How To Create Email Capacity Plan | WFM Interview Question | Call Center Knowledge

How To Create Email Capacity Plan | WFM Interview Question | Call Center Knowledge
This video talks about how to create Email capacity plan which is important to know to enhance WFM knowledge. Forecasted emails , AHT , Workload, Occupancy, shrinkage , Agent required with shrinkage., working days, working hours.
I have tried to put things in a simpler way and hopefully you all would able to understand without any doubt.
#techno49 #forecasting #workforcemanagement #shrinkage #occupancy #attrition #sla #demand #aht #wfm #youtube #trending #loginhours #working #inbound #outbound #email
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