Troubleshooting HP Wireless Mice and Keyboards - From the Desktop with Kevin & Randy | HP

Learn how to fix most problems with an HP wireless mouse and keyboard, such as keyboard lag and mouse not responding. Also learn how your mouse and keyboard works with the computer.
For other helpful videos go to hp.com/supportvideos or / howto4u .
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Troubleshooting HP Wireless Mice and Keyboards - From the Desktop with Kevin & Randy | HP

[@HPComputingSupport]

Thanks for watching and providing feedback! Glad you got it working.

[@HPComputingSupport]

Glad it helped. Thanks for watching!

[@HPComputingSupport]

Glad it helped! Thanks for watching and providing feedback.

[@HPComputingSupport]

Thanks for the feedback. Glad it helped!

[@HPComputingSupport]

Glad the video helped! Thanks for watching.

[@8GoBucs21]

Outstanding job explaining synchronization. I was able to fix my wireless keyboard issue in no time. Thanks!

[@HPComputingSupport]

Ron Carr Glad you liked it!

[@varadero50]

After tried for too many days to change my keyword I visited today youtube and your videos solved the issue. Thank you .

[@HPComputingSupport]

+Teobaldo Posada I am glad to know that the video has helped you fix the issue.

[@adarshtewari]

This video helped me to fix my keyboard which otherwise i was feeling has broken. It saved me money to buy the new one. Thanks for the good demonstration

[@HPComputingSupport]

@baileybushey I know it's a little long, but go through it and try the steps. We tried to cover the different things that can cause a wireless mouse or keyboard to not work correctly, as well as explain why issues can occur. After restarting the PC, the next thing I would check are your batteries. You'd be surprised how quickly some mice use up batteries, especially if they are rechargeable batteries.

[@HPComputingSupport]

@Pedroxpvista I'm a little confused. Are you saying you took the keyboard apart, and now it doesn't work anymore after putting it back together?

[@HPComputingSupport]

Did you by chance make any changes to your PC before this happened, such as running a registry or PC cleanup utility? Have you tried plugging your mouse and keyboard into a different port? Your problem probably is software related, but it's hard to say a driver would fix it, particularly if you can't get into Windows to run the driver.

[@HPComputingSupport]

@JuanHZK does your screen respond at all to your touch when you aren't in the TouchSmart app? Will the cursor even move to where you touch?

[@Christianvibes233]

Awsome, that worked for me and now my keyboard is working!! Thank you so much guys! Much of help to our world!!!

[@HPSupport]

+Grace shiru Glad to know that the video has helped you fix the issue!!

[@HPComputingSupport]

@baileybushey have you tried putting in new batteries, and/or switching the USB port that the receiver is plugged into?

[@HPComputingSupport]

Glad the video helped. Thanks for the feedback!

[@FavioRiveros]

JESUS!justtellmehowtomakethedamnthingwork!

[@mrjiorno_]

xD

[@tylyhnparker3640]

that was a huge help! Thank you guys

[@CoolSkipper100]

I have a question, i have a HP-2000-2d60dx laptop, windows 8.1 and some games i have downloaded from steam(game app to donwload games from) and some of the games have major mouse and keyboard lag. i have ggogled it but everything i find relates to windows 7 so i cant attempt those fixes... PLEASE HELP

[@bonjees]

Ty so much i watched 100 videos but this one is the only one that helped me :)

[@bonjees]

update: Nvm it stopped working again xD

[@HPComputingSupport]

@adarshtewari Glad to hear it helped! Thanks for taking the time to let us know.

[@HPComputingSupport]

Have you tried plugging it into a different USB port or even tried it on another PC? Also, have you checked to see if the mouse or USB device is listed in Device Manager after you hear it recognize the USB receiver when plugging it in? Does the mouse have a sync button? I know you said the receiver didn't have a sync button, but I wonder if there is one on the mouse.

[@HPComputingSupport]

Glad to help, and glad it's working again.

[@HPComputingSupport]

@Pedroxpvista Well, you can try opening it again to see if there are any pieces clearly out of place or offset. Otherwise, you may end up having to get a new keyboard. Did you spill fluid in it? If so, it's also possible that some liquid is still keeping the keys from properly sending signals.

[@driagosh]

i got a red hp wireless mouse x4000 and the left click doesn't work. the right one does and the scroll one as well. i had the mouse for about a year and it's silly to think that is wear off after such a short period of time. is there anything that i could do? i used the mouse with a hp laptop, but most of the times it wasn't recognize by the laptop. i always had to change the usb port(i got 4), putting the connector half way through the usb made it work but putting it all the way inside didn't so shit. it wasn't expensive, but u will think when u're buying a mouse in 2013 it will last longer than a year, i mean i remember the first mouse that i ever owned, a trackball one back in 2000, that lasted after countless clicks while playing video games for 4 freaking years.

[@jyou8388]

Thank you guys, great video and info on the products... cheers!!

[@AristoCracKeD]

Hello guys ! i have an Hp wireless multimedia keyboard and mouse . i lost the receiver that came into with it . can i connect the mouse using the inbuilt bluetooth in my hp 15n209tx laptop?

[@HPComputingSupport]

@Pedroxpvista What problem are you having?

[@HPComputingSupport]

Have you noticed if it happens with a specific program that you are using when you notice it? Then next time it happens, right-click the bottom bar of your desktop (where there are no icons) and select "Start Task Manager". Look at the programs and processes that are open and running when the lag happens. On the processes screen see if there some programs using A LOT of resources at the time it lags.

[@LittleKidGamer12]

thank you so much guys this really helped me and keep up the good work!

[@HPComputingSupport]

If possible, try connecting the mouse to another PC to see if it works for a different PC (this will help rule out issues with your PC). If it still doesn't work, and you know for sure the batteries are good, it's possible the mouse hardware has failed and needs to be replaced.

[@loriworkman5127]

Thank you for posting how to fix this mouse problem!!!!!

[@HPComputingSupport]

Is there a driver for the keyboard? Have you tried restarting the PC to see if it recognizes the keyboard? If you go into Device Manager is the keyboard listed?

[@HPComputingSupport]

Have you tried the other steps we mentioned, like plugging in the receiver to a different USB port, restarting the PC, and try to re-sync the mouse?

[@joyceanderson7084]

Yes. Nothing you say works for my Pavilion 23 e2 vision hp desktop computer

[@HPComputingSupport]

Does neither the mouse or keyboard work? When you plug in the wireless receiver to the USB port, does the PC show that it recognizes it (makes a noise when you plug it in, and/or shows by the time that a new devices was connected)? If the PC doesn't recognize when you plug in the receiver, that tells you there is an issue with the PC recognizing the device. I'm not sure about the System Restore issue mention.

[@HPComputingSupport]

What PC model do you have? Have you tried restarting the PC? Is there a connect button on the mouse?

[@HPComputingSupport]

@baileybushey Have you followed all the steps we cover in the video?

[@ThereseLjMalou]

It works! Thanks to you guys

[@MariaFigueroa-ue3gz]

This was very helpful!! Thank you:)

[@HPComputingSupport]

Maria Figueroa Glad it helped!

[@SheogorathAureliusofKvatch]

My HP z3600 mouse suddenly stopped working. It was fine yesterday but today it no longer works. The mouse has charged batteries and is turned and it's working properly. But my HP laptop with the reciever isn't picking up any movements.

[@HPComputingSupport]

Thanks for watching and providing feedback!

[@HPComputingSupport]

What do you mean? Does it install the basic plug n' play driver?

[@HPComputingSupport]

That very well could be. Objects can interfere with wireless signals. If moving the mouse/keyboard makes the lag better or worse, it's likely interference with the signal. If it makes no difference when you move them and the issues is random, it's possible there is a process running that is competing with the keyboard mouse wifi resources. If this issue persists all the time no matter what you do, it could be a hardware or driver issue. In this case, I would look to reinstall the latest driver.

[@grantrochellemesa4585]

thanks guys! it helped me a lot. =) thanks for that "synchronization." I actually have three devices that needs to function and your tutorial works smoothly as I expected. Million thanks! God Bless! =) I'm Grant from Philippines! =)

[@HPComputingSupport]

Did the mouse and keyboard come with a driver? Does the wireless receiver and the mouse and keyboard have "connect" buttons to sync them up with the PC?

[@HPComputingSupport]

The receiver is paired with your specific keyboard and mouse. So if it isn't working, it's best to get a new mouse and keyboard. It could be that the receiver you have isn't in stock anymore. Just to make sure, did you try replacing the batteries in the mouse and keyboard before plugging in the receiver?

[@HPComputingSupport]

@Diem751 It could be interference with the wifi signal or it could also be that your mouse batteries are dying or weak.

[@HPComputingSupport]

Did the keyboard and mouse come with any software to make it work properly? If so, you may just need to install it.

[@HPComputingSupport]

Have you changed the batteries? Is there anything near it that could be interfering with the signal?

[@thealphabetist]

Very helpful, thanks! I guess you can tell if the batteries are running down if the mouse cursor is jumping some of the time before it doesn't move at all anymore.

[@dreys6tube]

Hi, the laptop works fine. I removed the mouse receiver when I went traveling with my pc and when I returned and put it in again, the mouse stopped working. When I put the receiver in the USB slot, it does make a noise that it is recognized but thats it. Is there a way to manually try and connect things like through hardware devices or something?

[@HPComputingSupport]

Have you tried using different USB ports? If the mouse (or any other device) doesn't work in any USB port, then it's possible something happened to it's entry in the Registry, or that the PC Chipset driver needs to be updated.

[@HPComputingSupport]

Can you try plugging them into a different USB port? Also, can you go into Device Manager and do a driver rollback on them?

[@HPComputingSupport]

@Pedroxpvista Ok. I think the problem then is that your key pad is "off" so that the keys aren't pressing the correct spots. This can happen pretty easily, which is why I rarely open a keyboard. Your BIOS sees the keyboard because the transmitter from the keyboard to the PC is functioning. All your keys are offset though so it seems like the keyboard doesn't work.

[@alphonsefrascato3342]

really helped me out keyboard keys were not functioning correctly after synchronizing and using a different USB port fixed the issue.

[@HPSupport]

+Alphonse Frascato Glad to know that the video has helped you fix the issue.

[@HPComputingSupport]

Are you saying that your X key keeps adding Xs even when you don't press it? If so, it could be you have a stuck key or that something was spilled on the keys. I'm not sure what keyboard you have, but some keyboards you can pop the keys off and check under it for anything that may be causing a problem. Don't pop them off though if you don't know you can put them back on.

[@HPComputingSupport]

Did it used to work? Did anything happen before it stopped working? It's possible this is a hardware failure, but you could try disconnecting the mouse, restart the PC, and then reconnect it to see if that fixes it. Or you could go into Control Panel, then view by "Large icons" rather than category, and then select "Mouse". There may be a setting in here that can take care of the issue.

[@HPComputingSupport]

Did you by chance make any changes to your registry? Have you tried other USB devices in the ports to make sure it's not an issue with the USB ports? If it's the ports, you may be able to fix it by updating the chipset driver. If it's the registry, you may be able to fix it by running a system restore to roll your PC setting back to what they were before this happened.

[@dreys6tube]

Hi, all the USB ports do the same thing. (showing HID compliant mouse) I think the first time I got it going, it was just plug and play with no set up needed. I don't even see the lazer from the bottom anymore so Im suspecting it's broken. Any ideas of what I can try? I cant send you the website of the mouse because youtube blocks websites

[@noslen0525]

@noslen0525 .i checked if something's stuck on the keys but they're all good.... it seemed that something is communicating with the receiver coz it's always got the blue led lit steadily even when i'm not touching the keyboard or the mouse....checked for any wireless devices that might be interferring but there's none..please help me...

[@HPComputingSupport]

Have you tried moving the receiver to a different USB port? It is possible the mouse hardware has failed and you may need to replace it.

[@TheRuinMetalBand]

My keyboard and mouse were working perfectly fine yesterday, and now they both are lagging at what seems to be the same time. Im assuming low batteries wouldnt be a problem unless its coincidentally low on both the keyboard and mouse. I will try the steps provided in this video, but I am just curious, will a virus ever effect a wireless mouse and keyboard? Everything else is working fine on my computer, nothing is slow or lagging, other than the keyboard + mouse.

[@dreys6tube]

Hi guys, Ive got a Radius wireless mouse with a very small receiver with no signal button on it. After taking the receiver out and replacing it in a week later has caused everything to stop working. Under the mouse itself there is an off and on button and a small insert for the receiver. I am trying to restore my Dell Mini10 travel laptop but this is also not working for some reason. Any tips on how I can try to connect things again? (batteries are new)

[@starkillerz121]

I actually love you, even 13 year olds can do it!

[@HPComputingSupport]

Usually when this happens it's because the wireless signal from the mouse is too weak or dropping. It could also be that mouse is failing. Have you tried putting in new batteries? Moving your mouse closer to the PC or taking the mouse off of a shiny surface. Sometimes the surface that the mouse is on can also cause the signal to drop.

[@HPComputingSupport]

When a mouse starts to have problems, it's generally the batteries, the surface it's on, or the hardware. The optical "laser" on the bottom controls how the computer views what the mouse is doing. So if the laser is having trouble or if the mouse buttons are failing, it can cause the mouse to not work correctly, like you are running into. If I suspect it's hardware, I try to use another mouse just to rule it out. If the problem persists with another mouse, it could be driver or PC related.

[@SpacedFiction]

5:50 MADE ME LAUGH MY ASS OFF " Heyyyyy I'm Bill".

[@HPComputingSupport]

@zephimaru Glad the video helped!

[@HPComputingSupport]

@jeezymonk Glad you liked it. I passed your feedback to Bill :)

[@HPComputingSupport]

Does it have a "sync" button on the dongle and the mouse? If so, push the button on the dongle first, and the button on the mouse second.

[@HPComputingSupport]

Check your mouse settings. You can change how sensitive the clicks are. I'm not sure what version of Windows you have, but if you click start, then search for "mouse settings", you should find the controls for this.

[@BoSaNNNaC]

Is the proper USB port or a driver I've got this same keyboard and mouse, but no USB. Do I need it

[@HPComputingSupport]

Do you have other programs running that could be draining resources? When this happens, push CTRL + ALT + DEL and then select Task Manager. Check the Processes tab to see if there any processes using a very high amount of resources. If you find one, try stopping it.

[@reirei7748]

You guys are awesome thanks!

[@HPComputingSupport]

Erika Ellis You're welcome!

[@HPComputingSupport]

Did you try the steps in the video? If the lag is happening to both the mouse and keyboard, it could be you have them too far away from the PC or that something is blocking or interfering with the signal. Another possibility could be that your PC has some kind of process running that is taking the resources or causing trouble for your PC.

[@HPComputingSupport]

:) Glad the video helped.

[@HPComputingSupport]

Can you explain more about the problems with dragging stuff? Is it not dragging at all? Does it go part way then stop? The more details you can provide the more it helps me think of what it could be.

[@TheRuinMetalBand]

Im assuming if it were a virus, it would be a constant problem. My mouse + keyboard work fine 80% of the time, and then at random they both will start acting glitchy at the same time. Also, If i replace them both with wired ones, will the problem likely go away?

[@HPComputingSupport]

Are you saying the mouse laser (red light on the bottom) isn't working? Have you tried putting in brand new batteries and switching the mouse power on and off to make sure it isn't stuck?

[@noslen0525]

hi there! i got an hp touchsmart 310pc with a wireless keyboard model kg 0851...all was goin fine except that i noticed lately that the wireless keyboard's batteries got drained qiuckly which is not doing before so now i have to change fress sets of batts(with in a day or two) so just bought rechargeable ones coz i'm getting a bit frustrated..

[@avalanche1990]

Hello I just bought a HP Ultra thin Wireless Keyboard, when I took it out of the box and attached it to my laptop it was working fine. My problem started when I pushed the sleep button on the Keyboard. After waking the computer up over 2 hrs later the keyboard refused to operate, I have revmoved the batteries and put in brand new ones, I have switched usb ports and tried another computer to no avail. I have also tried to do a shut down and restart of the system as well as a system restore what else could I possibly do to get it working

[@HPComputingSupport]

Hello Branden Dier, I would recommend that you call HP Technical Support. This sounds like and Out Of The Box issue and you will want to have this documented and give HP the opportunity to ensure you have a properly working product.

[@HPComputingSupport]

It sounds like you have issues with your BIOS. Have you tried updating the BIOS or resetting the BIOS defaults?

[@baileybushey]

@howto4u it could be the mouse pd. its kinda dity, but mouse still unrespomnds on a clean flt surface

[@desiabri]

yes everything else works. so, what do I need to do in order to get these specialty drivers? Or how do I make it compatible?

[@WickedLepz]

Please reply ASAP :) My mouse is a wireless mouse and I just changed it from my desktop to my laptop. I went to go and put it back onto my desktop BUT the mouse won't work... Since my desktop doesn't have like a mousepad (unlike my laptop) I can't click on "install device" or something like that. I try to use arrow keys but it just doesn't work. I've restarted loads of times and this is so frustrating. Please help! (If it makes all of it makes sense and also I used the arrow keys and keyboard to login and stuff)

[@HPComputingSupport]

Hello Creamyxox, what operating system are you running on your desktop computer? If you could provide that and what the product number of the mouse and the computer are I would be happy to assist you.

[@HPComputingSupport]

Hmmm...that does sound like either a driver conflict or a registry conflict. Have you tried completely removing the driver and application that cause the keyboard to stop working, and then reinstall the keyboard driver?

[@HPComputingSupport]

You should be able to use any mouse or keyboard you can find. There are many online or in retail electronics stores.

[@blackoutbeastgaming1940]

my keyboard isnt tying i tried replacing the batteries and it still wont type

[@HPComputingSupport]

Is there a "sync" button on the USB receiver? Does the keyboard work? Can you try plugging it into another computer and see if it recognizes the mouse?

[@LatashaTrueHeart]

Thanks! That helped!

[@HPSupport]

+LatashaTrueHeart Glad to know that the video has helped you fix the issue.

[@randomdude2550]

i have wireles keybord,so before my windows startup and i want to boot my pc i cant use any keys exept F1,F2,F3,F4,F5,F6,F7,F8,F9,F10,F11 and F12 please help me

[@shailqaiser3705]

hp my pavilion 23 mouse is not working I restarted my pc but it still doesent work I even cleaned the sensor I followed all your tips but it is not working pls help help hiw do I fix it

[@schlooonginator1227]

I have the mini, what is the tiny white light on my mouse mean?

[@HPComputingSupport]

Have you changed the batteries in the keyboard? Also, try moving the receiver to a different USB port. To see if the keyboard isn't working at all, try connecting it to another PC.

[@tacirozdemir5775]

OMG THANK YOU SOOO MUCH

[@HPComputingSupport]

Try using the connect button on the mouse, just like you would when first setting up the PC.

[@HPComputingSupport]

Well, if the mouse and keyboard didn't work in another computer and you are sure you have good batteries in them, that could mean they are no longer working. If you plug another device into your USB ports, like a camera or printer or external hard drive, do the ports work?

[@HPComputingSupport]

Did you try all the steps in the video, like changing batteries, re-sycing the mouse, moving the receiver to a different USB port, etc.?

[@HPComputingSupport]

I'm not sure what you are asking. Are you saying your USB ports don't work?

[@HPComputingSupport]

Did you get that error after running a System Restore?

[@FuCkYoUiNtHeBaLlSaCk]

thank you guys so much :D

[@HPComputingSupport]

Glad we could help!