How YouTube Has Helped & Also Affected My Business

some pros and cons of becoming popular on KZbin.
a major issue for me isconsistent calls of requests for telephone help in large numbers that really affects me being able to efficiently run my business.
Good points are that I've been able to show my work and how effective my dpf cleaning skills and procedures are so I do get more customers.
as a mobile car repair mechanic it's difficult to juggle work, emails, calls, etc.

[@n3llyboy]

Success is a double edged sword as you have found mate. You must look after your business first and your mental health. Just put one video up a week. Your viewers will appreciate it one a day or one a week. Your wellbeing is more important than filming anything at all. Do your job and be happy mate.

[@TheRedivS]

5£/min fee would do a trick

[@franktuomey6623]

Good man Jimmy , you've been a massive here to me with your videos , thanking you very much happy Christmas.

[@mathy210]

You need to disable your email accounts and phone and just give a location and if people que up then only complete the jobs you can Physically can cope with then drive home if people want this work done they will wait Patiently and business will Eventually sort it self out tht is the only thing I can think of your Knowledge is with more then gold these days and it's very hard to find I guy like you ( Honest) and Loyal to there customers with information tht 30 year Technicians can't solve good luck for the Future

[@garyjones5786]

Jimmy. Your insights and knowledge with DPFs is invaluable. I'm in Perth WA Australia..I agree with others.. take care of your business first, all us You Tube subscribers will totally understand if you have to cut back your posts. It's about quality not quality. Merry Christmas

[@chrisangus1244]

There will always be people who take advantage of the generosity. At some point people have to learn to help themselves and produce more than they take.

[@MrByootox]

As a tech myself Jimmy, the message you leave on your answer phone could say that it's for "BOOKINGS ONLY" and your no longer giving out advice on the phone anymore. You will never please everyone no matter how hard you try fella. You go much further than most people by actually putting a video up in your first place!! People seem to forget you need a life as well. Look after no 1 first fella ☝️🤜

[@Cheepchipsable]

Yes, a number redirected to message bank saying bookings only, no advice. Different number for actual clients with instructions to not pass the number on. Also rearranging his schedule to allow some times for local clients. I never fully book myself out because there is a high chance I will get some regular call. Eric from South Main Auto had a real problem with this as he would get people drop-in to chat, and of course he can't do that because he is running a business. He seems to have ridden this out. The other option is training someone to run a second van, or maybe a several static locations he can set up at for a day or two and organise appointments by location. Maybe a school of DPF cleaning? 😁

[@chrishill5166]

Jimmy I was nearly in tears listening to you. I was in business most of my life and gave and gave, its not until you haven't made enough money to feed the kids or in the end want to retire that you realise that people have sucked the life out of you mate. Book a late deal holiday and get away with the family. The work will still be there when you get back. I think your tutorials are first rate by the way.

[@georgedawson235]

Hi Jimmy I had a lot of this as a mobile mechanic, I now have my own garage and staff and my productivity has gone through the roof. In terms of the phone calls you just have to be straight up with people and say you can't be handing out advice free of charge all the information you can offer is available on your channel. The volume of calls you receive could definitely be turned into a business in its self if you start charging for your advice and procedures of diagnosis, however you will need trained staff to fix your in person bookings. I wish you all the best pal your videos have taught me a lot and helped my business 👍

[@craigmcg125]

I’m not a mechanic, I do appreciate your videos because you’re good at your job. I’m also S/E have you see the E reception service that may be ideal to separate the wheat from the chaff

[@LyndonWilliams-jj7zx]

As a mobile mechanic and a garage owner I feel your pain, 99.9% of people are so selfish and are only looking after themselves trying to get a cheap fix. Unfortunately it's a case of being cruel to be kind and looking after No.1 yourself. All the best mate hope things work at for you.

[@paulgardner8312]

So true.

[@warrengarfield309]

Trying to diagnose a problem over the phone to a totally inexperienced car owner is impossible in 99% of cases.

[@gerardlawler6763]

You're getting all these calls because you're bloody good at what you so and just a very decent, honest and genuine guy. Keep it up

[@Mac_F87]

People will always take advantage of someone’s good nature Jimmy. Fully understand your position. Far too many people have this sense of entitlement that their issue is so important that it need your urgent attention. With your reach on KZbin I wonder if you could team up with a company and set up a system like Dignose Dan did? An online subscription service that lists all technical bulletins. You could have the step by step process for different vehicles DPF.

[@tomgifford7772]

sense of entitlement - spot on

[@beaulunaedvantures]

Great idea 👍

[@brunnomiguel]

It's due to your professionalism and humble attitude man, it's very inspiring. You're hardworking and you deserve the success you have. Personally, I'd go to you from Belgium if I had an issue with my DPF. If you allow me an advice, you should consider expand, hire someone, train and be successful.

[@roaduser4487]

Jimmy, you’re in business for YOU, you take all the risks of being in business for YOU, you do so much to help others, I’ve learnt so much from you but one thing I’ve learned is that even nice people will take advantage of nice people (he won’t mind, he can afford it…) run your business as you see fit ignore all the people that want something for nothing

[@2OO_OK]

Get a second phone number that you give out only to customers that are on their way to meet you.

[@tomsurrey2252]

Keep the videos' coming. You're a breath of fresh air... I was an electrical / building contractor, for decades'. I soon caught on, looking at jobs', where they wanted to pick my brain, and do it themselves... I would walk away. Good luck! I KNOW what you mean, about England, it's finished!!

[@michelLevisse]

Hi, first of all I want to say that I watch all your videos, subtitled because I am in France, and I learn a lot through this one. The problem for many people today is that they think they are the only ones who need help by phone or email. I understand that it is difficult to respond to all these people while working. I wish you much courage and success for your business, as for me I continue to follow your work with great interest.

[@user-oq7tx1fd2h]

Hi Jimmy, there are phone systems that you can use to answer you calls, this way they can be screened between real business that you need and time wasters . You should be able to take the business forward without feeling guilty about the situation that you’re in. Good luck Steve

[@timhartley2004]

I think your brilliant. I'm a self employed mechanic for 50 years and know what you mean. A person phones saying my dashboard light is on what's wrong. It's like saying to them I have a piece of string in my pocket how long is it.

[@ChristyDoyle-rx3pc]

And then ask is it ok to drive 🙈

[@bootybandy]

Get yourself a premium rate phone number with a three minute message saying that you are not able to give advice over the phone. I do feel your pain. You really have become a KZbin success in what you do. A niche market that is there to help people with genuine problems who have been to a garage previously and been told about the problem. Get a secretary to answer any online emails or message etc. Even talking in your van you could hear your phone going off. Take care of yourself Jimmy.

[@stefanoslover]

Hello mate I thought I would let you know how helpful your videos have been to me. My C-class C350 had a problem with the DPF filter and it wasn't regenerating. Thanks to you I was able to fix the car and put it back on the road. I can only describe you as a legend! Many thanks

[@ORileysAutos]

Glad it helped

[@johnbullough6431]

@@ORileysAutos I totally understand what you said in this video. But if someone needs you expertise and lives very local to you. How long would you have to wait. (ie me) cheers keep up the good work 👍

[@ORileysAutos]

@@johnbullough6431 around 2 weeks

[@tomgifford7772]

Jimmy - Firstly that wasn't a rant - just truth. You're a professional, hard working honest guy with integrity and the will to help people that have often been let down by their previous mechanics/garages. That in itself is rare, but, you go further,making clear and informative videos - I can personally say that I've learnt a lot from them - for which I thank you. Unfortunately some people can be unthinking, lazy, selfish ....etc... there's nothing wrong with creating a buffer between them and yourself/business - don't feel bad about that. There's no easy answer but I am sure I speak for many who appreciate what you do when I say I wish you all the best in your endeavours. Take care

[@trevormansfield6495]

I’m not a youtuber but I feel for you coz I’ve been there although not to that extent. Why on earth these people think they should get free advice is beyond me. I’ve had mechanics contact me for years just because they’ve heard I know a few things. I stopped telling them anything about five years ago. Let them learn like you and I have had to. It’s cost us time and money to learn what we know. I’m sure it’s this entitled society we seem to live in now. Rant over

[@sarahwarden5574]

The information I've gleaned from your videos is gold dust. A great start for self diagnosis or pointing a paid diagnostic in the right direction. The temp sensor in the mirror info is worth hundreds of pounds, at least. Knowledge is power. Greatly appreciated.

[@strokermk3]

The problem is that people are to lazy to learn stuff by them self. A have a story from my experience. My mothers car developed a problem and I tried to fix it using internet. No luck. The car went to the dealer and costed a lot of money to fix. After some time the same issue came up. This time I new what was wrong but made a lot of effort to learn how entire common rail system works that next time what ever the problem would be I knew what to look for and what is not right on diag tool real time data. It took a lot of effort and time, reading books, repair manuals, forums but it was worth it. I'm not a pro by any means but it saves me a lot of money doing myself.

[@bizganpetryca]

get a proper website, and get a booking system in place that doesn't need someone to phisycally answer...automate it...people will pay a small booking fee so that you don't loose in case there is a cancellation and stuff...keep the videos coming!

[@philipfitzsimons7540]

This is good idea. “ Carbon Clean NI “ - Have a good website system. You book a time / date slot,,,, if there’s issues and you email the co. They respond straight away. But they don’t answer or return calls. They also do a regional day. So they’ll use facebook to advertise that on Mon /xx / Jan we will be at ‘Manchester’ book your slot for Jan. … that way you can have 3/4 jobs booked in with booking fee / non refundable 24hrs before date. So the work is well structured and you get paid with less hassle.

[@jayxunderwood]

Yup i got the same problem, not on a large scale as yours but same issues of people calling for advise and guidance. I'm glad I didn't put my contact details nor my face on youtube. My solution is to not answer phone calls - I tell everyone text msg only. and I only reply to people who want to book a job in

[@chucky2316]

That himself sitting next to you in the van 😂

[@hughmarcus1]

He looks a bit bored. 😂

[@Astro_War]

I'm self employed too....this sounds like a nightmare tbh. Sounds like the KZbin channel is more stress than its worth.

[@G4RY1159]

The last time I was in business for myself was back in 2005 - A very well known UK Bed Company sunk me, I was driving all over Scotland delivering beds at ANY TIME the customer wanted that bed / beds delivered, BUT the customer wanted that delivery for nothing, it SHOULD have been a VERY SIMPLE transaction, when I arrive with the customers bed THEY PAY ME, after all, me and another human did collect the bed from a warehouse ''NOT NEAR WHERE I LIVE'' I put diesel in the truck and delivered the bed at whatever time they desired, when it was convenient for them 2 take delivery of the bed, that does come with a PRICE! IF the well known bed company were picking up the delivery fee ..................MMMmmmm They paid whenever it suited them, I was chasing up unpaid invoices that were 90+ days old.

[@epyntmc]

Hi Jimmy, merry Christmas to you and your family. Your videos are a fantastic learning tool for the operation of the DPF system and the repair process. Your explanation of the faults and the live data is spot on. I'm an ex JLR master tech, but I've learnt more about DPF faults from watching your videos. You explain everything perfectly. As for people ringing you, you are doing the right thing by blocking them, there is more than enough information in your videos for a competent mechanic to fix any DFP fault. They shouldn't have to ring up in the first place. Have a great Christmas and a happy New year Jimmy, keep them videos coming 👍

[@hansbaumbach4017]

God bless ye Mr O'Riley, go with the cash flow and you'll look back with an honest heart and say "I did it my way". There are at least 50 birds from Co Claire right now that would be your secretary as they reckon your hot stuff , personally i think your brill as well in a manly way of course. You cant do it all but have fun while your doing it.

[@TheGullyfoyle]

Fair rant, hope you get sorted mate.

[@Fat_kid_joe]

The trick is finding the balance. I recently downsized my business and I have put more emphasis on the technology and the machines I have. My business runs on standing orders during busy periods and I've never been so secure. Add staff slowly and build really strong foundations. Once you have a strong bank balance, try and find the money making niches. A garage is a great idea as long as you are not tied to it 7 days and nights a week. Maybe get a cheap garage and stick a few young fellas in there and let it break even for a few years and then you will have an idea if its a goer.

[@danielpantazescu7720]

Merry Christmas Jimmy, take care of your family '

[@robt8042]

I am a retired tech consultant and have been where you are. I see that you are a genuinely good person and it's in your nature to help people. However this is your biggest challenge to learn to charge for your time. When you get a phone call and state to the person there will be a charge before you proceed and ask for credit card. Not easy but it's a must for your business to survive and for your mental health. All the best to you.

[@paulmanners1364]

Points 1 uk has gone down the pan 2 its crazy expensive to live there 3 business premises are unreal expensive 4 as a business you can only do business no freebies 5 the uk is famous for something for nothing people 6 get a person to do reservations only all the rest is binned

[@johntheoldmod]

I wouldn't consider that a rant, it's a perfectly good explanation of your situation and you are spot on about the state of england. people will always take advantage if you let them and you can't pay Thank you's into the bank. if I was a young feller like yourself I'd be seriously looking at taking your special skills elsewhere and hopefuly someone will come up with a workable suggestion to the bookings and contact problem.

[@pauljobes244]

Tough at the top fella don’t stress yourself out it’ll make you ill You seem like a decent person to me 👍

[@bugatti1075]

Have to say i enjoy watching your videos because its always nice watching a guy who knows his craft and seeing it done without the luxury of a garage or lift gives driveway guys like me the balls to try stuff. But it sucks that people abuse good nature of people looking to help pass on information.

[@michaelward5852]

I fixed my car because of you , your videos are clear and simple to follow. Look after yourself jimmy nothing is free. Thanks again for your uploads

[@ORileysAutos]

Great to hear!

[@martinsheanon3232]

Thanks

[@martinsheanon3232]

merry christmas

[@ORileysAutos]

Thanks

[@simonbailey2151]

Best of luck with the company and the YT channel going forward. You’re an absolute natural with the camera and your explanations are second to none. Anyway keep the videos coming mate, top work and I hope the customers aren’t too arsey with you going forward.

[@tajjson]

Hearing this makes made me really sad. What is wrong with people these days? You need to protect yourself. Your channel has helped so many people including myself. I hope you will find a working solution. And thanks for sharing your pain.

[@neilstokescvwshrewsbury7939]

People take advantage out of nice people ! Best Wishes

[@flemmingjacobsen2763]

Hi Jimmy, your YT content is very much appreciated. As you say if someone can’t manage to follow one of your repair videos, they most probably shouldn’t attempt any repair in the first place. As someone clever once said, it’s the giver who has to set the boundaries because the takers have none. 👍

[@Chris-zo6xd]

I feel for you mate , you are so good at what you do . If you got a unit you could run courses for all these people a charge them . I wouldn’t give out any more help , let them watch your videos or attend your school. Take care have a good Christmas.

[@Drive_Camp_Ride]

Its the side effect of success and the old adage springs to mind "You cant please all the people, all of the time" so dont bother even trying, enjoy the fruits of your labour, stand focused on what youre doing and ignore the idiots.

[@kennedysgarage3281]

Hey Jimmy, it was like I was watching myself having a rant in the mirror. Every word you said is spot on. I want to fix every car & help everyone out but I am finding that it is impossible. I closed my garage gates 3 months ago & am still overwhelmed with work. The best I can say is go and enjoy a few well earned days off over Christmas. And well done for all you have achieved over the last few years, Happy Christmas mate 🎄🎄🎄🙏🙏

[@tombrehony6277]

Unfortunately there's a lot of people who like to have free information and live in the instant. I really hope you ride out this storm . The videos are Fantastic. Have a great Christmas . And Take Care...

[@tezpeat2945]

Feel your pain mate. The pointless endless phone calls, the customers who turn up just wanting a free diag so they can go away and try and fix it on their own cheap and the snotty customers that don't appreciate the time and effort it takes to properly diagnose and fix some of these modern vehicles and don't want to pay the going rate. The trade is ruined.

[@davidbeverley288]

Your a star Your health comes first and foremost

[@paulstanton1813]

We live in a country (UK) where most people don't value another person's skill level. I found that the Auto trade is the most underappreciated by the public out of all the trades going. The fact that this person has took the time (yrs) to learn and also investment (tooling) means nothing to them. Sadly as you can see by this video, the public's attitude has not and probably will not change in the future, especially as we now live in a society where the majority of people think that a mechanic's job is easy as "you just plug the computer in and it tells you what to change". Plus also demand that they have your attention immediately to rectify the problem that they have. It's a hard trade to be in when most of the public devalue your time and skill set.... Merry Christmas Jimmy, good luck for the future 👍🏼👍🏼 Paul (23yrs in the trade, switched last yr and now working on Locomotives. Can have my phone turned back on now! 😂).

[@roydawson4882]

I've pushed the boat out and bought a launch tab,and watch your video on how to use it ,all my family have diesel cars,and help out all I can,keep up the good work Jimmy stay safe and have a wonderful Christmas.

[@ORileysAutos]

Great to hear!

[@JoseSilveira-newhandleforYT]

I would say that's the cost of fame, Jimmy. DPFs have become a major nightmare for every diesel owner, so it's natural that people run to the guy that provenly can sort problems that others can't. With what I learned in your videos, I would probably be able to clean the DPF in my car, but I would need to invest 3 or 4 grand on a scanner to clear codes and reset counters (not to mention manufacturer access subscriptions and all other tools and chemicals) - this isn't affordable on a DIY level. Wish there were more trustworthy techs like you, across Europe.

[@christopherwilson4003]

Caring for yourself especially youre mental health is massively important. Ive had 2 breakdowns myself right out of the blue, Its evil .... So be aware..And look after number 1..Love you're work ....not hate it ....take care

[@MegaFred8888]

I run a small car body shop ,and i find exactly the same as what you say....... i get .. whatsapps ...messenger.....emails.... phone calls.. phone recordings,.. actual visits... facebook messeges....and if i don`t stay up all night replying i get bad reviews on google . Maybe if i had a lot of bad reviews they would stop . They don't understand that their single problem is a hundred for me to solve. I understand mate exactly your problem. Just remember , when you go home , turn your phone OFF!

[@paulgardner8312]

You looked at one of my customers traffic vans a few weeks ago and confirmed my thoughts on it. Your knowledge helped me get further than several other people who had looked at it prior to me. I am retired through poor health but still try to do a little bit when I can. I work on my own after having a garage and mot station for 30 years and am much happier. I have many loyal customers who I will do everything I can to help but I can pick and choose what I want to do. There are few good mechanics now which is why you are so busy. You are good at explaining things. IMO the whole dpf thing is a crock of shite. Best wishes from an old mechanic from kent.

[@derektaylor6713]

The trouble with KZbin is you don't know who is watching your videos. Be careful. I do sympathise. I have my own garage where I take our vehicles and they do a good job at a reasonable price and are trustworthy. Pity others don't do the same. I like watching your videos but I'd never dream of trying to contact you. Good luck.

[@BayLuke96]

Jimmy you're a top bloke and people are taking advantage of your good nature. You help someone in some way then another appears, then another and another and it soon snowballs. It's sad to say but it's what's happening around the world, including Ireland, with the abuse of the asylum system by millions of economic migrants wanting a better life when there's only so many people any nation can help. You need to look after your health and your loved ones first and foremost. Prioritise your regular trusted clients with another email address and a new phone number to at least avoid losing them. Set an answerphone message on the old number stating that due to the volume of calls you now only offer service and advice to customers who make a booking for which there will be a modest booking charge. Anyone who is genuine and appreciates what you do will understand this. The users will eventually dry up. Don't let YT ruin your life or your business. Have a great Christmas and a less stressful 2024!!!

[@user-lk9pn8qv4n]

Hi Jimmy..i have the same issues as you, i'm a mobile mechanic, i get alot of people asking for advice etc....i don't get into any techie advice and just advise the diagnostic charge and when i can attend...that tends to filter out the people who want to spend and the ones who don't...all the best mate.

[@jimgardner9044]

I do feel for you Jimmy. I have learned a lot from you, I think vehicle owners are just fucking desperate, their vans are there livly hoods and they have been screwed over by dealer ships and such and you are a god send, Don't be down hearted you are a hero! cheers Jim in NZ.

[@RichardStefanits]

Hey Jimmy, first of all whatever happened to you through youtube you kinda should feel accomplished already helping others - teaching others how to solve these issues worldwide. And I bet a lot of people under these videos feel thankful for all the valuable information which literally helped me to understand that the dpf systems and all the systems around are not completely being completely blind when dealing with these problems. This channel is much more than it looks at first sight. Thanks again.

[@MotorhomeTrio]

I feel your pain Jimmy, people who Just want to chit chat & get advice spoil it for everyone else, you need to just book them in for diagnostics or just say I can’t help you. 👍🏻

[@johnbrookburgoyne1234]

Hey, love your vids & congrats on your success. May I suggest an idea. If you are in a position to afford it. Hire someone to operate your phones and emails. Their role is to be in between you and customers. Under no circumstances are they to let customers speak to you direct. If the person on the other end of the phone is wanting free advice .... sorry to bad you can make a booking and you come out or... bye. Book jobs and fill up your calendar. Once the person is trained they could do this from home with a laptop and head set. It takes time to train and employees are rarely forever yet I believe this would be best for you. I spent many years teaching people to do this. Your videos taught me something. I would be happy to talk about it if you would like. All the best and merry x mas.

[@mediaserver8265]

Was going to write pretty much this. Others have suggested online booking system, but that doesn't remove the need for you to manage that, deal with cancellations, lost souls etc. Have a support person to deal with all of this, and triage stuff so you only need to deal with one person who knows what's priority. You need to have a phone to deal with suppliers and legitimate business.

[@bobr9731]

This exacly what Jimmy needs. Anybody in the appointment business'es dr dentists, hardressers, accounts, solicitors etc, have a person maganage appointments. I hope he contacts you

[@pauldunne2344]

☘☘☘☘Health and Mind is most important for you. Look after U, DPFs will around long after u retire. Can I plant a seed for you, Master Classes, run by u for 2 days every month and open to mechanics in the area, they bring their problem car with them and limit it to 5 people, they pay you for the time and learn from you. They also agree to allow you to post their names and numbers and then they get to share the joy (LOL) of helping people with DPFs. Might take the strain away from you. Hope you have a Safe and Restful Christmas. Seasons Greetings from Dublin 💯👍☘☘☘☘☘☘☘

[@simonhamilton6994]

Hi jimmy, the problem is obvious, idiots who think they are mechanics, take their car to bits then panic when they realize there not mechanics. I appreciate your videos and have sorted a few problems just by watching your videos. If i think its to technical after watching your youtube video i will take the car to a garage for them to do, (not really rocket science) keep up the good work.

[@larkhill2119]

He is raking it in the noise is his private jet on the way to Spain for the weekend. Nice set-up to look like the inside of the van. Merry Christmas.

[@malcolm6951]

Hey Jimmy please keep up what you are doing, stay positive. If someone wants your advice then they should book an appointment to visit you, to enable you to carry out a diagnosis then repair at your usual rates. After all this is your business, the way you earn money to support your family. You aren't earning if you are on the phone giving free advice. If folks don't like you aren't able or willing to give over the phone advice then they should 'Foxtrot Oscar'!!!

[@tonydaddario4706]

Jimmy, you're too kind hearted. You've already helped people considerably by sharing your DPF knowledge online and that's enough. People as you've found will always take the piss if given the chance. I'd redirect all your calls to voicemail to contact you via email and make appointments only. Never advice or it'll never stop and then give those clients a new number to contact you.

[@chrisangus1244]

The videos are a great source of information. You need to maximize the volume of people and hopefully you make something from the videos. You are obviously the kind of guy that wants to help people but they will bury you. Keep up the videos and let the people watch, learn and grow from there.

[@ORileysAutos]

Thank you, I will

[@kevinclarke9689]

Time to come home to Ireland, I've seen many of your videos and here in Ireland your skillset and more importantly transferable skills and ability to learn new skills make you a very valuable commodity.

[@MyMike1946]

Never heard a truer word about this country, I’m 77 and fear for my grandchildren. No one has any respect any more, look at all the filth and rubbish on our road sides, our taxes are not used for what really counts, how can we afford to pay millions a day to keep illegals in hotels, I’m sick of it.

[@elbuggo]

Unfortunately, in 10 years, they will have doubled themselves again.

[@vincemarshall8550]

@@elbuggo you,re missing the point ,who decided they should come here ?

[@elbuggo]

@@vincemarshall8550 The small hats?

[@vincemarshall8550]

@@elbuggo i think they play a big part

[@fabmukaj1615]

Hi Jimmy, thank you for fixing my Ford custom this year, wishing you all the best.

[@ryanh3285]

People have to respect a man trying to earn a living if you want help you need to pay a fair price for it.

[@gary8306]

Loving the balaclava headrests👍👍👍

[@mickl8212]

You're right about England mate, in fact the whole of the UK is going down the shitter. Ireland is becoming the same too by all accounts. That's really sad. What about 'what three words' for sharing your location? Put a disclaimer on your website asking people not to call unless booking a job in because time is money. I work in a factory repairing machinery. I'll show the operators how to do basic stuff like unjamminng a part, removing a confine to get to it using allen keys, cleaning a sensor. I can show a person a hundred times and they still will not get it. That's the same people who are calling you after watching your videos mate. Tell them it's 70quid an hour for you to speak to them. They'll soon stop contacting you.

[@michaelfk2548]

Not too shabby !

[@johnkinsella4802]

Well Jimmy, why don't you get that fella beside you in the white balaclava to answer the the calls..... he has a head on him that wouldn't be long telling these folks where to go..... I'm irish and a tech in canada, specializing in quarry equipment, your general sentiment of people looking for free advice seems to be intercontinental, keep up the good work lad

[@Paolo0902]

I think that in every country You will have the same issue - people not happy. I come to UK in 2009 and I also saw this change. But in my home country is the same issue. The problem is that we have this global business models and everyone is focus on profits as priority. I remember as young guy, my parents had much more time to spend with us, than I have for my kids today.

[@TheTwelly]

Having a garage could possibly increase your overheads. But grovelling about when it's pissing with rain isn't fun. Hold fast Jimmy, things will in change in 2024. You're a credit to your trade. I'm sure you've made a lot of customers happy. Good luck mate.👍 Is there anyone who could answer phone calls for you, and pass on serous calls for actual repairs.

[@thpxs0554]

He’s done so many videos now you’d think it was kinda obvious what the process is. If you don’t have a resetting scanner then all you can do is poke and hope looking for leaks and checking adblue and oil levels, clean the adblue injector and the DPF, check the throttle body on the landrovers, the outside temp sensors on the van mirrors etc but still usually someone has to go into it and reset it, there’s no point watching a video and then phoning the man, all the info is in the video. Those Launch scanners are thousands and thousands of pounds, no one spends that unless it’s necessary for the job, indicating that if you don’t have access to one then it’s unlikely a phone call will be able to bypass the need to get it scanned and reset. People are tossers, I had a bloke ask me to get him pads for a Lexus, £19 trade, he’d diagnosed the squealing as low pads, I got the wheels off and the pads were half worn, he insisted I clean and refit them and take the new ones back. The pads were off, so why not just fit the new ones, he saved nothing cos come the mot I refused to do the suspension arm for him and a couple of other little bits and he ended up getting a £500 bill.

[@andylew0ify]

Ex mechanic here and yet I absolutely admire your expertise and your work. Being popular is a catch 22. Concentrate on just being you man. 😎

[@bobmcgrath9216]

Just a suggestion, you need booked in jobs to contact you if they can't find you. Get a cheap phone and give booked customers that number to ring ONLY if they need directions. If it starts to get nuisance calls get a new sim with a new number. I really enjoy your posts. Been there too with my company in the taxi trade, success is double edged. Make sure you get some down time on holiday to get your head back straight. Cheers. Bob

[@slimgym308]

Heartfelt genuine words. I see your experience, proper diagnostics no corner cutting - the way things used to be done - the ease to reach the fault and simplicity is admirable in this day and age. Feel for the pressure this is causing you. If it were me as you seem to be deciding would take others on to learn and spread the load. You're probably right most of your subscribers watch and learn as I have, I wouldn't dream calling for advice. Be great if you could seize the unique opportunity this gives you, there aren't many like you about.

[@tomthepetrolhead97]

I remember a few months back you posted a video expressing the same kind of issue. It might be worth your time if it’s possible to have a set up on your calls when people ring they can press 1 to make a new booking or 2 for general enquiries/advice. And have someone like an admin assistant sorting out your bookings and work for you. And you awnser the enquires/advice calls when you are able to.

[@faroukkhan6777]

Thanks Jimmy excellent you're the best and you will always be in that job , have a blessed festive season and have a well deserved rest🎉👌

[@user-lv6br3tx5b]

If you were in Ireland I would drive from n Ireland just to get dpf checked even though I have no problem had last year no one has a clue here happy Christmas mate love your videos

[@careyautorepairs]

It's very easy to fix it brother, you need a flywheel added to your business, a private group with only fitters join and where others help them when they have a question, have this automated via a paid form, have a paid PDF download on your website to get a link to a privet contact form to ask a question via email only and you get back to them within 48 hours and send them to the private group also, and another PDF for more to get your number but you knock it off the price if they book it in the same day only. As for your local customers just get a cheap phone only they have. I would love to try help you with this and give you some tips and tricks. Also brother you need to double your price at this point and get less calls and more time back and more income. Control traffic and you control money. Be more kind to yourself Jimmy seen my dad get like you when he was a full-time fitter he never listened to me but now he can see I was right. Most people don't like us, they only like what we can do for them so don't try please people it won't work. You got this bro, and after Christmas your life will change and you won't look back and wish you did it quicker. We all got you bro.

[@alanc1406]

I was going to give you a call jimmy about a dpf but it sounds like your mad busy at the moment so i might give you a bell on Christmas day when your quite.

[@joevwgolf]

I watch your vids regularly and have learnt a lot about dpf’s, if I did have a problem I’m sure I could sort it out, thanks to your informative vids! You need to look out for number one cause there’s a lot of selfish people out there.

[@philphil3707]

I feel for you man. Put your sim car in a bog standard mobile phone, with no apps like whatsapp or facebook. Close your email account Then just do all your business via text message, the numbers which are harassing you, just put them on your block list, and dont worry about the bad reviews, your channel soeaks volumes at how good you are, keep up the great work 👍

[@hoog111]

I appreciate your videos Jimmy. I don’t know where you are but I’m in Cornwall which is a nice place to live. I’m retired/ disabled but would be glad to help you out if I can.

[@Ged-711]

I can't understand people just expecting free help and advice. You wouldn't ring a solicitor and ask for free advice, so why expect a hardworking self employed tradesmen to do the same. Unbelievable. Great channel.

[@swordofthelord7104]

I have a similar problem working alone and the phone constantly ringing with various enquiries. I've partially solved it by using a specific voice message that states 'if you'd like to book for service or repair, please leave a message'. I save the numbers of regular customers so I can answer their calls.

[@cypeman8037]

Eric O at SMA has spoken about the same issues with people calling for phone advice. I notice people in your comments section write volumes about their problems. Pay the money for someone you trust.

[@kan815k]

Some of us understand what you going through, you are a 1 man band show. Those people calling, emailing and so on, they lazy to garage's - they know that they will get over charged and wait for a long time to seen. Jimmy, just get another mechanic to assist you. Good luck from Norway - keep up with videos Knowledge is the best tool you can have.

[@AMGRIDER2023]

Dealers are soo overpriced and not trustworthy…. We All Would Come to you 💯👽

[@G4RY1159]

Dealers are also really poor at rectifying specific issues, anything below the surface seems to stump them. I watched a female staff member the other day from Halfords ''attempt'' to change a customers headlight bulb in one of those Halfords service bays, not a chance in hell the woman was qualified, I didn't catch how it ended but what I did see was very embarrassing.

[@karlkiernan6863]

Oh man. People that call and expect you to help them for Fing free just need to sod off. Its so anoying that some think it is ok to call a buisness and expect to get free advice so that they need not use the services of that said buisness but sadly its the way we seem to be going. You mentioned another thing which got me and that is the race to the bottom how cheap can you do this for crap. My advice to those hoping for free advice, its here for you to watch without bothering a man trying to make a living. If it still is not aparrant as to how you get the job done after watching a few times I would sugest you pay someone to do it as it is beyond your skills. Thanks for your videos and the free advice you are a good one.

[@eliotcurtis3551]

Yes the first time I watched one of you videos on a dpf problem I was looking and thinking I’d drive to the other side of the country to see this guy. And I haven’t got that problem anymore. Maybe you could do some videos/ workshops for groups of people or dvd’s and sell them I mean talk about passive income

[@kirillkirvas455]

This comment is to cheer up Jimmy - he is doing a great job! Not by only repairing dpfs or cars but explaining all us what's behind it. No worries about negative feedbacks from those who couldn't reach by phone! Though these feedbacks might be frustrating. Hope this comment will support the channel to rise in youtube algorithms

[@grahambennett8151]

Watched all of this. Completely understand. Your videos helped too. We don't expect the impossible. You need to delegate now and hand off calls. There are people out there with good hearts and no job. There is also a next level. There other people too that can work with you to provide OBD2 solutions for these things. You are probably too busy, to even bother, but you can come back here, if you are interested.

[@jackofalltradesmasterofnon8069]

Ha ha glad I thought it was me noticing everyone is just sad. Glad you made something out it keep it up ppl are just jealous of your success suppose plus everyone always after a cheap fix. You made videos educating about dpf you’ve done more than enough you’ve done more than enough. Chin up lad enjoy your success and try and blank out the noise Chin up keep growing

[@apodarthoaailsa1266]

*Probably I can do some of your admins, don't worry too much about payment. You seem like a lovely fella*