Apples Self Repair Program Is Not What It Seems

[@StephenDeTomasi]

All of this feels like a half-hearted attempt to squash the right to repair movement by providing "repair resources" so lawmakers have a hard time ruling against them. In reality though, these phones are still not what one would consider to be easily repairable. It's all a bit sad really.

[@hillsongaming2822]

true I wasn hoping they would change. seems like these companies care mostly about is money and not really not really about the customer.

[@hillsongaming2822]

@@Bobspineable I just hope this changes because I dont see this lasting for long if your gonna repaire something like the screen and not having to use certain features its just not worth its "opps I cracked my phone time to buy a new iPhone"

[@bluej511]

And people will keep buying em instead of taking a stand, and don't get started on universal healthcare lol

[@alerey4363]

the really sad part is apple fanboys still buying this expensive proprietary closed crap ;apple not only spies on them with BTLE when their iphones are OFF but still controls the part you buy for it to end up only inside your phone, thus 3rd party repairs *WON'T BE ABLE TO STOCK PARTS!* . Process insanely slow, costly and cumbersome for every replacement (cameras, battery, screen).

[@PlasticCogLiquid]

Let's be real, that's exactly what it is.

[@timehunter9467]

So this “self repair” is just letting you do the hard work, pay more and reduce their costs. Wow.

[@f8keuser]

it's no different from removing the headphone jack and asking people for a arm or a leg for their airpods lol...

[@Fixingthingz4u]

Spot on Timehunter !!

[@selwynandrews9665]

Yes, it's Apple's version of a meal kit. We're getting takeaways, but we're still doing the cooking.

[@garyhewgley3487]

No, the funny part is how many people will continue to buy iphones and ignore all of the bad parts. If you see something wrong, either fix it or stop complaining.

[@xbrandon2252]

@Jaquan Kelsor you’re crazy

[@yohanescahyadi1822]

Apple made a phone so unrepairable, their own technician cant repair it 🤣

[@mathewng1988]

And that is Apple's stance in "right to repair".

[@UsmanAhmedkoguna]

Up Samsung

[@Scorpiogirl_1029]

That's embarrassing. 🤣😒🤦🏿‍♀️

[@BoleDaPole]

Apple doesn't want you repairing your phone, they want you to buy a new one every two years, preferably every one year.

[@isaaco5679]

I wad always a Mac fan and my last computer is a 2007 MacBook. It still works and is repairable, but I have neglected it.

[@Chasing-the-outdoors]

These repair programs all started around the same time at every company. It is 100% a scam to avoid right to repair laws. We still need them to pass! Don’t support the programs unless you are benefitting from it. I’d still rather pay the same to have someone else at fault if a mistake occurs.

[@user-qy9tf2im7f]

It is very easy to avoid, just don't buy Apple Products, as a Retired Technician who also sold 1000's of PCs, I would repair Apple's with their overpriced common components, due to proprietary firmware, but in good conscience could never suggest the purchase of any Apple Device, sorry they are the biggest scam in the Electronics Business in the World. No Company on the Planet gives you less value for you dollar.

[@ovindu7511]

😢

[@HughJeffreys]

Had to re-upload the video as the original that was out for about 30 minutes wouldn't play on IOS devices and was stuck at 360p on android and 1080p on the web. Processing issue on KZbin's side. So if you saw it the first time it is the same video and will be just as good to watch the second time round :)

[@inugamiodachi]

ty it looked horrible on the mobile app

[@HuMan-bEing132]

lmao ye the vid wouldn't load on ios

[@inugamiodachi]

@@HuMan-bEing132 ok

[@Marcos_Tired]

Unfortunately is still loading on 144p by default on mobile, but at least it let's me choose 1080p, despite taking a good 1 to 2 minutes to process everything, KZbin is bugging as hell, lol

[@henrycarter1293]

Yeah thankyou

[@HughJeffreys]

7:53 - Small correction. The ambient light sensor is what controls brightness not the proximity sensor. Despite that, it's still being disabled after a screen replacement, which was the point i was trying to get across. *Update:* 5 days after having the calibration issues the self repair store reached out saying: "Following up with this issue. If you would like to try system configuration again, please contact us. I would recommend reviewing page 61 in the manual prior to the chat as it gives guidance on the LiDar Scanner calibration process. Thank You!" Good to see the follow up. Can only hope if they see this video they take it as a way of improving their system. If I get back in touch I will update you here.

[@mujtabaarain]

you should your ip for a split sec

[@khevinski0146]

would like to see if using a replacement LCD and copying the data from genuine then ask for apple techs help will show if its genuine.

[@𰻝]

@@mujtabaarain that's his local ip

[@gadgetboyj]

It’s worth mentioning that sales tax is charged on top of Apple’s in-person repairs as well, at the same rate as the self service parts would be taxed (if the shipping address is in the same city/state, since it varies by location). So the parts are still priced unreasonably high, but not more than the in-store repairs, even after taxes. It’s typical in the US for pricing not to include any taxes, and for the taxes to all be added at once on the total of the order/sale.

[@piping1172]

I get the impression you like the sound of your own voice

[@Alias_Anybody]

This calibration process is madness. There's no good reason to pair most parts to a specific device to begin with.

[@JAB64266]

Unless yours gets stolen and used for parts.

[@HChristoph]

Exactly @Alias Anybody

[@LexYeen]

@@JAB64266 maybe if parts were easier to get through legal channels and phones weren't made to be replaced every year or two, theft of phones would go down 🤔

[@satsumagt5284]

@@LexYeen No, it wouldn't. If thieves know iPhone parts aren't really valuable due to pairing, they'd just avoid stealing iPhones altogether.

[@gp3328]

​@@satsumagt5284 Well they can still sell the phones

[@m3lodeth]

This kind of defeats the whole purpose of fixing it yourself which is exactly what Apple's plan is. They want people to think that it is a bigger inconvenience to fix your phones yourself instead of just letting their service centers do it. People who are fairly new to DIY fixing smartphones may encounter more complication and find the process frustrating.

[@LexYeen]

When DIY repair costs as much or more than than paying Apple to fix it for you, and the official DIY repair process still requires Apple to be involved, that says everything you need to know.

[@evil1st]

It wouldnt be so bad if their repair services didnt cost an arm and a leg. If it was a third as much or even half as much to replace a screen then I could see how it would be a lot better than doing it yourself, but its not. If you cant even repair your own phone then you dont own it at all. In fact I wouldnt be surprised if they had fine print at the bottom of their website that said "all devices are still owned by us after paying to use them".

[@vinny142]

" People who are fairly new to DIY fixing smartphones may encounter more complication and find the process frustrating." Ehm, yes but the simple fact is that there are hardly any people who *want* to fix their phones themselves. Also: if I was a phone manufacturer I would absolutely not let random users "repair" my products, I would require that they are licences repairshops at least. Why: because when pelple start fixing their own stuff because some duded on the internet told them it was easy, then that phone is going to die and the manufacturer will get the blame for not making the process bulletproof. Apple is wrong for not letting repairshops fix phones, but letting end-users do it is just a very very bad idea (no I don't care how good you are at it, go work for a licenced repair shop)

[@S_t_r_e_s_s]

As someone who worked for Apple for a year, trust me when I say we were as lost as most consumers when it came to new products and releases.

[@DavidManouchehri]

Did you work for Apple’s main office, or the Apple Store?

[@S_t_r_e_s_s]

@@DavidManouchehri Apple Store, they really tried to drill in the fact that you should love Apple and your job. I didn't obviously.

[@DavidManouchehri]

@@S_t_r_e_s_s that’s kinda like saying you didn’t understand farming and were as lost as your customers when you worked at a grocery store.

[@farqueue001]

You shouldnt be. That's why apple is a POS company just in it for the $$$. Go android, be smarter

[@MultiTelan]

Yup. It has been that way since at least 2010. I worked in a call center for them and I couldn’t even use my own damn mouse with their computers. They’re so secretive that it should be met with force.

[@highroyds]

Strange how I’ve not seen this ‘calibration’ process by other KZbinrs that have done the same repair. Thank you for the full explanation and process.

[@Moerfel]

This is just a big middle finger to the right to repair movement. And it basically costs the same as just taking the iPhone to Apple and get it fixed. They even use the same machinery in the Apple Store

[@kushalraj]

It’s not a bad thing that they recommend the same machines that Apple stores use because a novice is likely to make small mistakes. It takes longer using their machines but it’s more idiot proof. The part pairing however is still dumb.

[@chilly1661]

@@supafly8 what are you on about bro

[@SlartiMarvinbartfast]

It's Apple, the company of greed and overpriced products.

[@doodlecaboodle9298]

@@kushalraj their machines aren’t more idiot proof my guy they’re about the same as the ifixit kit and any other phone repair machine It just looks more convenient. but there’s far morn cheaper and far more easy to use tools.

[@kushalraj]

@@doodlecaboodle9298 oh yea there definitely are easier to use and cheaper machines out there. And i fix it makes great ones. Apples machines just take the guess work out of how much pressure to use to seal phone, stick battery, how much and how to heat the phone to remove screen without damaging it. If you have 25-40% of the knowledge then all other tools are better. If you have 0 knowledge other than the manual you just read a week ago though you might damage the phone. On a side note: it makes it almost as perfect as a factory phone quality of repair wise. I.E. You can be confident of the water and dust sealing because even repair shops don’t seal phones with the proper pressure sometimes. I have had a phone damaged due to water after a repair shop didn’t seal the phone properly. So if a repair shop can make a mistake, a user new to apple’s weird shit is more likely to do it.

[@miguelsilva9118]

The "self" in "self repair" is basically a joke by Apple. "You can repair it yourself - you just need us every step of the way."

[@Atixtasy]

you CAN 'but' if you want it done proper, then yes grovel to us oh underling....>.>

[@FiretubeVtwo]

Fascinating, considering using the factory parts showed up as "unknown" after the new parts were paired to the phone, it seems as if Apple must store the pairing data in a writable piece of memory. Perhaps with enough testing and analysis it could be possible to locate where this data is written and figure out what is being written. Maybe then it will be possible to completely sidestep having an Apple technician "pair" your new parts and do it yourself! Possibly even have 3rd party display replacements that send the correct info to be considered genuine?

[@ThisNoName]

I'm pretty sure the Chinese already had it all figured out, no way they are going to let rest of the phone go to wasteland because one part is broken.

[@two_tier_gary_rumain]

Hugh said he was recording the data being transferred but it was encrypted which makes it next to impossible to decipher. However, I expect one day that some whizkid will work it out and jailbreak Apple's protection system.

[@Madinko12]

I highly doubt it'd be of any help. Even if you managed to decrypt the blob, there's probably more cryptography involved. They must be flashing a cryptographically signed payload that contains both the part's SN and the phone's SN. The phone then continuouly checks the signature against well-known certificates and disables the features in case of a bad signature or a wrong payload. You'd either need to somehow add your own certificate to the well-knowns (in order to be able to self-sign the payloads) or bypass the check at software level or tamper the part's SN, which at any rate involves patching the iPhone's software (or even some TEE which is worse). This, if possible at all, requires very high skills in reverse engineering, lot of time, probably lots of equipements, and is fairly easy for Apple to circumvent with an update as soon as you make the exploit public. We need to get rid of DRMs in general. All DRMs, everywhere, not just Apple's. They're counterproductive, and they just make the world worse.

[@sjdoiajsd]

That information is saved in syscfg partition on NAND (on iPhones 12 and below). Syscfg is well documented on the internet and it is possible for third parties to change information on that partition with the help of checkm8 exploit(iPhone X and below). Infact you can also unlock Activation locked non cellular iPads and Apple Watches by modifying SN and Wifi/BT MAC address data stored there. That’s also probably why you cannot pair a new screen to the device without Apples consent.

[@Madinko12]

@@two_tier_gary_rumain Deciphering the data might be far the hardest part actually. Given the screenshots in the video, it looks like Jeffrey only captured TLS packets so this is not even an obfuscation attempt by Apple but just the normal "sane" thing for any communication over the internet (it may just be HTTPS under the hood and zero application-level encryption involved). Nobody sends data through unencrypted channels nowadays and this could have been anticipated beforehand. A better attempt could have been to setup a man-in-the-middle attack. Anyways, even if you managed to reverse the whole protocol, encryption would still be your latest worry. Signature checks are the major problem here and they're done outside the protocol. You need to bypass the signature checks and if you bypass them, you don't even need to understand the protocol.

[@kurtjustiniani1354]

Now for those still defending Apple we see many offense they have done to their customers: 1. Data Privacy - Changing screen, camera, battery, etc. doesn't mean people need to give permission to Apple on their calls, images, and other privacy stuff just for the sake of having genuine parts acknowledgement. Not that there's no connection for data and repair to begin with. 2. Ownership - People don't need permission from Apple to repair/replace parts on their own device and for Apple to downgrade the "features" just because they repair their own device. What right does Apple have to limit people's rights to use their own device just because they don't follow what Apple's repair guidelines? Does people own their iPhone or Apple does? 3. Repair shenanigans- The sheer hassle of "calibration" already adds to perception of general populace that it's better to buy or let only Apple repair their devices, coupled with "features" downgrades for unauthorized repair, this in turn further cement the perception of the general populace pertaining repair & ownership. Even the "technician" doesn't know the problem of the said device after "calibration" and offering your data to Apple. What's the point of Apple repair program?

[@Legion849]

The point is to get lawmakers confused. By providing a half hearted repair program they set a good image because there are enough idiots to defend Apple

[@edwardtan1354]

thing is I think part of the OG repair process is to pretty much reset the phone to factory settings then start the repair at least thats part of my experience when I tried to have a battery replacement on my iPhone 5 so theoretically nothing is "gained nor lost" but if you don't use iCloud then you better be sure you have the entire phone backed up to a PC/MacBook/Laptop when you get it back. as this "repair" process is no different from what happens behind the doors of Apple Service Center yes you have a technician calling a technician to do the diagnostics system

[@nettack]

I want to see the factory worker in Shenzen moving the camera back and forth on every device leaving the product line. Apple deliberately is trying to make it as hard as possible.

[@sebastianzietara4018]

Actually no you don’t own the iPhone because the OS is so much connected to the hardware that you own, that basically your ownership is superseded by Apple ownership of the OS. That is basically how the Apple legal team answered one of the company requirements : overstep the legal requirement of them being forced to sell the rights to the hardware. They found the pairing system software locks.

[@Gregorylambertt]

Fun fact about the Apple calibration software for the iPhone 12 & 13: it's actually just a website anyone can go to, but you have to be AST2 certified in order to use it (which I am). It's not exactly the greatest but it's better than the calibration software for the 11 and lower, which needs a MacBook with a special program on it called repair cal.

[@satsumagt5284]

What is AST2? Apple Service Technician 2? What happened to the 1?

[@haydenmcdonald4087]

@@satsumagt5284 you really, really dont wanna know about AST pre 2.0 it was upgraded for very good reasons.

[@ritvizsingh8972]

@@haydenmcdonald4087 oh you bet I do 😳

[@ArthurD]

@@haydenmcdonald4087 start talking or we'll just delve deeper into the digital slavery

[@haydenmcdonald4087]

@@ArthurD It's not even that interesting is the sad part, pre 2.0 was jus riddled with such shit code and so many bugs that half the time it didn't fucking work. You can still see those outcomes in ast2 with the lidar scanner failure among many myriad of other things. Apple's software and integration (for their hardware ID sync'ing and locking) just fucking sucks plain and simple. It's overly complicated and solves a made-up problem that at this point i think everyone who works for the damn company has been brainwashed into thinking is the Boogeyman personified. In short, you think AST2 is dumb because of the shit in this video? That's only the surface of AST2s problems; now multiply that by 4, that's what pre AST2 was like.

[@nettack]

Even when laws are forcing them to be more likable, Apple somehow manages to become even more disgusting in the process. Can we please recall that a 4 digit sum has been spent for us to be treated like this?

[@TonyRule]

That 4-digit sum was a choice, and this is really nothing new on their part.

[@MaddJakd]

​@@TonyRuleIt really is a choice, and one that sadly will never stop, as folk just swear by their Apple products like its made of literal gold.

[@razorrich]

Apple’s interpretation of ‘right to repair’ is a joke! They are making it unnecessarily difficult.

[@JAB64266]

So now let’s see. Some of the most desirable devices on earth are now even more free to steal and swap out parts WillyNilly. Hummmmmm 🤔 is it a right to repair or an “ease to steal” that you KZbinrrs are looking for.? Many out there masquerading as ‘repairmen” but are just hacks and crooks in a kiosk.

[@liucyrus22]

I see that as a big middle finger

[@flamingkillermc2806]

So that it seems like all this heavy tools is needed and makes you think that it is this hard to do a repair. But its for you to think its better to just pay for apple to do it or buy a new one. In reality its not because you can do it for much less and you don’t need all these heavy tools for the $50 for 1 week

[@Igor-de7zz]

Of course they are making it difficult. They don’t want to do it . Their whole shtick is ensuring they technically offer the service because of the court decisions , but to make it so difficult you don’t actually want to go to the trouble .

[@somebodyirrelevant141]

They really are the worst company in Silicon Valley

[@siliconalleyelectronics187]

For anyone curious, every part associated with the error messages has a small chip embedded in the part. The battery has a small logic board that has this chip, the display has it soldered to the back of the display, and the cameras have it embedded in the flex cable. This chip holds a ROM module with the part's serial number, if the serial number is different from what the motherboard expects then it throws an error and is no longer able to communicate properly with the unit. This is not a calibration issue, parts needing calibration generally still function, just "off center" so to speak, the ambient light sensor would view full sunlight as ambient light and ambient light as pitch black,. Adjusting values back to what they're supposed to be is what "calibration" means. The ambient light sensor doesn't work because it's IC is integrated with the front camera flex and is paired, the proximity sensor is it's own unit and not a paired device so it still turns the screen off when covered up. Stuttering cameras are due to the controller IC not properly communicating with the motherboard, that's not a calibration issue, it's a programming one. For older units, tools exist to copy this data from the devices being changed to the new ones like screens and cameras. Apparently Apple re-writes the data on the motherboard which is probably why it takes so long, writing the display itself takes about 15 seconds, I know because I've done a lot of them. They likely do this (because it otherwise makes no sense) to prevent the device from having multiple compatible replacement parts, if you refurbish the display you won't be able to use it on the phone again. TLDR: 100% of these issues could go away tomorrow if Apple just updated the motherboard's firmware, but they won't.

[@kravchan]

Thank you for an information, so its the same used on a expensive cars, but for phone lol

[@TrigTrig]

$10 says that they use the device serial numbers to blacklist warranty repairs or to give them proof for a "well you must have broke it yourself" excuse

[@HarroKitteh]

Would literally be impossible for a company the size of apple to do that and someone not blow the whistle

[@JumpingManGMVR]

Ghgggg Fr f

[@TheEviltaco666]

I’m pretty sure sure they require the serial number to avoid this We get it you hate apple

[@mianunya7607]

@@HarroKitteh theyve done many things similar without being caught for multiple years, so it’s not impossible.

[@JakeT304]

@@TheEviltaco666 ahhh the apple fanboy arrives smh 🤡🤡

[@shuba097]

actually (3:00) Apple sends the screws because you're not supposed to reuse them (now this maybe different for the self service program) but as a tech for Apple they want you to replace them "because the screws have been used and can no longer hold the proper torque specifications"

[@tombuck]

I’m glad you made this video. The repair program is a step in the right direction, but there’s clearly a lot of work left to be done (and shipping giant tools around the world is pretty impractical). Makes me really appreciate the practicality of iFixit.

[@nettack]

"to be done" is putting it mildly. They are sabotaging it on purposefrom the getgo. Just like with everything else.

[@lordjaashin]

it boggles my mind how environment friendly and vegan crowd form the biggest customer base of apple products, which is a notorious company that plan obsolescence its products to keep its profit margins and ends up filling landfills with perfectly repairable phones and electronic devices

[@CiderPang27]

More like a step backwards. All apple have to do is remove serialisation of parts but the dictators won't do it as they still want to be in control.

[@theRayzz]

They are just backing up their arses.

[@WiggyWamWam]

Shipping giant tools is much more practical than buying those same tools for a single repair and never using them again.

[@dom_the3166]

Now they're selling parts for pretty much the same cost as the entire service of a replacement, there is no possible way apple can claim they don't profit off repairs

[@douglasbrittain7018]

They profit on everything they do

[@raffy141]

Best shot to acutally get some data that apple sends is to wait for a Jailbreak and record all decrypted data that gets send to the phone - maybe there is finally a way to capture something that would allow to develop a software that allows for new pairing.

[@MrARM]

Makes me wonder if one of those checkra1n compatible phones could help in this situation.

[@hopolapopola]

@@MrARM the most recent phone that works with checkra1n is the iPhone X, so unless apple expands it that far back, it wouldn't help

[@huskieszn]

There is a jailbreak coming for all devices on iOS 15.1.1 and below really soon. Until then we're out of luck

[@raffy141]

@@huskieszn could be that requirement for the technician to connect is that you have to update to the latest version of iOS, guess we’ll have to wait and see

[@_xwtk]

@@huskieszn Won't help, you need to be on the latest version of iOS.

[@rayoflight62]

Thank you for this video, Mr Jeffreys. This represents the highest mark of professionalism of any technical video I've seen on YT so far. I never owned or will ever own an Apple smartphone because I'm opposed to the idea of closed-system hardware and software; but I'm interested in following their paces thru the technological progresses; and your videos are a wonder in that respect. I understand Apple uses a hardware encrypted enclave, where the various hardware components are authenticated before (and possibly during) the device operations. This process doesn't differentiate the various components, but creates a matching table of parts - authorised by Apple - which can operate together only after Apple acquired the serial numbers and authorised the pairing. The repair process you have shown complies with the letter, but not the spirit of the law about the right to repair. The Apple reaction to the new law on repair shows their lawyers are more skilled than their design engineers. I suspect this Marie- Antoinette attitude, "give them cake", will backfire. Once more, thank you for creating such an incontrovertible reference standard regarding Apple behaviour and decisions on "right to repair" matters. I remember with nostalgia the Apple II - which shipped with circuit schematics, instructions and eight open slots. Regards from the UK, Anthony

[@bottomtext5872]

How environmentally friendly, shipping around massive pieces of machienery everytime somebody wants to replace a screen, as well as the screen

[@jeanbutinfrench]

Should they teleport them?

[@miscl_anon]

@@jeanbutinfrench "massive pieces of machinery" shouldn’t be necessary to begin with. the whole process is convoluted for a simple screen replacement

[@miscl_anon]

"Planet sized plan" until it affects their bottom line

[@two_tier_gary_rumain]

I was surprised to learn they sell them. When I watched another video about the repair program earlier this month, they were renting the machines out and you had to return them after use. This might work out better if you can resell the machines after use. I expect that will work out to be much cheaper than renting them from Apple - assuming they don't get damaged at some point.

[@edwardtan1354]

you can however buy said machinery so... its up to you if you want it in essence once done the only thing you need are the parts which should be "relatively be affordable" and have a lower carbon foot print so... far from perfect since the AST2 is still pretty locked in really (unless you have an insider guy)

[@jackkraken3888]

[Reinstalls original camera display] iPhone:I've never seen that display in my life.

[@derpdude32]

I miss the days of hot swappable pieces for electronics making repairability a cinch

[@LexYeen]

I miss electronics being made without the use of proprietary screws.

[@gp3328]

​@@LexYeen amen

[@lace1210]

nokia days were swappable parts are easy

[@tafsirnahian669]

@@lace1210 That's why nokia phones are still running!

[@croftmanor2k23]

It's only getting worse. Laptops for example are now starting to be shipped with soldered on memory. I won't be surprised if the SSD soon follows.

[@realastropulse]

Huge props to you for capturing the transaction with wireshark, thats clever. Hopefully once this happens enough times the repair community can... figure things out.

[@平和-v1z]

If Apple truly cared about the environment and the consumer, they would have approached things very differently: 1. Devices need to be repairable by design and if possible upgradable as well. 2. Parts need to be affordable and accessible. They clearly don't care, and they obviously designed their self repair program to be as unattractive as possible. If Apple ever mentions sustainability in any way, it's greenwashing...

[@sealwheel]

and not have any paired parts

[@douglasbrittain7018]

They brag about how green they are when they dont include a charging brick but will gladly sell you one. Making AirPods and selling by the millions but when the battery goes, they aren’t very repairable and go into waste. That doesn’t sound very green to me

[@sabersz]

@@douglasbrittain7018 I know multiple people who have dead sets of AirPods just sitting around, or that they've just thrown away entirely. It sucks, because they weren't exactly in the financial situation to go out and buy 200 dollar earbuds just to get rid of them a couple years later. What the hell happened to spending money for a product that you keep? Everything breaks early nowadays. My laptop and headphones, from personal experience.

[@DanVerley]

I work for an Apple authorized service provider in the US so I have a lot of experience with their processes. Almost all repairs require either calibration or something called system configuration. The latter of those two is what can be run remotely by Apple support after a self-repair. This is also why they aren't offering the program on older models as they require a calibration that requires the device to be plugged into a computer that has specialty software installed. Regarding the screws that are included with the screen. It's not In case you lose a screw. Apple has a strict policy against reusing screws. If we remove a screw then we have to replace it with a new one.

[@null]

The screw policy is so dumb.

[@mathewng1988]

I guess that basically sums up Apple's policy regarding environment: "screw you".

[@DanVerley]

@@null having had to deal with stripped screws on multiple occasions I can kind of understand this policy.

[@null]

​@@DanVerley Yeah, but it still seems a waste to just throw away screws.

[@null]

@@mathewng1988 Accurate.

[@XLessThanZ]

I guess Apple's crazy high parts prices was one way of paying for the rash of new employees, like Carlos, responsible for in-person pairing. I wonder if Apple's using contractors for this, because that is an extremely simple job duty. As always, great video👍👍

[@jaybob1519]

Yes they are. They use a company called Kellyservices or Convergys. They are people who work from home on a Mac sent to them by Apple. Training is 2 weeks then you’re cut lose on customers.

[@Syncopia]

I'm glad my spare part prices are funding Carlos' very very important work.

[@RedPMD]

@@jaybob1519 someone needs to steal the macs special remote calibration iPhone software and make it public. F**k Apple.

[@nicolapodgornik6644]

Everything in tech companies (and none) has contractors. Google, apple, amazon, ebay, banks, airlines, automotive.

[@ErickBuildsStuff]

I had two iPad pro 10.5 with display and motherboard damage respectively. Since the display damage one was badly mangled, i thought of just transferring Logicboard and home button. Both Cameras didn't work and froze. I had to again disassemble everything and transfer the cameras and then everything worked fine. It was super hard repair but not impossible. Thanks to your videos and Northridgefix videos. His videos are the defacto repair guides to the minutest complex issues. Your videos are good for best disassembly.

[@Graylen_MYT25]

Apple just at this point wants money. If they cared about the environment maybe they'd take a year to improve the repairability rather than making things better. Be a great way to differentiate the models, too (Comment meant to go on first video, tried to get it up as quickly as possible)

[@RolandKoller90]

Actually by apple releasing these parts at about $30-$40 cheaper than an oem refurb from a reputable seller, it made the seller drop their prices also.

[@thisnamehaschangedthanksto8185]

This makes me appreciate the liberty I have to repair my Android phones. Full exercise of my "right to repair" right there

[@1sonjohn44]

Apples' Self Repair Program is not what it seems Me: *When is it ever*

[@spadesofpaintstudios1719]

It’s odd how apple sends you repair parts yet still software locks all of your phone because they didn’t repair it, apple is far to egotistical and greedy to really let us repair any device with their logo. What’s worse is even if you take it to them it seems like they are unwilling to help us with said repair so ultimately they could care lesser then we thought.

[@animalhouse8849]

I always get insulted and screamed at by people saying I was too negative of the program knowing that it would be a complete nothingburger. The trend continues.

[@two_tier_gary_rumain]

You can never be too cynical.

[@prla5400]

Who be screaming on you for iPhones lol. Amazing.

[@animalhouse8849]

@@prla5400 Apple cultists

[@tilen3266]

If you send the network traffic data to someone that really know a lot about this maybe he could make a program that simulates the calibration software. But I am not promising that it's possible. Only in theory. Great vid as always exposing apples anti repair. Man they just can't end this drama can they.. . 🤦‍♀️

[@NuclearKim]

Amazing Video! It's a re-uploaded video, but I was impressed.

[@andrewdavison916]

As someone who works for a very large third party Apple certified repair center, I can confirm the entire calibration process is extremely difficult and can take way longer than needed. I can have a part in a phone and closed up in well under an hour but because of the calibration most repairs take 1.5-3 hours and I’m even the one running all of the repair calibrations and diagnostics through Apple’s system, GSX.

[@lenajk2004]

To calculate US sales tax: It depends on the origin, but for apple's HQ in Cupertino, it's 9.13% for Santa Clara County, California so you take the item price (for instance, a base iPhone 13 Pro, $999) times 109.13% which gives you a total of $1,090.2087, rounded to US$1,090.21. hope this overexplaination helps lol

[@two_tier_gary_rumain]

Does US sales tax apply to the state it's sold from or the state it's bought from?

[@bluenycom]

Sale tax is based in receiving address. Some states have no sale taxes. On the hand, some cities add additional sale taxes in top of the state sale taxes. It's so complicated that online prices are shown without it until you put in shipping address.

[@two_tier_gary_rumain]

@@bluenycom I'm glad we have a flat-rate GST in Australia. 10% everywhere.

[@douglasbrittain7018]

@@two_tier_gary_rumain in the United States the sales tax is calculated and paid at the buyers locale

[@two_tier_gary_rumain]

@@douglasbrittain7018 Thank you.

[@rigoloweb4762]

It’s so frustrating when you saw this coming : Expensive parts, but the only ones which can work in your phone. It’s time to boycott all the manufacturers who are doing similar « hardware lockings » of their parts.

[@realcyphox5919]

the screws are not there in case "you're clumsy", they are there because when you do official repairs for apple, you HAVE to replace them. and afaik they are covered in some special adhesive that prevents them from getting loose.

[@Encysted]

Brilliant idea on capturing the network traffic. Thanks for all the effort you go to!

[@roquesosaBZE]

Much appreciated of this video. Apple acts as if tho they made huge strides in the right to repair, but pulling the wool over our eyes at the same time with those not being tech savvy. So I find this video very informative n helpful.

[@selwynandrews9665]

What an absolute faff. Fixing an iPhone 8 - including restoring True Tone - is a complete breeze by comparison. Thanks for another thorough video, Hugh!

[@DJSekuHusky]

Back when I was doing iPhone repairs (up til 7) there were much simpler issues; now I had to learn about the new restrictions in building my new iPhone XR. I got it May 21. They have made it so much more difficult, but if you shop while anticipating the restrictions, you can still get a good deal. My 256GB factory unlocked XR had a broken back glass but everything else was spotless, and I already had an XR 64GB with a shattered LCD but good back glass and frame, as long as you keep track of what parts go where, no error messages. With taxes and genuine adhesives, total cost was

[@HughJeffreys]

Thanks for the tips. I will keep them in mind.

[@_CallMeHeisenberg]

Another excellent Video From Hugh, Keep it up buddy!

[@Abishek_Muthian]

As Sikamaru would say, 'What a drag'. Let's just get a Fairphone and get on with it. Well done Hugh.

[@96ethanh]

It is frustrating how nobody (including media outlets) digs deep into this program as Hugh has done. The media is always like "guys stop complaining... right to repair is here... apple just made an amazing new self repair program". It is really smart on apple's part -- people will associate self-repair with an expensive and painful process.

[@Mrshoujo]

Keep all that captured data during that communication between the device and crApple. Someone out there knows how to unravel it.

[@DemonizedTX]

What a great video! Insightful, detailed and important to point out if things actually changed but as the video says, Apple is still in complete control of your phone.

[@Falconhunter276]

Right to repair version of green washing from Apple. Vile, but expected. Nice job Hugh, very professional assessment and demo.

[@csonweedagain5054]

I absorbed the same amount of frustration that I know you were having just by watching this video. I think Apple knows what they're doing when this pushes away the technically skilled in favor of those who just buy a new phone every year.

[@KissyKaede]

Every time I watch one of these videos I am even more appalled by Apple.

[@anilkinikar]

Awesome video. I can see how much time and money you invested to get the information to us. Kudos to you 👌👌

[@justinhughes889]

that's dirty they're saying there's issues when there wasn't any just to get you in the store to still pay them!

[@uconsaa]

This is the best video i've seen regarding this argument ever, well done hugh.

[@mike65085]

When the self service program launched several prominent KZbin channels got their hands on the rental equipment and tried it out highlighting their repair journey. This is the first video I've seen mentioning the ridiculous calibration steps required to return full functionality to the phone. Very suspicious the others would leave this step out in their reviews of the service. Perhaps they were "offered" the chance to review the service rather than renting it genuinely. Even a very popular channel focused on right to repair very cleverly skimmed over the subject.

[@HughJeffreys]

The calibration is the most important thing to have covered, as it was the whole issue with the phones when I initially tested the repairability. They wouldn't work properly because of the calibration I couldn't do. The fact that the software is only available to people who use the program shows this doesn't comply with what right to repair stands for. Anyone should be able to calibrate their new parts, Apple or 3rd party. But lets be honest the parts pairing likely wouldn't exist if that was the case. I would of also liked to use their tools to give a full look at the program but international shipping would of been between $800-$1000 plus the $1000+ for the kit of tools. So just wasn't feasible for one video.

[@CoopC_07]

Love watching your videos Hugh, I’m starting work experience at a phone repair shop so I can learn a few thing about phone repairs.

[@ogdon2009]

Omg thank you for this video, it has been fascinating. I’ve been wondering about Apple’s repair program since they announced it and I assumed that they would give you access to everything as long you pay the price tag that comes with it. It’s a shame that they did not provide the calibration tool to finish the repair (Are they worried people will use the tool’s bits in order to bypass iPhone security and gain unlawful access to their devices?) If so, they could might as well allow you to create a user name and password as the repair technician and access the calibration tool remotely, effectively keeping their bits in their secure servers.

[@Vitoreo]

The reason it is the way it is, is very simple. Money.

[@FigoNOVA]

3:04, the screws are meant to be swapped out. The rectangular outline on the cardboard is meant to be oriented to the battery, and then the screws are in the same general alignment as the ones you will need to remove. Apple's tri-headed screws are really soft metal and use friction to stay in place. Swapping them out ensures the highest quality repair, Samsung certified repairs are the same to refresh Loctite on their screws.

[@Whigu]

Funny that all other "Apple Self Repair Program" videos what I have seen have gone perfectly and smoothly :-D I wonder how honest they have been or have they just been paid by apple....

[@fredkeogh9035]

What a strong member of the public you are and a credit to the word Freedom your David and Goliath experiment shows everybody the definition of the meaning GREED and Rotten “ Apple’s . I Thank you “

[@SeptienPatterson]

"System configuration" is another form of control implemented by Apple.

[@GareWorks]

@@ShushLK It's still a form of control. Nothing that user to whom you replied has been debunked.

[@johnjohannesjuan]

What happened in that calibration process. Was quite a lot different than what I'd have imagined. I thought it would just connect to a server, check the serial numbers and have you do a few quick actions. And not that a service employee would actually have to get involved. Maybe they're worried about reverse engineering if it ran automated, though.

[@mystogan4040]

As a side note. The screw package that comes with the display isn't in case you misplace screws, per Apple guidelines you are supposed to replace every screw removed. Working for an AASP they actually have AASP locations add on consumable 011 number parts ( screw kits and adhesive ) to every order so they can replenish as needed. I think it's pretty silly to be honest. Also a little tip for the adhesive, once the screen is removed reheat and use the twirling method. Even after repairing these phones since the 12 series came out with said adhesive I've only been able to get all the adhesive off in one shot a few times. Takes finesse lol system configuration is a pain (when camera calibration is required) and requires AST2 access. Prior gen phones used a stand alone calibration software. They should really consider allowing users that process the at-home repairs like this to have one time use keys to access AST2 to run system configuration and post repair diagnostics.

[@joshgagnier3988]

Thank you for saying everything I wanted to say as a tech, but am scared to piss off papa apple... (I feel he would have a few choice words about using sysconfig himself.)

[@mystogan4040]

Just blows my mind that they have you spend all this money to repair the phone yourself but have to connect to a rep to run config remotely. The issue with the camera after the repair I found happen WAY too often. I got to the point where I didn't want to perform and/or offer rear system repairs due to the Lidar not picking up after transferring the camera. In my mind how hard would it be to have the "customer" use their Apple ID and send them a one time use code to access the suite via email. 🤷🏼‍♂️

[@Random_4400]

Keep pushing! Just like what happened today soon enough they'll give us what we want this is a big indicator that they are listening and we can't keep quiet about it or it'll stay this way!

[@mianunya7607]

i love apple devices, but my god the company itself is a joke when it comes to handling customers.

[@freibier]

At 15:09, isn't there still a bit of the protective film over the adhesive, or is the adhesive just that shiny?

[@AntonioNoack]

Encryption isn't the same as encoding, but they might look very similar. There is readable text, so it looks like it's just encoded. You might find someone, who might be able to decode the messages, or adjust them, so the phones could be paired from a fake server in the future.

[@𰻝]

HTTPS usually encrypts data

[@rossroderickwhitney]

Although I don't own ANY smart phone, I found this video fascinating. Thanks, Hugh!

[@aimanfitri0iv]

i don't know what happened next for the future of the right to repair in the next few years I'm very worried

[@ArtiePenguin1]

Wow. It's quite surprising how much Apple wants this program to fail. Thank you, Hugh, for this in-depth video. I agree with you that it's completely ridiculous for Apple to restrict replacing the display or back camera. There is absolutely no reason to require those parts be paired to the device for them to have full functionality. Consumer hostile decisions like this is the top reason why I would never consider an Apple device as my primary device ever.

[@Napa39]

Apple's repair service is good in concept, but needs work in execution.

[@Decommissioned]

They are doing it because they have to, not because they want to.

[@Napa39]

It's the bare minimum. Whenever you see a company do something that's the bare minimum, it's because they HAVE to rather than WANT to.

[@rosaria8384]

No, it was already proven to be a working concept by many manufacturers already. Apple just twisted it to their own narrative.

[@RestoreTechnique]

Imagine going through all of that with Carlos with every customer 🙄 So great for repair shops to waste an additional hour for each repair.

[@Shizaya4ever]

I have the iPhone XR and just cracked my phone screen today. I was hoping to eventually replace it myself but I don't how it affect it. My phone also doesn't say it has True Tone but it acts like it does I think. I don't know

[@renulousc2126]

i learned alot from u hugh 🤘 i've already repaired my own iphone xs max, iphone 6s 3X iphone 7 and iphone 12 soon starting a business as a professional i know how to repair chips on motherboard too and i know how to bypass icloud lock 🔐 but i learned mostly from u repairing and changing components --- edit. ( i'm 16 years old ) there is no excuse 👋 i knew iphone was for me when i swapped battery on 6s with knife as i didn't have mine kit😂👋

[@johndrocky4377]

I’m always LEARNING NEW STUFF from Hugh Jeffreys! 👏🔥❤️ THANK 🙏YOU!!!

[@D_A86]

I can't help but feel this is less about a friendly "heys guys you can now repair your own phone" and more about " I'm sorry, now you've brought the parts, rented the tools, voided the warranty and screwed the phone up we will have to charge you even more to fix it properly now" type thing 🤣🤣🤣

[@aravarora]

Great video Hugh, I actually think apple self service repair isn’t great. Good stuff 👍🏻

[@terryjohnsen1689]

An example of anti-consumer corporate power as the self repair process is virtually a scam. I've owned iPhones in the past but would not do so now. Thanks for making this excellent video.

[@stoojinator]

Every video you post makes me so glad I don't own, nor will I ever own ANYTHING made by Apple.

[@gabrielcosta3301]

You should try and send that wireshark data to a few hackers, maybe they could sort something out of that mess?

[@soda5439]

Your videos have inspired me to fix my older phones

[@georgeboisvert8012]

You still need Apple for all of their iPhones just to repair the phone even from a 3rd party! That's an Epic Fail and you still don't own the phone that you bought with the money you have!

[@jb888888888]

In the US taxes vary by location so prices are shown without tax, and then tax is added at the end. This includes brick-and-mortar stores. In the case of Apple's self-repair program and other online purchases, the tax varies by shipping address. Different states have different taxes.

[@Vmaxfodder]

Stop buying Apple , problems solved!

[@stefangeschwind]

A tip as AASP: DO NOT use ISO propanol for the display adhesive. Use spirit. It's even written that way in the service documents. Reason: ISO does not dissolve this glue that has been used since the 12th year but decomposes it as you have recognized.

[@majorjason]

The self repair program is designed to make more money

[@Decommissioned]

I don't think so, the cost to rent the tools is 50 dollars, which would barely cover the cost of shipping it. All up it costs about the same as if you were to get it repaired at the apple store, which isn't a good deal, though they lose money from apple store repairs anyways. I doubt they would be making much money from this, if any. They are doing the self service repair program because they have to, not because they want to, if they did want to, then it would be a lot more eloquent then this.

[@LexYeen]

@@Decommissioned I suspect that it's also so onerous to discourage participation.

[@Samuel-ve3wx]

I worked at an electronics repair shop that had a partnership with Apple. I did remote tech work so I'd be in a van doing screen repairs, and doing iphones were always a pain. The screen repair is easy, but the calibration process is annoying if you have a bad internet connection. Many times I had to return the phone to the customer unrepaired because my internet was bad, which isn't something that should be a problem at all.

[@markbennett6658]

Object lesson here - Don’t break it in the first place. Install one of Hugh’s ‘tempered glass screen protectors’, slap one of Floss’s ‘slam boy certified with maximum raisivity’ cases on the back and treat it like a cross between a baby kitten and a Faberge egg😂 All will be good - after all you just spent a grand plus on it!

[@nickdoesnotlikepie]

I’m an ex apple tech who had access to both “AST2” and “Repair cal” aka the tools used to calibrate. AMA!

[@shubhambubna]

Hugh, make a setup video or a room tour. I really love the way you store your products, so some good tips would be a good plus 😊

[@marymadigan9707]

Fabulous fabulous work and great content thanks 👏😎🇮🇪

[@HenriqueRLima-vz7ny]

Even if people could figure out what's going on in the calibration process and start doing it themselves, Apple is so passionately focused on keeping that ability away from the end user that they'd likely change it in an instant once they found out

[@171151]

Thank you for the update, I always enjoy your "calling out Apple's bullshit" videos :)

[@leobreysse7281]

Hello Hugh ! I work in AASP. Screws are here to be replaced. This is not for a person who lose a screw. In an iPhone, if we unscrew, it goes to the trash and we must replace the screw for a brand new one.

[@caspernicus5822]

That's incredibly wasteful

[@leobreysse7281]

@@caspernicus5822 in fact there is a little amount of thread lock on every screw. If a screw is removed, she can’t hold the same and she’s gonna go away with the vibrations of the phone and with the daily use. When you replace the screw, you replace the thread lock too so this phenomenon never happen. We have to use a torquedriver too. With my experience I can say this not happen so much with android phone causes their screw are bigger and can be tight stronger even if some have thread lock on too.

[@HydrantTV]

Fun fact about these screws. It is for technicians so they don't have to worry about how they should go. They are placed on this thing that you got exactly how they should go into the phone.

[@Gin-v3m]

I brought 2 of my iPhones to an Apple Store for batteries replacement and the technicians broke both of the phones. That’s how difficult it is to work on Apple phones even for Apple’s own technicians.

[@i.t21b_alphonso_luis_vallejo]

They are dumb😂😂😂😂😂

[@lol-ge9bh]

Did they give u a replacement