IT: Helpdesk/Support The Path Of The Tech (Course 4) (Everything Helpdesk)

[@jmedz893]

Section 1: 0:35 Ticket: New Hire Request 25:00 Locked out of account 27:55 Disabled account 29:40 Expired password 31:20 Extend account 32:00 Commands (cmd) 33:00 Share drive access / Mapped drives Section 2: 35:00 Create an account in Active Directory 41:10 Hide from address book 42:00 new email address 45:00 Mail flow options e.g. Forwarding 46:30 mailbox delegation 49:20 new user mailbox 50:00 Groups e.g. new dynamic distribution group 51:00 new distribution group e.g. IT Support 55:10 Resources e.g. new room mailbox 1:00:45 new mail contact 1:05:20 new local mailbox move 1:06:00 admin roles 1:07:00 compliance management 1:08:10 mail flow 1:10:20 Webmail e.g. Calendars, People 1:11:10 Options e.g. My account 1:13:25 Open another mailbox Section 3: 1:14:30 Calendar Permissions 1:15:40 Delegation Access 1:17:00 add mailbox to computer 1:19:20 access rights Section 4: 1:20:20 Troubleshooting VPN In Depth e.g. Authentication 1:22:10 Common IT Desktop/Support Issues e.g. Account locked 1:24:20 Expired password 1:27:50 Account locked out of Duo 1:30:00 Wifi needs to work for VPN to work 1:32:10 How To Troubleshoot e.g. Cisco AnyConnect 1:38:50 check Cisco AnyConnect adapter 1:39:40 Certificates Section 5: 1:43:50 Understanding Ticket System (Remedy) 1:50:20 SLA (Service Level Agreement) 1:51:50 Creating/Closing Tickets 1:54:20 Reassigning The Ticket 1:56:40 Having Tickets Stuck In The Queue 1:58:50 Managing Your Queue 2:02:20 Ticketing system overview e.g. Freshservice Section 6: 2:06:20 Azure; MDM / dummy account Section 7: 2:16:00 Server 2016 Group Policy 2:18:00 Security groups 2:20:00 Disable Task Manager / GPO 2:26:00 ping /help, gpupdate /force, gpresult /r Section 8: 2:29:00 What is NTFS?: Share drive permissioning 2:31:40 Create a share drive folder e.g. Helpdesk 2:38:40 How do you map a drive? 2:40:00 grant access to one person only Section 9: 2:41:35 Hardware support basics (practical) Section 10: 2:46:40 Resume advice (example) 3:05:40 Job sites examples e.g. Indeed, LinkedIn, Dice 3:09:20 Glassdoor, Idealist, CareerBuilder, LinkUp, Google 3:14:10 Monster, USAjobs 3:15:00 Entry Level search/Resume advice Section 11: 3:20:40 Computer Management 3:24:20 Disk Management, Services, Print Spooler, Remote 3:25:40 Disk Cleanup, Event Viewer, Performance Monitor 3:27:30 Resource Monitor, System Configuration 3:30:30 Map Network Drive, Taskbar, Task Manager 3:31:40 Windows Privacy settings, Sound 3:33:10 cmd e.g. ipconfig, ping, Control Panel 3:34:40 Devices and Printers, Fonts 3:36:20 Windows Search, Advanced Options 3:37:50 MacOS overview e.g. System Preferences 3:39:50 Activity Monitor, Users & Groups 3:42:50 Applications, Time Machine, Utilities, Terminal 3:44:10 Active Directory; RSAT, Users & Computers, new user 3:47:40 Break & fix e.g. Outlook, Print services, C drive 3:51:00 Duo; Add User

[@KevtechITSupport]

Thanks

[@Metaldad87]

Should pin this comment honestly, it was helpful to me and it probably would be to others as well

[@KevtechITSupport]

@@Metaldad87 i just did.

[@jmedz893]

@@Metaldad87 Hey no worries ! Glad it helped ! Thanks to Kevtech for the vid, if similar is posted again I try doing them, unless someone else does it first !

[@jmedz893]

@@KevtechITSupport Cheers Kev !

[@rty900]

This is SUPER, no one actually trains you like you do. Thank you.

[@Defi_Noah]

Great video here with a TON of valuable content. I would highly recommend people take the time to go throughout the entire video. Thanks Kev!

[@KevtechITSupport]

Thanks

[@twistedstyles]

You been my go to for help desk info. Keep up the good work. Your the best hand down.

[@KevtechITSupport]

Thanks!

[@sunilsigdel4533]

finally completed the whole video in a week ...amazing stuffs kev ........ Peace brother !!!!

[@sunilsigdel4533]

Good job brother. Keep feeding us 🙌 Love from NEPAL 🇳🇵

[@MadhuSudhan-te7li]

Excellent!! this is the complete information of the application.

[@sunilsigdel4533]

hey Kevin you said "you dont know literally 1k time " lol ..... i am your big fan brother cheers

[@haircare9930]

Thanks so much kevin and I appreciate your immense help for everyone

[@spkrob10]

This channel is a fucking GOLDMINE, thank you Kevtech!

[@3pIcn3Rd3DfTw]

This is complete gold, thank you!

[@KevtechITSupport]

Np, glad it helps.

[@AshrafAshour1]

Thanks Kev .. Keep it up .. following you from Egypt ♥

[@njilembebianiscel6920]

Hi kevtech, this wonderful job, thks a lot

[@andresbonifacio4072]

cheer for you sir from philippines.

[@daoudi2522]

this is really very helpful

[@medjaba9037]

Great video .. it has all info ..thanks a lot

[@DaleC5195]

Hey kev! Once again, fantastic videos! I'm trying to use them to learn enough to get my foot in the door for a first IT job. Do you have any recommendations for what order to watch them in? I'm not even sure how to install a server on my computer to play around in atm 😅

[@KevtechITSupport]

Watch the helpdesk playlist, that one is the best to start with.

[@DaleC5195]

@@KevtechITSupport helpdesk lab or level 1 helpdesk? I'm sure at some point I'll end up watching them all lol

[@KevtechITSupport]

@@DaleC5195 helpdesk lab.

[@djmistatsoez750]

Great video Kev 💪🏾💪🏾💪🏾

[@KevtechITSupport]

Thanks

[@sawmakai]

Thanks Kev! just found this video!

[@KevtechITSupport]

np.

[@AhmedKhalid-su2io]

Thanksss broooo a lot very helpful content

[@KevtechITSupport]

Happy to help

[@Alfakhri99]

Thank you Kev

[@markbenson488]

I'm curious about something If I may ask. When I went on interviews, and was asked if I had any questions, I asked what the layout was like, in other words, what type of operating systems were they working with, i.e. windows xp, windows 7, windows 8, windows 10 (these are just examples) or was it just a mixture? I would ask how much data was coming off of the backbone of the internet and various servers. I got a lot of very confused looks from various interviewers. Should I not ask those questions in the future? I got the impression from them that by asking that kind of question, that I should be versed in all operating system, not just one type. Which I am. Still. I don't know maybe I'm not making any sense, but it's just something I've noticed, going on interviews

[@KevtechITSupport]

Some of the hiring managers are not tech savvy so they won't understand what your talking about.

[@markbenson488]

@KevtechITSupport okay that makes sense duh lol thanks apologies for the silly question heh. I have a learning disability so somethings in my brain work different and make sense more than other things, plus there are things I don't think about that others might

[@user-kx2vv1ph6c]

Thanks

[@spiritualinsiderr]

THANK YOU!!!

[@KevtechITSupport]

You're welcome!

[@mauselioe6838]

Nice vid, I just got a+ and I work at computer repair shop but look into get into help desk soon, and now I’m focusing on net+ but seems like I should focus more on active directory lessons?

[@KevtechITSupport]

Active directory and windows 10 and some 365 too.

[@amberahmed2295]

Hi Kev.Regarding the mailbox,can we add any email address to exchange server like gmail,yahoo and make it as a reply email or does it have to be the domain connected only

[@KevtechITSupport]

Domain only, you would create contacts to use external emails.

[@drushkyy2017]

hey Kev I got a question, if I just study KZbin and couple courses on Udemy about active directory and put some other skills on the resume, will that help get a job? with no certs?

[@KevtechITSupport]

depends where you live but I seen people get jobs in IT without any certs or degree on my discord. I have a resume video for new techs and how to use my videos to land a job in tech. The video is this one kzbin.info/www/bejne/b3fSmKadi9Ojeq8

[@tramellmalone9146]

Yo Kev are you still connecting with people on this video? If so I have a question. Thanks!

[@KevtechITSupport]

I read all my KZbin comments. Usually everyone joins discord to talk. We have 2,000 members on discord with different IT backgrounds.

[@tramellmalone9146]

@@KevtechITSupport Gotcha, Thanks!!

[@lizardo7993]

Why server 2016 instead of 2019?

[@KevtechITSupport]

Because most places are still using 2016. Server 2019 gpo is different but there pretty much similar. I'm going based on the job market, everyone is asking for server 2012r2 and 2016. Msp companies look at 2019 since they like to be up to date.

[@lizardo7993]

@@KevtechITSupport thanks for the response kev. I’ve been following along and I’ve been using server 2019 should I delete and use 2016 or no real difference?

[@KevtechITSupport]

Should be fine.