The Secret to Onboarding Success for Airbnb Co-hosts & Property Managers

Behind the scenes of our short term rental property management business PLUS our step by step process for onboarding a new listing.
We’ve shared our process for bringing on a new client when it’s a brand new listing and we’re doing the set up, but a lot of you were asking about our process for onboarding an existing short term rental. One that either was being self managed or was being managed by a different property manager.
This video is intended for property managers, or aspiring property managers, but investment property owners may also get some helpful tips, especially if you’re thinking about hiring a property manager.
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[@homer009x]

Yes direct booking video please!

[@scarletowl8337]

Thanks so much guys 🙏 great tip about taking the walk-through video for reference. 🙌

[@brandicollom6647]

You two are THE BEST! 👏🏼 As someone who is in the process of receiving my pm license my head was working with how this process might go. The video is invaluable-thank you! Update video would be amazing! There’s a new company called “Wander” that I think odd going to make airbnb really have to step up their game, as well as us property managers with direct bookings- it’s got me already a little tense 😮

[@brandicollom6647]

…head was *Swirling with how this process might go

[@romo9296]

Love your guys videos I just got my business of the ground but haven’t really figured out other then using excel how to automate or auto generate owner reports each month? Could you explain how you all do yours? Thanks!

[@nathanmarks1194]

How do you onboard a new client that either self manages or has an existing pm and they have multiple bookings over the next few months? How do you make that transition?

[@flatheadjane]

Can you do a video on how insurance changes with direct booking and how you suggest clients structure insurance, generally? All things insurance would be helpful.

[@kyleeandsteven]

Will do! We have a two other insurance-specific videos: kzbin.info/www/bejne/oqbHfpqEoM99qrMsi=RZHcPrJ_m6olebF1 kzbin.info/www/bejne/kIWUlmmIpbSJn5Ysi=rdJsWz30BJ7cQzTD

[@moshebalaish1130]

Hi Guys, thanks for the super nice video, quick question: do you use your PMS for the owner statements report? or...? Thank you. ☺ (I manage a dozen properties in the Joshua Tree area)

[@vivianlopez9575]

Hello! Thank you as always you both have great videos! We are actually looking for a rental management company to help with one of our properties. Some of them charge 20-25% but they will charge guests additional for cleaning fees which are not includeed in the %. We are still learning and are browsing for rental management company. We have been running with our Airbnbs on our own and have good reviews organically. The problem we are running into right now is one of the properties is not booking. Do you recommend a site to help with marketing? I love to be involved with our properties and make sure our guests are happy and might not want a rental managemnt company just yet. Thank you!

[@dannyboy5665]

How do you manage any disparity of what you recommend that the owner perform in the set up process and their short falls? If you present a plan that include recommendations for amenities, price, capital improvements and they don't follow them, what's the fall out if the property underperforms the expectations? Really, for both of you.

[@dannyboy5665]

Hey guys, have any thoughts on STR Wealth as a conference? You two are the most grounded STR folks on the web and would appreciate your perspective.

[@kyleeandsteven]

I don’t know that we’ll make it to STR Wealth in February but we’ve heard great things about it! I saw Bill speak at STR Nation and took more notes in his 30 minute talk than I did the whole rest of the conference.

[@roni2967]

can you share airbnb co hosting contract sample?

[@suzannecochran7715]

Great video!

[@successwithstacee9290]

Thanks for the tips. When you charge 25% of the cleaning fee as part of the property management fee, do you subtract the actual cleaning fee from the amount the owner receives? How do you calculate that part? Thank you.

[@kyleeandsteven]

Yep! We pay ourselves 25% of all gross earnings, then pay our cleaners and any incidental expenses and then transfer the rest to the owners with their monthly statement.

[@successwithstacee9290]

Oh thanks so much!! I’ve been doing the same with the inspections after the cleanings as well.