help. My point is more about how as a society we pay for "head injuries" that people get as kids in sports, people end up with because of a car accidents or falls, etc. And it seems no one is paying attention. The thing that makes me wonder about this "Uber" guy is that he is inconsistent, one moment he seems reasonable the next he's disruptive; that is what a person with brain injury or disease is like. I worked in a sanitarium while I was in college - let me tell you, you can really see the people with physical brain injuries or disease vs the regular "crazies." With the brain "injury/disease" it was like hot and then cold. On and off. It seemed like they also lost the ability to understand cause and effect. @@dreaminginjapan

[@cmndrkool321]

I actually knew Richard and Tyler Smith. They had a cabin next door to us at Silver Lake Sand Dunes. Their death in this event was a surprise to the neighborhood up north. His wife sold the property shortly after and we never heard from her.

[@annewagner196]

That's so sad. My heart goes out to her as well as the familys of the other victims.

[@maryamdear2122]

If that first operator took that well-communicated call perhaps all those victims would still be with us. I hope she lives with that guilt every minute of her life.

[@VictoriaBelle727]

As someone who grew up ~30min north of Kzoo and currently ~1hr north.. welcome to the world of “how dare you expect me to do my job” incompetent fools. I remember hearing about this case but never the details and WOW 🤦🏼‍♀️

[@alisoncoates18]

Wow I can't believe the police operators were so dismissive!!! They sounded like they were annoyed by his call and they very obviously deemed him a time waster. Perhaps if they had taken the call seriously maybe they could have prevented more deaths and injuries from happening. I'm so disgusted by their attitude and lack of action. The call handler very much has blood on her hands and needs to be held accountable for her lack of empathy and lack of action. In the interview Jason obviously has issues with his mental health. Despite his mental health I truly believe he knew exactly what he was doing. Thankyou so much for your wonderful presention of this tragic case. I love watching/. Listening to you. Best wishes from Alison xx

[@anelephike8062]

The most tragic part of this video was listening to the 911 operators, it felt like I died with those poor victims. Thank you for always bringing great content Adrian. You have this profound ability to turn tragedy into something meaningful, building greater awareness across the globe and pouring out the empathy in the process. You’re a legend dude, keep them coming; long or short! From🇿🇦

[@Dasneezequeen]

Thank you for listing the victims, reading out who they were in life and who they left behind.

[@robd5886]

Thank you for sharing this story.

[@scotiancoast4498]

A few years ago here in N.S a guy drove around in a replica cop car shooting people. The cops new he was driving that car but didn't tell the public for hours. By then 22 people were killed. If they would have issued a public emergency and told people to stay inside and lock their doors I'm sure a lot of lives would have been saved.

[@cdes1776]

Yes, he was very dangerous. I think about it now walking in my city. One man said he thinks he wasn't shot because he smiled at him.

[@aichohvee]

What is N.S?

[@grmpEqweer]

Nova Scotia?

[@dianasimms1810]

Montrealer here…that was a horrifying crime. The country mourned.

[@scotiancoast4498]

@@aichohvee Nova Scotia

[@KimmeU]

The Gibson Guitar factory was also located in Kalamazoo, and the former workers purchased the Gibson factory when Gibson relocated to an bigger factory. The 'Heritage' guitars are now made in Gibson's old factory.

[@great-grandmakirk8828]

I’ve been subscribed for a while now and I’m so glad that I found your channel, I really enjoy the way that you tell the stories. Sometimes it’s hard to believe that the 911 operators are so badly trained. I think that Jason had a complete mental break down. Thank you for this story.❤️👏🏼👍🏻 on a happier note, what kind of a cat is with you it looks kind of strange?

[@heidigusea946]

Your content is amazing…have followed you for many years. Keep up the great work ❣️

[@MamaBear3015]

Does anyone else find it odd that "don't get into cars with strangers" was drilled into our heads not too long ago, but now we actually pay to get into a stranger's car? Anyway, another great video, Adrian! I hope you and Nero have a great day!❤

[@nekonomicon2983]

I guess, though, taxis was always a thing for the longest time right?

[@staceyhunt6769]

That's always freaked me out so much. 😂 I have never as an adult got into a taxi or anything akin. Scares the hell out of me. Nearly lost it when my kiddos dad told me he was getting an uber to come see the kids; he knows how much it freaks me out and how I hate the idea of strangers knowing where my kids live (He never stops talking about them). Basically resulted in him saying he'll get it a few streets down in future. >

[@MamaBear3015]

@nekonomicon2983 and yet there have been crimes committed by taxi drivers too..

[@Emmere]

Yes. The irony of this is with me every time I get in an Uber. We are trusting people who we don’t know, and that are battle their own demons, every time we get in an Uber.

[@dianasimms1810]

I’ve never felt ok with Uber drivers. Once in the states with my brother and it creeped me out.

[@Jtripp1990]

I worked with him. He was an insurance adjuster and we own Auto Repair shops. I have email from him where we got in some arguments about 5 weeks before he did what he did. We also got in an argument in person around that time (5-6 weeks before). It’s crazy to think about.

[@josiechaney9010]

Any observations about his demeanor and arguing style?

[@Jtripp1990]

He was extremely passive. He basically told me that we car order parts and do repairs without his authorization. He said “you know I will just pay for it” and I was saying to him that’s not how it works and he needs to get us the paperwork.

[@prettylocd7689]

I like the long format. Thank you for the videos.

[@mariaantoniades2497]

Love your videos and excellent presentation Adrian..I look so forward to each and every episode.. Thank you very much for them all....please continue to present more and more more of these series and thank you..

[@poppycopter]

i hope if i am ever in an emergency, my dispatcher cares more than the ones in this video

[@asmokeus]

32:06 _god._ the way you can hear her quietly breaking down while he rambles is utterly devastating. i hope this woman has found as much peace as she possibly can.

[@tmc1372]

You’re awesome. Your productions are really well done

[@theamateurpoint8755]

Love longer formats cause I adore to hear you

[@youkerprimal]

Thank you so so very much for helping @disturbian during his time of need! You are an amazing person

[@kimmymsteele]

This is local to me. I've bought cars at that dealership. Eaten at that Cracker Barrel. This crap was scary.